Luxembourg Post tracking

What is POST Luxembourg?

POST Luxembourg is the national postal service of the Grand Duchy of Luxembourg, a public company that holds a central place in the country's logistics and communications infrastructure. Founded in 1842 under the name of the Postal Administration, this historic institution has accompanied Luxembourg's development for over 180 years. Today, POST Luxembourg represents much more than a simple postal operator: it is a diversified group that combines postal services, telecommunications and financial services under the same banner.

The history of the Luxembourg postal service is intimately linked to that of the country. Ten years after its creation, in 1852, the company issued its first postage stamp, inscribing Luxembourg in the world philatelic history. In 1874, Luxembourg became a founding member of the Universal Postal Union, testifying to its early commitment to international postal cooperation. Innovation has always been at the heart of the company's DNA: the first motorized postal vehicle entered service as early as 1910, and an airmail service was inaugurated in 1928.

World War II marked a painful interruption in POST Luxembourg's history. During the German occupation from 1940 to 1944, the Luxembourg postal service was abolished and integrated into the German Reichspost. Upon liberation, the postal administration was restored and gradually resumed its activities. The modern era truly began in 1992, when new legislation transformed the administration into a Posts and Telecommunications Company, an autonomous public establishment while remaining owned by the Luxembourg State.

• Date of creation: 1842, under the name of the Postal Administration dependent on the Luxembourg State
• Parent company: Company 100% owned by the Luxembourg State
• Headquarters: Luxembourg City, Grand Duchy of Luxembourg
• Workforce: 4,518 employees within the group, of which approximately 1,300 people dedicated to postal activities
• Annual revenue: Nearly one billion euros in annual revenue for the entire group
• Package volume: Over 8 million packages processed each year, a volume in constant growth

In 2013, an important milestone was reached with the merger of P&T Luxembourg and its mobile telephone subsidiary LUXGSM under a single banner, giving rise to the POST Luxembourg brand as it exists today. This evolution reflects the complete integration of postal, telecom and financial divisions within the same group. Since 2016, the name POST Luxembourg is officially the common designation for all activities, succeeding the former name Posts and Telecommunications.

The POST Luxembourg group is organized around four main divisions. POST Courrier manages all traditional postal activities, including collection, sorting, transport and distribution of mail and packages. POST Finance is dedicated to financial services, including postal current accounts and local banking solutions. POST Telecom covers telecommunications for individuals and businesses, offering mobile telephony, high-speed Internet and digital television. Finally, POST Technologies is the technical pillar of the group, deploying and operating network infrastructure. This diversification allows POST Luxembourg to generate consolidated net profit of tens of millions of euros each year, ensuring the sustainability of all its public service missions.

Which countries does POST Luxembourg deliver to?

POST Luxembourg provides geographical coverage that extends from the Luxembourg national territory to the most distant destinations around the globe. At the national level, the carrier serves all municipalities of the Grand Duchy, from the urban districts of Luxembourg City to the most remote villages of the Luxembourg Ardennes. This exhaustive coverage of the national territory forms the basis of the universal service mission entrusted to the historic postal operator.

Through its membership in the Universal Postal Union since 1874, POST Luxembourg can deliver shipments to over 200 countries and territories worldwide. The Luxembourg carrier collaborates with national postal operators in each destination country to ensure final delivery of mail and packages. This integration into the global postal network guarantees continuous service without interruption, whether the shipment is destined for a neighboring country or an overseas territory.

Since February 2025, POST Luxembourg has implemented a new geographical classification for its international rates, dividing destinations into six distinct zones. This organization allows rates and delivery times to be adapted based on geographical proximity and trade volumes with each region.

• Luxembourg: Full coverage of the national territory, daily distribution Monday to Friday in all municipalities
• Zone 1: Germany, Belgium, France, Netherlands and Portugal, privileged commercial partners receiving the most advantageous rates
• Zone 2: Rest of Europe including Austria, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Norway, Poland, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden and Switzerland
• Zone 3: European island territories such as Cyprus, the Balearic Islands, the Canary Islands, the Azores, Madeira, Malta, Iceland and Liechtenstein
• Zone 4: Middle East and Near East, North Africa, North America including the United States, Japan and many sub-Saharan African countries
• Zone 5: Rest of the world, including South America, Oceania, Southeast Asia and the most distant destinations

Exchanges with neighboring countries and Zone 1 naturally represent the largest share of POST Luxembourg's international traffic volume. The geographical situation of the Grand Duchy, at the crossroads of Germany, Belgium and France, generates considerable trade flows with these three neighbors. Portugal was integrated into this privileged zone due to the significant Portuguese community residing in Luxembourg, which maintains close links with its country of origin.

POST Luxembourg also relies on strategic partnerships to optimize its international connections. Since 2018, the carrier is part of the DHL Parcel Europe network, allowing smooth and rapid package exchanges with all European countries. For express shipments worldwide, the collaboration with DHL Express gives Luxembourg customers access to the German group's global air network, covering over 220 countries and territories. This dual integration, to traditional postal networks and private express networks, ensures POST Luxembourg has quasi-universal geographical coverage.

What are POST Luxembourg's services and delivery times?

POST Luxembourg offers a complete range of shipping services adapted to the different needs of individuals and businesses. From simple daily mail delivery to the most urgent international express shipments, the Luxembourg carrier offers solutions for every situation. Delivery times vary depending on the type of service chosen, the destination and the options selected by the sender.

For domestic shipments, POST Luxembourg guarantees particularly short delivery times thanks to the modest size of the territory and the efficiency of its logistics network. Priority letters deposited before collection times are generally distributed the next business day. Standard packages also benefit from fast delivery times, with delivery in one to two business days to any address in the Grand Duchy. This responsiveness is due to the presence of a modern sorting center in Bettembourg, capable of efficiently processing all postal flows in the country.

• National priority mail: Distribution the next day for items deposited before collection times, Monday to Friday
• National standard package: Delivery in 1 to 2 business days to all Luxembourg addresses
• Registered mail: Same timeframe as priority mail, with full tracking and signature on delivery
• Domestic express shipments: Possibility of same-day delivery on certain routes or early next morning for urgent items

For international shipments, delivery times depend on the destination zone and the service chosen. POST Luxembourg does not guarantee specific timeframes for standard international shipments, as these are subject to transport uncertainties and customs procedures for destinations outside the European Union. However, shipments to neighboring European Zone 1 countries are generally delivered in three to five business days. For more distant destinations, timeframes can extend from one to three weeks depending on the country.

• Zone 1 (Germany, Belgium, France, Netherlands, Portugal): 3 to 5 business days on average for standard packages
• Zone 2 (rest of Europe): 5 to 7 business days for most European destinations
• Zones 3 to 5 (distant destinations): 1 to 3 weeks depending on the country, customs procedures and transport method
• DHL International Express: 24 to 48 hours to major destinations worldwide, with real-time tracking

The registered service is an essential option for important shipments requiring proof of delivery. A registered shipment receives a unique tracking number allowing it to be tracked online, and is only delivered to the recipient upon signature. This service is particularly suitable for administrative, legal or commercial documents whose importance justifies complete traceability. POST Luxembourg offers registered service at both national and international levels, to countries accepting this service via postal agreements.

For the most urgent shipments, POST Luxembourg provides access to DHL Express services from its post offices. This partnership allows customers to ship documents and packages to over 220 countries with guaranteed delivery times of 24 to 48 hours to many destinations. DHL packaging is provided on-site, and POST space staff have been trained in international express shipping procedures. Several formulas are available depending on urgency: delivery before 9am the next day, before noon or end of day. This collaboration with DHL Express allows POST Luxembourg to offer a complete range, from economical mail to premium express.

Since October 2023, POST Luxembourg also offers an innovative electronic registered service. This new service allows transmission of electronic documents in PDF format with legal value equivalent to paper registered mail. The recipient receives documents via strong authentication using a LuxTrust digital identity device. Available via the MyPost platform at the rate of 8 euros per shipment, this solution meets growing needs for dematerialization of official exchanges while maintaining the probative value of traditional registered mail.

What are POST Luxembourg's rates and maximum dimensions accepted?

POST Luxembourg carried out a major overhaul of its price list in February 2025, significantly simplifying the structure of its prices while adjusting certain rates to ensure the sustainability of universal service. Facing structural decline in mail volumes and increasing labor and transport costs, the carrier opted for a new classification combining shipping formats and geographical zones in a clearer manner.

The new pricing nomenclature now distinguishes six package categories according to their dimensions: XS, S, M, L, XL and XXL. This simplification made it possible to drastically reduce the number of tariff combinations, dropping from 198 references to just 24 price-destination combinations. This clarification makes it easier for customers to choose and makes prices more predictable, for both individuals and professionals making regular shipments.

• XS Package: Format suitable for small items, ideal for light shipments of a few hundred grams
• S Package: Standard format for common shipments up to 2 kg
• M Package: Intermediate format for medium-sized shipments
• L Package: Large format for bulkier items
• XL Package: Very large format for substantial shipments
• XXL Package: Maximum format accepted by POST Luxembourg

Good news for shippers: the February 2025 rate reform resulted in significant price reductions on several segments. At the national level, the rate for shipping a package up to 2 kg decreased by 20 to 30% depending on dimensions. For packages destined to Zone 1 countries, including immediate neighbors as well as the Netherlands and Portugal, rates fell by 50% compared to previous rates for shipments up to 2 kg. These adjustments reflect the optimization of logistics flows and synergies generated by the partnership with DHL Parcel Europe.

Regarding maximum dimensions accepted, POST Luxembourg applies precise limits to ensure the compatibility of shipments with its sorting and transport infrastructure. The maximum weight allowed for a package is 30 kg, although specific restrictions may apply depending on destination countries. Customers are advised to check the limitations specific to each destination before shipping.

• Maximum weight: 30 kg for most destinations, with possible restrictions depending on countries
• Standard maximum dimensions: Length less than or equal to 1,500 mm and sum of L+2l+2H less than or equal to 3,000 mm
• Reduced maximum dimensions: Length less than or equal to 1,050 mm and sum of L+2l+2H less than or equal to 2,000 mm for certain destinations
• Large format mail: Length less than or equal to 600 mm, sum of L+H+l less than or equal to 900 mm, maximum weight 2 kg

Shipments exceeding maximum authorized dimensions receive special handling. When a package exceeds the limits, the recipient receives a delivery notice inviting them to pick up their shipment at the post office. For particularly bulky or heavy items exceeding standard postal network capabilities, POST Luxembourg recommends using specialized transport solutions or DHL Express service for international shipments.

It should be noted that starting January 1, 2026, an important regulatory change takes effect: registered letters may only contain documents. Sending merchandise in a registered envelope will no longer be permitted, requiring shippers to opt for a package format for any shipment of physical goods requiring tracking and signature on delivery. This measure aims to clarify the distinction between documentary mail and merchandise shipments, each subject to separate procedures and pricing.

What are POST Luxembourg's delivery options?

POST Luxembourg has developed a range of delivery options allowing recipients to receive their packages according to their preferences and personal constraints. Aware that modern lifestyles do not always allow presence at home when the postal worker passes, the Luxembourg carrier has invested heavily in flexible and accessible alternative solutions.

Home delivery remains the default option for most shipments. The postal worker arrives at the indicated address and delivers the package to the recipient or, for shipments not requiring a signature, deposits it in the mailbox if dimensions allow. For larger packages or registered shipments, the postal worker requests the recipient's presence. In case of absence, a delivery notice is left indicating the procedures for picking up the package, usually at the nearest post office.

• Home delivery: Direct distribution to the recipient's address by the postal worker during daily rounds
• Mailbox delivery: For small packages not requiring a signature, direct deposit in the mailbox if dimensions permit
• Signature on delivery: For registered shipments and certain packages, delivery required in person with recipient's signature

The PackUp network represents one of POST Luxembourg's major innovations in delivery flexibility. PackUp 24/24 stations are automated lockers distributed throughout the Luxembourg territory, accessible 24 hours a day, 7 days a week. When a package is delivered to a PackUp station, the recipient receives a code allowing them to open the corresponding compartment and retrieve their shipment at their convenience, including evenings, weekends or holidays. The network now has over 150 stations strategically distributed throughout the country.

• PackUp 24/24: Over 150 automated locker stations permanently accessible, package retention for 7 days
• PackUp Points: Relay points at partner retailers with extended opening hours, package retention up to 15 days
• PackUp Home: Service allowing you to define a secure drop-off location near your home in case of absence
• PackUp Import: Delivery address in France or Germany for purchases from sites not shipping directly to Luxembourg, at the rate of 6.45 euros per package

The PackUp Home service meets the needs of recipients with a secure location around their home. When registering on the MyPost platform, the customer can define an alternative drop-off location where the delivery person can leave packages in case of absence. Options include the front door, the terrace, the garden shed, a dedicated package box, the garage, or even at a trusted neighbor's. This solution avoids delivery failures and trips to the post office to pick up a package.

PackUp Points complement the automated locker network by offering a human alternative. These relay points are located at partner retailers: post offices, service stations, local shops. They offer opening hours often wider than those of traditional post offices, sometimes including evenings and weekends depending on the host business activity. Packages are retained for up to 15 days at these relay points, giving the recipient time to come pick them up.

The PackUp Import service is an original solution for online purchases from sites that do not ship directly to Luxembourg. POST Luxembourg provides transit addresses located in France and Germany. The customer places their order using this transit address, then POST Luxembourg picks up the package and forwards it to their chosen PackUp station or PackUp Point in Luxembourg. This service, charged at 6.45 euros per package, allows Luxembourg residents to access a wider commercial offering, particularly on French and German sites practicing geographical shipping restrictions.

The POST Mail and Package mobile application allows centralized management of all these options. Recipients can track their shipments in real-time, change their delivery address to a PackUp station, schedule a second delivery attempt by the postal worker, or request redirection to a post office. These active delivery management features meet consumer expectations accustomed to online shopping and concerned with controlling package reception.

What should I do if my POST Luxembourg package is lost or damaged?

Despite the professionalism of POST Luxembourg's teams and the quality of its logistics infrastructure, incidents can occur during package delivery. Whether it is a loss, an unusually long delay, or damage discovered upon receipt, the Luxembourg carrier has implemented complaint and compensation procedures to protect the rights of senders and recipients.

The first step is to check the tracking status online. A package appearing as undelivered may simply be pending collection at a post office or PackUp station following an unsuccessful postal worker visit. Tracking allows you to identify precisely where the shipment is located and its status. If tracking indicates successful delivery but the recipient received nothing, or if the shipment appears stuck at a stage for several days, then a complaint procedure should be initiated.

• Step 1: Check the online tracking on post.lu or via the mobile application to learn the latest status of the shipment
• Step 2: If the problem persists, contact POST Luxembourg customer service to report the incident
• Step 3: File a formal complaint via the online form, by email, by phone or by postal mail
• Step 4: Provide the requested supporting documents: proof of shipment, description of contents, photos of damage if applicable
• Step 5: Await processing of the complaint and POST Luxembourg's response

In case of a damaged package, it is essential to keep the packaging and photograph the damage before any further handling. If damage is discovered at the time of delivery, the recipient can issue written reservations with the delivery person. These reservations are an important element of the complaint file and strengthen the legitimacy of the compensation request. For packages delivered at a relay point or PackUp station, the recipient must report any anomalies as soon as possible after pickup.

POST Luxembourg offers two levels of compensation depending on the type of shipment and options subscribed. Standard registered shipments benefit from a flat indemnity in case of total loss or significant damage. For more extensive coverage, the SecurPack service allows insuring a shipment for a declared value. This supplementary insurance covers loss and damage up to the actual value of objects, against a premium corresponding to 1% of the insured value, with a minimum of 10 euros. SecurPack is available for registered letters and packages, at both national and international levels.

• Basic indemnity: Standard fee for registered shipments in case of proven loss or damage
• SecurPack: Supplementary insurance at the rate of 1% of declared value, minimum 10 euros, covering loss and damage
• Complaint timeframe: Complaints must generally be filed within 20 days of shipment or receipt
• Documents to provide: Proof of shipment, invoice or value estimate of contents, photos of damage if applicable

POST Luxembourg's customer service is reachable free of charge at 8002 8004 from Luxembourg, or at +352 2424 8004 for international calls, Monday to Friday from 8:00 am to 5:00 pm. Advisors can help locate a shipment, open an investigation in case of presumed loss, or guide the customer through the complaint procedure. Complaints can also be submitted via the contact form on the post.lu website or by postal mail to the company's headquarters address.

In case of unsatisfactory response from POST Luxembourg, or lack of response within the expected timeframe, the customer has recourse to the Luxembourg Institute of Regulation. This regulatory authority can be approached for mediation within one month following POST Luxembourg's response or the expiration of the processing timeframe. The ILR then acts as an impartial third party to facilitate dispute resolution between the customer and the postal operator.

Does POST Luxembourg handle international shipments and customs procedures?

POST Luxembourg transports mail and packages to over 200 countries worldwide, involving specific customs procedures for many destinations. The carrier guides its customers through these administrative formalities, while reminding that responsibility for declaring contents rests with the sender. Good understanding of customs requirements helps avoid delays and unexpected fees when shipping internationally.

For shipments within the European Union, no customs formalities are required thanks to the single market and free movement of goods. Packages circulate freely among the 27 member states without border control or additional taxation. This simplicity makes Europe the preferred terrain for cross-border commerce, with short and predictable delivery times to all Union countries.

The situation changes radically for shipments to countries located outside the European Union. Any package containing merchandise destined for a third country must be accompanied by a customs declaration detailing the nature, quantity and value of contents. POST Luxembourg uses standardized international forms defined by the Universal Postal Union.

• CN22 Declaration: Simplified form for shipments of 0 to 2 kg with total value less than 250 euros
• CN23 Declaration: Detailed form required for shipments of 2 to 30 kg or with value exceeding 250 euros
• Commercial invoice: Required document for shipments with value exceeding 1,000 euros, to be attached in duplicate
• HS Code: International harmonized code identifying the type of merchandise, to be indicated on declarations
• Country of origin: Mandatory mention for merchandise sales, indicating the place of manufacture of products

The sender must complete these forms accurately and attach them to the shipment before depositing it. Packages containing merchandise destined for export outside the EU cannot be deposited in standard yellow mailboxes. They must be handed to a POST agent at a POST space, post office or POST Point, who will verify the presence and compliance of customs documents.

On the import side, all packages from countries located outside the European Union are subject to customs procedures upon arrival in Luxembourg. Customs services examine declarations and may decide to immediately release the shipment, conduct thorough inspection, or claim customs taxes and duties from the recipient. Since July 1, 2021, Luxembourg VAT at the rate of 17% applies to all imported merchandise, regardless of value. This rule ended the exemption that previously existed for low-value shipments.

• Customs duties: Variable depending on product type and country of origin, calculated on declared value plus transport fees
• Import VAT: 17% in Luxembourg, applicable to product value plus any customs duties
• Excise duties: Applicable to certain specific products such as alcohol, tobacco or fuel
• Customs clearance fees: POST Luxembourg may charge handling fees for customs formalities performed on behalf of the recipient

Certain destinations present particular restrictions or complications. It should be noted that at the time of writing this information, shipment of packages to the United States via the standard postal network is temporarily suspended due to new US customs rules. POST Luxembourg offers DHL Express service as an alternative for shipments to this country. Customers wishing to send packages to the United States should therefore turn to this express option, available at major post offices in Luxembourg.

For shipments to other sensitive destinations, POST Luxembourg recommends checking applicable restrictions with the Luxembourg Customs and Excise Administration. Certain products are prohibited for export to certain countries, while others require special licenses or authorizations. Proper preparation of documents and honest declaration of contents helps avoid customs blockages and package returns to the sender.

Understanding tracking statuses

When you track a POST Luxembourg package online, different statuses may appear as it moves through the delivery process. These indications allow you to understand precisely where your shipment is located and what stage it is at. Here are the main statuses and their meanings: