One Line Ocean Network Express tracking
How to track my One Line Ocean Network Express package?
Ordertracker provides a simple solution to track your One Line Ocean Network Express packages. To begin, you'll need a One Line Ocean Network Express tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your One Line Ocean Network Express package in real time.
Where can I find my One Line Ocean Network Express tracking number?
Finding your One Line Ocean Network Express tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my One Line Ocean Network Express package moving in the package tracking history?
Dealing with a One Line Ocean Network Express package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact One Line Ocean Network Express or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, One Line Ocean Network Express customer service or the sender can help resolve shipping delays.
When I track my One Line Ocean Network Express package, why does it show as "returned"?
If you're tracking your One Line Ocean Network Express package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a One Line Ocean Network Express package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead One Line Ocean Network Express to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, One Line Ocean Network Express may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, One Line Ocean Network Express might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your One Line Ocean Network Express package is "returned" in tracking, contact the sender or One Line Ocean Network Express customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on One Line Ocean Network Express policies and circumstances.
Why does the One Line Ocean Network Express parcel tracking timeline indicate that my order cannot be found?
When your One Line Ocean Network Express parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in One Line Ocean Network Express system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by One Line Ocean Network Express yet. Tracking should appear shortly.
About One Line Ocean Network Express
One Line Ocean Network Express, commonly known as ONE, is a leading global shipping company that offers container shipping and logistics services. With a strong presence in major trade lanes and ports worldwide, ONE provides reliable and efficient transportation solutions for businesses and individuals. The company is committed to delivering exceptional customer service and innovative supply chain solutions. ONE's extensive network, advanced technology, and dedicated workforce make it a trusted partner for international shipping needs.
How to contact One Line Ocean Network Express?
If you are experiencing issues with the delivery process managed by One Line Ocean Network Express, please do not hesitate to contact their customer support.
Container maritime transport from the merger of three Japanese shipowners in 2017
One Line Ocean Network Express, abbreviated as ONE, is a leading container shipping carrier. Created in 2017 by integrating the container activities of the Japanese shipping companies Kawasaki Kisen Kaisha (K Line), Mitsui O.S.K. Lines (MOL), and Nippon Yusen Kaisha (NYK Line), the new entity ONE quickly became one of the largest container shipping companies in the world. Based in Singapore (operational headquarters) and Tokyo (legal headquarters), it operates a global fleet of over 240 ships, with approximately 1.9 million TEU (twenty-foot equivalent unit) capacity, serving more than 120 countries on all continents. This merger aimed to improve operational efficiency and achieve synergies in a market overcapacity context, positioning ONE as the 6th largest container shipping company in the world at its launch.
History and organization
The company Ocean Network Express Holdings, Ltd. was officially established in July 2017, and its commercial operations began in April 2018. From its inception, ONE inherited the combined resources of its three founding companies: ship fleets, containers, personnel, and agency networks. NYK holds 38% of ONE's capital, while MOL and K Line each own 31%. The administrative headquarters is established in Japan, while the global operational headquarters is located in Singapore. Additionally, ONE relies on regional headquarters: in London for Europe (and Africa), in Singapore (Southeast Asia), in Hong Kong (East Asia), in São Paulo (South America), and in Richmond, Virginia (North America). These regional entities, alongside the national entity ONE Japan, coordinate activities and customer service in their respective areas, strengthening the company's local presence.
ONE now operates on a global scale thanks to a vast network of agencies in over 90 countries and approximately 8,000 employees worldwide. Its maritime services cover more than 120 countries, including all major East-West and North-South routes. To expand its coverage and optimize its offering, ONE has engaged in an industry alliance alongside other major carriers. Historically a member of THE Alliance (alongside Hapag-Lloyd, Yang Ming, and HMM), ONE continued this cooperation in a new form in 2025: the Premier Alliance, a closer partnership between ONE, HMM, and Yang Ming aimed at ensuring reliable and flexible services on major East-West lines. This alliance framework allows ONE to pool ships and rotations with its partners, offering extended connectivity between Asia, Europe, the Middle East, and North America while improving route stability for customers.
Maritime transport services
Ocean Network Express offers a comprehensive range of container transport services to meet the varied needs of its clientele. The core service is port-to-port transport, where ONE handles containers from a loading port to the unloading port. In addition to this main maritime service, integrated door-to-door logistics offers are available, combining pre-carriage and post-carriage land transport in addition to the maritime segment. Thanks to its global inland network, ONE can indeed ensure multimodal transport by truck, train, or barge from the point of origin to the seaport, then from the destination port to the customer's final address. It is also possible to opt for hybrid solutions such as door-to-port (the shipper delivers the container to the departure port and ONE delivers it to the recipient's address) or conversely port-to-door (ONE takes charge of the container from the shipping location and delivers it only to the arrival port). This flexibility allows the service level to be adapted according to the customer's supply chain and the handling of the land portion of the transport.
In addition to standard shipments, ONE offers specialized services for specific types of cargo. The company notably has a significant fleet of state-of-the-art refrigerated containers (one of the largest reefer fleets in the world), allowing it to safely transport perishable goods under controlled temperature (food products, pharmaceuticals, etc.). Similarly, ONE is authorized to transport dangerous goods, in accordance with the IMDG code, by implementing strict handling and safety protocols for classified risk cargoes (chemicals, gases, lithium batteries, etc.). Furthermore, the company handles oversized or very large packages thanks to special equipment (for example, open-top containers or flat-rack containers) and dedicated expertise for securing these exceptional loads. By offering these specialized services (refrigerated, dangerous, oversized), ONE ensures that a wide range of goods can be transported safely and efficiently, according to the specific requirements of each cargo.
Maritime and logistics network
ONE operates a global maritime network, with more than 165 regular services connecting major trade routes between Asia, Europe, the Middle East, the Americas, Oceania, and Africa. Its fleet, with a total capacity of around 2 million TEU, includes both very large post-Panamax ships for major routes and smaller ships (feeders) suitable for regional connections or secondary ports. In practice, ONE calls at hundreds of ports worldwide, from major sorting centers like Singapore, Shanghai, Rotterdam, or Los Angeles, to secondary ports via transshipments. This extensive coverage facilitates global trade by connecting supply and consumption markets.
The logistics management of containerized flows at ONE relies on intermodal solutions and fine-tuned operational planning. The carrier offers integrated land connections to its maritime offer through its Inland & Intermodal Solutions program. This includes, for example, handling containers on river barges, trains, or trucks to transport goods between a seaport and an inland point in the country of departure or destination. This logistical integration allows ONE to offer an optimized end-to-end service, reducing load breaks and ensuring continuous container tracking at every stage. Operationally, ONE coordinates a network of port terminals and container depots worldwide (directly or through its partners) to efficiently manage the stages of loading, unloading, temporary storage of empty and full containers, as well as customs and security formalities. The goal is to ensure a smooth rotation of containers and ships, minimizing waiting times and maximizing schedule reliability. This service reliability (measured notably by schedule integrity and punctuality of calls) is a particular focus for ONE, especially to serve sensitive sectors like refrigerated transport that require strict deadlines.
Shipment tracking and digital solutions
To offer transparency to its customers, Ocean Network Express provides a very comprehensive online shipment tracking system (Track & Trace). Each shipment is assigned a unique tracking number (usually an alphanumeric code starting with "ONE" followed by a series of numbers) that allows identifying the corresponding container or bill of lading. By entering this number on the ONE web portal or its mobile app, the customer can view in real-time the current position of their container and the history of the stages it has passed through (pickup of stuffing, terminal entry/exit, boarding on a ship, ship departure/arrival, possible transshipment, delivery, etc.). The tracking system displays the up-to-date status of the container and provides information such as the port and date/time associated with each transport event. It is also possible to configure automatic notifications to be alerted of certain events, for example, when a container remains immobilized longer than expected in a terminal or in case of a ship delay on the route. These visibility tools enhance the customer's control over shipments and proactivity in supply chain management.
Beyond tracking, ONE has undertaken a digital transformation of its services to improve customer experience and operational efficiency. The company offers a complete suite of digital solutions through its ONE eCommerce portal. Customers can make their container booking requests online, obtain instant quotes for transport (ONE QUOTE tool), and finalize their bookings without paperwork. ONE has also introduced the electronic bill of lading (ONE eBL), which digitizes the bill of lading and facilitates the secure exchange of transport document titles. A ONE mobile app is available, offering mobile access to shipment tracking functions, ship schedules, and notifications. Furthermore, the platform allows online payment of freight invoices (ONE ePayment). All these initiatives are part of ONE's commitment to modernizing the container shipping industry by leveraging digital technologies, thus creating added value both internally (optimized processes) and externally (improved customer service).
Clientele and role in global trade
ONE's clientele is almost exclusively made up of professionals (B2B). These are mainly freight forwarders, importers/exporters, large retail chains, and industrial groups that regularly ship large volumes of goods in full containers. As a global-scale carrier, ONE plays a crucial role in international supply chains by connecting production centers and consumption areas. Whether consumer goods (electronics, textiles, food, etc.), industrial spare parts, or packaged raw materials, a significant portion of international trade transits through containers transported on ONE's ships or its partners. The rise of globalization and e-commerce has resulted in sustained demand for containerized transport, and ONE, through its global presence, contributes to the fluidity of these global exchanges.
The container shipping sector is dominated by a few major carriers that concentrate most of the global capacity. ONE is part of this leading group, occupying around the 6th place worldwide in terms of deployed capacity in 2025 (with about 6% market share). As such, the company (like its main competitors) invests heavily in expanding and modernizing its fleet, as well as in initiatives aimed at improving transport efficiency and sustainability. The current trend indeed sees these players strengthening their capacity (ordering ever-larger ships) while focusing on innovation and ecological transition to meet future challenges. By collaborating with other carriers through alliances and adopting new technologies, ONE contributes to securing international supply chains and supporting the growth of global trade sustainably.
Innovation and sustainable development
Ocean Network Express relies on innovation to differentiate itself and improve its operational performance. A striking example is the introduction into its fleet of very large capacity container ships, symbolized by the ONE Innovation (a megamax class ship capable of carrying over 24,000 TEU (24,136 exactly). Delivered in 2023 and featuring ONE's iconic magenta hull, this giant of the seas is among the largest container ships in the world. It embodies recent technological advances in ship design: hydrodynamic optimization of the hull, latest-generation less energy-consuming engine, onboard digital management system, etc. Thanks to these new-generation ships, ONE increases transport efficiency (economy of scale, reduction of consumption per transported container) while offering more capacity to support global demand.
In parallel, ONE places sustainable development at the heart of its corporate strategy. As maritime transport is a sector with a high carbon footprint, the carrier is committed to actively contributing to reducing greenhouse gas emissions. ONE has thus adopted an ambitious environmental roadmap, with the declared goal of achieving carbon neutrality by 2050. To achieve this, the company relies on several levers: fleet renewal with "greener" ships (dual-fuel LNG engines, potential use of alternative fuels like biofuel or ammonia in the future), improvement of energy efficiency (eco-energy navigation aid devices, speed optimization, innovation in antifouling paints, high-efficiency propellers and rudders) and progressive compensation of incompressible emissions. ONE also participates in sectoral initiatives in favor of sustainable maritime transport and closely monitors technological progress (e.g., future carbon-neutral fuels, electrification of port equipment, etc.). The increased digitization of operations: already underway with online tools and data analysis - also contributes to this approach by optimizing routes and reducing unnecessary immobilizations. In short, technical innovation and environmental responsibility go hand in hand at ONE, aiming to maintain maritime transport that is both efficient and respectful of the marine environment.
Shipment tracking statuses at ONE
When a shipment is tracked via the ONE tracking tool, several standardized statuses are displayed to indicate the container's progress at each stage. Here is the list of the main tracking statuses used by ONE, with their translation and description in English:
| Status | Description |
|---|---|
| Empty container handed over to the shipper | The empty container is made available to the shipper for loading their goods |
| Entry to container depot (export) | The full container arrives at a depot or container yard in the export zone, before its transfer to the port |
| Loading on train (export) | The container is loaded onto a train (rail transport at departure) to be transported to the loading port |
| Train departure (export) | The train carrying the container leaves its starting point, heading to the export port |
| Train arrival (export) | The train carrying the container arrives at its destination (usually a rail terminal near the loading port) |
| Unloading from train (export) | The container is unloaded from the train upon arrival at the rail sorting center, to be transported to the port |
| Exit from container depot (export) | The container leaves the export depot (by truck or shuttle train) to be transported to the departure port terminal |
| Entry to port terminal (export) | The container enters the loading port terminal (export) and is taken over by the port operator for loading |
| Loading on the ship at the loading port | The container is loaded onto the designated ship at the loading port (maritime departure port) |
| Ship departure from the loading port | The ship leaves the departure port, with the container on board, starting the sea voyage to the destination port (or to a transshipment port) |
| Ship arrival at the destination port | The ship arrives at the final destination port (when there is no intermediate transshipment on another ship) |
| Ship arrival at the transshipment port | The ship arrives at an intermediate transshipment port where the container is to be transferred to another ship (feeder) |
| Unloading from the ship at the transshipment port | The container is unloaded from the main ship at the transshipment port, awaiting to be reloaded onto a corresponding ship to its final destination |
| Loading on a feeder ship (transshipment) | The container is loaded onto a feeder ship (smaller connecting ship) at the transshipment port, to be transported to the final port |
| Feeder ship departure from the transshipment port | The feeder ship leaves the transshipment port, carrying the container to the final destination port |
| Feeder ship arrival at the destination port | The feeder ship arrives at the final destination port of the container (after a journey from the transshipment port) |
| Unloading from the ship at the destination port | The container is unloaded from the ship once it arrives at the final destination port (after a direct voyage or via transshipment) |
| Loading on train (import) | The container is loaded onto a train at the unloading port (import) to be transported to an inland destination (logistics center, inland city, etc.) |
| Exit from arrival terminal (for delivery) | The container exits the arrival port terminal and is handed over to a land carrier for delivery to the final recipient |
| Exit from container depot (for delivery) | The container exits an inland depot (after import land/rail transport) for the final delivery stage to the recipient |
| Empty container returned by the customer | After unloading the cargo, the empty container is returned by the recipient (returned to the depot indicated by ONE, thus closing the shipment cycle) |