Lightinthebox tracking
How to track my Lightinthebox package?
Ordertracker provides a simple solution to track your Lightinthebox packages. To begin, you'll need a Lightinthebox tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Lightinthebox package in real time.
Where can I find my Lightinthebox tracking number?
Finding your Lightinthebox tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my Lightinthebox package moving in the package tracking history?
Dealing with a Lightinthebox package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact Lightinthebox or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Lightinthebox customer service or the sender can help resolve shipping delays.
When I track my Lightinthebox package, why does it show as "returned"?
If you're tracking your Lightinthebox package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Lightinthebox package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead Lightinthebox to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, Lightinthebox may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Lightinthebox might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your Lightinthebox package is "returned" in tracking, contact the sender or Lightinthebox customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Lightinthebox policies and circumstances.
Why does the Lightinthebox parcel tracking timeline indicate that my order cannot be found?
When your Lightinthebox parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in Lightinthebox system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by Lightinthebox yet. Tracking should appear shortly.
About Lightinthebox
Lightinthebox is an international online retail company that offers a wide range of products at competitive prices. With a focus on fashion, home goods, electronics, and more, Lightinthebox provides customers with a convenient and affordable shopping experience. The company sources products from various suppliers worldwide, ensuring a diverse selection for customers. Lightinthebox is known for its commitment to customer satisfaction and reliable shipping services. Whether you're looking for trendy clothing, home decor, or gadgets, Lightinthebox aims to meet your needs with its extensive product catalog and global shipping options.
How to contact Lightinthebox?
If you are experiencing issues with the delivery process managed by Lightinthebox, please do not hesitate to contact their customer support.
Global online commerce to over 200 countries since 2007
LightInTheBox is a global online commerce company founded in 2007, which provides direct delivery of products to consumers worldwide. As a carrier of its own orders, LightInTheBox relies on an international logistics network that allows it to ship parcels to most countries and regions around the globe. The company offers its websites in many languages and serves over 200 destinations, demonstrating its global logistics reach.
LightInTheBox - Shipping methods and logistics services
To meet the varied needs of customers, LightInTheBox offers several shipping methods, ranging from economical shipping to express delivery. The available delivery options differ in terms of speed and cost. It should be noted that many items can benefit from the "24-hour shipping" option, which means they are prepared and handed over to the carrier within 24 hours of order confirmation.
The company notably offers the following shipping methods:
- International postal service (without tracking or with tracking) The most economical shipping method, provided by a national postal service. The version without tracking offers the lowest cost but does not allow online tracking of the parcel, while the version with tracking, also operated via the post, offers the possibility to track the parcel during its transit.
- International express postal delivery (Faster priority postal service than standard shipping. This option reduces transit times compared to economical post while using the international postal network (with tracking available).
- Priority delivery line) Option offered for certain specific destinations (e.g., the United States) to further speed up transit. This mode uses optimized logistics routes that allow faster delivery than standard postal methods.
- Express delivery by carrier (Shipping handled by international express courier companies (such as DHL, UPS, FedEx, etc.). This delivery mode is the fastest and includes full parcel tracking, in exchange for a higher cost.
Logistics process
Once the order is validated by the customer, it enters LightInTheBox's internal processing system. The logistics teams pick the items from the appropriate warehouse, proceed with packaging and labeling, and then prepare the shipment. This step is optimized thanks to a technical infrastructure for order and inventory management that allows for quick product location and reduced preparation times. In many cases, shipping can occur shortly after the order, especially for in-stock products or those benefiting from the expedited shipping option.
LightInTheBox operates several distribution centers worldwide. In addition to its main warehouses in China, the company has regional logistics sorting centers, notably in Europe and North America, to bring stocks closer to customers in these areas. Thus, an order can be shipped from the most relevant fulfillment center based on the destination country, reducing transit times and limiting potential import fees. If an order contains multiple items from different warehouses, LightInTheBox can ship the items separately: each parcel will then have its own tracking, ensuring that each product arrives as quickly as possible to the customer.
Returns management is also part of the logistics process. For example, for its North American customers, LightInTheBox has a dedicated processing center in the United States that handles returns and exchanges locally. In general, the company organizes the reshipment of returned items to the appropriate warehouse by coordinating reverse transport, allowing for effective after-sales service integrated into its logistics chain.
Geographical coverage
The geographical reach of LightInTheBox is very extensive. The company ships orders to all continents, serving North America, Europe, Asia, Africa, Oceania, and South America. In total, more than 200 countries and territories can be delivered thanks to this global logistics network. LightInTheBox collaborates with leading international carriers to transport parcels to these various regions while ensuring compliance with local delivery requirements.
The company also adapts its approach to better serve each market. It has localized websites and multilingual customer service in many areas. For example, LightInTheBox is present in North America (United States, Canada) and most Western European countries (such as the United Kingdom, Germany, France, Italy, or Spain). It also operates in Asia-Pacific, notably in Australia, Japan, South Korea, or Singapore. Furthermore, the company serves customers in Latin America (Brazil, Mexico, etc.) and the Middle East (Saudi Arabia, United Arab Emirates, among others). This extensive international presence allows LightInTheBox to offer delivery options and services tailored to the specificities of each region of the world.
Logistics partners
To transport its parcels worldwide, LightInTheBox relies on a vast network of transport partners. The company collaborates with many recognized international and local carriers to ensure reliable and efficient delivery of its orders. Among LightInTheBox's main logistics partners are:
- DHL: a global leader in express delivery, frequently used by LightInTheBox to quickly ship parcels internationally.
- UPS: another major carrier, used for domestic and international shipments thanks to its extensive and reliable network.
- FedEx: a renowned international courier company, which LightInTheBox uses to ensure fast and secure deliveries over long distances.
- EMS: international express postal service operated by national posts, used by LightInTheBox for shipping certain parcels via priority postal channels.
- USPS: United States Postal Service, mobilized by LightInTheBox for deliveries to American customers, ensuring efficient transit within the United States.
- Hongkong Post: Hong Kong's postal service, used for economical international shipments, particularly for destinations in Asia or for small standard shipments.
- YunExpress: a logistics provider specializing in cross-border e-commerce, combining international transport and relay by local carriers for the last mile. LightInTheBox uses YunExpress for certain shipments, with the parcel being handled in China and then handed over to a local partner once it arrives in the destination country.
The availability of these carriers may vary depending on the delivery country and the chosen shipping method. In all cases, LightInTheBox provides a tracking number allowing the parcel to be tracked via the concerned carrier's website or through the tracking interface on its own site.
Customs specifics
Since LightInTheBox ships internationally, its parcels may be subject to customs checks and fees in the destination country. The company informs customers that possible customs duties or import taxes may apply upon receipt, with these fees remaining the buyer's responsibility. It is generally not possible for LightInTheBox to estimate these taxes in advance, as they depend on local laws and the nature of the shipped goods. However, the existence of overseas warehouses allows in some cases to avoid import fees when items are shipped from an economic zone common to that of the customer (for example, an item shipped from a European warehouse to a European Union country will not entail customs formalities for the customer). In general, LightInTheBox includes the required documents (such as customs declaration and invoice) with international shipments to facilitate customs clearance. In case of taxes or fees claimed by the carrier or customs upon arrival, it is the recipient's responsibility to pay them in accordance with the regulations in force in their country.
Parcel tracking
LightInTheBox ensures transparent parcel tracking for most of its shipments. As soon as an order is shipped, a tracking number is assigned to it and communicated to the customer, notably via a shipping confirmation email containing the tracking information. By clicking on the provided tracking link, the buyer is directed to the carrier's website (e.g., UPS, DHL, or another partner) where they can view the status of their parcel in real-time. The customer can also track their orders directly from their online account, in the "My Orders" section, where delivery updates are displayed for each purchase. Thanks to these tools, the buyer has complete visibility over the transit of their parcel, from the departure from the warehouse to the arrival at the destination.
It should be noted that the most economical shipping option (postal service without tracking) does not allow for this detailed tracking. For all other shipping methods, tracking information is available and updated throughout the journey. Furthermore, when the transport mode involves a relay between multiple carriers, a second tracking number may be generated once the parcel is handled by the local partner. For example, a shipment sent via YunExpress will be assigned a new "local" tracking number as soon as the destination country's carrier receives the parcel. LightInTheBox ensures to communicate these possible additional tracking numbers so that the customer can continue to track their parcel until final delivery.
Internal technologies
LightInTheBox invests in cutting-edge technologies to continuously optimize its logistics. Internally, the company has developed integrated IT systems to manage orders, inventory, and shipments on a global scale. Its technical team, notably based in Seattle, has contributed to the implementation of global order processing and inventory management solutions to support the company's logistics operations. These platforms allow real-time coordination of the activities of the various international warehouses, automatically select the most appropriate shipping center for each order, and efficiently generate shipping labels and tracking numbers.
In the warehouses, LightInTheBox implements semi-automated processes that speed up parcel preparation, relying on scanners, sorting systems, and modern warehouse management software. The company also uses data analysis to anticipate demand and optimally distribute stocks among its various distribution centers. By reducing unnecessary steps in the supply chain and streamlining routing, LightInTheBox manages to shorten delivery times and contain logistics costs. This strategy of digitization and continuous improvement of the logistics chain is part of the company's desire to increase delivery efficiency and customer satisfaction worldwide.
Logistics history
Since its creation in 2007, LightInTheBox has continuously developed its logistics infrastructure to support its international growth. Initially, the company shipped most orders from its warehouses in China, resulting in significant transit times for distant destinations. As it grew, the volume of shipments increased, and the company had to innovate to maintain a high level of service while shipping to an increasing number of countries.
A key milestone was reached in 2014 with the opening of LightInTheBox's first logistics center in Europe. The following year, in January 2015, the company inaugurated its first distribution center in North America, located in Reno, Nevada. These regional establishments were part of LightInTheBox's strategy to strengthen its international delivery capabilities. The European warehouse quickly improved delivery times and reliability on the Old Continent, resulting in a notable increase in customer satisfaction in this area. Similarly, the opening of the North American center provided better logistics coverage in the United States and Canada, while facilitating local returns processing for these markets.
In the years that followed, LightInTheBox continued to consolidate its global logistics network. In 2018, it notably acquired the Singaporean company Ezbuy, strengthening its presence and infrastructure in Southeast Asia. The company also multiplied initiatives to speed up and secure its shipments, such as the introduction of priority shipping lines to certain destinations and the promotion of products shipped within 24 hours. Thanks to these successive developments, LightInTheBox has improved the speed and quality of its deliveries, thus maintaining a competitive advantage in the international online commerce sector.
Integrations with other carriers
LightInTheBox's shipments often integrate into an ecosystem of multiple carriers. Indeed, the same parcel may be handled by several successive delivery companies before reaching its destination. LightInTheBox coordinates these logistical transitions smoothly to ensure service continuity. For example, when a parcel shipped from China arrives in the destination country, it may be entrusted to a local carrier (national post or last-mile courier) for final distribution; on this occasion, a new "local" tracking number is assigned to the parcel once handled by the on-site partner. The information is then transmitted to the customer, allowing them to continue tracking without interruption despite the change of carrier. This advanced integration ensures that the relay between different delivery companies remains transparent to the end user.
On the technical side, LightInTheBox has set up IT gateways with its main logistics partners. These integrations allow for automated data exchange: shipping labels, customs documents, and tracking information are electronically transmitted to the concerned carriers, and conversely, status updates from the carriers are collected in LightInTheBox's system. Thus, the customer can view all the stages of their parcel on a single interface, even if it has transited through several successive delivery networks. By unifying the information flows of multiple carriers, LightInTheBox offers a consistent tracking experience and seamless delivery worldwide.
Competitive differentiation
Logistics is a major axis of differentiation for LightInTheBox against the competition in the international e-commerce market. Unlike many online marketplaces where each seller separately manages the shipment of their products, LightInTheBox centralizes the shipping of its items through its own warehouses and transport partners. This direct control over the shipping chain allows it to standardize delivery standards and offer customers a more reliable and predictable experience. The company can negotiate agreements with leading carriers and optimize routing thanks to the large volumes it handles, resulting in often reduced times and better quality service for consumers.
Furthermore, LightInTheBox offers its customers a wide range of delivery options, from economical mode to premium express service, where some competitors offer only a limited number. The implementation of "24-hour shipping" for many in-stock products illustrates LightInTheBox's ability to innovate to speed up its order processing. Moreover, thanks to its regional warehouses, the company can bring goods closer to high-demand areas, reducing distances and times compared to other players shipping exclusively from a single country. The combination of these factors: flexibility of shipping modes, investments in local infrastructure, and advanced integration with carriers - gives LightInTheBox a notable competitive advantage to satisfy an international clientele demanding in terms of delivery speed and reliability.
Delivery statuses at LightInTheBox
| Status | Description |
|---|---|
| Draft | Order created but not finalized (payment not yet confirmed). The customer can still modify or cancel this order before its final validation. |
| Pending | Order recorded and paid, awaiting processing. Shipment preparation has not yet started, and the order can potentially be canceled at this stage. |
| Processing | Order being prepared in LightInTheBox's warehouses. The items are being gathered and packed for upcoming shipment. |
| Shipped | Order handed over to the carrier and shipped. The parcel has left LightInTheBox's warehouse and is being handled by the delivery network to be transported to the destination address. |
| In transit | Parcel in transit between its departure point and the destination region. It progresses through logistics sorting centers and successive transports (plane, truck, etc.) towards its final destination. |
| Arrived in destination country | The parcel has reached the recipient's country. It will then be handled by the national postal service or a local carrier for the final delivery phase. |
| In customs clearance | The parcel is being processed by the customs authorities of the destination country. The documents and contents of the parcel are being examined to authorize its entry into the territory. |
| Customs clearance completed | Customs formalities are completed. The parcel has been released by customs and has resumed its journey in the delivery network for its final distribution. |
| Out for delivery | The parcel is in the final delivery phase. It has been entrusted to a local courier or mail carrier and is on its way to be delivered to the recipient that day. |
| Delivered | The order has been successfully delivered. The parcel has been handed over to the recipient, marking the conclusion of the delivery process. |
| Delivery failed | An attempt to deliver the parcel was unsuccessful. The carrier could not deliver the parcel (e.g., due to the recipient's absence or an incorrect address) and may reschedule a new attempt or drop the parcel at a pickup point. |
| Returned to sender | The parcel could not be delivered and is being returned to the sender (LightInTheBox). This situation may occur after several unsuccessful delivery attempts or if the recipient refuses the parcel. |