Luxembourg Post tracking

Luxembourg postal service since 1842

POST Luxembourg is the national postal service of the Grand Duchy of Luxembourg, with a history dating back to the 19th century. Founded in 1842 as the "Administration des Postes" under state control, the Luxembourg postal service launched its first postage stamp in 1852 and actively participated in international postal organization as a founding member of the Universal Postal Union in 1874. Over the decades, the postal administration expanded its services: integration of the telegraph (from 1861) and then the telephone (first telephone lines in 1880), evolving the postal mission towards telecommunications.

During World War II, the Luxembourg postal service was interrupted and integrated into the German postal service (Reichspost) during the occupation (1940-1944), before being restored at Liberation. The modern era of POST Luxembourg began with the legal transformation of the company into a fully-fledged public establishment. In 1992, a law created the "Entreprise des Postes et Télécommunications" (often called P&T Luxembourg), granting the postal service an autonomous status while remaining the property of the Luxembourg state. This corporatization marked the beginning of increased diversification of activities (financial services, mobile telecoms, Internet, etc.) beyond simple mail.

In the early 2010s, the company adopted a unified brand identity. Thus, in 2013, P&T Luxembourg and its mobile telephony subsidiary LUXGSM merged under a single banner, giving birth to the POST Luxembourg brand for all services. This evolution reflects the complete integration of the postal, telecom, and financial sectors within a single group. Since 2016, the name POST Luxembourg has been officially the common name for all activities, succeeding the former "Postes et Télécommunications" designation. With over 180 years of existence, POST Luxembourg has established itself as a major historical player, while modernizing its infrastructure and adapting its offerings to new technologies and the needs of contemporary society.

Organization and entities of POST Luxembourg

POST Luxembourg is organized into several specialized branches, reflecting the diversity of its missions. The company, 100% owned by the Luxembourg state, operates as an autonomous public establishment. It is today the leading national operator in two key sectors: postal services and telecommunications, while also offering financial services. The POST group has more than four main entities covering its areas of activity:

• POST Courrier: this division manages all traditional postal activities. It ensures the collection, sorting, transport, and distribution of mail (letters, documents) and parcels throughout the national territory, as well as international postal delivery. POST Courrier also includes logistics and parcel delivery services for individuals and businesses, including express or registered mail options. It is the historical branch of the Post, responsible for the universal postal service in Luxembourg.
• POST Finance: this entity is dedicated to the financial services offered by POST Luxembourg. Heir to the former "postal financial services," POST Finance manages notably postal current accounts (CCP services), payments and money transfers, as well as other basic banking services accessible to all citizens. It offers, for example, savings accounts, payment cards, and e-banking solutions via the secure platform eboo . POST Finance contributes to financial inclusion by relying on the postal network for the provision of local banking services.
• POST Telecom: this division covers telecommunications and digital activities intended for residential and professional customers. POST Telecom is the national telecom operator in Luxembourg, resulting from the convergence between the post and telecommunications. It offers mobile telephony services (GSM subscriptions, mobile data, 4G/5G networks under the POST brand), fixed telephony and high-speed Internet connectivity (fiber optic, xDSL) for households and businesses, as well as digital television offers (IPTV with the POST TV platform). POST Telecom also markets various convergent packages (mobile + Internet + TV) and provides customer support through its specialized stores and call centers.
• POST Technologies: this entity, less visible to the general public, is the technical and infrastructural pillar of the group. POST Technologies is responsible for the deployment, operation, and maintenance of Luxembourg's fixed and mobile telecommunication networks. It manages notably the national fiber optic network, telephone exchanges, mobile antennas, and technical platforms that support ICT services. In addition, POST Technologies offers wholesale and interconnection services for other operators (national and international): for example, IP transit capacity, Ethernet/fiber links for businesses, access to IPTV infrastructures, or network security solutions. This division ensures that POST Luxembourg has a cutting-edge digital infrastructure on which POST Telecom's offers rely, while meeting regulatory obligations (regulated telecom services, access to competitors, etc.).

In addition to these four main entities, POST Luxembourg has a branch dedicated to philately (issuing collectible stamps and managing philatelic subscriptions via POST Philately). The group also relies on a portfolio of subsidiaries and participations (more than thirty affiliated companies) covering related fields: data centers and cloud services (eBRC), directory publishing (Editus), IT solutions and ICT consulting (InTech, Elgon, POST Telecom PSF, etc.), specialized logistics (Michel Greco), and digital security and certification (LuxTrust). This group structure allows POST Luxembourg to complement its internal capabilities and innovate in new services. All these entities and subsidiaries operate in an integrated manner to fulfill the overall mission of POST Luxembourg.

As a public operator, POST Luxembourg is subject to universal service obligations. This means it must guarantee a minimum set of postal, financial, and telecom services accessible to all citizens throughout the territory, at affordable conditions and with standard quality. This mission includes mail delivery throughout the country (even in the most isolated rural areas) at least five days a week, and the provision of basic telephone and internet services for all. The strategic vision of POST Luxembourg is to "facilitate communication and the transmission of information, data, and content between individuals and businesses in Luxembourg and around the world." The company continuously invests in the modernization of its infrastructure and network (whether postal or telecom), to maintain a high level of performance. By developing cutting-edge ICT (information and communication technologies) and optimizing its logistics chain, POST Luxembourg also contributes to enhancing the country's attractiveness as a digital and logistics excellence hub.

Postal services and delivery offers

POST Luxembourg offers a wide range of postal services covering all sending and receiving needs, for both individuals and businesses. The shipping offers are adapted to both correspondence (letters, cards, documents) and parcels and packages of different sizes. Each category of shipment includes processing options according to the urgency and importance of the shipment. Thus, for domestic mail within Luxembourg, the Post ensures fast delivery through a priority mail service (urgent letters and cards are generally delivered the next business day after sending). There is also a standard/non-priority mode for less urgent letters, which remains very reliable over short national distances. All mail shipments benefit from daily delivery, with the postman passing from Monday to Friday (and Saturday for some services) in each locality of the country.

Regarding parcel delivery at the national level, POST Luxembourg offers solutions adapted to online commerce and the needs of private or professional customers. Parcels can be shipped in standard mode, with delivery generally within 1 to 2 business days to any address in the country. For shipments requiring special attention, the Post offers a registered parcel service on Luxembourg territory: the parcel is tracked and delivered against signature, providing proof of delivery and basic insurance in case of loss or damage. Moreover, to meet speed expectations, a domestic express service is available for certain urgent shipments, guaranteeing delivery as quickly as possible (for example, the same day on certain routes, or by the next morning). Professional customers with large volumes can benefit from on-site pickups and customized logistics services via the POST Courrier branch.

For international shipments, POST Luxembourg relies on the vast global postal network and logistics partners to deliver mail and parcels abroad. The Post handles letters and parcels to almost all countries worldwide, either directly or via correspondences with foreign posts. Two main speeds of delivery are generally offered for international mail: the priority mode (airmail/by plane) which ensures fast transport to the destination country, and an economical mode (sometimes by land or sea transport for distant destinations) at a reduced cost for less urgent shipments. All priority international mail receives a blue Priority label and is treated with priority. For parcels abroad, POST Luxembourg offers formulas including tracking and delivery against signature. Standard international parcels (via the classic postal service) offer a good cost-time ratio and rely on cooperation between posts: once arrived in the recipient country, the package is delivered by the local postal operator.

In addition to the classic postal network, POST Luxembourg provides access to international express delivery services. For urgent and high-importance document or merchandise shipments, the Post cooperates with the DHL Express network. Specifically, in the main post offices (called Espaces POST), customers can send parcels or mail via DHL Express worldwide. This express service guarantees very short delivery times (delivery in 24-48h to many destinations) and precise tracking at each stage. Several DHL Express formulas are offered according to urgency and destination (for example) delivery before 9 am the next day, delivery at the end of the day, etc.), with specific packaging provided and customs formalities managed. Thanks to this partnership, POST Luxembourg can offer its customers the same services as a specialized international carrier, while centralizing access in its local post network.

The registered mail service is another important pillar of POST Luxembourg's offer. A "registered" shipment (letter or parcel) means it is tracked and will only be delivered to the recipient against their signature. Upon acceptance, a receipt with a tracking number is issued to the sender. The recipient, in turn, signs an acknowledgment of receipt upon delivery, which can be returned to the sender if requested (return receipt option). This type of shipment is generally accompanied by included insurance (or a flat-rate indemnity) covering possible loss or damage. Registered letters are used for important documents (e.g., administrative, legal, or commercial correspondence), while registered parcels reassure the sender for sending moderately valuable items. POST Luxembourg allows sending registered mail both nationally and internationally (in countries that accept this service via postal agreements).

In addition to basic shipping modes, the Luxembourg Post offers various value-added services to personalize or secure shipments. For example, the SecurPack option allows insuring a shipment for a declared value (useful for high-value items) jewelry, electronics, etc.), guaranteeing higher compensation in case of a problem. Specific pre-stamped packaging is available with the Ready2Post offer (ready-to-post envelopes or boxes, in different formats), convenient for saving time and ensuring adequate content protection. The customer can also opt for proof of delivery (also called acknowledgment of receipt) to have a signed return confirming the delivery of a registered mail. For certain professional shipments, cash on delivery solutions (payment upon delivery) can be implemented (the recipient pays upon receipt and the Post transfers the amount to the sender, which is useful, for example, for distance selling of goods. Finally, POST Luxembourg also innovates with digital services such as electronic registered mail (sending dematerialized documents with legal value equivalent to paper registered mail) and provides a mobile application "POST Courrier & Colis" allowing to track shipments and manage certain options (for example, redirect a parcel to a pickup point, schedule a second delivery attempt, etc.). All these services aim to offer a complete, modular, and secure postal experience, meeting modern requirements for speed, traceability, and reliability.

Shipment tracking and tracking number format

Shipment tracking (Track & Trace) is a central element of POST Luxembourg's services, ensuring transparency and security for sender and recipient customers. As soon as a shipment is registered in the postal network: whether it is a parcel or registered mail (it is assigned a unique tracking number. This tracking number allows online consultation of the delivery progress, from the initial deposit to the final distribution. POST Luxembourg provides an online tracking tool accessible on its official website (section "Track a shipment"), as well as a similar interface on the mobile application, where the user can enter their tracking number and instantly obtain location and status information of their shipment.

Technically, the tracking number used by POST Luxembourg adheres to the international standard format defined by the Universal Postal Union (S10 barcode type). It consists of 13 characters: two letters, followed by nine digits, then two final letters. The initial two letters indicate the type of shipment and the service used: for example RR for registered mail, CP or CX for a postal parcel, EE for an express shipment, etc. (this coding may vary depending on the country of origin. The nine digits that follow constitute a unique identifier that differentiates each shipment (sequential number generated when creating the label). Finally, the last two letters correspond to the ISO code of the country of origin of the shipment: thus, any parcel handled by POST Luxembourg will have a number ending in LU (for example: RG123456789LU, EE987654321LU, etc.). This suffix allows international tracking systems to correctly route requests to the concerned carrier.

Once equipped with this tracking number, the customer can follow step by step the journey of their shipment. At each significant stage of processing, a status update is digitally recorded: for example, upon initial acceptance ("parcel deposited at the post office of ..."), upon arrival at a sorting or distribution center, upon departure to another country, upon entry into customs, upon delivery preparation, etc. These statuses are relayed to the Track & Trace platform in near real-time. The tracking generally indicates the date, time, and location (locality or center) of the event, as well as a description of the status. This allows the sender to verify that their shipment is progressing normally, and the recipient to anticipate the arrival of their parcel.

The tracking operation relies on barcode reading and computer entry at each handling of the shipment. Concretely, as soon as the shipment code is scanned by an employee (sorting agent, customs officer, postman) or by an automatic sorting machine, the event is recorded in the central system. In Luxembourg, postal sorting centers (notably the Bettembourg Sorting Center) and parcel centers have modern equipment that continuously feeds tracking information. When the shipment leaves Luxembourg territory for a foreign destination, POST Luxembourg transmits the tracking data to the postal operator of the destination country via the UPU's computer networks. Conversely, for a parcel coming from abroad to Luxembourg, the system can display the latest information received from the originating carrier (for example departed from country X or arrived in Luxembourg). At the time of delivery, the postman uses a mobile terminal to validate the distribution and possibly capture the recipient's signature, thus closing the tracking with a status of effective delivery.

The tracking service of POST Luxembourg is provided at no additional cost for most tracked shipments (parcels, registered mail, etc.), and it strengthens users' confidence in the postal system. Thanks to this traceability, customers can react quickly in case of an anomaly (unusual delay, delivery failure, etc.) by contacting the Post's support with precise shipment information. Note that tracking notifications can also be received by email or SMS for certain services, or via external alert services, allowing the recipient to be informed in advance of the imminent arrival of a parcel. In summary, shipment tracking at POST Luxembourg offers total visibility over the delivery chain, from the starting point to the final destination, using a standardized tracking number and a reliable digital infrastructure interconnected at the international level.

National and international geographical coverage

At the national level, POST Luxembourg ensures comprehensive geographical coverage of the entire territory of the Grand Duchy. Despite the small size of the country, the Post has developed a dense network of contact and distribution points to serve both urban areas and rural villages. The national coverage is based first on the network of traditional post offices, now called Espaces POST. Historically, there was a post office in every major locality; in recent years, the network has been optimized to adapt to changing demand. There are currently several dozen POST sales points across the country (including main offices in cities and local agencies). These Espaces POST offer all postal, banking, and telecom services, with extended hours in high-traffic areas. In addition, POST Luxembourg relies on partner POST Points: these are postal counters located in stores (for example in supermarkets, gas stations, or other local businesses) that handle certain routine operations (sale of stamps, parcel drop-off and pickup, registered mail, etc.). This partnership strategy allows maintaining a postal presence even where an autonomous office is no longer justified, while offering increased flexibility in hours to customers (often wider opening hours, including evenings or weekends, depending on the host business).

The universality of coverage is also reflected in the daily activity of postmen on the ground. Every working day, POST Luxembourg postmen travel through all neighborhoods, villages, and countryside to deliver mail and parcels to final recipients. The postman's route serves all addresses in the country, even in the absence of a post office in the locality. Private mailboxes are regularly collected (outgoing mail collection) and incoming mail delivery is ensured even in the most remote places. For services requiring the recipient's presence (large parcels, registered mail), the postman presents themselves at the home and delivers in person or, in case of absence, leaves a delivery notice. The Post thus provides a unique local service, the result of a fine territorial network.

National coverage also includes innovative solutions for 24/7 accessibility. POST Luxembourg has deployed a growing network of PackUp stations across the territory, which are parcel lockers or automated parcel machines accessible in self-service at any time. They can be found, for example, outside certain post offices, in shopping center parking lots, or gas stations. A PackUp station generally includes secure lockers in which postmen can deposit parcels for absent recipients, or in which customers can choose to have their online purchases delivered directly. The recipient receives a code allowing them to open the locker and retrieve their parcel at their convenience, including in the evening or on weekends. This PackUp service: free for the user (has been very successful with the rise of e-commerce, and its deployment has accelerated in recent years. There are now dozens of PackUp stations across the country, which strengthens POST Luxembourg's presence in the landscape while offering maximum flexibility to customers.

Internationally, POST Luxembourg benefits from Luxembourg's position within global and European postal agreements to extend its reach far beyond national borders. As a member of the Universal Postal Union (UPU) since the 19th century, Luxembourg is part of the unified postal network that covers more than 190 countries. Concretely, this means that any letter or parcel sent from Luxembourg can be delivered in the destination country through collaboration with the local postal operator, following the common rules and standards defined by the UPU (international rates, priority handling of registered mail, EMS services, etc.). Conversely, POST Luxembourg distributes on its soil mail and packages from abroad, whether they arrive via the French, Belgian, German Post, or any other post. This international integration guarantees customers worldwide logistical coverage without interruption: even if POST Luxembourg does not have a physical presence outside the Grand Duchy, its customers can send and receive mail from abroad as if it were a single network.

In addition to the traditional postal system, POST Luxembourg has forged logistical partnerships with other players to improve its international connections, especially for parcels. For example, the Luxembourg Post has been part of the DHL Parcel Europe network (Parcel Connect) since 2018, a partnership that allows it to offer efficient e-commerce parcel deliveries throughout Europe. Thanks to this agreement, parcels sent from another European country to Luxembourg can transit faster and benefit from modern delivery options (proactive notifications by SMS/email, possibility of rescheduling delivery, simplified return) by relying on DHL's expertise and POST Luxembourg's local network (notably its pickup points and PackUp stations). Similarly, when a Luxembourg customer sends a parcel abroad via the Parcel Connect formula, the shipment is injected into DHL Parcel's harmonized European network, ensuring uniform tracking and optimized delivery times in the destination country. This "partnership with local heroes" model) POST Luxembourg being DHL's partner in Luxembourg (illustrates the Post's strategy to remain competitive in the parcel segment against industry giants.

Furthermore, the already mentioned partnership with DHL Express also strengthens international coverage for urgent shipments. Rather than having to drop off an express parcel at a dedicated carrier agency, customers can go to their usual post office) which acts as an official DHL Express relay (referred to as a DHL Service Point). Seven POST Luxembourg offices were thus labeled DHL points shortly after the agreement was signed in 2017, greatly facilitating access to fast international shipping services from Luxembourg. This collaboration offers the best of both worlds: the proximity and trust in the local Post, combined with DHL's global air network for door-to-door delivery in over 220 countries. The result is near-universal coverage for express shipments, with complete integration of tracking and billing systems between POST and DHL.

Finally, POST Luxembourg actively participates in international postal cooperation forums and bodies (such as PostEurop at the European level, or UPU working groups) to develop new cross-border services. The group has been able to negotiate specific bilateral agreements when necessary: for example, a collaboration with SingPost (Singapore Post) to optimize certain Asia-Europe e-commerce routes. Overall, the Luxembourg Post today has a two-level geographical coverage: a strong local presence adapted to uses (internalized distribution network throughout the country, complemented by partners and automates), and total international integration allowing it to deliver mail and parcels to any destination, while maintaining high-quality standards. This dual coverage ensures customers a complete postal service without discontinuity, whether it is to send a simple letter to the neighboring town or a parcel overseas.

Logistical partnerships and collaborations

To effectively fulfill its missions and innovate, POST Luxembourg relies on various strategic partnerships and collaborations, both nationally and internationally. In the field of parcel logistics, the Post has developed major alliances to cope with the growth of online commerce and customer expectations in terms of speed. The partnership with DHL Parcel Europe is one of the most notable: since its integration into the Parcel Connect network, POST Luxembourg has pooled its distribution network with that of DHL and partner posts in Europe. Concretely, this results in improved delivery times for incoming parcels (DHL directly injects parcels to be delivered in Luxembourg into the POST Courrier network, reducing import times) and an extension of options offered to recipients (facilitated return possibility, unified tracking, flexible notifications). For POST Luxembourg, this collaboration consolidates its position in the cross-border parcel market while leveraging DHL's expertise in pan-European logistics. As highlighted by the management of POST Courrier, this partnership "highlights POST Luxembourg's positioning in the logistics field, a sector where the company sees great growth opportunities." It is part of a broader model where DHL associates national postal operators ("local heroes") to create a seamless European network.

In addition to DHL Parcel, POST Luxembourg has signed a cooperation with DHL Express that expands its offer towards the premium international express segment. This partnership, concluded in 2017, allows using the DHL Express network to transport urgent shipments entrusted via the Post worldwide. For customers, this means that an Express mail or "EMS" parcel deposited at the postal counter benefits from DHL's priority air transport to its destination, while remaining under tracking accessible on the POST Luxembourg website. Internally, the Post has set up several of its agencies (including the main office of Luxembourg-Gare) as true DHL Express relays, with staff trained in international express procedures. Specific DHL packaging is provided on-site and included in the price, and customers can be advised in their language for sending (French, German, English, Luxembourgish). This partnership enriches the range of services of POST Courrier by compensating for the declining trend in traditional mail volumes with new flows (international express parcels). It is therefore part of the company's transformation strategy, allowing it to offer "more express parcel and document shipping possibilities" while securing a share of the revenue from this growing market.

In terms of digital transformation and IT services, POST Luxembourg also collaborates with numerous partners. For example, the subsidiary POST Telecom PSF works in concert with technology players (software publishers, integrators) to offer Luxembourg companies cutting-edge solutions in cloud computing, cybersecurity, and IoT (Internet of Things). Similarly, the subsidiary EBRC cooperates with international organizations to make Luxembourg a European hub for secure data centers. These collaborations, although less visible to the general public, strengthen POST's credibility in specialized markets and bring complementary expertise.

At the institutional level, POST Luxembourg maintains close relations with its counterparts in neighboring countries (notably La Poste (France), bpost (Belgium), and Deutsche Post DHL (Germany)) to coordinate cross-border exchanges. Bilateral agreements facilitate, for example, mail distribution in border areas where it is more efficient for each post to deliver shipments on the other side of the border for neighboring localities (proximity logic). Within the UPU, POST Luxembourg participates in technical cooperation programs and the sharing of best practices among postal operators. The goal is to continuously improve service quality and harmonize processes (international tracking, electronic customs, etc.).

Finally, the Luxembourg Post collaborates with other national entities to expand its range of services. For example, it has developed with public administrations solutions such as MyGuichet (online administrative platform) where LuxTrust identifiers (provided jointly by POST and other partners) allow carrying out administrative procedures remotely. In the financial sector, POST Finance works in partnership with the Banque et Caisse d'Épargne de l'État (BCEE) for the management of CCP accounts and interbank clearing, ensuring the integration of its financial services into the national banking system. Internally, POST also has agreements with unions and training organizations to support the transformation of professions (for example, the digital skills development of postmen, who now play a role in data collection or the sale of additional services during their rounds).

In summary, POST Luxembourg's partnership strategy is guided by the search for synergies and complementarities: partnering with leaders in each field to enrich its offer without diluting its strengths. Whether through DHL for international logistics, through ICT players for digital transformation, or through inter-post collaborations to optimize universal service, POST Luxembourg multiplies win-win collaborations. These partnerships allow it to remain competitive against private competition, innovate more quickly, and continue to fulfill its role as a public service sustainably in a constantly evolving environment.

POST Luxembourg tracking statuses