Jd tracking

What is JD.com?

JD.com, also known as Jingdong (京东), is one of the world's e-commerce giants. Founded in 1998 by Liu Qiangdong, better known as Richard Liu, the company started as a modest 4-square-meter stall specializing in the sale of electronic products in the technology district of Zhongguancun in Beijing. What began as a small physical shop transformed into one of the world's largest online sales platforms, competing directly with giants like Amazon and Alibaba.

The story of JD.com is closely linked to that of its founder. Born on March 10, 1973 in a small rural village in Jiangsu Province, Richard Liu grew up in relative poverty. After studying sociology at Renmin University of China, he worked for two years for Japan Life before investing his savings of 12,000 yuan (approximately $1,760 at the time) to launch his first business on June 18, 1998. This date became emblematic: the "618 Day" is now one of the largest promotional events in China, rivaling the American Black Friday.

The decisive turning point for the company came in 2003, during the SARS epidemic that struck China. Facing this health crisis that caused losses of more than 8 million yuan for his physical store, Richard Liu made the strategic choice to turn to online retail. In 2004, he launched his first online sales site, laying the foundations for what would become JD.com.

• Creation date: June 18, 1998 for the first physical store, then 2004 for the launch of the online platform
• Founder: Liu Qiangdong (Richard Liu), Chinese-American entrepreneur born in Jiangsu Province
• Headquarters: Beijing, China
• Revenue: More than 150 billion US dollars annually
• Net profit: Several billion US dollars per year
• Number of users: Approximately 700 million active annual users
• Market share: One of the three leading players in e-commerce in China

What distinguishes JD.com from competitors like Alibaba is its business model. Unlike Tmall or Taobao, which operate essentially as marketplaces hosting third-party sellers, JD.com adopted a hybrid model closer to Amazon's. A significant portion of sales are made in-house, allowing the company to more closely control product quality and logistics. This approach contributed to establishing JD.com's reputation as a reliable platform, particularly for electronics and high-value products.

Listed on Wall Street (NASDAQ) as well as Hong Kong, JD.com has established itself as China's largest retailer by revenue and ranks 47th in the Fortune Global 500. The company employs more than 150,000 full-time delivery drivers and has an extremely dense logistics network with around 3,600 warehouses across China. Richard Liu stepped back from the daily management of the group in 2021, when the Chinese government was strengthening regulation of the technology sector, but he remains president of the company.

Which countries does JD.com deliver to?

JD.com has significantly expanded its international presence in recent years, evolving from a purely Chinese player to a global logistics giant. While most of its activity remains concentrated in China, where its network covers virtually the entire country, the company has heavily invested in expanding its international delivery capacity.

The international express delivery service of JD Logistics, the group's logistics branch, now covers nearly 80 countries and regions worldwide. This coverage is supported by a network of over 100 warehouses located outside China, totaling over one million square meters of storage space spread across 19 different countries and regions. These facilities include bonded warehouses, direct shipment centers, and local warehouses enabling rapid distribution.

• Europe: France, Germany, United Kingdom, Netherlands, Spain, Poland and other European Union countries. JD.com has automated warehouses in France, the Netherlands and Poland
• North America: United States and Canada, with coverage enabling fast delivery in 2-3 days in 90% of American regions
• Asia-Pacific: Japan, South Korea, Singapore, Malaysia, Thailand, Vietnam, Indonesia, Philippines, Brunei and Australia
• Middle East: United Arab Emirates and other countries in the region, with warehouses in free trade zones
• Africa: Egypt, Morocco, Kenya, Nigeria, Ghana, Cameroon, Togo, Mali, Democratic Republic of Congo, Tanzania and Uganda

In Europe, JD.com strengthened its presence with the launch of its JoyBuy platform in France, Germany and Benelux countries at the end of October 2025. This initiative marks the return of the Chinese giant to the European market after a failed first attempt in 2015. The company now relies on solid logistics infrastructure, including a warehouse in Paris dedicated to fashion products, to offer fast deliveries to European consumers.

A major strategic development took place in November 2025 with JD.com's acquisition of approximately 22% of Fnac Darty's capital, making the Chinese giant the second largest shareholder of the French retailer. This partnership aims to combine the power of JD.com's online marketplace with Fnac Darty's network of physical distribution, including in-store pickup services, after-sales service and simplified returns.

In 2025, JD Logistics is accelerating its international expansion with the aim of doubling its global logistics capacity. The company plans to launch new warehouses in Southeast Asia, Japan, South Korea, the Middle East, Europe and the Americas. The "2 to 3-day delivery" service range will be gradually extended to these new regions, allowing consumers to benefit from a delivery experience comparable to that offered in China.

Which carriers does JD.com use?

One of the distinctive features of JD.com lies in its integrated logistics model. Unlike many e-commerce platforms that completely outsource their logistics, JD.com developed its own distribution infrastructure through its subsidiary JD Logistics. This approach allows it to control the entire supply chain, from warehousing to final delivery, ensuring high service quality and controlled timelines.

JD Logistics directly manages the final delivery step through its integrated local distribution network. Its delivery teams, whether JD employees or dedicated partners, handle the package from the local center to the recipient's door. The company deploys advanced technological tools for this purpose, such as delivery route mobile applications and route optimization through artificial intelligence.

• JD Logistics: JD.com's logistics subsidiary, primary carrier for domestic shipments in China and for deliveries from JD warehouses abroad
• JD Airlines: JD's own air freight company, operating cargo aircraft on over 20 domestic and international routes
• China Post: China's national postal operator, partner for certain destinations
• SF Express: Major Chinese express carrier, used to complement domestic coverage
• ZTO Express and YTO Express: Partner Chinese carriers for areas not covered in-house

For international deliveries, JD.com collaborates with major global logistics operators to ensure the routing and final distribution of packages outside China. Among these partners are DHL, FedEx, UPS and the national postal services of destination countries such as USPS in the United States, La Poste in France or Royal Mail in the United Kingdom.

In March 2024, JD.com entered into a strategic partnership with Geopost, the international parcel delivery network of the La Poste Group, to develop comprehensive shipping solutions between China and Europe. This partnership optimizes cross-border logistics flows and improves the delivery experience for European customers. Additionally, an agreement with Evri facilitates access for European businesses to JD.com's marketplace.

The choice of final carrier generally depends on the parcel's destination, the service chosen by the customer and the availability of local networks. For orders placed via JoyBuy in Europe, JD Logistics coordinates shipment from its European warehouses (France, Netherlands, Poland) to the customer's home, relying on the most appropriate local distribution networks.

What are JD.com's delivery times?

JD.com has built a reputation for excellence in delivery speed, particularly through its integrated logistics network and massive investments in automation. In China, the company is able to offer same-day or next-day deliveries in many cities, a performance that sets it apart from most of its competitors.

Delivery times naturally vary depending on the destination, the shipping method chosen and product availability. For international orders to Europe, standard delivery times are generally between 10 and 20 business days. These timelines may be affected by various factors, including customs clearance procedures and the efficiency of local logistics in the destination country.

• Standard international delivery: 10 to 20 business days depending on destination, most economical option
• International express delivery: 3 to 5 days from China to Europe and North America, premium service
• Fast delivery from local warehouses: 2 to 3 days for countries with JD warehouses (France, Germany, United Kingdom, Netherlands, Poland, United States)
• Same-day service: Available in certain European markets for orders shipped from JD local warehouses

In 2025, JD Logistics unveiled an ambitious roadmap aiming to offer a 2 to 3-day delivery service in 19 international markets. This service relies on a network of over 50 autonomous warehouses abroad, allowing products to be stored closer to consumers and significantly reducing shipping times. Countries involved include the United States, United Kingdom, France, Germany, Poland, United Arab Emirates, Japan, South Korea and Australia.

JD Logistics' warehousing operations abroad already offer same-day executed services in major European markets, particularly Germany, France, United Kingdom, Netherlands, Spain and Poland. In the United States, fast 2 to 3-day delivery is available in 90% of the country's regions.

It is important to note that these timelines are indicative and may vary depending on several parameters: public holidays, periods of high commercial activity (such as Singles' Day on November 11 or 618 Day in June), exceptional weather conditions or customs formalities for international shipments. However, JD.com strives to maintain complete transparency on estimated delivery times at the time of order.

What are JD.com's shipping fees?

JD.com's pricing policy for delivery aims to be competitive compared to other international e-commerce players. The shipping fees offered by the platform are generally considered lower than those of many online retailers, an advantage made possible by the vertical integration of the logistics chain and the economies of scale achieved by the group.

JD.com offers free shipping on certain products, although this opportunity is subject to several conditions. The amount of shipping fees depends on several factors: the destination region, the shipping method chosen, the carrier used, the total order amount and the type of products purchased. In some cases, minimum purchase thresholds allow customers to benefit from reductions on shipping fees or even completely free shipping.

• Standard delivery: Rates vary depending on weight, dimensions and package destination. Fees are calculated automatically at checkout
• Express delivery: Premium pricing for urgent shipments, with higher fees offset by reduced delivery times
• Free shipping: Available on certain products or from a certain purchase amount, varies depending on current promotions
• Customs fees: For international shipments, customs duties and import taxes may apply in addition to shipping fees

One of JD.com's advantages is the ability to make purchases in various international currencies, including the US dollar and the euro. This flexibility facilitates transactions for European customers and avoids conversion fees often charged by other Chinese platforms.

For deliveries from JD.com's European warehouses (via JoyBuy), shipping fees tend to be more advantageous than for direct shipments from China, due to the proximity of storage centers. Moreover, these intra-European deliveries are generally not subject to customs duties, which represents a significant saving for the consumer.

It is recommended to systematically verify the estimated shipping fees before finalizing an order, as these may vary depending on current promotions and conditions specific to each product. JD.com regularly organizes promotional operations, particularly during 618 Day (June 18) and Singles' Day (November 11), during which free shipping or reduced-rate offers are proposed.

What are JD.com's delivery options?

JD.com offers a complete range of delivery options designed to meet the different needs and preferences of consumers. Whether you want to receive your order quickly, at a specific time or at a location other than your home, the platform offers several flexible solutions.

Home delivery is the standard reception method offered by JD.com. The package is shipped directly to the address indicated by the customer, whether it's their home or workplace. In China, this delivery can be completed same-day or next-day in many cities. In Europe and other international markets, home delivery is carried out via local partner carriers.

• Standard delivery: Economical shipping in several business days, the most common option for customers who are not in a hurry
• Express delivery: Accelerated shipping for urgent shipments, with the possibility of same-day delivery in some major cities
• Scheduled delivery: Ability to choose a specific delivery time slot with a precise date and time window
• "White glove" delivery: Premium service for bulky items (furniture, appliances) including unpacking, installation and sometimes product assembly
• Pickup points and lockers: In some markets, ability to pick up your order at a partner pickup point or automated locker

For bulky or fragile items such as furniture, appliances or large electronic devices, JD.com offers a premium "white glove" delivery service. Delivery drivers then ensure delivery with appointment scheduling, unpacking, installation and sometimes assembly of the product directly at the customer's home. This service guarantees a hassle-free experience and minimizes the risk of damage during handling.

JD Logistics is also experimenting with innovative solutions for last-mile delivery. In China, the company uses autonomous delivery robots in certain specific environments such as university campuses or residential neighborhoods. Delivery drones are also deployed in hard-to-reach rural areas, allowing drastically reduced delivery times in remote villages.

Real-time tracking of deliveries is available for all orders. Customers receive notifications at each stage of the shipping process: shipment confirmation, departure from warehouse, customs clearance (for international shipments), arrival at the local distribution center and delivery scheduling. This transparency allows recipients to plan their reception and anticipate the arrival of their package.

What if my JD.com order is lost or damaged?

Despite JD.com's efforts to ensure reliable and secure deliveries, it is possible for a package to be lost, damaged or never reach its destination. In these situations, it is important to know the procedures to follow to obtain a satisfactory solution, whether it is a refund, return of the product or compensation.

The first step if there is a problem with an order is to verify the tracking status of the package. Sometimes delays occur, particularly for international shipments that may be held in customs. If the estimated delivery time is significantly exceeded and the tracking shows no updates for several days, it is then time to contact customer service.

• Claim deadline: It is generally recommended to wait a few days after the estimated delivery date before reporting a package as lost, as delays may occur
• Required documents: Order number, tracking number, proof of purchase, photos of packaging and product in case of damage
• Refund deadline: Once the claim is validated, the refund is generally processed within 14 business days depending on the payment method used
• Possible options: Full refund, product return, credit to customer account or partial compensation depending on the situation

If you receive a damaged package, it is essential to document the condition of the package and product before opening it completely. Take photos of the external packaging, the inside of the package and the damaged product from different angles. This visual evidence will be necessary to support your claim with customer service.

JD.com offers guarantees on products sold through its platform, particularly for items sold in-house. The buyer protection policy generally covers cases of non-receipt, products not matching the description and defective products. For purchases made from third-party sellers on the marketplace, the terms of warranty may vary.

If your claim with standard customer service does not result in a satisfactory solution, you can escalate your request by submitting a formal complaint in writing. Make sure to include all relevant information: your full name, mailing address, order number, a detailed description of the problem and photographic evidence if applicable. The company generally has 10 business days to provide an official response to a formal complaint.

How to contact JD.com?

JD.com and its international platform JoyBuy provide several communication channels to allow customers to obtain help, ask questions or resolve issues related to their orders. Whether you prefer phone, email or live chat contact, several options are available to you.

Online chat is the recommended contact method by JoyBuy. This service is available 24 hours a day, 7 days a week, allowing you to get real-time assistance regardless of the time. Advisors can answer questions about orders, package tracking, returns and refunds, as well as product features.

• Online chat: Service available 24/7 on the JoyBuy website and app (recommended)
• Main email: [email protected] for general inquiries
• Alternative email: [email protected] for questions relating to the JD Group
• International phone: +86 10 8911 6155 (headquarters in China)
• Europe phone: +31 800 8600 005 (Netherlands) / +44 808 501 5515 (United Kingdom)
• Social media: Contact possible via direct messaging on official pages

For customers in the United States, a dedicated email address is available: [email protected]. JoyBuy's American office is located at 19900 MacArthur Blvd, Suite 660, Irvine, CA 92612. For official correspondence or formal complaints, the address of the headquarters in Hong Kong can be used: Suite 1203, 12/F Ruttonjee House, 11 Duddell Street, Central, Hong Kong.

It is advisable to have your order number or tracking number on hand when contacting customer service, as this information will be requested to identify your case and provide personalized assistance. For questions related to package tracking, the tracking number is essential.

The JoyBuy online help center also offers a comprehensive FAQ section answering the most frequently asked questions about orders, deliveries, returns, refunds and payment methods. This resource often allows you to quickly find an answer without having to contact customer service directly.

Understanding tracking statuses

When you track a JD.com package online, different statuses may appear. Here are the main statuses and their meaning: