Mondial Relay tracking

Parcel delivery via relay points in Europe since 1997

Mondial Relay is a French company specializing in parcel delivery, notably through a network of pickup points (Points Relais®) and automated lockers. A subsidiary of the InPost group since 2021, it is one of the main players in e-commerce logistics in Europe and stands out for its out-of-home delivery model focused on proximity. Founded in 1997, Mondial Relay has experienced rapid development by expanding its network to several European countries while diversifying its services over the years.

History and development of Mondial Relay

The concept of delivery to a relay point emerged in the early 1990s, and Mondial Relay was one of the pioneers in France. The company was founded in 1997 by the 3 Suisses International group, initially to offer an out-of-home parcel distribution solution for distance selling players. During the early years, Mondial Relay developed its national network and forged strategic partnerships. In 2003, an agreement with Kiala allowed the latter to use Mondial Relay's French Points Relais network. This partnership ended in 2011, with Mondial Relay choosing to continue its expansion independently as its service gained popularity among merchants and individuals. In 2010, the company also launched a delivery offer between individuals (under the name C.pour Toi in France), opening its network to occasional shipments from private customers.

During the 2010s, Mondial Relay expanded its capabilities and changed ownership. Until 2013, the company was part of the 3SI group (3 Suisses International) with the German Otto Group, which acquired the entire capital that year. Mondial Relay continued to innovate in its offerings: in 2018, until then specialized in small parcels (less than 30 kg), it ventured into the delivery of bulky parcels (30 to 150 kg) via dedicated pickup points called "drives". The company then experienced strong growth in its activity, driven by the rise of e-commerce. In 2021, Mondial Relay took a new step by joining the Polish group InPost, specialized in automated lockers, which acquired it from the Otto group. This acquisition aims to create the first European network combining Points Relais® and automated lockers on a large scale. More recently, in 2024, Mondial Relay became an official partner of the Tour de France, enhancing its public visibility. In 2025, faced with the rise of lockers and new consumer habits, the company began adjusting its network by reducing the number of Points Relais at some merchants in favor of automated solutions. In the same year, Mondial Relay made a strategic shift by launching for the first time a home delivery service for the general public, complementing its historical out-of-home offer.

Logistics network and geographical presence

Mondial Relay relies on an extensive logistics network to ensure the efficient delivery of parcels. In France, the company has several sorting centers and regional agencies strategically distributed across the territory. For example, in 2022, it had 4 main sorting centers and 26 local agencies in France, allowing it to cover the entire country with fast connections. Parcel distribution is carried out using a dedicated fleet of vehicles and over 1,000 partner carriers, mobilized to transport packages on the last mile to pickup points or homes.

Geographically, Mondial Relay is present in many Western European countries. In addition to France, the company operates directly in Belgium, the Netherlands, Luxembourg, Spain, and Portugal. It also serves other European countries through international services, enabling cross-border shipments to Germany, Italy, Austria, and the United Kingdom, depending on the destinations. Thanks to this international presence, Mondial Relay offers a parcel distribution network with over 22,000 proximity points (Points Relais® and lockers) across Europe. In France, the company claims leadership in out-of-home delivery with approximately 17,000 active pickup points nationwide (including a growing number of automated lockers). This very dense network offers customers an accessible proximity delivery solution, even in rural or urban areas lacking traditional postal services.

Mondial Relay's recent strategy focuses particularly on the expansion of automated lockers to complement its Points Relais network. In 2023, the company surpassed the milestone of 5,000 lockers installed in France, doubling their number in just one year. By 2025, there are approximately 8,000 automated lockers in service, while the Points Relais network is concentrated around about 9,000 active partner stores. In total, nearly 17,000 pickup points (local merchants and machines) cover the French territory. This combined deployment of local businesses and automated lockers strengthens the network's density and offers great time flexibility to recipients, as lockers are accessible 24/7.

Services offered by Mondial Relay

Mondial Relay offers a range of delivery services tailored to the different needs of shippers and recipients. The main offers include:

• Delivery to Point Relais®: this flagship service allows parcels to be delivered to a partner local store. The recipient can then pick up their package at the chosen Point Relais ^® , usually during the store's extended opening hours. This option offers great flexibility, avoids failed home deliveries, and often comes with more advantageous rates than traditional delivery.
• Delivery to Locker (automated locker): Mondial Relay deploys self-service automated lockers accessible at any time. The parcel is placed by the courier in a secure compartment, and the recipient receives a code (via SMS, email, or notification) allowing them to open the locker and retrieve their parcel at their convenience. This modern, contactless, and wait-free delivery mode complements Points Relais by offering 24/7 availability and reducing constraints for the customer.
• Home delivery: in addition to out-of-home delivery, Mondial Relay also offers the option of delivery directly to the recipient's address. This service, called Mondial Relay Domicile, was deployed on a large scale in 2025 to meet the demand for flexibility from part of the clientele. The parcel is handed over in person at home (or possibly left in a secure mailbox). Although more expensive due to the individual "last mile", home delivery provides the convenience of not having to travel to receive the parcel.
• Express delivery: for urgent shipments, Mondial Relay has developed an accelerated delivery offer with reduced lead times. Launched in 2022, the Mondial Relay Express service guarantees, for example, next-day delivery (D+1) nationwide for eligible parcels. This express solution relies on the existing network (sorting centers, Points Relais, lockers) while optimizing the priority processing of urgent parcels to compete with traditional express carriers.
• International shipments: Mondial Relay allows parcel shipments abroad to countries where it has a presence or through logistical agreements. Customers in France can ship to Belgium, Luxembourg, the Netherlands, or Spain with local relay point delivery. It is also possible to send parcels to Germany, Italy, Portugal, or other European countries, with delivery either to a partner pickup point or home, depending on the destinations. Transit times depend on distance and any customs formalities, with Mondial Relay ensuring cross-border tracking until the parcel is effectively handed over to the recipient.
• Bulky parcels: for non-standard size goods, Mondial Relay offers a specific service initiated in 8. Parcels weighing up to 150 kg are then delivered not to a classic relay point but to adapted pickup points called "drives" (often spaces accessible by car where the customer can load bulky items). This rarer service complements the offer for sellers or individuals with bulky shipments, subject to specific terms and lead times.

Parcel tracking

Each parcel shipped with Mondial Relay is associated with a unique tracking number that allows tracing its journey from the starting point to the final destination. This tracking number typically consists of a combination of letters and numbers specific to Mondial Relay. For example, it usually starts with a letter: often D or L (followed by a series of numbers. A typical tracking number might look like D1234567890 or L98765432. With this code, the sender and recipient can access updated information about the shipment at any time.

Tracking is mainly done online. Once the parcel number is in hand, the user can visit the Mondial Relay website and enter this number on the dedicated tracking page. The system then displays the various stages the parcel has gone through) pickup by the carrier, transit via logistics platforms, arrival at the regional destination agency, availability at Point Relais or locker, delivery completed, etc. Each status change is recorded and visible, allowing the recipient to know the current status of their shipment in real-time. Mondial Relay also offers a mobile app with the same tracking features, with the option to activate notifications to be alerted as soon as the parcel is available for pickup or has been delivered. Additionally, email or SMS notifications can be sent at certain stages (for example, when the parcel arrives at the pickup point), to proactively inform the customer without them needing to check the tracking manually.

Technological approach, innovation, and automation

In a constantly evolving logistics sector, Mondial Relay focuses on technological innovation to improve its service. On the digital front, the company has developed online and mobile tools to enhance the user experience. A dedicated mobile app allows customers to track their parcels, manage their shipments, and even simplify pickup at Point Relais (by grouping multiple parcels or pre-registering a digital ID to speed up pickup without a signature). Additionally, Mondial Relay provides its e-commerce partners with interfaces and APIs to easily integrate its delivery services into their merchant sites, automating the creation of shipping labels and order tracking.

On the operational logistics side, Mondial Relay invests in automation and process optimization to handle the rapidly growing parcel volumes (over 200 million parcels processed annually in recent years). Its sorting centers are equipped with mechanized conveyor systems and automatic sorting that quickly and reliably direct parcels to the right destinations. Integration into the InPost group in 2021 allowed it to benefit from technical and organizational synergies to further improve the efficiency of its network. Specifically, delivery routes carried out by Mondial Relay's 1,200-vehicle fleet can now combine multiple tasks: serving Points Relais and lockers, then extending the route to recipients' addresses for home deliveries when necessary. This flow pooling, made possible by better data utilization and planning tools, helps optimize vehicle load rates and routes taken.

The implementation of connected automated lockers also illustrates Mondial Relay's technological orientation on the last mile. These lockers are remotely controlled by secure computer systems: they automatically send pickup codes to customers and allow fine traceability of each parcel deposited or retrieved. The deployment of thousands of lockers relies on IoT (Internet of Things) solutions and a robust software infrastructure to manage the status of each locker in real-time. Mondial Relay is thus among the European leaders in delivery via automated lockers, an innovative segment that meets new consumption modes (contactless deliveries, extended hours, etc.). Through these technological investments, the company aims to improve both the quality of service for the customer and the productivity of its logistics network.

Environmental commitments and social responsibility

Mondial Relay places sustainable development and social responsibility at the heart of its strategy. Aware of the environmental impact of parcel transport, the group has set ambitious goals to reduce its carbon footprint. It has adopted a climate plan aiming for net-zero CO₂ emissions by 2040, a commitment validated by the Science Based Targets initiative (SBTi). Mondial Relay has also signed the FEVAD's voluntary commitments charter for reducing the environmental impact of online commerce and participates in the EVcom program, which promotes good ecological practices among carriers. These commitments demonstrate the company's desire to engage in continuous progress in environmental matters.

Mondial Relay's out-of-home delivery model offers significant ecological advantages compared to individual home delivery. By pooling shipments to a limited number of pickup points, Mondial Relay reduces the number of trips and vehicles needed for parcel distribution. According to a comparative study, delivery to a relay point or locker reduces greenhouse gas emissions on the last mile by about 64% compared to traditional home delivery. The carbon impact can even be reduced by up to 88% when the recipient goes to the pickup point by a soft mode of transport (walking, cycling...) rather than by motor vehicle. With these advantages, Mondial Relay actively encourages its customers to opt for delivery to Points Relais® or lockers. In fact, 81% of its customers believe that delivery to a local point is the most virtuous and sustainable solution, which reinforces the company in its model.

Beyond the delivery model itself, Mondial Relay multiplies concrete initiatives to limit its impact on the planet. For example, the company optimizes the loading of its trucks to maximize the number of parcels transported per trip: it has chosen bulk loading of parcels (rather than on pallets), which allows using fewer trucks for the same volume of parcels: about 30% fewer trucks on the roads thanks to this logistics optimization method. Mondial Relay also invests in expanding its network of lockers and Points Relais®, which avoids many delivery trips by grouping deliveries. Furthermore, the company is involved in recycling and the circular economy through its network: since 2011, a partnership with the eco-organization Screlec allows collecting used batteries in Points Relais® to transport them to appropriate recycling channels. Similarly, some Points Relais offer collection services for other small recyclable waste (for example, aluminum coffee capsules), encouraged by Mondial Relay as part of its environmental actions.

On the societal level, Mondial Relay is committed to its partners and the community. Its model helps support the local economy: indeed, the Points Relais® network relies on local merchants (tobacconists, convenience store managers, etc.) who receive compensation for each parcel handled, providing a welcome additional income for over 9,000 of them. The company maintains a close relationship with these partners and strives to improve their conditions (simplification of procedures, dedicated tools, etc.), although network adjustments may occur to stay in line with demand. Mondial Relay also participates in solidarity and associative projects: for example, it makes its logistics network available to support occasional charitable collections and donates unused equipment to associations to give it a second useful life. Mondial Relay's CSR (Corporate Social Responsibility) strategy is based on three pillars ("Planet, People, Client") reflecting its desire to act for environmental protection, value people (both its employees and partners and customers), and offer a responsible and quality customer service.

Mondial Relay parcel tracking statuses

When tracking a shipment, Mondial Relay displays standardized tracking statuses. Each status informs the user of the stage the parcel is at. Here are the main tracking statuses (translated into English) that can be encountered, along with a clear description of their meaning: