JNE tracking
How to track my JNE package?
Ordertracker provides a simple solution to track your JNE packages. To begin, you'll need a JNE tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your JNE package in real time.
Where can I find my JNE tracking number?
Finding your JNE tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my JNE package moving in the package tracking history?
Dealing with a JNE package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact JNE or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, JNE customer service or the sender can help resolve shipping delays.
When I track my JNE package, why does it show as "returned"?
If you're tracking your JNE package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a JNE package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead JNE to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, JNE may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, JNE might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your JNE package is "returned" in tracking, contact the sender or JNE customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on JNE policies and circumstances.
Why does the JNE parcel tracking timeline indicate that my order cannot be found?
When your JNE parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in JNE system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by JNE yet. Tracking should appear shortly.
About JNE
JNE (Jalur Nugraha Ekakurir) is an Indonesian courier and logistics company. Established in 1990, JNE has grown to become one of the leading express delivery service providers in Indonesia. With a strong network of branches and agents across the country, JNE offers a wide range of services including domestic and international shipping, logistics solutions, and e-commerce support. JNE is known for its reliable and efficient delivery services, catering to the needs of individuals, businesses, and e-commerce platforms in Indonesia.
How to contact JNE?
If you are experiencing issues with the delivery process managed by JNE, please do not hesitate to contact their customer support.