PostNL tracking
How to track my PostNL package?
Ordertracker provides a simple solution to track your PostNL packages. To begin, you'll need a PostNL tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your PostNL package in real time.
Where can I find my PostNL tracking number?
Finding your PostNL tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my PostNL package moving in the package tracking history?
Dealing with a PostNL package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact PostNL or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, PostNL customer service or the sender can help resolve shipping delays.
When I track my PostNL package, why does it show as "returned"?
If you're tracking your PostNL package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a PostNL package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead PostNL to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, PostNL may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, PostNL might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your PostNL package is "returned" in tracking, contact the sender or PostNL customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on PostNL policies and circumstances.
Why does the PostNL parcel tracking timeline indicate that my order cannot be found?
When your PostNL parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in PostNL system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by PostNL yet. Tracking should appear shortly.
About PostNL
PostNL is the primary postal and parcel service provider in the Netherlands. With a rich history dating back to 1799, PostNL has established itself as a reliable and efficient logistics company. It offers a wide range of services including mail, parcels, and e-commerce solutions. PostNL plays a crucial role in connecting businesses and individuals, facilitating domestic and international deliveries. With its extensive network and innovative approach, PostNL strives to provide excellent service and meet the evolving needs of its customers.
How to contact PostNL?
If you are experiencing issues with the delivery process managed by PostNL, please do not hesitate to contact their customer support.
How long does it take for PostNL to deliver a shipment?
PostNL offers a range of delivery services tailored to the needs of customers. The delivery times of PostNL shipments vary depending on the service chosen, the destination, and other factors. Here is an overview of the different types of delivery and their estimated time frames:
- Standard Delivery: PostNL aims to deliver packages within the Netherlands within 24 hours on business days.
- Evening Delivery: PostNL offers evening delivery services, ensuring that packages arrive at the recipient's doorstep between 6:00 PM to 10:00 PM, on selected days.
- Sunday Delivery: PostNL also provides Sunday delivery options for certain products, which can be highly convenient for time-sensitive packages.
- Europe: Delivery to most European countries usually takes between 2 to 7 business days.
- Worldwide: For shipments outside of Europe, PostNL provides various options, and the delivery time can range from 3 to 10 business days, depending on the destination.
- Registered Mail: PostNL offers registered mail services that provide additional security and require a signature upon delivery. This is ideal for valuable or confidential items.
- Same-Day/Time-Slot Delivery: PostNL provides premium same-day delivery services in some areas, allowing customers to have their packages delivered within a specified time slot on the same day.
The cost of PostNL shipments can vary based on several factors, such as the weight, dimensions, destination, and chosen delivery service. PostNL offers various pricing options to cater to different customer needs. Here are some of the factors influencing the cost of shipment:
- Standard Delivery: The price for domestic delivery within the Netherlands starts at a base rate, which increases with the weight and dimensions of the package. Additional services like insurance or faster delivery options may incur extra charges.
- Europe: Shipping costs for European countries vary based on the weight, dimensions, and the specific destination. PostNL offers multiple shipping options with different price points to accommodate varying requirements.
- Worldwide: For international shipments outside of Europe, the cost can depend on the destination country, package weight, dimensions, and the chosen service.
It is important to note that PostNL regularly updates its pricing and services, so it is advisable to check their official website or consult with PostNL representatives to obtain accurate and up-to-date information regarding specific delivery costs and options for your particular shipment.
What does a PostNL tracking number looks like?
A PostNL tracking number consists of a combination of letters and numbers. It typically starts with the two letters "CC" followed by nine digits, and ends with the two-letter country code of the destination. This unique tracking number is generated for each individual shipment and serves as a reference to track the progress of the package throughout its journey. The tracking number can be used to monitor the status of the shipment online, allowing both the sender and the recipient to stay updated on the whereabouts of the package. With this tracking number in hand, customers can easily access detailed information about their shipment, including the date and time of pick-up, delivery attempts, and the final delivery confirmation.
More information about PostNL
PostNL, originally known as Koninklijke TNT Post, is a leading postal and parcel delivery company based in the Netherlands. The company has a rich history that dates back to the 18th century when the Dutch postal service was established.
The roots of PostNL can be traced back to 1799, when the Batavian Republic, a predecessor of the Netherlands, introduced a centralized postal service. Over the years, the Dutch postal system underwent numerous changes and modernizations to keep up with the evolving needs of the society.
In 1989, the Dutch government decided to restructure the postal and telecommunications sectors. This led to the separation of the postal services from the telecommunications services, giving rise to Koninklijke PTT Nederland (KPN) and TNT Post. TNT Post, later renamed TNT N.V., became a publicly traded company in 1998.
In 2011, TNT N.V. split itself into two independent companies, PostNL and TNT Express. PostNL became solely responsible for the postal operations in the Netherlands, while TNT Express focused on international express delivery services. This separation allowed PostNL to concentrate on strengthening its position as a leading domestic postal and parcel service provider.
PostNL operates through various business units to offer a wide range of mail, parcel, and e-commerce solutions. Its operations are primarily concentrated in the Netherlands, but the company also holds a significant presence in other European countries. Here are the main operating units and countries where PostNL operates:
- Mail in the Netherlands: PostNL's mail division handles the collection, sorting, and delivery of letters and direct mail within the Netherlands. This includes services provided to both consumers and businesses.
- Parcels in the Netherlands: PostNL's parcel services cater to the increasing demand for online shopping deliveries. The company offers various parcel solutions tailored for individual customers, businesses, and e-commerce platforms.
- International: PostNL's international division provides cross-border shipping services, allowing customers to send parcels and letters to locations outside the Netherlands. With a vast network of partners, PostNL ensures efficient and reliable delivery worldwide.
- E-commerce Solutions: PostNL recognizes the importance of e-commerce in modern business. The company offers specialized e-commerce solutions, supporting online retailers in webshop logistics, warehousing, order fulfillment, and return management.
While the Netherlands remains the core market for PostNL, the company also offers international services to over 220 countries worldwide. This extensive network enables PostNL to facilitate global trade and provide seamless delivery experiences for both domestic and international customers.
PostNL's commitment to innovation, sustainability, and customer-centric services has positioned it as a trusted and reliable partner for individuals, businesses, and the e-commerce industry alike.
Common shipment tracking statuses
| Status | Description |
|---|---|
| The item is currently being transported to the local sorting centre. | Your package is on its way to the local sorting center. |
| The item has been processed in the destination country. | Your package has been processed in the recipient's country. |
| The consignment has arrived in the destination country. | Your shipment has arrived in the recipient's country. |
| The item has arrived in the destination country. | Your package has arrived in the recipient's country. |
| The item is currently being transported to the destination country. | Your package is currently being shipped to the recipient's country. |
| The item has been processed at the sorting center. | Your package has been processed at the sorting center. |
| The item is currently at the sorting center. | Your package is currently at the sorting center. |
| The item has cleared customs. | Your package has cleared customs. |
| The item has been cleared by customs. | Your package has been cleared by customs. |
| The consignment has been received at the acceptance centre. | Your shipment has been received at the acceptance center. |
| The shipment has been handed over in bulk for final acceptance, item confirmation is pending. | Your shipment has been given to the carrier for final acceptance and is waiting for item confirmation. |
| The item is ready for shipment. | Your package is ready to be shipped. |
| Pre-declaration, the item has been received by customs. | Your package has been received by customs for pre-declaration. |
| The item has been successfully delivered. | Your package has been successfully delivered to the recipient. |
| The item is out for delivery. | Your package is currently out for delivery. |
| The item has arrived at the sorting centre. | Your package has arrived at the sorting center. |
| The item has been released from customs. | Your package has been released from customs. |
| The item is currently being processed by customs. | Your package is currently being processed by customs. |
| The item is currently at customs. | Your package is currently at customs. |
| The item has been pre-advised. | The carrier has been notified about your package. |
| The item is currently at the local sorting center. | Your package is currently at the local sorting center. |
| The item is at the shipper's warehouse. | Your package is currently at the sender's warehouse. |
| The item is being held. | Your package is being held, possibly due to issues with delivery or customs. |
| The item has been received. | The package has been received by the carrier or sorting center. |
| The item is available at the pickup point. | Your package is available for pickup. |
| The item was delivered. | Your package has been delivered to the recipient. |
| The item has arrived at its transit location. | Your package has arrived at its transit location during its route. |
| The item is in transit. | Your package is currently being transported. |
| The item will be returned to the sender. | Your package will be sent back to the sender, likely due to delivery issues. |
| The item hasn't been delivered and needs to be picked up. | Your package hasn't been delivered and needs to be claimed at a specific location. |
| The item has been accepted. | Your package has been accepted by the carrier or post office. |
| The item will be scheduled for a new delivery. | A new delivery attempt will be made for your package. |
| The item has been nested into the bag. | Your package has been packed into a bag for transit with other items. |
| The item is expected to be delivered shortly, please contact the local postal operator for more information. | Your package should be delivered shortly; contact the local postal operator for more details. |
| The item is ready for transport to the last-mile carrier. | Your package is prepared to be sent to the final delivery courier. |
| The item is expected to have arrived in the destination country, end status. | Your package is expected to have arrived in the recipient's country; this is the final status update. |
| Payment has been received. | Payment for the package has been confirmed received. |
| Payment is waiting to be received from the recipient. | Awaiting payment from the recipient to proceed. |
| The bag has arrived. | The bag containing your package has arrived at the specified location. |
| The request for payment has been sent out. | A notice has been sent to demand payment for the package. |
| The item is on hold at customs awaiting information from the recipient. | Your package is on hold at customs until more details are provided by the recipient. |
| The item will be returned due to address issues. | Due to problems with the address, your package will be returned to the sender. |
| The item is at the local delivery office. | Your package is at the local delivery office. |
| The undelivered item will be returned to the sender. | The package that couldn't be delivered will be sent back to the sender. |
| The item has been received by the operator in the origin country. | The package has been received by the carrier in the sender's country. |
| The item will be returned if it's not delivered. | If your package is not successfully delivered, it will be returned to the sender. |
| The item is currently at the freight carrier. | Your package is currently with the freight carrier. |
| The item has been returned to the shipper. | The package has been returned to the sender. |
| The returned item has arrived. | The returned package has reached its destination. |
| A notification has been sent that the item is available at the pickup point. | A notice has been sent to inform that the package is ready for pickup. |
| The item will be returned to the sender. | Your package will be sent back to the sender. |
| The item could not be delivered due to an address issue. | Your package wasn't able to be delivered due to a problem with the address. |
| The item has been delivered. | Your package has been successfully delivered. |
| The item is not at customs. | Your package is not currently held at customs. |
| The item has been delayed. | Your package delivery has been delayed for some reason. |
| A notification has been sent to the destination post. | A notification has been sent to the post office at the destination. |
| The item has been delivered. | Your package has been delivered successfully. |
| The item has been given to customs for checking. | Your package has been handed over to customs for further inspection. |