One Line Ocean Network Express tracking

What is ONE Ocean Network Express?

ONE Ocean Network Express, commonly abbreviated as ONE, is an international container shipping company born from the merger of container operations from three historic Japanese shipping lines. In 2017, Kawasaki Kisen Kaisha (K Line), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK Line) decided to consolidate their containerized transport divisions to create a new entity capable of competing with global shipping giants. This strategic alliance enabled the pooling of fleets, agency networks, personnel and logistics infrastructure from the three founding companies.

Ocean Network Express Holdings, Ltd. was officially established in July 2017, but commercial operations only began in April 2018. This merger responded to a pressing need for consolidation in a sector facing chronic overcapacity and intense pricing pressure. By combining their strengths, the three Japanese shipping lines achieved critical mass enabling them to achieve significant economies of scale while offering extended geographic coverage to their customers.

• Date of establishment: 2017, with commercial operations launch in April 2018
• Parent companies: NYK holds 38% of capital, while MOL and K Line each own 31%
• Legal headquarters: Tokyo, Japan
• Global operational headquarters: Singapore
• Workforce: Approximately 8,000 employees spread across more than 90 countries
• Fleet capacity: More than 2 million TEU (twenty-foot equivalent units)
• Global ranking: 6th largest container shipping company worldwide

From its launch, ONE positioned itself among the world's largest container shipping companies, quickly rising to sixth place globally in terms of deployed capacity. The company now represents approximately 6% of global containerized shipping capacity. Its distinctive visual identity, with ships bearing a magenta hull recognizable everywhere in world ports, has become emblematic. This vibrant color symbolizes the energy and innovation the company wishes to bring to a traditionally conservative sector.

ONE's organization is based on a regional structure with dedicated headquarters for each major geographic zone. London oversees operations in Europe and Africa, Singapore coordinates Southeast Asia, Hong Kong manages East Asia, São Paulo leads South American activities and Richmond in Virginia directs North American operations. This decentralized presence allows ONE to offer localized service to its customers while maintaining global consistency in quality and service standards.

In which countries does ONE Ocean Network Express deliver?

ONE Ocean Network Express has particularly extensive geographic coverage making it one of the most globally present maritime carriers. The company currently serves over 120 countries spread across all continents, from Asia to Europe through the Americas, Africa, the Middle East and Oceania. This global presence results from the combined legacy of the three founding Japanese shipping lines, which each had complementary networks before their merger.

ONE's maritime network includes more than 170 regular services connecting major global trade routes. These services cover major East-West axes linking Asia to Europe and Asia to North America, as well as North-South routes connecting emerging markets in Latin America and Africa to major production and consumption zones. The company calls at hundreds of ports, from major transshipment hubs like Singapore, Shanghai, Rotterdam or Los Angeles to secondary ports served via feeder vessels.

• Asia-Pacific: China, Japan, South Korea, Taiwan, Hong Kong, Singapore, Malaysia, Thailand, Vietnam, Indonesia, Philippines, India, Bangladesh, Pakistan, Australia, New Zealand
• Europe: Germany, France, United Kingdom, Netherlands, Belgium, Spain, Italy, Portugal, Poland, Greece, Turkey, Scandinavian and Baltic countries
• Americas: United States, Canada, Mexico, Brazil, Argentina, Chile, Colombia, Peru, Ecuador, Panama, Costa Rica
• Middle East and Africa: United Arab Emirates, Saudi Arabia, Egypt, Morocco, Algeria, South Africa, Kenya, Ghana, Nigeria

To extend its coverage and optimize its service offerings, ONE actively participates in maritime alliances that structure the sector. Historically a member of THE Alliance alongside Hapag-Lloyd, Yang Ming and HMM, ONE continued this cooperation in a new form in 2025 with the creation of the Premier Alliance. This new strengthened partnership between ONE, HMM and Yang Ming aims to ensure reliable and flexible services on major East-West routes while adapting to Hapag-Lloyd's departure.

Beyond the Premier Alliance, ONE has developed cooperation agreements with other major shipping lines for specific routes. The company collaborates notably with MSC on Asia-Europe routes and partners with Ocean Alliance members for certain transatlantic services. These partnerships allow ONE to offer increased departure frequency and connectivity without deploying additional vessels on each route, thus optimizing fleet utilization while offering more choices to customers.

ONE's presence in each region is ensured by local teams that understand market-specific characteristics, customs regulations and business practices particular to each country. In Europe and Africa, the London regional headquarters coordinates activities in over 30 countries, including such diverse markets as Algeria, Austria, Benin, Bulgaria, Cyprus, Denmark, Egypt, Finland, Germany, Ghana, Ireland, Italy, Kenya, Morocco, Norway, Sweden and Switzerland.

What are ONE Ocean Network Express delivery services and timeframes?

ONE Ocean Network Express offers a complete range of container shipping services adapted to different needs of shippers and importers. The fundamental service is port-to-port transport, where ONE takes charge of containers from a loading port to a discharge port. This service forms the core business of the shipping line and relies on its fleet of container vessels deployed on major global maritime routes.

Beyond maritime transport strictly speaking, ONE offers integrated door-to-door logistics solutions that combine pre-carriage and final-mile terrestrial transport with the maritime segment. This multimodal approach allows customers to benefit from a complete transport solution, from the factory or warehouse of origin to final destination, by entrusting a single contact with coordination of the entire logistics chain. ONE can thus organize transport by truck, rail or barge from the point of origin to the maritime port, then from the destination port to the customer's final address.

• Port-to-port transport: Basic maritime service between loading and discharge port
• Door-to-door transport: Complete solution including terrestrial pre-carriage, maritime transport and final delivery to destination
• Door-to-port transport: Shipper delivers the container to departure port and ONE delivers it to the destination address
• Port-to-door transport: ONE takes charge of the container from the shipment location and delivers it to the arrival port only

Delivery timeframes in containerized maritime transport vary considerably depending on routes and distances traveled. For intra-Asian links, transit times can be as short as a few days. Transpacific crossings between Asia and the U.S. West Coast typically take 12 to 18 days, while connections to the U.S. East Coast via the Panama Canal require 20 to 30 days. Asia-Europe routes via the Suez Canal show transit times of 25 to 35 days depending on origin and destination ports.

ONE also offers specialized services to meet particular needs of certain goods. The company has a large modern refrigerated container fleet, one of the largest in the world with over 14,000 units ordered as early as 2018. These reefer containers allow safe transport of perishable goods under controlled temperature, whether fresh or frozen food products, medicines or pharmaceuticals requiring strict cold chain management.

The transport of dangerous goods is another area of ONE's expertise. The company is authorized to transport products classified according to the IMDG Code (International Maritime Dangerous Goods) established by the International Maritime Organization. This includes explosives, gases, flammable liquids and solids, oxidizing substances and organic peroxides, toxic and infectious substances, radioactive materials, corrosive substances and various other dangerous goods. Strict handling and safety protocols are applied to ensure the safety of these high-risk cargoes.

For oversized or very bulky parcels that do not fit in standard containers, ONE provides special equipment such as open-top containers, collapsible side containers (flat rack) or platforms. These solutions allow shipping of large industrial parts, heavy machinery or any other type of cargo requiring top loading or exceeding standard container dimensions.

What are the rates and maximum dimensions accepted by ONE Ocean Network Express?

Container shipping rates are inherently variable and depend on many interconnected factors. Unlike parcel or courier services intended for consumers, containerized maritime freight is primarily aimed at professionals and operates according to case-by-case quotation logic. Prices are determined based on the route taken, the type of container used, market conditions at the time of booking, the volume shipped and any additional services requested.

ONE offers several container types suited to different goods transported. Standard dry containers are the most common solution for general cargo not requiring particular temperature or atmosphere conditions. Refrigerated containers (reefer) are used for products requiring temperature control, with the capacity to maintain frozen, refrigerated or heated cargo. Special containers such as open top, flat rack or platforms enable transport of oversized cargo.

• 20-foot standard container: Interior dimensions of approximately 5.90 m long, 2.35 m wide and 2.39 m high, with a useful volume of approximately 33 m³
• 40-foot standard container: Interior dimensions of approximately 12.03 m long, 2.35 m wide and 2.39 m high, with a useful volume of approximately 67 m³
• 40-foot High Cube container: Same length and width as standard 40-foot but with an additional 30 cm height, offering a volume of approximately 76 m³
• Refrigerated containers: Available in 20 and 40 feet with integrated refrigeration unit allowing precise temperature control

Regarding weight limitations, maritime industry standards provide maximum capacities that must also account for terrestrial transport restrictions. Most shippers maintain container cargo weight below 16,800 kg for 20-foot containers and 19,000 kg for 40-foot containers, to comply with road transport weight limits in different countries. The maximum gross weight authorized for a container can reach 30,480 kg for a 20-foot and 32,500 kg for a 40-foot, but these limits are rarely reached in practice due to terrestrial constraints.

It is important to note that exact specifications may vary from one container to another within ONE's fleet. Individual containers may have slightly different characteristics from those indicated as standards. To obtain precise dimensions and capacities corresponding to a specific container, ONE recommends contacting the local office which can provide detailed information based on available equipment and planned routing.

To obtain a quote, ONE provides its customers with the ONE Quote online tool accessible via its eCommerce portal. This platform allows instant quotations based on origin, destination, container type and desired dates. Displayed prices incorporate different components of maritime transport costs: base freight, fuel surcharges (BAF), surcharges related to potential port congestion and terminal fees. Additional services such as pre-carriage or final-mile terrestrial transport are subject to separate quotations.

What are ONE Ocean Network Express delivery options?

ONE Ocean Network Express offers different delivery options to adapt to each customer's logistics constraints. Since containerized maritime transport is primarily intended for professionals shipping significant volumes, delivery options differ significantly from those offered by traditional parcel carriers. The emphasis is on flexibility in organizing the logistics chain and integrating different transport modes.

The most basic option is delivery to the destination port, where the container is unloaded from the vessel and made available to the customer or their freight forwarder at the port terminal. The customer is then responsible for container pickup, customs clearance and organizing terrestrial transport to their final destination. This formula suits importers with their own logistics organization or working with trusted freight forwarders who manage all post-discharge operations.

• Delivery to port terminal: Container is made available at the discharge port for pickup by customer or their representative
• Home or warehouse delivery: ONE organizes terrestrial transport from port to recipient's final delivery address
• Inland depot delivery: Container is transported to a depot or logistics center located inland, closer to the final recipient
• Intermodal solutions: Combination of maritime, rail, inland waterway and road transport to optimize overall routing

For customers seeking complete handling, ONE offers door-to-door delivery solutions including organization of final terrestrial transport. The company relies on its Inland & Intermodal Solutions program to coordinate container transport by truck, train or barge from the maritime port to final destination. This logistics integration allows benefiting from a single contact and continuous tracking of the container at each transport stage.

Rail transport is a particularly attractive option for destinations located far from maritime ports. ONE organizes rail-sea connections allowing containers to be transported to inland logistics centers while reducing carbon footprint compared to exclusive road transport. In Europe, North America and China in particular, the rail network offers efficient connections between major maritime ports and inland industrial or consumption zones.

Service digitalization allows ONE customers to manage their delivery preferences and track shipments in real time. Via ONE's eCommerce portal, it is possible to modify delivery instructions, reschedule transport or communicate additional information to the terrestrial carrier. Automatic notifications keep recipients informed of shipment progress and estimated delivery dates.

ONE also coordinates a network of port terminals and container depots worldwide, directly or through its partners. This infrastructure enables efficient management of temporary storage of containers awaiting pickup, facilitates customs procedures and organizes empty container repositioning after discharge. The objective is to ensure smooth equipment rotation while minimizing waiting times for customers.

What if my ONE Ocean Network Express package is lost or damaged?

In container shipping, situations of cargo loss or damage, while relatively rare, can occur and require rigorous claims management. ONE Ocean Network Express has established procedures for handling these situations, with dedicated teams in each region to support customers in their procedures. It is essential to respond quickly and accurately document any damage observed to optimize chances of obtaining compensation.

The first step upon discovering damage is to carefully inspect the container and goods upon receipt. If damage is visible on the container itself or if cargo damage is suspected, it is imperative to make written reservations on the delivery receipt or transport document when taking possession. Absence of written reservations at delivery can compromise possibilities for subsequent recourse, as it is generally interpreted as tacit acceptance of goods in good condition.

• Notification deadline: Apparent damage must be reported immediately upon delivery with precise written reservations on the delivery receipt
• Non-apparent damage: For damage discovered after container opening, a few days is generally allowed to submit a written claim
• Photographic documentation: Take detailed photos of damage, container, seal and cargo packaging
• Evidence preservation: Preserve damaged goods, their packaging and all transport documents until the file is closed

For shipments to North America, ONE has implemented specific cargo claims management procedures. If joint inspection is requested between cargo owner and ONE, the customer must provide the complete address where the cargo is located, company name, a contact with email address and phone number. ONE may appoint an expert to inspect damage, but this inspection is for ONE's internal use. The cargo owner and their insurance company are invited to appoint their own independent expert to defend their interests.

Documents to provide for a complete claims file typically include the ocean Bill of Lading, the commercial invoice attesting to goods value, the damage report, photographs of damage, expert report if inspection was conducted, as well as any other document establishing the nature and extent of damage suffered. The more complete and accurate the file, the faster the claims processing.

Maritime carrier liability is governed by international conventions, notably the Brussels Convention and Hamburg Rules, which define exemption cases and indemnification limits. Standard liability limitations are generally expressed in Special Drawing Rights (SDR) per package or shipping unit, or per kilogram of gross weight of lost or damaged goods. For shipments of significant value, it is recommended to subscribe to supplemental cargo insurance offering broader coverage than carrier's legal liability.

In case of total container loss or cargo disappearance, notification deadlines and procedures may differ depending on circumstances. ONE has customer service teams in each region who can guide customers in their procedures and provide necessary information on applicable procedures. It is recommended to contact the local ONE office promptly once a problem is identified to obtain personalized advice on how to proceed.

Does ONE Ocean Network Express handle international shipments and customs procedures?

Container shipping is by nature an international activity, and ONE Ocean Network Express is fully equipped to handle shipments crossing borders. With services linking over 120 countries, the company manages thousands of international shipments daily involving customs procedures in export and import countries. While ONE is primarily a maritime carrier, the company offers integrated services that facilitate management of documentary and regulatory aspects of international trade.

Customs procedures are a mandatory step for any goods crossing European Union borders or entering a third country. Three fundamental concepts determine goods' customs treatment: tariff classification (product classification in customs nomenclature), goods origin and customs value. These elements allow calculation of applicable customs duties and taxes and verification of compliance with applicable trade regulations.

• Ocean Bill of Lading: Transport document issued by ONE attesting to goods acceptance and serving as proof of ownership
• Commercial invoice: Mandatory document indicating the nature, quantity and value of goods transported
• Packing List: Details of contents of each container or package comprising the shipment
• Certificate of origin: Document attesting to the country of manufacture, sometimes required to benefit from tariff preferences
• Dangerous goods declaration: Mandatory for any shipment containing IMDG-classified products

ONE offers the ONE eBL electronic bill of lading which digitalizes the traditional maritime transport document and facilitates document exchange securely. This innovation accelerates customs procedures by reducing document transmission delays between various parties (shipper, recipient, banks, customs authorities). The electronic bill of lading also provides better traceability and reduces risks of document loss or fraud.

Import customs duties and taxes are generally borne by the goods recipient, unless different contractual agreement between buyer and seller. Incoterms used in the sales contract determine precisely cost and responsibility distribution between parties. In a CIF or CFR sale for example, the seller covers maritime transport but import duties at destination remain the buyer's charge. DDP terms provide instead that the seller assumes all costs through final delivery, including customs duties.

For shipments to or from countries subject to trade restrictions or special authorization regimes, additional documents may be required. Dual-use products, strategic goods, certain agricultural or food products, medicines and medical devices are subject to specific regulations that may require export licenses or health or phytosanitary certificates. ONE can advise its customers on general documentary requirements, but responsibility for obtaining necessary authorizations rests with the shipper or importer.

Customs clearance can cause additional delays in goods transport, particularly when customs authorities decide to physically inspect the container. These inspections, performed randomly or based on risk criteria by administrations, can delay goods availability from a few hours to several days. ONE works in coordination with port and customs authorities to facilitate these operations and minimize their impact on delivery timeframes.

Understanding tracking statuses

When tracking a ONE Ocean Network Express container online via the company's Track & Trace tool, different statuses appear to indicate your shipment's progression at each transport stage. These statuses allow you to know in real time your container's position and the events marking its transport from origin point to final destination. Here are the main statuses and their meaning: