Track your package

Jd tracking

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How to track my Jd package?

Ordertracker provides a simple solution to track your Jd packages. To begin, you'll need a Jd tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Jd package in real time.

Where can I find my Jd tracking number?

Finding your Jd tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Jd package moving in the package tracking history?

Dealing with a Jd package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Jd or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Jd customer service or the sender can help resolve shipping delays.

When I track my Jd package, why does it show as "returned"?

If you're tracking your Jd package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Jd package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Jd to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Jd may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Jd might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Jd package is "returned" in tracking, contact the sender or Jd customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Jd policies and circumstances.

Why does the Jd parcel tracking timeline indicate that my order cannot be found?

When your Jd parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Jd system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Jd yet. Tracking should appear shortly.

Jd
Company information

About Jd

Jd is one of the largest online retailers in China, offering a wide range of products including electronics, appliances, fashion, home goods, and more. With a focus on providing a seamless shopping experience, Jd ensures high-quality products and reliable customer service. It has gained popularity for its competitive prices, extensive product selection, and fast delivery options. Jd is committed to customer satisfaction and has established itself as a trusted platform for online shopping in China and beyond.


Founded 1998
Country China
Avg. delivery 7-90d

How to contact Jd?

If you are experiencing issues with the delivery process managed by Jd, please do not hesitate to contact their customer support.

Headquarters Jd, Beijing, China [email protected] Phone: +864006065500

How long does it take for Jd to deliver a shipment?

Jd, a leading e-commerce company, provides various delivery options to cater to the different needs of customers. The estimated delivery time can vary depending on factors such as the destination, type of product, and the chosen delivery method.

Jd offers several types of delivery services to ensure that customers can receive their shipments in a time frame that suits them best. One of the most commonly used delivery options is Standard Delivery. With this service, the estimated delivery time typically ranges from a few days to a week, varying based on the location of the customer and the warehouse from which the product is shipped. This method is generally the most affordable option for customers who are not in a rush to receive their items.

For customers who require faster delivery, Jd also offers Express Delivery. This service guarantees a quicker delivery time, usually within a few days or even on the same day in some regions. Express Delivery is primarily suitable for customers who need their items urgently, such as for time-sensitive occasions or last-minute gifting.

Another convenient option provided by Jd is Scheduled Delivery. This service allows customers to choose a specific date and time slot for their delivery to be made. Customers can select a time that aligns with their availability, ensuring that they can receive their orders without any inconvenience or missed deliveries.

Additionally, Jd offers specialized delivery services for certain types of products. For example, for large and bulky items such as furniture or appliances, Jd provides White Glove Delivery. This entails the delivery team handling the unpacking, assembly, and installation of the product, providing customers with a hassle-free experience.

As for the cost of delivery, it can vary based on the shipping method, the weight and size of the package, and the delivery destination. Jd often provides free delivery options for specific orders or promotions. Regular delivery fees are typically nominal and affordable, especially for Standard Delivery. Express and specialized delivery services may incur higher charges due to the expedited nature or specialized handling required.

It is important to note that Jd regularly evaluates and improves its delivery services to enhance customer satisfaction. Therefore, the delivery options, estimated delivery times, and associated costs may vary over time. To ensure accurate and up-to-date information regarding delivery services, customers are encouraged to check the Jd website or contact customer service for the most current details specific to their orders.

What shipping carriers does Jd work with?

Jd is an e-commerce company that operates in multiple countries, including China. They work with various shipping carriers to ensure efficient and reliable delivery of products to their customers. Some of the major shipping carriers that Jd works with include:

  • Jd Logistics: Jd has its own logistics division known as Jd Logistics, which handles a significant portion of their deliveries. Jd Logistics employs its own fleet of vehicles and couriers to ensure quick and reliable shipping within their network.
  • China Post/SF Express/ZTO Express/YTO Express: Jd also collaborates with these popular shipping carriers in China to facilitate domestic deliveries. These carriers have extensive coverage and capabilities within the Chinese market.
  • DHL/FedEx/UPS: For international shipments, Jd partners with renowned global shipping companies like DHL, FedEx, and UPS. These carriers offer fast and secure delivery services to customers located outside of China.
  • Local carriers: In addition to the above-mentioned carriers, Jd may also collaborate with various local shipping companies depending on specific regions or countries. This allows them to leverage the capabilities of local carriers and streamline the shipping process for better customer satisfaction.

The tracking numbers provided by Jd vary depending on the shipping carrier and the region of delivery. The tracking numbers typically consist of alphanumeric characters and are assigned to each package for easy monitoring throughout the shipping process. Customers can use these tracking numbers to track the progress and location of their shipments on the respective carrier's website or through the Jd website or mobile app.

It is important to note that the availability of specific shipping carriers and tracking number formats may vary depending on the customer's location and the specific Jd platform they are using. Therefore, customers should refer to the Jd website or customer support for accurate information regarding the shipping carriers and tracking number formats applicable to their specific delivery.

More information about Jd

JD, also known as Jingdong, is a prominent Chinese e-commerce company founded by Richard Liu Qiangdong. The company initially started as a small brick-and-mortar storefront selling magneto-optical products in Beijing. Over time, JD evolved and transformed into one of China's largest online retailers.

In the early 2000s, JD faced a setback due to the SARS outbreak, which prompted Richard Liu to rethink his business strategy. He decided to shift completely to online sales, closing down the physical stores and focusing solely on e-commerce. This decision turned out to be a crucial turning point for JD, as it enabled the company to tap into the growing market of online shopping in China.

JD further differentiated itself from other e-commerce players by vertically integrating its supply chain and taking control of its logistics network. This strategy allowed the company to guarantee product quality and timely delivery, which became key competitive advantages. Furthermore, JD invested heavily in building its own nationwide fulfillment infrastructure, including warehouses and delivery stations, to ensure reliable and efficient order fulfillment.

Over the years, JD expanded its product offerings beyond consumer electronics and appliances and diversified into various categories, including fashion, home appliances, books, groceries, toys, and more. They also introduced JD's own brand products and partnered with renowned international brands to attract a wide range of customers.

JD operates multiple business units to cater to different consumer needs:

  • JD Retail: This is the core business unit that comprises JD's online retail platform. It offers a vast range of products across various categories, allowing customers to shop for everything from electronics to clothing, beauty products to fresh groceries.
  • JD Logistics: JD Logistics is a subsidiary of JD that provides end-to-end logistics and supply chain solutions. It operates its own warehouses, delivery network, and last-mile delivery services. Additionally, it offers its logistics services to third-party businesses, further expanding JD's presence in the e-commerce ecosystem.
  • JD Health: JD Health is a separate business unit that focuses on providing online healthcare services. It offers a wide range of products and services, including prescription medications, over-the-counter drugs, medical consultations, and healthcare management.

Initially catering exclusively to the Chinese market, JD has gradually expanded its operations beyond China's borders. Today, JD operates in several countries and regions. Some of the notable countries where JD has a presence include the United States, the United Kingdom, Germany, France, Spain, Russia, Saudi Arabia, Brazil, Thailand, and Indonesia.

JD's expansion into these markets has allowed it to tap into international consumer demand and provide a wide range of products to customers worldwide. The company continues to explore opportunities for further global expansion, aiming to serve customers around the world with its high-quality products and efficient supply chain capabilities.