Track your package

Otto tracking

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How to track my Otto package?

Ordertracker provides a simple solution to track your Otto packages. To begin, you'll need a Otto tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Otto package in real time.

Where can I find my Otto tracking number?

Finding your Otto tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Otto package moving in the package tracking history?

Dealing with a Otto package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Otto or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Otto customer service or the sender can help resolve shipping delays.

When I track my Otto package, why does it show as "returned"?

If you're tracking your Otto package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Otto package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Otto to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Otto may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Otto might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Otto package is "returned" in tracking, contact the sender or Otto customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Otto policies and circumstances.

Why does the Otto parcel tracking timeline indicate that my order cannot be found?

When your Otto parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Otto system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Otto yet. Tracking should appear shortly.

Otto
Company information

About Otto

Otto is a leading German e-commerce company specializing in online retail. Established in 1949, Otto has a rich history of providing a wide range of products, including fashion, electronics, and home goods. With its headquarters in Hamburg, Germany, Otto has a strong presence in the European e-commerce market. The company is known for its commitment to customer satisfaction and offers a diverse selection of products to meet various consumer needs.


Founded 1949
Country Germany
Avg. delivery 1-20d

How to contact Otto?

If you are experiencing issues with the delivery process managed by Otto, please do not hesitate to contact their customer support.

Headquarters Otto, Hamburg, Germany [email protected] Phone: n/a