Nacex tracking

What is Nacex?

Nacex is a Spanish express messaging company founded in 1995 in Barcelona. Over nearly three decades of operation, it has established itself as one of the leading express parcel and document delivery providers on the Iberian Peninsula. Specializing in fast and reliable delivery, Nacex has built its reputation on a constant commitment to service quality and customer satisfaction, becoming an essential reference for individuals and businesses alike in Spain, Portugal, and Andorra.

Nacex's history began modestly with 110 franchises and no connection hub in 1995. From its earliest years, the company experienced rapid growth thanks to its efficient franchise model and customer-focused approach. In 1998, just three years after its creation, Nacex obtained ISO 9001 certification, attesting to the quality of its processes and commitment to the industry's most demanding standards. By 2000, after five years of operation, the network already comprised 224 establishments, demonstrating the dynamism of its expansion.

The year 2002 marked a decisive turning point in Nacex's history with its integration into Grupo Logista, the leading distributor of products and services to retail businesses in Southern Europe. This strategic alliance provided Nacex with the financial, logistics, and technological resources necessary to accelerate its development. The Logista group, listed on the stock exchange and present in several European countries, offered Nacex a solid foundation to continue its expansion while maintaining its identity as an express mail specialist.

• Founding date: February 6, 1995, in Barcelona, Spain
• Parent company: Grupo Logista, European leader in proximity distribution
• Headquarters: Cornellà de Llobregat, in the Barcelona metropolitan area, Spain
• Staff: More than 4,300 direct employees
• Fleet: More than 2,600 delivery vehicles
• Network: More than 300 franchised agencies and 35 sorting platforms
• Pickup points: More than 4,000 NACEX.shop points in Spain and Portugal

In 2005, Nacex launched its online collection services, demonstrating its capacity for technological innovation. That same year, the company pioneered the introduction of an SMS and email alert system to inform recipients of their delivery status, a major advancement at the time that prefigured current parcel tracking standards. Geographic expansion continued in 2006 with the establishment in Portugal, consolidating Nacex's presence across the entire Iberian Peninsula.

After nearly three decades of operation, Nacex has established itself as a leader in the express messaging sector. Over the years, the network has tripled in size, growing from 110 initial franchises to over 300 franchised agencies today. This spectacular growth testifies to the solidity of Nacex's business model and its ability to adapt to market changes, particularly the rise of e-commerce, which has profoundly transformed consumer expectations regarding delivery.

Nacex's market positioning is based on several pillars: speed of execution with next-day deliveries, service reliability with a customer satisfaction rate exceeding 99%, and continuous technological innovation. The company now processes over 100,000 parcels per hour between Spain, Portugal, and Andorra, confirming its status as a heavyweight in express logistics on its domestic market.

Which countries does Nacex deliver to?

Over the years, Nacex has developed an extensive geographic coverage, combining a very dense presence on its domestic Iberian market and international shipping capabilities to destinations worldwide. The company's strategy is based on exceptional territorial coverage in Spain and Portugal, supplemented by international partnerships for more distant destinations.

On the Iberian Peninsula, Nacex offers 100% territorial coverage. With more than 310 strategically distributed depots, the company serves all of continental Spain, continental Portugal, and the Principality of Andorra. This network density ensures particularly short delivery times, with next-day deliveries available to nearly all domestic destinations.

• Continental Spain: Full territorial coverage with express delivery from J+1
• Continental Portugal: Complete coverage since the 2006 establishment
• Andorra: Complete service to the Pyrenean principality
• Balearic Islands: Mallorca, Menorca, Ibiza, and Formentera with adapted timeframes of 3 to 4 days
• Canary Islands: Tenerife, Gran Canaria, Lanzarote, Fuerteventura, and other archipelago islands
• Azores and Madeira: Portuguese Atlantic archipelagos
• Gibraltar: British territory at the southern tip of Spain
• Ceuta and Melilla: Spanish enclaves on the North African coast

For shipments to Spanish and Portuguese islands, delivery times are naturally longer than for the peninsula. The Balearics generally benefit from delivery in 3 to 4 business days, with an additional day sometimes necessary for Formentera, the smallest and least accessible island of the archipelago. The Canary Islands, located further from the European continent, are served by specific services adapted to insular logistics constraints.

Beyond its domestic market, Nacex has significantly developed its international shipping capabilities. The company offers services to over 192 countries worldwide, allowing its customers to ship documents and parcels to all corners of the globe. This worldwide coverage is made possible through partnerships with international transport networks and agreements with postal operators in numerous countries.

More recently, Nacex has strengthened its presence in Northern Europe by acquiring messaging companies in the Benelux (Belgium, Netherlands, Luxembourg). This strategic expansion allows the company to offer a truly pan-European service, with direct presence not only on the Iberian Peninsula but also in these particularly dynamic Northern European markets.

Delivery times vary according to destination and chosen service level. For domestic shipments in Spain and Portugal, Nacex generally guarantees delivery within 24 to 48 hours. For international destinations within the European Union, standard delivery times range from 2 to 4 business days. Premium services allow these times to be reduced to 24-72 hours to most European destinations. For intercontinental shipments, delivery times depend on the final destination and any customs formalities.

What are Nacex's delivery services and timeframes?

Nacex offers a complete range of delivery services designed to meet the varied needs of its customer base, from individuals to large enterprises. The company has developed solutions adapted to each urgency level, allowing customers to choose the optimal balance between speed and cost according to their specific constraints.

Nacex's flagship service is national express delivery, which guarantees parcel delivery the next day following pickup across all Spanish and Portuguese territory. This service relies on a particularly optimized logistics network, with 35 regional sorting platforms operating on just-in-time flows to ensure promised timeframes. Parcels collected during the day are routed to the nearest regional platform, then redistributed overnight to destination agencies for morning delivery the following day.

• Next-Day Express Delivery J+1: Standard service for national shipments, with pickup and distribution within 24 hours. This service is available across continental Spain and Portugal, guaranteeing maximum reliability for business shipments.
• Same-day delivery: Ultra-fast transport option for absolute emergency situations. The parcel is collected and delivered to the recipient on the same day. This service, available in major urban areas, requires rigorous logistics coordination and is subject to specific conditions.
• Scheduled delivery: Service allowing the delivery to be scheduled for a specific time window agreed with the recipient. This option is particularly appreciated by professionals with strict organizational constraints or individuals wishing to ensure their presence at delivery time.
• Saturday morning delivery: Extension of the delivery service to weekends, allowing customers to receive their parcels on Saturday for those unavailable during the week. This service responds to e-commerce consumer expectations accustomed to receiving their purchases quickly, including weekends.
• International delivery: Shipping solutions to over 192 countries, with variable timeframes depending on destination. Nacex relies on trusted partners abroad to ensure proper handling of international shipments to the final recipient.

Average delivery times vary depending on the service type and chosen destination. For national express shipments in Spain and Portugal, the standard timeframe is 24 hours. Deliveries to the Balearic Islands are generally completed in 3 to 4 business days, while the Canaries may require slightly longer timeframes. For international shipments to Europe, Nacex announces delivery times of 2 to 4 business days in standard service, reduced to 24-72 hours with premium options.

Nacex has also developed specialized services to meet the needs of specific industry sectors. The NACEX Pharma unit, created in 2016, is entirely dedicated to the secure handling of pharmaceutical and health products. This service guarantees strict maintenance of the cold chain and compliance with applicable health regulations, conditions essential for transporting medications and temperature-sensitive products.

Nacex has enhanced its pharmaceutical offering with the launch of Pharma Box, a reusable isothermal packaging allowing medical shipments to be maintained at controlled temperature throughout transport. Two temperature ranges are available: between 2°C and 8°C for products requiring refrigeration, and between 15°C and 25°C for those requiring controlled ambient temperature. This innovation meets growing sector requirements regarding traceability and shipment safety.

The NACEX e-commerce entity, meanwhile, specifically addresses the needs of online retail operators. This branch offers logistics solutions adapted to the intensive rhythms of e-commerce, with flexible delivery options such as pickup point delivery, Saturday delivery, or cash on delivery. These services allow e-retailers to offer their customers a delivery experience consistent with market standards.

What are Nacex's rates and maximum dimensions accepted?

Nacex's pricing policy is based on a variable pricing model taking several parameters into account to calculate the cost of each shipment. Like most express carriers, Nacex does not publicly display a fixed rate schedule, with prices generally negotiated within commercial contracts with professional shippers or calculated case-by-case for occasional individual shipments.

The calculation of a Nacex shipment price takes several determining factors into account. The actual weight of the parcel is the first factor, but Nacex also applies the volumetric weight principle when it exceeds actual weight. Volumetric weight is calculated based on parcel dimensions (length x width x height divided by a coefficient), allowing fair pricing of lightweight but bulky parcels that occupy significant space in transport vehicles.

• Standard maximum weight: 40 kg per parcel for standard shipments
• Maximum cumulative dimensions: 200 cm (length + width + height)
• Oversized shipments: Parcels exceeding these limits may be accepted subject to additional surcharges and prior Nacex approval

The distance between pickup and delivery locations also influences the rate, as does the chosen service level. An express shipment with next-day delivery will naturally cost more than an economic service with longer timeframes. Deliveries to islands (Balearics, Canaries, Azores, Madeira) are subject to specific pricing reflecting insular logistics constraints.

For regular shippers, Nacex offers advantageous contractual packages. These commercial contracts allow customers to benefit from negotiated rates, volume discounts, or preferential conditions tailored to their shipment profile. Companies shipping frequently can obtain rates significantly lower than public prices, making Nacex competitive against other market players.

For reference purposes, some Nacex partner retailers offer free delivery from 60 euros of purchase for destinations on the Iberian Peninsula, with a delivery cost of approximately 4.70 euros for orders below this threshold. These rates are indicative, but actual prices vary according to each shipper's commercial agreements.

For shipments to the Balearic Islands, rates published by some partners indicate costs ranging from 15 euros for parcels up to 5 kg to higher amounts for heavier weights, with a delivery timeframe of 3 to 4 days. Shipments to the Canaries and other insular territories are subject to specific pricing generally higher than for the peninsula.

Nacex also offers optional add-ons to customize the delivery service. Optional parcel insurance allows coverage of declared merchandise value during transport, with variable rates and ceilings depending on product nature. Value-added services such as scheduled delivery, cash on delivery, or photographic delivery confirmation may incur additional charges.

To obtain a precise quote for a specific shipment, Nacex recommends using simulation tools available on its website or contacting the sales department directly. Local franchisees can also provide personalized estimates based on shipment characteristics and the customer's shipping frequency.

What are Nacex's delivery options?

Nacex has developed a comprehensive range of delivery options to adapt to the varied lifestyles of its recipients. Aware that flexibility has become a determining criterion in choosing a carrier, the company offers alternatives to classic home delivery that allow everyone to receive their parcels according to their personal or professional constraints.

Home delivery remains the most common option for Nacex shipments. The delivery driver arrives at the address indicated by the shipper and hands the parcel over in person to the recipient or someone present at home. In case of absence, a delivery notice is left with instructions to reschedule delivery or collect the parcel at a nearby pickup point.

• Home delivery: Classic option with parcel delivery to the recipient's address, Monday to Friday and Saturday morning for some services
• NACEX.shop pickup point delivery: Network of over 4,000 neighborhood retail outlets in Spain and Portugal where recipients can collect their parcels according to their availability
• Automated locker delivery: Automated lockers accessible 24/7, allowing collection in complete autonomy using a personal code
• Nacex agency delivery: Ability to collect parcels directly from one of the 300 franchised agencies in the network
• Scheduled delivery: Service allowing a specific time window to be agreed for delivery, ideal for professionals

The NACEX.shop network is one of the major strengths of Nacex's delivery flexibility offering. This network of over 4,000 neighborhood pickup points in Spain and Portugal experiences sustained growth every year. These pickup points, located in local retail outlets with extended opening hours (often including weekends), allow recipients to collect their parcels at their convenience, without time constraints related to driver availability.

The success of this delivery method is spectacular: Nacex records continuous growth in shipments handled through NACEX.shop pickup points, with significant volume increases year-over-year. Increasingly, consumers choose pickup point delivery as their first option, and returns using this method are also increasing sharply. These figures testify to consumer enthusiasm for these flexible delivery solutions.

Beyond convenience for recipients, NACEX.shop pickup point deliveries present significant environmental advantages. By consolidating multiple parcels at the same pickup point, this distribution method significantly reduces the number of last-mile trips. This logistics optimization saves hundreds of tons of CO2 annually, contributing to the company's sustainable development objectives.

The "My NACEX Favorite Delivery" service, launched in 2017, offers recipients greater control over their deliveries. This feature allows the definition of personalized delivery preferences: choice of alternative delivery address, selection of preferred time window, authorization for safe place deposit, or systematic redirection to a pickup point. These customization options significantly improve first-attempt delivery rate and reduce unsuccessful attempts.

In case of absence during a home delivery attempt, Nacex offers several alternatives for the recipient to collect their parcel. The recipient can request a new delivery attempt to their home, choose to collect the parcel at a nearby NACEX.shop pickup point, or go directly to the Nacex agency in their area. These options are generally accessible via the Nacex website or by contacting customer service by telephone.

For e-commerce shipments, Nacex also offers the cash on delivery (COD) option. This service allows the recipient to pay for their order at delivery, with the collected amount subsequently paid to the shipper. This option reassures online buyers hesitant to pay before receiving their order and constitutes a conversion lever for e-retailers.

What should I do if my Nacex parcel is lost or damaged?

Despite the quality of Nacex's logistics processes and its customer satisfaction rate exceeding 99%, incidents can sometimes occur during parcel handling. Whether it's a parcel received damaged, a shipment declared delivered but not received, or a parcel in limbo with no status updates, Nacex has established complaint procedures allowing customers to assert their rights and obtain compensation if applicable.

Upon receiving a damaged parcel, the first step is to document the damage before any manipulation of the contents. It is essential to photograph the external packaging from different angles, then the parcel contents once opened, highlighting any damage observed. These items of evidence will be essential for supporting a complaint request.

• Timeline for reporting damaged parcel: In accordance with applicable regulations, reservations must be submitted within 3 days following parcel receipt
• Timeline for reporting lost parcel: A parcel may be considered lost after 30 days without any status update
• Documents to provide: Tracking number, photos of damage, invoice or proof of content value, detailed description of the problem

To file a complaint with Nacex, several channels are available. The most direct way is to contact customer service by telephone at 900 100 000 (toll-free from Spain) or by email at [email protected]. It is also possible to contact the franchised agency in your area directly, with contact details available on the Nacex website.

Nacex offers optional insurance allowing coverage of the declared value of shipped merchandise. This ad valorem insurance provides protection beyond basic legal compensation, which is limited in accordance with Law 15/2009 of November 11 on the contract for carriage of goods. Without optional insurance, maximum compensation is calculated on the basis of one-third of the IPREM (public revenue indicator) per day and per kilogram of gross weight of lost or damaged goods.

Compensation ceilings with Nacex optional insurance vary depending on the nature of shipped merchandise. For general merchandise, coverage may reach up to 3,000 euros per shipment, or even 10,000 euros depending on contract conditions. The premium rate is generally set at 1.60% of the declared value of merchandise, with a minimum premium of 1.50 euros per shipment.

• General merchandise: Coverage up to 3,000 euros, extensible to 10,000 euros per shipment
• Luxury clothing and accessories: Coverage up to 1,500 euros per shipment
• Jewelry and valuable watches: Rate of 1.50% of declared value, minimum premium of 1.50 euros

It is important to note that insurance only covers direct material damage. Indirect losses such as commercial losses related to unrealized sales, exchange rate differences, or loss of original warranty are not compensable. Compensation is generally based on market value or merchandise cost, not sales price. Used merchandise is subject to depreciation corresponding to its condition.

For shipments without optional insurance, the recipient can pursue the shipper (particularly the seller in the case of online purchase) for compensation. In accordance with Article L216-4 of the Consumer Code applicable in the European Union, the seller remains responsible for proper execution of delivery until the parcel is effectively handed over to the buyer. The seller cannot avoid this responsibility by referring the customer to the carrier.

In case of persistent dispute with Nacex or if a complaint response is unsatisfactory, the customer has additional recourse. Consumer mediation may be sought to attempt to resolve the dispute amicably. As a last resort, competent courts may be pursued: proximity court or district court for disputes of 10,000 euros or less, district court for amounts above this threshold.

Does Nacex handle international shipments and customs formalities?

Nacex offers international shipping solutions allowing its customers to send documents and parcels to over 192 countries worldwide. While the company has built its reputation on the domestic Iberian market, it has gradually developed its overseas capabilities to meet customer needs in a context of globalizing commercial exchanges.

For shipments within the European Union, the procedure is relatively simple since no customs formalities are required thanks to the principle of free movement of goods. Parcels circulate freely between member states without border controls, allowing Nacex to guarantee competitive delivery times of 2 to 4 business days to major European destinations.

Shipments to countries outside the European Union require mandatory customs declarations. This requirement also applies to shipments to certain specific territories such as the Canary Islands, Ceuta and Melilla (although Spanish, these territories are excluded from the EU customs territory) as well as to overseas territories of various European countries.

• CN22 form: Simplified declaration for low-value shipments
• CN23 form: Mandatory detailed declaration for merchandise shipments
• Commercial invoice: Document required for business shipments, indicating the nature, value, and origin of goods
• EORI number: Mandatory identifier for companies carrying out import-export operations

The customs declaration constitutes the "passport" for international shipments. It must precisely state the parcel contents, the nature of merchandise, their value, as well as the shipper's and recipient's contact details. An incomplete, inaccurate, or incorrect declaration can result in significant delays in handling, or even seizure of the shipment by the destination country's customs authorities.

For shipments exceeding certain value thresholds, additional documents may be required. Shipments between 380 and 1,000 euros generally require a commercial or pro-forma invoice in addition to the CN23 declaration. Beyond 1,000 euros, additional declarations may be required depending on the destination country's regulations.

Customs duties and import taxes are the responsibility of the recipient unless otherwise agreed with the shipper. These charges, which include customs duties calculated on merchandise value and the destination country's VAT, are generally claimed from the recipient at delivery. Their amount depends on the nature of merchandise, their value, and trade agreements between the countries involved.

For sensitive or regulated merchandise, Nacex can assist its customers in preparing required documents. Certain goods are subject to export or import restrictions or bans depending on countries: food products, medications, chemicals, articles containing lithium batteries, etc. It is recommended to verify applicable regulations before any international shipment to a new destination.

Delivery times for international shipments outside the European Union are naturally longer than for domestic shipments, primarily due to customs clearance formalities. Depending on destinations and chosen service level, timeframes may range from a few days to several weeks. Shipments to countries with which Spain maintains strong commercial relations (Latin America notably) generally benefit from smoother procedures.

Understanding tracking statuses

When you track a Nacex parcel online, different statuses may appear to keep you informed of your delivery progress. Each step of your parcel's journey is recorded in the tracking system, allowing you to know in real time its location and the status of its handling. Here are the main statuses and their meanings: