Track your package

Lightinthebox tracking

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How to track my Lightinthebox package?

Ordertracker provides a simple solution to track your Lightinthebox packages. To begin, you'll need a Lightinthebox tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Lightinthebox package in real time.

Where can I find my Lightinthebox tracking number?

Finding your Lightinthebox tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Lightinthebox package moving in the package tracking history?

Dealing with a Lightinthebox package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Lightinthebox or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Lightinthebox customer service or the sender can help resolve shipping delays.

When I track my Lightinthebox package, why does it show as "returned"?

If you're tracking your Lightinthebox package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Lightinthebox package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Lightinthebox to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Lightinthebox may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Lightinthebox might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Lightinthebox package is "returned" in tracking, contact the sender or Lightinthebox customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Lightinthebox policies and circumstances.

Why does the Lightinthebox parcel tracking timeline indicate that my order cannot be found?

When your Lightinthebox parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Lightinthebox system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Lightinthebox yet. Tracking should appear shortly.

Lightinthebox
Company information

About Lightinthebox

Lightinthebox is an international online retail company that offers a wide range of products at competitive prices. With a focus on fashion, home goods, electronics, and more, Lightinthebox provides customers with a convenient and affordable shopping experience. The company sources products from various suppliers worldwide, ensuring a diverse selection for customers. Lightinthebox is known for its commitment to customer satisfaction and reliable shipping services. Whether you're looking for trendy clothing, home decor, or gadgets, Lightinthebox aims to meet your needs with its extensive product catalog and global shipping options.


Founded 2007
Country China
Avg. delivery 7-90d

How to contact Lightinthebox?

If you are experiencing issues with the delivery process managed by Lightinthebox, please do not hesitate to contact their customer support.

Headquarters Lightinthebox, Beijing, China [email protected] Phone: +14083579104

How long does it take for Lightinthebox to deliver a shipment?

Lightinthebox offers several delivery options to cater to the diverse needs of its customers. The delivery time for each shipment depends on various factors such as the destination, shipping method chosen, customs clearance procedures, and any unexpected circumstances.

Standard Shipping is the most commonly used delivery method by Lightinthebox. It usually takes around 10-20 business days for the package to reach its destination. However, this timeframe can vary depending on the location and any possible delays during transit or customs clearance.

For customers who require faster delivery, Lightinthebox also offers Expedited Shipping. This option ensures a quicker delivery with an estimated time of 3-5 business days. Compared to Standard Shipping, Expedited Shipping may involve additional fees, as it utilizes express shipping services to accelerate the delivery process.

Additionally, Lightinthebox provides a variety of shipping methods based on the customer's location and preferences. Some other delivery options include Super Saver Shipping, which offers a more economical choice for non-urgent shipments, and Postal Service Priority Mail, which is primarily available for specific regions and offers a balance between cost and delivery speed.

It's worth noting that the exact cost of shipping depends on several factors, including the shipping method chosen, package weight, destination country, and any applicable customs charges. Lightinthebox calculates shipping costs based on these factors, and customers can view the estimated shipping fees during the checkout process before finalizing their purchase. This transparency allows customers to make informed decisions based on their budget and delivery time requirements.

It's important to remember that while Lightinthebox strives to meet the estimated delivery times, unforeseen circumstances such as natural disasters, customs delays, or peak shopping seasons can occasionally affect the delivery timeframe. Lightinthebox does its best to ensure smooth delivery and provides tracking information so customers can monitor the progress of their shipments. If any issues arise during the delivery process, customers can reach out to Lightinthebox's customer support for assistance and resolution.

What shipping carriers does Lightinthebox work with?

Lightinthebox works with several shipping carriers to ensure efficient and reliable delivery of their products to customers worldwide. Here are some of the shipping carriers that Lightinthebox commonly collaborates with:

  • DHL: DHL is a global leader in logistics and provides express shipping services. Lightinthebox often partners with DHL for fast and secure delivery. DHL tracking numbers typically begin with a combination of letters, such as "GM" or "LV," followed by a series of numbers.
  • UPS: United Parcel Service (UPS) is another prominent shipping carrier utilized by Lightinthebox. UPS offers both domestic and international shipping services. The tracking numbers assigned by UPS typically consist of a combination of letters and numbers.
  • FedEx: FedEx is a well-known courier company that offers reliable shipping solutions. Lightinthebox often collaborates with FedEx to deliver orders worldwide. FedEx tracking numbers commonly begin with a combination of letters, followed by numbers.
  • EMS: Express Mail Service (EMS) is an international postal service commonly used by Lightinthebox for shipping. EMS is operated by various national postal administrations. Tracking numbers issued by EMS usually start with a combination of letters, such as "E" or "L," followed by a series of numbers.
  • USPS: The United States Postal Service (USPS) is utilized by Lightinthebox for shipments within the United States. USPS is known for its affordable and reliable domestic shipping services. USPS tracking numbers generally begin with a combination of letters, followed by numbers and additional letters.
  • Hongkong Post: Lightinthebox also partners with Hongkong Post for international deliveries. Hongkong Post offers economy shipping options, particularly for customers located in Asia. Tracking numbers provided by Hongkong Post typically consist of a combination of letters and numbers.

It is important to note that the availability of specific shipping carriers may vary depending on the destination country and the chosen shipping method by the customer. Customers can track their orders on the Lightinthebox website using the provided tracking number.

More information about Lightinthebox

Lightinthebox, founded in 2007, is a global online retail company specializing in delivering a wide range of products directly to consumers worldwide. The company was established by Quji (Alan) Guo, a Chinese entrepreneur with the vision of providing customers with affordable and high-quality products from around the globe.

Initially, Lightinthebox started as a small business focused on providing apparel and accessories. However, over time, it expanded its product range to include various categories such as electronics, home and garden, beauty, and more. Today, Lightinthebox has grown into a prominent player in the e-commerce industry, with millions of customers in over 200 countries.

Lightinthebox operates through multiple subsidiaries and platforms to cater to the diverse needs of its worldwide customer base. Some of its main operating units include:

  • Lightinthebox.com: This is the company's primary e-commerce platform, offering a wide array of products across different categories. It serves as the main hub for customers to browse and purchase items directly from Lightinthebox.
  • Miniinthebox.com: As a subsidiary of Lightinthebox, Miniinthebox focuses primarily on consumer electronics, phone accessories, and gadgets. It offers a vast selection of products, including phone cases, headphones, smartwatches, and more.
  • Ezbuy.com: In 2017, Lightinthebox acquired Ezbuy, a Singapore-based cross-border e-commerce platform. Ezbuy provides customers in Southeast Asia with access to a wide range of products through its user-friendly interface and seamless shopping experience.

With its global expansion, Lightinthebox has transformed into a truly international company. It operates in numerous countries across different continents, including:

  • North America: Lightinthebox caters to customers in the United States and Canada, offering a localized shopping experience with fast and reliable shipping options.
  • Europe: The company has a strong presence in various European countries, such as the United Kingdom, Germany, France, Italy, and Spain. It has localized websites and provides multilingual customer support.
  • Asia Pacific: Lightinthebox operates in several countries across the Asia Pacific region, including Australia, Japan, South Korea, and Singapore. Its acquisition of Ezbuy has further strengthened its presence in this region.
  • Latin America and Middle East: The company also serves customers in countries like Brazil, Mexico, Saudi Arabia, and the United Arab Emirates, among others.

Lightinthebox's extensive global footprint enables it to reach customers worldwide, offering diverse products and services tailored to the preferences and expectations of different regions.