Track your package

Postnord tracking

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How to track my Postnord package?

Ordertracker provides a simple solution to track your Postnord packages. To begin, you'll need a Postnord tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Postnord package in real time.

Where can I find my Postnord tracking number?

Finding your Postnord tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Postnord package moving in the package tracking history?

Dealing with a Postnord package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Postnord or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Postnord customer service or the sender can help resolve shipping delays.

When I track my Postnord package, why does it show as "returned"?

If you're tracking your Postnord package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Postnord package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Postnord to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Postnord may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Postnord might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Postnord package is "returned" in tracking, contact the sender or Postnord customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Postnord policies and circumstances.

Why does the Postnord parcel tracking timeline indicate that my order cannot be found?

When your Postnord parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Postnord system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Postnord yet. Tracking should appear shortly.

Postnord
Company information

About Postnord

Postnord is a leading logistics company in the Nordic region, providing postal services, express deliveries, and e-commerce solutions. With operations in Sweden, Denmark, Norway, and Finland, Postnord offers a wide range of services to individuals and businesses. The company focuses on sustainable and efficient delivery solutions, leveraging advanced technology and a vast network of distribution centers. Postnord plays a crucial role in facilitating trade and communication within the Nordic countries and internationally.


Founded 2009
Country Sweden
Avg. delivery 1-20d

How to contact Postnord?

If you are experiencing issues with the delivery process managed by Postnord, please do not hesitate to contact their customer support.

Headquarters Postnord, Stockholm, Sweden [email protected] Phone: +46771333310

How long does it take for Postnord to deliver a shipment?

The delivery time for shipments handled by Postnord can vary depending on various factors such as the destination, type of service, and any potential delays. Postnord provides different services with varying delivery times to accommodate different needs. Here are some of the services offered by Postnord:

  • Standard Delivery: Postnord's standard delivery service provides reliable and cost-effective shipping within a specific country or between countries. The estimated delivery time for standard shipments within the same country is usually within 1-3 business days. For international shipments, it can take anywhere between 2-10 business days, depending on the destination.
  • Express Delivery: For urgent shipments, Postnord offers express delivery options. Express delivery ensures quicker delivery times, reducing transit times significantly compared to standard delivery. Typically, these shipments are delivered within 1-2 business days within the same country, and between 1-5 business days for international express shipments, depending on the destination.
  • Home Delivery: Postnord also offers home delivery services, where shipments are delivered directly to the recipient's doorstep. This convenient service is particularly useful for individuals who prefer to receive their parcels at home. The delivery times for home delivery may vary depending on the specific service chosen and the destination.

The cost of shipping with Postnord is influenced by various factors, including the weight and dimensions of the package, the chosen service, the destination, and any additional services required. Postnord offers transparent pricing and provides users with tools to calculate shipping costs based on their specific needs.

It is important to note that the pricing for domestic shipments may differ from international shipments. Postnord typically provides a price list or an online calculator to estimate the cost of shipping based on the package's weight, dimensions, and service selected.

Additionally, Postnord may offer different pricing options for businesses depending on the volume and frequency of shipments. Businesses may be eligible for discounted rates or customized pricing solutions based on their shipping needs and agreement with Postnord.

For accurate and up-to-date information regarding specific costs, it is recommended to visit the official Postnord website or contact their customer support for detailed pricing information tailored to your requirements.

What does a Postnord tracking number looks like?

A Postnord tracking number typically consists of a combination of letters and numbers. The format of the tracking number may vary depending on the service used and the country of origin. In general, a Postnord tracking number may include alphabets like AA, AB, or AZ, followed by a series of numbers. The length of the tracking number can also vary, usually ranging from 9 to 14 characters.

For example, a typical Postnord tracking number might look like "AA123456789SE" or "AZ987654321DK". The alphabets at the beginning are usually the country code, representing the origin or destination country, and the following numbers are unique identifiers assigned to each package. The tracking number is essential for customers as it allows them to track the progress and location of their shipments throughout the delivery process.

It's important to note that the specific format may change over time or differ in certain regions. To obtain the accurate tracking information for your particular shipment, it is recommended to visit the official Postnord website or contact their customer service for the most up-to-date tracking details.

More information about Postnord

PostNord is a leading logistics company and a prominent player in the field of Nordic mail and logistics services. The history of PostNord dates back to the 17th century when national postal services were established in Sweden and Denmark, which provides the foundation for the company's extensive operations today.

The Swedish Post Office, known as Posten AB, was officially established in 1636 and started with the primary objective of providing postal services within the country. Over the years, it expanded its offerings to include various other mail and distribution-related services, catering not only to individuals but also to businesses of all sizes.

On the other hand, the Danish Post Office, known as Post Danmark, has a history that stretches back even further to the year 1799 Much like its Swedish counterpart, Post Danmark started as a domestic postal service provider and later evolved into a comprehensive logistics company serving both domestic and international customers.

PostNord, as we know it today, is the result of a merger between Posten AB and Post Danmark. The objective behind this union was to create a stronger, more efficient, and more competitive organization capable of providing seamless logistics solutions throughout the Nordic region.

PostNord operates through various business units that enable it to offer a comprehensive range of postal and logistics services. These units include:

  • PostNord Sweden: PostNord Sweden, formerly known as Posten AB, is responsible for mail and logistics operations in Sweden. It offers a wide range of services encompassing mail delivery, e-commerce logistics, distribution, and parcel services.
  • PostNord Denmark: PostNord Denmark, previously known as Post Danmark, operates as the company's Danish arm. It provides postal services, logistics solutions, and e-commerce services to individuals and businesses across Denmark.
  • Other Nordic Units: PostNord also has a presence in other Nordic countries, including Norway and Finland. Although it may not have separate operating units in these countries, it has established partnerships and collaborations to ensure efficient and seamless cross-border logistics solutions.

PostNord primarily operates within the Nordic region, catering to customers in Sweden and Denmark. However, it also provides cross-border services that extend its reach to other countries worldwide. PostNord's network spans across numerous European, Asian, North American, and Australian markets, enabling it to offer comprehensive international logistics solutions to its customers.

With its extensive network, PostNord has established itself as a reliable and efficient shipping carrier, trusted by individuals and businesses alike for their mail, parcel, and global logistics requirements.

Common shipment tracking statuses

Status Description
The payment for the taxes is awaiting. Payment is needed for tax related matters.
The shipment item has left the sender's country. Package has left the origin country.
The shipment item has been successfully delivered. Package has been delivered.
The shipment item's delivery is currently in progress. Package is in transit.
The shipment item is currently being transported. Package is in transit.
The shipment item has successfully cleared customs. Package has cleared customs.
The shipment item has arrived in the destination country. Package has arrived in the destination country.
The shipment item has been sent off by the sender. Sender has dispatched the package.
The transportation of the shipment item has started. Initial transportation process of the package has started.
We have received a notification from the shipper that they are preparing your item for delivery. Tracking information will be updated when the parcel is handed over. Package is being prepared for delivery.
The shipment item has been delivered to the recipient. Package has been delivered to the recipient.
The shipment item has been loaded for transportation. Package is now ready to be transported.
The shipment item is currently being cleared by customs in the US. Package is currently being inspected by customs in the US.
The shipment item is ready for transportation. Package is ready to be transported.
The shipment item has been delivered. Package has been delivered.
The shipment item has been delivered to a service point. Package has been delivered to a pickup point.
A notification has been sent to the recipient. Recipient has been notified.
A message notification has been delivered to the recipient. Recipient has been notified via message.
The shipment item has arrived at the distribution terminal. Package has arrived at the distribution hub.
An email notification has been sent to the recipient. Recipient has been notified via email.
The delivery was not possible. The recipient will receive a notification with information on when the shipment item will be available for collection. Delivery attempt was unsuccessful, recipient will be notified when it's ready for pickup.
The shipment item has been picked up for transportation. Package has been picked up for transit.
A message notification has been sent to the recipient. Recipient has been notified via message.
The shipment item has arrived at the pick-up point for the recipient. Package is at the pickup point for recipient.
A notification has been sent to the recipient. Recipient has been notified.
The delivery of the shipment item has been delayed. Package delivery is delayed.
The shipment item has been delivered to a service point. Package has been delivered to a pickup point.
Electronic shipping instructions have been created. Shipping instructions have been electronically prepared.
The operation has been delayed. Operation has encountered a delay.
The shipment item has been sent off after the off time. Package was sent after business hours.
The transportation of the shipment item has started in the sender's country. Package has started being transported in the origin country.
The delivery time has been scheduled. Scheduled delivery time has been set.
The shipment item will be returned. Package will be returned.
The delivery has been made to the recipient. Delivery has been successfully made to the recipient.
The shipment item has been picked up at the receiver's location. Package has been picked up from the recipient's location.
The shipment item is being held at a distribution terminal awaiting the booked delivery date or an agreement with recipient. Package is held at a distribution hub waiting for scheduled delivery or recipient agreement.
The goods reception is confirmed. Receipt of the goods is confirmed.
The recipient could not be reached. Unable to reach the recipient.
A notification has been left in the recipient's post office box. A notification has been left in the recipient's PO Box.
The recipient was not on location. Recipient was not present at the delivery location.
The shipment item will be delivered in the next distribution. Package will be delivered during the next dispatch.
The shipment item will be delivered to the recipient. Package will be delivered to the recipient.
The shipment item has been sorted. Package has been sorted for shipment.
The driver has been provided with recipient's information. Delivery driver now has the recipient's information.
The shipment item was received by the recipient. Package was successfully received by the recipient.
The shipment item has been consolidated. Package has been grouped with other packages.
The recipient will be responsible for import. The recipient is responsible for import regulations and fees.
The shipment item has reached the postal office. The package has arrived at the local postal office.
The shipment item will be delivered. Package will be delivered.
The shipment item has been handed over to a partner for transportation to the final destination. Package has been given to a partner for delivery to final destination.
The shipment item has been prepared for delivery. Package is now prepared for final delivery.
Contact the sender regarding the parcel delivery. Need to contact sender with regards to package delivery.
The recipient has received the delivery. Recipient has successfully received the package.
Notify the recipient. The notification will be sent in an appropriate way. Recipient needs to be notified using suitable means.
Retention time has been ordered. A hold has been placed on the package.
A change in the shipping has been requested. Please refer to services information for details. Change in shipping method has been requested. Check services for details.
The shipment item has been delivered at the recipient's location. Package has been delivered at recipient's location.
The shipment item will not be delivered via parcel. Package will not be delivered by usual parcel means.
The shipment item is being delivered to a recipient at a specific address. Package is being delivered to a specified address.
The shipment item has been delayed. Package delivery has encountered a delay.
Notification will be sent to recipient via email. Recipient will be notified via email.
The parcel is being returned to the sender. Please contact the sender for more details. Package is being sent back to sender. Contact sender for more information.
The address has been confirmed. Delivery address has been verified and confirmed.
The shipment item's service has been delayed. Shipment service has encountered a delay.
The shipment item will be delivered on schedule. Package will be delivered as scheduled.
The item has been received by the mail carrier for delivery next. Package received by mail carrier and scheduled to be delivered next.
The payment has been accepted. Payment has been successfully received and accepted.