Ninja Van tracking
How to track my Ninja Van package?
To track a Ninja Van package, make sure you have the tracking number provided by the sender or the retailer. This unique code gives you access to all the information related to your shipment.
Enter this number in the search field and confirm. The most recent tracking data will be displayed automatically.
A detailed timeline then traces your package's journey: current location, completed transit stages, and estimated delivery date. This information is updated at each new stage, allowing you to follow your shipment's progress in real time.
Where can I find my Ninja Van tracking number?
The Ninja Van tracking number is automatically sent when your package is shipped. As the recipient, you receive it by email, SMS, or directly on the order confirmation page of the retailer's website.
If you cannot find it in your notifications, log in to your customer account on the website where you placed your order. The tracking number can be found in your order history or in the section dedicated to ongoing deliveries.
Once you have this number, enter it in the search field to check your delivery progress and estimated arrival date.
Why isn't my Ninja Van package moving in the package tracking history?
When your Ninja Van package tracking hasn't updated for several days, several factors may explain this delay: customs formalities for international shipments, logistical incidents, or simply a delay in updating the information.
Before taking any action, verify that the delivery address provided during the order is correct. An error or incomplete information can slow down the shipping process. If the delay persists beyond the announced timeframe, contact Ninja Van customer service or the sender with your tracking number on hand. They will be able to precisely locate your package and, if necessary, open an investigation to determine the cause of the delay.
When I track my Ninja Van package, why does it show as "returned"?
A "returned" status means that the package has been sent back to the sender. Several situations can explain this return:
The delivery driver was unable to identify the recipient due to an incorrect, illegible, or incomplete address missing essential information (apartment number, access code, etc.).
After several unsuccessful attempts and in the absence of collection within the allotted time, the package is automatically returned to its origin point.
The recipient did not collect the package from the post office or pickup point within the holding period, usually 15 days.
For international shipments, missing or incomplete documents or an incorrect value declaration can result in customs clearance refusal and the return of the package.
If your package shows this status, contact the sender or Ninja Van customer service to find out the exact reason for the return and agree on a solution: a new shipment or refund according to the seller's terms.
Why does the Ninja Van parcel tracking timeline indicate that my order cannot be found?
If no information appears when tracking your Ninja Van package, several causes are possible:
Make sure that the number entered matches exactly the one provided by the sender. A single character error prevents the package from being identified.
Tracking information is only available once the package has been picked up by Ninja Van. A delay of 24 to 48 hours may occur between the notification being sent and the first status update.
Temporary malfunctions can sometimes affect the online tracking system. In this case, try again later or contact Ninja Van customer service for assistance.
About Ninja Van
Ninja Van is a technology-enabled express delivery company headquartered in Singapore. It operates in various countries across Southeast Asia, including Singapore, Malaysia, Indonesia, Philippines, Thailand, and Vietnam. Ninja Van offers a reliable and efficient last-mile delivery service, catering to both businesses and individual customers. With a focus on leveraging technology and data analytics, Ninja Van aims to provide seamless and transparent delivery experiences. The company has gained popularity for its innovative solutions and commitment to customer satisfaction.
How to contact Ninja Van?
If you are experiencing issues with the delivery process managed by Ninja Van, please do not hesitate to contact their customer support.
Last mile delivery in Southeast Asia since 2014
Ninja Van is a Southeast Asian carrier specializing in last mile delivery and e-commerce flow orchestration. The company was founded in Singapore in 2014 and now operates in six key markets in the region. Its value proposition combines a dense network of sorting centers and stations, software solutions for merchants, and detailed tracking for recipients.
At the heart of its model are route planning, sorting center consolidation, and digital tools for real-time visibility. Ninja Van structures its operations around a hub-and-spoke model and uses route optimization algorithms to ensure service quality.
Geographical presence and regional coverage
Ninja Van is present in Singapore, Malaysia, Indonesia, the Philippines, Thailand, and Vietnam. This presence allows it to cover the main e-commerce corridors in the region, from seller collection to recipient delivery, with solutions tailored to both professional and individual actors.
The carrier defines itself as a technology logistics company. This orientation is reflected in shipment management interfaces, APIs, and tracking structured by readable statuses throughout the parcel's journey. These axes are at the core of Ninja Van's identity as described in the provided content, focused on delivery speed, warehouse execution, and cross-border logistics.
Infrastructure and logistics operations
Operations rely on a network of proximity stations, regional sorting centers, and regular line-haul connections. This scheme allows for volume pooling, sorting quality harmonization, and control over local last mile delivery preparation.
The standard cycle includes pickup from the seller or drop-off at a relay point, injection into the origin sorting center, separation by destination, transfer to the distribution hub, then preparation of delivery routes or availability at a collection point. The logic remains the same for returns, with reverse flows to the seller or designated consolidation center.
On certain routes, Ninja Van entrusts part of the journey to transport partners while maintaining visibility through its statuses. This use of logistics partners is reflected in tracking updates to preserve a consistent traceability experience.
Transport and logistics solutions
Ninja Van offers a portfolio of solutions covering last mile delivery for businesses, individuals, and online sellers, as well as upstream and downstream services such as warehousing and order fulfillment, cross-border logistics, consolidation, and freight.
- Business Delivery Service: service dedicated to businesses with pickup, multi-parcel management, and digital proof of delivery.
- Individual Delivery Service: solutions for occasional or recurring shipments by individuals with drop-off at a collection point.
- International Delivery: handling of cross-border flows and last mile delivery in markets covered by the network.
- Freight Forwarding: freight and forwarding solutions for shippers combining different modes or volumes.
- Fulfilment and Warehousing: warehousing, order preparation, and integration services with e-commerce platforms.
- Cold Chain Delivery: temperature-controlled distribution offer in defined areas.
The initial content emphasized four operational units: last mile, warehousing and execution, cross-border logistics, technology, and analytics. These components remain at the center of the operational organization; they align with the service families communicated by Ninja Van.
Shipment tracking system
Each shipment has a unique tracking identifier. Tracking provides clear and sequenced updates throughout the journey: pickup, sorting, routing, distribution, delivery, or return. Dedicated pages allow tracking progress for both domestic shipments and international flows.
For recipients, Ninja Van offers a notification experience that centralizes delivery information and allows, depending on the market, to activate alerts via compatible messaging services. The consultation steps and current status display are explained in the tracking help sections.
Statuses structure visibility: they announce key events (pickup, sorting, delivery) and inform about special cases (on hold, handed to a partner, cross-border transit). All these titles and their meanings are listed in the carrier's help centers.
Structure of tracking numbers
The tracking identifier is an alphanumeric code provided by the seller or generated when creating the shipment. Its structure may vary depending on the country of origin, service category, or integration used, but it is presented in a readable and usable way by official tracking tools.
Third-party integrators describe formats where the identifier combines letters and numbers, sometimes with a country code or brand at the center of the label. This variety reflects the sources of issuance and integration environments.
Network of drop-off and pickup points
Ninja Points are proximity contact points where a parcel can be dropped off, an order picked up, or a return made. Their purpose is to densify the network, extend service hours, and provide a practical alternative when home delivery is not desired.
Depending on the market, these points handle eligible returns, sometimes with size or brand restrictions. The goal is to simplify the customer journey and relieve distribution during peak periods.
Using a collection point may also be offered when the status indicates availability at the counter; the recipient then has a deadline to pick up the parcel before it is returned to the seller.
Steps of the operational process
Pickup: the shipment is collected by a driver during an organized route or dropped off at a Ninja Point. The first step is to validate the integrity of the parcel, affix the label, and inject it into the origin routing line.
Sorting and consolidation: the parcel is sorted in a sorting center to group flows by distribution area. Systems then direct the shipment to the corresponding line, ensuring route consistency and departure frequency.
Line-haul and destination sorting center: the shipment reaches the destination sorting center, where it is again separated to prepare local routes. Partners may intervene on certain segments, visible through a dedicated status.
Distribution: a driver prepares their route and loads parcels corresponding to their area. Tracking changes to distribution status, then to delivery completed when the handover is documented.
Returns: in case of delivery failure, the shipment is rescheduled for a new presentation or directed to a collection point. After several unsuccessful attempts or on instruction, it may be returned to the sender, with an explicit return status.
Management of cross-border flows
Ninja Van manages cross-border flows with a clear articulation of tracking milestones. The steps cover handover to the origin operator, international transit, customs interactions, and last mile handling in the destination market.
Statuses notably signal cross-border transit, holding at a customs facility when additional checks are required, and successful clearance before transfer to the distribution network.
For some countries, Ninja Van organizes export return solutions via drop-off points and collection routes, with consolidation before re-shipment to the address indicated by the merchant.
Management of exceptions and disputes
Tracking anticipates cases of delivery on hold, rescheduling, or transfer to a partner. This information guides actions to be taken: address confirmation, choice of a pickup point, rescheduling a presentation, or contacting the seller when the shipment has not yet been handed over to Ninja Van.
The mention returned to sender applies notably after unsuccessful delivery attempts, address issues, content non-compliance, or zone restrictions. The company documents situations that may lead to cancellation or return.
Voluntary returns by the recipient are made, when the service allows, at a Ninja Point or via a scheduled collection. Tracking then reflects the receipt of the return and its reintegration into the processing flow.
Digital interfaces and user experience
Ninja Van provides tracking interfaces detailing the last known location, current status, and previous steps. For professional clients, a dashboard allows search by identifier, name, or contact and centralizes proof of delivery information.
The recipient can, depending on the country, subscribe to notifications via supported messaging services to receive passage reminders and communicate with an agent. This approach helps reduce presentation failures and smooth re-scheduling.
The clarity of status titles is a pillar of the experience. Ninja Van publishes a comprehensive list of labels and their meanings, which form the basis of the reference table presented below.
Tips for successful shipping
- Prepare a solid and closed parcel, bearing a readable label and a unique shipment number.
- Verify the accuracy of the address and recipient contact to facilitate distribution.
- Use a Ninja Point when it is more convenient than home delivery or to make an eligible return.
- Track the shipment via the identifier provided by the seller and consult statuses to know the expected action.
Service commitments and positioning
Ninja Van's offer aims for fast distribution in dense urban areas, expanded coverage through collection points, and the ability to handle volatile e-commerce volumes. The carrier highlights an integrated value chain, from fulfillment to last mile operations, to limit visibility breaks.
The readability of statuses, the possibility of rescheduling, and the existence of a network of drop-off points contribute to a more flexible recipient journey, including for cross-border flows subject to customs controls.
List of tracking statuses
The titles below reflect the statuses published by Ninja Van, translated into French and formulated simply. They cover all stages of a parcel, from departure to delivery, as well as special cases and cross-border flows.
| Status | Description |
|---|---|
| Pending handover to Ninja Van | The seller is preparing the order and has not yet handed over the parcel to the Ninja Van network |
| Pending pickup | The parcel has been dropped off at a collection point or declared ready and is awaiting pickup by a Ninja Van driver |
| Driver en route for pickup | A driver is heading to the address or agreed point to collect the parcel, especially in the case of a return |
| Pickup completed | The parcel has been picked up by Ninja Van and joined the routing network |
| Pickup failed | The parcel was not collected as planned. Action from the seller may be required |
| Arrived at sorting facility | The parcel has entered a sorting center where it is prepared for the next routing step |
| Out for delivery | The parcel is on the route and a driver is heading to the delivery address |
| Re-delivery scheduled | A delivery rescheduling is planned following a missed attempt |
| Delivery on hold | Delivery is temporarily suspended. Additional information may be required |
| Transferred to a logistics partner | The parcel is moving via an operational partner identified by Ninja Van for part of the journey |
| Arrived at collection point | The parcel is available at a Ninja Point or designated location for pickup by the recipient |
| Returned to sender | The parcel is returning to the seller after delivery failure or as instructed |
| Delivery completed | The parcel has been successfully delivered to the recipient and proof of delivery is recorded |
| Order canceled | The order has been canceled and the parcel will not be delivered |
| Held by customs | The parcel is under control at a customs facility. A verification step is in progress |
| Customs clearance successful | The parcel has successfully passed customs checks and can be handed over to the distribution network |
| Cross-border transit | The parcel is in international transit to the destination country before last mile handling |