JCEX tracking

What is JCEX?

JCEX, an acronym for Jiacheng Express, is an international logistics provider specializing in express parcel transportation and cross-border logistics. Founded in 2000 in Hangzhou, Zhejiang Province, China, this company has progressively established itself as a major player in the international supply chain. The official name of the company is Hangzhou Jiacheng International Logistics Co., Ltd., and it is sometimes referred to as Jieshun International Express Co Ltd. in certain commercial documents.

In its early days, JCEX primarily operated as a local courier service on the Chinese domestic market. The company quickly developed its expertise by collaborating with major international express networks such as DHL, UPS, FedEx and TNT, thereby acquiring valuable knowledge in managing cross-border shipments. This experience as an agent for the industry's giants enabled it to understand the intricacies of international logistics and develop its own brand with high quality standards.

JCEX's headquarters is located on the 8th floor of the T4 building, Tiehui Development Center, at number 520 Jiuhe Street, in the Shangcheng District of Hangzhou. This strategic location, close to Hangzhou International Airport and the region's main logistics infrastructure, allows the company to optimize its shipping operations worldwide.

• Founding date: 2000, with initial operations on the Chinese domestic market before progressive international expansion
• Headquarters: Hangzhou, Zhejiang Province, China
• Official classification: Class 4A logistics provider, a distinction awarded to companies meeting the highest industry standards in China
• Company status: National high-tech enterprise since 2016, a recognition awarded by Chinese authorities
• Global coverage: More than 200 countries and territories served worldwide

The year 2013 marked a decisive turning point in JCEX's history, with a strategic shift toward cross-border e-commerce. This specialization responds to the rapid growth of global online sales and the increasing needs of Chinese sellers wishing to ship their products internationally. The company developed solutions adapted to the specific requirements of e-commerce, particularly in terms of small parcel management, real-time tracking and simplified customs clearance.

In 2018, JCEX concluded a major strategic partnership with the bonded logistics zone at Hangzhou Airport. This collaboration enabled the creation of a next-generation cross-border supply chain platform, significantly strengthening the company's capabilities in international trade. More recently, in 2021, Huamao Logistics became the majority shareholder of JCEX, bringing additional financial resources and expanding its network of partners.

Today, JCEX is recognized as an official logistics partner by several major e-commerce platforms. The company is among the recommended providers for Amazon FBA (Fulfillment by Amazon) as an SPN (Seller Provider Network) supplier, which demonstrates the trust placed by the American e-commerce giant. JCEX is also a strategic partner of JD International (Jingdong) and a designated logistics supplier for Alibaba International, Cainiao Network and Dunhuang Network. These prestigious collaborations attest to the company's professionalism and reliability in the cross-border logistics sector.

Which countries does JCEX deliver to?

JCEX has a particularly extensive logistics network that enables it to ensure deliveries to virtually all destinations worldwide. With coverage of more than 200 countries and territories, the Chinese carrier offers global reach comparable to that of the world's largest players. This worldwide presence results from a combination of its own infrastructure and strategic partnerships with local operators in each region.

In mainland China, JCEX has established a dense territorial network with more than 25 agencies and operational centers distributed across the main provinces. This national coverage allows the carrier to collect parcels from shippers in all major Chinese cities, as well as in more remote areas. The presence of sorting centers near major airport hubs such as Hangzhou, Shanghai, Shenzhen and Guangzhou facilitates rapid processing of international shipments.

Internationally, JCEX has developed a network of direct branches and distribution partners. The company currently has 16 direct branches, of which 9 are located abroad, as well as 4 operational centers and 6 warehouses internationally. In total, JCEX operates more than 50 operational sites distributed across different regions of the world, forming a solid infrastructure for efficiently routing international shipments.

• Asia-Pacific: Mainland China, Hong Kong, Taiwan, Singapore, Malaysia, Thailand, Vietnam, Indonesia, Philippines, South Korea, Japan, Australia and New Zealand
• Europe: France, Germany, United Kingdom, Spain, Italy, Netherlands, Belgium, Poland, Czech Republic, Austria, Switzerland and most European Union countries
• North America: United States (all states) and Canada
• South America: Brazil, Argentina, Chile, Colombia, Mexico and other Latin American countries
• Middle East and Africa: United Arab Emirates, Saudi Arabia, Israel, South Africa, Nigeria, Egypt and other destinations

To ensure final distribution in destination countries, JCEX relies on an extensive network of partner carriers. Among its collaborators are major industry players such as DHL, FedEx, UPS, TNT and Aramex, as well as national postal operators and specialized regional carriers. This partnership strategy allows JCEX to guarantee efficient last-mile delivery, regardless of the destination country.

JCEX's presence in European markets has strengthened in recent years, particularly to meet the growing demand from Chinese e-commerce sellers shipping to Europe. JCEX parcels are generally routed by air to a regional hub, then entrusted to a local carrier for final distribution. This organization optimizes delivery times while controlling transportation costs.

It should be noted that certain destinations may be subject to restrictions or special conditions depending on local regulations, existing trade agreements or the nature of goods shipped. JCEX provides its customers with assistance services capable of informing them about shipping possibilities to each destination and any constraints to consider.

What are JCEX shipping services and delivery times?

JCEX offers a complete range of international shipping services, designed to meet the varied needs of individuals and professionals. Whether the shipment is urgent or the shipper prefers economical rates, the Chinese carrier offers solutions suited to each situation. This variety of services allows customers to choose the best balance between shipping speed and allocated budget.

The International Express service is JCEX's flagship offering for urgent shipments. This door-to-door service guarantees priority handling of parcels from the shipper's address in China to the recipient's address abroad. Express shipments benefit from privileged treatment at each stage of the journey, with direct flights to major destinations and accelerated handling by local distribution partners.

For less urgent shipments, JCEX offers standard and economical solutions that provide excellent value for money. These services use optimized routes and can combine different modes of transport (air, sea, road) to reduce costs while maintaining reasonable delivery times. The economical option is particularly suitable for non-urgent shipments where budget is the main selection criterion.

• International Express (door-to-door service): Fast delivery with full transportation coverage from origin to final destination
• International Freight Forwarding (port-to-port service): Solution suited to large shipments requiring freight transport by air, sea or road
• Cross-border Transport (warehouse-to-door service): Routing from JCEX warehouses to the recipient's final address
• Cross-border Distribution (storage and distribution): Storage services in national and international warehouses with on-demand distribution

JCEX delivery times vary considerably depending on several factors: the destination country, the type of service chosen, customs clearance conditions and any unforeseen logistics issues. Generally speaking, shipments to Europe from China require between two and three weeks for standard services. For destinations in North America, allow approximately two weeks. Deliveries to Oceania (Australia, New Zealand) typically take three weeks.

Express shipments naturally benefit from shorter timeframes, potentially reduced to 5-10 business days to major worldwide destinations. However, these timeframes remain indicative and may vary depending on circumstances. Peak commercial periods, such as year-end holidays or major promotional events (China's Singles Day, Black Friday), can result in increased transit times.

For shipments within mainland China, delivery times are significantly shorter, generally around 3 to 5 business days depending on the region. Shipments to Taiwan require between 3 and 16 business days depending on the service selected. These timeframes include processing time, actual transportation and any administrative formalities.

It is important to note that customs clearance can have a significant impact on delivery times for international shipments. Customs inspections, document verification and potential requests for taxes or customs duties can extend transit time. JCEX recommends shippers provide complete and accurate documentation to facilitate clearance and avoid delays.

What are JCEX rates and maximum dimensions accepted?

JCEX's service pricing is based on several combined criteria that establish a price suited to each shipment. Unlike a fixed tariff schedule, the company favors a personalized quotation approach taking into account the specific characteristics of each shipment. This method guarantees transparent billing and alignment with the service actually provided.

The main factors influencing the price of a JCEX shipment include the actual or volumetric weight of the parcel, the dimensions of the shipment, the country of origin and destination, the level of service chosen (express, standard or economical) as well as any additional services. Volumetric weight, calculated from the parcel's dimensions, is used when it exceeds actual weight, which is common for light but bulky goods.

As an indication, JCEX international shipping rates start at around 7 US dollars for small light shipments. However, the final price can vary considerably depending on the parameters mentioned above. Shipments to distant or difficult-to-reach destinations, as well as express services with guaranteed timeframes, naturally involve higher costs than economical options to nearby countries.

• International Package Service: Maximum weight of 2 kg per parcel, maximum dimensions of 90 cm (length + width + height or largest dimension)
• International Express Service: Maximum weight of 20 kg per shipment, suited to medium-sized parcels requiring fast delivery
• International freight service: Capacity for shipping large and heavy items without strict weight limits, subject to prior assessment

For shipments exceeding standard limits, JCEX offers custom freight solutions. The international freight transport service allows for shipping large or heavy goods by air, sea or land as needed. These shipments are subject to specific pricing established after analysis of the shipment's characteristics and associated logistics constraints.

Certain categories of goods may be subject to restrictions or special shipping conditions. Dangerous products, lithium batteries, liquids, perishable items and high-value objects generally require specific handling with adapted packaging and transport conditions. JCEX recommends consulting its customer service before shipping items likely to fall into these categories.

To obtain an accurate quote corresponding to their needs, shippers can contact JCEX directly by providing shipment details: parcel weight and dimensions, nature of goods, origin and destination, desired service level. The company's sales department then provides a detailed pricing proposal including all services and any ancillary fees.

It is advisable for regular shippers to negotiate preferential terms with JCEX. The company offers commercial agreements to professionals and e-commerce sellers shipping significant volumes, allowing them to benefit from discounted rates and payment terms suited to their business.

What are JCEX delivery options?

JCEX provides its customers with several delivery options allowing parcel reception to be adapted to the constraints and preferences of each recipient. The company strives to offer maximum flexibility to guarantee a satisfactory delivery experience, whether for shipments to individuals or professionals.

Home delivery is the primary distribution method offered by JCEX. In this case, the parcel is routed directly to the recipient's address indicated during shipping. A delivery person presents themselves at the agreed address and delivers the parcel in person to the recipient or to a person authorized to receive it on their behalf. This option offers maximum convenience as it avoids any travel for the recipient.

JCEX's door-to-door service handles the entire logistics journey, from collection at the shipper's location to final delivery. The shipper does not need to worry about organizing transport to a drop-off point or sorting center. Similarly, the recipient receives their parcel directly without having to take any particular steps. This turnkey solution greatly simplifies the international shipping process.

• Home delivery: Parcel delivery to the recipient's address, with possibility of delivery to an authorized third party present on site
• Business delivery: Distribution to professional addresses with reception by authorized personnel
• Delivery via local partner: In some countries, the parcel can be entrusted to a partner carrier for final distribution, potentially offering additional options
• Warehouse pickup: Possibility to collect the parcel from a JCEX center or from a partner in certain specific cases

JCEX's real-time tracking system allows recipients to anticipate their parcel's arrival. Each shipment is assigned a unique tracking number that can be used to check delivery progress. Regular status updates allow you to know the parcel's approximate location and estimate the delivery date. Certain third-party tracking services also offer automatic notifications by email or mobile app when shipment status changes.

If the recipient is absent during the first delivery attempt, procedures vary depending on the local carrier handling final distribution. Generally, the delivery person leaves a delivery notice and a new attempt is scheduled in the following days. The parcel may also be left at a pickup point or held in storage pending instructions from the recipient.

For international deliveries, JCEX often entrusts last-mile distribution to local partners established in each destination country. This organization allows recipients to benefit from options offered by these local carriers, such as rescheduling delivery, choosing a time slot or redirecting to a pickup point. The exact possibilities depend on the distribution partner designated for each shipment.

JCEX also offers storage and distribution services for e-commerce sellers wishing to pre-position their inventory abroad. The company operates 6 warehouses internationally allowing goods storage close to consumer markets. This solution reduces delivery times to end customers while simplifying logistics management for sellers.

What should I do if my JCEX parcel is lost or damaged?

Despite precautions taken by JCEX and its partners, incidents can occur during parcel handling. Whether it is a lost shipment, damaged goods or incomplete delivery, there are procedures allowing shippers and recipients to assert their rights and obtain satisfactory problem resolution.

The first step is to check the shipment status via the JCEX tracking system. A parcel that appears lost may simply be experiencing an exceptional delay due to particular circumstances (port congestion, extended customs inspection, unfavorable weather conditions). Online tracking allows you to consult the latest available information and determine whether the shipment is progressing normally or is genuinely stuck.

If tracking shows no updates for several days or if the parcel seems definitively lost, you should contact JCEX customer service to report the problem and open an investigation. The carrier has internal procedures allowing it to locate lost parcels in its network or with its partners. This search can take several days to several weeks depending on the situation's complexity.

• Rapid reporting: Contact JCEX as soon as you notice a problem, ideally within days of identifying the anomaly
• Tracking number required: Carefully preserve your shipment's tracking number, essential for any search or claim
• Shipment documentation: Gather all documents related to shipping (purchase order, invoice, proof of value) to support your claim
• Damage photos: In case of damaged parcel, photograph the packaging condition and contents before handling items

For parcels delivered damaged, it is crucial to react immediately upon receipt. If packaging shows visible signs of deterioration, the recipient must issue precise written reservations on the delivery form before signing. These reservations constitute essential proof in case of later claim. It is recommended to keep a copy of the document noting these reservations.

When damage is only discovered after opening the parcel, the recipient generally has a limited timeframe to report the problem to the carrier. This timeframe varies depending on countries and local regulations, but is generally a few days following receipt. Beyond this timeframe, it becomes more difficult to assert your rights directly with the carrier.

The carrier's liability in case of loss or damage is generally limited by contractual conditions. Without additional insurance, compensation may prove less than the merchandise's actual value. This is why JCEX offers insurance options allowing coverage of shipments at their declared value. This protection is particularly recommended for fragile or high-value goods.

For orders placed on e-commerce platforms, the recipient can also turn to the seller to obtain a refund or replacement. Indeed, the professional seller remains responsible for proper delivery execution with respect to their customer, regardless of the carrier used. This recourse route is often simpler and faster for individuals.

JCEX customer service can be reached by telephone at +86 571-86436777 (headquarters) or 400-887-1083 from China. Operating hours are 8:45 a.m. to 6:00 p.m. Monday to Saturday, Beijing local time (GMT+8). It is also possible to contact the company by email at [email protected] for claims and assistance requests.

Does JCEX handle international shipments and customs formalities?

International shipments constitute JCEX's core business, and the company has recognized expertise in managing associated customs formalities. The Chinese carrier supports its customers throughout the cross-border shipping process, from document preparation to final delivery in the destination country. This comprehensive handling greatly simplifies procedures for shippers, whether individuals or professionals.

JCEX offers a dedicated cross-border customs clearance service that handles all administrative formalities for both export and import. The company has specialized teams mastering the customs regulations of different countries and capable of preparing declarations in compliance with each destination's requirements. This service is particularly valuable for shipments to countries with complex procedures.

The strategic partnership concluded in 2018 with the bonded logistics zone at Hangzhou Airport strengthened JCEX's capabilities in cross-border trade. This collaboration enabled the establishment of a next-generation supply chain platform, optimizing export flows from China to the rest of the world. Parcels transiting through this infrastructure benefit from accelerated customs procedures.

• Export customs declaration: Preparation and filing of documents required by Chinese authorities for goods exit from the territory
• Import customs declaration: Management of formalities in the destination country to allow merchandise entry
• Tariff classification: Determination of the appropriate customs code for each merchandise type to apply correct duties and taxes
• Regulatory advice: Information on restrictions, prohibitions and specific requirements depending on destinations and product types

To facilitate customs clearance, the shipper must provide accurate and complete documentation. The commercial invoice is the main document, detailing the nature, quantity and value of shipped goods. Depending on destinations and product types, other documents may be required: certificate of origin, declaration of conformity, specific export licenses, etc. JCEX advises its customers on documents to provide for each shipment.

Customs duties and import taxes (customs duties, VAT, local taxes) are generally the responsibility of the recipient in the arrival country. The amount of these fees depends on the nature of goods, their declared value and the importing country's regulations. For shipments to the European Union, VAT is systematically due from the first euro since the July 2021 reform, regardless of order amount.

Some shipments may be subject to in-depth customs inspections, resulting in additional delays. These checks are random or targeted according to criteria defined by each country's authorities. When a parcel undergoes inspection, JCEX informs the shipper or recipient via the tracking system and stands ready to provide any additional information potentially required by customs.

In case of incomplete documents or incorrect information, customs clearance may be delayed or refused by authorities. The shipment may then be held in customs zone pending resolution, or even returned to the shipper if the situation cannot be resolved. To avoid these inconveniences, JCEX recommends systematically declaring the actual value of merchandise and providing accurate description of parcel contents.

Certain merchandise categories are subject to special restrictions depending on countries. Food products, medicines, cosmetics, electronic items or products of animal origin may require specific certifications or be completely prohibited from import. Before shipping sensitive items, it is advisable to verify applicable regulations with JCEX or the destination country's customs authorities.

Understanding tracking statuses

When you track a JCEX parcel online, different statuses may appear to inform you of your shipment's progress. Each update corresponds to a key stage in the logistics journey, from initial handling to final delivery. Here are the main statuses used by JCEX and their meaning: