Track your package

Portugal CTT tracking

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How to track my Portugal CTT package?

Ordertracker provides a simple solution to track your Portugal CTT packages. To begin, you'll need a Portugal CTT tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Portugal CTT package in real time.

Where can I find my Portugal CTT tracking number?

Finding your Portugal CTT tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Portugal CTT package moving in the package tracking history?

Dealing with a Portugal CTT package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Portugal CTT or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Portugal CTT customer service or the sender can help resolve shipping delays.

When I track my Portugal CTT package, why does it show as "returned"?

If you're tracking your Portugal CTT package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Portugal CTT package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Portugal CTT to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Portugal CTT may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Portugal CTT might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Portugal CTT package is "returned" in tracking, contact the sender or Portugal CTT customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Portugal CTT policies and circumstances.

Why does the Portugal CTT parcel tracking timeline indicate that my order cannot be found?

When your Portugal CTT parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Portugal CTT system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Portugal CTT yet. Tracking should appear shortly.

Portugal CTT
Company information

About Portugal CTT

Portugal CTT, also known as Correios de Portugal, is the national postal service provider of Portugal. With a history dating back to the 16th century, CTT has been an integral part of the country's communication and logistics infrastructure. Today, CTT offers a wide range of postal, courier, and financial services to individuals and businesses across Portugal. The company's extensive network of post offices and distribution centers ensures reliable and efficient delivery of mail and packages throughout the country. CTT is committed to providing high-quality services and innovative solutions to meet the evolving needs of its customers.


Founded 1520
Country Portugal
Avg. delivery 1-20d

How to contact Portugal CTT?

If you are experiencing issues with the delivery process managed by Portugal CTT, please do not hesitate to contact their customer support.

Headquarters Portugal CTT, Lisboa, Portugal [email protected] Phone: +351707262626

How long does it take for Portugal CTT to deliver a shipment?

Portugal CTT, also known as Correios de Portugal or simply CTT, is the national postal service and leading shipping carrier in Portugal. Known for its reliable and efficient delivery services, Portugal CTT aims to provide timely and secure shipment delivery to both domestic and international destinations. The delivery time frame and options vary depending on the type of service chosen by the sender.

The delivery time for shipments with Portugal CTT can vary based on several factors such as the destination, service type, customs clearance process, and any unforeseen circumstances. Generally, domestic deliveries within Portugal are delivered within 1 to 3 business days for standard mail, while express mail services offer delivery within 1 business day.

For international shipments, the delivery time can range from a few days to several weeks, depending on the destination country and the chosen service. Portugal CTT offers both standard and express international shipping options, each with different delivery time frames.

Portugal CTT offers various types of delivery services to cater to different needs and requirements. These include:

  • Standard Mail: This is the basic and commonly used service for sending regular letters, documents, and small packages within Portugal. It provides an economical option for non-urgent shipments.
  • Express Mail: Ideal for time-sensitive or urgent shipments, express mail services prioritize quick delivery within Portugal. This service offers tracking facilities, shorter delivery times, and is often used for important documents or packages.
  • Registered Mail: This service adds an extra layer of security to the shipment by providing proof of delivery and a tracking number. Registered mail is commonly utilized for valuable items, important documents, or sensitive materials.
  • International Shipping: Portugal CTT facilitates international shipping to countries worldwide. They collaborate with international postal services and courier companies to offer different service levels, such as standard Airmail and express options, depending on the destination.

The cost of shipping with Portugal CTT varies depending on several factors, including the weight, dimensions, destination, and selected service level. Domestic shipments within Portugal are generally more affordable compared to international shipments due to shorter distances.

To obtain accurate shipping rates, senders can visit the official website of Portugal CTT or contact their customer service. The rates are typically calculated based on the dimensions and weight of the shipment, with additional charges for any extra services requested, such as insurance or express delivery.

It is important to note that Portugal CTT periodically revises its pricing, so it is advisable for senders to verify the most up-to-date shipping rates before sending their packages.

In summary, Portugal CTT offers a range of delivery options to accommodate various shipping needs. They provide reliable delivery services with different time frames for both domestic and international shipments, allowing senders to choose the option that best suits their requirements. The cost of shipping can vary based on factors such as destination, weight, dimensions, and additional services requested.

What does a Portugal CTT tracking number looks like?

A Portugal CTT tracking number consists of a combination of 13 characters, which usually includes both letters and numbers. The format of the tracking number may vary depending on the type of service, but typically it starts with two letters followed by nine digits and ends with a final letter. The first two letters represent the type of service being used, such as RR for Registered Mail, LN for Letter Packet Plus, or CP for Express Mail. The nine digits in the middle are unique numbers assigned to each parcel or shipment. The final letter is a checksum, which helps to verify the accuracy of the tracking number. It is important to note that Portugal CTT tracking numbers can change in format over time, so it is always advisable to refer to the most up-to-date information provided by the carrier when tracking a shipment.

More information about Portugal CTT

Portugal CTT, also known as Correios de Portugal, is the national postal service of Portugal. Its history dates back to the 16th century, making it one of the oldest postal services in the world. The origins of Portugal CTT can be traced back to 1520 when King Manuel I established the first public postal service in the country.

Over the centuries, Portugal CTT has evolved and adapted to the changing times and advancements in technology. In the early years, the postal service operated primarily on horseback and relied on a network of post offices strategically located across the country. The purpose of Portugal CTT was not only to facilitate communication among the regions of Portugal but also to serve as a means of communication with its colonies, thus contributing to the growth of the Portuguese Empire.

During the 19th and 20th centuries, Portugal CTT underwent significant modernization. With the introduction of steam-powered transportation, the postal service improved its efficiency and expanded its scope of operations. The adoption of new technologies, such as the telegraph and later the telephone, further contributed to the enhancement of communication services provided by Portugal CTT.

In recent years, Portugal CTT has continued to adapt to the digital era. It has diversified its services to include not only traditional mail delivery but also e-commerce logistics, financial services, and other value-added services. Today, Portugal CTT plays a vital role in the country's communication infrastructure, offering a wide range of solutions to meet the needs of individuals, businesses, and public institutions.

Portugal CTT operates through various units and subsidiaries, each specializing in different aspects of postal and other related services. Some of the key operating units of Portugal CTT include:

  • Mail and Parcel Services: This unit focuses on the core services of mail collection, sorting, processing, and delivery, catering to both domestic and international destinations. It ensures the secure and timely transportation of letters, documents, and packages.
  • Express and Logistics: Portugal CTT provides express delivery and logistics services under this unit. It offers tailored solutions for businesses and individuals, including time-definite and trackable deliveries, supply chain management, and warehousing.
  • Financial Services: Portugal CTT also operates in the financial sector, providing a range of banking and payment services. These include savings accounts, credit cards, insurance, money transfers, and bill payment facilities. The financial services unit contributes to the convenience and accessibility of financial solutions for individuals and businesses.
  • E-commerce Solutions: Recognizing the growing importance of e-commerce, Portugal CTT has established specialized services to support online businesses. These services cover areas such as order fulfillment, inventory management, returns management, and customized solutions for e-commerce logistics.

While Portugal CTT primarily operates within Portugal, it also extends its services to various international destinations. Through its partnerships with other postal administrations and courier companies worldwide, Portugal CTT facilitates the delivery of mail and parcels to countries across the globe. The extensive network allows for efficient and reliable cross-border transportation, enabling individuals and businesses to connect with customers and markets worldwide.

Common shipment tracking statuses

Status Description
The shipment has been delivered. The shipping process has been completed. The package has been handed over to the recipient.
The shipment has transitioned from the reception to the delivery responsible location. The package has moved from the receiving place to the dispatch place.
The shipment has departed from the operation center. The package has left the dispatch center.
The shipment has arrived at the destination country. The package has reached the recipient's country.
The shipment was forwarded to the destination country. The package was sent towards the recipient's country.
The shipment was accepted. The shipping process has started. The courier company has taken responsibility for the package.
The shipment has left for delivery. It will be delivered during the specified time frame. The package has been out for delivery.
The shipment arrived at the operation center. The package has reached the courier's dispatch center.
The information regarding the shipment was received. The courier company has received data about the package.
The shipment is currently awaiting entry. The package is waiting for permission to proceed.
The shipment is available for pickup at the delivery point. The recipient can get the package from the courier's local office.
The shipment delivery was not successful. Failed attempt to deliver the package.
The shipment was collected. The package was picked up from its originating location.
The shipment has been cleared. The package has passed all regulatory hurdles.
A notification was sent to the recipient. The shipment is undergoing clearance. The recipient was informed and the package is clearing regulatory hurdles.
The shipment was presented for customs inspection. The package is being checked by customs authorities.
The shipment was not delivered. The package could not be handed over to the recipient.
The shipment is currently on hold. There is a pause in the package transportation process.
The shipment was in the destination country. The package was within the recipient's country.
The shipment is currently under importation. The package is in the process of being imported.
The shipment left the originating country for its final destination. The package was sent from the sender's country towards the recipient's country.
The shipment was received in another country en route to the final destination. The package was in a transit country on the way to the final destination.
The shipment arrived at the delivery point. The package is at the local office, waiting to be delivered.
The shipment is being returned. The package is going back to the sender.
The shipment was sent to its destination. The package was shipped towards its final destination.
The shipment was delivered to the sender. The return process has started. The package has been sent back to the sender. The process of return has begun.