MailAmericas tracking

What is MailAmericas?

MailAmericas is a private postal operator specializing in cross-border logistics solutions for emerging markets. Founded in 1991 in New York by Tomás H. Miguens, the company initially focused on postal flows between North America and Latin America. Over the decades, MailAmericas has significantly expanded its scope to become a major player in international e-commerce logistics, now serving Latin America, Africa, the Middle East, Southeast Asia and Eastern Europe.

MailAmericas' history is closely linked to the evolution of the global postal and logistics sector. During the 1990s, the company built a solid reputation in the international distribution of mail, publications and printed materials to Latin American markets. With the rapid rise of e-commerce at the turn of the 2000s and the progressive decline in traditional mail volumes, MailAmericas underwent a major strategic transformation to reposition itself in the logistics of small parcels from cross-border e-commerce.

Since 2003, MailAmericas' headquarters has been established in Buenos Aires, Argentina, at 1294 Cerrito. This strategic location in the heart of South America allows the company to effectively coordinate its operations across the entire Latin American continent. At the same time, the company maintains a significant presence in the United States, notably in New York, Miami, Chicago and Los Angeles, where it operates major logistics centers for processing intercontinental flows.

• Date of foundation: 1991, in New York, United States, with initial specialization in private mail to Latin America
• Founder and president: Tomás H. Miguens, entrepreneur with over three decades of experience in the postal and logistics sector
• Current headquarters: Buenos Aires, Argentina, since 2003
• Monthly volume: Over 3.5 million international parcels processed each month
• Partner network: Over 60 postal and logistics operators worldwide
• Geographic coverage: Over 65 countries served across five continents

MailAmericas occupies a unique position in the international postal ecosystem. Since 2000, the company has worked closely with national postal operators, members of the Universal Postal Union, to develop reliable international parcel delivery services. This close collaboration with national postal services, combined with partnerships with private carriers, allows MailAmericas to offer extensive geographic coverage while maintaining high quality standards. In 2022, this expertise was recognized by MailAmericas' admission to the Universal Postal Union's Advisory Committee, confirming its role as a key player in international postal logistics.

MailAmericas' business model is based on technological innovation and optimization of cross-border supply chains. The company has developed robust IT infrastructure to ensure real-time tracking of shipments, from pickup to final delivery. This technology platform represents a major competitive advantage, particularly valued by major e-commerce platforms such as Alibaba, Amazon, Mercado Libre, Shein and Temu, which entrust MailAmericas with delivery of their parcels to emerging markets.

Which countries does MailAmericas deliver to?

MailAmericas has particularly extensive geographic coverage, with a presence in over 65 countries spread across five continents. The company has historically focused on emerging markets, where traditional postal infrastructure often had gaps in terms of reliability and speed. This specialization has enabled MailAmericas to become a preferred partner for shippers wishing to reach destinations sometimes difficult to access through conventional logistics channels.

Latin America is the historic heart of the MailAmericas network, with a presence in over twenty countries in the region. The carrier serves all major economies on the continent, from Mexico in the north to Argentina and Chile in the south, including Brazil, Colombia, Peru, Ecuador, Venezuela and Central American countries. This comprehensive coverage of Latin America relies on solid partnerships with the national postal services of each country, notably Correos de Argentina, Correios do Brasil, 4-72 in Colombia, Correos de Chile and Correos de México.

In Africa, MailAmericas operates through its dedicated subsidiary, Mailafrica, which has been active on the continent for over twenty-five years. The African network covers about fifteen countries, with particular concentration in West Africa, East Africa and Southern Africa. The strategic partnership concluded in January 2023 with Ethiopian Airlines has significantly strengthened MailAmericas' presence in Africa and the Middle East, using Addis Ababa as a regional sorting center. This logistics hub optimizes parcel flows to the entire African continent through Ethiopian Airlines' extensive air network, which serves over 66 African destinations.

• Latin America: Argentina, Brazil, Mexico, Colombia, Chile, Peru, Ecuador, Venezuela, Uruguay, Paraguay, Bolivia, Panama, Costa Rica, Guatemala, Honduras, El Salvador, Nicaragua, Dominican Republic, Puerto Rico and other Caribbean territories
• Africa: About fifteen countries served via the Mailafrica subsidiary, including South Africa, Nigeria, Kenya, Ethiopia, Ghana, Ivory Coast, Senegal, Tanzania and Uganda
• Middle East: Regional coverage strengthened through partnership with Ethiopian Airlines and the Addis Ababa hub
• Southeast Asia: Presence in several countries in the region, with logistics centers in China (Hong Kong, Shenzhen, Hangzhou) serving as departure points for shipments to Asia
• Eastern Europe: Service to several countries via the Warsaw sorting center in Poland

The MailAmericas network also includes coverage of major developed economies, notably the United States and several Western European countries. These markets mainly serve as points of origin for shipments to emerging markets, but MailAmericas can also ensure delivery to these territories as part of return flows or specific shipments. Collaboration with European national postal services such as La Poste in France or Swiss Post in Switzerland facilitates integration of parcels into local distribution networks.

For each destination country, MailAmericas relies on a local delivery partner, whether it is the national postal operator or a private carrier selected for its performance. This hybrid model allows the distribution strategy to be adapted to the specifics of each market, favoring either the reach of the public postal network or the speed of a private courier depending on geographic characteristics and local recipient expectations.

What are MailAmericas' delivery services and timeframes?

MailAmericas offers a complete range of logistics services covering all needs of cross-border e-commerce. The company's offering is organized around several service levels, allowing shippers to choose the optimal balance between delivery time and shipping cost. This flexibility meets the varied requirements of e-commerce players, from large platforms handling millions of orders to small merchants looking to develop their international business.

MailAmericas' standard service is the most economical option for international shipments to emerging markets. This service uses a combination of air transport for intercontinental links and postal distribution for the last mile. Delivery times vary significantly depending on the destination, generally ranging from 7 to 45 days depending on the target country. For destinations closest to MailAmericas sorting centers, such as major Latin American cities, delivery times are more in the lower range. However, more distant destinations or those located in areas with low logistics density may require longer delivery times.

The company has nevertheless made considerable progress in optimizing its delivery times. Historically, shipments to Latin America from Asia or Europe often required 30 to 40 days through traditional postal channels. MailAmericas has managed to establish a new standard in the region by reducing average delivery time to about 15 days for many destinations. This dramatic improvement results from route optimization, multiplication of direct air links and increased efficiency in customs processing.

• Economy service: Most affordable option with delivery times of 3 to 6 weeks depending on destination, ideal for non-urgent shipments
• Standard service: Balance between cost and speed with average delivery times of 15 to 25 days for most Latin American destinations
• Express service: Accelerated delivery by priority air transport, with reduced delivery times of 7 to 15 days depending on destination
• Delivery service from China: Typical timeframe of 7 to 10 days for air mail shipments to the United States, and 15 to 25 days to Latin America

MailAmericas' delivery times are influenced by several factors that shippers and recipients should keep in mind. The country of origin and final destination obviously play a determining role, but local customs procedures often constitute the main factor of variability. Some countries apply particularly strict customs controls or complex administrative procedures that can significantly extend the total time frame. Similarly, the time of year influences transit times, with generally longer times during peak e-commerce activity such as Black Friday, Christmas or local holidays in each destination country.

MailAmericas does not offer guaranteed weekend or public holiday delivery, with final distribution being handled by local postal operators who follow their own distribution calendars. In most Latin American countries, postal distribution occurs Monday through Saturday, with varying hours by region. MailAmericas customer service nevertheless remains available 24 hours a day to answer questions from shippers and recipients and ensure tracking of ongoing shipments.

What are MailAmericas' rates and maximum dimensions accepted?

MailAmericas offers competitive rates for international shipping to emerging markets, positioning the company as an economical alternative to large traditional logistics integrators. MailAmericas' pricing structure takes into account several parameters allowing the cost of the shipment to be adapted to the specific characteristics of each shipment. This flexible approach allows shippers to control their logistics costs while benefiting from quality service.

The calculation of a MailAmericas shipment rate is based primarily on the weight and dimensions of the parcel, the final destination and the service level chosen. Like most international carriers, MailAmericas applies the volumetric weight principle for light but bulky parcels. The rate charged corresponds to the maximum between the actual weight of the parcel and its volumetric weight calculated from its dimensions. This method makes it possible to more faithfully reflect the space occupied by the parcel in transport means.

Exact rates vary depending on commercial agreements negotiated between MailAmericas and its professional customers. The company works mainly B2B with e-commerce platforms, international retailers and postal operators who benefit from negotiated rate cards based on their shipment volumes. For individuals or occasional small shippers, access to MailAmericas services is generally made through an intermediary, whether an online sales platform or a logistics consolidator offering MailAmericas services among its delivery options.

• Factors influencing the rate: Actual or volumetric weight of the parcel, destination country, service level chosen (economy, standard or express), negotiated shipment volumes
• Volumetric weight: Calculated according to the standard formula (Length x Width x Height / conversion factor), allowing fair pricing of bulky but light parcels
• Rate access: Detailed rates are available on request from MailAmericas for professional customers, or via intermediary platforms for occasional shippers

Regarding maximum dimensions and weight accepted, MailAmericas adapts its limits to the constraints of distribution networks used in each destination country. Shipments transiting through national postal networks must respect the limits imposed by these operators, which vary from country to country. In general, small e-commerce parcels, weighing a few kilograms and not exceeding standard dimensions, are well-suited to MailAmericas services. For larger or heavier shipments, customized solutions may be considered depending on the destination.

MailAmericas also applies restrictions on certain types of goods, in compliance with international air transport regulations and legislation of countries concerned. Dangerous goods, perishable products, live animals and items prohibited by customs of destination countries cannot be routed through the MailAmericas network. Shippers are invited to verify the compliance of their shipments before shipment and to provide an accurate description of the contents to facilitate customs procedures.

To obtain a precise quote adapted to their specific needs, professional shippers can contact MailAmericas directly at [email protected] or via the company's official website. The sales team then evaluates anticipated volumes, destinations involved and desired service levels to propose a personalized price offer.

What are MailAmericas' delivery options?

The delivery methods for parcels shipped by MailAmericas are adapted to the practices and infrastructure of each destination country. The company relies on a network of local partners, mainly national postal operators, to ensure final distribution of parcels. This approach makes it possible to benefit from the reach of local postal networks, capable of reaching recipients even in the most remote areas of each country.

Home delivery is the standard option for the majority of MailAmericas shipments. Once the parcel has cleared customs and been handed over to the local distribution partner, a postman or courier delivers it to the address indicated by the recipient. Delivery takes place according to practices in force in each country: personal delivery with signature, deposit in the mailbox if dimensions allow, or delivery to a neighbor or building manager in case of absence.

When the recipient is absent during the delivery attempt, procedures vary depending on the local partner. In most cases, a delivery notice is left in the mailbox, informing the recipient of the delivery attempt and the methods for picking up the parcel. Depending on the country, the parcel can be kept at the nearest post office, at a local carrier office or at a partner pickup point. The recipient then has a period, generally 10 to 15 days, to come pick up their parcel with identification and the tracking number or delivery notice.

• Home delivery: Default option for all shipments, with delivery to the address indicated by the shipper
• Post office deposit: In case of recipient absence, the parcel is held at the nearest post office for later pickup
• Pickup point: In some countries, alternatives to the post office may be offered, such as carrier agencies or partner businesses
• Delivery notifications: The MailAmericas tracking system informs the recipient of parcel progress and any actions required

MailAmericas does not directly offer appointment delivery options or time slot selection, as these features depend on the capabilities of the local distribution partner. In some countries where postal services offer this type of option, the recipient may be able to benefit from this flexibility by contacting the local operator directly once the parcel arrives in the destination country.

Delivery rescheduling is possible within certain limits. If the recipient knows they will be absent during the scheduled delivery period, they can sometimes contact the local partner to request immediate hold or delayed delivery. These possibilities vary considerably from country to country and depend on the procedures specific to each postal operator or local carrier.

In case of definitive delivery failure, whether due to incorrect address, recipient refusal or storage deadline exceeded, the parcel is returned to the shipper. MailAmericas then organizes the return of the parcel via its logistics network to the return address provided by the shipper. This process can take several weeks given the distances and customs formalities to be completed in both directions.

What should I do if my MailAmericas parcel is lost or damaged?

In case of a problem with a parcel shipped by MailAmericas, whether it is a loss, damage or abnormal delay, several remedies are available to the recipient and shipper. The procedure to follow depends on the exact circumstances of the problem and the contractual relationship between the various parties involved. In the majority of cases, the final recipient of a MailAmericas parcel has ordered a product from an online seller who himself entrusted the shipment to MailAmericas or a logistics intermediary.

For a parcel that appears to be lost, the first step is to check the tracking information available on the MailAmericas website or on compatible third-party tracking platforms. The tracking system indicates the last known position of the parcel and may reveal a customs blockage, hold at the local post office or any other event explaining the failure to deliver. If tracking has not been updated for several weeks and the parcel is clearly in an anomaly, a claim can be filed.

The recipient must generally address their complaint to the seller or e-commerce platform from which they made their purchase. It is indeed the seller who mandated the transport and who has a contractual relationship with MailAmericas or its intermediary. The seller can then open an investigation with MailAmericas to locate the parcel and determine responsibilities. This procedure can take several weeks, allowing time to question the different links in the logistics chain.

• Deadline for reporting a problem: As soon as possible after discovering the problem, and in any case within the deadlines provided by the seller or shopping platform
• Main contact: The seller or e-commerce platform, which will contact MailAmericas
• Documents to provide: Tracking number, proof of purchase, problem description, photos in case of visible damage
• Direct MailAmericas contact: [email protected] for professional shippers or if additional information is needed

For a parcel received damaged, it is crucial to document the damage upon receipt. The recipient should ideally photograph the outer packaging before opening, then the damaged contents. If the delivery person is present when the damage is noticed, it is recommended to make reservations on the delivery form or have a report drawn up. These pieces of evidence will be essential to support the claim with the seller.

The question of compensation depends on the seller's general terms and conditions, any insurance taken out and the limits of liability applicable to international postal transport. International postal conventions provide for capped compensation in case of loss or damage, which may prove less than the actual value of the goods. Professional shippers can take out additional insurance to cover valuable goods. The final recipient is generally protected by the seller's refund policy, which absorbs the logistics risk vis-à-vis their customer.

For professional shippers using MailAmericas services directly, specific claims procedures are defined in service contracts. These procedures specify claim reporting deadlines, supporting documents to provide and compensation methods. MailAmericas customer service assists its professional customers in managing claims and resolving disputes with local distribution partners.

Does MailAmericas handle international shipments and customs formalities?

Management of international shipments and customs formalities is at the core of MailAmericas' business. As a specialist in cross-border logistics to emerging markets, the company has developed in-depth expertise in routing parcels across borders and processing associated customs procedures. This mastery of international regulatory issues represents a major competitive advantage for shippers wishing to reach destinations where import procedures can prove complex.

MailAmericas handles the entire international logistics chain, from pickup of parcels in the country of origin to their final delivery in the destination country. International transport is carried out mainly by air, which ensures competitive delivery times over long distances. The company uses either the cargo holds of commercial passenger flights or dedicated cargo flights depending on existing agreements and volumes to be transported. The partnership with Ethiopian Airlines notably provides privileged access to this airline's network for African and Middle Eastern destinations.

Customs clearance of parcels is a critical step in the international shipping process. MailAmericas or its local partners are responsible for presenting shipments to the destination country's customs authorities and providing the information needed for inspection and taxation of goods. This customs clearance service greatly simplifies the lives of shippers, who do not have to worry about administrative procedures specific to each destination country.

• Shipping documentation: MailAmericas assists its customers in preparing required customs documents, notably content declarations and commercial invoices
• Customs clearance: Management of customs formalities upon arrival in the destination country, in coordination with local authorities
• Duties and taxes: Information to recipients about any customs duties and taxes applicable, payment of which may be required before delivery according to local regulations
• Regulatory compliance: Compliance with import restrictions specific to each destination country

Customs duties and import taxes are often a source of confusion for recipients of international parcels. In most countries, imported goods are subject to customs duties calculated on their value, as well as local taxes equivalent to VAT. The amount of these levies depends on the nature of the goods, their declared value and the regulations of the destination country. Some countries apply exemption thresholds below which shipments are exempt from duties and taxes.

Responsibility for payment of duties and taxes generally falls on the recipient, unless otherwise agreed between the shipper and the carrier. In some cases, the shipper may opt for a formula where duties and taxes are prepaid (Delivered Duty Paid - DDP delivery), which avoids any nasty surprises for the recipient upon receipt. MailAmericas can assist its professional customers in implementing this type of solution, depending on the possibilities offered in each destination country.

Customs clearance times can vary significantly from country to country and from shipment to shipment. If the documentation provided is complete and compliant, and if the parcel contents raise no particular questions, customs clearance can take place within a few days. On the other hand, in-depth inspections, requests for additional information or periods of high activity can extend this stage. The MailAmericas tracking system allows recipients to know if their parcel is undergoing customs clearance and to be alerted in case of a blockage requiring their intervention.

Understanding tracking statuses

When you track a MailAmericas parcel online, different statuses may appear as it makes its way through the logistics system. These statuses reflect the different stages of the logistics journey, from the creation of the shipping label to final delivery or eventual return to the shipper. Understanding the meaning of each status allows you to effectively track your parcel and anticipate its delivery date. Here are the main statuses and their meaning: