Postnord tracking
How to track my Postnord package?
To track a Postnord package, make sure you have the tracking number provided by the sender or the retailer. This unique code gives you access to all the information related to your shipment.
Enter this number in the search field and confirm. The most recent tracking data will be displayed automatically.
A detailed timeline then traces your package's journey: current location, completed transit stages, and estimated delivery date. This information is updated at each new stage, allowing you to follow your shipment's progress in real time.
Where can I find my Postnord tracking number?
The Postnord tracking number is automatically sent when your package is shipped. As the recipient, you receive it by email, SMS, or directly on the order confirmation page of the retailer's website.
If you cannot find it in your notifications, log in to your customer account on the website where you placed your order. The tracking number can be found in your order history or in the section dedicated to ongoing deliveries.
Once you have this number, enter it in the search field to check your delivery progress and estimated arrival date.
Why isn't my Postnord package moving in the package tracking history?
When your Postnord package tracking hasn't updated for several days, several factors may explain this delay: customs formalities for international shipments, logistical incidents, or simply a delay in updating the information.
Before taking any action, verify that the delivery address provided during the order is correct. An error or incomplete information can slow down the shipping process. If the delay persists beyond the announced timeframe, contact Postnord customer service or the sender with your tracking number on hand. They will be able to precisely locate your package and, if necessary, open an investigation to determine the cause of the delay.
When I track my Postnord package, why does it show as "returned"?
A "returned" status means that the package has been sent back to the sender. Several situations can explain this return:
The delivery driver was unable to identify the recipient due to an incorrect, illegible, or incomplete address missing essential information (apartment number, access code, etc.).
After several unsuccessful attempts and in the absence of collection within the allotted time, the package is automatically returned to its origin point.
The recipient did not collect the package from the post office or pickup point within the holding period, usually 15 days.
For international shipments, missing or incomplete documents or an incorrect value declaration can result in customs clearance refusal and the return of the package.
If your package shows this status, contact the sender or Postnord customer service to find out the exact reason for the return and agree on a solution: a new shipment or refund according to the seller's terms.
Why does the Postnord parcel tracking timeline indicate that my order cannot be found?
If no information appears when tracking your Postnord package, several causes are possible:
Make sure that the number entered matches exactly the one provided by the sender. A single character error prevents the package from being identified.
Tracking information is only available once the package has been picked up by Postnord. A delay of 24 to 48 hours may occur between the notification being sent and the first status update.
Temporary malfunctions can sometimes affect the online tracking system. In this case, try again later or contact Postnord customer service for assistance.
About Postnord
Postnord is a leading logistics company in the Nordic region, providing postal services, express deliveries, and e-commerce solutions. With operations in Sweden, Denmark, Norway, and Finland, Postnord offers a wide range of services to individuals and businesses. The company focuses on sustainable and efficient delivery solutions, leveraging advanced technology and a vast network of distribution centers. Postnord plays a crucial role in facilitating trade and communication within the Nordic countries and internationally.
How to contact Postnord?
If you are experiencing issues with the delivery process managed by Postnord, please do not hesitate to contact their customer support.
What is PostNord?
PostNord is the major postal and logistics group in Scandinavia, born from the historic merger between Posten AB, the Swedish postal service, and Post Danmark, the Danish national post office. This union, effective since June 24, 2009, gave birth to a holding company named PostNord AB, owned 60% by the Swedish State and 40% by the Danish State. The group's headquarters is located in Solna, in the suburbs of Stockholm in Sweden, and the company inherits several centuries of postal history since the Swedish post office was founded in 1636 while the Danish post office also dates back to the 17th century.
As a leading postal operator in Northern Europe, PostNord provides the universal postal service in Sweden and until recently provided this same mission in Denmark. However, faced with the drastic decline in mail volumes which have decreased by more than 90% over the past 25 years in Denmark, the group announced in March 2025 the end of mail distribution by PostNord in Denmark from January 1, 2026. Denmark thus becomes the first country in the world to consider that paper mail is no longer economically viable or essential for citizens. This decision marks a historic evolution, with mail distribution entrusted to private operator DAO (Dansk Avis Omdeling) while PostNord will focus exclusively on parcel delivery in that country.
Despite these structural changes, PostNord remains an essential player in Nordic logistics and plays a central role in the delivery of mail and parcels throughout the Scandinavian region. The group has undergone considerable transformation in recent years to respond to the growth of e-commerce which generates growing demand for parcel delivery. PostNord achieves annual revenue of nearly 40 billion Swedish kronor and employs approximately 23,000 people across its various subsidiaries and national divisions.
- Date of creation: 2009, by merger of the Swedish (Posten AB, founded in 1636) and Danish (Post Danmark) postal services
- Ownership: Owned 60% by the Swedish State and 40% by the Danish State
- Headquarters: Solna, Stockholm, Sweden
- Annual revenue: Nearly 40 billion Swedish kronor (approximately 3.5 billion euros)
- Workforce: Approximately 23,000 employees throughout Scandinavia
- Volumes handled: More than 130 million parcels per year and several billion mail items
PostNord's strategic positioning is based on its ability to combine a unique territorial presence in Nordic countries with a range of services adapted to modern consumer and business needs. The group relies on a dense network of more than 19,000 service points and parcel lockers distributed throughout Scandinavia, which allows it to offer flexible delivery solutions meeting the expectations of online shoppers and retailers alike. PostNord is structured into several national divisions, notably PostNord Sweden and PostNord Denmark, to which are added operations in Norway, Finland and Germany, as well as the Direct Link subsidiary specializing in international shipping of small parcels and advertising mail.
Which countries does PostNord deliver to?
PostNord focuses the majority of its activities in Scandinavia, but its network extends well beyond Swedish and Danish borders to cover the entire Nordic region and offer shipping solutions to the rest of the world. In Sweden, the carrier serves the entire national territory, from major cities like Stockholm, Gothenburg and Malmö to the most remote rural areas of Lapland. Distribution takes place six days a week, with home deliveries or parcel pickup points available everywhere in the country.
In Denmark, PostNord provides complete coverage of the territory, from the islands of Copenhagen to the regions of Jutland. Although mail distribution is being transferred to a private operator from 2026, parcel delivery services will continue to be provided by PostNord throughout Danish territory. The group thus maintains its role as the primary carrier for online purchases by Danish consumers.
PostNord's geographic coverage also extends to Norway and Finland through regional partnerships and dedicated subsidiaries. In Norway, PostNord has a network of more than 4,000 parcel lockers and numerous pickup points serving the entire country. In Finland, the group offers its services via PostNord Finland with more than 2,000 pickup points including approximately 700 automated parcel lockers. This Nordic presence allows PostNord to serve a population of approximately 25 million households and more than 2.5 million businesses in the region.
- Sweden: Complete national coverage, home delivery and pickup points in all municipalities
- Denmark: Full coverage of Danish territory for parcels
- Norway: Extended network with more than 4,000 parcel lockers and many service points
- Finland: More than 2,000 pickup points including 700 automated lockers
- Germany: Presence through logistics platforms facilitating exchanges with Central Europe
- Europe: Delivery to all European Union countries via the DPD network and postal partners
- International: More than 200 countries and territories served worldwide via the Universal Postal Union
For shipments beyond Scandinavia, PostNord relies on strategic partnerships with national postal operators in each destination country as well as its integration into the DPD network, one of the most extensive parcel carrier alliances at the global level. The Direct Link subsidiary specifically manages international shipping of lightweight goods such as small parcels and advertising mail. Through these collaborations, a company using PostNord services can ship its products not only to Nordic countries, but also to the rest of Europe, America, Asia or Oceania.
What are PostNord's delivery services and timeframes?
PostNord offers a complete range of shipping services adapted to the varied needs of individuals and professionals. From simple mail delivery to sophisticated e-commerce logistics, the Scandinavian carrier has developed diverse offerings to meet all situations, whether urgent shipments requiring fast delivery or economical solutions for less time-sensitive shipments.
For domestic shipments in Sweden, the Varubrev service allows you to ship lightweight parcels weighing up to 2 kg with delivery directly to the recipient's mailbox. This service comes in two versions: Varubrev First Class guarantees delivery on the next business day after dispatch, while Varubrev Economy offers a more economical option with a delivery time of 3 to 4 business days. Both options include full parcel tracking from deposit to delivery.
The MyPack service is PostNord's flagship offering for parcel delivery to individuals. MyPack Home Small allows shipping of parcels up to 2 kg delivered directly to the recipient's mailbox within 1 to 2 business days. For larger parcels, MyPack Home ensures fast and reliable home delivery with flexibility options allowing the recipient to choose their delivery time slot. The MyPack Collect service, now renamed PostNord Service Point, allows shipping of parcels up to 30 kg to a pickup point chosen by the recipient, with coverage of Nordic countries and the rest of Europe.
- Varubrev First Class: Next-day delivery for shipments up to 2 kg in Sweden
- Varubrev Economy: Delivery within 3 to 4 business days, economical option
- MyPack Home Small: Parcels up to 2 kg delivered to mailbox within 1 to 2 days
- MyPack Home: Fast and flexible home delivery for larger parcels
- PostNord Service Point: Parcels up to 30 kg delivered to pickup point within 1 to 2 days in Scandinavia, 2 to 6 days in Europe
- PostNord Parcel Locker: Delivery to automated locker within 1 to 2 days in Sweden
- PostNord EMS International Express: International express service with delivery within 5 business days maximum
For international shipments, PostNord offers several solutions adapted to different destinations. Deliveries to Nordic countries (Sweden, Norway, Denmark, Finland) are generally made within 1 to 2 business days after dispatch. For the rest of Europe, standard delivery times range between 2 and 6 business days depending on the destination. Shipments to non-European Union countries generally require 4 to 8 business days, to which variable customs clearance delays may be added depending on local regulations.
PostNord EMS International Express service is the fastest option for urgent international shipments. Available to around ten countries, this service benefits from high priority at airports and guarantees delivery generally completed within 5 business days maximum. For e-merchants wishing to offer more flexibility to their customers, PostNord also offers Saturday delivery in Sweden, combined with the PostNord Parcel Locker option, allowing recipients to pick up their parcels on weekends at no additional cost.
What are PostNord's rates and maximum dimensions accepted?
PostNord shipping rates vary according to several criteria including parcel weight, dimensions, destination, service chosen and desired delivery speed. The group applies a differentiated pricing policy depending on whether the shipment is made by an individual or by a business with a commercial contract and negotiated conditions.
For domestic parcels in Sweden, PostNord offers different weight categories with progressive rates. The carrier offers several pricing categories: one for parcels up to 250 grams and another for parcels of 3 to 5 kg, offering increased granularity allowing shippers to pay fairly according to the actual weight of their shipments. Letters can weigh up to 2 kg and must respect maximum dimensions of 60 cm in length and 90 cm for the sum of length + width + thickness.
Regarding maximum dimensions and weights for parcels, PostNord applies strict rules to ensure optimal processing in its logistics network. In Sweden, a surcharge is applied for parcels exceeding 120 cm in length. Additional fees of 215 SEK (approximately 18 euros) apply for parcels longer than 1.2 meters, and a special handling surcharge of 125 SEK is charged for parcels exceeding 1.2 m in length or 0.6 m in width. For parcels where length combined with circumference (length + 2×width + 2×height) exceeds 200 cm, a size surcharge is also applied.
- Maximum weight for standard parcels: 35 kg for Nordic shipments, 31.5 kg for Europe
- Maximum length: 220 cm in Denmark, 240 cm for PostNord Home
- Maximum combined dimensions: Length + circumference must not exceed 360 cm
- Parcel lockers (Parcel Locker): Maximum 10 kg and dimensions 42 × 49 × 60 cm
- Service points: Maximum 20 kg in Finland, Denmark and Sweden, dimensions up to 150 × 300 × 300 cm
- Letters: Maximum 2 kg, length between 14 and 60 cm, minimum width 9 cm
PostNord also uses the concept of dimensional weight for certain shipments. This calculation allows billing of bulky but light parcels based on the space they occupy in transport vehicles rather than their actual weight. The conversion factor applied by PostNord is 280 kg per cubic meter. Thus, a domestic parcel measuring 0.5 × 0.5 × 0.5 m has a volume of 0.125 m³, which equates to a dimensional weight of 35 kg (0.125 × 280). If the actual weight of the parcel is less than this dimensional weight, the dimensional weight will be used to calculate the shipping rate.
In Denmark, the rules are slightly different: parcels exceeding 35 kg in weight, or having a length greater than 220 cm, or length combined with circumference exceeding 360 cm will be systematically returned to the sender as they cannot be processed in the standard network. For large-size or high-weight shipments exceeding these limits, PostNord offers special freight solutions adapted to the needs of professionals.
What are PostNord's delivery options?
PostNord has developed a particularly rich range of delivery options to adapt to the varied lifestyles of Nordic consumers. From traditional home delivery to the most modern automated solutions, the Scandinavian carrier offers remarkable flexibility allowing each recipient to choose the reception method that suits them best.
Home delivery remains the preferred option for many consumers who wish to receive their parcels directly at home without having to go out. The MyPack Home service ensures fast and reliable distribution to the recipient's address, with SMS and email notifications allowing tracking of delivery progress and being informed of the delivery driver's time of arrival. For small parcels up to 2 kg, MyPack Home Small guarantees delivery directly to the recipient's mailbox, avoiding any absence when the driver arrives.
PostNord service points are a very popular alternative, particularly suited to people often away from home during the day. With more than 19,000 service points and parcel lockers distributed throughout Scandinavia, recipients can always find a pickup location near their home or workplace. Parcels are kept for 7 days from their arrival at the pickup point, giving the recipient sufficient time to come pick up their shipment. To pick up a parcel at a service point, you only need to present a valid ID accompanied by the parcel's tracking information.
- Home delivery (MyPack Home): Direct distribution to the recipient's address with prior notification
- Mailbox delivery: For small parcels up to 2 kg via MyPack Home Small or Varubrev
- Service points: More than 19,000 pickup locations in Nordic countries, kept for 7 days
- Parcel lockers (Parcel Locker): More than 6,000 automated lockers accessible 24/7
- Saturday delivery: Available in Sweden with PostNord Parcel Locker option at no additional cost
- Delivery reprogramming: Ability to change address or delivery method via the PostNord app
PostNord parcel lockers (Paketbox) represent the most modern and flexible delivery solution offered by the carrier. With more than 6,000 automated lockers distributed throughout Nordic countries, including 4,000 in Norway alone, these lockers offer 24-hour accessibility, allowing recipients to pick up their parcels exactly when it suits them, including evenings or weekends. Using parcel lockers is particularly simple thanks to the PostNord app which, combined with Mobile BankID (mobile banking identification used in Scandinavia), allows opening the locker in seconds. Simply activate Bluetooth on your phone, position yourself near the locker and click "open door" in the app.
PostNord also offers advanced notification services allowing recipients to track precisely the progress of their delivery. Alerts are sent via SMS, email and the PostNord app to inform of parcel availability at the pickup point, with details on location, sender and a link to additional information. These notifications allow consumers to organize effectively and never miss receiving an important parcel.
What if my PostNord parcel is lost or damaged?
Despite the efforts deployed by PostNord to guarantee safe and reliable delivery of all shipments, it may happen that a parcel is lost, damaged or experiences significant delay. In these situations, the Scandinavian carrier has put in place clear claim procedures allowing shippers and recipients to obtain resolution of their problem and, if applicable, compensation.
The first step in case of a problem with a PostNord parcel is to precisely identify the nature of the incident. Is it a parcel that was never delivered despite an abnormally long delay, a parcel whose contents arrived damaged or partially missing, or perhaps a significant delay compared to announced timeframes? The claim procedure differs slightly depending on the type of problem encountered, and it is important to properly characterize the situation before contacting customer service.
To file a claim, PostNord provides a dedicated online portal accessible at portal.postnord.com/claimspublic/. This system allows creating, tracking and managing claims for damages, missing parcels and other reasons. Registered users can log in to have their information automatically pre-filled and access the history of their past claims. A dropdown menu allows selecting the country of origin of the shipment for international shipments.
- Who must file the claim: The shipper for lost parcels (they have the receipt and deposit information), the recipient for damaged parcels (they have the damaged item)
- Information to provide: Complete tracking number, detailed description of parcel contents, deposit receipt, photos of damage if applicable
- Preservation of evidence: Keep all packaging and contents in case of damage for possible inspection, do not remove the address label
- Processing time: PostNord sends a confirmation of receipt and contacts the claimant if additional information is necessary
- Supplementary documentation: Receipts, invoices and value certificates may be requested to finalize the file
Regarding compensation, it is important to note that PostNord does not offer financial compensation for standard letters such as postcards or ordinary unregistered mail. On the other hand, tracked parcels and registered shipments are eligible for compensation in case of proven loss or damage. The amount of compensation depends on the type of service used, the declared value of the shipment and any insurance options taken out at the time of shipment.
For damaged parcels, it is crucial to report the problem as soon as possible after receipt and to keep all evidence items. Photos of the outer packaging showing visible damage, photos of the damaged contents, as well as the packaging itself must be kept as PostNord may request a physical inspection to validate the claim. The recipient may also be asked to complete a form detailing the nature and extent of the damage found. Once the complete claim is submitted, PostNord conducts an investigation and informs the claimant of the final decision regarding compensation.
Does PostNord handle international shipments and customs procedures?
PostNord has in-depth expertise in international shipments and customs procedures, the result of more than 30 years of experience in the field of cross-border trade. The group holds an AEO authorization (Authorized Economic Operator) attesting to its reliability and compliance with customs regulations, which facilitates the processing of its shipments by control authorities.
For shipments crossing borders outside the European Union or from third countries, customs procedures apply systematically. PostNord coordinates the customs clearance of international parcels by working closely with the customs authorities of the countries concerned. The group is connected to Swedish and Norwegian customs systems and can organize imports and exports in both directions. This integration allows smooth processing of customs declarations and reduces customs clearance delays for routine shipments.
Since January 1, 2021, a requirement for electronic pre-notification in the form of customs EDI has been introduced for all shipments to destination countries. Retail customers can use the Skicka Direkt service to send these electronic notifications, while professional customers under contract have tools such as Skicka Direkt Business or similar interfaces allowing automated transmission of customs data.
- Documents required for export outside EU: Shipping document accompanied by a commercial or pro forma invoice
- Declaration threshold: Commercial invoice mandatory for shipments with a value exceeding 2,000 SEK (approximately 170 euros)
- Copies required: At least two copies of the invoice written in English, generally signed by hand
- Document transmission: Copy of invoice to be sent by email, originals to be attached to the parcel in a plastic envelope
- Import VAT: By paying the import VAT, the recipient designates PostNord as direct customs agent
- Customs expertise services: PostNord offers assistance for complex customs clearance questions
As a direct customs representative, PostNord can act on behalf of the recipient to arrange the presentation of necessary documents to customs administrations and for payment of legal VAT. This delegation considerably simplifies procedures for individuals receiving parcels from abroad, particularly for purchases made on international e-commerce sites. The recipient receives a notification informing them of the amount of duties and taxes to be paid, and once payment is made, the parcel can continue its journey to its final destination.
For businesses regularly conducting international shipments, PostNord offers advisory and support services allowing optimization of import-export processes. These services include assistance with tariff classification of goods, preparation of customs declarations, calculation of applicable duties and taxes, as well as management of special customs arrangements for businesses entitled to them. PostNord can also take care of all customs procedures on behalf of its professional customers, allowing them to focus on their core business while benefiting from smooth international logistics that complies with current regulations.
Understanding tracking statuses
When you track a PostNord parcel online, different statuses may appear to inform you of the progress of your shipment. These messages, updated at each important step of the logistics journey, allow you to know precisely where your parcel is and what action is underway. Here are the main statuses and their meaning:
| Status | Description |
|---|---|
| Preparation notification received | The parcel is being prepared at the shipper's location and has not yet been handed over to PostNord. The label and tracking data have been generated. |
| Shipping instructions created | The delivery information has been recorded in the system with the label and tracking data generated, awaiting parcel handover. |
| Parcel shipped by shipper | The shipper has handed over the parcel to PostNord for shipping. The parcel enters the distribution network. |
| Parcel picked up for transport | The parcel has been taken by an agent for transport, for example picked up from the shipper or at the depot. |
| Transport started | The parcel has begun its initial journey in the PostNord transport network. |
| Parcel ready for transport | The parcel is ready to be shipped, prepared and awaiting departure to its next destination. |
| Parcel loaded for transport | The parcel has been loaded into a vehicle or container for transport to its destination. |
| Delivery in progress | The parcel is in transit and being transported to its destination. |
| Parcel in transport | The parcel is in transit in the PostNord transport network. |
| Parcel sorted | The parcel has been sorted at a processing center and directed to its next processing stage. |
| Parcel consolidated | The parcel has been consolidated with other shipments as part of transport consolidation. |
| Transport started in country of origin | The parcel has begun its initial transport in its country of origin, first stage of the journey completed. |
| Parcel left country of origin | The parcel has left the country of origin and is on its way to the destination country. |
| Arrived in destination country | The parcel has arrived in the destination country and will be handled by the local distribution network. |
| Handed to partner carrier | The parcel has been handed to a partner carrier, for example the postal service of the destination country, to continue its journey to the final recipient. |
| Parcel customs cleared | The parcel has successfully passed customs control and can continue its journey. |
| Customs clearance in progress in the United States | The parcel is being processed by United States customs services. |
| Payment of duties awaiting | Payment is required for customs duties or taxes before delivery can continue. |
| Payment accepted | The payment required for customs or tax fees has been received and validated. The parcel can continue its journey. |
| Import at recipient's charge | The recipient must handle the parcel import procedures, including customs duties and documents. |
| Arrived at distribution center | The parcel has arrived at the local distribution center for final delivery. |
| Arrived at post office | The parcel has arrived at the local post office or postal center near the recipient. |
| Parcel prepared for delivery | The parcel has been prepared for its final delivery route and sorted into the correct delivery circuit. |
| Information received by delivery driver | The delivery driver now has the necessary information to deliver the parcel to the recipient, including address and delivery instructions. |
| Delivery scheduled | The parcel is scheduled to be delivered as planned, with no reported issues. |
| Scheduled delivery time | A specific time window has been set for parcel delivery to the recipient. |
| Delivery imminent | The parcel will be delivered directly to the recipient in the coming hours. |
| Delivery as scheduled | The parcel will be delivered as planned, in accordance with the initially announced date. |
| Delivery planned for next route | The parcel will be presented again during the next delivery route. |
| Taken for next delivery | The parcel has been taken by the postal service for its next delivery stage. |
| Notification sent to recipient | The recipient has been informed by SMS, email or mail of the progress or arrival of their parcel. |
| Email notification sent | The recipient has been notified by email regarding their parcel. |
| Email notification upcoming | The recipient will receive an email notification regarding the delivery. |
| Notification in progress | The recipient will be notified by an appropriate means of communication of their parcel status. |
| Arrived at pickup point | The parcel is available at the agreed pickup point for the recipient. |
| Parcel delivered at service point | The parcel has been deposited at a pickup point, post office or parcel locker, where the recipient can pick it up. |
| Parcel delivered | The parcel has been successfully delivered to the recipient. |
| Parcel delivered successfully | The parcel has been delivered to the recipient successfully, confirmation of delivery completed. |
| Parcel delivered to recipient | The parcel has been directly handed to the recipient. |
| Parcel delivered to recipient's address | The parcel has been delivered to the recipient's address, delivery made at the intended location. |
| Delivery completed | The parcel has been successfully handed over, confirmation of delivery recorded. |
| Delivery received by recipient | The recipient confirms having received the delivered parcel. |
| Parcel received by recipient | The parcel has been received directly by the recipient and this receipt is recorded. |
| Receipt confirmed | Receipt of the parcel by the recipient or pickup point is confirmed and validated. |
| Delivery impossible | The delivery attempt did not succeed, for example if the recipient was absent or the address not found. A notice will be issued. |
| Recipient absent | The recipient was absent at the time of the delivery attempt at the intended address. |
| Recipient not reached | The delivery driver was unable to contact or find the recipient during the delivery attempt. |
| Delivery notice left | A delivery notice has been left in the recipient's mailbox to inform them of the delivery attempt and collection instructions. |
| Address confirmed | The delivery address has been verified and confirmed, the parcel will be routed accordingly. |
| Parcel held at distribution center | The parcel is held at a distribution center, until a scheduled delivery date or awaiting instructions. |
| Parcel placed on hold | The parcel is subject to extended hold, at the request of the recipient or shipper. |
| Shipment modification requested | A modification of the delivery method or address has been requested for this shipment. |
| Contact shipper | The recipient is asked to contact the shipper regarding the delivery, for example in case of address issue. |
| Delivery delayed | The parcel delivery is experiencing an unexpected delay compared to initially estimated timeframes. |
| Parcel delayed | The shipment has fallen behind schedule in its journey, possibly due to a logistics incident. |
| Operation delayed | A logistics operation concerning the parcel, such as a transfer or sorting, has fallen behind schedule. |
| Shipping service delayed | The shipping service is experiencing a delay or general disruption. |
| Parcel shipped after closing time | The parcel was deposited after the day's processing cutoff time, which may delay its dispatch to the next departure. |
| Parcel in return | The parcel will be returned to the original shipper, for example following a refusal or impossibility of delivery. |
| Parcel returned to shipper | The parcel is being returned to the original shipper, for example following non-collection within the timeframe. |
| Parcel picked up from recipient | The parcel has been picked up from the recipient's location, for example for a return or resending. |
| Delivery outside standard parcel network | The parcel will not be routed through the standard parcel network, indicating special handling. |
| Delivery to specific address | The parcel is being delivered to a particular recipient at a defined address. |