MRW tracking

What is MRW?

MRW is a Spanish express delivery and logistics company specializing in national and international express delivery services. Founded in 1977 in Barcelona, this company established itself as one of Spain's leading carriers in the Iberian Peninsula, thanks to its innovative franchise model and diverse range of services. The name MRW comes from the evolution of the company's original name, Mensajeros Radio, to which the letter "W" for "Worldwide" was added in 1988 to reflect its international ambitions.

MRW's history truly began in 1979, when Francisco Martín Frías and two associates acquired the company, which was then in financial difficulty, having accumulated nearly forty million pesetas in debt. The new owners decided to revolutionize the urgent delivery sector in Spain by introducing an innovative concept for the time: door-to-door delivery. Until then, customers often had to travel to collection points to pick up their parcels. This customer-focused approach marked a major turning point for the Spanish courier market and allowed MRW to distinguish itself from its competitors.

Over the decades, MRW experienced sustained growth and firmly established itself as a major player in urgent delivery in Spain. The company pioneered the franchise model in 1991 with the launch of the "Plan Naranja," dividing Spanish territory into small geographic zones to establish local franchises. This strategy improved service quality and customer proximity while promoting local entrepreneurship.

• Founding date: 1977, under the name Mensajeros Radio, then acquired and transformed in 1979 by Francisco Martín Frías and his associates
• Headquarters: El Prat de Llobregat, near Barcelona, Spain
• Capital: Company with 100% Spanish capital, owned by several founding families (Corrales, Rillo and Martín families)
• Shipment volume: Approximately 70 million shipments processed annually
• Workforce: Nearly 14,000 employees within the group
• Network: More than 1,370 franchised agencies and 60 logistics platforms distributed across Andorra, Spain, Gibraltar, Portugal and Venezuela
• Revenue: Over one billion euros in annual billing

MRW's market positioning is based on the combination of exceptional territorial coverage in the Iberian Peninsula and a range of services adapted to all needs. Whether for urgent national shipments, economical deliveries or international shipments, the carrier offers flexible solutions meeting the expectations of both individuals and professionals. MRW has also distinguished itself through its social commitment, dedicating more than 1.5% of its gross annual billing to social actions since 1993, earning it over 110 awards and recognition over the years.

The company has modern logistics infrastructure comprising 56 operational platforms, a fleet of over 3,300 vehicles and 8 aircraft dedicated to the most urgent services. This logistics capacity allows MRW to guarantee reliable delivery times and process considerable daily shipment volumes. The carrier is also a pioneer in e-commerce, working with over 15,000 online stores that entrust their shipments to it.

Which countries does MRW deliver to?

MRW ensures particularly extensive geographic coverage, combining direct presence in the Iberian Peninsula with logistics partnerships for international destinations. The carrier operates directly in Spain, mainland Portugal and island Portugal (Madeira and Azores), Andorra and Gibraltar. These four territories form the core of MRW's network, where the company has its own agencies and ensures collection and distribution of parcels itself.

In Spain, MRW serves the entire national territory, from major metropolitan areas like Madrid, Barcelona, Valencia or Seville to the most remote rural areas. Coverage also extends to the Balearic Islands (Majorca, Minorca, Ibiza, Formentera) and the Canary Islands (Tenerife, Gran Canaria, Lanzarote, Fuerteventura, La Palma, La Gomera, El Hierro), with services adapted to island constraints. This complete national presence allows customers to benefit from consistent service regardless of the destination in Spain.

For international shipments, MRW offers worldwide coverage to over 200 destinations around the world. The carrier relies on its own network to directly serve many European countries and partnerships with local carriers for more distant destinations.

• Iberian Peninsula: Complete coverage of Spain (mainland, Balearic Islands, Canary Islands, Ceuta and Melilla) and Portugal (mainland, Madeira and Azores)
• Europe: All European Union countries are served, including Germany, Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Czech Republic, Romania, Slovakia, Slovenia and Sweden
• Rest of Europe: United Kingdom, Switzerland, Norway and other non-EU European countries
• Americas: United States, Canada, Mexico and many Latin American countries
• Asia and Oceania: Major Asian and Australian destinations via the Ecobox25 service
• Other territories: Andorra and Gibraltar receive the same treatment as Spanish national destinations

Delivery times vary depending on the destination and service selected. For shipments within the European Union, delivery times are generally 1 to 2 days for the most urgent services shipped by air, and 4 to 7 days for economical options combining land and air transport. The absence of customs formalities within European space facilitates exchanges and avoids delays related to customs clearance.

For destinations outside the European Union, delivery times can extend from 3 to 15 days depending on the geographic area. Shipments to North America (United States, Canada) generally benefit from 3 to 5 day express service times. More distant destinations like Asia or Oceania may require up to 15 business days, taking into account any customs formalities. MRW notes that these times are estimates and may vary depending on customs inspections in transit and destination countries.

What are MRW's services and delivery times?

MRW offers a complete range of transport services to meet the various needs of its customers, whether for ultra-urgent shipments requiring same-day delivery or economical solutions for less time-sensitive shipments. This segmentation allows shippers to choose the ideal balance between speed and cost for each shipment.

MRW's national services are distinguished by their variety and time flexibility. The carrier offers same-day delivery options for the most critical shipments, as well as services guaranteeing next-day delivery before a specific time. This time precision is a major advantage for professionals with strict reception constraints.

• MRW Inmediato: Premium service with collection and same-day delivery, intended for shipments that cannot wait. This service offers maximum speed for emergency situations
• MRW Urgente Hoy: Collection during the day and same-day delivery before office closing. Ideal for urgent shipments that must be delivered before evening
• MRW Urgente BAG Hoy: Version of the Urgente Hoy service adapted for small shipments and documents, with same-day delivery
• MRW Urgente 8:30: Guaranteed next business day delivery before 8:30 AM, for recipients needing to receive their parcel upon opening
• MRW Urgente 10: Delivery the next business day before 10:00 AM, offering early morning reception
• MRW Urgente 12: Guaranteed next-day delivery before noon, allowing reception before lunch break
• MRW Urgente 14: Delivery the next business day before 2:00 PM, ideal for early afternoon reception
• MRW Urgente 19: Next-day delivery before 7:00 PM, offering a wide delivery window throughout the day
• MRW Urgente BAG 14 and BAG 19: Versions adapted for document and small parcel shipments with next-day delivery before 2:00 PM or 7:00 PM
• MRW Urgente 19 Portugal: Service dedicated to shipments to Portugal with next-day delivery before 7:00 PM

For less urgent shipments, MRW also offers economical solutions providing excellent value for money. These services allow shipping costs to be reduced by accepting slightly longer delivery times.

• MRW 48/72: Standard service with delivery in two to three business days, suitable for shipments without particular urgency
• MRW Económico: Most advantageous option in terms of price, with a distribution delay of a few additional days. This service prioritizes economy over speed

Regarding international services, MRW offers several formulas adapted to different destinations and urgency levels:

• MRW Express: The fastest international service, with air transport and worldwide coverage. Delivery times of 2 to 5 days depending on the destination
• MRW Economy (Ecopaq): Economical option for international combining land and air transport, with delivery times of 4 to 7 days for Europe and up to 15 days for distant destinations
• MRW Ecobox25: Service dedicated to shipments up to 25 kg to Europe, the Americas, Asia and Oceania, offering a good balance between price and delivery time
• MRW Carga Aérea or Terrestre: Solutions for shipments of greater weight and volume requiring specific transport
• MRW Mailing: Service suited to advertising shipments, catalogs and merchandise in volume
• MRW Exclusive: Customized services for specific needs such as deliveries at trade fairs and professional events

MRW also offers Saturday morning delivery for many services. Saturday deliveries occur from 9:00 AM to 12:00 PM for shipments to Portugal (mainland and Madeira) and from 9:00 AM to 1:00 PM for Urgente 10, Urgente 12 and Documentos 14 services. This option allows recipients unavailable during the week to receive their parcels on weekends.

What are MRW's rates and maximum accepted dimensions?

MRW's rates vary according to several criteria: the service selected, the weight and dimensions of the parcel, and the distance between the sender and recipient. For shipments within Spain and Portugal, MRW generally applies a uniform tariff regardless of final destination, which simplifies shipping cost calculation for customers.

To find out the exact rates applicable to a shipment, MRW recommends contacting the company directly or one of its franchised agencies. The usual process for professionals involves rate negotiation based on expected shipment volumes. Individuals can obtain quotes online via the MRW website or by visiting an agency. Intermediary platforms also offer negotiated rates with discounts reaching up to 50% on certain services.

• Per-kilometer pricing: For certain services, MRW applies a rate of 0.49 € per kilometer traveled, with a ceiling of 40 euros for the longest routes
• International shipments: Prices start from approximately 27 euros for the closest destinations and can reach 1,000 euros or more for heavy shipments to distant destinations
• Available discounts: Via intermediaries, it is possible to obtain up to 53% discount on the Urgente 19 service, 25% on the MRW Pet Service, and up to 20% on international Express and Economy services
• Special rates: MRW offers year-round preferential rates for shipping luggage and sports equipment

Regarding maximum dimensions and weight allowed, MRW distinguishes standard shipments from special shipments requiring particular handling.

• Standard maximum weight: 40 kg per parcel for standard shipments
• Standard maximum dimensions: The sum of length, width and height must not exceed 150 cm for a standard shipment
• Special maximum weight: Up to 80 kg per parcel for special shipments, subject to particular conditions
• Special maximum dimensions: Up to 300 cm (sum of three dimensions) for oversized shipments
• Air and sea shipments: For routes including air or sea segments (islands in particular), limits are 40 kg per parcel and 250 cm of cumulative dimensions
• Number of parcels per shipment: Maximum 3 parcels per shipment in online contracting. Beyond that, the ordering procedure must be repeated
• International shipments: MRW does not set an absolute weight limit for international shipments, but recommends dividing shipments into units not exceeding 50 kg to facilitate handling

The calculated weight may take into account volumetric weight in addition to actual weight. Volumetric weight is calculated based on parcel dimensions and allows fair billing for bulky but light shipments. If there is a discrepancy between the weight declared when ordering and the actual weight found at collection, the MRW agency contacts the customer. If the difference is significant, the parcel may be retained until the tariff difference is settled.

Certain goods are strictly prohibited from shipment with MRW. The carrier reserves the right to refuse any shipment whose contents would be contrary to law or public decency:

• Prohibited goods: Cash, firearms, explosives, radioactive materials, drugs and psychotropic substances, dangerous goods, flammable materials
• Regulated products: Any item subject to restrictions under regulations in force for any transport mode
• Objects of exceptional value: Antiques, artworks, limited edition collectible items (for certain destinations)

What are MRW's delivery options?

MRW offers great flexibility in delivery arrangements to accommodate recipient constraints. This flexibility is one of the carrier's major assets, allowing customers to choose the most convenient option according to their personal or professional situation.

Home delivery is the standard option offered by MRW. A delivery person goes directly to the address provided by the sender, whether a private residence or business address. The parcel is handed over in person to the recipient or any person present and authorized to receive it. MRW strives to provide delivery windows as precise as possible, and recipients are generally notified by SMS or email of the delivery person's imminent arrival.

For people often away from home, MRW offers several alternatives to standard delivery:

• Delivery to MRW agency: The recipient can choose to have their parcel delivered directly to the nearest MRW agency to their home or workplace. This option, at no extra cost, allows the parcel to be picked up during agency opening hours, generally 8:00 AM to 2:00 PM and 4:30 PM to 8:00 PM on weekdays
• MRW Point: Network of partner pickup points allowing customers to collect their parcels at nearby businesses. These points often have extended opening hours and provide a convenient alternative for missed deliveries
• Pickup after delivery failure: After two unsuccessful delivery attempts, the parcel is generally placed at the local MRW agency where the recipient has 10 days to collect it

The operation of MRW Points is particularly simple. When ordering, the recipient indicates the address of the chosen pickup point as the delivery address. They can then track the status of their shipment via the website, SMS or email. As soon as the parcel is available at the pickup point, a notification is sent to the recipient. To collect their parcel, they must present an ID (DNI or passport). If another person comes to collect the parcel, they must present a photocopy of the holder's ID accompanied by a signed authorization.

Regarding collection options for senders, MRW also offers several possibilities:

• Home pickup: An MRW courier travels to the sender's address to collect the parcel. This option is particularly appreciated by companies shipping regular volumes
• Agency drop-off: The sender can bring their parcel themselves to the nearest MRW agency. This solution suits occasional shipments or individuals preferring to drop off their packages themselves
• MRW Point drop-off: Option to drop off parcels at certain points in the MRW Point network

MRW also offers rescheduling options in case of first delivery failure. If the recipient is absent when the delivery person arrives, they can generally arrange a new delivery date in coordination with the local agency. This flexibility prevents unnecessary trips and ensures proper parcel receipt.

For specific shipments, MRW has developed customized services meeting the needs of particular sectors:

• MRW Mascotas: Unique pet transport service launched in 1999, with specially equipped vehicles (air conditioning, temperature control) and staff trained in animal welfare
• Medical transport: Management of sensitive shipments such as biological samples, medications or medical equipment, respecting required delivery times and temperature conditions
• Automotive service: Accelerated delivery of critical spare parts to minimize vehicle downtime
• Fashion and textile service: Shipments adapted to collection calendars and promotional events in the fashion sector

What should I do if my MRW parcel is lost or damaged?

If there is a problem with an MRW shipment, whether a lost, damaged or undelivered parcel, the carrier provides a complaint procedure allowing customers to assert their rights and obtain possible compensation.

Before filing a formal complaint, it is recommended to verify the shipment status using the tracking number provided at shipment time. Sometimes delays can occur without the parcel actually being lost, particularly in case of difficulties accessing the delivery address or customs formalities for international shipments. If after verification the parcel is confirmed as lost or if damage has been noted upon receipt, the complaint procedure can be initiated.

• Step 1 - Tracking verification: Check your shipment status on the MRW website with your tracking number to confirm the actual parcel situation
• Step 2 - Customer service contact: Contact MRW by phone at 900 300 400 (toll-free number in Spain) or +34 91 829 66 89 to report the problem and get information on how to proceed
• Step 3 - File complaint: Complete the online complaint form available on the MRW website in the "Quiero hacer una reclamación" section, providing all required information
• Step 4 - Provide supporting documentation: Attach necessary documents: copy of shipment proof or invoice (shipment date, tracking number, addresses), detailed description of the problem, and photographs in case of damage
• Step 5 - Track complaint: MRW undertakes to process the complaint and provide a response within a reasonable timeframe

The deadline for filing a complaint is generally 15 days from the scheduled delivery date for a lost parcel, or as soon as damage is noted for a damaged parcel. It is strongly recommended to report any problem as quickly as possible to facilitate case processing. In case of a parcel received damaged, it is advisable to refuse the parcel if damage is visible before opening, or to make written reservations on the delivery note when receiving.

Regarding compensation, MRW applies the provisions of Spanish law 15/2009 relating to the contract for land transport of goods (LCTM):

• Without supplemental insurance: Legal compensation is approximately 6.43 euros per kilogram transported, corresponding to one third of the public indicator of annuities with multiple effects (IPREM). MRW can compensate up to 300 euros maximum per shipment for special parcels
• With optional insurance: MRW offers the option to purchase optional insurance covering loss, misplacement or damage to the shipment. Compensation is then made on the basis of the invoice value of the item, taking into account depreciation
• Exclusions: Indirect damages are not compensable, including commercial losses for unrealized sales, exchange differences, market losses or moral damages

In case of disagreement with MRW's response or absence of response within a reasonable timeframe, the customer can refer to the Junta Arbitral de Transportes (Transport Arbitration Commission), the Spanish body competent to settle disputes related to goods transport. This avenue allows obtaining an impartial decision on the refund or compensation due.

Does MRW handle international shipments and customs formalities?

MRW offers a complete range of services for international shipments, covering over 200 destinations worldwide. The carrier manages the entire logistics chain, including customs formalities when necessary, to simplify the shipping experience for its customers.

For shipments within the European Union, no customs formalities are required thanks to the single market. Parcels circulate freely between Member States without border controls or taxation, which greatly simplifies procedures and shortens delivery times. Only shipments to non-EU destinations (now including the United Kingdom since Brexit) are subject to customs clearance formalities.

For shipments outside the European Union, several documents are generally required:

• Pro forma invoice: For shipments of samples without commercial value. It must include complete sender and recipient information, as well as description and estimated value of goods
• Commercial invoice: For shipments of a commercial nature. The original and four copies must be provided, written in Spanish and English. Some countries require a commercial invoice even for samples
• DUA (Single Administrative Document): Mandatory for shipments to non-EU countries with a declared value equal to or greater than 150 euros. This export document is billed separately and must be paid at source
• Other specific documents: Depending on the country of destination and nature of goods, additional documents may be required (certificates of origin, import licenses, health certificates, etc.)

The collection proof for an international shipment must necessarily mention complete sender and recipient information (addresses, phone numbers, contact persons), a detailed declaration of contents, number of parcels and shipment weight. The sender is responsible for providing accurate and complete documentation before MRW accepts the shipment.

Regarding customs fees and taxes, it is important to distinguish different responsibilities:

• Customs fees at destination: Customs duties and taxes generated in the destination country are always the recipient's responsibility. They must settle them to pick up their parcel
• DUA fees at export: For shipments requiring a Single Administrative Document, processing fees are billed to the sender
• Sender responsibility: The sender undertakes to indemnify MRW for any penalty, fee or cost resulting from inaccurate or insufficient documentation

Delivery times for international shipments may be extended by customs procedures. MRW notes that transit times provided are estimates based on normal customs clearance conditions. Random inspections or enhanced controls in transit or destination countries may cause additional delays beyond the carrier's control.

Certain types of goods are subject to specific restrictions depending on destination countries. For example:

• Electronic devices: In some countries like Argentina, devices requiring more than 50 Volts must go through a formal customs clearance process conducted by the recipient or their customs agent
• Medications: Must be accompanied by a medical prescription and package insert. Customs clearance must be conducted by the recipient, and an import permit may be required
• Printed documents: Catalogs, books and magazines may require formal customs clearance in some destinations

MRW offers its international services under different formulas (Express, Economy, Ecobox25) allowing the customer to choose the optimal balance between speed and cost according to their shipment urgency and final destination.

Understanding tracking statuses

When you track an MRW parcel online, different statuses may appear to inform you of your shipment's progress. Here are the main statuses and their meaning: