Morocco Post tracking

What is Morocco Post?

Morocco Post, known locally as Barid Al-Maghrib or La Poste du Maroc, is the historic postal operator of the Kingdom of Morocco. This public institution ensures the transport of mail and parcels across the entire national territory for over a century, playing a central role in the country's communications. A member of the Universal Postal Union (UPU), Morocco Post benefits from strong partnerships with many international postal operators, enabling it to ensure reliable links to Africa, Europe, the Middle East, North America and Asia.

The history of the Moroccan postal service dates back to November 22, 1892, when Sultan Moulay Hassan First created the first official mail transport structure in Morocco by Dahir. This creation was part of the Sovereign's efforts to provide the country with modern means of communication, serving as a true link between the South and North of the Kingdom. The initial organization included 13 offices distributed across 13 Moroccan cities, with Rabat as the central hub of the Sherifian postal network.

After Morocco's independence in 1956, postal services were placed under the supervision of the Ministry of Posts, Telegraph and Telephone (PTT), marking a new era of modernization and expansion of the distribution network. In 1984, the National Office of Posts and Telecommunications (ONPT) was created to give new impetus to this strategic sector. It was in 1998, following the separation of postal and telecommunications sectors, that Barid Al-Maghrib was created as a public establishment with legal personality and financial autonomy. In 2010, the company was transformed into a joint-stock company whose capital is entirely held by the Moroccan State.

• Date of creation: November 22, 1892 by Dahir of Sultan Moulay Hassan First, with the creation of the official Moroccan postal structure
• Legal status: Joint-stock company with public capital since 2010, entirely owned by the Moroccan State
• Headquarters: Rabat, capital of the Kingdom of Morocco
• Employees: Approximately 9,000 employees within the Barid Al-Maghrib Group
• Main subsidiaries: Al Barid Bank (banking services), SDTM (transport and logistics), EMS Chronopost International Maroc (express), Barid Media

The Barid Al-Maghrib Group has diversified considerably over the years. Beyond traditional mail delivery, the company now offers complete financial services through its Al Barid Bank subsidiary, including savings accounts, money transfers, bill payments and money orders. The sale of philatelic products, showcasing Morocco's cultural and historical heritage, as well as logistics solutions for e-commerce complement this diverse offering. This diversification strategy allows Morocco Post to maintain its relevance in a context of digital transformation of exchanges.

In which countries does Morocco Post deliver?

Morocco Post ensures particularly extensive geographic coverage, both across the national territory and on an international scale. In Morocco, the carrier serves all regions, from major cities like Casablanca, Rabat, Marrakech and Tangier to the most isolated rural areas. This dense territorial network ensures a local postal service for the entire Moroccan population, including in the mountainous regions of the High Atlas or the desert areas of the South.

The national network of post offices and logistics centers allows Morocco Post to handle letters and parcels across the entire territory. Shipments travel by land truck or train, or by plane for distant destinations. Each parcel follows a precise route from collection to sorting, then transport and finally final delivery by a postman. This network ensures efficient coverage in urban areas as well as rural areas, ensuring that even the most remote locations in the Kingdom benefit from postal service.

• Morocco: Complete coverage of national territory, from major cities to the most isolated rural areas
• Africa: Agreements with other African postal operators strengthen regional connectivity and reduce delivery times for intra-African shipments, particularly to Algeria, Tunisia, Senegal, Côte d'Ivoire and Egypt
• Europe: Strong links with European operators guarantee smooth transit to France, Spain, Italy, Germany, Belgium and other European Union countries
• Middle East: Geographic proximity and cultural ties have fostered partnerships that simplify postal exchanges with the United Arab Emirates, Saudi Arabia, Qatar and other Gulf countries
• North America and Asia: For these distant destinations, Morocco Post relies on reliable partners to ensure proper delivery of shipments to the United States, Canada, China, Japan and all of Asia

Through its membership in the Universal Postal Union and its numerous bilateral partnerships, Morocco Post can deliver mail and parcels to more than 200 countries and territories worldwide. This international connectivity is essential for Moroccan companies focused on exports, but also for the Moroccan diaspora who wish to maintain links with their families back home. Cooperation agreements optimize delivery times and costs to major destinations, while guaranteeing end-to-end tracking of shipments.

What are Morocco Post's services and delivery times?

Morocco Post offers a complete range of shipping services adapted to the different needs of individuals and businesses. Whether for local, national or international shipment, several options are available with varying delivery times and service levels. The company has modernized its offering to meet the growing requirements of e-commerce while maintaining its traditional postal services accessible to the widest audience.

The Amana brand, flagship of the Barid Al-Maghrib Group for parcel delivery, has established itself as the leader in parcel delivery in Morocco. Amana offers express home delivery in D+1 to D+2 for national shipments, with guaranteed deadlines depending on destinations. Deliveries are also available on Saturday and in the evening in major cities across the Kingdom, offering flexibility appreciated by customers. For more urgent needs, the SDTM subsidiary (Moroccan Company for Distribution and Transport of Goods and Messaging) offers express messaging and urgent delivery services.

• Amana National Standard: Reference service for national shipments with reliable delivery in a few business days. Suitable for letters, documents and small parcels. Remote regions or busy periods may extend these deadlines
• Amana National Express: Guaranteed express delivery in D+1 to D+2 depending on destination, with handling of parcels up to 30 kg and fund collection in D+1 for cash-on-delivery shipments
• Amana International: Fast international messaging service launched in April 2010, ensuring delivery of documents and parcels within 3 to 7 days to more than 150 countries
• Amana International Express: Premium option for urgent international shipments with reduced delivery times of 2 to 4 business days to major destinations
• Postecolis: Economic service for shipments to Europe (excluding Italy, Switzerland and Austria), with longer delivery times but advantageous rates
• EMS Chronopost: Premium international express service via the joint subsidiary with Geopost France, offering fast delivery to more than 230 countries with full tracking

For international shipments, delivery times vary considerably depending on the country of destination, customs procedures and the service level chosen. Economic shipments by air can take 10 days or more, while international express services guarantee delivery in 2 to 4 business days with tracking and signature on delivery. It is important to note that these deadlines remain estimates likely to fluctuate depending on weather conditions, busy periods and customs clearance procedures in the destination country.

Morocco Post has also developed services dedicated to e-commerce, supporting Moroccan platforms and merchants in their national and cross-border shipments. These services include real-time parcel tracking, return management and customs clearance assistance, meeting the specific needs of the rapidly expanding e-commerce sector in Morocco.

What are the rates and maximum dimensions accepted by Morocco Post?

Shipping rates offered by Morocco Post depend on several factors: parcel weight, dimensions, final destination and the service level chosen. The company offers a progressive rate schedule that allows customers to choose the option best suited to their needs and budget. Rates are regularly updated and can be consulted on the official website poste.ma or directly in an agency.

For national shipments via Amana, the rate calculation is primarily based on parcel weight and destination zone. The standard service offers accessible rates for shipping documents and small parcels, while the express service applies a surcharge to guarantee reduced delivery times. Additional options such as registered mail, insurance or special handling are added to the base rate according to customer needs.

• Standard maximum weight: Barid Al-Maghrib accepts shipments up to 30 kg via its Amana network for home delivery to individuals, professionals and businesses
• Unlimited weight shipments: For larger needs, the Amana and SDTM subsidiaries offer groupage or single-parcel deliveries without weight limitation
• International express service: International express parcels are limited to 20 kg, while letters and documents can weigh up to 500 grams each
• Rate calculation: The cost is determined based on actual weight or volumetric weight (length x width x height divided by a coefficient), whichever is highest

Registered shipments offer complete traceability and confirmation of delivery, while insurance provides compensation in case of loss or damage. For valuable shipments, Morocco Post recommends taking out additional insurance to cover the contents to the full amount of their actual value. Restrictions concern certain types of goods such as dangerous products, perishable items and objects prohibited by international regulations.

For international shipments, rates vary significantly depending on the destination zone. Europe generally benefits from preferential rates given the large volumes exchanged with Morocco, while distant destinations such as North America or Asia involve higher costs. The official Morocco Post website offers an online rate calculation tool allowing you to get an accurate estimate before shipping.

What are Morocco Post's delivery options?

Morocco Post has significantly developed its delivery options to meet the diverse expectations of its customers. Beyond traditional home delivery, the Moroccan postal operator now offers several alternatives allowing recipients to collect their parcels according to their preferences and availability. This flexibility is particularly appreciated in the context of e-commerce development in Morocco.

Home delivery remains the option preferred by the majority of customers. Morocco Post postmen ensure daily distribution of mail and parcels throughout all urban and rural areas of the country. For Amana parcels, express home delivery is guaranteed in D+1 to D+2 depending on destinations, with expanded delivery time slots including Saturday and evenings in major cities. This extended schedule allows adaptation to the constraints of active recipients.

• Home delivery: Distribution by postman to the indicated address, with possibility of express delivery in D+1 to D+2 for national Amana shipments
• Agency delivery: Customers can choose to collect their parcel directly from one of the Barid Al-Maghrib or Al Barid Bank agencies, with a pickup waiting period
• Pick-up relay points: A network of approximately 240 operational relay points allows customers to collect their shipments outside agency opening hours, at points close to their home or workplace
• Retail point deposit: Customers can deposit their parcels at one of the 1,800 retail points distributed throughout Morocco
• Cash-on-delivery: Service for collection and fund return in D+1 for e-merchants and distance sellers

The Pick Up relay point network, launched in partnership with the EMS Chronopost Maroc subsidiary, represents a major innovation for Morocco Post. These relay points, located in neighborhood businesses, offer extended opening hours allowing customers to collect their parcels in the evening or at weekends. This solution perfectly meets the needs of working people who cannot be present at their home during traditional delivery times.

The My Amana mobile application, developed by Barid Al-Maghrib, offers customers access to several useful features for managing their deliveries. Real-time tracking allows following the parcel's journey at each stage, the price simulator helps estimate the cost of a shipment before going to an agency, and the network mapping facilitates locating the nearest post offices and relay points. This digitalization of services considerably improves the customer experience.

What to do if my Morocco Post parcel is lost or damaged?

In case of a problem with a Morocco Post shipment, whether it is a loss, significant delay or damage, customers have several remedies available to enforce their rights. Barid Al-Maghrib has established a structured complaints procedure allowing efficient handling of disputes and compensation of customers when the carrier's liability is engaged. It is important to act quickly and retain all documentation relating to the shipment.

For registered shipments, Morocco Post pays a flat-rate compensation of 396 dirhams in case of proven loss or spoliation. This compensation applies to registered letters and small packages whose disappearance has been confirmed. To benefit from it, the customer must file a complaint accompanied by a copy of the deposit receipt containing the shipment number, date and shipping agency. Processing times vary depending on the complexity of the case.

• Complaint at an agency: Submit your complaint in writing to an agency employee who will register it and provide you with a ticket number allowing you to track the progress of processing
• Complaint by phone: Call 080 200 32 32, service available Monday to Sunday from 08:00 to 00:00
• Complaint by email: Send your request to [email protected] or complete the online complaint form on the official website
• Complaint by mail: Address your letter to the Customer Relations Division, Agdal - Rabat

To build a solid complaint file, it is recommended to gather all supporting documents: the original deposit receipt, proof of content value (purchase invoice), photos of the packaging and contents in case of damage, as well as any previous correspondence with Morocco Post. The more complete the file, the faster the processing and the more likely a favorable decision for the customer.

In case of an unresolved dispute after the internal complaint procedure, customers can resort to the Moroccan Banking Mediation Center (CMMB) for disputes involving Al Barid Bank, or to postal regulatory bodies for issues relating to mail and parcel services. The CMMB, located at the corner of Hassan II and rue Ahmed Touki in Casablanca (20080), is an independent entity that seeks amicable solutions between customers and banking establishments.

For shipments of significant value, Morocco Post recommends taking out additional insurance at the time of shipment. This insurance allows obtaining compensation equal to the declared value of the contents, well beyond the flat-rate compensation provided for standard registered shipments. Terms and coverage amounts are available in agencies and should be studied according to the nature and value of the items shipped.

Does Morocco Post handle international shipments and customs procedures?

Morocco Post offers a complete range of services for international shipments, supporting its customers through all stages of shipping abroad, including customs procedures. Through its partnerships with postal operators worldwide and its status as a member of the Universal Postal Union, Barid Al-Maghrib ensures reliable delivery of parcels to more than 200 countries and territories.

Customers can send their parcels abroad by depositing them at Amana agencies, Al Barid Bank agencies or EMS Chronopost International Maroc. Three main options are offered depending on urgency and destination: the economic Postecolis service to Europe (excluding Italy, Switzerland and Austria), the fast Amana International service to any destination with delivery times of 3 to 7 days, and the Amana International Express service for urgent shipments worldwide.

• Required customs documents: Each parcel destined for abroad must be accompanied by a customs declaration allowing authorities in the destination country to identify the origin, nature and value of the shipment
• Commercial invoice: Mandatory for shipments of a commercial nature, it details the contents, value and origin of the goods
• EUR-1 or ATR-1 forms: Certificates of origin that may be required depending on destination to benefit from preferential customs rates
• Export restrictions: Certain products are prohibited from export, namely furs, products originating from Israel, items manufactured in Iran, passports and radiographs

EMS Chronopost International Maroc, a joint subsidiary of the Barid Al-Maghrib Group and Geopost France, has obtained the prestigious status of Authorized Economic Operator class A (AEO) for Customs Simplifications, granted by the Administration of Customs and Indirect Taxes (ADII). This certification guarantees customers priority and simplified processing of their shipments when passing through customs, thus reducing delays and blockage risks.

Customs duties and import taxes are generally the responsibility of the recipient in the destination country. Morocco Post works closely with Moroccan customs services to accelerate export procedures, while import procedures are the responsibility of the local postal operator in the destination country. For shipments to the United States, it is important to note that following new US customs rules, all parcels are now subject to payment of duties and taxes, regardless of their value.

To prevent goods from being opened and delayed during customs inspection, Morocco Post recommends attaching all required documents visibly on the outside of the parcel and precisely describing the contents on the customs declaration. A vague or incomplete description can result in thorough inspections and additional delays. The Morocco Chronopost website offers an explanatory video on customs clearance procedures for express shipments and postal parcels.

Understanding tracking statuses

When you track a Morocco Post parcel online, different statuses may appear to inform you of the progress of your shipment. These statuses are updated at each key stage of the parcel's journey, from initial pickup to final delivery. Understanding these statuses allows you to anticipate the expected delivery date and quickly identify any potential delivery problems. Here are the main statuses and their meaning: