OSM tracking
How to track my OSM package?
Ordertracker provides a simple solution to track your OSM packages. To begin, you'll need a OSM tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your OSM package in real time.
Where can I find my OSM tracking number?
Finding your OSM tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my OSM package moving in the package tracking history?
Dealing with a OSM package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact OSM or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, OSM customer service or the sender can help resolve shipping delays.
When I track my OSM package, why does it show as "returned"?
If you're tracking your OSM package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a OSM package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead OSM to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, OSM may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, OSM might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your OSM package is "returned" in tracking, contact the sender or OSM customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on OSM policies and circumstances.
Why does the OSM parcel tracking timeline indicate that my order cannot be found?
When your OSM parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in OSM system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by OSM yet. Tracking should appear shortly.
About OSM
OSM Worldwide is a shipping carrier that specializes in providing domestic and international shipping solutions. With a focus on e-commerce businesses, OSM offers a range of services including parcel delivery, fulfillment, and returns management. Their innovative technology and logistics expertise enable efficient and reliable shipping solutions for businesses of all sizes. OSM is committed to providing exceptional customer service and ensuring timely and secure delivery of shipments.
How to contact OSM?
If you are experiencing issues with the delivery process managed by OSM, please do not hesitate to contact their customer support.
Maritime fleet management from Singapore
OSM (Oriental Shipping and Management) was originally a maritime transport company founded at the end of the 20th century. It started as a third-party ship management company in Singapore and gradually developed to become a major player in the international maritime industry. Today, OSM manages an extensive fleet of ships organized into several specialized operational units (container ships, bulk carriers, tankers, etc.), each adapted to the specific needs of different types of cargo and shipping routes. Thanks to this diversification, the company has been able to meet the varied demands of its clientele in the field of maritime freight.
Over the decades, OSM has expanded its geographical presence to many countries on all major continents, notably in Asia, Europe, North and South America, Africa, and Oceania. This global reach allows it to offer efficient transport services along major international routes and ensure comprehensive logistical coverage on a planetary scale. Initially focused on the maritime sector, OSM has also diversified its activities into parcel and mail logistics. Under the OSM Worldwide brand, the company acts as a shipping partner for e-commerce, optimizing shipping processes to ensure fast and reliable deliveries to the final recipient. This evolution demonstrates OSM's ability to adapt to market trends and the growing needs of the global logistics chain.
Services offered by OSM for maritime transport and logistics
As a carrier, OSM offers a range of shipping services designed to meet the different shipping needs of its clients. The company strives to ensure efficient and fast deliveries, with generally competitive lead times in the industry. The exact transit time of a package may vary depending on various factors (distance to be covered, chosen shipping method, unforeseen conditions such as weather or customs formalities, etc.), but OSM makes every effort to deliver packages in optimized timeframes. Among the main shipping services offered are:
- Standard delivery: this service guarantees the transport of the package from the point of origin to its destination within a reasonable time. It is the most economical option, suitable for non-urgent shipments that do not require accelerated arrival.
- Express delivery: this expedited service is designed for urgent or time-sensitive shipments. The package is given priority throughout the logistics chain to significantly reduce the delivery time compared to a standard shipment.
- International delivery: OSM specializes in shipping packages abroad, offering reliable shipments to a large number of destinations worldwide. Whether for regional cross-border shipments or to distant countries, OSM has the expertise and network necessary to ensure international delivery under good conditions.
In addition to these options, OSM can offer tailor-made solutions according to specific requirements, for example for particular sectors (fashion, health, subscriptions, publications, etc.). The company operates seven days a week to speed up package processing and ensure they are shipped without unnecessary delay. Furthermore, OSM offers IT tools facilitating the integration of its services into the shipping systems of its professional clients (e-commerce platforms, logistics software, etc.), to simplify the management of shipments on a daily basis.
Pricing: the cost of shipping services at OSM depends on several factors. Elements such as the weight and dimensions of the package, the distance between the origin and the destination, the type of service selected (standard, express, international) as well as any additional services (insurance, special handling, etc.) influence the final price. OSM strives to offer competitive rates while maintaining a high level of service quality and efficient package handling. To obtain an accurate and up-to-date estimate of shipping costs, it is recommended to contact OSM's customer service directly, who can provide a detailed quote based on the characteristics of the shipment and its specific destination. This personalized approach allows offering clients the most suitable and economical solution according to their request.
OSM's global logistics network and international coverage
OSM relies on a very extensive global logistics network to efficiently transport its clients' goods and packages. The company operates in more than 180 countries and territories, leveraging its infrastructure and international partnerships to cover a vast geographical area. Thanks to its years of experience and presence in the world's major commercial areas, OSM can handle shipments connecting various markets reliably.
To optimize its operations, OSM has strategically positioned sorting centers and sorting centers. In the United States in particular, the company has established several regional centers equipped with state-of-the-art technologies for sorting, weighing, and directing packages, ensuring fast distribution across the country. Similarly, in each major region of the world, OSM relies either on its own facilities or on strong local partnerships to manage package flows optimally. The company works closely with postal and logistics operators in key locations to ensure that shipments cross borders and customs smoothly and take the most efficient routes. This international network strategy allows OSM to offer its clients shipping solutions worldwide while maintaining consistent lead times and service quality.
In practice, whether serving a densely populated metropolis, a rural area, or a remote country, OSM is able to mobilize its network to deliver packages to their destination. The coordination between its logistics platforms and local partners ensures continuity of service from the initial sender to the final recipient, reflecting the promise of truly global logistical coverage.
Shipment tracking and OSM tracking number structure
OSM offers its clients an online tracking service that allows them to trace the routing of packages at each stage. When a package is picked up and scanned into the OSM system, it is possible to track its status in real-time via the tracking page on the OSM website using the assigned tracking number. This tracking provides successive updates (e.g., receipt at a facility, departure to another center, delivery to the final carrier, etc.) offering complete visibility on the delivery progress.
OSM tracking numbers are generally composed of a combination of letters and numbers, following a consistent format although it may vary depending on the services and countries of origin. In the United States, OSM tracking numbers often start with the prefix TH followed by a series of numbers, then end with US (e.g.: TH123456789US). In some cases, the prefixes CX or AG may be used instead of TH for specific shipments. For international shipments, tracking numbers frequently start with CP followed by a numeric sequence and include a two-letter country code suffix representing the destination country (e.g.: CP123456789FR for a package destined for France).
It should be noted that OSM collaborates with many other carriers, which sometimes influences the tracking structure. Indeed, the company works in partnership with national postal services and local logistics providers, such as USPS (United States Postal Service) in the United States, DHL, or other carriers depending on the country. In these cases, a shipment handled by OSM may have two related tracking references: one corresponding to the OSM number (with its own prefix) and the other assigned by the final partner carrier. Often, OSM uses a "mixed" tracking number combining its prefix and the local carrier code so that the same identifier can be recognized on both tracking systems. For example, an OSM package destined for the United States can be tracked on the OSM site and then, once handed over to USPS, also tracked on the USPS site under the same number or an equivalent number.
It is important to note that the format examples provided above are general indications. The exact nomenclature of an OSM tracking number may vary depending on the services used (different types of OSM postage, economic or priority shipments, etc.) and the specifics of the country of origin or destination. In case of doubt about a tracking number or to obtain precise information, it is recommended to consult the OSM online tracking tool or contact OSM customer service, who can inform the sender or recipient about the exact status of the shipment.
Collaboration with other carriers for efficient delivery
One of OSM's strengths in the logistics field is its ability to cooperate with other carriers to ensure the complete delivery of packages, particularly on the final segment of the journey. OSM's strategy is to handle the initial and intermediate routing of shipments (the middle mile), then hand over the packages to trusted local partners for the "last mile" to the recipient. For example, in the United States, OSM works closely with USPS for the final distribution of packages on American soil. In practice, a package shipped via OSM to an address in the United States will often be injected into the USPS postal network when it arrives at an appropriate regional center, so that the USPS mail carrier can deliver it to the recipient. Similarly, OSM can rely on the networks of other national postal operators or private carriers (such as DHL, La Poste, Royal Mail, etc.) depending on the destination country, to benefit from their local expertise and distribution infrastructure.
This partnership mode of operation presents several advantages. On the one hand, it allows OSM to extend its reach without having to duplicate the logistics networks already in place in each country: by using existing carriers for the last step, OSM ensures that the package will be distributed by an agent who knows the local area well (national sorting centers, mail carrier routes, etc.). On the other hand, these collaborations offer efficiency and cost gains. In the United States, for example, OSM acts as a "consolidator" for USPS under the Parcel Select program: the company groups a large number of packages (often in batches of at least 50) and transports them in bulk by land to the appropriate USPS center, allowing it to benefit from reduced postal rates granted by USPS for this type of volume entry. E-commerce merchants and partner shippers thus benefit from more advantageous shipping costs while maintaining the delivery reliability offered by the national postal network for the last mile.
Furthermore, the coordination of tracking between OSM and its partners is ensured transparently. When a package changes hands (for example, when it is handed over from OSM to USPS), the tracking systems are updated accordingly. The client can then continue to track their shipment, whether via the OSM platform or via the final carrier's site, with statuses reflecting the actual progress. This inter-carrier collaboration requires data exchange and mutual trust in the processes, which OSM has developed over time. By working with foreign postal services and major courier networks, OSM is able to identify the best shipping routes and ensure customs clearance and administrative formalities more efficiently for international shipments.
In summary, collaboration with other carriers allows OSM Worldwide to combine its strengths (shipment consolidation, international transport, logistics expertise) with those of local partners (territory coverage, final delivery to the recipient) to offer a complete "end-to-end" service. This partnership approach contributes to the speed, reliability, and competitiveness of OSM's services in the global parcel delivery market.
Quality commitment and innovation in OSM services
OSM's corporate culture places a high priority on service quality, operational safety, and innovation. The company is committed to adhering to strict industry standards at every stage of the logistics chain, whether for maritime transport or parcel management. It continuously invests in advanced technologies and adopts industry best practices to improve its operational efficiency and offer its clients ever more efficient service. For example, OSM has developed an internal digital platform allowing 24/7 tracking and management of shipments, providing shippers with real-time access to their package location information, dematerialized delivery proofs, as well as reports and analyses to better manage their shipments. This transparency and availability of information enhance customer trust and facilitate the proactive resolution of potential issues.
OSM also stands out for its commitment to environmental sustainability. Aware of the carbon footprint generated by transport activities, the company has implemented initiatives to reduce its ecological impact. This includes optimizing transport routes (to reduce unnecessary distances traveled), efficient use of vehicle and ship capacity, modernizing the fleet with less polluting technologies, and dematerializing administrative processes (reducing paper use, electronic invoicing, and documentation). OSM's efforts in this area have earned it recognition: the company has repeatedly obtained the CarbonNeutral® certification, which attests that it fully offsets its net greenhouse gas emissions and aligns with a demanding carbon neutrality protocol. This certification, renewed annually after an independent audit, highlights OSM's commitment to conducting its operations responsibly from an environmental standpoint.
Furthermore, OSM encourages a culture of continuous innovation. The company remains attentive to the evolution of the logistics market and the emerging needs of its clients (for example, the boom in online commerce, new expectations in terms of delivery speed or precise package tracking). It constantly adapts and improves its services to best meet these needs. Whether by developing new shipping methods, integrating smarter IT solutions, or training its staff on the latest regulations and technologies, OSM seeks to stay ahead. This agility has allowed it to build lasting relationships with its clientele and establish its reputation as a reliable and innovative logistics partner. By cultivating operational excellence, the safety of entrusted goods transport, and a proactive improvement approach, OSM strives to provide a high-level delivery experience, in line with the high expectations of the sector and modern shippers.
OSM tracking statuses for complete transparency
When tracking a package shipped via OSM Worldwide, several statuses may appear successively to inform the sender and recipient of the shipment's progress. These statuses, displayed on the OSM tracking system (and/or on that of the final carrier as applicable), are presented in English on international platforms, but we list them here in French to explain their meaning. They help understand where the package is and what action is in progress or the next step planned in the delivery process.
| Status | Description |
|---|---|
| Package picked up by OSM, awaiting pickup by USPS | The package has been picked up by OSM from the initial sender and registered in the system. It is in transit within the OSM network and has not yet been handed over to the United States Postal Service (USPS). USPS has been informed of the upcoming arrival of the shipment but does not yet have physical possession of it. |
| Arrived at OSM sorting center, USPS awaiting package | The package has arrived at an OSM logistics facility (sorting center or intermediate distribution platform). It is temporarily stored there or in processing. USPS, the planned final carrier, has not yet received the package and is waiting for its handover by OSM for further delivery. |
| Departed from OSM sorting center, USPS awaiting package | The package has left the OSM logistics center where it was located and has been shipped to the next step. It is possibly en route to a USPS regional center or another sorting center closer to its final destination. USPS has not yet scanned the package as being in its possession at this stage, but the routing to its network is underway. |
| Package handed over to USPS for final delivery | OSM has transferred the package to the United States Postal Service (USPS). This status indicates that USPS has now taken charge of the package and it is integrated into its distribution network. From this point, USPS is responsible for delivering the package to the destination address and will provide tracking updates on its own system (usually under the same tracking number). |
| Out for delivery | The package is currently in the final delivery process to the recipient. It has been taken out for the day's delivery by the local carrier (e.g., entrusted to the mail carrier or delivery person) and will arrive shortly at the intended address. |
| Unsuccessful delivery attempt | A delivery attempt was made but could not be completed. This case may occur if the recipient was absent during the delivery person's visit, if the address proved incorrect/incomplete, or if circumstances prevented delivery (blocked access, etc.). Generally, a notification has been left for the recipient, and the package will either be rescheduled for a new delivery attempt or held pending contact from the recipient (e.g., pickup at the post office or re-delivery on request). |
| Delivered | The package has been successfully delivered to its final recipient. This final status confirms that the shipment has arrived at its destination and has been handed over either directly to the recipient, deposited in their mailbox, or received by an authorized third party (concierge, reception, etc.). The delivery is therefore complete. |