Track your package

Japan Post tracking

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How to track my Japan Post package?

Ordertracker provides a simple solution to track your Japan Post packages. To begin, you'll need a Japan Post tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Japan Post package in real time.

Where can I find my Japan Post tracking number?

Finding your Japan Post tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Japan Post package moving in the package tracking history?

Dealing with a Japan Post package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Japan Post or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Japan Post customer service or the sender can help resolve shipping delays.

When I track my Japan Post package, why does it show as "returned"?

If you're tracking your Japan Post package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Japan Post package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Japan Post to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Japan Post may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Japan Post might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Japan Post package is "returned" in tracking, contact the sender or Japan Post customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Japan Post policies and circumstances.

Why does the Japan Post parcel tracking timeline indicate that my order cannot be found?

When your Japan Post parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Japan Post system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Japan Post yet. Tracking should appear shortly.

Japan Post
Company information

About Japan Post

Japan Post is the national postal service of Japan, providing a wide range of postal, logistics, and financial services. With a history dating back to 1871, Japan Post has played a crucial role in connecting people and businesses across the country. As a government-owned corporation, Japan Post operates various services, including mail delivery, parcel shipping, banking, and insurance. The company's commitment to efficiency, reliability, and customer satisfaction has made it a trusted and integral part of Japan's communication and logistics infrastructure.


Founded 1871
Country Japan
Avg. delivery 7-90d

How to contact Japan Post?

If you are experiencing issues with the delivery process managed by Japan Post, please do not hesitate to contact their customer support.

Headquarters Japan Post, Tokyo, Japan [email protected] Phone: +810570046111