Track your package

New Zealand Post NZ tracking

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How to track my New Zealand Post NZ package?

Ordertracker provides a simple solution to track your New Zealand Post NZ packages. To begin, you'll need a New Zealand Post NZ tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your New Zealand Post NZ package in real time.

Where can I find my New Zealand Post NZ tracking number?

Finding your New Zealand Post NZ tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my New Zealand Post NZ package moving in the package tracking history?

Dealing with a New Zealand Post NZ package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact New Zealand Post NZ or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, New Zealand Post NZ customer service or the sender can help resolve shipping delays.

When I track my New Zealand Post NZ package, why does it show as "returned"?

If you're tracking your New Zealand Post NZ package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a New Zealand Post NZ package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead New Zealand Post NZ to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, New Zealand Post NZ may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, New Zealand Post NZ might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your New Zealand Post NZ package is "returned" in tracking, contact the sender or New Zealand Post NZ customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on New Zealand Post NZ policies and circumstances.

Why does the New Zealand Post NZ parcel tracking timeline indicate that my order cannot be found?

When your New Zealand Post NZ parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in New Zealand Post NZ system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by New Zealand Post NZ yet. Tracking should appear shortly.

New Zealand Post NZ
Company information

About New Zealand Post NZ

New Zealand Post NZ is the official postal service provider of New Zealand. It offers a wide range of postal, courier, and logistics services to both domestic and international customers. With a rich history dating back to 1840, New Zealand Post has played a vital role in connecting communities and facilitating trade across the country. The company is committed to providing reliable and efficient delivery services, along with innovative solutions to meet the evolving needs of its customers.


Founded 1840
Country New Zealand
Avg. delivery 1-20d

How to contact New Zealand Post NZ?

If you are experiencing issues with the delivery process managed by New Zealand Post NZ, please do not hesitate to contact their customer support.

Headquarters New Zealand Post NZ, Wellington, New Zealand [email protected] Phone: +0800501501

How long does it take for New Zealand Post NZ to deliver a shipment?

New Zealand Post NZ is a reliable and efficient shipping carrier that offers various delivery options tailored to meet the diverse needs of customers. The delivery time for shipments varies depending on several factors such as the destination, shipping method chosen, and any potential delays due to customs or unforeseen circumstances.

For domestic deliveries within New Zealand, New Zealand Post NZ provides several services, including overnight delivery, same-day delivery, and standard delivery. Overnight delivery ensures that parcels are delivered the next working day within major towns and cities. Same-day delivery is available for selected areas and guarantees delivery on the same day, provided the parcel is dispatched before the designated cut-off time.

Standard delivery is usually the most cost-effective option, with delivery times ranging from a few days to a week within New Zealand. It is important to note that remote or rural areas might require additional transit time for deliveries. Customers can track their shipments and stay updated on the estimated delivery times through the online tracking system provided by New Zealand Post NZ.

For international shipments, New Zealand Post NZ offers a range of delivery services that cater to different budget and time requirements. These include International Air, International Courier, International Express Courier, and International Economy Courier.

International Air is the most economical option but offers no tracking or insurance. It typically takes around 3-10 working days for delivery, depending on the destination. International Courier provides faster delivery times of 2-6 working days and includes tracking and limited compensation for loss or damage.

International Express Courier is the premium option for urgent shipments, ensuring delivery within 1-5 working days. It offers full tracking, signature on delivery, and comprehensive compensation for loss or damage. International Economy Courier provides cost-effective delivery, taking approximately 2-6 working days, with tracking and limited compensation.

The cost of shipping with New Zealand Post NZ varies based on several factors, including the size, weight, destination, and chosen delivery service. Domestic postage rates are determined by factors such as the size and weight of the item, while international shipping costs are influenced by the destination country and the chosen service level. Pricing information can be obtained directly from the official New Zealand Post NZ website or by contacting their customer support.

It is essential to consider that the above information is subject to change, and it is advisable to visit the official New Zealand Post NZ website or consult their customer service for the most accurate and up-to-date information regarding delivery times and costs.

What does a New Zealand Post NZ tracking number looks like?

A New Zealand Post NZ tracking number consists of a combination of numbers and letters. It typically starts with two letters followed by nine digits, and ends with two letters. The format of the tracking number may vary depending on the type of service used. For domestic shipments, the tracking number usually starts with "AA" or "CA" followed by nine digits and ends with "NZ". For international shipments, the tracking number may begin with "EE" followed by nine digits and ends with "NZ". These tracking numbers are unique identifiers assigned to each package or item that is being shipped through New Zealand Post NZ. With this tracking number, customers can easily track the progress and location of their shipments through the New Zealand Post website or other tracking platforms. It provides real-time updates on the delivery status, including information about when the item was dispatched, arrived at various sorting facilities, and its final destination.

More information about New Zealand Post NZ

New Zealand Post NZ has a rich and fascinating history that dates back over 180 years. It was originally established as a government department in 1840, making it one of the oldest government entities in New Zealand. The organization's primary goal at the time was to provide reliable postal services to the growing colony.

Over the years, New Zealand Post NZ has transformed and evolved to meet the changing needs of the country. In the early days, postal services relied heavily on horse-drawn mail coaches and ships to deliver mail across the rugged terrain of New Zealand. As technology progressed, the introduction of railways and later motor vehicles streamlined the logistics of mail delivery.

In addition to traditional postal services, New Zealand Post NZ expanded its operations to offer a wide range of other services. This includes courier services, financial services, and retail services. The organization started offering banking services in 1987 through its subsidiary, Kiwibank, which has become a popular national retail bank.

New Zealand Post NZ has also embraced digital transformation and adapted to the changing communication landscape. As technology advanced, more people turned to electronic means of communication, leading to a decrease in the volume of traditional postal mail. In response, New Zealand Post NZ has focused on modernizing its services, diversifying its offerings, and becoming a leader in the e-commerce and logistics sectors.

Today, New Zealand Post NZ continues to play a vital role in connecting communities and businesses across the country. It remains committed to providing reliable, efficient, and innovative postal and logistics solutions.

New Zealand Post NZ operates through various units, each specializing in different aspects of postal, courier, and logistics services. These operating units work cohesively to provide a comprehensive range of services to individuals and businesses. Some of the key operating units of New Zealand Post NZ include:

  • New Zealand Post: This is the core operating unit responsible for traditional postal services, including mail collection, sorting, and delivery.
  • CourierPost: This unit specializes in time-sensitive and business-to-business courier services. It ensures the safe and efficient transportation of packages and documents across the country.
  • Kiwibank: Kiwibank is New Zealand Post NZ's subsidiary and operates as a retail bank. It provides a full range of banking services, including personal and business banking, loans, mortgages, and insurance products.
  • Pace: Pace is the logistics arm of New Zealand Post NZ, focusing on domestic and international freight solutions for businesses of all sizes. It offers efficient supply chain management, warehousing, and distribution services.

New Zealand Post NZ primarily operates within New Zealand, catering to the postal and logistical needs of individuals and businesses across the country. It has an extensive network of post offices, mail centers, and distribution centers strategically located throughout New Zealand's cities and towns.

In addition to its domestic operations, New Zealand Post NZ also offers international postal and courier services, connecting New Zealand with countries worldwide. Through strategic partnerships and collaborations with international postal operators, New Zealand Post NZ ensures efficient delivery of mail and packages to and from destinations across the globe.

Common shipment tracking statuses

Status Description
The parcel has been delivered to the local courier driver at the courier depot. If you have any questions, please contact us. Your parcel is with the local courier driver at the depot.
The parcel has been delivered to the courier depot. Your parcel is at the courier depot.
Our courier is currently in possession of the item, and is preparing it for delivery. It will be with you shortly. Courier has your parcel and it's being prepared for delivery.
The item is currently with the courier at the courier depot for delivery. Courier has your item at the depot and is preparing for delivery.
We are currently processing your parcel. Your parcel is being processed.
The parcel is being processed at the depot. Your parcel is being processed at the depot.
The item is in transit to a local delivery depot. Your item is on its way to a local delivery depot.
The item is in transit to the local depot from the international mail centre. Your item is moving from the international mail centre to the local depot.
The parcel has completed its international flight and will soon be processed for entry into its destination country. Your parcel has finished its international journey and is awaiting processing for entry into the destination country.
We have received the shipping information. The shipping information for your parcel has been received.
The parcel has finished its international flight stage. Please continue tracking the parcel for the next stage. Your parcel's international flight is completed. Continue to track for the next update.
The parcel is being transported by airline to its destination country. Your parcel is on its way to the destination country by airplane.
The parcel is with the airline, pending flight departure from the country of origin. Your parcel is with the airline, ready to depart from the country of origin.
The sender has allocated a tracking number to your parcel. Your parcel has been assigned a tracking number.
A tracking number has been allocated to your parcel. Your parcel has been assigned a tracking number.
The item has been delivered. Your item has been delivered.
The item is with a courier for delivery. Your item is with the courier for delivery.
The item is currently in transit to a delivery depot. Your item is on its way to the delivery depot.
The item has been sorted at a parcel depot and is awaiting transport. Your item has been sorted at the depot and is waiting to be transported.
The item has arrived at the sorting depot. Your item has reached the sorting depot.
The item has been cleared for import into its destination country. Your item has been approved for import in the destination country.
The flight has arrived. The flight with your item has landed.
The shipping information has been approved. The shipping details of your item have been confirmed.
The item has been processed and cleared for transit to its destination country. Your item has been checked and approved to be sent to the destination country.
The item has arrived at the outbound mail centre, and is being prepared for overseas transit. Your item is at the outbound mail centre, getting ready for international shipment.
The item has been processed at the outbound depot. Your item has been processed at the outbound depot.
The item has been picked up and is en route to a depot. Your item has been picked up and it's on its way to the depot.
The parcel has been delivered to the local courier driver at the depot. If you have any questions, please contact us. Your parcel is with the local courier driver at the depot.
The parcel has been delivered to the depot. Your parcel is at the depot.
The parcel is with the courier ready for delivery at the depot. Your parcel is at the depot with the courier, it is ready for delivery.
The parcel is being processed at the depot processing centre. Your parcel is being processed at the depot.
The parcel has been collected from the sender's location by the local courier driver. It is now on its way to our depot for processing. Your parcel has been collected from the sender and is on its way to the depot.
The item has been collected from the sender's location and is being transported to the depot. Your item has been collected from the sender and is going to the depot.
The delivery has been completed. Your item has been delivered.
The item has been sorted at a parcel depot. Your item has been sorted at the depot.
The item is currently at the local regional depot. Your item is at the local regional depot right now.
The item has departed our international mail centre and is now on its way to a local regional delivery depot. Your item has left the international mail centre and is going to the local regional depot.
The item is in transit to the local depot. Your item is on its way to the local depot.
A tracking label has been created, but the item is not with us yet. A tracking label for your item has been created, but we don't have the item yet.
The parcel is ready to be sent. Your parcel is ready for shipment.
The item is with the courier for delivery. Your item is with the courier for delivery.
The item has been handed over for delivery. Your item is with the delivery person.
The delivery handover has been completed. The delivery person has your item.
The item is currently being processed for arrival. Your item is being processed for arrival.
The item has been successfully delivered. Your item has been delivered successfully.
The delivery has been completed, however location is not available. Your item has been delivered, but we don't know the location.
The item is with the courier ready for delivery. Please note that the location is not available. Your item is ready for delivery with the courier, but location is unknown.
The parcel has departed internationally. Your parcel has been sent abroad.
The item has arrived at an overseas depot and is being prepared for delivery. Your item is at an overseas depot, preparing for delivery.
The item has been processed at the outbound depot. Your item has been processed at the outbound depot.
The item has been collected by the overseas postal service and is en route to the depot. The overseas postal service has your item and it's going to the depot.
The parcel has been picked up and collected. Your parcel has been picked up.
The parcel has been collected from the sender's location by the local courier driver, and is now on its way to our depot for processing. Your parcel has been picked up from the sender and is going to the depot.
The parcel has been collected from the sender at the post office. The post office has your parcel from the sender.
The item is currently in transit. Your item is in transit.
We have received instruction to leave the parcel. Instructions to leave your parcel have been received.
The parcel is ready to be left. Your parcel is ready to be left as instructed.
The parcel is at the local depot and is waiting for the local courier driver. Your parcel is at the local depot, waiting for the courier.
The parcel is ready to be picked up by the courier at the depot. Your parcel is at the depot and ready to be picked up by the courier.
The order was delivered. Your order has been delivered.
The item is at the local regional depot. Your item is at the local regional depot.
The item will be sorted for transport to a delivery office. Your item is going to be sorted for transport to a delivery office.
The item has arrived at the sorting centre. Your item has reached the sorting centre.
The item has been released for delivery. Your item has been released for delivery.
The item is held for clearance. Your item is waiting for clearance.
The item is currently being held for clearance at the depot. Your item is at the depot, awaiting clearance.