Track your package

Ninja Van tracking

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How to track my Ninja Van package?

Ordertracker provides a simple solution to track your Ninja Van packages. To begin, you'll need a Ninja Van tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Ninja Van package in real time.

Where can I find my Ninja Van tracking number?

Finding your Ninja Van tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Ninja Van package moving in the package tracking history?

Dealing with a Ninja Van package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Ninja Van or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Ninja Van customer service or the sender can help resolve shipping delays.

When I track my Ninja Van package, why does it show as "returned"?

If you're tracking your Ninja Van package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Ninja Van package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Ninja Van to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Ninja Van may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Ninja Van might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Ninja Van package is "returned" in tracking, contact the sender or Ninja Van customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Ninja Van policies and circumstances.

Why does the Ninja Van parcel tracking timeline indicate that my order cannot be found?

When your Ninja Van parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Ninja Van system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Ninja Van yet. Tracking should appear shortly.

Ninja Van
Company information

About Ninja Van

Ninja Van is a technology-enabled express delivery company headquartered in Singapore. It operates in various countries across Southeast Asia, including Singapore, Malaysia, Indonesia, Philippines, Thailand, and Vietnam. Ninja Van offers a reliable and efficient last-mile delivery service, catering to both businesses and individual customers. With a focus on leveraging technology and data analytics, Ninja Van aims to provide seamless and transparent delivery experiences. The company has gained popularity for its innovative solutions and commitment to customer satisfaction.


Founded 2014
Country Singapore
Avg. delivery 7-90d

How to contact Ninja Van?

If you are experiencing issues with the delivery process managed by Ninja Van, please do not hesitate to contact their customer support.

Headquarters Ninja Van, Singapore, Singapore [email protected] Phone: +6566028271

How long does it take for Ninja Van to deliver a shipment?

Ninja Van strives to provide efficient and timely delivery services to its customers. The exact delivery timeframe may vary depending on several factors such as the recipient's location, the size and weight of the shipment, peak seasons, and prevailing external circumstances such as weather conditions and customs clearance delays. Generally, Ninja Van aims to deliver shipments within 1 to 3 business days within the same city or nearby areas. For intercity deliveries, it may take around 3 to 5 business days.

Ninja Van offers a range of delivery options to cater to the diverse needs of its customers. These include:

  • Standard Delivery: This is the default delivery option provided by Ninja Van. It guarantees safe and reliable delivery within the specified timeframe.
  • Express Delivery: For those who require urgent and time-sensitive deliveries, Ninja Van offers an express delivery service. With express delivery, shipments are prioritized and expedited to ensure faster delivery times.
  • Same-Day Delivery: Ninja Van understands the need for immediate delivery in certain situations, such as for perishable goods or emergency situations. Hence, they provide a same-day delivery option, allowing customers to receive their shipments on the same day they are dispatched.
  • International Delivery: Ninja Van also facilitates international shipments, connecting businesses and individuals across borders. The delivery timeframes for international shipments may vary depending on the destination and local customs regulations.

The cost of delivery with Ninja Van depends on various factors, including the dimensions and weight of the package, the origin and destination locations, and the chosen delivery service. Ninja Van aims to provide competitive and affordable pricing, ensuring that customers receive value for their money.

Ninja Van adopts a transparent pricing model, where customers can obtain an accurate cost estimate using their online platform or by contacting their customer service. It is important to note that additional charges may apply for special services like express or same-day deliveries.

For businesses and regular shippers, Ninja Van also offers customized pricing plans and partnerships, allowing them to optimize their delivery costs based on their specific requirements.

It is always recommended to check with Ninja Van directly or refer to their website for the most up-to-date and accurate information about delivery timeframes and costs, as they may be subject to change depending on various external factors.

What does a Ninja Van tracking number looks like?

Ninja Van tracking numbers are unique identification codes assigned to each shipment for efficient tracking and monitoring. These tracking numbers are composed of a combination of letters and numbers, typically consisting of 13 characters. The format of a Ninja Van tracking number may vary depending on the region or country of origin. However, it generally follows a consistent pattern across different locations.

The tracking number format often starts with two alphabetic letters, followed by nine numeric digits, and ends with two more alphabetic letters. This alphanumeric sequence ensures that each tracking number is distinct and easily identifiable within the Ninja Van system.

For instance, a typical Ninja Van tracking number looks like "NV123456789SG," where "NV" represents the initial alphabetic letters, "123456789" denotes the unique numeric portion, and "SG" stands for the country code indicating Singapore.

It is essential to note that variations in the tracking number format could occur due to different couriers, local postal services, or logistical partnerships that Ninja Van may have within specific regions. Thus, it is recommended to refer to the specific tracking number format associated with your shipment or check the Ninja Van website or mobile app for accurate tracking information.

More information about Ninja Van

Ninja Van is a Southeast Asian technology-enabled logistics company that specializes in fast and reliable last-mile delivery services. The company was founded in Singapore in 2014 by Cheng Chee Wai, Lai Chang Wen, and Shaun Chong. The three entrepreneurs identified a need for an efficient and customer-centric delivery service in the region, which led to the inception of Ninja Van.

Ninja Van has established several operating units to cater to the diverse needs of its customers. These units contribute to the seamless functioning of the company's logistics operations. Some of the key operating units of Ninja Van include:

  • Last-Mile Delivery: This unit is responsible for delivering packages and parcels to the end customers efficiently, reliably, and in a timely manner. It focuses on the final leg of the delivery process and ensures that customers receive their packages with utmost satisfaction.
  • Warehousing and Fulfillment: Ninja Van operates warehousing and fulfillment centers strategically located across its operating countries. These centers play a crucial role in storing and managing inventory, as well as facilitating the efficient processing and dispatching of orders.
  • Cross-Border Logistics: With a strong network of logistics partners and infrastructure, Ninja Van offers cross-border delivery solutions to ensure seamless international shipping for businesses and individuals. This unit manages the complexities involved in customs, documentation, and coordination across different countries.
  • Technology and Analytics: Ninja Van heavily relies on technology and data analytics to optimize its operations. This unit focuses on developing innovative solutions, tracking and analyzing key metrics, and constantly improving the efficiency and effectiveness of the company's logistics processes.

Ninja Van has expanded its operations to various countries in Southeast Asia. As of the current date, Ninja Van operates in the following countries:

  • Singapore
  • Malaysia
  • Indonesia
  • Philippines
  • Thailand
  • Vietnam

Ninja Van's extensive presence in these countries allows it to cater to a wide range of customers and serve as a prominent logistics provider in the Southeast Asian region. It continues to expand its reach and establish a strong foothold in the e-commerce and delivery markets across these countries.