OSM tracking

What is OSM Worldwide?

OSM Worldwide, formerly known as One Stop Mailing, is an American logistics provider specializing in parcel shipping for e-commerce and direct-to-consumer mailings. Founded in 2003 in Chicago by Gaston Curk and James Kelley, the company began as a postal services broker, offering a complete range of USPS products to major American associations and universities. Over the years, OSM Worldwide has transformed into a major player in parcel consolidation and shipping, developing a proprietary logistics network that enables it to optimize delivery times and costs for its professional clients.

OSM Worldwide's headquarters is located in Glendale Heights, in the western suburbs of Chicago, in the state of Illinois. This strategic location in the heart of the United States allows the company to efficiently serve the entire American territory. In addition to its main center, OSM operates several regional facilities in Atlanta, Dallas, Las Vegas, and York, Pennsylvania, forming a network of five processing centers covering the country's main geographic areas. This decentralized infrastructure reduces transportation distances and accelerates parcel processing.

• Year of establishment: 2003, initially under the name One Stop Mailing
• Founders: Gaston Curk and James Kelley, American entrepreneurs specializing in the postal sector
• Headquarters: 601 Regency Drive, Glendale Heights, Illinois 60139, United States
• Status: American private company
• Business sector: Parcel consolidation and shipping for e-commerce and direct sales

OSM Worldwide's business model is based on the concept of postal consolidation. The company collects parcels from many shippers, groups them by geographic destination zones, then transports them to postal sorting centers where they are injected into the USPS network for final delivery. This approach allows the company to benefit from preferential rates granted by USPS to high-volume shippers, while ensuring complete national coverage through the American postal network.

The year 2010 marks a decisive turning point for OSM Worldwide with the beginning of its close collaboration with the United States Postal Service. After nearly two years of joint planning and development, the company launched in 2012 the OSM Premium Network, an exclusive distribution network that allows partner companies to ship their parcels throughout the United States in 1 to 5 days. This innovation earned OSM the prestigious USPS Mail Solutions Award in 2013, recognizing excellence and innovation in postal services.

Over the years, OSM Worldwide has experienced remarkable growth that has regularly placed it among the fastest-growing American companies. From 2011 to 2015, the company was featured in Crain's Fast Fifty and Inc. 500/5000 rankings. OSM Worldwide regularly appears in Crain's Chicago Business Fast 50, demonstrating its continued growth despite industry challenges. The company also boasts 13 consecutive years of inclusion in the Inc. 5000 ranking, a rare performance that illustrates the strength and durability of its business model.

OSM Worldwide continues to show solid growth, regularly exceeding its objectives in terms of parcel volume and revenue. These results demonstrate the company's ability to adapt to market changes while maintaining a high level of operational excellence. Gaston Curk, CEO and co-founder, has been recognized as a DC Velocity Rainmaker, a distinction honoring professionals advancing logistics and supply chain management.

What countries does OSM Worldwide deliver to?

OSM Worldwide has developed a global-scale logistics network that enables it to ensure deliveries to more than 180 countries and territories around the world. While the company built its reputation primarily in the American market, it has gradually expanded its international coverage to meet the needs of e-commerce companies wishing to ship their products beyond the borders of the United States. This international expansion relies on strategic partnerships with national postal operators and local logistics providers in each region of the world.

In the United States, OSM Worldwide ensures complete coverage of the territory, including the 50 states, the District of Columbia, as well as American territories such as Puerto Rico, the U.S. Virgin Islands, and Guam. Through its privileged partnership with USPS, the company can deliver to every American postal address, from major metropolises to the most remote rural areas. This exhaustive coverage is at the heart of OSM's business and represents the majority of its activity volume.

• United States: Complete coverage of 50 states and territories, with 6-day-a-week delivery Monday to Saturday
• North America: Canada and Mexico served via international services
• Europe: All European Union countries as well as the United Kingdom, Switzerland, and Norway
• Asia-Pacific: Japan, South Korea, China, Australia, New Zealand, and most Southeast Asian countries
• Latin America: Brazil, Argentina, Chile, Colombia, and other Central and South American countries
• Rest of the world: Africa, Middle East, and other regions according to available services

For international shipments, OSM Worldwide relies on a network of postal and logistics partners who take over the parcels once they leave the United States. Depending on the destination country, the parcel may be handed over to the national postal operator (such as La Poste in France, Royal Mail in the United Kingdom, Deutsche Post in Germany) or to a private provider like DHL. This inter-carrier collaboration ensures service continuity from the American shipper to the final recipient, wherever they are in the world.

OSM Worldwide's geographic scope is particularly suited to the needs of American e-commerce companies selling to an international customer base. The company offers shipping solutions to major global consumer markets, with optimized delivery times and rates depending on destinations. The most frequently used commercial routes, such as those to Western Europe, Canada, Australia, and Japan, generally benefit from faster and more economical services due to the significant volumes that transit through these channels.

It should be noted that certain geographic restrictions may apply depending on the services used and the types of goods shipped. Some countries may be temporarily excluded from deliveries due to geopolitical situations, customs restrictions, or limitations of local postal services. OSM Worldwide recommends that its customers verify the availability of services to a specific destination before proceeding with shipment, particularly for shipments to remote regions or countries subject to particular regulations.

What are OSM Worldwide's shipping services and delivery times?

OSM Worldwide offers a diverse range of shipping services designed to meet the different needs of e-commerce companies and professional shippers. The company has built a reputation for excellence through its OSM Premium Network, a proprietary distribution network that optimizes routing processes to guarantee fast, reliable, and economical deliveries. OSM's service philosophy is based on the balance between delivery speed and cost control, allowing partner companies to offer competitive shipping options to their end customers.

For domestic shipments in the United States, OSM Worldwide achieves remarkable performance. The company announces an average delivery of 3 days for all its domestic shipments, with 98% of parcels delivered within 2 to 5 days. These delivery times are generally faster than the industry's national average, representing a significant competitive advantage for e-commerce companies seeking to provide their customers with a satisfactory delivery experience without resorting to the most expensive express services.

• OSM Domestic Parcels: Standard service for parcels in the United States, with delivery in 2 to 5 days and an average of 3 days. Ideal for e-commerce shipments not requiring express delivery
• OSM Marketing Parcels: Service dedicated to promotional mailings and marketing materials, optimized for high-volume mailings
• OSM Bound Printed Matter (BPM): Economical service for publications, books, and bound printed materials, benefiting from preferential postal rates
• OSM Global Priority: Premium international service with air routing and priority handling in the destination country, delivery times of 4 to 14 days depending on destination
• OSM Global Priority ePacket: International e-commerce solution optimized for light and low-value merchandise, with complete tracking
• OSM Global Priority Parcel: International service for larger parcels, with complete tracking for shipments up to 30 kg

OSM Worldwide's operational model is designed to maximize efficiency at each stage of the logistics chain. The company operates 7 days a week in its processing centers to accelerate parcel processing and ensure that items are shipped without unnecessary delay. Parcels are collected from customers, transported to one of the five OSM centers, where they are weighed, scanned, and sorted automatically before being routed to 150 automated USPS processing facilities distributed across American territory.

Delivery is available Monday through Saturday, 6 days a week, with no surcharge for Saturday deliveries. This extended availability allows recipients to receive their parcels even on weekends, improving customer experience and reducing actual delivery times. The partnership with USPS ensures that parcels benefit from American universal postal coverage for final delivery, with the local mail carrier making delivery to the recipient's address.

For international shipments, delivery times vary from 4 to 14 business days depending on the destination and chosen service. Shipments to European countries, Canada, Australia, and Japan generally benefit from the shortest delivery times, while more remote or less frequently served destinations may require longer transit time. OSM strives to optimize international routes to reduce delivery times while maintaining competitive costs, relying on its expertise in cross-border logistics and partnerships with foreign postal operators.

What are OSM Worldwide's rates and maximum dimensions accepted?

OSM Worldwide's pricing policy is structured to offer professional shippers competitive shipping costs while maintaining the quality of service that has made the company's reputation. The consolidation business model adopted by OSM allows for pooling transportation costs and benefiting from discounts granted by USPS to high-volume shippers. These savings are passed on to OSM's customers, who can thus offer affordable shipping options to their own end customers.

The calculation of shipping rates at OSM Worldwide takes several determining factors into account. The actual weight of the parcel is the first criterion, but dimensions also play an important role through the concept of volumetric weight (or dimensional weight). When volumetric weight exceeds actual weight, it is the volumetric weight that is used for rate calculation. This method allows for fair pricing of light but bulky parcels that occupy significant space in transport vehicles.

• Maximum weight allowed: 16 kg for standard domestic shipments in the United States
• Maximum dimensions: 274 cm length and combined girth in most cases
• International weight: Up to 30 kg for OSM Global Priority Parcel services with complete tracking
• Volumetric weight calculation: The bulkier the parcel, the higher the shipping fees may be, regardless of actual weight

Factors influencing the final rate also include the distance between origin and destination, the type of service selected, and any additional services such as insurance or special handling. For international shipments, customs duties, taxes, and import duties may be added to the base shipping cost and are typically charged to the recipient or shipper depending on the terms chosen.

OSM Worldwide offers return services at reduced rates compared to standard ground services, which is an appreciated advantage for e-commerce companies that need to manage merchandise returns. This attractive pricing policy on returns facilitates the implementation of generous return policies, a feature that has become essential in the online shopping experience.

Regarding restrictions on merchandise, OSM Worldwide follows USPS guidelines concerning hazardous materials and prohibited items. For safety reasons, most hazardous materials are non-mailable. However, certain hazardous materials and otherwise restricted or perishable materials may be shipped when USPS requirements are met. It is recommended to consult USPS guidelines on hazardous materials to know the complete list of prohibited and restricted items.

To obtain an accurate estimate of shipping costs, OSM Worldwide recommends that its professional customers contact the company directly to receive a personalized quote. This approach allows for taking into account the specifics of each customer (shipping volumes, frequent destinations, product types) and proposing adapted rates. OSM's sales team can analyze a company's logistics needs and develop an optimized pricing solution based on its shipping profile.

What are OSM Worldwide's delivery options?

OSM Worldwide offers various delivery options designed to meet the varied expectations of American recipients. The close partnership with USPS allows the company to offer the same delivery terms as the American postal service, guaranteeing flexibility appreciated by consumers. The combination of OSM's logistics expertise and USPS's territorial coverage creates a comprehensive and accessible delivery service for all types of recipients.

Home delivery is the primary delivery option offered by OSM Worldwide. Parcels are routed directly to the delivery address specified by the shipper and handed over to the recipient's home by the local USPS mail carrier. This delivery method covers all American postal addresses, whether single-family homes, apartments, secured residences, or mailboxes. The mail carrier may place the parcel in the mailbox if dimensions permit, on the doorstep, or hand-deliver it according to local practices and available instructions.

• Home delivery: Direct delivery to the recipient's address by USPS mail carrier, Monday to Saturday inclusive
• Mailbox delivery: For small parcels compatible with American mailbox dimensions
• Post office box delivery: Ability to deliver to USPS post office boxes for recipients preferring this option
• Post office pickup: If the recipient is absent during delivery attempt, the parcel may be held at the nearest post office
• Tracking notifications: Real-time updates allowing the recipient to track their parcel's progress

OSM Worldwide's notification system allows recipients to stay informed throughout their parcel's journey. Once a parcel is registered in the system, status updates are generated at each key stage: pickup, arrival and departure from sorting centers, handover to USPS, out for delivery, and delivery confirmation. This information is accessible through OSM's online tracking tool or through the USPS website once the parcel is injected into the postal network.

If the recipient is absent during the delivery attempt, the USPS mail carrier generally leaves a delivery notice indicating available options. The recipient can then reschedule a new delivery attempt, request parcel placement in a secure location on their property, or go to the local post office to pick up their parcel. These flexibility options allow adaptation to each recipient's availability constraints.

OSM Worldwide does not directly operate a network of pickup points or automated lockers, as these options are more the responsibility of final-mile service provided by USPS. However, USPS services include the option of using automated lockers (lockers) in certain areas, as well as redirection to post offices or partner establishments. The specific options available depend on the recipient's location and USPS services offered in their residential area.

What should I do if my OSM Worldwide parcel is lost or damaged?

Managing lost or damaged parcels is an important aspect of the shipping experience. It is essential to understand OSM Worldwide's specific operations to know who to contact in case of problems. As a parcel consolidator, OSM Worldwide does not directly handle final delivery to the recipient. The company processes and sorts parcels before handing them over to a last-mile carrier, typically USPS in the United States, which handles final distribution.

This arrangement means that for any claims concerning an undelivered, damaged, or incorrect parcel, the recommended approach is to contact the seller or merchant from whom the order was placed. The seller has the contractual relationship with OSM Worldwide and is able to initiate an investigation, verify the shipment's status, and propose a solution (refund, product replacement, etc.).

• First step: Contact the seller or e-commerce site where you made your purchase to report the issue
• Tracking verification: Check the parcel's status on the OSM or USPS tracking website to understand where it is
• Waiting period: Wait a few days after the estimated delivery date before considering a parcel as lost, as delays may occur
• Documentation: Keep all proof of purchase, order confirmations, and tracking screenshots to facilitate claim processing
• Online purchases (eBay, etc.): Use the platform's buyer protection procedures, such as "item not received" claims

OSM Worldwide clarifies that the company is not the seller of products shipped through its network. As a postal consolidator, OSM processes parcels for e-commerce companies but has no direct relationship with end buyers. For this reason, claims relating to a missing, damaged, or non-compliant product must be addressed to the seller, who is responsible for customer satisfaction and has the means to resolve the issue.

For companies shipping through OSM Worldwide, parcel insurance options are available to protect against losses and damages. These insurances allow coverage of merchandise value in case of problems occurring during transportation. Professional shippers can subscribe to these guarantees at the time of shipping and benefit from a simplified claims process in case of proven loss.

If a parcel is damaged upon receipt, it is recommended to document the damage with photographs before fully opening the package if possible. These visual proofs will be useful to support the claim with the seller. If the contents are damaged, keep the original packaging and all interior protective elements, as they may be examined as part of the loss investigation.

Timeframes for reporting a problem vary by seller and platform, but it is generally recommended to act quickly, within days of the expected delivery date or receipt of a damaged parcel. The sooner the claim is made, the easier it will be to trace the parcel's journey and identify the source of the problem.

Does OSM Worldwide handle international shipments and customs formalities?

OSM Worldwide has developed significant expertise in the field of international shipping, offering services to more than 180 countries and territories around the world. The company supports American e-commerce companies wishing to expand their business beyond the borders of the United States by providing logistics solutions adapted to international commerce requirements. Management of customs formalities is an integral part of the services offered, although certain aspects remain the responsibility of the shipper or recipient.

International shipments departing the United States to other countries require additional documents compared to domestic shipments. Customs forms are mandatory for most international shipments, with the exception of first-class international mail under 453 grams. The type of form required varies depending on the postal service used and the total value of the parcel. OSM Worldwide helps its professional customers prepare this documentation by printing the necessary forms and managing the verification process.

• Customs declaration: Mandatory document detailing the content, value, and origin of shipped merchandise
• Commercial invoice: Required for shipments of commercial value, it specifies the terms of sale and parties involved
• Certificate of origin: Sometimes required depending on the destination country and type of merchandise
• Specific documentation: Certain products (textiles, electronics, food) may require additional certificates

Regarding customs duties and import taxes, it is important to understand that these charges are generally determined and collected by customs authorities in the destination country. The amount of duties depends on several factors: the nature of the merchandise, its declared value, the country of origin, and applicable trade agreements. These costs can represent a significant portion of the total price for the recipient and vary considerably from one country to another.

OSM Worldwide offers DDP (Delivered Duty Paid) options to many destinations, providing increased security to shippers and recipients. With this shipping mode, customs duties and taxes are pre-paid by the shipper, avoiding the recipient having to pay additional charges upon parcel receipt. This option simplifies the international shopping experience for consumers and reduces the risk of parcels being refused or abandoned in customs due to unexpected fees.

OSM Worldwide's international expert team supports shippers in managing customs formalities and determines the most efficient routes to optimize delivery times and reduce costs. This expertise allows navigation through the complexity of international customs regulations, which differ by country and change regularly. OSM specialists can advise on export or import restrictions applicable to certain product types and help avoid documentation errors that could lead to customs delays.

Customs clearance times can vary from a few hours to several days depending on countries and circumstances. These times are added to postal transit time and may affect the final delivery date. OSM Worldwide works to prepare complete and compliant shipping files to minimize the risk of customs blockage, but certain factors are beyond the carrier's control, such as random inspections or local administrative procedures.

Understanding OSM Worldwide tracking statuses

When you track an OSM Worldwide parcel online, different statuses may appear to inform you of the shipment's progress. These statuses allow you to understand where the parcel is and what the next step in the delivery process will be. Since the majority of OSM parcels are handed over to USPS for final delivery in the United States, you will observe a transition between OSM statuses and USPS statuses during the parcel's journey.