Track your package

Mercado Libre tracking

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How to track my Mercado Libre package?

Ordertracker provides a simple solution to track your Mercado Libre packages. To begin, you'll need a Mercado Libre tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Mercado Libre package in real time.

Where can I find my Mercado Libre tracking number?

Finding your Mercado Libre tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Mercado Libre package moving in the package tracking history?

Dealing with a Mercado Libre package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Mercado Libre or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Mercado Libre customer service or the sender can help resolve shipping delays.

When I track my Mercado Libre package, why does it show as "returned"?

If you're tracking your Mercado Libre package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Mercado Libre package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Mercado Libre to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Mercado Libre may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Mercado Libre might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Mercado Libre package is "returned" in tracking, contact the sender or Mercado Libre customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Mercado Libre policies and circumstances.

Why does the Mercado Libre parcel tracking timeline indicate that my order cannot be found?

When your Mercado Libre parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Mercado Libre system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Mercado Libre yet. Tracking should appear shortly.

Mercado Libre
Company information

About Mercado Libre

Mercado Libre is a leading Latin American e-commerce platform founded in 1999. It operates in multiple countries, including Argentina, Brazil, Mexico, and many others. Mercado Libre provides a wide range of products and services, including online marketplaces, online payments, and even classified advertisements. With millions of active users, Mercado Libre offers a diverse selection of products, including electronics, fashion, home goods, and more. The company has revolutionized e-commerce in Latin America, providing a secure and convenient platform for buyers and sellers to connect and transact.


Founded 1999
Country Argentina
Avg. delivery 7-45d

How to contact Mercado Libre?

If you are experiencing issues with the delivery process managed by Mercado Libre, please do not hesitate to contact their customer support.

Headquarters Mercado Libre, Buenos Aires, Argentina [email protected] Phone: n/a

How long does it take for Mercado Libre to deliver a shipment?

Mercado Libre, the leading e-commerce company in Latin America, offers a range of delivery services to ensure efficient and timely shipment of products to customers. The delivery time and options may vary depending on factors such as the seller's location, the buyer's location, the product category, and the shipping method chosen.

The delivery time for a shipment on Mercado Libre can vary from a few days to a few weeks, depending on various factors. Factors influencing the delivery time include the seller's location, the shipping method chosen, the distance between the seller and the buyer, and any potential customs clearance processes for international shipments. Typically, sellers on Mercado Libre are required to provide an estimated delivery time for each product listing, giving buyers an idea of when they can expect to receive their purchases.

Mercado Libre offers various delivery options to cater to the diverse needs of its users. While specific delivery options may vary by region, some common methods include:

  • Mercado Envíos: This is a delivery service managed by Mercado Libre. Sellers can choose to use Mercado Envíos to handle the logistics and shipping process, providing a hassle-free experience for both the seller and the buyer. The tracking information for shipments sent through Mercado Envíos is usually available on the platform, allowing buyers to easily track the status of their orders.
  • Third-Party Shipping Services: In addition to Mercado Envíos, sellers on Mercado Libre can opt to use external shipping services to deliver their products. This can include national and international courier services or private logistics providers. The availability of third-party shipping services may vary depending on the seller and the location.
  • Pick-up Points: Some sellers offer the option for buyers to pick up their purchases at designated pick-up points. This can be convenient for buyers who are unable to receive shipments at their home or office and prefer to collect their orders from a nearby location. Pick-up points are often established in strategic areas, such as local stores or partner locations, to provide easy access to buyers.

The cost of delivery on Mercado Libre depends on several factors, including the seller, the buyer's location, the shipping method chosen, and the dimensions and weight of the package. Sellers on Mercado Libre are responsible for setting their own shipping fees, resulting in varying costs across different sellers and product listings.

To help buyers make informed decisions, Mercado Libre displays the estimated shipping costs and any additional fees during the purchasing process. Buyers can compare shipping costs between different sellers before making a final purchase.

Additionally, Mercado Libre occasionally offers promotions and discounts on shipping fees, either through specific agreements with shipping providers or through their own initiatives. These promotions aim to incentivize sellers and buyers to utilize their platform and enhance the overall customer experience.

It is important to note that specific delivery times and costs can only be determined by individual sellers or shipping providers. Buyers are encouraged to carefully review the delivery details provided by sellers before making a purchase, as well as considering any buyer protection options provided by Mercado Libre to ensure a smooth and satisfactory delivery experience.

What shipping carriers does Mercado Libre work with?

Mercado Libre collaborates with various shipping carriers to ensure efficient and reliable delivery of products. The choice of shipping carrier depends on factors such as the seller's location, the buyer's location, and the nature of the product being shipped. Some of the common shipping carriers that Mercado Libre works with include:

  • Mercado Envíos: Mercado Libre's own logistics service, Mercado Envíos, is widely used by sellers on the platform. It manages the shipping process from the seller's location to the buyer's doorstep. The tracking number for Mercado Envíos shipments usually begins with "ML" followed by a series of numbers.
  • Correo Argentino: For shipments within Argentina, Mercado Libre often utilizes the services of Correo Argentino, the national postal service. The tracking number provided by Correo Argentino generally consists of a combination of letters and numbers.
  • DHL: Mercado Libre partners with DHL for international shipments. The tracking numbers for DHL shipments are alphanumeric and usually start with a series of letters followed by numbers.
  • OCA: OCA is another Argentine shipping carrier often used by Mercado Libre sellers. The tracking number format for OCA shipments typically consists of a series of numbers or a combination of letters and numbers.
  • Andreani: Andreani is a widely used courier service in Argentina. The tracking numbers for Andreani shipments vary but typically consist of a combination of letters and numbers.
  • UPS: For international shipments, Mercado Libre also works with UPS. The tracking numbers provided by UPS are usually a combination of letters and numbers.

It's important to note that the availability of specific shipping carriers may vary depending on the location and the seller's preferences. Buyers can track their shipments directly on the Mercado Libre website or app using the provided tracking number, which allows them to monitor the progress of their deliveries.

More information about Mercado Libre

Mercado Libre is an e-commerce company that was founded in 1999 by Marcos Galperin in Argentina. Galperin, while studying at Stanford University, recognized the potential of e-commerce and decided to create an online marketplace that would connect buyers and sellers in Latin America. The company initially started as an auction website similar to eBay, but quickly evolved into a full-fledged e-commerce platform.

Since its inception, Mercado Libre has experienced significant growth and has become one of the largest online marketplaces in Latin America. The company expanded its operations beyond Argentina and is now present in several countries across the region. It has played a crucial role in revolutionizing the e-commerce landscape in Latin America.

Mercado Libre operates through various business units that cater to different aspects of e-commerce. These units work together to provide a comprehensive platform for buyers and sellers. Some of the key operating units of Mercado Libre are:

  • Marketplace: The marketplace is the core business unit of Mercado Libre where individuals and businesses can buy and sell a wide range of products. The platform provides a user-friendly interface, secure payment options, and tools for sellers to manage their inventory and sales.
  • Mercado Pago: Mercado Pago is the payment processing unit of Mercado Libre. It offers a secure and convenient online payment solution for buyers and sellers. It also provides a digital wallet service and additional financial services such as lending and insurance.
  • Mercado Envios: Mercado Envios is the logistics and shipping unit of Mercado Libre. It works with various shipping partners to ensure reliable and efficient delivery of products to customers. Sellers can integrate their shipping operations with Mercado Envios to streamline the fulfillment process.
  • Mercado Ads: Mercado Ads is the advertising unit of Mercado Libre. It offers marketing solutions for sellers to promote their products and increase visibility on the platform. It provides tools for targeted advertising and analytics to measure the effectiveness of ad campaigns.

Mercado Libre operates in multiple countries across Latin America, serving millions of customers and businesses. Some of the key operating countries where Mercado Libre has a significant presence include:

  • Argentina: As the birthplace of the company, Argentina remains one of the largest and most important markets for Mercado Libre.
  • Brazil: Brazil is another key market for Mercado Libre, known locally as "Mercado Livre." It is one of the largest e-commerce markets in Latin America.
  • Mexico: Mercado Libre has established a strong presence in Mexico, catering to the growing demand for e-commerce in the country.
  • Colombia: Colombia is another important market for Mercado Libre, where it has gained a significant market share.

In addition to these countries, Mercado Libre also operates in Chile, Peru, Uruguay, Venezuela, Ecuador, Costa Rica, and several other countries in the region.

Mercado Libre's expansion into multiple countries demonstrates its commitment to providing e-commerce solutions to a wide range of Latin American countries, connecting buyers and sellers across borders. The company continues to innovate and expand its services to maintain its leadership position in the region's e-commerce industry.