Intelipost tracking

What is Intelipost?

Intelipost is a technology platform for logistics management founded in 2014 in São Paulo, Brazil. This company has established itself as the undisputed leader in freight management and shipments in Latin America, offering an intelligent system that connects shippers to carriers. Unlike traditional carriers that own their own vehicle fleet, Intelipost operates as a logistics orchestrator, a technology platform known as TMS (Transport Management System) that centralizes and optimizes all shipping operations for e-commerce, retail and industrial companies.

Intelipost's story begins with the vision of two complementary entrepreneurs: German Stefan Rehm and Brazilian Gabriel Drummond. Stefan Rehm, a graduate with an MBA from HEC, had acquired valuable experience in the e-commerce sector by working for two companies in Project-A Ventures' portfolio, a German investment fund. During these experiences, he faced considerable challenges in logistics management in Brazil: choice of carriers, rate negotiation, shipment tracking. Convinced that all Brazilian e-commerce merchants faced the same issues, he proposed creating a startup to address them. Gabriel Drummond, an engineer graduated from the Federal University of Minas Gerais and holder of an MBA from INSEAD, brought his management consulting expertise acquired over seven years at prestigious firms such as Bain & Company.

From its launch, Intelipost experienced rapid growth driven by the e-commerce explosion in Brazil. The platform meets a critical need in the Brazilian market, where the transport sector is particularly fragmented. With more than 70,000 logistics companies registered with the Brazilian National Transportation Agency, finding the right delivery partner represents a major challenge for e-commerce merchants. Intelipost provides a unified solution that simplifies this complexity by integrating hundreds of carriers on a single interface.

• Founding date: 2014, in São Paulo, Brazil
• Founders: Stefan Rehm (German, ex-Project-A Ventures) and Gabriel Drummond (Brazilian, ex-Bain & Company)
• Headquarters: São Paulo, Brazil
• Employees: Approximately 240 staff members
• Key figures: More than 4,000 connected merchant sites, 1 billion freight quotes per month, more than 19 million orders processed monthly
• Annual revenue: Approximately 200 million Brazilian reais annually
• Transaction volume: More than 50 billion reais of logistics flows managed

In September 2022, the founders announced the arrival of Ross Saario, former Amazon executive in the United States, as CEO. Stefan Rehm then took on the role of Chief Strategy Officer (CSO), focusing on strategic clients, mergers and acquisitions and group strategy, while Gabriel Drummond continues to serve as Chief Operating Officer (COO). This management transition demonstrates the maturity reached by the company and its ambitions for international growth.

Today, Intelipost operates as a group with three distinct business units: Intelipost (the main TMS), Agile by Intelipost (route and last mile optimization) and Pegaki by Intelipost (pickup point network). This structure allows the group to offer comprehensive logistics solutions, from freight quotation to final delivery, including route optimization and pickup point alternatives. Among the group's major clients are prestigious retailers such as Alpargatas, Amaro, Arezzo, Fini, Leroy Merlin, Petlove, Sephora, Evino and Fisia, Nike's official distributor in Brazil.

Which countries does Intelipost deliver to?

Intelipost stands out from traditional carriers through its technology platform model. The company does not directly deliver packages but connects shippers to a vast network of partner carriers. This approach allows it to offer exceptionally broad logistics coverage, primarily concentrated in Brazil but also extending internationally through partnerships with global transport players.

In Brazil, Intelipost's coverage is nearly complete. The country represents the core of the platform's activity, with presence across all 27 federal states, from major metropolitan areas such as São Paulo, Rio de Janeiro, Belo Horizonte or Brasilia to the most remote rural areas of the Amazon or Northeast. This comprehensive coverage is made possible by the integration of more than 1,400 partner carriers, ranging from major national operators like Correios (the Brazilian postal service) to small regional carriers specialized in specific geographic areas.

The strength of the Intelipost model lies in its ability to automatically select the most suitable carrier for each shipment. The system analyzes in real-time criteria such as destination, package weight, desired timeframes and available budget to recommend the best logistics partner. For delivery in central São Paulo, an urban express courier might be preferred. For shipment to the interior of Mato Grosso, a regional road carrier might be more relevant.

• Brazil: Complete national coverage of all 27 federal states, urban and rural areas
• Latin America: Possibility of shipments to neighboring countries via cross-border partners
• International: Access to worldwide destinations through integration with international carriers like DHL, FedEx and UPS
• Integrated carriers: More than 1,400 carriers connected to the platform

For international shipments, Intelipost relies on partnerships with major global transport players. Brazilian merchants wishing to export their products can use the platform to manage their shipments to Europe, North America, Asia or other destinations. The system handles the generation of shipping documents and facilitates unified tracking of packages, even when they pass through multiple successive carriers.

Intelipost is also considering expansion to other Latin American markets where demand for integrated logistics solutions is increasing with e-commerce development. Argentina, Mexico, Colombia or Chile represent potential markets where the platform model could be deployed, adapting integrations to local carriers in each country. This regional expansion strategy aims to position the group as the leader in logistics management in Latin America.

What are Intelipost's services and delivery times?

Intelipost offers a comprehensive range of logistics services that cover the entire shipping cycle, from freight quotation to final delivery and even return management. As a technology platform, the company does not itself define delivery times but aggregates offers from its many partner carriers to provide shippers with optimized choices according to their needs.

The core of Intelipost's offering is its TMS (Transport Management System), a freight management platform that automates and optimizes transport processes. The system allows real-time comparison of transport offers from multiple providers, taking into account the rates, timeframes and service quality of each carrier. Shippers can thus choose the most advantageous option for each shipment, balancing costs and speed according to customer expectations.

The platform also integrates advanced optimization features based on artificial intelligence. The Optimize module, launched in 2025, allows precise and rapid simulation of different freight scenarios. Based on historical data and customized variables, the system projects delivery costs and times with great efficiency, allowing companies to achieve up to 30% savings on transport costs.

• Intelligent freight quotation: Real-time comparison of offers from more than 1,400 carriers with over 300 possible freight rule combinations (state, postal code, region, sales channels, product category, cubic weight)
• Shipment management: Automatic generation of shipping labels, preparation of necessary documents and optimal allocation of each package to the best carrier
• Real-time tracking: Centralization of tracking information from all carriers on a single interface with automatic email or SMS notifications
• Route optimization: Via Agile by Intelipost, intelligent planning of delivery routes to reduce last mile costs by up to 30%
• Pickup points: Via Pegaki by Intelipost, network of more than 3,000 pickup points throughout Brazil
• Dashboards and analytics: Performance indicators, on-time delivery rates, analysis of delivery failures to optimize operations

Delivery times vary considerably depending on the selected carrier, destination and type of service chosen. In Brazil, options range from same-day express delivery in major cities such as São Paulo or Rio de Janeiro to economical shipments that can take several days to remote regions. For international destinations, timeframes generally range between 3 and 24 days depending on the destination country and transport service chosen.

One of Intelipost's major strengths is its ability to automatically adapt carrier choices based on the specific constraints of each shipment. The system can take into account criteria as varied as the destination region, postal code, sales channels used, product category shipped or the volumetric weight of packages. This flexibility allows companies to optimize their logistics operations while offering customers a personalized delivery experience.

What are Intelipost's rates and maximum dimensions accepted?

Intelipost operates as an aggregator of carriers and not as a direct carrier. As such, shipping rates are not set by Intelipost itself but depend on the rate schedules of each of the more than 1,400 partner carriers integrated into the platform. This diversity represents a major advantage for shippers who can instantly compare offers and select the most economical option for each shipment.

Intelipost's quotation system analyzes several variables in real-time to offer the most competitive rates. The calculation takes into account the actual weight of the package, its dimensions (length, width, height) to determine volumetric weight, the departure and destination zone, as well as the type of service desired (express, standard, economical). Carriers generally apply the highest weight between actual weight and volumetric weight to establish their rates.

Companies using Intelipost can configure personalized freight rules to automate carrier selection based on their business criteria. The platform offers more than 300 possible rule combinations, based on criteria such as destination state, postal code, geographic region, special delivery zones, sales channels, product category or cubic weight. This granularity allows cost optimization while respecting service commitments to customers.

• Pricing model: Rates vary according to each partner carrier and are compared in real-time by the platform
• Price factors: Actual weight, volumetric weight, dimensions, distance, destination zone, service type (express, standard, economical)
• Potential savings: Up to 30% savings on freight costs through automatic optimization of carrier choices
• Freight rules: More than 300 possible combinations to automate selection of the best carrier according to company criteria

Regarding maximum dimensions and weight accepted, these also depend on the capabilities of each partner carrier. Urban express couriers generally accept small packages of limited weight, while road carriers can handle larger and heavier shipments. The Intelipost platform automatically filters eligible carriers based on the characteristics of the package to be shipped, offering only options that are actually available for each shipment.

Intelipost customer companies also benefit from the pooling of shipment volumes. By grouping shipments from thousands of merchants, the platform can negotiate advantageous rate conditions with carriers, allowing even small e-commerce merchants to access competitive rates usually reserved for large shippers. This economy of scale is one of the main advantages of the platform model compared to direct carrier relationship management.

What are Intelipost's delivery options?

Intelipost makes available to shippers a wide variety of delivery options, allowing end customers to choose the reception method that best suits their constraints. This flexibility is made possible by the diversity of partner carriers integrated into the platform and by complementary solutions developed within the group, notably Pegaki for pickup points and Agile for last mile optimization.

Home delivery is the most common option. Recipients receive their package directly at the address provided when placing the order. Depending on the carrier selected and the recipient's location, different service levels are offered: standard delivery within a few days, express delivery in 24 to 48 hours, or even same-day delivery in certain major Brazilian cities such as São Paulo, Rio de Janeiro or Belo Horizonte.

With the acquisition of Pegaki in 2021, Intelipost significantly strengthened its pickup point delivery offering. Pegaki is an innovative pickup point network that uses unused space from commercial establishments such as bakeries, gyms or stationery stores. This shared economy model allows offering more than 3,000 pickup points across all of Brazil, providing consumers with a flexible alternative to home delivery. Customers can pick up their packages when convenient, avoiding problems with failed delivery attempts.

• Home delivery: Classic option with package delivery to the recipient's address, available in standard, express or same-day versions depending on zones
• Pickup point delivery: More than 3,000 Pegaki points across Brazil (neighborhood stores, partner establishments)
• Click and Collect: Possibility for retailers with physical stores to offer in-store pickup
• Express delivery: Fast delivery options available in major Brazilian metropolitan areas
• Scheduled delivery: Some partner carriers offer delivery time slots of the recipient's choice
• Automatic notifications: Email or SMS alerts at each stage of shipping to keep the recipient informed

Pegaki also offers a reverse logistics solution particularly appreciated by e-commerce merchants. When customers wish to return a product, they can deposit their package at one of the Pegaki points rather than relying on the Post Office or waiting for a carrier to pass by their home. This flexibility significantly simplifies the return process and improves customer satisfaction. Pickup points function as proximity logistics hubs, pooling collection and delivery flows for more efficient and more environmentally friendly logistics.

Route optimization via Agile by Intelipost complements these delivery options. The Agile roteirizador uses artificial intelligence to plan delivery routes optimally. Partner carriers equipped with this technology can reduce their kilometers traveled by 15 to 20% on average, which translates to faster and more reliable deliveries for recipients. The system includes live tracking allowing customers to follow the driver's position in real-time during the distribution route.

What should I do if my Intelipost package is lost or damaged?

In case of problems with a package managed through the Intelipost platform, it is important to understand how the system works to identify the right contact. Since Intelipost is a technology intermediation platform between merchants and carriers, it is not the physical carrier of packages. The responsibility for handling and proper delivery falls to the partner carrier that actually took charge of the shipment.

The first step in case of a lost or damaged package is to contact the merchant from which you placed your order. The shipper has a contractual relationship with the carrier through the Intelipost platform, and it is therefore they who are able to initiate a claim and offer you a solution such as a refund or reshipment of the order. Most e-commerce merchants have a dedicated customer service to handle this type of situation.

To facilitate your claim, it is recommended to gather several pieces of evidence. If the package arrives damaged, take photos of the packaging and contents upon receipt, before completely unpacking the product. Also keep all packaging elements (box, padding, labels) that can serve as supporting documents. Note the date and time of receipt, as well as the name of the delivery person if possible.

• Main contact: The merchant from which you placed the order (online store customer service)
• Documents to keep: Order number, tracking number, photos of damaged package, proof of purchase
• Immediate actions in case of damage: Photograph the package and its contents before unpacking everything, keep packaging
• Reporting deadline: Report the problem as quickly as possible, ideally within 24 to 48 hours of receipt or discovery of non-delivery

The Intelipost platform provides merchants with powerful tracking tools that allow them to quickly identify delivery anomalies. Dashboards display delivery failure rates, late packages or blocked shipments, allowing shippers to intervene proactively before the customer even reports a problem. This visibility improves merchant responsiveness to logistics incidents.

With regard to compensation, the conditions depend on the carrier that carried out the delivery and any insurance possibly taken out by the shipper. Some merchants offer optional package insurance at the time of purchase, which covers losses and damage beyond standard carrier guarantees. It is advisable to check the merchant's terms and conditions and the guarantees included in your order to know your rights in case of loss.

Intelipost support contact is available for companies using the platform. Merchants can reach technical support at the Brazilian number +55 11 3385 0700 or by email at [email protected]. However, for end consumers, the merchant remains the preferred contact for handling claims related to an order.

Does Intelipost handle international shipments and customs formalities?

Intelipost allows Brazilian companies to manage their international shipments through its network of partner carriers. The platform integrates major international transport players such as DHL, FedEx and UPS, offering Brazilian merchants the ability to ship their products worldwide while maintaining unified management of their logistics operations.

For international shipments, the Intelipost system facilitates the preparation of necessary shipping documents. The platform allows generation of customs declarations, commercial invoices and other documents required for the transit of goods across borders. This automation reduces the risk of administrative errors that could cause customs clearance delays or entry refusals in the destination country.

The Brazilian market presents important specificities regarding international trade. Exports from Brazil are subject to various regulations and reporting obligations. Companies must in particular be registered with the Secretariat for Foreign Trade (SECEX) and use the SISCOMEX system (Integrated System of Foreign Trade) for their import-export operations. Intelipost facilitates these procedures by interfacing with Brazilian regulatory processes.

• International carriers: Integration with DHL, FedEx, UPS and other global operators for shipments outside Brazil
• Shipping documents: Automated generation of commercial invoices, content declarations and customs documents
• Unified tracking: Package traceability even when they pass through multiple successive carriers internationally
• International timeframes: Between 3 and 24 days depending on destination and service chosen

Regarding customs formalities, responsibility and costs vary depending on the sales conditions agreed between the merchant and the buyer. In the case of shipments from Brazil to abroad, customs duties and import taxes are generally the responsibility of the recipient in the receiving country. For imports to Brazil, the tax regime is particularly complex with taxes that can reach 60% of the value of goods for shipments exceeding 50 US dollars, to which is added ICMS (equivalent to VAT) whose rate varies according to the destination state.

Intelipost does not directly manage customs clearance operations but transmits the necessary information to partner carriers specialized in international transport. These have customs brokerage services to assist shippers with their formalities. For shipments of significant value or regular shipments abroad, it is recommended to work with a despachante aduaneiro (customs broker) who can manage the complex regulatory aspects of Brazilian international trade.

The Intelipost group continues to develop its international capabilities with a view to expansion to other Latin American markets. The goal is to become the reference platform for logistics management throughout the region, progressively integrating local carriers from each country and adapting features to the regulatory specificities of each market.

Understanding tracking statuses

When you track a package managed by Intelipost online, different statuses may appear to inform you of your delivery progress. Intelipost centralizes tracking information from all partner carriers and standardizes it to make it understandable. Since each carrier uses its own terminology and event codes, the platform translates this information into standardized statuses. Here are the main statuses and their meaning: