Jd tracking
How to track my Jd package?
Ordertracker provides a simple solution to track your Jd packages. To begin, you'll need a Jd tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Jd package in real time.
Where can I find my Jd tracking number?
Finding your Jd tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my Jd package moving in the package tracking history?
Dealing with a Jd package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact Jd or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Jd customer service or the sender can help resolve shipping delays.
When I track my Jd package, why does it show as "returned"?
If you're tracking your Jd package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Jd package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead Jd to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, Jd may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Jd might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your Jd package is "returned" in tracking, contact the sender or Jd customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Jd policies and circumstances.
Why does the Jd parcel tracking timeline indicate that my order cannot be found?
When your Jd parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in Jd system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by Jd yet. Tracking should appear shortly.
About Jd
Jd is one of the largest online retailers in China, offering a wide range of products including electronics, appliances, fashion, home goods, and more. With a focus on providing a seamless shopping experience, Jd ensures high-quality products and reliable customer service. It has gained popularity for its competitive prices, extensive product selection, and fast delivery options. Jd is committed to customer satisfaction and has established itself as a trusted platform for online shopping in China and beyond.
How to contact Jd?
If you are experiencing issues with the delivery process managed by Jd, please do not hesitate to contact their customer support.
Integrated logistics for Chinese electronic commerce since 2007
JD Logistics, also known as Jingdong Logistics, is the logistics division of the Chinese e-commerce giant JD.com. It is one of the largest providers of integrated logistics solutions in the world. Initially created in 2007 as an internal department managing JD.com's deliveries, JD Logistics has experienced significant expansion alongside JD's growth. The parent company JD.com, founded by Richard Liu as a physical store in Beijing, made a strategic shift to online commerce after the SARS outbreak in 2003. This change prompted JD to develop its own logistics infrastructure to ensure the quality and speed of deliveries, laying the foundation for its integrated logistics model. JD Logistics thus differentiated itself by internalizing warehousing, sorting, and distribution from the early years, allowing it to offer more reliable and faster deliveries. Over time, JD Logistics transitioned from an internal service to a logistics service provider for external clients, while remaining a subsidiary of JD.com. This evolution led to its IPO in Hong Kong in May 2021, marking its rise as a major logistics player in its own right.Logistics infrastructure and fleet of JD Logistics
JD Logistics relies on a vast network of self-owned infrastructures. The company has established six interconnected logistics networks covering the entire supply chain: warehousing, long-distance transportation, last-mile delivery network, bulky parcel logistics, temperature-controlled logistics (cold chain), and cross-border logistics. This integrated model allows JD to control every step, from product collection in the warehouse to final distribution, without fully relying on external providers. JD Logistics thus operates more than 3,600 warehouses across China (including cloud warehouses managed with partners), totaling a storage area of over 32 million square meters. This warehouse network, combined with thousands of sorting centers and local delivery stations, covers virtually all regions, cities, and populated areas of the country. To ensure transportation and distribution, JD Logistics has its own fleet of vehicles and delivery personnel. Trucks and vans handle long-distance connections between logistics sorting centers, while an army of couriers takes care of the last mile in urban and rural areas. These couriers notably use electric vehicles (bikes or scooters) to navigate efficiently in dense urban environments. For specific goods, JD Logistics operates dedicated infrastructures: for example, specialized warehouses and adapted vehicles for fresh products (cold chain) or for large household appliances and furniture. Additionally, the subsidiary has developed its own air freight company, JD Airlines, which operates cargo planes on more than 20 domestic and international routes to expedite deliveries to Southeast Asia, Europe, or the United States. This comprehensive and integrated logistics network gives JD Logistics a high degree of control over delivery times and parcel quality.Delivery services of JD Logistics
JD Logistics offers a range of delivery services tailored to different customer needs: Standard delivery: basic service offering economical shipping in a few days on average. It is the most common option for customers who are not in a hurry, with a typical delivery time of a few business days. Express delivery: expedited service for urgent shipments. JD Logistics can provide express delivery in a very short time, sometimes even the same day in some major cities, thanks to its optimized network. Scheduled delivery: offer allowing the customer to choose a specific delivery slot (date and time window). This service provides more flexibility to ensure the recipient's presence at the time of delivery. Specialized services (White Glove): for bulky or fragile items (furniture, appliances, etc.), JD offers a premium service called "white glove delivery". The couriers then ensure delivery with an appointment, unpacking, installation, and even assembly of the product directly at home, guaranteeing a hassle-free experience for the customer. Last-mile management: JD Logistics directly manages the final delivery stage through its integrated local distribution network. Its teams of couriers (JD employees or dedicated partners) handle the parcel from the local center to the recipient's door, ensuring end-to-end tracking. The company deploys technological tools (mobile tour applications, AI route optimization) to increase the speed and reliability of the final delivery. JD Logistics is also experimenting with innovative solutions such as autonomous delivery robots to complement human couriers in certain specific environments.Geographical coverage and partnerships of JD Logistics
Although JD Logistics concentrates most of its activities in China, where its network covers almost the entire national territory, the company has also expanded its presence internationally. JD Logistics operates more than a hundred warehouses outside China (bonded warehouses, direct shipping centers, and overseas warehouses), totaling over one million square meters, spread across 19 countries and regions worldwide. Notable locations include platforms in Asia (Japan, South Korea, Vietnam, Thailand, United Arab Emirates), Europe (France, Germany, Netherlands, Poland, United Kingdom), as well as North America and Australia. This global infrastructure allows JD to offer deliveries to many foreign markets. To transport parcels outside its own network, JD Logistics relies on strategic partnerships. In China, the company collaborates with major local carriers such as China Post, SF Express, ZTO Express, or YTO Express to complement its domestic network. Internationally, JD works in cooperation with major global logistics operators like DHL, FedEx, or UPS for the transportation and final delivery of shipments outside China. Depending on the destinations, JD may also use local carriers in the destination country to ensure the distribution of the last segment. These alliances allow it to guarantee extensive delivery coverage while maintaining a high level of service.Parcel tracking of JD Logistics
Shipment traceability is a central aspect of JD Logistics' service. Each parcel is assigned a unique tracking number, usually alphanumeric, which allows it to be identified at all stages of the shipping process. The format of the number may vary depending on the service or logistics partner used. For example, international shipments via the JD Worldwide division use numbers starting with the code "JDW" followed by a series of digits (example: JDW100442794262). This tracking number can be entered on the JD portal (website or mobile app) to obtain real-time information, or directly on the partner carrier's site if applicable. The JD Logistics tracking system provides status updates at each key stage of a parcel's transit. From the pickup of the shipment (collection confirmation) to the final delivery, through arrival at intermediate sorting centers or customs clearance, each event is recorded and timestamped in the system. The customer can thus consult the shipment history of their parcel (departure from the warehouse, in transit, customs clearance, arrival at the local agency, out for delivery, etc.) and know in near real-time the current status of the delivery. Thanks to the integration of JD's IT systems, traceability is fine and transparent throughout the parcel's logistics journey.Technological innovations and logistics efficiency of JD Logistics
JD Logistics strongly focuses on technological innovation to increase the efficiency of its logistics chain. The company has developed highly automated smart warehouses, equipped with AI-driven robotic systems, to optimize order processing. For example, in some JD logistics centers, autonomous mobile robots move shelves loaded with products to preparation stations: this system allows processing more than 600 orders per hour, a productivity increase of three to five times compared to traditional handling. Since 2014, JD Logistics has deployed more than 40 "smart" logistics parks of this type across more than 20 Chinese provinces, significantly improving delivery speed and reducing operational costs. Moreover, the company invests in advanced software for route optimization and real-time inventory management, relying on machine learning algorithms to streamline all operations. For transportation and distribution, JD Logistics also integrates cutting-edge technologies. The use of unmanned vehicles is on the rise: JD was one of the first e-commerce companies to test and commercially use delivery drones as early as 2016. These drones, deployed notably in hard-to-reach mountainous rural areas, drastically shorten delivery times for remote villages (a few minutes of flight instead of several hours of road transport). In parallel, JD is developing autonomous delivery robots for the last mile in urban areas - small electric vehicles capable of delivering parcels on campuses or in certain residential neighborhoods without direct human intervention. The adoption of these innovative solutions (drones, delivery robots, and automated vehicles) is part of JD Logistics' strategy to digitize and automate logistics as much as possible to increase its efficiency and reliability.JD Logistics' commitment to sustainable development
Sustainable logistics is a strategic focus for JD Logistics. At the end of 2017, JD launched the "Green Stream Initiative" program, accompanied by a dedicated investment fund of about 1 billion RMB, to stimulate innovation in green logistics and reduce the environmental footprint. In this context, JD Logistics actively encourages the use of cleaner transportation modes for delivery: the company deploys electric or new energy vehicles within its fleet to reduce CO₂ emissions related to parcel transport. It also strives to make its facilities more eco-friendly: JD develops warehouses and logistics parks powered by solar energy and aims for carbon neutrality of certain infrastructures in the medium term. Furthermore, JD Logistics promotes eco-packaging by adopting recycled or biodegradable materials and reducing the use of disposable plastic in its operations. All these initiatives are part of JD Logistics' commitment to combine logistics efficiency with environmental responsibility, aligning its goals with the principles of sustainable development in the sector.Parcel tracking statuses of JD Logistics
| Status | Description |
|---|---|
| Order information received | The order has been received by the system |
| Order successfully created | The order has been successfully recorded in the shipping system |
| Parcel data received | The parcel's shipping information has been transmitted to the logistics network |
| In transit to UPS Mail Innovations | The parcel is en route to the UPS Mail Innovations postal network for export |
| Departure from export center | The parcel has left the export logistics center |
| Parcel departed from export warehouse | The parcel has been shipped from the export center warehouse |
| Arrived at warehouse weighing area | The parcel has arrived at the warehouse weighing area (weight check before shipment) |
| Arrived at export center | The parcel has arrived at the export logistics center (international departure sorting center) |
| Departure from country of origin | The parcel has left the country of origin of the shipment |
| Cleared at origin port | The customs authorities of the country of origin have authorized the parcel's export |
| Arrived at origin port | The parcel has arrived at the departure port or airport in the country of origin |
| Customs clearance procedure initiated | The parcel is undergoing customs clearance (preparation of customs formalities for shipment) |
| Customs clearance completed | Customs formalities are completed and the parcel is authorized to continue its transit |
| Handed over to local carrier | The parcel has been handed over to a local carrier for final delivery |
| Arrived at USPS facility | The parcel has arrived at a USPS carrier distribution center |
| Parcel processed | The parcel has been scanned and sorted by the distribution center and is ready for the next step |
| Departure scan: en route to USPS | The parcel has been scanned upon departure and is in transit to the USPS network |
| Left USPS facility | The parcel has left the USPS distribution center |
| Arrived at post office | The parcel has arrived at the recipient's local post office |
| Out for delivery | The parcel is currently in final transit to the recipient (courier en route) |
| Delivered | The parcel has been successfully delivered to the recipient |