Jadlog tracking
How to track my Jadlog package?
Ordertracker provides a simple solution to track your Jadlog packages. To begin, you'll need a Jadlog tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Jadlog package in real time.
Where can I find my Jadlog tracking number?
Finding your Jadlog tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my Jadlog package moving in the package tracking history?
Dealing with a Jadlog package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact Jadlog or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Jadlog customer service or the sender can help resolve shipping delays.
When I track my Jadlog package, why does it show as "returned"?
If you're tracking your Jadlog package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Jadlog package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead Jadlog to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, Jadlog may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Jadlog might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your Jadlog package is "returned" in tracking, contact the sender or Jadlog customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Jadlog policies and circumstances.
Why does the Jadlog parcel tracking timeline indicate that my order cannot be found?
When your Jadlog parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in Jadlog system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by Jadlog yet. Tracking should appear shortly.
About Jadlog
Jadlog is a Brazilian shipping carrier that provides logistics and transportation services. With a strong presence in the Brazilian market, Jadlog offers a wide range of delivery solutions for both domestic and international shipments. Their services include express delivery, freight forwarding, warehousing, and e-commerce logistics. Jadlog is known for its reliable and efficient delivery network, ensuring timely and secure shipments for their customers.
How to contact Jadlog?
If you are experiencing issues with the delivery process managed by Jadlog, please do not hesitate to contact their customer support.
Express parcel transport in Brazil subsidiary of Geopost
Jadlog is a Brazilian parcel carrier, ranking among the largest logistics companies in Brazil. Specializing in express transport of split goods (parcels under 30 kg), the company has established itself as a reference player, particularly in the e-commerce sector. Jadlog has been part of the European group Geopost (DPDgroup) since 2017, allowing it to expand its services internationally. Professional and neutral, Jadlog offers a complete range of delivery services and relies on a robust logistics infrastructure to ensure fast and safe shipments throughout Brazil and abroad.
History and development
Founded in 2005, Jadlog began its activities with the ambition to transform the Brazilian logistics market through its agility and customer proximity. From its early years, the company experienced rapid expansion: by 2006 it already had more than a hundred franchises across the country. In 2010, anticipating the rise of online commerce, Jadlog positioned itself in the e-commerce delivery segment and implemented new technological tools to optimize its operations. In 2016, the company inaugurated a new headquarters and a state-of-the-art 40,000 m² distribution center in São Paulo, enhancing its sorting and parcel processing capabilities.
A major turning point occurred in 2017 when Geopost (parent company of DPD, Chronopost, SEUR, etc.) acquired 60% of Jadlog's capital, thus integrating the Brazilian carrier into its global network. This strategic alliance accelerated Jadlog's growth: the company adopted DPDgroup's iconic red cube in 2018 and saw its shipment volume grow exponentially, especially during peak periods like Black Friday. In 2019, Jadlog was named the most used private carrier by e-merchants in Brazil, a testament to its strong presence in this competitive market. In 2020, Geopost increased its stake to 98% of the capital, making Jadlog a nearly full subsidiary of the French group. That same year, despite the logistical challenges posed by the Covid-19 pandemic, Jadlog doubled its semi-annual revenue by effectively meeting increased delivery needs.
Today, Jadlog continues its expansion by investing in new infrastructures and technologies. In 2024, the company announced the construction of a new sorting center near São Paulo, with an investment of 100 million reals, to more than double its processing capacity to about 30,000 parcels per hour. This development is part of a continuous annual growth of over 40% in recent years. Thanks to these advances, Jadlog has established itself as one of Brazil's leading parcel carriers, combining local expertise with the strength of an international network.
Services and solutions
Jadlog offers a wide range of transport services, tailored to the needs of both businesses (B2B) and individuals (B2C). All shipments are insured for door-to-door delivery, with flexible options to meet deadline, weight, or destination requirements. The company also handles reverse logistics (parcel return management) on behalf of e-merchants. Here are the main services offered by Jadlog
- Express delivery: fast service for urgent shipments. Jadlog ships express parcels by air when necessary, ensuring reduced lead times over long distances. This formula is popular with professional customers with time-sensitive shipments.
- Standard delivery: economical road service for everyday parcels and e-commerce orders. Parcels up to 30 kg are handled and transported by Jadlog's land network throughout Brazil, offering a reliable compromise between speed and cost.
- Cargo and heavy freight service: dedicated solutions for larger or bulk shipments (up to about 50 kg per individual parcel). Jadlog has capabilities for road freight transport over long distances, as well as a B2B air cargo service for large shipments requiring accelerated delivery between major urban centers.
- International deliveries: thanks to its membership in the Geopost/DPDgroup network, Jadlog ships documents and parcels to 154 countries. International shipments benefit from the group's global infrastructure, ensuring handling from Brazil to the destination country with tracking and reliability.
- Complementary services: Jadlog enriches its offer with value-added services. For example, the Jadlog Pickup service allows customers to collect their parcels at more than 4,000 partner relay points across the territory (local shops, bookstores, etc.), offering flexibility and convenience. Similarly, the Jadlog Predict option proactively informs the recipient of the scheduled delivery time slot, improving the customer experience. The company also offers a specific service for the secure sending of documents ( Jadlog DOC ), as well as insurance and cash-on-delivery management solutions as needed.
Logistics network and infrastructure
To effectively cover a vast country like Brazil, Jadlog relies on an extensive and structured logistics network. The company operates on a franchise and regional agency model: more than 500 Jadlog franchises are established in all state capitals and major cities across the country, forming a dense territorial network. This territorial capillarity allows Jadlog to serve all Brazilian municipalities, including remote areas, ensuring a local presence close to shippers and recipients. The network is complemented by about fifteen own branches (regional operational centers) that coordinate parcel flows between different areas.
Jadlog has modern sorting and transit infrastructures. Its main national distribution center, located in São Paulo, is equipped with high-capacity automated sorters, capable of processing tens of thousands of parcels per hour. This central sorting center, inaugurated in 2016 and continuously modernized, serves as a hub for redirecting parcels to destination terminals. In parallel, the company operates several freight terminals (TECA) and regional transit platforms. For example, a dedicated platform covers shipments to the North and Northeast regions of Brazil, optimizing parcel routing to these remote areas. A specialized terminal is also in place for handling fragile shipments, ensuring appropriate handling of vulnerable goods during their transport.
Jadlog's transport fleet is substantial and adapted to the varied delivery needs. The carrier operates more than 7,000 vehicles, including trucks and trailers for long-distance transport, as well as light commercial vehicles and vans for urban distribution and last-mile delivery. These road means ensure the collection and delivery of parcels, whether small or bulky. In addition to the land network, Jadlog uses air links to speed up transport over long distances or to meet its commitments on express services. Although the majority of the volume is transported by road (given Brazil's geography), the company integrates air freight into its logistics to quickly connect the country's main sorting centers. This combination of a dense ground infrastructure and air support gives Jadlog increased flexibility and efficiency in the transport of goods.
The Jadlog network also includes the previously mentioned Pickup system, which is an integral part of its distribution infrastructure. More than 4,000 partner local shops serve as Pickup relay points where parcels can be dropped off or collected. This network extends across the entire territory, offering a practical alternative to home delivery. It helps streamline last-mile logistics and provides a solution in areas where the recipient's presence at home is not guaranteed. Finally, the company relies on a large workforce (several thousand employees spread across sorting centers, agencies, and delivery drivers) all mobilized to ensure reliable and timely service.
Technology and shipment tracking
Technological integration is at the heart of Jadlog's operations. The carrier has developed advanced IT systems to ensure traceability and transparency at every stage of a parcel's journey. Each shipment is assigned a unique tracking number, usually composed of digits (a numeric sequence of variable length, typically between 9 and 20 characters). This tracking number allows real-time tracking of the parcel's progress. Indeed, at each important stage (initial drop-off, transit in a platform, out for delivery, etc.) the parcel's status is scanned and updated in the system. Both the sender and the recipient can thus consult online, on Jadlog's website or via third-party applications, the exact status of their shipment and its current location.
Jadlog uses mobile applications and connected tools to optimize its delivery tracking. For example, delivery drivers are equipped with an internal application allowing them to report distribution events in real-time (parcel delivered, recipient absent, delays, etc.). These instant updates feed the tracking system and are immediately visible to the customer. Moreover, Jadlog offers integration solutions for e-merchants and businesses: APIs and plugins are available to easily connect their online stores to the Jadlog system. This allows, among other things, to automate the printing of shipping labels, directly transmit data of parcels to be shipped, and obtain delivery statuses without leaving the e-commerce platform.
In terms of innovation, Jadlog has introduced over time services aimed at improving the user experience. The Predict service, derived from DPDgroup's expertise, is a notable example: it offers the recipient the possibility to know in advance a specific delivery time slot and to modify it if necessary, providing flexibility and comfort. Similarly, the growth of the Pickup network relies on a web and mobile portal where customers can select a relay point during shipment or redirect a parcel to this point in case of absence at home. Jadlog has also invested in automating its internal processes to increase productivity and minimize errors: its main sorting center is equipped with high-speed sorters, and barcode and QR code technologies ensure reliable identification of each parcel. Finally, in a continuous improvement approach, the company explores new software and ecological solutions (such as the introduction of electric vehicles for urban delivery as early as 2012) to optimize its routes and reduce its environmental impact. All these technological capabilities enhance the carrier's reliability and its ability to transparently inform customers about the journey of their shipments.
Parcel tracking statuses
Throughout its journey, a parcel handled by Jadlog will be assigned different tracking statuses. These statuses provide information on the current logistical stage or a particular event concerning the delivery. Here is the list of the main statuses used by Jadlog, translated and explained in English
| Status | Description |
|---|---|
| Operations center | Local Jadlog logistics center. This status indicates that the parcel is in a distribution agency (operations center) responsible for its shipment or final delivery in the region |
| Regional agency | Regional sorting unit (Jadlog branch). The parcel is processed in a regional sorting platform before being redirected to its final destination |
| Shipping point | Origin point of the shipment. It may be a store or a depot where the parcel was initially handed over to Jadlog for transport |
| Freight terminal | Cargo transit platform where goods are sorted. The parcel is in transit in a Jadlog logistics terminal before being routed to the unit that will make the delivery |
| Main terminal | Main sorting center (national sorting center) of Jadlog. The parcel transits through the major network platform, where shipments from different centers are grouped and then re-shipped to destination regions |
| Fragile parcel terminal | Handling center for vulnerable shipments. This status means that the parcel, considered fragile, is handled in a specialized sector to ensure its safety before transport to the next stage |
| North/Northeast platform | Logistics platform dedicated to shipments to the North and Northeast regions of Brazil. The parcel is sorted and grouped there before continuing its journey to a locality in the North/Northeast |
| Advanced post | Advanced logistics point, generally set up for a major account client or a specific e-merchant. The parcel is handled in this dedicated point before entering the general Jadlog network |
| Advanced post Mercado Livre | Advanced center operated in partnership with Mercado Livre (large online sales platform). This status indicates that the parcel of a Mercado Livre order has been injected into the network via a facility specific to this platform |
| Distribution platform | Distribution center from which delivery tours depart directly. The mention "sorting center" means that the parcel has been consolidated in an agency and will be shipped directly to another agency or delivery area without intermediate sorting |
| Parcel issued | Parcel taken in charge at departure. This status (sometimes labeled Issuance) confirms that the shipment has been registered in the system and shipped by the sender (initial collection point) |
| Parcel arrived | The parcel has arrived at a given unit of the network. It may be its arrival at an intermediate sorting center or at the destination agency for final delivery |
| Label reprinted | A label reading incident was detected and it had to be replaced. The parcel received a new tracking label, with no major impact on the delivery time |
| In transit | The parcel is in transit between two sites of the Jadlog network. This status means that it has left an origin point and is on its way to the next stage of its journey |
| Out for delivery | The parcel is about to be delivered: it has left the final distribution agency and is currently with the delivery driver on the distribution tour to the recipient's address |
| Delivery made | The parcel has been handed over to the recipient. The delivery is therefore successfully completed and the shipment is closed |
| Recipient absent | No one was able to receive the parcel at the delivery address during the delivery driver's visit. In case of repeated absence of the recipient, Jadlog generally makes several delivery attempts. After several unsuccessful attempts, the parcel is returned to the local agency awaiting instructions (new delivery scheduling or availability for pickup) |
| Delivery impossible | This status indicates that Jadlog was unable to deliver the parcel to the intended address. The causes can be varied: area not served by the carrier, restricted or dangerous access sector, parcel blocked for customs or tax verification, etc. In this case, the parcel is generally kept in the nearest Jadlog agency, where the recipient can come to collect it or agree on a solution with the sender |
| Shipment to relay point | The parcel is on its way to a Pickup network relay point. Instead of a home delivery, the shipment will be dropped off at the selected partner store, where the recipient can collect it |
| Delivery deferred | The recipient has requested a postponement of the delivery to a later date. The parcel is temporarily held and will be delivered on the newly agreed date |
| Address changed | The recipient has requested a change of delivery address. The parcel will be rerouted to the new address indicated, without return to the sender |
| Incorrect address | The provided delivery address is incorrect or untraceable. Jadlog was unable to locate the recipient. It is advisable in this case to contact the sender or customer service to correct the address. Meanwhile, the parcel remains pending in the distribution agency |
| Other | Generic status indicating an unusual event in the parcel's journey. A mention "Other" (or Outros) generally signals a delivery discrepancy or a situation not categorized by the usual statuses. More detailed tracking or contact with Jadlog may be necessary to know the precise reason |