Mondial Relay tracking

What is Mondial Relay?

Mondial Relay is a French delivery company specializing in parcel delivery, recognized as one of the pioneers and leaders of off-premises delivery in Europe. Founded in 1997 by the 3 Suisses International group, the company developed an innovative model based on a network of Pickup Points® with local retailers, allowing recipients to collect their parcels at their convenience rather than waiting for the delivery driver to arrive at their home. This approach, particularly suited to modern lifestyles, has contributed to the growth of e-commerce by offering a practical and economical alternative to traditional home delivery.

Since July 2021, Mondial Relay has been part of the Polish InPost group, a European specialist in automated lockers. This acquisition, completed for €565 million from the German Otto group, aimed to create the first large-scale European network combining Pickup Points® and Lockers. Integration into InPost has enabled Mondial Relay to accelerate its transformation and significantly strengthen its automated locker fleet, while maintaining its identity and expertise in the French market.

The company has established itself as a key player in e-commerce logistics in France. With over 250 million parcels handled annually, Mondial Relay confirms its growth momentum in a highly competitive market. This performance contributes to the InPost group's global volume, which now exceeds one billion parcels handled annually worldwide.

• Founding date: 1997, within the 3 Suisses International group, a pioneer of distance selling in France
• Current parent company: InPost Group, a Polish publicly-listed company and European leader in Lockers
• Headquarters: Paris region, France
• Annual volume: Over 250 million parcels handled each year
• Workforce: Nearly 3,000 employees during peak periods, with over 1,000 staff hired since InPost's acquisition
• Infrastructure: 8 logistics hubs, 49 sorting facilities, and over 1,200 delivery vehicles

Mondial Relay's history is marked by several key milestones that shaped its development. Between 2003 and 2011, a partnership with Kiala allowed it to use the French Pickup Points network. In 2010, the company launched C.pour Toi, an offering dedicated to shipments between individuals. The year 2013 marked the full takeover by the German Otto group, which previously held a minority stake via the 3SI group. In 2018, Mondial Relay diversified its offering by launching a service for bulky parcels up to 150 kg. InPost's acquisition in 2021 opens a new chapter, with a €200 million transformation plan over three years. In 2024, the company became the official partner of the Tour de France, strengthening its public visibility. Finally, 2025 marks the launch of a home delivery service for individuals, completing its historical off-premises offering.

Which countries does Mondial Relay deliver to?

Mondial Relay has an extensive geographic coverage centered on its domestic French market and growing European presence. In mainland France, the carrier ensures complete national coverage through a particularly dense territorial network. This network enables proximity delivery solutions accessible in both major urban areas and rural or suburban zones.

Mondial Relay's French network today combines approximately 9,000 automated lockers (Lockers) and 8,000 Pickup Points® at partner retailers, totaling nearly 17,000 pickup points. This exceptional density ensures that most customers have a collection point near their home or workplace. Lockers, accessible 24/7, offer maximum flexibility for people with busy schedules.

• Mainland France: Complete territorial coverage with nearly 17,000 pickup points combining Lockers and Pickup Points®
• Belgium: Approximately 1,400 pickup points, with Pickup Points® and home delivery
• Spain: Over 3,000 pickup points covering the entire Spanish territory
• Netherlands: Approximately 850 pickup points for coverage of major urban areas
• Portugal: Over 530 pickup points distributed across Portuguese territory
• Luxembourg: Pickup point network for shipments to the Grand Duchy
• Poland: Delivery via the InPost automated locker network
• Italy: Home delivery and pickup points via local partners

At the European level, the InPost group, of which Mondial Relay is part, operates in nine countries and manages over 88,000 pickup points, of which over 54,000 are automated lockers. This European footprint enables Mondial Relay to offer cross-border shipping solutions to most Western European countries. International delivery times vary by destination: approximately 3 business days to Belgium, Luxembourg, and the Netherlands, 5 business days to Spain and the United Kingdom, and 6 business days to Italy, Portugal, and Austria.

The available delivery method also varies by destination country. Pickup Point® delivery is offered to Belgium, Luxembourg, Spain, and Portugal, while home delivery is preferred for Germany, Italy, and Austria where Mondial Relay relies on local partners. This flexibility allows shippers to choose the option best suited to the recipient's habits and each country's logistics constraints.

What are Mondial Relay's delivery services and timeframes?

Mondial Relay offers a diverse range of delivery services designed to meet the varied needs of individuals and e-commerce professionals. The carrier has developed a comprehensive offering over the years that goes far beyond its historical Pickup Points® service, notably with the massive deployment of automated lockers and the recent launch of home delivery.

Mondial Relay's flagship service remains Pickup Points® delivery, which allows the recipient to collect their parcel at a partner local retailer. This option offers several major advantages: extended opening hours matching those of the store (often evenings and Saturdays), no risk of delivery failure due to absence, and generally more favorable rates than home delivery. The parcel is stored for 8 days from when it becomes available, during which time the recipient can collect it upon presentation of a valid ID.

• Pickup Points® delivery: Historical service allowing parcel pickup at a partner retailer, with a delivery timeframe of 3 to 5 business days in France. Recipients have 8 days to collect their parcel.
• Locker delivery: Parcel deposit in a secure automated locker, accessible 24/7. Recipients receive a unique code via SMS or email to open the compartment. Identical timeframe to Pickup Points® delivery.
• Mondial Relay Express: Expedited delivery service guaranteeing availability the next day (D+1) for eligible orders. Available with certain partner e-retailers.
• Home delivery: New service launched on a large scale in 2025, allowing parcel delivery directly to the recipient's address. Timeframe of 3 to 5 business days, starting from €4.99 for lightweight parcels.
• Bulky parcels: Dedicated service for shipments of 30 to 150 kg, with pickup at adapted collection points called "drives". Launched in 2018 to meet the needs of furniture and equipment sellers.

Regarding timeframes, Mondial Relay commits to delivering standard parcels in mainland France within 3 business days from pickup. In practice, the average observed timeframe is 3 to 5 business days depending on the geographic area and time of year. For express service, delivery occurs the next business day following parcel delivery to one of Mondial Relay's three hubs, provided the order was placed before the pickup deadline.

Mondial Relay delivery drivers conduct their rounds from Tuesday to Saturday, meaning no deliveries occur on Sunday, Monday, and public holidays. This organization optimizes routes while guaranteeing competitive timeframes. Automated lockers are a particularly suitable solution for people working during the day, since collection can be done at any time, including evenings, weekends, or holidays.

What are Mondial Relay's rates and maximum dimensions accepted?

Mondial Relay has built its reputation on particularly competitive rates, made possible by its economic model of pooled off-premises delivery. By consolidating parcels in a limited number of pickup points rather than distributing them individually to each address, the carrier optimizes last-mile costs and passes these savings on to customers.

Mondial Relay rates depend on several factors: parcel weight, dimensions, destination, and chosen delivery method. The pricing grid for shipments from mainland France starts at €3.99 TTC for small parcels via Pickup Points®. For home delivery, rates start at €4.99 for the lightest parcels (up to 250 grams) and reach €8.79 for a 1 kg parcel, which remains among the market's most competitive offers.

• Shipments to France (Pickup Points®): Starting from €3.99 TTC for small parcels, with progressive pricing based on weight
• Shipments to France (home delivery): Starting from €4.99 TTC, with a rate of €8.79 for a 1 kg parcel
• Shipments to Belgium: Starting from €4.00 TTC for Pickup Points® delivery
• Shipments to Germany: Starting from €11.50 TTC for home delivery
• Professional eBay rates: Starting from €2.49 net for shipments to France, with loyalty discounts up to 10%

Maximum dimensions and weight accepted vary depending on the chosen service and sender status. For standard shipments via Pickup Points® by individuals, the maximum weight is set at 25 kg per parcel and the sum of length, width, and height must not exceed 150 cm, with a maximum side of 120 cm. Professionals benefit from a slightly higher limit with maximum weight increased to 30 kg, while other dimensional constraints remain identical.

For shipments via automated lockers (Lockers), constraints are more restrictive due to compartment size. Maximum weight remains 25 kg, but dimensions are limited to 64 × 40 × 38 cm (length × width × height). For home delivery, maximum dimensions are 64 × 39 × 38 cm with a maximum weight of 25 kg. There are also minimum dimensions of 15 × 10 × 1 cm to ensure compatibility with automated sorting systems.

Parcels not meeting these packaging standards may be refused at the Pickup Points® counter or returned by the sorting facility. This strict application of dimensional rules ensures proper functioning of automated sorting systems and preserves the limited storage space of partner Pickup Points®. For shipments exceeding these limits, Mondial Relay recommends splitting the shipment into multiple parcels or using alternative solutions specialized in bulky item transport.

What are Mondial Relay's delivery options?

Mondial Relay offers a range of delivery options designed to adapt to each recipient's constraints and preferences. This flexibility is one of the carrier's main strengths, having developed innovative solutions to meet new consumption patterns linked to e-commerce growth.

Pickup Points® delivery at a local retailer remains the preferred option for many users. The network includes approximately 8,000 active Pickup Points® in France, typically located in neighborhood shops such as tobacco shops, convenience stores, dry cleaners, or florists. These partners benefit from extended opening hours, often in the evening and on Saturdays, facilitating collection for people working during the day. The recipient receives a notification by email or SMS as soon as their parcel is available and then has 8 days to collect it.

• Pickup Points® delivery: Collection at a partner retailer during store opening hours. Parcel storage for 8 days. Valid ID presentation required.
• Locker delivery: Collection in an automated locker accessible 24/7. Unique pickup code sent via SMS or email. No human interaction necessary.
• Home delivery: Parcel delivery to the address indicated by the recipient. If absent, possibility of redirecting to a nearby Pickup Point® or Locker.
• Delivery reprogramming: If unable to collect, possibility of contacting customer service to request an extended pickup period or redirection to another pickup point.
• Proactive notifications: Email and SMS alerts at each key step of the parcel journey (shipment, transit, availability, reminder before pickup deadline expiration).

Automated lockers, or Lockers, represent the most flexible solution in Mondial Relay's catalog. With over 9,000 units deployed in France, the carrier has become the leader in this fast-growing segment. Operation is simple: the delivery driver deposits the parcel in a secure compartment and the recipient receives a unique code allowing them to open the locker. The pickup takes just a few seconds and can be done at any time, including at night, on weekends, or on holidays. This permanent accessibility perfectly meets the expectations of urban consumers with busy schedules.

Home delivery, launched in 2025 for the general public, completes Mondial Relay's historical offering. This option is for recipients preferring to receive their parcel directly at home without having to travel. If absent when the delivery driver passes, a notice is left and the parcel can be redirected to a nearby Pickup Point® or Locker, avoiding costly return-to-sender situations for the seller.

The Mondial Relay mobile app allows management of all these options from a smartphone. Recipients can track their parcel in real time, modify delivery preferences, locate the nearest Pickup Point® or Locker, and even pre-register a digital ID to accelerate pickup. This digitalization of customer experience helps simplify operations and reduce wait times.

What should I do if my Mondial Relay parcel is lost or damaged?

Despite precautions taken by Mondial Relay to guarantee shipment integrity, incidents can occur during transport. It is essential to know the procedures to follow and deadlines to observe to assert your rights if a parcel is lost or damaged. Responsiveness in reporting the problem often determines the success of a claim.

If a parcel is damaged, the golden rule is to refuse delivery if you notice visible damage to the packaging. When collecting at a Pickup Point®, if the packaging appears torn, crushed, or visibly deteriorated, you must report the situation to the relayer merchant and refuse to take possession of the parcel. This step is essential so that the parcel's condition can be inspected and indemnification can be initiated. A parcel accepted then declared damaged afterward generally cannot be indemnified.

• Deadline to report damaged parcel: 3 business days for domestic shipments, 14 days for international shipments. After this deadline, the claim will not be accepted.
• Deadline to report lost parcel: 30 days from the initial delivery date to Mondial Relay. An investigation will be opened to locate the parcel.
• Basic indemnification: Without supplementary insurance, the amount reimbursed in case of loss or damage is €25 TTC maximum, provided shipment standards are met.
• Optional insurance: Five coverage levels available (€2 to €8), allowing indemnification from €50 to €500 depending on the chosen level.
• Legal ceiling: In accordance with CMR convention, indemnification is capped at 8.33 SDR per kilogram (approximately €10/kg).

To build a solid claim file, photographic documentation is essential. Take clear photos showing the packaging from multiple angles, damaged areas, damaged contents if any, and the shipping label with tracking number. This visual evidence will be reviewed when processing your claim and will help establish the carrier's responsibility for the damage.

If a parcel is lost, Mondial Relay considers a shipment "lost" when tracking shows no further updates for an extended period, generally after 14 business days without movement. Once loss is confirmed, the dedicated department contacts the shipper within 10 days following the declaration to process indemnification. The amount paid depends on the insurance level selected when creating the shipping label. Reimbursement is processed automatically and the beneficiary is notified by email once payment is made.

Certain situations exclude any indemnification: delivery delays (not covered), inadequate or non-compliant packaging according to carrier recommendations, merchandise whose shipping is prohibited by the general terms and conditions. If Mondial Relay's response is unsatisfactory, you can contact the Transport and Tourism Mediator, the competent body for settling disputes between consumers and transport companies. A consumer association or e-commerce mediation service can also assist you with your proceedings.

Does Mondial Relay handle international shipments and customs formalities?

Mondial Relay offers international shipping services to most Western European countries, allowing individuals and professionals to send parcels to many European destinations. Managing cross-border shipments involves certain specifics that should be known to ensure proper parcel routing and avoid unpleasant surprises related to administrative formalities.

For shipments within the European Union, formalities are considerably simplified thanks to the absence of customs duties between member states. Parcels circulate freely without systematic customs control, reducing delays and eliminating the risk of unexpected duties for the recipient. Mondial Relay can thus guarantee competitive delivery timeframes to major European destinations: 3 business days to Belgium, Luxembourg, and the Netherlands, 5 business days to Spain, and 6 business days to Italy, Portugal, and Austria.

• Pickup Points® delivery destinations: Belgium, Luxembourg, Spain, Portugal, Netherlands
• Home delivery destinations: Germany, Italy, Austria, Belgium, Luxembourg, Netherlands
• InPost network destinations: Poland (automated lockers)
• Average international timeframes: 3 to 6 business days depending on destination
• International rates: Starting from €4 TTC to Belgium, €11.50 TTC to Germany

Shipments to countries outside the European Union or to overseas territories are subject to more stringent customs formalities. An electronic customs declaration must necessarily accompany any merchandise shipment to these destinations. For parcels valued over €380, a commercial or proforma invoice is also required, detailing the nature, quantity, and value of items shipped. The recipient may be required to pay customs duties and import VAT before being able to collect their parcel.

Certain restrictions apply to international shipments with Mondial Relay. Shipments requiring special transport, import, or export licensing or authorization cannot be accepted, merchandise whose transport is prohibited by destination country legislation, and parcels whose customs-declared value exceeds authorized thresholds. It is the shipper's responsibility to verify their shipment's compliance with applicable regulations.

For international shipments, Mondial Relay offers five levels of optional insurance with costs ranging from €2 to €8 TTC. Corresponding indemnification ranges from €50 to €500 in case of loss or damage, provided packaging complies with carrier recommendations. This supplementary protection is strongly recommended for shipments of value, as basic indemnification is limited to €25 TTC.

Understanding tracking statuses

When you track a Mondial Relay parcel online, various statuses may appear. Here are the main statuses and their meanings: