OnTime tracking
How to track my OnTime package?
Ordertracker provides a simple solution to track your OnTime packages. To begin, you'll need a OnTime tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your OnTime package in real time.
Where can I find my OnTime tracking number?
Finding your OnTime tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my OnTime package moving in the package tracking history?
Dealing with a OnTime package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact OnTime or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, OnTime customer service or the sender can help resolve shipping delays.
When I track my OnTime package, why does it show as "returned"?
If you're tracking your OnTime package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a OnTime package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead OnTime to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, OnTime may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, OnTime might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your OnTime package is "returned" in tracking, contact the sender or OnTime customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on OnTime policies and circumstances.
Why does the OnTime parcel tracking timeline indicate that my order cannot be found?
When your OnTime parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in OnTime system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by OnTime yet. Tracking should appear shortly.
About OnTime
OnTime Logística Integral is a Spanish logistics and transport operator, headquartered in Madrid. For over 30 years, the company has provided comprehensive logistics services including national and international transportation (full and less-than-truckload), parcel & pallet services, warehousing, e-commerce logistics, proximity delivery, and auxiliary logistical services. It operates across Spain, Portugal, and Morocco, with a network of dozens of own branches and hundreds of partner centers.
How to contact OnTime?
If you are experiencing issues with the delivery process managed by OnTime, please do not hesitate to contact their customer support.