KazPost tracking

Postal service of Kazakhstan since the 19th century

KazPost is the national postal operator of the Republic of Kazakhstan. It is a leading postal company that is a key element of the country's infrastructure. Responsible for providing mail and parcel services throughout the Kazakh territory, KazPost plays an essential role in national and international communication, as well as in the development of local commerce and economy. Its postal network covers both urban and rural areas, ensuring citizens have universal access to postal services, regardless of their place of residence.

Founded in the mid-19th century under the administration of the Russian Empire, the Kazakh postal service has evolved into the modern structure known today as KazPost. Over the decades, this institution has adapted to political, economic, and technological changes while preserving its fundamental mission: reliably delivering correspondence and goods to all corners of Kazakhstan and beyond its borders.

History of KazPost

The origins of the Kazakh post date back to the time of the Russian Empire. Created around the mid-19th century as an integral part of the imperial postal network, the postal service in Kazakhstan was initially intended to serve the needs of the tsarist administration and the elite. Gradually, its use extended to the general population, allowing the delivery of letters and parcels across vast distances and isolated territories.

In the 20th century, during the Soviet period, Kazakhstan's postal network became an essential component of the Soviet Union's postal system. KazPost (although not yet designated by this name) played a crucial role in connecting regions, linking cities and countryside across the country. This period was marked by the modernization of postal infrastructure and a significant expansion of services, accompanying the urbanization and industrial development of the Soviet Republic of Kazakhstan.

After the collapse of the USSR and Kazakhstan's independence in the early nineties, a new era opened for the national postal service. The company KazPost was officially established and restructured to meet the needs of the young sovereign state. In the years that followed, KazPost adopted reforms and integrated new technologies to improve its efficiency and expand its range of services. For example, a postal savings system was introduced at the beginning of the 21st century, making the Kazakh post one of the first in the region to offer financial services alongside traditional postal services. Throughout its recent history, KazPost has strived to remain a reliable provider, aligned with international postal industry standards, and to maintain the trust of its customers in the face of rapidly evolving communication modes.

Territorial coverage and postal network

With a vast and sparsely populated territory, Kazakhstan relies on KazPost to ensure a postal link across the entire country. KazPost's network includes several thousand post offices located in cities, small towns, and the most remote rural areas. These post offices, established even in the farthest reaches of the steppes, serve as local contact points for the population. They allow residents of urban areas as well as isolated villages to access mail, parcel shipping, and even various basic financial services.

This comprehensive territorial coverage makes KazPost an indispensable player in public service in Kazakhstan. The company ensures that no region is neglected, deploying logistical solutions as needed to serve hard-to-reach places. The postal presence in rural areas also plays an important socio-economic role: it helps reduce the territorial divide by providing remote communities with access to commerce, information, and certain administrative services via the postal network. Furthermore, this dense territorial network is an asset for the development of national e-commerce, as it enables the delivery of goods ordered online to homes in remote regions.

Shipping services and options

As a comprehensive postal operator, KazPost offers a wide range of shipping services to meet the needs of both individuals and businesses. Customers can choose from several shipping options based on urgency, the nature of the shipment, and the destination. Generally, KazPost's delivery services are as follows:

• Standard delivery: an economical option for non-urgent domestic shipments. The transit of letters and parcels takes place in a few business days on average, depending on the distance to be covered and the delivery conditions. This option prioritizes cost-effectiveness while ensuring reliable distribution.
• Express delivery: an accelerated option for urgent domestic shipments. This priority service guarantees much faster delivery thanks to expedited processing within the postal network. Delivery times are optimized, often reduced to a very short time, to meet the demands of urgent shipments.
• International delivery: shipping solutions abroad, available in standard or express mode. For economical international shipments, the delivery time varies depending on the destination and can range from a few days to several weeks, depending on distances and possible customs formalities. In contrast, the international express option (including the EMS - Express Mail Service) offers significantly shorter times, thanks to priority processing and KazPost's collaboration with international postal networks to expedite delivery in the destination country.
• Shipping fees: applicable rates depend on several factors such as the weight of the parcel, its dimensions, the shipping distance, and the chosen service level. Shipments to other countries may also incur additional fees, such as customs duties or import taxes, in accordance with the regulations of the recipient country. KazPost strives to maintain competitive rates while adhering to high-quality standards. To know the exact cost of a shipment and the available options, it is advisable to consult KazPost's official resources or contact its customer service.

Thanks to this range of services, KazPost is able to handle both everyday ordinary mail and express parcels requiring special attention. The user thus benefits from a flexible choice between speed and economy, with the assurance that each shipment will be handled professionally at every stage of its delivery.

International services and collaborations

As a member of the Universal Postal Union (UPU) since Kazakhstan's independence, KazPost ensures postal connection between its country and the rest of the world. The operator cooperates with foreign postal services for the delivery of letters and parcels to a multitude of international destinations. Thanks to collaboration agreements and compliance with international postal conventions, a shipment entrusted to KazPost can travel to the other side of the world, integrating seamlessly into the postal networks of the countries crossed and the destination country. This global partnership ensures that quality and security standards are maintained throughout the journey, regardless of the distance traveled.

Furthermore, KazPost offers specialized services for international trade, such as EMS KazPost, which is the local version of the international Express Mail Service. This international express service ensures priority processing and fast distribution abroad, relying on the global EMS network and tracked data exchanges with partner postal operators. Additionally, the company develops strategic relationships with international carriers and logistics platforms to expand its cross-border delivery capabilities. These collaborations enhance KazPost's reach beyond its national borders and contribute to the reliability of international shipments for its clientele.

Logistics and operations

To fulfill its delivery commitments, KazPost relies on a rigorous logistics organization and infrastructure adapted to Kazakhstan's geography. The delivery process generally begins with the collection of mail and parcels at local post offices or via mailboxes distributed across the territory. Shipments are then centralized to regional sorting centers or main postal sorting centers, where they are sorted according to their final destination. KazPost has sorting centers equipped with modern equipment to automate and speed up mail processing, allowing for efficient handling of large volumes of shipments.

Once sorted, shipments follow multimodal transport routes to reach their destination: road transport for regional distribution, air transport to quickly cover long distances within the country or internationally, and sometimes rail transport when relevant. Throughout this logistics chain, an internal information system tracks each postal item through scans and updates at each key stage. This digital tracking system allows KazPost not only to monitor the smooth progress of operations but also to enable senders and recipients to check the progress of their shipment in real-time. Tracking data is transmitted as the parcel progresses, ensuring transparency and responsiveness in case of unforeseen events. This organization combines the human expertise of postal workers and technicians with modern technological tools to optimize delivery times and service reliability across the territory.

Financial services and innovations

Aware of its role beyond just mail transport, the Kazakh Post has diversified its services over time. Thus, many KazPost offices offer basic financial services to the population, especially in remote areas where banks are scarce. It is possible to carry out operations such as paying utility bills, money orders and transfers, or opening postal savings accounts. These financial services, heirs of the postal savings system established at the beginning of the 21st century, make KazPost an important player in financial inclusion in Kazakhstan, helping to connect rural communities to the national financial system.

Moreover, KazPost has embraced the digital age by gradually modernizing its offerings. The company now offers online and mobile tools to facilitate access to postal and financial services. Customers can, for example, track their shipments via the official website or a dedicated mobile app, calculate postage rates, find the nearest post office, or even perform certain operations remotely without having to physically travel. By also supporting the development of e-commerce (notably through logistical solutions for online businesses, returns management, and goods storage), KazPost positions itself as a pillar of the modernization of Kazakhstan's digital economy. These innovations and service diversifications illustrate KazPost's desire to remain an organization in tune with contemporary needs while maintaining its fundamental mission of universal service.

Tracking numbers and shipment tracking

Each shipment handled by KazPost is assigned a unique tracking number, which allows it to be identified and tracked from the point of origin to the final destination. This KazPost tracking number generally takes the form of a thirteen-character alphanumeric code, sometimes fourteen, whose structure may vary depending on the service used. Most often, it begins with two letters identifying the type of shipment (for example, RR for registered mail or EE for express parcel), followed by a series of numbers, and ends with an indication of the country of origin in the form of letters (for example, KZ for Kazakhstan). Thus, an international KazPost tracking number includes the country code "KZ" at the end, in accordance with UPU standards, making it recognizable worldwide. However, for purely domestic shipments, the code format may be specific to KazPost's internal system.

The tracking number appears on the shipping receipt or the label affixed to the parcel. It is essential for using KazPost's online tracking service. By entering this code on the tracking platform of the official website or via other tools provided by the Kazakh post, both the sender and the recipient can obtain updated information on the location of their letter or parcel and the stages it has passed through. Tracking statuses indicate, for example, when a package has been admitted at the origin post office, if it is in transit, if it has cleared customs (for international shipments), or if it is being delivered to the recipient. Thanks to this transparent tracking system, KazPost customers have full visibility on the progress of their shipments and can anticipate receipt or react quickly in case of anomalies.

KazPost tracking statuses

Here are some commonly encountered tracking statuses in the KazPost system, along with their meanings: