K&N Kühne + Nagel tracking

What is Kuehne + Nagel?

Kuehne + Nagel is one of the world's leading logistics and freight transport companies, recognized as the global leader in maritime freight and air freight. Founded in 1890 in Bremen, Germany by August Kühne and Friedrich Nagel, this historic company began as a transport commission specialized in maritime freight, including the transport of cotton and consolidated goods. More than 130 years later, the Swiss group has established itself as an essential player in the international logistics chain, present in approximately 100 countries through nearly 1,300 operational sites.

The history of Kuehne + Nagel is marked by continuous growth and remarkable adaptability. Following Friedrich Nagel's death in 1907, August Kühne took full ownership of the company while retaining the names of both founders. World War II marked a turning point, but from 1949 onward, the Kühne and Nagel families partnered again to restart and unify the company under the brand we know today. This renaissance laid the foundation for international expansion that would continue to accelerate over the following decades.

In the 1950s, Kuehne + Nagel opened its first offices outside Europe, notably in Canada, before gradually expanding into Latin America, Asia, and the Middle East. In 1975, the company took a decisive step by adopting an international holding structure with the creation of Kuehne + Nagel International AG, based in Schindellegi, Switzerland. This relocation of headquarters accompanied a global growth strategy founded on targeted acquisitions and major technological investments.

• Date of creation: 1890, in Bremen, Germany, as a maritime transport commission
• Founders: August Kühne and Friedrich Nagel, two visionary German entrepreneurs in the logistics sector
• Current headquarters: Schindellegi (canton of Schwyz), Switzerland, since 1975
• Workforce: More than 80,000 employees worldwide
• Global presence: Approximately 1,300 sites in nearly 100 countries across all continents
• Clients: More than 400,000 clients, from local SMEs to multinationals
• Shareholding: Klaus-Michael Kühne, grandson of cofounder August Kühne, remains the principal shareholder of the group

Kuehne + Nagel does not define itself as a simple transporter, but as a strategic partner offering integrated end-to-end logistics solutions. Its business model is based on cost optimization, operational performance, and partnerships with specialized transporters. The group was recognized as the "most visionary logistics provider" in Gartner's Magic Quadrant, highlighting its ability to innovate and challenge established industry practices. The company has also been rewarded for its responsible and effective use of artificial intelligence in the supply chain.

Kuehne + Nagel's structure is organized around several specialized divisions that cover all logistics needs. The Sea Logistics division is the historic core of the group's business, holding a world leader position in maritime freight. The Air Logistics division offers fast air transport solutions for urgent or high-value shipments. Road Logistics manages road and combined rail-road transport throughout Europe and beyond. Finally, Contract Logistics manages warehouses and logistics operations for industrial and distribution clients, with added-value services such as packaging, labeling, and assembly.

Which countries does Kuehne + Nagel deliver to?

Kuehne + Nagel has exceptional geographic coverage, present in nearly 100 countries worldwide. This global presence enables the group to support its clients throughout their entire international supply chains, regardless of the continent of origin or destination. Kuehne + Nagel's logistics network connects major economic centers and integrates port and airport infrastructure to ensure continuous flow of goods.

In Europe, Kuehne + Nagel operates in virtually every country on the continent. Germany, the group's country of origin, remains a major market alongside France, the United Kingdom, Italy, Spain, the Netherlands, and Belgium. The consolidation network managed and controlled by the company serves more than 40 European countries through more than 3,000 weekly international departures. This density of connections allows for competitive delivery times on intra-European flows, whether for express shipments or standard freight services.

In each country where Kuehne + Nagel is established, the group has a dense network of agencies and logistics platforms. These sites, including offices and specialized warehouses, employ qualified local teams. The main economic regions of each country benefit from large-scale platforms that enable efficient service to the entire national territory in question.

• Europe: More than 40 countries served, including the European Union, the United Kingdom, Switzerland, Norway, and the Balkans
• Americas: United States, Canada, Mexico, Brazil, Argentina, Chile, Colombia, Peru, and all of Central America
• Asia-Pacific: China, Japan, South Korea, India, Singapore, Thailand, Vietnam, Indonesia, Malaysia, Philippines, Australia, New Zealand
• Middle East: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Israel
• Africa: South Africa, Kenya, Tanzania, Uganda, Ghana, Angola, Mozambique, Namibia, Morocco, Egypt

The Asia-Pacific region is a major growth axis for Kuehne + Nagel. The group manages massive export and import flows, supported by regional logistics sorting centers and solid local partnerships. China, in particular, represents a strategic hub for shipments to Europe and North America. Japan, South Korea, and Southeast Asia complement this network with operations in major industrial and port zones.

In the Middle East and Africa, Kuehne + Nagel has developed its presence to cover emerging markets and developing economies. The United Arab Emirates, particularly Dubai, constitutes a major regional logistics hub for flows to East Africa and the Indian subcontinent. In South Africa, Kenya, and other African countries, the group offers its maritime freight, air freight, and contract logistics services to support the economic development of these territories.

For international shipments, Kuehne + Nagel relies on Universal Postal Union agreements and established partnerships with postal operators and national transporters in each destination country. This collaborative approach ensures final delivery even in remote areas, while maintaining complete traceability of shipments from origin to delivery.

What are Kuehne + Nagel's services and delivery times?

Kuehne + Nagel offers a comprehensive range of logistics services adapted to all types of shipments and time constraints. As an international freight forwarder, the company operates in maritime freight, air freight, road transport, and contract logistics, with modular offerings based on each client's specific needs. Delivery times vary considerably depending on the mode of transport chosen, the destination, and the service level selected.

For road transport in Europe, Kuehne + Nagel offers several options for pallet-based freight services. The Standard service offers delivery within 4 to 6 business days for domestic shipments, with or without appointment scheduling. The First service, faster, allows delivery within 2 to 3 business days. For clients with strict time constraints, the First 10 and First 12 options guarantee delivery before 10 a.m. or noon respectively on the agreed date. These premium services benefit from a limited refund guarantee equal to the price difference with the Standard option if the deadline is not met.

Kuehne + Nagel's freight service allows delivery of up to 3 to 5 pallets depending on destinations. Beyond these volumes, shipments fall under partial or full load transport, with specific pricing and delivery times. The European consolidation network, with its more than 3,000 weekly international departures, ensures regular connections to more than 40 countries on the continent, allowing competitive transit times on major trade routes.

• Standard Freight: 4 to 6 business days, ideal for non-urgent shipments with good value for money
• First Freight: 2 to 3 business days, delivery starting from the first available day after pickup
• First 10: Guaranteed delivery before 10 a.m., for morning production or distribution constraints
• First 12: Guaranteed delivery before noon, offering additional flexibility while ensuring morning reception
• European consolidation: Delivery times vary depending on destinations, typically 3 to 7 business days intra-Europe

For air freight, Kuehne + Nagel has developed several service levels adapted to different urgency and budget needs. The KN Express service offers door-to-door delivery within 1 to 3 business days, ideal for truly urgent shipments or high-value goods requiring fast handling. The KN Expert service provides delivery within 5 business days, offering a compromise between speed and cost. Finally, the KN Extend service is the economical air freight option, with transit of 6 to 15 business days, suitable for less urgent shipments but still requiring faster handling than maritime freight.

Maritime freight, the historic core of Kuehne + Nagel's business, offers naturally longer delivery times but significantly more competitive costs for large volumes. Maritime transits typically range from 15 to 45 days depending on routes, with full container (FCL) or consolidation (LCL) services depending on shipment volumes. The group negotiates favorable capacity and rates with major shipping lines thanks to its considerable shipping volume, enabling it to offer attractive terms to its clients.

Regarding weekend and holiday deliveries, it should be noted that Kuehne + Nagel's freight services operate primarily Monday to Friday. Saturday deliveries are generally not available on standard routes. For shipments requiring delivery outside standard business days, specific solutions can be studied on a case-by-case basis with the sales team, particularly for continuous-flow industries or exceptional situations.

What are the rates and maximum dimensions accepted by Kuehne + Nagel?

Kuehne + Nagel's rates are calculated according to several criteria that adapt the cost to the exact profile of each shipment. Weight, dimensions, destination postal code, chosen service level, and any additional options all factor into the final price calculation. This tailored pricing allows shippers to pay a fair price corresponding to the service actually provided, without surcharges related to standardized packages.

For freight and pallet shipments, rates are generally calculated based on the weight/volume ratio of the goods, following the chargeable weight principle. If the volume of the shipment is disproportionate to its actual weight, volumetric weight will be used for billing. This method encourages shippers to optimize goods packaging to minimize wasted space in transport vehicles.

Kuehne + Nagel's freight service is distinguished by clearly structured rates that maximize predictability for clients. Rate grids take into account the geographic delivery zone, with rates varying by region and destination country. First 10 and First 12 options involve a surcharge compared to the Standard service, but benefit from a refund guarantee of the price difference if the promised time slot is not met.

• Maximum weight per package: 25 kg for standard boxes and individual packaging
• Maximum weight with tailgate: 800 kg per package for shipments requiring a tailgate lift for loading or unloading
• Standard dimensions: Shipments up to 240 x 120 x 220 cm (length x width x height) are accepted under normal conditions
• Oversized shipments: Goods exceeding 300 cm in length or standard dimensions require a specific request
• Number of pallets: Up to 3 to 5 pallets depending on destinations for the freight service
• Loading assistance threshold: For loads of 430 kg and above, loading and unloading assistance must be available on site

For shipments from 2 pallets onward, a loading meter (lm) deduction system applies based on goods stackability. For example, 2 stackable euro pallets count as 1 pallet position, or 0.4 loading meters, while 2 non-stackable euro pallets occupy 2 positions, or 0.8 loading meters. This calculation method ensures fair billing reflecting actual space occupation in the transport vehicle.

Regarding oversized or special characteristic goods, Kuehne + Nagel can handle shipments exceeding standard dimensions, but these require prior assessment and a personalized quote. Heavy or oversized items, hazardous materials, or products requiring special transport conditions are evaluated case-by-case to determine appropriate means and corresponding rate.

To obtain an accurate quote, clients can use the myKN online portal which provides instant quotes by entering the desired mode of transport, shipment characteristics, and destination. This automated quote system offers valuable pricing transparency and allows shippers to quickly compare different service options before confirming their order.

What are Kuehne + Nagel's delivery options?

Kuehne + Nagel offers several delivery methods adapted to its clients' logistics constraints and transported goods characteristics. As a specialist in B2B freight and logistics, the company focuses primarily on professional deliveries and pallet shipments to sites equipped to receive goods. Available options nevertheless provide some flexibility in organizing deliveries.

Home or on-site delivery is the primary distribution method for Kuehne + Nagel shipments. The driver deposits the palette(s) directly at the building entrance, loading dock level, or site entrance, against mandatory recipient signature. It is important to note that the driver is not obligated to deliver inside a building or carry goods upstairs. Reception must therefore be planned on ground level or at a location accessible to delivery vehicles.

The tailgate option is available for recipients without a loading dock. This additional service allows the driver to deposit pallets on the ground using the vehicle's hydraulic lift, facilitating reception for non-equipped sites. The maximum weight authorized for pickups and deliveries with tailgate is 800 kg per package.

• Scheduled delivery: The transporter contacts the recipient by phone or email after pickup to agree on a delivery date and time slot
• Standard delivery: Daytime delivery without guaranteed time slot, recipient is notified of the planned date
• First 10 delivery: Guaranteed delivery before 10 a.m. for recipients with morning production constraints
• First 12 delivery: Guaranteed delivery before noon, offering more flexibility than First 10 option
• Tailgate option: Ground unloading for sites without dock, essential for many deliveries to individuals or small shops

Regarding pickup points and automated lockers, it should be noted that Kuehne + Nagel, as a transporter specialized in pallet freight and bulky shipments, does not offer pickup point delivery. This distribution method, suited to small e-commerce packages, does not match Kuehne + Nagel network positioning and equipment. Clients wishing to use pickup point delivery for small packages should contact other transporters specialized in small package delivery.

Delivery reprogramming is possible by contacting customer service or the local agency in charge of distribution. In case of absence on first attempt or schedule change, the recipient can arrange a new delivery date. However, this flexibility remains more limited than for standard parcel messaging services, due to constraints related to managing delivery routes carrying pallet goods.

For international shipments, Kuehne + Nagel offers door-to-door delivery solutions including pickup from the shipper's warehouse to the recipient's final address, including main transport stages (maritime, air, or road), customs clearance, and local distribution. This integrated approach simplifies logistics management for clients while ensuring complete traceability throughout the journey.

Kuehne + Nagel's notification system allows recipients to stay informed of their delivery progress. Email or SMS alerts can be configured to signal major transport stages: pickup completed, arrival at transit hub, out for delivery, and delivery confirmation. These notifications improve customer experience and allow anticipation of goods reception.

What if my Kuehne + Nagel package is lost or damaged?

If there is a problem with a Kuehne + Nagel shipment, whether loss, damage, or significant delay, there is a procedure to follow to file a claim and obtain compensation. Quick reaction and quality evidence are determining factors for favorable case handling. It is therefore essential to know the best practices to adopt when receiving a suspect package or discovering a problem.

Upon receiving your package, it is essential to carefully inspect the goods before signing the delivery receipt. If you observe visible damage to the packaging or products, you must issue detailed and precise reservations on the delivery receipt. These reservations form the legal basis for any subsequent claims. Without written reservations at time of delivery, it will be very difficult, if not impossible, to successfully file for damage compensation.

In addition to reservations on the delivery receipt, it is strongly recommended to immediately send an email to the transporter and shipper notifying them of the problem. This message should be accompanied by photographs of the damaged package from different angles. Photos should show the transport label to clearly identify the shipment, the outer packaging showing damage, and damaged products inside. This visual evidence is an essential element of the claim file.

• Upon reception: Inspect goods and issue precise reservations on delivery receipt for visible damage
• Within 3 days: Confirm reservations by registered mail with acknowledgment of receipt to the transporter
• Evidence to gather: Photograph packaging, label, and damaged products, keep all transport documents
• Contact Kuehne + Nagel: Online form at kn-portal.com/contact_us or customer space espace-services.kuehne-nagel.fr
• Claim deadline: Claims must be filed within legal timeframes, generally 3 days for apparent damage

In case of lost package, the procedure differs slightly. A shipment is considered lost when it has not been delivered within a reasonable time after the planned date and tracking shows no further updates. In this case, contact Kuehne + Nagel customer service to report the situation and open an investigation. The transporter typically has a timeframe to conduct searches before officially acknowledging the loss and initiating compensation process.

Compensation for loss or damage depends on several factors, including the transporter's general terms and conditions, the CMR convention for international road transport, and any additional insurance purchased. Transporter liability limitations are often capped at an amount per kilogram of goods, which may be insufficient for high-value products. This is why Kuehne + Nagel offers additional insurance solutions.

Kuehne + Nagel's KN Sure insurance allows for more comprehensive coverage in case of loss. This transport insurance program, offered in partnership with the Nacora International Insurance Brokers subsidiary, provides door-to-door protection covering loading, transport, and unloading. Three formulas are available: SPOT for one-off shipments, FLEX for automatic coverage of shipments handled by Kuehne + Nagel, and FIX for extended coverage including shipments not handled by the group. In case of loss, KN Sure allows compensation up to the total insured value of goods, with rapid claim processing.

If amicable procedure does not result in satisfactory resolution, recourse to legal action remains possible as a last resort. Before resorting to this, it is recommended to exhaust all amicable remedies and seek mediator assistance if necessary. Competent courts vary depending on dispute nature and amounts involved.

Does Kuehne + Nagel handle international shipments and customs formalities?

Managing international shipments and customs formalities is one of Kuehne + Nagel's key competencies. As an international freight forwarder present in nearly 100 countries, the company has recognized expertise in international commerce and customs clearance procedures. This mastery of customs regulations, acquired over more than 130 years of experience, enables Kuehne + Nagel to support clients in their cross-border exchanges in full compliance with applicable legislation.

Kuehne + Nagel is an authorized customs representative in all European countries, enabling it to import goods into each European Union member state. The group has sites at each major entry point in Europe, offering its clients privileged access to optimized routes requiring fewer intermediaries. This strategic presence at borders and ports enables accelerated customs procedures and reduced transit times.

The company benefits from Authorized Economic Operator (AEO) status, a European customs certification attesting to its reliability and compliance with safety and security standards. This privileged status allows for simplified customs procedures, reduced controls, and priority processing of formalities. For Kuehne + Nagel clients, this results in shortened customs clearance times and increased operational fluidity.

• Export declarations (EX): Preparation and transmission of customs declarations for shipments leaving European territory
• Export accompanying document (EAD): Generation of official documents attesting to export clearance
• Transit procedures: Management of transit arrangements allowing border crossing without duty payment at intermediate points
• Transit document (TAD): Issuance and tracking of transit titles for regulated shipments
• Import declarations: Full handling of goods entry formalities on the territory
• Tariff classification: Determination of appropriate customs codes for correct goods taxation

For import operations, Kuehne + Nagel offers a comprehensive range of customs clearance services guaranteeing compliance with local and international customs regulations. This includes managing trade agreements and tariff preferences, correct application of customs classifications, and accurate assessment of applicable taxes and customs duties. The group's team of customs specialists includes former customs officials and certified professionals capable of handling the most complex situations.

Special customs regimes are also part of Kuehne + Nagel's offering. Active processing allows importing goods for processing before re-exportation, without paying customs duties. Passive processing follows the reverse scheme for goods temporarily exported for processing. Temporary imports and customs warehousing are other options for optimizing flow management and improving company cash flow by deferring duty payment.

It is important to note that expenses related to customs formalities often represent a larger share of shipping costs than transport itself. Kuehne + Nagel supports its clients in seeking customs optimization by exploiting free trade agreements, tariff preferences, and simplified procedures. This advisory approach allows significant reduction in total international operation costs while guaranteeing perfect regulatory compliance.

Regarding customs duties and import taxes, responsibility for their payment depends on sales terms agreed between shipper and recipient (Incoterms). In DDP (Delivered Duty Paid) shipments, the shipper covers all fees, duties, and taxes. In DAP (Delivered at Place) or DDU (Delivered Duty Unpaid) shipments, the recipient must pay customs duties and import VAT before taking receipt of goods. Kuehne + Nagel can advance these costs on behalf of the recipient with subsequent billing, facilitating customs clearance formalities.

Understanding tracking statuses

When you track a Kuehne + Nagel package online, different statuses may appear to inform you of your shipment's progress. These statuses correspond to different stages of the logistics process, from pickup at the shipper to final delivery. Here are the main statuses and their meaning: