KazPost tracking

What is KazPost?

KazPost, also known by its official Kazakh name Qazpoşta (Қазпошта), is the national postal operator of the Republic of Kazakhstan. This state-owned enterprise constitutes an essential pillar of the country's communication and logistics infrastructure, ensuring the delivery of mail and parcels across the vast Kazakh territory. Present in major metropolises and the most isolated villages of the steppes, KazPost guarantees all citizens universal access to postal services, in accordance with its public service mission.

The history of KazPost has its roots in the 19th century, during the Russian Empire era. The first post office was opened in 1860 in Verny, present-day Almaty, which quickly transformed into a post and telegraph office overseeing fourteen subordinate offices by 1883. During the Soviet period, from 1924 to 1991, the Kazakh postal service was fully integrated into the USSR's unified communication system. By 1950, Kazakhstan already had 2,438 postal establishments, of which 2,083 were in rural areas, demonstrating the importance placed on territorial coverage from that era.

Kazakhstan's independence in 1991 marked a major turning point for the national postal service. In April 1993, a government reform separated postal activities from telecommunications. In November 1995, the State Post became an autonomous economic entity, before being transformed into a joint-stock company in December 1999. This restructuring endowed KazPost with initial capital of 903.66 million tenge, while maintaining the State as the sole shareholder. Since 1992, Kazakhstan has been a member of the Universal Postal Union, integrating its national operator into the worldwide postal network.

• Date of establishment: Origins date back to 1860 with the opening of the first post office in Almaty, although the joint-stock company KazPost was officially established in December 1999
• Legal status: Joint-stock company with entirely public capital, owned by the Kazakh state
• Headquarters: Astana, capital of Kazakhstan
• Network: More than 4,000 post offices distributed across the entire national territory, constituting the largest branch network in the country
• UPU member: Since 1992, enabling integration into international postal networks
• Services offered: Postal services, banking, brokerage, insurance, money transfer and electronic services

KazPost distinguishes itself by its ability to combine tradition and modernization. The company has progressively diversified its activities beyond simple postal delivery, now offering financial services, e-commerce, integrated logistics and digital solutions. This transformation addresses contemporary challenges while preserving the historic mission of connecting remote territories and including all Kazakh populations in the national economy.

Which countries does KazPost deliver to?

KazPost ensures particularly extensive geographic coverage, both nationally and internationally. On Kazakh territory, the postal operator serves all regions, from major metropolises like Almaty and Astana to the most remote villages of the steppes. This universal presence is made possible thanks to a network of more than 4,000 post offices, the majority of which are located in rural areas, thus guaranteeing postal service access for the entire population.

Kazakhstan being the ninth largest country in the world with an area of 2.7 million square kilometers, the logistics challenge is considerable. KazPost has developed an infrastructure capable of covering this vast territory characterized by highly variable population densities and sometimes extreme climatic conditions. Post offices established in rural areas play a crucial socio-economic role, often serving as centers of economic activity for isolated local communities.

Internationally, KazPost enables the shipment of mail and parcels to more than 200 countries and territories through its membership in the Universal Postal Union and cooperation agreements concluded with postal operators worldwide. International shipments transit through partner networks according to international postal conventions, ensuring continuity of tracking and service quality until delivery.

• Kazakhstan: Complete coverage of national territory, including all administrative regions, cities and rural areas
• CIS countries: Privileged connections with Russia and former Soviet republics thanks to bilateral agreements and geographic proximity
• Eurasian Economic Union: Facilitated integration with member countries (Russia, Belarus, Armenia, Kyrgyzstan) for commercial exchanges
• Central Asia: Regional connections with Uzbekistan, Tajikistan, Turkmenistan and Afghanistan
• China: Important strategic partnership given growing commercial exchanges and the Belt and Road initiative
• Europe: Deliveries to all European countries with varying delivery times depending on destination
• North America: Shipments to the United States and Canada, with delivery times ranging from one to several weeks
• Rest of world: Coverage of other continents (Asia, Africa, Oceania, South America) via partner postal networks

International delivery times vary considerably depending on the destination and service chosen. For neighboring countries like Russia, expect an average of 13 to 17 days. Shipments to Europe and Asia generally take between one and two weeks, while more distant destinations like Africa, Oceania or South America require several additional weeks. The EMS service allows you to significantly reduce these times for urgent shipments.

What are KazPost's services and delivery times?

KazPost offers a complete range of shipping services adapted to the different needs of individuals and businesses. The Kazakh postal operator has developed a diverse offering allowing customers to choose between speed and economy, for domestic and international shipments alike. Each service is associated with specific characteristics in terms of delivery times, tracking and guarantees.

For domestic shipments within Kazakhstan, KazPost offers several service levels. Standard delivery constitutes the most economical option, with delivery times of 4 to 5 business days for the most remote destinations in the territory. This option prioritizes value for money while guaranteeing reliable delivery. For urgent shipments, the express service allows priority processing with significantly reduced delivery times, often 1 to 2 business days for major cities.

Internationally, KazPost offers three main shipping options. The economical international service offers the lowest rates but with delivery times that can reach 5 weeks depending on the destination. The standard international service ensures a good balance between cost and speed, with delivery times generally between 10 and 30 business days. Finally, the EMS (Express Mail Service) is the fastest option for urgent international shipments.

• Standard national delivery: Delivery time of 1 to 5 business days depending on distance, economical option for non-urgent shipments within Kazakhstan
• Express national delivery: Priority processing with reduced times of 1-2 days for major destinations, ideal for urgent shipments
• Economical international: Most affordable option with delivery times up to 5 weeks, suitable for shipments with no time constraints
• Standard international: Average delivery time of 10 to 30 business days, good balance between cost and speed
• International tracked and signed: Service with full tracking and proof of delivery, delivery time starting from 5 business days depending on destination
• EMS KazPost: International express service with delivery times of 4 to 15 days depending on destination, available to most countries

International delivery times vary by destination region. For the United States, shipments can sometimes arrive in just one week with EMS service, while standard delivery takes an average of 10 to 30 days. To Europe and Asia, expect at least two weeks standard. More distant destinations like Oceania, Africa or South America require longer delivery times, often several weeks. Delivery to Russia, a neighboring country, averages 13 to 17 days.

KazPost provides its distribution services six days a week, Monday through Saturday, for the majority of postal services. The KazPost EMS service, a member of the global EMS Cooperative network since 1999, reaches over 18 million consumers and businesses throughout Kazakhstan. This integration into the international EMS network guarantees high quality standards and complete traceability of express shipments.

What are KazPost's rates and maximum dimensions accepted?

KazPost shipping rates are determined by several factors including parcel weight, dimensions, destination and chosen service level. The Kazakh postal operator offers a progressive rate grid allowing shippers to select the option best suited to their needs and budget. Prices are expressed in Kazakh tenge and can be found on the KazPost official website via an online calculator.

For domestic shipments, rates are generally more favorable than for international shipments, reflecting lower logistics complexity. Fees vary mainly depending on weight and destination zone within Kazakhstan. For international shipments, rates also take into account agreements with postal operators in destination countries and any transit fees.

It is important to note that additional fees may apply to international shipments, including customs duties and import taxes in the destination country. These fees are generally borne by the recipient and depend on the customs regulations of the country concerned. KazPost offers on its website a calculator to estimate shipping costs according to international air transport rates.

• Small packages: Maximum weight of 2 kg, sum of three dimensions (L+W+H) not exceeding 90 cm, with maximum length of 60 cm per side. Tracking number generally starting with Rx
• Standard parcels: Maximum authorized weight of 20 kg. Tracking number generally starting with Cx
• EMS parcels: Maximum weight of 20 kg for domestic and international express shipments
• Volumetric weight: Calculated according to international formula (Length x Width x Height in cm) / 5000, with the rate based on the higher of actual weight or volumetric weight

Parcel retention times vary by category. KazPost retains small packages for 45 days at the post office, while large items are kept for 30 days. After this period, unclaimed shipments are returned to the sender. For parcels deposited in automated lockers (postamats), the free retention period is 3 calendar days, after which the parcel is transferred to the nearest post office or parcel supermarket.

Regarding restrictions, KazPost applies current international regulations and prohibits the shipment of certain categories of goods, including hazardous materials, explosives, weapons, illicit substances and perishable products depending on destinations. It is advisable to check specific restrictions with KazPost before any shipment, particularly for international shipments subject to customs regulations of the destination country.

What are KazPost's delivery options?

KazPost has considerably diversified its delivery options to meet the expectations of modern consumers and the development of e-commerce. The Kazakh postal operator now offers several parcel reception modes, allowing recipients to choose the solution best adapted to their lifestyle and constraints. This flexibility is a major asset for the development of last-mile logistics in Kazakhstan.

Home delivery remains the traditional option offered by KazPost. The postal carrier or courier goes directly to the specified address to deliver the parcel to the recipient. This option is particularly appreciated for bulky or valuable shipments requiring hand-to-hand delivery. Home delivery times vary depending on the recipient's location, ranging from one day to several business days depending on distance from sorting centers.

For more flexibility, KazPost has deployed a network of automated lockers, called postamats, throughout Kazakhstan. Launched commercially in September 2014 with the installation of the first postamat in Almaty, these automated lockers allow recipients to pick up their parcels independently, without interaction with postal staff. This system offers great flexibility and is perfect for people with busy schedules.

• Home delivery: Parcel delivery to the recipient's address by postal carrier or courier, classic option for all types of shipments
• Post office pickup: The recipient goes to the specified post office to collect their parcel upon presentation of an ID and notice of passage
• Automated lockers (Postamats): 151 postamats distributed in cities of republican importance and regional and district centers, accessible with a code received by SMS
• Parcel supermarkets: Self-service pickup points where the recipient can collect their parcel after identity verification and payment of cash on delivery if applicable
• Courier service: Option to order a courier for collection of shipments at home or office
• Parcel redirection: Option available via website to change the address or delivery mode of a parcel in transit

KazPost automated lockers accept parcels with a maximum weight of 20 kg and offer a convenient alternative to traditional delivery. Located in high-traffic areas such as shopping centers, supermarkets and some post offices, they are accessible during extended hours corresponding to those of the stores hosting them. When the courier deposits the parcel in the postamat, the recipient receives an SMS containing a link to retrieve it.

Parcels deposited in postamats are retained free of charge for 3 calendar days. Beyond this period, they are transferred to the nearest post office or parcel supermarket for storage. This arrangement maximizes locker availability while ensuring recipients can still collect their shipments. KazPost also offers a notification system by email, Telegram and SMS to inform recipients of any change in status of their shipment.

What should I do if my KazPost parcel is lost or damaged?

In case of a problem with a KazPost shipment, whether it is a lost, damaged or delayed parcel, there are established procedures for filing a claim and obtaining compensation. The Kazakh postal operator has a dedicated service for handling disputes and commits to resolving problematic situations within reasonable timeframes. It is essential to know these procedures and react quickly to maximize your chances of obtaining satisfaction.

The first step is to gather all necessary evidence and documents to support your claim. Keep your shipping receipt with the tracking number safe, as well as any documentation relating to the value of the items sent. In case of a damaged parcel, it is crucial to photograph the damage from different angles and preserve the original packaging until the dispute is resolved. These elements will be essential to substantiate your request.

For damaged parcels, it is recommended to report the problem immediately upon receipt, if possible in the presence of the postal carrier or postal agent. Request a damage report be established to serve as official proof. If you discover damage after delivery, quickly contact KazPost customer service to report the incident. Deadlines for filing a claim are generally limited, so it is important to act promptly.

• Evidence preservation: Keep the shipping receipt, original packaging, take photos of damage and gather proof of value of items
• Prompt notification: Contact KazPost customer service as soon as you discover the problem, ideally within days of delivery for damaged parcels
• Claim filing: Submit a formal claim to KazPost providing the tracking number and all supporting documents
• Case tracking: Keep the claim number and follow up regularly with customer service
• Processing time: KazPost has a timeframe to examine your claim and provide you with a response

In case a parcel is considered lost, it is generally advisable to wait a reasonable time after the estimated delivery date before filing a claim. This period allows you to ensure the parcel is not simply delayed due to logistics or customs difficulties. For international shipments, delivery times can vary significantly, and a parcel may be held in customs without constituting a loss.

Compensation in case of loss or damage depends on the type of service chosen and the value declared when sending. To benefit from optimal coverage, it is recommended to take out parcel insurance when shipping, particularly for valuable shipments. The compensation amount is generally capped and calculated based on parcel weight and declared value. For complex claims or if you receive no satisfactory response, you can escalate your request to higher levels of KazPost.

To contact KazPost customer service and file a claim, several channels are available. The main phone number is 8 800 080 4747 (free call from Kazakhstan), with a telephone line available 24 hours a day, 7 days a week, although operators are reachable Monday to Friday from 9:00 AM to 6:00 PM. You can also use the online chat available on the KazPost official website or visit a post office directly to file your claim in person.

Does KazPost handle international shipments and customs procedures?

KazPost fully manages international shipments and assists its customers with associated customs procedures. As a member of the Universal Postal Union since 1992, the Kazakh postal operator benefits from cooperation agreements with postal services worldwide, allowing smooth delivery of parcels to more than 200 countries and territories. Integration into the EMS Cooperative network since 1999 further strengthens this international shipping capacity for express shipments.

For international shipments from Kazakhstan, KazPost offers different options adapted to shippers' needs. The standard international service provides an economical solution with delivery times of 10 to 30 business days depending on destination. KazPost EMS service allows express deliveries in 4 to 15 days to most international destinations. All international shipments benefit from a tracking number allowing you to trace the parcel throughout its journey.

Regarding customs procedures, any shipment of goods to or from Kazakhstan is subject to current customs regulations. International parcels must be accompanied by required documents, including the CN22 or CN23 customs declaration depending on the value of the shipment. These forms must precisely indicate the parcel contents, its nature, value and information about the sender and recipient. Accurate declaration is essential to avoid customs delays or seizure of the shipment.

• CN22 customs declaration: Used for low-value shipments, this simplified document accompanies small parcels and letters containing goods
• CN23 customs declaration: More detailed document required for higher-value shipments, requiring complete description of contents
• Commercial invoice: Document required for commercial shipments, in multiple copies according to destination country requirements
• Specific certificates: Depending on the nature of the goods, additional documents may be required (phytosanitary certificate, certificate of origin, etc.)

Customs duty thresholds for imports to Kazakhstan have changed in recent years. Goods intended for personal use may be imported duty-free and tax-free if their value does not exceed 500 euros and their weight does not exceed 25 kg. Beyond these thresholds, customs duties apply, generally between 0% and 40% of the customs value depending on the product category. Import VAT and other taxes may also apply.

International shipments stored at international postal exchange centers may be retained for a maximum of 6 months, in accordance with regulations on temporary storage. This period allows for processing of customs procedures, particularly if additional documents are requested or payment of duties and taxes by the recipient. Complete declaration of goods must be made within 30 days following their arrival, with a summary declaration within 24 hours after border crossing.

For shipments to Kazakhstan from abroad, senders must comply with the country's documentary requirements. Goods destined for Kazakhstan must generally be accompanied by 4 copies of the CN23 form and 2 copies of the commercial invoice or pro forma. Additional certificates may be required depending on product nature: Ministry of Culture certificate for artwork, prescriptions and receipts for medications, safety certificates for electronics, compliance certificates for food products, or phytosanitary certificates for seeds.

Understanding tracking statuses

When tracking a KazPost parcel online, different statuses may appear to inform you of the progress of your shipment. These indications allow you to locate your parcel and understand at which stage of the delivery process it is located. The KazPost tracking system is accessible via the official website qazpost.kz and allows you to consult the complete history of your shipment's movements. Here are the main statuses and their meanings: