Jadlog tracking

What is Jadlog?

Jadlog is one of Brazil's leading parcel carriers, specializing in express transportation of fractional goods. Founded in 2005, this Brazilian company quickly established itself as an essential reference in the logistics and e-commerce sector in Brazil. Jadlog primarily handles parcels under 30 kg, but also offers solutions for heavier shipments up to 120 kg depending on the services. With solid logistics infrastructure and exceptional territorial coverage, the carrier ensures fast and reliable shipments across the entire Brazilian territory as well as internationally.

Jadlog's history begins on October 17, 2005, when the company is created by the association of Ronan, former director of Vaspex, with Jose Afonso and his partner Nelson from the JAD Group. From its inception, the company set out to transform the Brazilian logistics market by focusing on agility, customer proximity, and an innovative franchise model. This strategy quickly bears fruit: in just four years, Jadlog reaches a turnover of 100 million reais. The year 2006 already marks significant expansion with over one hundred operational franchises across the country.

In 2010, anticipating the growth of e-commerce in Brazil, Jadlog strategically positions itself in this segment by deploying new technological tools to optimize its operations. This forward-thinking vision proves worthwhile as the carrier gradually becomes the preferred partner of Brazilian online sellers. In 2016, the company reaches a major milestone by inaugurating a new headquarters and an ultramodern 40,000 m² distribution center located on Rodovia Anhanguera in São Paulo, significantly strengthening its parcel sorting and processing capacity.

• Date of establishment: October 17, 2005, with the objective of revolutionizing the Brazilian logistics market through an innovative franchise model
• Parent company: Geopost, European leader in parcel delivery and parent company of DPDgroup, has held 98% of capital since 2020
• Headquarters: Av. Jornalista Paulo Zingg, 810 - Jd Jaraguá, São Paulo, SP 05157-030, Brazil
• Annual volume: Approximately 23 million deliveries carried out each year
• Workforce: Over 7,000 direct and indirect employees dedicated to parcel logistics
• Fleet: Over 7,000 varied vehicles, from heavy trucks to last-mile delivery vehicles
• Annual revenue: Approximately 2 billion reais per year

A major turning point occurs in January 2017 when DPDgroup, the second largest international parcel delivery network in Europe, acquires 60% of Jadlog's capital. This strategic alliance integrates the Brazilian carrier into Geopost's global network, parent company of prestigious brands such as DPD, Chronopost, and SEUR. The integration becomes visually apparent in 2018 when Jadlog adopts DPDgroup's iconic red cube. In 2020, Geopost increases its stake to 98% of capital, making Jadlog a quasi-full subsidiary of the French group. That same year, despite the logistics challenges posed by the Covid-19 pandemic, Jadlog doubles its half-yearly revenue by efficiently responding to the increased demand for deliveries linked to the e-commerce explosion.

Today, Jadlog continues its expansion by investing massively in new infrastructure and technologies. The company continues its development with the construction of a new sorting center near São Paulo, representing an investment of 100 million reais, to more than double its processing capacity. According to studies by ABComm (Brazilian E-commerce Association), Jadlog is the main private carrier used by online stores in Brazil. This leadership position testifies to the confidence that e-commerce players place in this carrier that combines local expertise and the strength of an international network.

Which countries does Jadlog deliver to?

Jadlog provides particularly extensive geographic coverage, both at national and international levels. In Brazil, the carrier serves all municipalities in the country, from major metropolises like São Paulo, Rio de Janeiro, and Brasília to the most remote rural areas of the Amazon or Northeast. This exceptional capillarity is made possible by a network of over 500 franchises located in all state capitals and major cities across Brazilian territory.

Jadlog's territorial reach in Brazil is unmatched among private carriers. The company operates according to a franchise and regional agency model that allows it to maintain a presence in every region of the country. Jadlog franchises are complemented by about fifteen company-owned branches, regional operational centers that coordinate parcel flows between different geographic zones. This organization allows the carrier to offer competitive delivery times even to destinations farthest from major urban centers.

• Brazil: Complete coverage of 27 federal states and all 5,570 municipalities in the national territory
• South America: Deliveries to neighboring countries through the international network
• Europe: Privileged access to all European countries thanks to the DPDgroup network
• International: Over 154 countries and territories served worldwide via Geopost

Internationally, Jadlog fully benefits from its integration into the Geopost group to offer shipments to over 154 countries. The Jadlog Internacional service enables the sending of documents and parcels under 30 kg to all these destinations. International shipments are handled end-to-end, from collection in Brazil to delivery in the destination country, thanks to partnerships with local operators in the Geopost network. A parcel sent to France will thus be transported by Chronopost for final distribution, while a shipment to Spain will transit through SEUR and to Italy through BRT.

The Geopost network of which Jadlog is part operates in over 50 countries on all continents. With over 120,000 delivery professionals and a Pickup network counting tens of thousands of collection points, the group delivers millions of parcels daily. This global logistics power allows Jadlog to offer its Brazilian customers reliable access to European, North American, and Asian markets. For European destinations in particular, Brazilian shippers benefit from an online platform that simplifies tax payment in destination countries and eliminates tedious manual processes.

What are Jadlog's services and delivery timeframes?

Jadlog offers a complete range of transportation services adapted to the varied needs of both businesses and individuals. All shipments benefit from door-to-door delivery, with modular options depending on time, weight, or destination requirements. The carrier has developed specific solutions for e-commerce while maintaining a complete offering for professional freight. The company also handles reverse logistics, namely the management of parcel returns on behalf of online sellers.

The Jadlog .Com service constitutes the express option of reference for urgent shipments. This option resembles traditional express transportation and offers the shortest delivery times. Express parcels can be shipped by air when distance justifies it, thereby guaranteeing optimized timeframes for long distances within Brazil. This service is particularly suitable for professional customers whose shipments are time-sensitive. On average, Jadlog delivers its parcels in three business days, but timeframes can be considerably reduced for express services between major metropolises.

• Jadlog .Com: Express service for urgent shipments, with reduced delivery times and processing priority. Ideal for online products requiring fast delivery, with a weight limit of 30 kg
• Jadlog Package: Economical service highly valued by e-commerce sellers, with average delivery times of 5 to 7 business days and lower cost than express service. This option represents one of the most used options by Brazilian online sellers
• Jadlog Rodo: Road freight service for professional shipments up to 50 kg per parcel. This solution targets businesses with regular B2B delivery needs with excellent value for money
• Jadlog Rodo Econômico: B2B fractional freight transport at economical rates, for less urgent shipments where cost prevails over speed
• Jadlog Cargo: B2B air freight service for voluminous or urgent shipments requiring accelerated delivery between major urban centers in Brazil
• Jadlog DOC: Service dedicated to secure document delivery, with specific guarantees for this type of sensitive content
• Jadlog Internacional: International shipping service to over 154 countries, with complete handling including collection, customs clearance, online tracking, and final delivery

Jadlog delivery times vary depending on the chosen service and the distance between origin and destination. For domestic shipments in Brazil, average delivery times typically fall between 3 and 7 business days depending on service type. The express .Com service offers the shortest timeframes, sometimes next-day for trips between major metropolises served by air. The economical Package service, meanwhile, offers delivery times of 5 to 7 business days on average, with a more favorable rate. For international shipments, timeframes vary from 3 to 24 days depending on destination and service level chosen.

Jadlog has developed several complementary services to enhance customer experience. The Jadlog Predict service, stemming from DPDgroup's expertise, allows the recipient to know in advance a precise delivery time slot and modify it if necessary. This feature significantly improves customer satisfaction by reducing failed delivery attempts. The carrier also offers cash-on-delivery and insurance solutions to secure business transactions. Deliveries are made Monday through Friday, with possibilities for extension according to commercial agreements with shippers.

What are Jadlog's rates and maximum dimensions accepted?

Jadlog rates are calculated based on several parameters including weight, dimensions, destination, and type of service chosen. The carrier offers competitive prices on the Brazilian express delivery market, which has enabled it to capture a significant market share in e-commerce. Rates also vary depending on deposit method: shipments made through partner points or aggregation platforms like Melhor Envio may benefit from negotiated pricing conditions. To obtain a precise quote, shippers can use the online simulators available on the Jadlog website or through partner platforms.

Weight and dimension limits accepted by Jadlog depend on the deposit location and service type. For shipments made directly at Jadlog agencies or franchises, parcels can reach a maximum weight of 120 kg and measure up to 80 cm on each dimension. These generous limits allow for handling a wide variety of goods, from small e-commerce parcels to more voluminous professional shipments. For standard services intended for e-commerce, the weight limit is generally set at 30 kg per parcel.

• Maximum weight at Jadlog agency: 120 kg per parcel, with no minimum weight limit
• Maximum weight at partner deposit points: 30 kg per parcel, due to handling constraints in these commercial establishments
• Maximum weight at Jadlog Envios units (JE prefix): 10 kg per parcel
• Individual maximum dimension: 170 cm on any side of the packaging
• Sum of dimensions: Maximum 240 cm (length + width + height)
• Ponto Parceiro Pegaki points: 80 cm x 80 cm x 80 cm maximum, with the sum of 3 sides not exceeding 200 cm
• Jadlog Pontos de Postagem: 60 cm height, 60 cm width, and 60 cm length maximum, for a maximum weight of 30 kg

An additional surcharge called "non-mechanizable" of 50 reais applies to shipments exceeding certain thresholds. This surcharge concerns parcels where one dimension exceeds 170 cm, where the sum of dimensions exceeds 240 cm, or where actual or invoiced weight exceeds 40 kg. Invoiced weight takes into account actual weight or volumetric weight, with the highest of the two being used for rate calculation. This standard practice in the logistics industry accounts for the bulk of light but voluminous parcels.

Jadlog applies restrictions on certain types of goods for safety reasons and compatibility with its logistics infrastructure. The carrier does not handle live animals, ornamental fish, bees, or turtles. Items such as cash, jewelry, stocks, checkbooks, and meal vouchers are also excluded. Fragile construction materials such as sinks, tanks, tiles, marble, ceramics, porcelain, glass, and acrylic cannot be shipped via Jadlog. Finally, in accordance with Brazilian regulations, the carrier does not make deliveries to post office boxes.

What are Jadlog's delivery options?

Jadlog offers several delivery options to adapt to the preferences and constraints of recipients. Home delivery remains the standard option, with door-to-door handling from the shipping point to the recipient's address. Jadlog delivery drivers generally perform their routes during daytime hours, Monday through Friday. In case of recipient absence during the first attempt, the carrier makes further attempts before storing the parcel at a local agency.

The Jadlog Pickup network constitutes one of the carrier's major innovations in terms of delivery options. A pioneer in implementing this model on a large scale in Brazil since 2018, Jadlog imported this solution from its parent company Geopost, where it was already well-established in Europe. The Pickup network today has over 4,000 partner commercial points spread across the entire Brazilian territory. These collection points can be cafeterias, convenience stores, shops in shopping centers, neighborhood small businesses, or branches of major retailers.

• Home delivery: Standard option with parcel delivery to the address indicated by the shipper, Monday through Friday during daytime hours
• Pickup point delivery: Over 4,000 partner commercial points allowing parcel collection in a nearby business, often with extended hours
• Jadlog Predict service: Notification of the planned delivery time slot, with the possibility for the recipient to modify it
• Delivery rescheduling: Option to postpone delivery to a later date in case of unavailability
• Address modification: Option to redirect the parcel to a new address while in transit
• Agency pickup: Possibility to collect the parcel directly from the nearest Jadlog agency in case of delivery impossibility

In the São Paulo metropolitan region, Jadlog has consolidated the largest network of collection and parcel deposit points, with over 900 partner commercial points in operation. This capillarity is three times greater than that of Correios (Brazilian postal service), which has approximately 300 agencies in the same region. Pickup points operate with extended hours in different locations, offering appreciated flexibility for recipients with professional constraints. The collection point option also allows for reducing logistics costs by up to 20% compared to door-to-door deliveries, making it easier for online sellers to offer free shipping.

Jadlog has also developed solutions for reverse logistics, particularly important for e-commerce. Pickup points serve as collection points for merchandise returns, greatly simplifying the process for consumers. Interaction between the company and consumers takes place virtually, with the sending of a link providing access to a QR Code. Using this code, the consumer can deposit their return parcel at a Pickup point without needing to print a label, according to the so-called "labelless" format. This innovation facilitates exchange and return processes for online purchases, a crucial issue for e-commerce sellers.

What should I do if my Jadlog parcel is lost or damaged?

In case of problems with a Jadlog parcel, whether loss, damage, or abnormal delay, the carrier has established complaint and compensation procedures. The first step is to contact Jadlog customer service to report the problem and open a complaint file. The shipper must notify Jadlog of any complaint regarding loss, damage, or misplacement of the shipment, in writing or by phone, within 14 calendar days from the shipping date indicated on the Conhecimento de Transporte Eletrônico (electronic bill of lading).

The Jadlog insurance system operates on the basis of declared value. Filling in the insured value is mandatory for all Jadlog shipments. This insured value must exactly match the declared value of the goods on the invoice or content declaration. It is therefore essential to carefully verify the information for each shipment to ensure that insurance is correctly recorded according to the desired actual value. For shipments made with a simple content declaration (without invoice), compensation is only possible in case of loss, theft, or robbery, with a ceiling of 1,000 reais. No compensation is provided for damage on shipments accompanied by a content declaration.

• Complaint deadline: 14 calendar days from the shipping date to report any problems
• Compensation deadline: Compensation payments are made approximately 90 days after the carrier confirms the occurrence
• Free insurance for documents: Coverage up to 100 reais for document shipments
• Free insurance for goods: Coverage up to 200 reais of declared value for non-documents
• Partial damage: Compensation corresponding to the product value declared on the invoice
• Total damage or loss: Compensation including the insured value of the cargo plus the amount of freight paid

To contact Jadlog customer service, several channels are available. The company does not have a unique general phone number for the entire territory; you should find the number of the nearest Jadlog unit to your location. Jadlog also does not offer a free toll number (0800). However, an online chat service is available on the official website, accessible Monday through Friday from 8am to 6pm. A contact form also allows sending requests by email by selecting the appropriate sector: information about an order, quote requests, customer service (ouvidoria), recruitment, or franchise or Pickup partnership.

If Jadlog's response does not satisfy you, you can file a complaint on the Reclame Aqui website, Brazil's reference platform for consumer complaints. Jadlog's customer service team generally responds quickly to all complaints posted on this platform. In any case, it is recommended to keep all documents relating to the shipment: proof of deposit, tracking number, invoice or content declaration, photos of the parcel and its contents in case of damage. These elements will be essential to build a solid complaint file and expedite compensation processing.

Does Jadlog handle international shipments and customs formalities?

Jadlog offers a complete international shipping service thanks to its integration into the Geopost group. The Jadlog Internacional service is a door-to-door service intended for exporting documents and parcels, with coverage to over 300 destinations through the Geopost network. Customers located in any region of Brazil can make international shipments thanks to the national franchise network, benefiting from an integrated service including collection, customs clearance, online tracking, and final international delivery.

Regarding customs formalities, Jadlog handles the entire customs clearance process. By handing over a shipment, the customer automatically designates Jadlog and/or its partners as specific attorney to execute the customs clearance of the shipment. This power of attorney certifies them as consignees with authorization to designate a despachante aduaneiro (customs agent) to carry out customs clearance formalities. This management greatly simplifies the process for Brazilian shippers who lack expertise in international commerce.

• International coverage: Over 154 countries served for documents and parcels under 30 kg
• Door-to-door service: Complete handling from collection in Brazil to final delivery at destination
• Customs clearance included: Jadlog acts as attorney for customs formalities
• International tracking: Online traceability throughout the journey via the Geopost network
• Tax payment platform: Online solution simplifying the settlement of customs duties for European destinations

Several documents are necessary for international shipments. The invoice (Nota Fiscal) is the document that certifies the sale or sending of goods. For businesses, it is mandatory and must be issued electronically (NF-e), linked to the shipper's CNPJ. For shipments made by individuals, it can be replaced by a content declaration when authorized by the carrier. This document is essential for customs clearance and proper taxation of goods. It is also mandatory to provide the CPF or CNPJ of the regular recipient with the Receita Federal. For foreign recipients, the passport number must be provided for the parcel to be cleared by Brazilian customs.

Shippers should be aware that customs fees and import taxes in the destination country are their responsibility or that of the recipient depending on agreed terms. For Brazilian imports, the import tax (II) is 60%, to which is added ICMS depending on the state of destination. The calculation basis includes the declared value of goods, increased by international freight and insurance. Jadlog emphasizes the importance of respecting the legislation of the destination country, as failure to comply with restrictions can result in seizure or destruction of goods, or payment of additional fines and taxes. Certain items are formally prohibited from export: weapons, ammunition, narcotics, drugs, and any goods whose import or export is suspended or prohibited, or which violates intellectual property rights.

Understanding tracking statuses

When tracking a Jadlog parcel online, different statuses may appear as it moves through the delivery process. These statuses inform about the current logistics stage or a particular delivery event. Here are the main statuses and their meanings: