LATAM Cargo tracking
How to track my LATAM Cargo package?
Ordertracker provides a simple solution to track your LATAM Cargo packages. To begin, you'll need a LATAM Cargo tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your LATAM Cargo package in real time.
Where can I find my LATAM Cargo tracking number?
Finding your LATAM Cargo tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my LATAM Cargo package moving in the package tracking history?
Dealing with a LATAM Cargo package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact LATAM Cargo or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, LATAM Cargo customer service or the sender can help resolve shipping delays.
When I track my LATAM Cargo package, why does it show as "returned"?
If you're tracking your LATAM Cargo package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a LATAM Cargo package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead LATAM Cargo to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, LATAM Cargo may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, LATAM Cargo might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your LATAM Cargo package is "returned" in tracking, contact the sender or LATAM Cargo customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on LATAM Cargo policies and circumstances.
Why does the LATAM Cargo parcel tracking timeline indicate that my order cannot be found?
When your LATAM Cargo parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in LATAM Cargo system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by LATAM Cargo yet. Tracking should appear shortly.
About LATAM Cargo
LATAM Cargo is a leading cargo airline based in Latin America. With a comprehensive network of destinations, LATAM Cargo offers air freight services to various countries across the region and beyond. The company specializes in transporting a wide range of cargo, including perishable goods, pharmaceuticals, e-commerce shipments, and more. With a strong focus on reliability and efficiency, LATAM Cargo is committed to providing excellent customer service and timely delivery of shipments.
How to contact LATAM Cargo?
If you are experiencing issues with the delivery process managed by LATAM Cargo, please do not hesitate to contact their customer support.
Air freight in Latin America from the LAN and TAM merger
LATAM Cargo is the air freight division of the LATAM Airlines group and is the main cargo carrier in Latin America. Based in Santiago, Chile, it is the result of the merger of the former entities LAN Cargo (Chile) and TAM Cargo (Brazil) following the integration of LAN Airlines and TAM Linhas Aéreas under the LATAM banner in 2012, formalized by the launch of the LATAM Cargo brand in 2016. LATAM Cargo now operates through several national subsidiaries (notably LATAM Cargo Chile, LATAM Cargo Brasil, and LATAM Cargo Colombia) while maintaining a unified brand identity. It serves more than 140 destinations across 29 countries, relying on the vast air network of the LATAM Airlines group. This network spans five domestic markets in Latin America (Brazil, Chile, Colombia, Ecuador, and Peru) and includes cargo routes to Europe, North America, the Caribbean, Oceania, Asia, and even Africa, demonstrating the company's global reach.
As the logistics arm of the group, LATAM Cargo relies on a modern fleet of all-cargo aircraft as well as the belly capacity of LATAM Airlines passenger planes. The company notably operates around twenty Boeing 767-300F cargo aircraft, most of which are passenger planes converted into freighters to increase freight-dedicated capacity. This expanding all-cargo fleet complements the bellies of approximately 300 LATAM airliners, allowing freight to be transported on both exclusively cargo flights and regular commercial flights. LATAM Cargo has major sorting centers at Santiago's Arturo Merino Benítez International Airport and Miami International Airport (the latter housing one of the largest temperature-controlled facilities on the continent, used for the secure transit of sensitive goods. Thanks to the combination of dedicated cargo aircraft and the overall passenger network capacity, LATAM Cargo offers an extensive and flexible infrastructure to meet freight transport needs across the American continent and beyond.
Flexible and fast shipping options
To adapt to each client's speed and budget requirements, LATAM Cargo offers three levels of shipping services:
- Express: premium service guaranteeing immediate confirmation on selected flights and priority handling of shipments at every stage. It is the ideal solution for urgent goods requiring the highest level of priority and the shortest transit time (usually 1 to 3 business days depending on the destination).
- Standard: regular routing service offering a planned itinerary to meet common shipping needs. This formula ensures reliable and consistent transport, available on all network flights, with typical lead times of about 1 to 5 days domestically and 3 to 10 days internationally depending on distances and formalities.
- Flex: economical and flexible service, offering modular routing options for shipments that can tolerate a longer transit time. It is a reliable cost-optimized solution, where delivery is guaranteed within a determined timeframe that can extend up to two weeks depending on the itinerary. It is suitable for less urgent cargo seeking a balance between cost and time.
Regardless of the chosen service, LATAM Cargo shipments benefit from punctuality commitments with delivery times respected or caught up within 24 hours in case of major unforeseen events, thus ensuring transport reliability. The shipping cost is calculated transparently based on several factors: weight, dimensions, and nature of the cargo, distance between origin and destination, selected transport service (Express, Standard, or Flex), and any additional options. To obtain an accurate rate tailored to a specific shipment, clients are invited to use the online quote tool or contact LATAM Cargo directly, which will provide a personalized offer based on shipping needs. This tailored approach ensures fair pricing while maintaining a high level of service, with each quote reflecting market constraints and the specific requirements of the transported goods.
Specialized transport for sensitive goods
Aware that each type of merchandise requires particular precautions, LATAM Cargo has developed a comprehensive range of Care transport solutions to adapt to various specific needs. Among these solutions are:
- PHARMA: an IATA CEIV-Pharma certified service, designed for the secure transport of pharmaceuticals and healthcare equipment requiring strict temperature control. Refrigerated facilities and special containers are implemented to maintain the cold chain throughout the journey, ensuring the integrity of sensitive medicines and vaccines.
- FRESH: a dedicated offer for perishable goods (fresh food products, flowers, etc.), with logistics processes ensuring constant freshness. LATAM Cargo leverages its temperature-controlled infrastructures and the speed of air freight to quickly transport these products, thus preserving their quality and shelf life.
- ALIVE: a specialized service for the transport of live animals (pets, livestock, exotic or farm species). The LATAM Cargo team is trained to the highest international standards in this area to ensure the well-being of animals during the journey: appropriate container, ventilation, and careful monitoring (and to comply with current health and safety regulations.
- SECURE: a highly secure solution for high-value or sensitive shipments (such as money, jewelry, works of art, high-end electronics, etc.). This service enhances security at every stage, with close monitoring, anti-intrusion measures, and rigorous chain of custody control to minimize the risk of theft or damage. LATAM Cargo works in coordination with airport authorities to ensure enhanced surveillance of this type of freight.
- HAZMAT (Dangerous Goods): a service compliant with international regulations for the transport of hazardous materials. LATAM Cargo handles regulated goods (chemicals, lithium batteries, flammable substances, etc.) by strictly adhering to safety and air safety protocols. Its specialized staff is trained in the latest IATA DGR rules to ensure proper handling, approved packaging, and correct labeling of these particular shipments.
- HUMAN REMAINS: a funeral service for the respectful transport of human remains and cremation urns. LATAM Cargo ensures that this type of sensitive shipment is handled with dignity, discretion, and in compliance with international legal and health requirements, from document preparation (transport permits, certificates) to delivery at the destination.
- POSTAL & COURIER: dedicated solutions for national/international postal shipments and express courier parcels. The POSTAL service manages the transport of postal mail (notably state or inter-administration mail) according to international postal standards, while the COURIER service is optimized for small parcels and urgent documents from integrators and courier companies, with shortened lead times and accelerated processing procedures. These shipments benefit from reduced ground processing times and boarding priority to ensure fast delivery.
- OVERSIZE: specialized handling for bulky, heavy, or oversized freight. LATAM Cargo has the expertise and equipment necessary to transport cargo with exceptional dimensions or weight exceeding standard limits. Tailored logistics solutions (suitable cargo aircraft, special pallets and containers, specific loading procedures) are implemented to safely transport industrial goods, heavy equipment, or large-scale special projects.
Thanks to this range of specialized products and services, LATAM Cargo is able to handle a wide variety of goods, from foodstuffs to works of art, including live animals and sensitive pharmaceuticals, while maintaining a high level of quality, safety, and regulatory compliance. The company was also the first in America to obtain the CEIV Pharma certification (Center of Excellence for Independent Validators in Pharmaceutical Logistics) issued by IATA, recognizing the excellence of its procedures for the transport of health products. It has since strengthened its capabilities, also obtaining the CEIV Li-Batt certification for the safe transport of lithium batteries, and adheres to strict environmental standards (such as the IEnvA environmental management program) to ensure a freight service that is both efficient and responsible.
Real-time tracking tools
LATAM Cargo offers its clients practical tools to track the progress of their shipments in real-time. Each shipment is associated with a unique tracking number, usually in the format of an air waybill (AWB) consisting of a combination of letters and numbers. For LATAM Cargo shipments, the number often follows a standard structure: it may start with the carrier code "LA" (referring to LATAM Airlines) or "JJ" (former code of TAM Airlines in Brazil), followed by a series of numbers, for a total length of about 10 to 12 characters. For example, a tracking number might look like LA9876543210 or JJ1234567890. Each tracking number is unique and allows the shipment to be identified and tracked through all stages of its transport.
Clients can enter this tracking number on the LATAM Cargo online portal (Track Your Shipment or e-Tracking section on the official website) to access up-to-date information on their shipment. The tracking system displays the different statuses of the package: from initial pickup to final delivery (as well as its current or last known location. By regularly following these updates, both the sender and the recipient can know where the goods are and estimate the remaining time before delivery. Online tracking also provides an estimated delivery date, recalculated in case of delay, and reports any notable incidents (such as pending customs clearance or a rerouted flight) that may affect transit. This level of transparency allows clients to anticipate the receipt of their goods and react quickly in case of unforeseen events. In addition, LATAM Cargo can send proactive notifications: by email or through integrations with client systems (when certain key events occur (departure, arrival, availability, etc.), to keep all stakeholders informed.
Below, a table summarizes the main tracking statuses used by LATAM Cargo during the transit of shipments, with their meaning in English:
| Status | Description |
|---|---|
| BKD | Shipment booked on a specific flight (reservation confirmed) |
| RCS | Goods received from the sender and registered at the departure terminal (initial pickup) |
| RCT | Goods received from another carrier (transfer from a third-party company) |
| MAN | Shipment manifested on a flight: included in the flight plan (ready to be boarded) |
| DEP | Departure (the plane carrying the shipment has taken off from the origin airport |
| ARR | Arrival) the plane carrying the shipment has arrived at the destination airport |
| RCF | Goods received from the flight upon arrival (cargo unloaded and delivered to the destination freight terminal) |
| NFD | Recipient notified (the shipment has arrived at the destination and the recipient (or their agent) has been informed of its availability |
| DLV | Delivered: the shipment has been handed over to the final recipient or their authorized representative |
| TFD | Transferred (the shipment has been transferred to another flight or carrier (connection ensured) |
| TRM | Interline transit: shipment pending transfer to another company or flight (scheduled for connection) |
| CCD | Cleared - the cargo has successfully passed import customs checks and is authorized to enter the destination country |