JCEX tracking
How to track my JCEX package?
To track a JCEX package, make sure you have the tracking number provided by the sender or the retailer. This unique code gives you access to all the information related to your shipment.
Enter this number in the search field and confirm. The most recent tracking data will be displayed automatically.
A detailed timeline then traces your package's journey: current location, completed transit stages, and estimated delivery date. This information is updated at each new stage, allowing you to follow your shipment's progress in real time.
Where can I find my JCEX tracking number?
The JCEX tracking number is automatically sent when your package is shipped. As the recipient, you receive it by email, SMS, or directly on the order confirmation page of the retailer's website.
If you cannot find it in your notifications, log in to your customer account on the website where you placed your order. The tracking number can be found in your order history or in the section dedicated to ongoing deliveries.
Once you have this number, enter it in the search field to check your delivery progress and estimated arrival date.
Why isn't my JCEX package moving in the package tracking history?
When your JCEX package tracking hasn't updated for several days, several factors may explain this delay: customs formalities for international shipments, logistical incidents, or simply a delay in updating the information.
Before taking any action, verify that the delivery address provided during the order is correct. An error or incomplete information can slow down the shipping process. If the delay persists beyond the announced timeframe, contact JCEX customer service or the sender with your tracking number on hand. They will be able to precisely locate your package and, if necessary, open an investigation to determine the cause of the delay.
When I track my JCEX package, why does it show as "returned"?
A "returned" status means that the package has been sent back to the sender. Several situations can explain this return:
The delivery driver was unable to identify the recipient due to an incorrect, illegible, or incomplete address missing essential information (apartment number, access code, etc.).
After several unsuccessful attempts and in the absence of collection within the allotted time, the package is automatically returned to its origin point.
The recipient did not collect the package from the post office or pickup point within the holding period, usually 15 days.
For international shipments, missing or incomplete documents or an incorrect value declaration can result in customs clearance refusal and the return of the package.
If your package shows this status, contact the sender or JCEX customer service to find out the exact reason for the return and agree on a solution: a new shipment or refund according to the seller's terms.
Why does the JCEX parcel tracking timeline indicate that my order cannot be found?
If no information appears when tracking your JCEX package, several causes are possible:
Make sure that the number entered matches exactly the one provided by the sender. A single character error prevents the package from being identified.
Tracking information is only available once the package has been picked up by JCEX. A delay of 24 to 48 hours may occur between the notification being sent and the first status update.
Temporary malfunctions can sometimes affect the online tracking system. In this case, try again later or contact JCEX customer service for assistance.
About JCEX
JCEX, also known as JiaCheng International Transportation Co., Ltd., is a global logistics and shipping company based in China. With a focus on international express delivery and cross-border e-commerce logistics, JCEX offers a wide range of services including air freight, sea freight, warehousing, and customs clearance. The company is committed to providing efficient and reliable logistics solutions to businesses and individuals worldwide. JCEX's extensive network and strategic partnerships enable them to deliver packages and shipments to various destinations with speed and accuracy.
How to contact JCEX?
If you are experiencing issues with the delivery process managed by JCEX, please do not hesitate to contact their customer support.
International express delivery from China in 2000
JCEX, officially known as Jieshun International Express Co Ltd., is a major international logistics provider specializing in express delivery on a global scale. Founded in 2000 in the city of Hangzhou, China, the company has established itself over the years as a trusted player in the parcel transportation and international logistics sector. JCEX offers a comprehensive range of shipping services, from express parcel delivery to international freight management, including customs clearance and warehousing. With its expertise and extensive network, JCEX ensures fast and reliable deliveries for a diverse clientele, from individuals to businesses.
Company evolution and growth
Originally, JCEX started its business as a small courier service primarily active in the domestic Chinese market. With a constant commitment to service excellence and customer satisfaction, the company experienced sustained growth throughout the 2000s. Initially a simple agent collaborating with major international express networks (such as DHL, UPS, FedEx, or TNT), JCEX acquired valuable expertise that allowed it to develop its own delivery service brand. Gradually, the company expanded its operations beyond China's borders to enter the international logistics scene.
Since 2013, JCEX has particularly focused on the cross-border e-commerce sector, supporting the rise of global online sales. This specialization in e-commerce logistics has enabled it to offer tailored solutions for online sellers shipping parcels abroad. In 2018, JCEX entered into a strategic partnership with the Hangzhou Airport bonded logistics zone, aiming to create a next-generation cross-border supply chain service platform. This development is part of a continuous innovation approach to improve the efficiency of international shipments. Furthermore, in 2021, Huamao Logistics (a major logistics player in China) became the majority shareholder of JCEX, strengthening the company's financial capabilities and network. These key milestones illustrate JCEX's rapid development, transitioning from a local courier to a global logistics provider.
Flexible and tailored delivery options
JCEX offers its customers several delivery options to meet different urgency and budget needs. For the most urgent shipments, an international express delivery option is available, ensuring accelerated transport and very short lead times to major global destinations. For less urgent shipments, standard solutions allow for reasonable transit times while offering a good balance between speed and cost. Finally, the company also offers an economical shipping option, favored by customers for whom cost is the main criterion: this slower service is suitable for non-urgent shipments, offering advantageous rates. In each case, JCEX strives to deliver parcels within optimized timeframes, taking into account logistical constraints, customs clearance, and potential unforeseen events.
Regardless of the chosen shipping method, JCEX ensures careful tracking of each shipment and ensures transport reliability to the final destination. The company handles the management of shipping documents and customs formalities, greatly simplifying the process for both the sender and the recipient. Additionally, customers have the option to choose additional services according to their needs, such as supplementary insurance or specific delivery options.
- Door-to-door delivery: JCEX offers the convenience of picking up the parcel at the sender's address and delivering it directly to the recipient's doorstep. This service spares the customer from organizing additional transport or having to collect the parcel at a pickup point, providing a seamless shipping experience.
- Express delivery service: JCEX's express service guarantees accelerated parcel delivery. With optimized logistics, this option is ideal for urgent shipments that require fast and priority delivery to the destination, with priority handling throughout the journey.
- Real-time shipment tracking: JCEX provides an efficient online tracking system that allows real-time monitoring of each shipped parcel's progress. This transparency offers true peace of mind to shippers and recipients, who can stay informed about their shipment's location at every stage of the delivery process.
- Expertise in international shipping: As a specialist in global logistics, JCEX excels in delivering parcels abroad. The company relies on a vast network of partners and affiliates worldwide to ensure efficient cross-border transport, smooth customs clearance, and seamless final delivery, even to distant destinations.
In terms of pricing, JCEX's shipping service costs are calculated based on various factors, including the parcel's weight and dimensions, origin and destination, selected service level (express, standard, or economical), as well as any additional services chosen by the customer. JCEX strives to offer competitive rates, tailored to the diverse needs of its clientele and market demands. To obtain an accurate price, shippers can request a personalized quote from JCEX by providing their shipment details. This approach ensures transparent billing, aligned with the service provided and the options chosen, while maintaining an optimal balance between cost and delivery speed.
Real-time parcel tracking
The ability to track a parcel from departure to arrival is an essential element of the service offered by JCEX. Each shipment entrusted to JCEX is assigned a unique tracking number, allowing the customer to monitor the shipment in real-time. JCEX's online tracking system is updated at each key stage of transit, providing precise information on the parcel's location and current status. Thus, shippers and recipients can know at any time where the parcel is and estimate its arrival date, enhancing transparency and trust in the shipping process.
The JCEX tracking number is presented as a unique alphanumeric code, the format of which may vary depending on the service or type of shipment used. Generally, it is a combination of letters and numbers. For example, a typical tracking number might look like JX0123456789 or JCEX123456789. The exact length and structure of the code may differ from one shipment to another, but this tracking number will always be exclusive to a given parcel. This ensures that with each update, the tracking information corresponds precisely to the correct shipment. Armed with this number, customers can use the JCEX tracking platform to obtain the detailed status of their delivery, from initial pickup to final handover. Shipment tracking is an integral part of JCEX's commitment to providing reliable service, allowing for the quick identification of potential delays or incidents and keeping customers informed.
Extensive global logistics network
Throughout its expansion, JCEX has established a global logistics network enabling it to manage deliveries to almost any destination. The company now has numerous locations around the globe. There are over 25 agencies and operational centers in mainland China, as well as several branches abroad, notably in the Asia-Pacific, Europe, and North America. In total, JCEX has more than 50 operational sites spread across different regions of the world, forming a solid infrastructure for handling international shipments.
Thanks to this infrastructure and local partnership agreements, JCEX is able to serve over 200 countries and territories across all continents. In Asia, the carrier is present in key markets such as China, Hong Kong, Taiwan, Singapore, Malaysia, Thailand, Vietnam, South Korea, and Japan. Outside of Asia, its services extend to Europe (for example, in France, Germany, the United Kingdom, and many other European countries), North America (notably the United States and Canada), South America (for example, Brazil), as well as Africa (including South Africa) and Oceania (for example, Australia). Although JCEX has a strong operational base in Asia, the company has significantly expanded its reach to offer truly global logistics solutions. This extensive geographical coverage allows for connecting shippers and recipients across the globe, while benefiting from the local expertise of partners in each region to ensure successful deliveries.
Collaborations with industry leaders
To ensure maximum efficiency in its international deliveries, JCEX relies on strategic partnerships with other major industry players. The company works closely with large global online commerce platforms such as Amazon and AliExpress. These collaborations facilitate the shipment of Chinese online sellers' orders to customers worldwide, seamlessly integrating JCEX's services into the global e-commerce logistics chains.
Simultaneously, JCEX collaborates with numerous leading international carriers to ensure the transport and final distribution of parcels in destination countries. Among its partners are companies such as DHL, FedEx, UPS, TNT, and Aramex, as well as various regional air and postal operators. Historically, JCEX's initial role as an agent on behalf of the largest express networks allowed it to forge strong ties with these companies. Today, these ties translate into concrete cooperation agreements: for example, a parcel shipped via JCEX may be entrusted to one of these partners for the last leg of delivery in the destination country, ensuring compliance with local quality standards and deadlines. These strategic partnerships extend JCEX's network reach while enhancing the reliability of its services, as the company can rely on the proven infrastructures of its logistics allies at every stage of transit.
Commitment to quality and reliability
Recognized for the quality of its services, JCEX has obtained the classification of a 4A-class logistics provider in China, attesting to its high operational performance and compliance with all industry standards and certifications. This official recognition illustrates the company's commitment to providing reliable, safe, and professional service to its customers. From warehouse management to last-mile delivery, JCEX implements rigorous procedures and relies on experienced personnel to ensure the smooth delivery of shipments under the best conditions.
With its vast network and global coverage, JCEX has become an essential carrier over time for many shippers seeking efficient logistics solutions. Individuals and businesses alike use its services to send goods with the assurance that they will arrive safely and within controlled timeframes. Aware of the constantly evolving demands of the global market, the company continuously invests in improving its services and expanding its capabilities. Whether through the adoption of new tracking technologies, optimizing its shipping routes, or strengthening its partner network, JCEX constantly seeks to enhance customer satisfaction. This proactive approach allows it to adapt to changes in the logistics sector and maintain a high level of reliability and performance in international delivery.
Understanding delivery statuses
When tracking a shipment, different delivery statuses may be displayed to inform the sender and recipient of the parcel's condition. Here are the main tracking statuses used by JCEX, translated into English, accompanied by their clear description:
| Status | Description |
|---|---|
| Pickup Scheduled | The parcel is ready to be picked up by JCEX. A shipping label has been created, and the shipment information has been transmitted, awaiting initial collection |
| Picked up by JCEX | The parcel has been collected by the JCEX carrier and integrated into its logistics network. It is now being processed at the origin center |
| Arrived at Sorting Center | The shipment has arrived at an intermediate logistics or sorting center. This status indicates that the parcel has reached a distribution platform where it will be processed to continue its journey |
| Departed from Sorting Center | The parcel has left the sorting center or warehouse where it was located and has been dispatched to the next step or logistics center in the delivery route |
| In Transit | The parcel is in transit between two stages of the journey. It is on the road (or in flight) to the next destination, continuing its route to the recipient |
| In Customs Clearance | The shipment is under inspection by the customs authorities of the destination country. The documents are being verified to authorize the parcel's entry into the territory |
| Customs Clearance Completed | Customs formalities have been successfully completed. The parcel has been released by customs and can now continue its journey in the destination country |
| Arrived in Destination Country | The parcel has reached the recipient's country. It will then be handled by the local network (JCEX or partner) for the final stages of delivery |
| Out for Delivery | The parcel is currently on its final journey to the recipient's address. A delivery person is in charge of distribution, and handover is imminent |
| Delivery Attempted | The carrier attempted to deliver the parcel to the recipient, but the handover could not be completed. The recipient may have been absent or the address inaccessible, and a new delivery will be scheduled |
| Delivery Delayed | The parcel's delivery is taking longer than expected. This status indicates a delay due to particular circumstances (transport conditions, additional checks, or other unforeseen events) and indicates that the parcel will arrive later than initially estimated |
| Delivered to Authorized Agent | The parcel has been handed over to a person or entity authorized to receive it on behalf of the recipient. For example, it may be a concierge, a colleague, or an official pickup point that accepts the parcel while waiting for the recipient to collect it |
| Delivered | The parcel has been successfully handed over to the final recipient. This final status confirms that the delivery is complete and that the recipient has received their shipment |
| Return to Sender | The shipment could not be delivered and has begun a return journey to the original sender. This status typically appears after unsuccessful delivery attempts or in case of an incorrect address, leading JCEX to return the parcel to its point of origin |