Leroy Merlin tracking

Logistics for the distribution of DIY and construction products

Leroy Merlin relies on a vast logistics network to ensure the delivery of its products to customers. The brand has distribution centers and regional warehouses that centralize stocks and manage the shipment of orders to stores as well as to end customers. The supply chain is designed to handle both small packages and very large goods weighing up to several hundred kilos, or even more for major construction projects. Each order is carefully prepared to ensure that the items (whether light tools or heavy construction materials) are properly packaged and handled before shipping.

Leroy Merlin regularly invests in its logistics infrastructure and flow management systems to improve delivery time and reliability. In France in particular, the company collaborates with specialized service providers (such as ID Logistics) for the operation of its warehouses and the optimization of distribution routes. This system allows orders to be delivered as close as possible to delivery areas and reduces transport times. The delivery service covers the entire metropolitan territory, except for certain isolated areas (such as Corsica or overseas departments that are not directly served). Thanks to this efficient logistics organization, Leroy Merlin can offer customers different transport solutions tailored to their needs.

Quick in-store pickup service

In-store pickup allows the customer to collect their order themselves at one of the Leroy Merlin sales outlets. This service is free and offers great speed: products ordered online can often be prepared in just a few hours (subject to local stock availability). When placing their order, the customer selects the Leroy Merlin store where they wish to pick up their items, then chooses a pickup time slot. Once the order is ready, the store informs the customer (by email or SMS) that the items can be collected. On-site, the pickup is usually done at the online order pickup counter, upon presentation of an ID and the order number. In some stores, a "drive" type pickup service is available: the customer can notify of their arrival from their vehicle (via the mobile app or a call terminal) and an employee brings their order directly to the car. This system facilitates the loading of bulky items and reduces waiting time on site. This delivery method is ideal for avoiding transport costs and quickly benefiting from purchases, while avoiding the wait for home delivery.

Standard home delivery

Home delivery is the standard transport mode offered by Leroy Merlin to deliver ordered items directly to the customer's home or site. After preparing the order in the appropriate warehouse, a package is shipped by the carrier to the indicated address. For most products of moderate size or weight, delivery is generally made within a few business days. The package is left at the customer's doorstep (or at the doorstep of the site in the case of materials delivered to a work site). In case of absence during the delivery attempt, a notice may be left to reschedule a new attempt or to drop off the package at a pickup point. Note that for packages shipped via standard postal circuits, delivery may also take place on Saturday depending on the carrier's organization, offering some flexibility compared to regular business days.

For bulky and very heavy items, Leroy Merlin uses specialized carriers and delivery is made by appointment. In these cases, the customer is contacted beforehand to agree on a delivery date and time slot (usually during the day from Monday to Friday). It is also checked that the delivery location is accessible for a delivery truck (especially for pallets or very large packages). By default, home delivery is made "to your doorstep": the carrier drops the goods at the threshold of the home (or at the foot of the building) but does not enter inside. However, for certain heavy products, a "room of your choice" delivery option may be offered for an additional cost. This additional service generally involves two delivery personnel and allows the item to be installed directly in a room of the home (convenient for appliances, large furniture, or bathtubs, for example).

Fast delivery for urgent needs

For urgent needs, Leroy Merlin offers an express delivery option allowing certain products to be received very quickly, potentially as early as the day after the order. This express service is only available on a selection of items marked with the mention "Delivery from tomorrow at home". When this option is chosen and the order is placed before the processing deadline, the package is shipped as a priority (for example the same day or in the evening) via an express carrier. Delivery then takes place in a very short time (usually the next business day). The customer thus benefits from an almost immediate receipt of their items, ideal for not interrupting a project or starting a project without waiting. The cost of this express service is higher than that of standard delivery, but it offers the guarantee of priority processing and transport.

Flexible pickup at relay points

Delivery to a relay point (or dedicated pickup point) allows a package to be sent to an approved collection location instead of the customer's address. Leroy Merlin collaborates with partner networks such as Mondial Relay or La Poste's Colissimo service to offer this delivery method. When ordering, the customer chooses the relay point (local shop, parcel relay, or post office) where they wish to have their package delivered. Once shipped, the package transits through the carrier's network and is then dropped off at the chosen pickup address. These partner networks have a very dense coverage across the territory: there are several thousand pickup points throughout France, ensuring that a collection location is near most customers, including in rural areas. The customer is notified by notification (SMS or email) of the arrival of their package at the relay point, with a deadline to come and collect it. To pick up the package, they must present an ID and/or provide a pickup code provided in the notification. The relay point offers appreciable flexibility for customers who cannot stay available at home: they can choose the time that suits them to pick up their package during the relay's opening hours. Moreover, this delivery method is often economical. However, it is limited to packages of reasonable size and weight, compatible with handling by partner merchants; very large or too heavy goods cannot transit through a relay point.

Partnerships with external carriers

Leroy Merlin does not have its own delivery fleet for the last mile and uses external carriers to ship packages to customers. The choice of carrier depends on the type of service and destination. For small standard packages, the brand relies on recognized courier partners, for example, La Poste (via Colissimo) for postal home delivery, or Mondial Relay for delivery to a relay point. These carriers offer extensive national coverage and effective shipment tracking. For express deliveries, Leroy Merlin may use accelerated courier services (such as Chronopost or UPS Express) to ensure delivery in record time (next-day delivery in most cases). Similarly, for very bulky items requiring specific transport, the brand collaborates with logistics specialists in bulky freight or pallet transport (for example Geodis, DB Schenker, or others, depending on the region). These partners have vehicles and equipment suitable for handling furniture, construction materials, or large lots safely.

Internationally, each national subsidiary of Leroy Merlin generally relies on the leading carriers in its local market to ship orders. For example, in some countries, global players such as DHL, FedEx, or UPS may be called upon to ensure the logistics of long-distance or cross-border shipments. Leroy Merlin selects its transport partners based on their reliability, their ability to handle the required volumes, and the quality of tracking offered to end customers. It should be noted that for items sold by third-party sellers on the Leroy Merlin marketplace (integrated marketplace on the site), delivery terms may vary: each partner seller organizes the shipment of their products with their own carrier, while providing Leroy Merlin with the necessary tracking information so that the customer can track their order on the platform.

Parcel tracking and delivery management

All transport modes offered by Leroy Merlin are accompanied by a tracking service allowing the status of each delivery to be known. As soon as an order is shipped, a tracking number (or shipment number) is generated and communicated to the customer. Internally, Leroy Merlin teams (in-store and customer service) also have real-time access to tracking information, allowing them to quickly inform customers and proactively resolve any issues. This tracking number is sent by email and is also accessible from the online customer area, in the order tracking section. By entering this number on the concerned carrier's website or directly on the Leroy Merlin order tracking interface, the customer obtains updated information on the position of their package and the remaining steps before delivery.

Several tracking statuses follow one another, reflecting the progress of the order: confirmation, preparation, shipment, transit, delivery in progress, and finally delivery completed. At each important status change, the customer may receive a notification (for example when the package is taken over by the carrier, or when it arrives at the local distribution agency). In case of an order without creating a customer account, it is still possible to track the package using the order number provided at purchase: Leroy Merlin customer service can provide tracking information by phone or in-store based on this. Finally, if a logistical incident occurs (unusual delay, damaged package, or other), customer service acts as the interface with the carrier to resolve the issue and inform the customer. Shipment traceability is therefore an essential element of Leroy Merlin's delivery service, providing transparency and reassurance to buyers.

Logistical adaptation according to regions

Leroy Merlin is present in many countries and adapts its logistics organization to the specificities of each market. In general, each country has its own warehouses and distribution centers, allowing products to be stored as close as possible to local customers and orders to be shipped more efficiently. The delivery methods offered are substantially the same from one country to another: in-store pickup, standard or express home delivery, and delivery to a collection point, with some variations depending on local infrastructure.

In Western Europe (France, Spain, Italy, Portugal), Leroy Merlin relies on the main national carriers (postal services or local private courier companies) to distribute packages throughout the national territory, while ensuring customers a delivery tracking in the country's language and controlled deadlines. In very large countries or those with geographical peculiarities (such as Russia, Brazil, or South Africa), the brand deploys large-capacity regional logistics centers to optimally cover the territory, even if it means extending delivery times for the most remote areas. Everywhere, Leroy Merlin strives to maintain a homogeneous quality of service: the customer orders on the national site of their country and benefits from a delivery service designed for this market, while enjoying the experience and international logistics expertise of the Adeo Group (Leroy Merlin's parent company). Thus, whether in Poland, Greece, or China, a Leroy Merlin customer finds comparable delivery offers, adapted to local constraints and with the same commitment to reliability and transparency in tracking.

Delivery tracking process