Track your package

Lazada tracking

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How to track my Lazada package?

Ordertracker provides a simple solution to track your Lazada packages. To begin, you'll need a Lazada tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Lazada package in real time.

Where can I find my Lazada tracking number?

Finding your Lazada tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Lazada package moving in the package tracking history?

Dealing with a Lazada package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Lazada or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Lazada customer service or the sender can help resolve shipping delays.

When I track my Lazada package, why does it show as "returned"?

If you're tracking your Lazada package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Lazada package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Lazada to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Lazada may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Lazada might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Lazada package is "returned" in tracking, contact the sender or Lazada customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Lazada policies and circumstances.

Why does the Lazada parcel tracking timeline indicate that my order cannot be found?

When your Lazada parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Lazada system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Lazada yet. Tracking should appear shortly.

Lazada
Company information

About Lazada

Lazada is a leading e-commerce platform operating in multiple Southeast Asian countries. It was founded in 2012 and has since become one of the region's most popular online shopping destinations. Lazada offers a wide range of products, including electronics, fashion, home appliances, beauty products, and more. With a strong presence in countries like Thailand, Malaysia, Indonesia, and the Philippines, Lazada provides a convenient and reliable shopping experience to millions of customers. The company has a diverse seller base and offers various payment options, secure transactions, and efficient customer service. Lazada strives to continuously enhance its platform to meet the evolving needs of online shoppers in Southeast Asia.


Founded 2012
Country Singapore
Avg. delivery 7-90d

How to contact Lazada?

If you are experiencing issues with the delivery process managed by Lazada, please do not hesitate to contact their customer support.

Headquarters Lazada, Singapore, Singapore [email protected] Phone: n/a