Track your package

Nova Poshta tracking

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How to track my Nova Poshta package?

Ordertracker provides a simple solution to track your Nova Poshta packages. To begin, you'll need a Nova Poshta tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Nova Poshta package in real time.

Where can I find my Nova Poshta tracking number?

Finding your Nova Poshta tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Nova Poshta package moving in the package tracking history?

Dealing with a Nova Poshta package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Nova Poshta or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Nova Poshta customer service or the sender can help resolve shipping delays.

When I track my Nova Poshta package, why does it show as "returned"?

If you're tracking your Nova Poshta package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Nova Poshta package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Nova Poshta to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Nova Poshta may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Nova Poshta might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Nova Poshta package is "returned" in tracking, contact the sender or Nova Poshta customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Nova Poshta policies and circumstances.

Why does the Nova Poshta parcel tracking timeline indicate that my order cannot be found?

When your Nova Poshta parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Nova Poshta system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Nova Poshta yet. Tracking should appear shortly.

Nova Poshta
Company information

About Nova Poshta

Nova Poshta is a leading Ukrainian shipping carrier that provides express delivery and logistics services. With a strong presence in Ukraine, Nova Poshta offers domestic and international shipping solutions to individuals and businesses. The company is known for its extensive network of branches and automated sorting centers, ensuring efficient and reliable delivery. Nova Poshta focuses on customer satisfaction and employs advanced technologies to streamline its operations. With a commitment to innovation and quality service, Nova Poshta has become a trusted shipping partner in Ukraine.


Founded 2001
Country Ukraine
Avg. delivery 7-30d

How to contact Nova Poshta?

If you are experiencing issues with the delivery process managed by Nova Poshta, please do not hesitate to contact their customer support.

Headquarters Nova Poshta, Kyiv, Ukraine [email protected] Phone: +380504500609