Track your package

PTT Posta tracking

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How to track my PTT Posta package?

Ordertracker provides a simple solution to track your PTT Posta packages. To begin, you'll need a PTT Posta tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your PTT Posta package in real time.

Where can I find my PTT Posta tracking number?

Finding your PTT Posta tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my PTT Posta package moving in the package tracking history?

Dealing with a PTT Posta package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact PTT Posta or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, PTT Posta customer service or the sender can help resolve shipping delays.

When I track my PTT Posta package, why does it show as "returned"?

If you're tracking your PTT Posta package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a PTT Posta package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead PTT Posta to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, PTT Posta may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, PTT Posta might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your PTT Posta package is "returned" in tracking, contact the sender or PTT Posta customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on PTT Posta policies and circumstances.

Why does the PTT Posta parcel tracking timeline indicate that my order cannot be found?

When your PTT Posta parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in PTT Posta system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by PTT Posta yet. Tracking should appear shortly.

PTT Posta
Company information

About PTT Posta

PTT Posta, also known as the General Directorate of Turkish Post, is the national postal service of Turkey. It provides various postal and courier services within Turkey and internationally. With a rich history dating back to 1840, PTT Posta has played a crucial role in connecting people and businesses across the country. As a government-owned entity, PTT Posta is committed to delivering reliable and efficient postal services while adapting to the changing needs of the digital era.


Founded 1840
Country Turkey
Avg. delivery 3-24d

How to contact PTT Posta?

If you are experiencing issues with the delivery process managed by PTT Posta, please do not hesitate to contact their customer support.

Headquarters PTT Posta, Istanbul, Turkey [email protected] Phone: +904441788

How long does it take for PTT Posta to deliver a shipment?

PTT Posta, the national postal service of Turkey, provides efficient delivery services to both domestic and international destinations. The time it takes for PTT Posta to deliver a shipment depends on various factors such as the destination, type of service selected, customs clearance procedures, and any potential disruptions in transportation.

For domestic shipments within Turkey, PTT Posta offers several options for delivery:

  • Regular Mail: This service is typically used for sending letters, postcards, and documents within Turkey. The delivery time can vary, but it usually takes 1-3 business days for local deliveries.
  • PTT Kargo: PTT Posta's courier service, PTT Kargo, offers faster delivery times for packages and documents within Turkey. The delivery usually takes around 1-2 business days, depending on the distance between the origin and destination.
  • Express Mail: PTT Posta's Express Mail service is designed for urgent and time-sensitive shipments. This option ensures faster delivery, usually within 1 business day for most destinations within Turkey.

For international shipments, PTT Posta provides various options depending on the destination country. Delivery times can vary widely based on the distance, customs clearance processes, and the type of service chosen. International deliveries can range from a few days to several weeks, depending on the service level. PTT Posta offers different types of international services such as:

  • PTT International: This service provides reliable and cost-effective delivery solutions for international shipments. Delivery times depend on the destination country but can range from 3-15 business days.
  • PTT EMS (Express Mail Service): This option provides expedited delivery for international shipments. It ensures faster delivery compared to regular mail services, typically taking 2-7 business days depending on the destination.
  • PTT DHL Express: Through a partnership with DHL, PTT Posta offers a premium express courier service for urgent international shipments. This service guarantees prompt delivery, usually within 1-3 business days depending on the destination.

The cost of PTT Posta's services varies depending on factors such as weight, dimensions, destination, and the service level chosen. PTT Posta provides online rate calculators and price lists to help customers estimate the shipping costs for their specific requirements. The prices are typically influenced by the type of service chosen, the delivery speed, and any additional features like insurance or tracking.

It's important to note that the information provided here is a general overview, and specific delivery times and costs may vary based on the characteristics of each shipment and any changes in PTT Posta's policies or services.

What does a PTT Posta tracking number looks like?

A PTT Posta tracking number is a unique alphanumeric code assigned to each shipment for easy tracking and monitoring. The tracking number format for PTT Posta may vary depending on the country or region. However, the most common format includes a combination of letters and numbers, typically consisting of 13 digits. The tracking number is usually generated at the time of shipment and can be found on the shipping label or invoice provided by PTT Posta. It is essential to have the tracking number handy when tracking your package online or contacting customer support for any inquiries regarding your shipment.

More information about PTT Posta

PTT Posta, originally known as Posta Telgraf Telefon, is the national postal service provider of Turkey. Its roots can be traced back to the Ottoman Empire, where postal services were first established in the 1840s. Over the years, the postal service underwent significant transformations, both in terms of infrastructure and technology, eventually evolving into what we know today as PTT Posta.

In 1840, the Ottoman Empire introduced its first regular postal service, which primarily served Istanbul. The service expanded throughout the empire, facilitating communication and the exchange of information between cities and regions. In the early 20th century, during the transition from the empire to the Republic of Turkey, the postal service underwent modernization efforts to align with global standards.

PTT Posta was formally established in 1992 as a state-owned company, bringing together the postal, telegraph, and telephone services under one organization. This consolidation allowed for more efficient management and coordination of these essential communication services.

As the national postal service provider of Turkey, PTT Posta operates across the country with an extensive network of post offices. The organization serves both urban and rural areas, ensuring that postal services reach every corner of the nation. With its widespread presence, PTT Posta has become an integral part of the daily lives of Turkish citizens.

PTT Posta offers a wide range of services to meet the diverse needs of its customers. These services include domestic and international mail delivery, postal money orders, express mail services, logistics solutions, e-commerce support, and more. The organization continually adapts to changing market dynamics and customer expectations, striving to enhance its services and improve customer satisfaction.

While primarily focused on serving Turkey, PTT Posta also has international collaborations and partnerships with postal organizations worldwide. This allows for the efficient exchange of mail and packages between countries and enables seamless global connectivity.

Through its commitment to excellence and innovation, PTT Posta continues to be a trusted and reliable postal service provider, playing a crucial role in facilitating communication, commerce, and connectivity within Turkey and beyond.

Common shipment tracking statuses

Status Description
The item has been received at the delivery office. The shipment has reached the local delivery office.
The item has arrived at the office. The shipment has arrived at the courier's office.
The recipient's bag is at the office. The recipient's package is currently at the courier's office.
The delivery note is at the office. The courier's office has received the shipment delivery note.
The item has been sent to the office. The shipment has been dispatched to the courier's office.
The bag's arrival has been recorded. The arrival of the package at the courier's office has been noted.
The item has left the office and has been sent to another office. The shipment has been transferred to another office.
The item is out of customs. The shipment has successfully passed through customs check.
The arrival of the foreign item has been recorded at the office. An international shipment's arrival has been acknowledged at the office.
The item has been returned from customs. The shipment was returned from customs back to the courier's office.
The item was sent to customs. The shipment has been dispatched to customs for inspection.
The item was received at the office exchange. The shipment has been received at the courier's office for exchange.
The item was sent abroad. The shipment has been sent to an international destination.
The item was forwarded to the destination country. The shipment was sent forward to the recipient's country.
The customer has submitted the item. The shipment was submitted by the customer for delivery.
Item incoming. The shipment is on the way to its next location.
The item has been sent out for delivery. The shipment has been dispatched for final delivery to the recipient.
The item is at the office. The shipment is currently located at the courier's office.
The recipient's bag at the office has left the office. The recipient's package has been dispatched from the courier's office.
The item has been sent to customs from the office. The shipment was dispatched to customs from the courier's office.
The item has been returned from customs. The shipment was returned from the customs department.
The item is being retained at customs. The shipment is currently held at the customs for inspection.
The item was sent to customs. The shipment was sent for customs clearance.
The item was received at an office exchange. The shipment has arrived at the courier's exchange office.
The bag's arrival was recorded at the office. The arrival of the bag was recorded at the courier's office.
The bag has left the office. The shipment's package has been dispatched from the courier's office.
They received the postal delivery receipt and the bag has left the office. The postal delivery receipt has been accepted and the package has been dispatched.
The item has been received at the collection point for pick-up. The shipment has been received at the collection point and is available for pick-up.
Item incoming for delivery. The shipment is on its way for final delivery.
The item was received at the sorting centre. The shipment has been received at the courier's sorting center.
The item was dispatched to the center from the office. The shipment has been dispatched from the courier's office to the sorting center.
The item was delivered. The shipment has been successfully delivered to the recipient.
The item was received. The shipment has been received at the courier's office.
The item was forwarded. The shipment has been forwarded to the next location.
The recipient's bag is ready. The recipient's package is ready for pickup or delivery.
The item is being held at the delivery point. The shipment is currently being held at the delivery point.
The item's customs information has been received. The courier has received the shipment's customs details.
Transit bag is at the office. The transit bag containing the shipment is at the courier's office.
The delivery is over. The delivery process of the shipment has been completed.
The item is from the warehouse. The shipment came from the warehouse.
The item is waiting at the office. The shipment is currently waiting at the courier's office for further action.
The item could not be delivered. Delivery of the shipment was attempted but could not be completed.