JCEX tracking
How to track my JCEX package?
Ordertracker provides a simple solution to track your JCEX packages. To begin, you'll need a JCEX tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your JCEX package in real time.
Where can I find my JCEX tracking number?
Finding your JCEX tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my JCEX package moving in the package tracking history?
Dealing with a JCEX package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact JCEX or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, JCEX customer service or the sender can help resolve shipping delays.
When I track my JCEX package, why does it show as "returned"?
If you're tracking your JCEX package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a JCEX package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead JCEX to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, JCEX may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, JCEX might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your JCEX package is "returned" in tracking, contact the sender or JCEX customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on JCEX policies and circumstances.
Why does the JCEX parcel tracking timeline indicate that my order cannot be found?
When your JCEX parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in JCEX system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by JCEX yet. Tracking should appear shortly.
About JCEX
JCEX, also known as JiaCheng International Transportation Co., Ltd., is a global logistics and shipping company based in China. With a focus on international express delivery and cross-border e-commerce logistics, JCEX offers a wide range of services including air freight, sea freight, warehousing, and customs clearance. The company is committed to providing efficient and reliable logistics solutions to businesses and individuals worldwide. JCEX's extensive network and strategic partnerships enable them to deliver packages and shipments to various destinations with speed and accuracy.
How to contact JCEX?
If you are experiencing issues with the delivery process managed by JCEX, please do not hesitate to contact their customer support.
International express delivery from China in 2000
JCEX, officially known as Jieshun International Express Co Ltd., is a major international logistics provider specializing in express delivery on a global scale. Founded in 2000 in the city of Hangzhou, China, the company has established itself over the years as a trusted player in the parcel transportation and international logistics sector. JCEX offers a comprehensive range of shipping services, from express parcel delivery to international freight management, including customs clearance and warehousing. With its expertise and extensive network, JCEX ensures fast and reliable deliveries for a diverse clientele, from individuals to businesses.
History and development
Originally, JCEX started its activity as a small courier service mainly active in the domestic Chinese market. With a constant commitment to service excellence and customer satisfaction, the company experienced sustained growth throughout the 2000s. Initially a simple agent collaborating with major international express networks (such as DHL, UPS, FedEx, or TNT), JCEX acquired valuable expertise that allowed it to develop its own delivery service brand. Gradually, the company expanded its operations beyond China's borders to enter the international logistics scene.
Since 2013, JCEX has particularly focused on the cross-border e-commerce sector, supporting the rise of global online sales. This specialization in e-commerce logistics has enabled it to offer tailored solutions for online sellers shipping parcels abroad. In 2018, JCEX entered into a strategic partnership with the Hangzhou airport bonded logistics zone, aiming to create a next-generation cross-border supply chain service platform. This development is part of a continuous innovation approach to improve the efficiency of international shipments. Furthermore, in 2021, Huamao Logistics (a major logistics player in China) became the majority shareholder of JCEX, strengthening the company's financial capabilities and network. These key milestones illustrate JCEX's rapid development, transitioning from a local courier to a global logistics provider.
Delivery services and options
JCEX offers its customers several delivery options to adapt to different urgency and budget needs. For the most urgent shipments, an international express delivery option is available, ensuring accelerated transport and very short lead times to major global destinations. For less urgent shipments, standard solutions allow for reasonable transit times while offering a good balance between speed and cost. Finally, the company also offers an economical shipping option, favored by customers for whom cost is the main criterion: this slower service is suitable for non-urgent shipments by offering advantageous rates. In each case, JCEX strives to deliver parcels in optimized timeframes, taking into account logistical constraints, customs clearance, and potential unforeseen events.
Regardless of the chosen shipping method, JCEX ensures careful tracking of each shipment and ensures the reliability of transport to the final destination. The company handles the management of shipping documents and customs formalities, greatly simplifying the process for both the sender and the recipient. Additionally, customers have the option to choose additional services according to their needs, such as supplementary insurance or specific delivery options.
- Door-to-door delivery: JCEX offers the convenience of picking up the parcel at the sender's address and delivering it directly to the recipient's doorstep. This service spares the customer from organizing additional transport or having to collect the parcel at a pickup point, providing a seamless shipping experience.
- Express delivery service: JCEX's express service guarantees accelerated parcel delivery. With optimized logistics, this option is ideal for urgent shipments that require fast and priority delivery to the destination, with priority handling throughout the journey.
- Real-time shipment tracking: JCEX provides an efficient online tracking system that allows real-time monitoring of each shipped parcel's progress. This transparency offers true peace of mind to shippers and recipients, who can stay informed about their shipment's location at every stage of the delivery process.
- Expertise in international shipping: As a specialist in global logistics, JCEX excels in delivering parcels abroad. The company relies on a vast network of partners and affiliates worldwide to ensure efficient cross-border transport, smooth customs clearance, and seamless final delivery, even to distant destinations.
In terms of pricing, JCEX's shipping service costs are calculated based on various factors, including the parcel's weight and dimensions, origin and destination, selected service level (express, standard, or economical), as well as any additional services chosen by the customer. JCEX strives to offer competitive rates, tailored to the diverse needs of its clientele and market demands. To obtain an accurate price, shippers can request a personalized quote from JCEX by providing their shipment details. This approach ensures transparent billing, in line with the service provided and options chosen, while maintaining an optimal balance between cost and delivery speed.
Shipment tracking system
The ability to track a parcel from departure to arrival is an essential element of the service offered by JCEX. Each shipment entrusted to JCEX is assigned a unique tracking number, allowing the customer to monitor the shipment in real-time. JCEX's online tracking system is updated at each key stage of transit, providing precise information on the parcel's location and current status. Thus, shippers and recipients can know at any time where the parcel is and estimate its arrival date, enhancing transparency and trust in the shipping process.
The JCEX tracking number is presented as a unique alphanumeric code, the format of which may vary depending on the service or type of shipment used. Generally, it is a combination of letters and numbers. For example, a typical tracking number might look like JX0123456789 or JCEX123456789. The exact length and structure of the code may differ from one shipment to another, but this tracking number will always be exclusive to a given parcel. This ensures that with each update, the tracking information corresponds precisely to the correct shipment. Armed with this number, customers can use the JCEX tracking platform to obtain detailed status of their delivery, from initial pickup to final handover. Shipment tracking is an integral part of JCEX's commitment to providing reliable service, allowing for quick identification of potential delays or incidents and keeping customers informed.
Global network and geographical coverage
Throughout its expansion, JCEX has established a global logistics network enabling it to manage deliveries to almost any destination. The company now has numerous locations around the globe. There are over 25 agencies and operational centers in mainland China, as well as several branches abroad, notably in Asia-Pacific, Europe, and North America. In total, JCEX has more than 50 operational sites spread across different regions of the world, forming a solid infrastructure for handling international shipments.
Thanks to this infrastructure and local partnership agreements, JCEX is able to serve over 200 countries and territories across all continents. In Asia, the carrier is present in key markets such as China, Hong Kong, Taiwan, Singapore, Malaysia, Thailand, Vietnam, South Korea, and Japan. Outside of Asia, its services extend to Europe (for example, in France, Germany, the United Kingdom, and many other European countries), North America (notably the United States and Canada), South America (for example, Brazil), as well as Africa (including South Africa) and Oceania (for example, Australia). Although JCEX has a strong operational base in Asia, the company has significantly expanded its reach to offer truly global logistics solutions. This extensive geographical coverage allows connecting shippers and recipients across the globe, while benefiting from the local expertise of partners in each region to ensure successful deliveries.
Strategic partnerships
To ensure maximum efficiency of its international deliveries, JCEX relies on strategic partnerships with other major industry players. The company works closely with large global online commerce platforms such as Amazon and AliExpress. These collaborations facilitate the shipment of Chinese online sellers' orders to customers worldwide, seamlessly integrating JCEX's services into the global e-commerce logistics chains.
In parallel, JCEX collaborates with numerous leading international carriers to ensure the transport and final distribution of parcels in destination countries. Among its partners are companies such as DHL, FedEx, UPS, TNT, and Aramex, as well as various regional air and postal operators. Historically, JCEX's initial role as an agent on behalf of the largest express networks allowed it to forge strong ties with these companies. Today, these ties translate into concrete cooperation agreements: for example, a parcel shipped via JCEX may be entrusted to one of these partners for the last stage of delivery in the destination country, ensuring compliance with local quality standards and deadlines. These strategic partnerships extend the reach of the JCEX network while enhancing the reliability of its services, as the company can rely on the proven infrastructures of its logistics allies at each stage of transit.
Reliability and quality of service
Recognized for the quality of its services, JCEX has obtained the classification of 4A class logistics provider in China, attesting to its high operational performance and compliance with all industry standards and certifications. This official recognition illustrates the company's commitment to providing reliable, safe, and professional service to its customers. From warehouse management to last-mile delivery, JCEX implements rigorous procedures and relies on experienced personnel to ensure the smooth delivery of shipments under the best conditions.
With its vast network and global coverage, JCEX has become an essential carrier over time for many shippers seeking efficient logistics solutions. Individuals and businesses alike use its services to send goods with the assurance that they will arrive safely and within controlled timeframes. Aware of the constantly evolving demands of the global market, the company continuously invests in improving its services and expanding its capabilities. Whether through the adoption of new tracking technologies, the optimization of its shipping routes, or the strengthening of its partner network, JCEX constantly seeks to increase customer satisfaction. This proactive approach allows it to adapt to changes in the logistics sector and maintain a high level of reliability and performance in international delivery.
JCEX delivery statuses
When tracking a shipment, different delivery statuses may be displayed to inform the sender and recipient of the parcel's condition. Here are the main tracking statuses used by JCEX, translated into English, along with their clear description:
| Status | Description |
|---|---|
| Pickup scheduled | The parcel is ready to be picked up by JCEX. A shipping label has been created, and the shipment information has been transmitted, awaiting initial collection |
| Picked up by JCEX | The parcel has been collected by the JCEX carrier and integrated into its logistics network. It is now being processed at the origin center |
| Arrived at sorting center | The shipment has arrived at an intermediate logistics or sorting center. This status indicates that the parcel has reached a distribution platform where it will be processed to continue its journey |
| Departed from sorting center | The parcel has left the sorting center or warehouse where it was located and has been dispatched to the next stage or logistics center in the delivery route |
| In transit | The parcel is in transit between two stages of the journey. It is on the road (or in flight) to the next destination, continuing its route to the recipient |
| In customs clearance | The shipment is under inspection by the customs authorities of the destination country. The documents are being verified to authorize the parcel's entry into the territory |
| Customs clearance completed | Customs formalities have been successfully completed. The parcel has been released by customs and can now continue its journey in the destination country |
| Arrived in destination country | The parcel has reached the recipient's country. It will then be handled by the local network (JCEX or partner) for the final stages of delivery |
| Out for delivery | The parcel is currently on its final journey to the recipient's address. A delivery person is in charge of distribution, and delivery is imminent |
| Delivery attempt | The carrier attempted to deliver the parcel to the recipient, but the delivery could not be completed. The recipient may have been absent or the address inaccessible, and a new delivery will be scheduled |
| Delivery delayed | The delivery of the parcel is taking longer than expected. This status indicates a delay due to particular circumstances (transport conditions, additional checks, or other unforeseen events) and indicates that the parcel will arrive later than initially estimated |
| Delivered to authorized agent | The parcel has been handed over to a person or entity authorized to receive it on behalf of the recipient. For example, it may be a concierge, a colleague, or an official pickup point that accepts the parcel while waiting for the recipient to collect it |
| Delivered | The parcel has been successfully delivered to the final recipient. This final status confirms that the delivery is complete and that the recipient has received their shipment |
| Return to sender | The shipment could not be delivered and has begun a return journey to the original sender. This status usually appears after unsuccessful delivery attempts or in case of an incorrect address, leading JCEX to return the parcel to its point of origin |