Leroy Merlin tracking

What is Leroy Merlin?

Leroy Merlin is the leading retailer of DIY products, decoration and home improvement products in France. Founded in 1923 by Adolphe Leroy and Rose Merlin, this family business has established itself as the essential reference for all home improvement projects, from small renovation work to large construction sites. With more than a century of existence, Leroy Merlin has accompanied generations of customers in their DIY and interior decoration projects.

The history of Leroy Merlin began in the Pas-de-Calais, where Adolphe Leroy senior opened the first "American Stocks" store in 1921, offering all kinds of materials from American military surplus from the First World War. This reduced-price material trade quickly found success among individuals wishing to build and furnish their homes. In 1923, Adolphe Leroy junior and his wife Rose Merlin took over the family business and gradually expanded the offer towards DIY products and supplies at prices accessible to everyone.

The company experienced continuous growth over the decades. In 1947, three new stores opened in northern France. In 1960, the company officially adopted the name "Leroy Merlin", merging the surnames of the two founders. A major turning point came in 1968 with the opening of the first self-service store, inspired by the supermarket model. This innovation made DIY products more accessible and offered an unprecedented shopping experience where customers could move freely and choose their items independently.

• Date of creation: 1923, with the opening of the first DIY business by Adolphe Leroy and Rose Merlin in northern France
• Founders: Adolphe Leroy and Rose Merlin, husband and wife partners in private and professional life
• Head office: Lezennes, near Lille, in the Hauts-de-France region
• Parent company: ADEO, a holding company majority-owned by the Mulliez Family Association
• Annual turnover: More than 7 billion euros for Leroy Merlin France
• Number of stores in France: 144 stores and 237 establishments in total
• Workforce: Approximately 29,000 employees in France

By the end of the 1970s, the retailer already had 33 stores. In 1979, the Mulliez family, already owner of the Auchan group and pioneer of large-scale food distribution, acquired a stake in Leroy Merlin. This strategic alliance enabled the company to benefit from considerable financial resources and logistical expertise to accelerate its development. In 2007, the Mulliez group restructured its DIY activities by creating the ADEO holding, which now brings together Leroy Merlin and other complementary retailers such as Weldom, Bricoman, Bricocenter and Zodio.

Today, Leroy Merlin celebrates its centennial as France's leading DIY retailer, far ahead of competitors Castorama and Bricomarché. The company offers a complete range of more than 100,000 references covering all areas of the home: tools, hardware, paint, flooring, tiles, sanitary ware, plumbing, electricity, heating, insulation, carpentry, gardening, decoration and storage. Beyond simply selling products, Leroy Merlin positions itself as a true partner for its customers' projects by offering advisory, assistance and installation services.

Which countries does Leroy Merlin deliver to?

Leroy Merlin is an internationally-oriented retailer, present on four continents through its parent company ADEO. The group operates stores in around fifteen countries, each with its own national e-commerce site allowing customers to order online and have items delivered. Each country has its own national e-commerce site: leroymerlin.fr for France, leroymerlin.es for Spain, leroymerlin.pl for Poland, etc. Overseas territories are subject to specific delivery conditions, or even restrictions for certain product categories.

In Europe, Leroy Merlin has developed a significant presence in many countries in southern and eastern parts of the continent. The retailer operates a network of stores in Spain, where it has 131 points of sale after acquiring the AKI chain. Portugal has 47 Leroy Merlin stores spread across the territory. Italy has 45 stores, while Poland has 80. The retailer is also present in Greece and Cyprus, Romania and Ukraine, providing consumers in these countries with access to the same ranges of home improvement products.

• Metropolitan France: Complete coverage of the territory with delivery to home, to collection points or in-store pickup at 144 points of sale
• Western Europe: Spain (131 stores), Portugal (47 stores), Italy (45 stores) with dedicated national e-commerce sites
• Eastern Europe: Poland (80 stores), Romania, Greece, Cyprus and Ukraine with adaptation to local specificities
• South America: Brazil with a network of stores and the professional brand Obramax
• Africa: South Africa and Ivory Coast with stores adapted to local markets
• Asia: Presence in China, Vietnam and Kazakhstan with varied store formats

Outside Europe, ADEO group has extended Leroy Merlin's presence to several continents. In Brazil, the retailer operates a network of large DIY stores supplemented by Obramax, its brand dedicated to building professionals. In South Africa, Leroy Merlin offers an offering adapted to the local market. More recently, the retailer has expanded to Ivory Coast to support the development of the African construction and renovation market. In Asia, the group is present in China with several stores, as well as in Vietnam and Kazakhstan.

Each country has its own logistics organization with warehouses and national distribution centers enabling optimized delivery times to customers. E-commerce sites are translated into the local language and offer payment methods adapted to the habits of each market. However, cross-border deliveries between countries are generally not offered. Thus, each customer must use the site corresponding to their country of residence. This organization allows each national subsidiary to offer a range of products and services perfectly adapted to local expectations and standards.

Which carriers does Leroy Merlin use?

Leroy Merlin does not operate its own fleet of vehicles to ensure last-mile delivery and uses a panel of partner carriers selected for their reliability and geographical coverage. The choice of carrier varies depending on the nature of the products ordered, their weight, their size and the delivery method chosen by the customer. This diversity of partners allows the retailer to offer solutions adapted to each type of order, from small packages of accessories to pallets of construction materials.

For small standard parcels, Leroy Merlin relies mainly on La Poste services via Colissimo. This historic partnership makes it possible to benefit from the exceptional national coverage of the French postal network, with delivery to home generally carried out within 48 hours of shipment. Customers can track their package thanks to the Colissimo tracking number and, in case of absence, collect their order from their local post office or reschedule delivery.

• Colissimo (La Poste): Main carrier for small standard parcels, delivery to home within 48 hours, online tracking and deposit at post office if absent
• Mondial Relay: Network of retail collection points for collecting small and medium-sized parcels, more than 11,000 collection points in France
• Chronopost: Express delivery for urgent orders, delivery within 24 hours in most urban areas
• Specialized carriers: Geodis, DB Schenker and other logistics providers for bulky items, pallets and on-appointment deliveries
• DPD, GLS, UPS: Additional carriers used depending on availability and geographical areas

For collection point deliveries, Leroy Merlin works closely with Mondial Relay, which has a dense network of more than 11,000 collection points in France, mainly local retailers. This option allows customers to collect their parcels at their convenience during the opening hours of the pickup point, often longer than the hours of passage of postal carriers. Only parcels with dimensions and weight compatible with handling by partner merchants can transit through this network.

Large or particularly heavy orders require the intervention of carriers specialized in industrial freight. Leroy Merlin calls on logistics companies like Geodis or DB Schenker, capable of handling pallets of tiles, custom carpentry, household appliances or batches of construction materials. These deliveries are mandatory by appointment, with a time slot agreed with the customer. The carrier has the necessary equipment to unload goods that can weigh more than one ton.

For third-party sellers present on the Leroy Merlin marketplace, delivery procedures may differ. Each partner seller organizes the shipment of its products with its own carrier, while transmitting tracking information to the Leroy Merlin platform. The customer can thus follow the progress of their order from their personal space, regardless of the origin of the product. Delivery times and charges are then set by each seller and may vary compared to Leroy Merlin's standard offers.

What are Leroy Merlin's delivery times?

Delivery times at Leroy Merlin vary depending on the delivery method chosen, the nature of the products ordered and their stock availability. The retailer offers several options allowing each customer to find the best compromise between speed and budget. For urgent needs, express solutions are available on a selection of items, while standard options are perfectly suited to projects planned in advance.

Standard home delivery is the classic option offered by Leroy Merlin. For the vast majority of small and medium-sized products, the delivery time is between 2 and 4 business days after order confirmation. This timeframe includes warehouse preparation time, carrier pickup and delivery to the customer's address. Deliveries are made Monday to Friday, generally between 8am and 6pm, with possible Saturday delivery depending on the carrier and geographical area.

• Standard small parcel delivery: 2 to 4 business days for most items, shipment via Colissimo or equivalent carrier
• Express 24-hour delivery: Reception the next day after order for eligible items marked "Delivery tomorrow at home"
• Collection point delivery: 3 to 5 business days, then storage of the parcel for 14 days at the collection point of your choice
• Delivery of bulky items: 3 to 12 business days depending on the product and geographical area, by appointment only
• In-store pickup: Available within 2 hours for products in stock at the selected store

For urgent needs, Leroy Merlin offers an express delivery option allowing certain items to be received the next day. This service only concerns products marked with "Delivery tomorrow at home" on the product sheets of the site. When this option is selected and the order is confirmed before the processing deadline, usually early afternoon, the parcel is sent as a priority via an express carrier such as Chronopost. Delivery then takes place the next business day in most served urban areas.

Bulky and heavy items, such as carpentry, bathroom furniture, heating equipment or pallets of materials, are subject to longer delivery times. After order preparation, the specialized carrier contacts the customer within 48 to 72 business hours to agree on a delivery appointment. The total time between order and actual delivery generally varies between 3 and 12 business days depending on the product, available stock and distance to be covered.

In some major cities, Leroy Merlin offers an express delivery service in just 3 hours for products available in-store. This premium option allows customers to receive their order in a very short timeframe, ideal for ongoing projects or last-minute needs. The service is available on time slots and requires that items are in stock at a partner store in the area.

What are Leroy Merlin's delivery costs?

Delivery costs at Leroy Merlin are calculated based on the size and weight of the ordered items as well as the delivery method chosen. The retailer offers a transparent pricing grid allowing each customer to know the delivery cost before finalizing their order. In-store pickup remains the most economical solution as it is completely free, while home or collection point deliveries are charged according to a progressive scale.

For small parcels where the sum of dimensions (length + width + height) does not exceed 200 centimeters, delivery charges are particularly affordable. Delivery to a collection point via Mondial Relay or Colissimo is offered at just 1.90 euros, making it the most economical option after in-store pickup. Standard home delivery costs 4.90 euros for the same parcel size, with deposit in front of the door or at the foot of the building.

• In-store pickup: Free, available within 2 hours for products in stock
• Small parcels to collection point: 1.90 euros (dimensions 200 cm or less combined)
• Small parcels to home standard: 4.90 euros, delivery to your home in 2 to 4 days
• Small parcels to home express 24h: 8.90 euros, delivery the next day
• Bulky parcels to collection point: 29.90 euros (dimensions over 200 cm combined)
• Bulky parcels to home standard: 49.90 euros, delivery by appointment
• Bulky parcels to home express 24h: 59.90 euros, priority processing
• Very large parcels (500 kg to 1.2 tonnes): 99.90 euros standard or 119.90 euros express

Bulky parcels exceeding 200 combined centimeters or with significant weight are subject to an increased pricing scale. Collection point delivery, when possible for this size, costs 29.90 euros. Standard home delivery for a bulky parcel is charged at 49.90 euros, with an express option at 59.90 euros for priority shipment. For very heavy items weighing between 500 kilograms and 1.2 tonnes, such as pallets of cinder blocks or tiles, the delivery charge is 99.90 euros standard or 119.90 euros express.

Leroy Merlin also offers the option of delivery into the room of your choice for bulky items. This service, charged 30 euros extra for large and very large parcels, mobilizes two delivery staff capable of carrying the product up to the desired floor and depositing it in the designated room. This service is particularly appreciated for household appliances, bathroom furniture or kitchen equipment that are too heavy to handle alone.

Unlike some e-commerce retailers, Leroy Merlin does not offer a systematic free delivery threshold on shipping costs. The cart amount does not affect shipping charges, which remain calculated solely based on the size and weight of items. However, occasional promotional offers may provide free delivery on certain product categories or above a certain purchase amount. Loyalty program members can also benefit from exclusive offers including discounts on shipping costs.

What are Leroy Merlin's delivery options?

Leroy Merlin offers a complete range of delivery and pickup options to adapt to the constraints and preferences of each customer. Whether you want to pick up your purchases in a few hours free of charge, have them delivered to your home or drop your parcel at a collection point near your workplace, the retailer offers flexible solutions covering all needs.

In-store pickup, also called Click and Collect, is the quickest and most economical option. After placing an order on the leroymerlin.fr site, the customer selects the Leroy Merlin store of their choice and books a pickup slot. If products are available in local stock, the order can be prepared in just two hours. The customer is notified by email and SMS as soon as their items are ready to be picked up at the store's pickup counter, on presentation of a form of identification and their order number.

• In-store pickup (Click and Collect): Free, preparation within 2 hours if stock available, order held for 48 hours after chosen pickup date
• Drive pickup: Service available in certain stores, the customer signals their arrival from their vehicle and an employee brings the order directly to the trunk
• 24/7 automatic lockers: Autonomous pickup anytime via secure lockers located at store entrance, personal code sent by SMS
• Collection point delivery: Parcel deposit at a Mondial Relay partner merchant or post office, pickup at your convenience within 14 days
• Standard home delivery: Parcel deposit in front of your door or at the foot of the building, delivery notification by carrier
• Express home delivery: Priority shipment for next-day reception on eligible items
• Appointment delivery: For bulky items, advance appointment with the carrier to agree on a delivery time slot
• Delivery to the room of your choice: Premium service with installation by two delivery staff up to the desired floor and room

Some Leroy Merlin stores offer a particularly convenient drive pickup service for bulky purchases. The customer goes to the store parking lot and signals their arrival via the mobile app or a dedicated call station. An employee then brings their order directly to their vehicle and helps if necessary to load the items into the trunk. This service greatly facilitates the pickup of heavy materials and avoids any tedious handling for the customer.

For maximum flexibility, Leroy Merlin has deployed automated lockers in several of its stores. These secure lockers, accessible 24 hours a day, 7 days a week for pedestrians, allow customers to collect their purchases at any time of the day or night. Once the order is placed in a locker, the customer receives a personal code by SMS allowing them to open the compartment containing their items. The order is held for 72 hours, leaving plenty of time to collect it.

Collection point delivery represents an interesting alternative for customers who are often away from home during delivery hours. The parcel is deposited at the partner retailer selected at the time of order, where it remains available for 14 days. The customer can collect it at their convenience during the retailer's opening hours, often longer than standard delivery hours. This delivery method is reserved for parcels with dimensions and weight compatible with handling by merchants.

For large-scale construction or renovation projects, Leroy Merlin offers delivery directly to the job site. Materials are delivered to the work site address and deposited at the location agreed with the carrier. This option requires ensuring in advance that the delivery location is accessible to a heavy vehicle, particularly for pallets or batches of several tonnes. The customer is contacted by the carrier to validate access conditions and set the delivery date.

What should I do if my Leroy Merlin order is lost or damaged?

Leroy Merlin is committed to ensuring delivery of each order in the best possible conditions. However, despite precautions taken during preparation and transport, it can happen that a parcel is damaged during shipment or, more rarely, that it gets lost in the logistics chain. In these situations, the retailer implements complaint procedures allowing customers to obtain an exchange or refund within reasonable timeframes.

If you receive a damaged parcel, the first step is to document the damage before even accepting delivery. If the carrier is present, the customer can make reservations on the delivery receipt by precisely describing the condition of the parcel or product. If damage is found after the delivery person leaves, it is recommended to take detailed photographs of the defects observed, the damaged packaging and the parcel label. These elements will serve as evidence when filing a complaint with customer service.

• Time limit for reporting: Contact Leroy Merlin customer service as soon as possible after discovering the problem, ideally within 48 hours
• Documents to provide: Order number, photos of damage, copy of purchase receipt, and if possible delivery receipt with reservations
• Standard return time limit: 6 months to exchange or get a refund for an item (excluding special orders and made-to-measure)
• Carte Maison return time limit: 12 months for loyalty program members, without receipt
• Refund time limit: 14 days after Leroy Merlin receives the returned item
• Breakage insurance loyalty program: Coverage of products broken during transport, storage or installation for LEROY&MOI members

To initiate a complaint, the customer can contact Leroy Merlin customer service by telephone at 03 59 57 46 04, available Monday to Friday from 8am to 7pm and Saturday from 9am to 5pm. It is also possible to submit a request via the contact form on the leroymerlin.fr site or directly at the store at the customer service counter. The advisor records the complaint and triggers the appropriate process depending on the nature of the problem: exchange for identical item, refund or sending a replacement product.

The return procedure varies depending on the size of the item concerned. For small parcels, Leroy Merlin sends a prepaid return label to attach to the packaging. The customer then deposits their parcel at a post office or Colissimo point and can track shipment thanks to the shipping number provided. For bulky or heavy items, customer service arranges an appointment with a carrier who will collect the goods directly from the customer's home.

Refunds are issued upon receipt and verification of the returned item by Leroy Merlin teams. The retailer commits to processing refunds within 14 days of receiving the product. The amount is credited back to the payment method used in the initial order. For faster refund, the customer can also return the item directly to the store, where refund is made immediately on presentation of the receipt.

Members of the LEROY&MOI loyalty program enjoy additional benefits if there is a problem with their order. The return time limit is extended to 12 months instead of 6 months, and items can be accepted back even without a receipt thanks to the purchase history recorded on the card. Additionally, the breakage insurance included in the program covers products damaged during transport, storage or installation by the customer themselves, offering valuable additional protection for DIY projects.

How to contact Leroy Merlin?

Leroy Merlin provides its customers with many contact channels to answer all their questions, whether about products, order tracking, technical advice for their projects or complaints. Customer service is organized to provide responsive and personalized assistance, with teams trained in the specifics of DIY and home improvement.

The telephone remains the preferred means of contact to obtain a quick response. The general customer service is available at 03 59 57 46 04, Monday to Friday from 8am to 7pm and Saturday from 9am to 5pm. For technical advice requests or questions relating to work projects, a dedicated number is available at 08 10 63 46 34, accessible 7 days a week from 8am to 7pm. This service is charged at the cost of a local call plus 0.05 euros per minute. Customers wishing to reach the head office can dial 03 28 80 80 80.

• Telephone customer service: 03 59 57 46 04, Monday to Friday from 8am to 7pm and Saturday from 9am to 5pm
• Technical advice and projects: 08 10 63 46 34, 7 days/7 from 8am to 7pm (0.05€/min + call charge)
• Head office: 03 28 80 80 80
• Customer service email: [email protected]
• Customer relations email: [email protected]
• Online contact form: https://www.leroymerlin.fr/contact/
• Online chat: Available on leroymerlin.fr for instant responses
• Social media: Facebook, Twitter, Instagram and Pinterest to follow news and contact customer service

For written requests, several email addresses are available. Internet customer service can be reached at [email protected] for all questions relating to online orders. For complaints or requests requiring in-depth follow-up, the [email protected] address allows you to contact the head office customer relations team directly. A contact form is also available on the leroymerlin.fr site, allowing you to submit a detailed request with attachments if necessary.

Online chat is a convenient option to get quick answers without telephone waiting. Accessible directly from the leroymerlin.fr site, this service allows you to chat in real time with an advisor for simple questions about products, availability or order tracking. For more complex requests, the advisor can direct the customer to the most appropriate channel.

Leroy Merlin is present on major social networks: Facebook, Twitter, Instagram and Pinterest. These platforms allow you to follow the retailer's news, discover decoration ideas and DIY advice, but also contact customer service via private messaging. The social media teams generally respond within short timeframes to questions asked through this channel.

The retailer pays special attention to the accessibility of its customer service. A dedicated space for deaf or hard of hearing people allows you to contact an advisor who speaks French Sign Language. This service is available Monday to Friday from 9am to 6pm, and Saturday from 9:30am to 1pm then 2pm to 6pm. For formal complaints requiring written documentation, letters can be addressed to the head office: Leroy Merlin France, Rue Chanzy, Lezennes, 59712 Lille Cedex 9.

Finally, each Leroy Merlin store has its own customer service, accessible on-site during opening hours. In-store advisors can answer questions about products, manage returns and exchanges, and assist customers with their projects. For customers who placed online orders with in-store pickup, the pickup counter ensures parcel delivery and can handle any complaints directly on-site.

Understanding tracking statuses

When you track a Leroy Merlin parcel online, different statuses may appear reflecting the successive stages of processing and delivery of your order. Here are the main statuses and their meaning: