Track your package

KazPost tracking

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How to track my KazPost package?

Ordertracker provides a simple solution to track your KazPost packages. To begin, you'll need a KazPost tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your KazPost package in real time.

Where can I find my KazPost tracking number?

Finding your KazPost tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my KazPost package moving in the package tracking history?

Dealing with a KazPost package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact KazPost or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, KazPost customer service or the sender can help resolve shipping delays.

When I track my KazPost package, why does it show as "returned"?

If you're tracking your KazPost package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a KazPost package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead KazPost to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, KazPost may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, KazPost might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your KazPost package is "returned" in tracking, contact the sender or KazPost customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on KazPost policies and circumstances.

Why does the KazPost parcel tracking timeline indicate that my order cannot be found?

When your KazPost parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in KazPost system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by KazPost yet. Tracking should appear shortly.

KazPost
Company information

About KazPost

KazPost is the national postal operator of Kazakhstan, providing a wide range of postal and logistics services. With its extensive network of post offices and delivery points, KazPost offers domestic and international mail and parcel services to individuals and businesses. The company plays a vital role in connecting people and facilitating trade within Kazakhstan and across borders. KazPost is committed to delivering reliable and efficient postal services while adapting to the evolving needs of its customers.


Founded 1848
Country Kazakhstan
Avg. delivery 7-30d

How to contact KazPost?

If you are experiencing issues with the delivery process managed by KazPost, please do not hesitate to contact their customer support.

Headquarters KazPost, Astana, Kazakhstan [email protected] Phone: n/a

How long does it take for KazPost to deliver a shipment?

KazPost, the national postal operator of Kazakhstan, provides various delivery services tailored to meet the diverse shipping needs of its customers. The delivery time and cost primarily depend on the type of service chosen.

  • Standard Delivery: KazPost offers standard delivery, which is an economical option for non-urgent shipments. The delivery time for standard service within Kazakhstan typically ranges from 1 to 5 business days, depending on the distance between the origin and destination. However, please note that these estimated delivery times are subject to change due to various factors such as customs clearance procedures, weather conditions, and any unforeseen circumstances.
  • Express Delivery: For time-critical shipments, KazPost offers express delivery services. With express delivery, customers benefit from faster transit times and priority handling. The exact delivery time for express services can vary based on the destination and specific service chosen. Within Kazakhstan, express shipments are typically delivered within 1 to 3 business days.
  • International Delivery: When it comes to international shipments, KazPost provides both standard and express delivery options. The delivery time for international shipments can vary considerably based on the destination country and the service selected. Generally, standard international shipments may take anywhere from several days to several weeks for delivery, whereas express international services usually provide faster transit times ranging from 2 to 7 business days.
  • Delivery Costs: The cost of shipping with KazPost is determined by several factors, including the weight, dimensions, destination, and chosen service type. Additionally, international shipments may be subject to additional fees, such as customs duties and taxes, depending on the regulations of the destination country. To obtain accurate and up-to-date information regarding shipping rates, customers are advised to contact KazPost directly or refer to their official website. It is worth noting that KazPost aims to provide competitive pricing while maintaining high-quality service standards.

For more specific details regarding delivery times and costs, it is recommended to consult the official KazPost website or contact their customer service representatives who will be able to assist with individual shipping inquiries.

What does a KazPost tracking number looks like?

A KazPost tracking number is a unique combination of characters and numbers that is assigned to each shipment for tracking purposes. The format of the tracking number can vary depending on the type of service used. Generally, a KazPost tracking number consists of a combination of letters and numbers, usually ranging from 13 to 14 characters in total. The tracking number can be found on the shipping label or receipt provided by KazPost. It is important to note that the tracking number may differ for domestic and international shipments.

More information about KazPost

KazPost, Kazakhstan's national postal operator, has a rich and fascinating history that spans over 180 years. It was first established in 1848 as part of the Russian Empire's postal service network. Initially, the postal system primarily served the needs of the ruling elite and important government officials. Over time, however, the service expanded to include the general population, enabling the exchange of letters and packages across vast distances.

After the formation of the Soviet Union, KazPost became an integral part of the Soviet postal service. It played a crucial role in connecting the different regions of the country during that era. The postal network underwent significant modernization and expansion during this time, as well as through subsequent decades.

Following the collapse of the Soviet Union in 1991, Kazakhstan gained its independence, ushering in a new era for KazPost. The company was restructured to adapt to the changing socio-economic landscape and became the national postal operator of newly formed Kazakhstan. KazPost embraced new technologies and innovations to enhance its services and increase its efficiency.

Throughout its history, KazPost has evolved into a reliable and trusted provider of postal and courier services in Kazakhstan. It has continually worked to meet the evolving needs of its customers in line with global industry practices.

KazPost operates through various units and serves the entirety of Kazakhstan. The company's network comprises more than 3,300 postal offices located in cities, towns, and villages across the country. These offices act as touchpoints through which customers can access a wide range of services, including mail delivery, parcel shipment, financial services, and more.

KazPost operates in all regions of Kazakhstan, including urban centers, remote rural areas, and even the vast steppe regions. It strives to ensure that postal services are accessible to all citizens, regardless of their geographical location.

Additionally, KazPost has established partnerships and collaborations with international postal operators, allowing it to offer international shipping services to countries around the world. Through these collaborations, KazPost extends its reach beyond its borders and provides reliable and efficient cross-border shipping solutions to its customers.

In summary, KazPost's extensive operating network and strategic collaborations enable it to provide comprehensive postal and delivery services to both domestic and international customers, ensuring that their goods and correspondence reach their intended destinations safely and on time.

Common shipment tracking statuses

Status Description
The area for postal is ready. The designated zone for handling post is set up and prepared.
The area for receiving and processing postal is prepared. The section specified for reception and handling of post has been arranged.
The items have reached the sorting area. The parcels have been arrived to the place where they will be categorised.
The postal processing for delivery area is ongoing. The operation of preparing mail for dispatch is currently being performed.
The mail transportation is in the sorting area. The transport carrying the post has arrived at the place for categorization.
The operation of the information system is in process. The system for handling the data is currently running.
The delivery service is available. The service for delivering parcels is ready and available.