Intelipost tracking

Technological freight management platform in Brazil since 2014

Intelipost is a company specialized in logistics and freight transportation, founded in 2014 in São Paulo, Brazil. It is a freight management technology platform (or Transport Management System, TMS) that connects shippers (such as e-commerce sites, retailers, or manufacturers) with a vast network of carriers. Intelipost was created by entrepreneurs Stefan Rehm and Gabriel Drummond, with the mission to simplify and optimize the parcel shipping chain. The company quickly established itself as one of the leaders in e-commerce logistics in Latin America, providing innovative solutions for more efficient and transparent delivery. Today, Intelipost employs several hundred employees and continues to grow to meet the logistical challenges of a rapidly expanding e-commerce market.

As a technological player in logistics, Intelipost does not own its own fleet of delivery vehicles like a traditional carrier. Instead, the platform serves as an intelligent interface between shipping companies and hundreds of partner carriers. It centralizes shipment management: real-time shipping rate calculation, optimal transport mode selection, parcel tracking, and delivery performance analysis. This integrated approach offers companies an overview of their logistics operations and helps reduce costs while improving service quality for recipients.

History and development

Since its launch in 2014, Intelipost has experienced rapid growth driven by the rise of e-commerce in Brazil. Thanks to funding from technology-focused investors and its innovative positioning, the startup expanded its operations to become a preferred partner for thousands of companies. In a few years, it integrated its logistics platform with more than 4,000 merchant sites and manages the logistics of millions of deliveries each month. This expansion has allowed it to consolidate its position as a national leader in the shipment management market.

Intelipost has also enriched its offering over time through acquisitions and strategic partnerships. In 2020, the company merged with AgileProcess, a company specializing in real-time delivery route optimization. This alliance brought Intelipost advanced capabilities in route planning and precise parcel tracking in the field. The following year, in 2021, Intelipost acquired Pegaki, a network of parcel pickup points. Thanks to Pegaki, the platform now offers parcel pickup point delivery solutions, providing more flexibility to recipients and contributing to more sustainable deliveries by consolidating shipments.

Logistics services and solutions offered

Intelipost offers a comprehensive range of logistics services tailored to the needs of e-merchants and retailers. Its modular offering covers different aspects of the shipping cycle, allowing companies to outsource or streamline a large part of the logistics chain:

• Inventory management and warehousing: Although Intelipost does not have its own warehouses, its platform integrates with the warehousing and inventory management systems (WMS, Warehouse Management System) of its logistics partners. This allows real-time inventory tracking and order preparation coordination. By optimizing item storage and synchronizing goods inflow/outflow with shipments, Intelipost helps reduce processing times and avoid stockouts.
• Order fulfillment: The Intelipost solution also covers e-commerce order fulfillment. From the moment an order is validated online, the platform ensures its smooth processing: automatic transmission of order information to distribution centers, preparation tracking (picking and packing), and issuance of the shipping label once the parcel is ready. This automation ensures that the interval between the customer's purchase and the actual shipment of the parcel is as short as possible, improving customer satisfaction.
• Shipment management: The Intelipost platform centralizes the preparation and management of orders to be shipped. It generates shipping labels, prepares necessary documents, and facilitates the assignment of each parcel to the best carrier based on defined criteria (deadlines, destination, type of service).
• Transport rate comparison: The system allows real-time comparison of transport offers from multiple providers. Shippers can thus choose the most advantageous option for each shipment, balancing costs and deadlines, without having to manually consult each carrier.
• Real-time tracking: Intelipost offers unified tracking of shipped parcels. All traceability information from partner carriers is retrieved and displayed on a single interface. Shippers thus have a clear view of the progress of each delivery and can proactively inform their customers in case of delay or incident.
• Route optimization: Thanks to the integration of optimization solutions (notably from AgileProcess), Intelipost offers tools to improve delivery routes. This allows partner carriers to increase their efficiency (better delivery grouping, reduced travel times) and shippers to benefit from shorter deadlines.
• Pickup points and omnichannel logistics: Via Pegaki, Intelipost integrates hundreds of pickup points (local shops, lockers, etc.) into its logistics network. Companies can offer their customers the delivery of their parcels to one of these secure locations. This omnichannel solution adapts to new consumption patterns, facilitating order collection in-store or at pickup points.
• Dashboards and analysis: The platform provides users with key performance indicators (KPIs) and dashboards to monitor delivery service quality. For example, on-time delivery rates, the number of parcels in transit, or the percentage of delivery failures are accessible. This data helps managers identify areas for improvement and make informed decisions to optimize the logistics chain.

Operation and integration into the logistics chain

Intelipost integrates seamlessly into its clients' logistics chain, from the moment an order is placed online to the final delivery to the recipient. Specifically, when the merchant prepares to ship an order, they use the Intelipost system to process this shipment. The platform connects to their order management system (e.g., an e-commerce site or ERP) via APIs. It thus collects all necessary information (address, parcel weight, product type, etc.) and automatically proposes a list of available carriers with their rates and estimated deadlines.

Once the carrier is selected, Intelipost generates the shipping label and transmits the delivery details to the chosen carrier. The parcel is then taken over by the latter for its transportation. Intelipost continuously monitors the parcel's progress at each stage: departure from the warehouse, passages through logistics sorting centers, delivery setup, etc. This tracking information is sent back to the Intelipost platform, which consolidates it and makes it available to the shipping merchant via its dashboard, as well as to the final customer in the form of notifications or a tracking page.

The great advantage of this operation lies in the unification of procedures: instead of managing multiple accounts separately with different carriers, the shipper uses a single interface. Intelipost acts as a trusted intermediary, standardizing data flows and ensuring smooth communication between all parties (shipper, carrier, recipient). This results in reduced errors (e.g., fewer misprinted labels or invalid tracking numbers) and increased responsiveness in case of logistical unforeseen events.

Carrier network and geographical coverage

Intelipost's strength lies largely in its extensive network of partner carriers. The platform collaborates with players such as national postal services (like Correios in Brazil), international express carriers (UPS, FedEx, DHL), as well as a multitude of local and regional couriers. In Brazil, the delivery market is highly fragmented, with a multitude of regional and national operators. Intelipost has successfully interfaced its system with hundreds of these carriers, ranging from large national couriers to smaller local logisticians specialized by region or type of delivery. This approach gives the platform a nearly national logistics coverage capability, even for remote or less-served areas.

In addition to domestic coverage in Brazil, Intelipost also enables international shipment management. Indeed, for Brazilian merchants shipping abroad or for international marketplaces present in Brazil, the platform can rely on carriers specialized in export and cross-border. The system then manages process differences (customs formalities, air or sea transport, etc.) while maintaining the same principle of centralized tracking. This means that an e-merchant can, via Intelipost, send a parcel from São Paulo to Paris or New York while benefiting from the same unified shipment management.

In 2025, Intelipost continues to expand its network. The company is interested in other Latin American markets where the need for integrated logistics solutions is increasing with e-commerce. Its model could eventually be exported to neighboring countries, adapting integrations to local carriers in each region.

Shipment tracking and customer communication

Parcel tracking is a central element of the experience offered by Intelipost. Each shipment managed via the platform is assigned a unique tracking number, generated by the Intelipost system or by the relevant partner carrier, and transmitted to Intelipost. This tracking number (usually an alphanumeric reference) allows precise identification of the parcel at each stage of its journey. As soon as the parcel is taken over by the carrier, the Intelipost system starts receiving status updates.

Intelipost unifies the terminology of tracking statuses to make them understandable for final customers. Indeed, each carrier has its own jargon and event codes (for example) arrived at agency X, in transit, etc.). The platform translates these technical "micro-statuses" into standardized and clear statuses. The parcel recipient thus sees tracking notifications in simple language (for example) parcel shipped, in transit, out for delivery, delivered). This harmonization facilitates understanding and avoids any confusion related to carrier-specific terms.

Communication with the recipient is often managed by the shipping merchant, but Intelipost provides tools to automate this step. For example, the platform can trigger the sending of emails or SMS notifications at each significant status change (pickup, out for delivery, etc.). The final customer can also track their parcel online via a tracking link. This link either redirects to a dedicated Intelipost tracking page or to the merchant's site displaying information from Intelipost. In all cases, the recipient benefits from complete visibility on the progress of their delivery, which improves trust and satisfaction with the service.

Customer experience and benefits

Intelipost helps improve the final customer experience by ensuring and streamlining order delivery. Thanks to optimized carrier selection and proactive shipment monitoring, parcels more regularly arrive on time. In case of delay or issue, the shipper is quickly informed via the Intelipost dashboard, allowing them to anticipate communication to the customer (for example, offer an alternative solution or notify of an additional delay).

One of Intelipost's added values for consumers also lies in the flexibility offered. With multiple delivery options (standard, express, same-day in some cities, pickup point delivery, etc.), the recipient can choose the delivery mode that best suits their constraints. While maintaining unique tracking, Intelipost allows final customers to have a consistent experience, even if the actual carrier changes depending on the chosen option.

For user companies, the benefits are just as significant. Centralizing transport management significantly reduces the time spent on administrative tasks (such as creating labels on different websites or manually tracking dozens of parcel numbers). Moreover, delivery cost optimization is a major economic asset: by comparing offers and avoiding delivery failures, Intelipost helps reduce logistics-related expenses. Finally, by improving delivery reliability, the platform indirectly contributes to strengthening merchants' customer relationships (fewer complaints, more satisfaction and loyalty).

Furthermore, by providing complete and real-time visibility on the shipment, Intelipost helps reduce customers' anxiety about the fate of their order. This transparency also leads to a decrease in inquiries to the merchant's customer service (fewer customers contacting the seller to ask "where is my parcel?"), which represents a time and money saving for shipping companies.

Innovations and perspectives

As a technology company, Intelipost focuses on continuous innovation to stay at the forefront of the logistics sector. The company invests in developing new features for its platform, in response to the evolving needs of the market. Recently, Intelipost introduced, for example, "smart labels" to speed up parcel processing: these standardized labels combine all necessary data (routing codes, recipient information, etc.) to minimize control steps during collection and distribution.

Moreover, big data analysis plays an increasing role in Intelipost's offering. By leveraging the history of millions of shipments managed, the platform can identify trends and optimize logistics choices. For example, it can predict peak periods when carriers are likely to be saturated, and thus recommend activating additional partners. This type of integrated intelligence helps shippers remain agile and maintain quality delivery service, even in case of demand fluctuations.

Finally, Intelipost is part of a broader trend of logistics digitalization in Latin America. Its success in Brazil foreshadows the sector's evolution towards more collaboration and transparency among the various actors in the logistics chain. In the coming years, Intelipost is expected to continue expanding its ecosystem, integrating new partners, offering new solutions (for example in reverse logistics for e-commerce returns), and exporting its model to other emerging markets.

Another development area concerns reverse logistics (returns management). With the growing volume of product returns in e-commerce, Intelipost plans to apply the same optimization and tracking principles to make the merchandise return process as simple and transparent as the initial delivery.

Intelipost tracking statuses