Track your package

Joom tracking

How to track my Joom package?

Ordertracker provides a simple solution to track your Joom packages. To begin, you'll need a Joom tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Joom package in real time.

Where can I find my Joom tracking number?

Finding your Joom tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Joom package moving in the package tracking history?

Dealing with a Joom package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Joom or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Joom customer service or the sender can help resolve shipping delays.

When I track my Joom package, why does it show as "returned"?

If you're tracking your Joom package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Joom package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Joom to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Joom may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Joom might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Joom package is "returned" in tracking, contact the sender or Joom customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Joom policies and circumstances.

Why does the Joom parcel tracking timeline indicate that my order cannot be found?

When your Joom parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Joom system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Joom yet. Tracking should appear shortly.

About Joom

Joom is an international online marketplace that offers a wide range of products at competitive prices. With a user-friendly interface and a vast selection of items, Joom provides a convenient shopping experience for customers worldwide. The platform connects buyers with sellers from various countries, allowing users to discover unique products from around the globe. Joom specializes in categories such as fashion, electronics, home goods, beauty, and more. With its commitment to customer satisfaction and affordable prices, Joom has gained popularity among online shoppers seeking quality products at affordable prices.

Founded 2016

Country China

Avg. delivery 7-90d

How to contact Joom?

If you are experiencing issues with the delivery process managed by Joom, please do not hesitate to contact their customer support.

Headquarters Joom, Shanghai, China [email protected] Phone: n/a

How long does it take for Joom to deliver a shipment?

Joom is an e-commerce company that offers a wide range of products to customers worldwide. When it comes to delivering shipments, Joom aims to provide a seamless and efficient delivery experience.

The delivery time for Joom shipments can vary depending on several factors, including the destination country, the product's availability, and the chosen shipping method. Generally, Joom estimates that orders will be delivered within 10-30 days. However, it is important to note that delivery times may differ based on the specific circumstances or any potential delays that may occur during transportation or at customs.

To cater to different customer preferences and urgency levels, Joom offers multiple types of delivery options. These options may vary depending on the customer's location and product availability. Here are some of the commonly offered delivery methods by Joom:

Standard Delivery: This is the default delivery option provided by Joom. It offers reasonable shipping times and is often the most cost-effective choice. The exact duration and cost of standard delivery may vary depending on the shipment's destination and the product.
Express Delivery: For customers who require faster delivery, Joom also offers express delivery options. This method generally ensures quicker shipping times, with the package being delivered within a shorter period compared to standard delivery. However, it is essential to check the availability and cost of express delivery for the specific products and regions.
Free Shipping: In some cases, Joom provides free shipping for certain products or promotions. The availability of free shipping may vary depending on the product category, order amount, and the customer's location. Free shipping might have longer delivery times compared to paid options.

As for the cost, the shipping charges on Joom depend on various factors, such as the shipping method chosen, the weight and dimensions of the package, the destination country, and any applicable customs duties or taxes. The cost of shipping is usually displayed at the checkout before finalizing the order. It is important to consider these additional charges when calculating the total cost of purchasing from Joom.

To get the most accurate and up-to-date information about shipping times and costs, it is recommended for customers to review the available delivery options during the checkout process on the Joom platform. Furthermore, Joom's customer support or help center can provide specific details and assistance regarding delivery queries, including any country-specific regulations or special circumstances that may affect shipping.

What shipping carriers does Joom work with?

Joom works with a variety of shipping carriers to ensure efficient and reliable delivery of orders to customers worldwide. Some of the shipping carriers that Joom partners with include but are not limited to:

China Post: China Post is the official postal service of China, known for its extensive network and affordable shipping options. Tracking numbers from China Post typically start with "RC" or "RD" and are followed by a series of letters and numbers.
Singapore Post: Also known as SingPost, Singapore Post is a leading postal service provider in Singapore. Tracking numbers from Singapore Post usually start with "RC" or "RB" and are followed by a string of numbers.
DHL: DHL is one of the world's largest logistics companies, providing international express shipping services. DHL tracking numbers typically consist of 10 or more digits and may also include letters.
EMS: EMS, or Express Mail Service, is an international courier service offered by various postal administrations worldwide. EMS tracking numbers usually start with two letters, followed by nine digits, and ending with two more letters.
Yanwen: Yanwen is a popular logistics company based in China that specializes in providing international shipping services. Yanwen tracking numbers commonly start with prefixes like "YT" or "YW" followed by a combination of numbers and letters.
EPacket: EPacket is an affordable and reliable shipping option primarily used for delivering packages from China to various countries. EPacket tracking numbers are typically a combination of numbers and letters.

Please note that Joom may work with other shipping carriers as well, depending on the destination country and specific shipping requirements. The tracking number format may also vary depending on the carrier's system. It is recommended for Joom customers to refer to their order details or shipping confirmation emails for specific tracking information pertaining to their purchases.

More information about Joom

Joom is an e-commerce company that was founded in 2016 by Ilya Shirokov and Dmitry Sergeev in Moscow, Russia. The company initially started as an app called "Joom" on the iOS and Android platforms, offering customers a wide range of products at affordable prices. Over the years, Joom has experienced significant growth and has become one of the leading global e-commerce platforms.

Joom operates mainly through its online platform, which connects consumers with a vast array of products from sellers worldwide. The platform offers a diverse range of product categories, including electronics, fashion, beauty, home goods, toys, and many more. Joom has also introduced its private label brands, providing customers with high-quality products at competitive prices.

Joom has expanded its operations to several countries and is available in over 150 countries across the globe. Some of the major countries where Joom operates include the United States, United Kingdom, Germany, France, Spain, Italy, Russia, Brazil, India, and Australia, among others. The company's rapid international expansion has allowed it to reach a vast customer base and establish a global presence in the e-commerce industry.

By continuously expanding its operations and adapting to the needs and preferences of customers in different countries, Joom has become a prominent player in the global e-commerce market. The company's commitment to providing affordable products, seamless shopping experiences, and excellent customer service has contributed to its success and popularity among consumers worldwide.

Common shipment tracking statuses

Status	Description
The package is on its way to its destination country.	Your package is currently being transported to the country of destination.
The package is ready for shipment from the carrier's sorting center.	Your package is ready to be shipped from the shipping service's sorting facility.
The package has been delivered.	Your package has been successfully delivered to the recipient's address.
The shipment is being processed at the shipper's sorting center.	Your shipment is currently being sorted at the carrier's facility.
The package has been assigned to a carrier.	Your package has been handed over to the shipping service for delivery.
The package has been received by the carrier.	The shipping service has received your package for delivery.
The package has departed from the logistics sorting center.	Your package has been dispatched from the sorting facility of the delivery service.
Information about the package has been sent to the carrier.	The details of your package have been forwarded to the shipping service.
The order has been created and is waiting for check-in at the warehouse.	Your order has been registered and is awaiting arrival at the warehouse for further processing.
The package is at the delivery site address, and we are preparing it for delivery.	Your package is at the delivery hub, being prepared for final delivery.
The package is in transit on our logistics platforms.	Your package is in the process of being transported through the delivery network.
The package has been transferred to the shipping service.	Your package has been handed over to the carrier for shipping.
The package has departed from the facility.	Your package has left the fulfilment center and is now in transit.
The package has arrived at the transit facility.	Your package has reached a transit location on the delivery route.
The package is in overseas transit.	Your package is currently being transported abroad.
Customs clearance has been completed.	Your package has successfully passed the customs clearance procedure.
The package has arrived at the destination airport.	Your package has landed at the airport of the destination country.
The international flight has departed.	The flight transporting your package has taken off.
The parcel is scheduled for an international flight.	Your parcel is set to be transported abroad via a flight.
The package has departed from the carrier's sorting center.	Your package has left the sorting facility of the shipping service.
Package information was sent to the carrier.	The details of your package have been passed on to the carrier.
Shipment information has been received.	The details pertaining to your shipment have been received by us.
The item has been delivered to the post.	Your item has been handed over to the post office.
The delivery is in process.	Your package is currently being delivered.
The shipment has departed from the sorting center.	Your shipment has left the sorting facility.
The package has left from the origin airport.	Your package has departed from the airport of the originating country.
The parcel has been allocated to a pick-up location.	Your parcel has been assigned what specific location for you to pick it up from.
The carrier attempted delivery but couldn't find the address.	The delivery service tried to deliver your package but couldn't locate the specified address.
The package has arrived at the local delivery round.	Your package has reached the local delivery area.
The delivery process has started, an email has been sent.	The delivery process for your package has begun and a notification email has been sent to you.
The package has arrived at the carrier agency.	Your package has been received at the carrier's local office.
The parcel has been prepared.	Your parcel has been packed and is ready for shipment.
The order has been successfully delivered.	Your order has been delivered successfully to the provided address.
The order is being delivered.	Your order is currently on the way to your delivery address.
The order is being processed in the network.	Your order is being prepared for delivery within the logistics network.
The order has been received.	Your order has been successfully received and is set to be processed.
The parcel has been consolidated.	Multiple packages in your parcel have been combined into one package for convenience of delivery.
The package has arrived at the destination country.	Your package has landed in the country of destination.
The item has arrived in the destination country.	Your item has arrived in the country where it is set to be delivered.
The package is awaiting pick-up at the delivery point.	Your package is stored at the delivery hub awaiting your collection.
The package has arrived at the sorting center.	Your package has been received at the sorting facility.
The package has been dispatched from the sorting center.	Your package has been sent out from the sorting facility.
The package has successfully cleared customs.	Your package has successfully passed through the customs office.
The mail has been received.	Your mail item has been successfully received.
The package is on its way to the destination country.	Your package is currently being transported to the country of destination.
The postal item has been accepted in the country of origin.	Your postal item has been accepted by the postal service in the origin country.
The package has been received by the postal operator in the destination country, and will be delivered within a few days.	The postal service in the destination country has received your package and it will be delivered in a few days.
The parcel has been delivered.	Your parcel has been successfully delivered to the recipient's address.
The delivery is in progress.	Your package is currently in the process of being delivered.
The parcel delivery is delayed.	Delivery of your parcel has encountered a delay.
The parcel delivery is delayed due to an incorrect address.	Delivery of your parcel has been delayed due to provision of an incorrect address.
The package is being processed at the sorting center.	Your package is currently being sorted at the facility.
The parcel has been sorted at the hub.	Your parcel has been sorted at the logistical hub.
The parcel has been received at the hub.	The logistics hub has received your parcel.
The order is in transit to the last mile provider.	Your order is on its way to the final delivery service.
The order is being processed.	Your order is currently being prepared for delivery.
The package is ready for customs clearance.	Your package is prepared to undergo the customs clearance procedure.
The package has passed through customs.	Your package has undergone and cleared the customs procedure.
The international flight has landed.	The flight carrying your package has landed.
The package will leave its country of origin soon.	Your package is set to depart the origin country soon.
The parcel has been scanned in.	Your parcel has been scanned upon entering the logistics facility.
The package has been consolidated.	Multiple items in your package have been combined into one package for efficient delivery.
The parcel has been delivered to the recipient.	The recipient has received your parcel.
The parcel has been received by the courier.	The delivery service has received your parcel for delivery.
The parcel has been received at the sorting center.	The sorting facility has received your parcel.
The international flight has landed.	The flight carrying your package has landed.
The package will leave shortly.	Your package is set to depart soon.
The shipment has been successfully delivered.	Your shipment has been successfully delivered to the recipient's address.
The shipment has been loaded for delivery.	Your shipment has been loaded onto a vehicle for delivery.
The shipment has been processed in the destination parcel center.	Your shipment has been processed at the destination parcel hub.
The shipment has been processed in the parcel center of origin.	Your shipment has been processed at the origin parcel hub.
The package has been loaded to the service point.	Your package has been loaded onto the delivery vehicle for delivery from the service hub.
The package has cleared customs after inspection.	After inspection, your package has cleared the customs procedure.
The item has cleared customs.	Your item has successfully passed through the customs procedure.
The package has been pre-declared to customs.	Your package's details have been declared to customs in advance.
The package is in distribution with the postman.	The postman is currently delivering your package.
The package has been received at the branch.	The local branch of the postal service has received your package.
The package is in transit to the destination office.	Your package is currently being transported to the destination post office.
The package is at the sorting center.	Your package is currently at the sorting facility.
The package has been received by the last mile provider.	The final delivery service has received your package.
The package has been received at the destination customs.	The customs office at the destination country has received your package.
The package has been delivered to the airline.	The airline has received your package for transportation.
The freight has departed to the destination.	The cargo carrying your package has departed towards the destination.
The freight has been delivered to the airline.	The cargo containing your package has been handed over to the airline.
The package is in transit to the airport.	Your package is currently being transported to the airport.
The package has been received at the origin warehouse.	The origin warehouse has received your package.
The label has been generated.	A label with your package's details has been generated.
The parcel has been delivered to the pick-up location.	Your parcel has been delivered to the specified pick-up location.
The package is being processed in the facility.	Your package is currently being processed in the logistics facility.
The package has arrived at the airport, customs clearance is in process.	Your package has arrived at the airport and is currently undergoing the customs clearance procedure.
The package has departed from the original airport.	Your package has departed from the origin country's airport.
The package has departed from the sorting facility.	Your package has left the sorting facility.
The shipment is in transit to its destination.	Your shipment is currently being transported to the destination.
The package has been received at the origin.	The origin facility has received your package.
The delivery has been attempted but the customer was not available, the customer has been notified.	The delivery of your package was attempted but you were not available, hence you have been notified of this.
The order has been received.	Your order has been successfully received and is set to be processed.
The package has been scanned upon arrival.	Your package has been scanned upon its arrival at the logistics facility.
The package has been scanned upon departure.	Your package has been scanned upon its dispatch from the logistics facility.
The courier has picked up the package.	The delivery person has picked up your package for delivery.
The order will be returned to the sender for a specific reason.	Due to a specific reason, your order will be sent back to the sender.
The parcel's label has been updated.	The label on your parcel with its details has been updated.
The package has been delivered.	Your package has been successfully delivered to the recipient's address.
The package has arrived at the distribution office.	The distribution office has received your package.
The package has been transferred to the local distribution center.	Your package has been handed over to the local distribution center.
The package has arrived from abroad.	Your package has arrived in the destination country from a foreign country.
The package has been delivered to your address, you can expect it soon.	Your package has been delivered to your address, you should receive it shortly.
The parcel has been received by the customer at the pickup point.	The customer has picked up the parcel from the specified pick-up location.
The package is at the delivery point, please contact our representative or email us for the exact address.	Your package is at the delivery hub, you can contact the representative or send an email for exact location details.
The parcel is on its way to the pick-up point.	Your parcel is currently being transported to the pick-up location.
The parcel has arrived at the pick-up point warehouse.	Your parcel has reached the warehouse at the pick-up point.
The package is being sorted at the local facility and will be delivered soon.	Your package is being sorted at the local facility and should be delivered shortly.
The package has been sorted at the local facility.	The local facility has sorted your package.
The flight has arrived.	The flight carrying your package has landed.
The flight has arrived in the destination country.	The flight carrying your package has landed in the destination country.
The flight has departed.	The flight carrying your package has taken off.
The flight has taken off for the destination country.	The flight carrying your package has taken off for the destination country.
The package has arrived at the transit center and will soon head to the destination country.	Your package has reached a transit location and will soon be dispatched to the destination country.
The package has been sent to the destination country.	Your package has been dispatched to the destination country.
The parcel has been received in the warehouse.	The warehouse has received your parcel.
The package has left the origin and is on its way to the destination country.	Your package has departed the origin country and is currently being transported to the destination country.