Nacex tracking
How to track my Nacex package?
Ordertracker provides a simple solution to track your Nacex packages. To begin, you'll need a Nacex tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Nacex package in real time.
Where can I find my Nacex tracking number?
Finding your Nacex tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my Nacex package moving in the package tracking history?
Dealing with a Nacex package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact Nacex or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Nacex customer service or the sender can help resolve shipping delays.
When I track my Nacex package, why does it show as "returned"?
If you're tracking your Nacex package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Nacex package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead Nacex to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, Nacex may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Nacex might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your Nacex package is "returned" in tracking, contact the sender or Nacex customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Nacex policies and circumstances.
Why does the Nacex parcel tracking timeline indicate that my order cannot be found?
When your Nacex parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in Nacex system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by Nacex yet. Tracking should appear shortly.
About Nacex
Nacex is a leading express courier and logistics company based in Spain. With a strong presence in the Iberian Peninsula, Nacex offers reliable and efficient delivery services for both domestic and international shipments. The company is known for its commitment to customer satisfaction and innovative solutions. Nacex provides a wide range of services including express delivery, logistics, e-commerce solutions, and specialized services for various industries. With a focus on speed, security, and quality, Nacex has established itself as a trusted shipping partner in the region.
How to contact Nacex?
If you are experiencing issues with the delivery process managed by Nacex, please do not hesitate to contact their customer support.
Express courier in Spain and Portugal with next-day delivery
Nacex offers different delivery options to meet the varied needs of its customers. The delivery time of a shipment depends on the chosen service and destination, and the carrier strives to deliver parcels as quickly and efficiently as possible. In the domestic market (Spain and Portugal), Nacex offers services ensuring very short deadlines: an express delivery is generally made the day after shipment, and in some cases, parcels can be delivered the same day they are picked up depending on the departure and arrival locations. For international shipments, delivery times vary depending on the destination country, distance, and any customs procedures. Nacex makes every effort to speed up transit and ensure timely deliveries despite these external factors.
The company thus offers several types of delivery services to adapt to each situation:
- Express Delivery: fast shipping service on national territory, via an optimized network guaranteeing reliable handling and distribution of parcels. This service is preferred for shipments requiring the greatest speed.
- Same-day Delivery: ultra-fast transport option for urgent shipments, with delivery of the parcel to the recipient on the day of pickup (available in defined areas). This service requires rigorous logistical coordination and is offered as far as possible in major urban areas.
- International Delivery: shipping solutions abroad, covering many countries. The transport time depends on the destination, customs formalities, and other parameters. Nacex relies on trusted partners abroad to ensure the proper delivery of these international shipments.
- Timed Delivery: offer allowing you to choose a specific time slot for delivery. The parcel is thus delivered at an agreed time, offering more convenience to the recipient. This formula is popular with customers wishing to ensure the recipient's availability at a given time.
Thanks to these different formulas, Nacex can handle both ultra-urgent deliveries and international shipments, adapting the deadlines to the requirements of each sender.
Shipping pricing
Determining the exact cost of a shipment with Nacex depends on many factors such as the weight and dimensions of the parcel, the distance to be covered (pickup and delivery locations), the chosen service level, and any additional options. Furthermore, format restrictions apply: a standard parcel must not exceed 40 kg or a total of 200 cm (length + width + height), except by special agreement for an additional fee. It is therefore recommended to consult Nacex directly (or use its online tools) to obtain an accurate quote corresponding to the characteristics of the shipment.
To meet the diverse needs of shippers, Nacex offers a flexible range of pricing solutions. This includes, for example, per-parcel pricing, volume discounts, tailor-made contracts for regular customers, or negotiated rates for companies shipping frequently. This flexibility allows each customer to benefit from competitive prices while enjoying quality service. Nacex is indeed committed to offering competitive rates without compromising on the reliability of services.
Nacex shipment tracking
Each parcel entrusted to Nacex is assigned a unique tracking number, consisting of a combination of letters and numbers of approximately 10 to 13 characters. For example, a tracking code may appear as NA123456789 or NX789456123, where the initial letters identify the carrier (Nacex) and the numbers distinguish the shipment.
Thanks to this number, the sender and recipient can track the delivery progress in real-time. By entering this code on the Nacex website (or via its mobile app), you can access status updates at each stage: parcel pickup, departure from the origin center, arrival at intermediate sorting centers, delivery setup, and estimated arrival date. Additionally, Nacex offers proactive notifications by email or SMS to signal any status change or potential delay in the process. It should be noted that Nacex was a pioneer in this field by introducing an SMS and email alert system in 2005 to inform recipients of their delivery status - an innovation now widespread in the sector. This high level of transparency ensures complete visibility and reassures customers about the smooth progress of the shipment.
History of Nacex
Nacex was founded in 1995 in Barcelona and quickly established itself as one of the pioneers of express messaging in Spain. With a reputation for reliability and efficiency acquired over the years, it has experienced steady growth thanks to its commitment to customer satisfaction.
A decisive step in Nacex's history is its integration into the Logista group in 2002. This merger with the leading distributor of proximity products and services in Europe gave a major boost to the company, strengthening its resources and structure to support its growth. In the space of three decades, the Nacex network has tripled in size, reaching more than 300 franchised agencies and 35 sorting centers in 2024.
In the mid-2000s, Nacex also expanded its geographical footprint. The company established itself in Portugal in 2006 as part of its expansion strategy, then formed partnerships with international transport networks to offer global shipping solutions beyond the Iberian Peninsula. More recently, Nacex has strengthened its presence in Northern Europe by acquiring courier companies in the Benelux, thus offering its customers broader coverage and a truly pan-European service.
Network and specialized services
Today, the company relies on more than 35 regional sorting centers and approximately 300 franchised agencies spread across Spain, Portugal, and Andorra. Its workforce exceeds 4,300 employees, and its fleet includes more than 2,600 vehicles ensuring collections and distributions. This dense territorial network is complemented by a network of more than 4,000 NACEX.shop relay points, offering customers the possibility to pick up or drop off parcels in local shops. This out-of-home delivery formula is experiencing growing success, with 55% more shipments handled via NACEX.shop points in 2024 compared to the previous year. It also helps reduce the carbon footprint of the last mile: the pooling of deliveries via relay points saved nearly 190 tons of CO2 in 2024.
Nacex has also implemented specialized offers to meet the needs of specific sectors. The NACEX Pharma unit, created in 2016, is dedicated to the secure transport of pharmaceutical and health products, with strict compliance with the cold chain and applicable regulations. In 2024, Nacex enriched this offer by launching the Pharma Box, a reusable isothermal packaging allowing medical shipments to be kept at a controlled temperature (between 2°C and 8°C or between 15°C and 25°C) throughout transport. Meanwhile, the NACEX e-commerce entity is dedicated to the needs of online commerce, offering logistics solutions tailored to Internet retailers and their customers. For example, this branch offers flexible deliveries (delivery to a relay point or on Saturday morning) and options such as cash on delivery to facilitate the experience of e-buyers. To support service quality, Nacex also invests in cutting-edge technologies (Big Data, IoT, artificial intelligence, etc.) aimed at optimizing rounds and parcel sorting, and providing customers with real-time access to tracking information.
Service quality and satisfaction
Nacex's customer-centric policy is reflected in excellent satisfaction indicators. In its latest annual survey, the overall satisfaction rate exceeded 99%, a record level for the company. Nacex was also designated "Recommended Brand 2025" in the national express messaging category in Portugal, with a customer satisfaction rate of 90.5% in this market. To increase flexibility for recipients, Nacex launched the "My NACEX Favorite Delivery" service in 2017, which offers the possibility to choose personalized reception methods (rescheduling, change of address or time slot, etc.). These initiatives reflect Nacex's constant commitment to honoring its delivery commitments and providing high-quality service.
Environmental commitment
Nacex integrates sustainable development principles into its logistics operations. The group has adopted eco-design to reduce the use of plastics in its packaging and implemented circularity initiatives such as the "Bag Back" program to encourage recycling. In 2018, Nacex introduced a system allowing its customers to view the carbon footprint of each shipment on its website, and in 2021 an "ECO Mobility" program was launched to help franchisees electrify their vehicles. These efforts were rewarded in 2024 with a "Special Strategy Award" awarded at the International Mobility Awards, recognizing Nacex's innovative strategy in sustainable logistics.
Nacex tracking statuses and their meaning
| Status | Description |
|---|---|
| Shipment accepted | The shipment has been accepted by Nacex and registered in the tracking system. |
| In transit | The parcel is being transported to its distribution center or the next delivery stage. |
| Out for delivery | The parcel has arrived at the destination agency and is being distributed to the recipient. |
| Delivered | The parcel has been handed over to the final recipient and delivery is confirmed. |
| Recipient absent | A delivery attempt was made but no one was available; a notice was left to schedule a new delivery. |
| Available at relay point | The parcel could not be delivered and has been deposited at a relay point or Nacex agency, where the recipient can pick it up. |
| Return to sender | The parcel is being returned to the original sender (for example, after several unsuccessful delivery attempts). |
| Delivery incident | An exceptional problem, such as a damaged parcel or an unforeseen blockage, has disrupted the shipment, which may cause a delivery delay. |