Meest tracking

What is Meest?

Meest is an international postal and logistics group specializing in parcel shipping, freight transport and logistics solutions for e-commerce. Founded in 1989 in Toronto, Canada, the company takes its name from the Ukrainian word meaning "bridge", symbolizing its original mission of connecting the Ukrainian diaspora in North America to their country of origin. For over 35 years, Meest has established itself as a key player in international parcel transport, particularly for shipments to and from Eastern Europe.

In its early days, Meest met an essential need for Ukrainian expatriates: sending parcels, money and goods to their families remaining in Ukraine. This humanitarian and community mission profoundly shaped the company's identity, which has maintained close ties with charitable organizations and Ukrainian communities around the world. Over the decades, Meest has transformed this original mission into a world-class logistics network.

Today, Meest Group operates in more than 33 countries through its subsidiaries and partners, and offers shipping services to more than 90 destinations worldwide. The company employs over 4,000 employees globally and processes millions of parcels each year. Its historic head office remains located in Toronto, although the company has major operational centers in Ukraine, Germany, Poland, China and the United States.

• Date of establishment: 1989, in Toronto, Canada, by members of the Ukrainian diaspora wishing to facilitate exchanges with their country of origin
• Meaning of the name: "Meest" means "bridge" in Ukrainian, symbolizing connection between communities around the world
• Head office: Toronto, Canada, with regional offices in more than 33 countries
• Global coverage: Operational presence in more than 33 countries and deliveries to more than 90 destinations
• Workforce: Over 4,000 employees worldwide
• Infrastructure: 2 international mail processing centers (Ukraine and Germany), 6 sorting centers, 60 regional warehouses in Ukraine

Meest has distinguished itself through its unwavering commitment to the Ukrainian community, particularly during important historical moments. During the Orange Revolution of 2004 and the Euromaidan Revolution of 2013-2014, the company waived its transport fees to freely deliver vital supplies, including medicines, medical equipment, clothing and helmets, donated by Western Ukrainian communities to protesters. This solidarity commitment demonstrates the company's founding values.

Which countries does Meest deliver to?

Meest has a particularly extensive geographic coverage, the result of over three decades of international expansion. The company has developed a logistics network covering major global trade corridors, with particular expertise on connections between North America, Europe and Central Asia. This global presence allows Meest to offer transport solutions adapted to a wide variety of destinations.

Meest's network is structured around several major regional hubs. In North America, the company is firmly established in the United States and Canada, its historic markets. In Europe, Meest operates throughout the European Union, with particularly strong positions in Poland, Germany and the Netherlands. Eastern Europe is naturally a priority market, with Ukraine as the group's flagship destination.

Expansion into Asia represents a major strategic focus for Meest. Through its Meest-China subsidiary, the company has developed recognized expertise in logistics flows to and from China, meeting growing international e-commerce needs. Central Asia, particularly Kazakhstan and Uzbekistan, is also an area where Meest has developed its own last-mile delivery services.

• North America: United States and Canada, the company's historic markets with a complete infrastructure of pickup and drop-off points
• European Union: Delivery to all 27 member countries, including Germany, France, Poland, the Netherlands, Austria, Belgium, Czech Republic, Spain, Portugal, Italy and many others
• Eastern Europe: Ukraine (priority destination), as well as other countries in the region with optimized delivery times and rates
• Asia: China via Meest-China, as well as Central Asian countries such as Kazakhstan and Uzbekistan
• Latin America: Brazil, Argentina, Mexico and other countries in the region with regular shipping services
• United Kingdom: Delivery services maintained despite Brexit, with customs formalities management

Meest's integrated logistics platform, called Meest World Logistics, connects 90 countries, 98 partner carriers, 16 customs offices and approximately 300,000 pickup and drop-off points worldwide. This infrastructure allows the company to offer end-to-end solutions, from collection to final delivery, regardless of destination.

It is important to note that since February 24, 2022 and the start of the Russian invasion of Ukraine, Meest has ceased all shipping services to Russia and Belarus. The company made this decision because of its commitment to Ukraine and refuses to ship or receive parcels from these two countries.

What are Meest's shipping services and delivery times?

Meest offers a complete range of shipping services tailored to the different needs of its customers, whether individuals wishing to send a parcel to loved ones or businesses requiring professional logistics solutions. Services vary depending on delivery times, modes of transport used and the level of tracking offered.

Meest's offering is structured around three main service categories: express delivery for urgent shipments, standard delivery for a good balance between time and cost, and economical delivery for shipments where price takes priority over speed. Each option has specific characteristics in terms of delivery times and modes of transport.

• Express delivery: Fast service for urgent shipments, with delivery times of up to 24 to 72 hours depending on destinations. This service primarily uses air transport and is suitable for important documents or parcels requiring priority delivery
• Standard delivery by air: Delivery times of 7 to 14 business days for major international destinations. This service offers a good balance between speed and cost, particularly suitable for shipments to Europe and Ukraine
• Economical delivery by sea: Delivery times of 4 to 6 weeks for non-urgent shipments. This option is suitable for large or heavy parcels where delivery time is not a major concern

Delivery times vary significantly depending on destinations and local conditions. For shipments within the European Union, standard delivery times range from 2 to 5 business days. Deliveries to Ukraine typically take a minimum of 4 business days, plus customs clearance times which may vary. For international shipments outside Europe, average times are between 10 and 20 business days.

Meest also offers specialized services to meet particular needs. International freight transport allows for shipment of large volumes or goods that cannot be sent as standard parcels. Thanks to its licenses and certifications, including its authorization as a maritime freight agent in the United States, Meest organizes shipment of cargo by air, sea or land. The company provides consolidation, deconsolidation and container management services to optimize international freight delivery.

• Standard domestic delivery times: 3 to 7 business days for national deliveries
• Express domestic delivery times: 1 to 3 business days depending on zones
• European Union delivery times: 2 to 5 business days in standard service
• Delivery times to Ukraine: From 4 business days (excluding customs clearance)
• Standard international delivery times: 7 to 21 business days depending on destination
• Sea freight delivery times: 4 to 6 weeks for economical shipments

E-commerce logistics services constitute a major development focus for Meest. The company provides warehouses for storing products, ensures order preparation, packaging and shipment processing on behalf of e-commerce sites wishing to serve foreign markets. The Meest Shopping service allows consumers to purchase products from online stores in the United States, United Kingdom, Germany, Poland and other European countries, then have them delivered to their home.

What are Meest's rates and maximum dimensions accepted?

Meest shipping rates depend on several combined factors: the actual weight and volumetric weight of the parcel, the countries of origin and destination, the type of service chosen (express, standard or economical), as well as the mode of transport used (air, sea or land). The company offers an online calculator on its website to obtain an accurate estimate of shipping costs.

The calculation of shipping costs takes into account the billable weight, which corresponds to the greater of the actual weight and the volumetric weight. Volumetric weight is calculated using a standard formula: length x width x height (in centimeters) divided by 5000 to obtain the weight in kilograms. This method allows for fair pricing of light but bulky parcels that take up a lot of space in transport vehicles.

• Maximum physical weight: 30 kg per parcel for standard shipments via meestpost.com
• Maximum volumetric weight: 65 kg
• Maximum dimensions: 120 cm x 60 cm x 60 cm (length x width x height)

As an example, for shipments from the United States to Ukraine, rates are as follows: air shipment costs approximately $7.25 USD per kg plus $18 USD fixed fees per box, while sea transport costs approximately $3.06 USD per kg plus $18 per box. These rates may vary depending on current promotions and the specific conditions of each shipment.

For deliveries to the European Union, standard shipping conditions provide for a maximum weight of 30 kg and dimensions not exceeding 120 x 60 x 60 cm. Delivery is made to the recipient's home address. Preferential rates may apply for shipments to pickup points or parcel lockers.

• Basic fees: Calculated according to weight and destination via the online simulator
• Fixed fees: Approximately $18 USD per box for shipments from the United States
• Air rate United States to Ukraine: Approximately $7.25 USD/kg + fixed fees
• Sea rate United States to Ukraine: Approximately $3.06 USD/kg + fixed fees
• Optional insurance: Available to cover declared value of contents
• Customs clearance fees: Variable depending on destination and nature of goods

Additional fees may apply depending on the options selected by the shipper. Supplementary insurance covers the value of the parcel contents in case of loss or damage. Priority processing fees are available to expedite shipment processing. Customs clearance fees vary depending on the nature of the shipment and the regulations of the destination country. Meest assists its customers with these administrative procedures.

For shipments of goods exceeding standard limits or presenting special characteristics, it is recommended to contact Meest customer service directly to obtain a personalized quote. The company offers customized solutions for transport of large freight or goods requiring specific transport conditions.

What are Meest's delivery options?

Meest offers a variety of delivery options designed to adapt to the preferences and constraints of each recipient. The company has developed a diverse network combining home delivery, pickup points and parcel lockers, allowing everyone to choose the most convenient reception method.

Home delivery is the classic option offered by Meest. The parcel is delivered directly to the address provided by the shipper, where it is handed over in person to the recipient or to someone present at the location. This option is available for all destinations covered by the Meest network, with delivery time slots varying by country and geographic area.

• Home delivery: Parcel delivery to the recipient's residential address, with signature required upon receipt in most cases
• Meest service points: More than 650 service points in Ukraine where recipients can pick up their parcels
• Parcel lockers (Postmates): Approximately 1,500 automated parcel lockers in Ukraine allowing 24/7 pickup
• InPost lockers: Ability to use the InPost locker network in Europe for sending and receiving parcels
• Courier pickup: Collection service available at home, a Meest courier will pick up the parcel at the shipper's address

In Ukraine, Meest has a particularly developed infrastructure with 6 sorting centers, 60 regional warehouses, more than 650 service points and approximately 1,500 parcel lockers called Postmates. This density of contact points allows Ukrainian recipients to easily choose the pickup option closest to their home or workplace.

The Meest Poshta mobile application offers practical features to manage your deliveries. It displays agencies and parcel lockers on an interactive map, allows you to plan your route, check opening hours and obtain delivery details for your parcels. Users can create shipments, schedule pickups and manage all their postal services directly from their smartphone.

• Real-time tracking: Automatic notifications at each stage of transport via the app or website
• Mobile app management: Create shipments, schedule pickups and track parcels from your smartphone
• Cash on delivery: Payment upon delivery service available for certain destinations
• Rescheduling: Ability to change the address or delivery point while in transit depending on destinations

For shipments, Meest offers several shipping options. Customers can drop off their parcels at any locker in the network or at a partner service point. The home pickup option by courier is also available: when creating the shipment online, simply select the pickup option and a Meest courier will collect the parcel at the specified address.

The Meest Shopping service is a special option allowing consumers to purchase products from foreign online stores (United States, United Kingdom, Germany, Poland, Czech Republic, Spain, France, Portugal, Italy) and have them delivered to their home. Meest can even make the purchase on behalf of the customer through its concierge service, then ensure the parcel is delivered to its final destination.

What should I do if my Meest parcel is lost or damaged?

In case of a problem with a Meest shipment, whether it is a lost parcel, damaged, delivered to the wrong address or experiencing significant delays, the company has a structured claims procedure. It is important to act quickly and gather all necessary information to facilitate the processing of your request.

To file a claim, you must complete an online form available on the Meest website. It is recommended to initiate this process within 30 days of the scheduled delivery date to maximize your chances of obtaining compensation. The sooner the claim is filed, the more efficient the processing will be.

• Time limit for filing: 30 days maximum from the scheduled delivery date
• Filing method: Online form on Meest's website, selecting "Complaint" as the subject
• Required information: Parcel tracking number, detailed description of the problem, amount of damages incurred
• Supporting documents: Photos mandatory of damaged parcel and contents if applicable

In case of a damaged parcel, it is essential to document the damage upon receipt. Take photos of the parcel and its packaging before opening, then of the damaged contents. If possible, keep the original packaging and all packing materials, as they may serve as evidence when examining your claim. If damage is visible upon delivery, report it immediately to the driver.

Meest's compensation policy provides for compensation in case of loss or damage that occurs during transport, in accordance with the terms and conditions of service. It is important to note that only contents authorized for shipment according to company regulations are eligible for compensation. Prohibited items or those declared inaccurately may be excluded from any compensation.

• Refund procedure: In case of non-delivery, complete the withdrawal form available on the website
• Processing time: Refund is processed within 14 business days after validation of the request
• Supplementary insurance: Available at time of shipment to cover actual value of contents
• Standard compensation: Limited according to terms and conditions, insurance allows for extended coverage

If the recipient refuses to accept a parcel or pay the calculated customs duties and VAT, the parcel will be returned to the shipper at their expense. The cost of return equals the equivalent of the basic delivery price. Additionally, the shipper must pay service fees related to import procedures in the European Union, as well as all customs duties and taxes due on import.

For any complex claims or requiring special follow-up, it is possible to contact Meest customer service directly by phone or email. Contact details vary depending on your country of residence: for the United States, the toll-free number is +1-800-288-9949, and for Canada, +1-800-361-7345. You can also email [email protected] or [email protected] depending on your location.

Does Meest handle international shipments and customs procedures?

International shipping has been at the core of Meest's business since its establishment in 1989. The company has developed recognized expertise in managing cross-border flows and assisting its customers with customs procedures. With shipments to more than 90 countries and an operational presence in more than 33 countries, Meest masters the regulatory specificities of major destinations.

Meest has two approved international mail processing centers, located in Ukraine and Germany. These facilities allow efficient processing of cross-border shipments and optimal coordination with customs authorities. The company works with 16 customs offices around the world, facilitating customs clearance of parcels for its customers.

• Types of international shipments: Parcels to individuals, commercial shipments, freight and large goods
• Modes of transport: Air (7-14 days), sea (4-6 weeks) and land depending on destinations
• Documentation handled: Customs declarations, commercial invoices, certificates of origin
• Processing centers: 2 approved international centers (Ukraine and Germany)

Customs duty exemption thresholds vary by destination country. For shipments to the United States, the exemption limit is $800 USD: parcels with a declared value below this amount are generally exempt from customs duties. For Ukraine, the threshold is €150 for shipments with a total weight of less than 50 kg delivered on a single day to the same recipient. Beyond these limits, taxes and customs duties will be owed by the recipient.

To facilitate customs clearance and avoid delays, Meest recommends following several best practices when preparing your shipment. It is essential to declare the actual value of items and provide a clear and accurate description of the contents. Documents must be correctly filled out with the exact weight and price of each item. Using simple and explicit names for items helps customs officials process declarations more quickly.

• US customs exemption: Up to $800 USD per parcel
• Ukraine customs exemption: Up to €150 and 50 kg per day and per recipient
• Responsibility for duties: The recipient is responsible for paying customs duties and taxes beyond exemption thresholds
• Additional delays: Customs clearance can add several days to standard delivery time

Certain items are subject to particular restrictions or are completely prohibited from international shipment. Prohibited products include notably alcohol, tobacco products, medications (with exceptions), military articles, drugs, knives and weapons, bank cards, cash, passports, perishable goods, lithium-ion batteries (by air), and perfumes or aerosols (by air). Food products are limited to 10 kg per parcel and 2 kg per product type for shipments to the United States.

For shipments to Ukraine, additional information may be required for customs clearance, notably the recipient's passport details. Meest assists its customers in gathering this information and preparing necessary documents. In case of customs detention, the company informs the shipper and recipient of the steps to take to release the parcel.

Commercial shipments require more complete documentation, generally including a detailed commercial invoice, a certificate of origin depending on goods, and sometimes specific export or import licenses. Meest assists businesses in preparing these documents and can provide advice on regulations applicable to different product categories.

Understanding tracking statuses

When you track a Meest parcel online, various statuses may appear to inform you of the progress of your shipment. Each parcel handled by Meest receives a unique tracking number, typically consisting of 13 to 14 alphanumeric characters. This number allows you to track the parcel's journey in real time on Meest's website, via the mobile app or on universal tracking platforms. Here are the main statuses and their meanings: