InPost Paczkomaty tracking

What is InPost Paczkomaty?

InPost Paczkomaty is a revolutionary parcel delivery service founded in Poland that has transformed the European logistics sector through its network of automated lockers accessible 24 hours a day, 7 days a week. The name Paczkomaty is a Polish portmanteau combining "paczka" (parcel) and "automat" (automaton), perfectly reflecting the company's innovative concept: automated lockers allowing customers to deposit and collect their parcels independently, without depending on a delivery driver's schedule.

InPost's history began in 1999 when Rafał Brzoska, then 22 years old, founded Integer.pl, a leaflet distribution company in Krakow. This company gradually transformed into a letter and parcel distribution service, resulting in the creation of InPost in 2006. At that time, Rafał Brzoska decided to compete with Poczta Polska, the Polish state postal monopoly, by taking advantage of a postal workers' strike. Faced with regulations that reserved the national post office's monopoly on letters under 50 grams, the Polish entrepreneur came up with an ingenious idea: adding weight to shipments with a 50-gram sheet, thereby circumventing the state monopoly.

The major innovation that propelled InPost to the rank of European leader in out-of-home delivery emerged in 2009 with the installation of the first Paczkomat lockers in Krakow. These self-service machines allowing customers to collect and send parcels at any time quickly revolutionized Polish e-commerce and became a characteristic feature of the Polish urban landscape. The success of this model was such that Paczkomaty became the preferred delivery method for Poles making online purchases.

• Founding date: 2006 for InPost, with the deployment of the first Paczkomat lockers in 2009 in Krakow
• Founder: Rafał Brzoska, Polish entrepreneur born in 1977 in Zawada Książęca
• Headquarters: Krakow, Poland, with offices throughout Europe
• Parent company: InPost S.A., listed on the Amsterdam stock exchange since January 2021
• Annual volume: Nearly 900 million parcels handled each year, making InPost one of Europe's largest logistics operators
• Network: More than 44,000 Paczkomat automatic lockers and 30,000 partner pickup points in 9 European countries

InPost's stock market journey testifies to its remarkable success. One year after its creation, the company made its debut on the Warsaw Stock Exchange at 17 zloty per share, reaching 330 zloty five years later. In 2017, American investment fund Advent International entered the capital, bringing expansion capital and international operational expertise. The pinnacle came in January 2021, when InPost's listing on Euronext Amsterdam raised approximately 3.2 billion euros, constituting the largest European technology IPO in history.

InPost Paczkomaty's market positioning is based on a unique value proposition: offering consumers a flexible and practical alternative to traditional home delivery. By allowing recipients to collect their parcels whenever they wish, without time constraints, InPost perfectly meets contemporary lifestyles where availability at home to receive a delivery driver is becoming increasingly rare. This flexibility, combined with competitive pricing and recognized reliability, has made InPost the preferred partner of Europe's largest e-commerce platforms.

Which countries does InPost Paczkomaty deliver to?

InPost Paczkomaty has significantly expanded its geographic presence since its beginnings in Poland, becoming today the leading out-of-home e-commerce platform in Europe. The company now operates in nine European countries, combining its network of automatic lockers with traditional pickup points inherited from the acquisition of Mondial Relay in 2021.

Poland remains InPost's historic and primary market, where the company has the densest coverage. The Polish network includes tens of thousands of Paczkomat lockers distributed throughout all cities and rural areas of the country. This omnipresence has made InPost the dominant delivery method for Polish e-commerce, with considerable market share in parcel deliveries to consumers. Paczkomaty are installed in strategic locations: shopping centers, supermarkets, gas stations, train stations, residential neighborhoods and business areas, guaranteeing easy access for all Poles.

• Poland: Historic market with Europe's densest coverage, thousands of Paczkomat lockers in all regions
• France: Presence via Mondial Relay (subsidiary since 2021) with more than 12,000 Pickup Points and 3,500 automatic lockers, as well as a growing network of InPost lockers exceeding 3,000 sites
• United Kingdom: More than 5,000 InPost automatic locker sites in partnership with major retailers
• Italy: Locker network under continuous development since 2019, with installations in major cities
• Spain: Coverage via the Mondial Relay network and progressive deployment of InPost lockers
• Belgium: Network combining Mondial Relay Pickup Points and automatic lockers
• Netherlands: Presence via Mondial Relay and expansion of the locker network
• Luxembourg: Country coverage via the Mondial Relay network
• Portugal: Service available via the pickup points and locker network of the Mondial Relay subsidiary

The acquisition of Mondial Relay in July 2021 for 513 million euros was a major strategic turning point for InPost. This transaction allowed the Polish group to enter the French, Spanish, Portuguese, Belgian, Dutch and Luxembourg markets at once, inheriting an established network of more than 10,000 Pickup Points in France and 4,000 in neighboring countries. Since this acquisition, InPost has pursued a strategy of deploying its automatic lockers in these markets, complementing the traditional offer of pickup points with 24/7 accessible lockers.

In the United Kingdom, InPost experienced rapid expansion since 2019. The company formed partnerships with British major retailers to install its lockers in their stores, reaching more than 5,000 automatic locker sites. In 2023, InPost strengthened its position on this market by acquiring 30% of Menzies Distribution Group for 49.3 million pounds sterling, thus obtaining a partnership with a logistics company leading in the British and Irish markets. In 2025, the group announced the acquisition of delivery company Yodel to further consolidate its presence in the United Kingdom.

InPost's international network now enables cross-border shipments between the different countries covered. From Poland, it is possible to send parcels to Italy, France, Belgium, the Netherlands, Luxembourg, Spain and Portugal via an automatic locker or pickup point. This interconnection facilitates exchanges for private customers as well as e-commerce merchants selling internationally. Delivery times for international shipments typically range from 3 to 5 business days depending on the destination.

What are the InPost Paczkomaty delivery services and timeframes?

InPost Paczkomaty offers a comprehensive range of delivery services tailored to the different needs of private individuals and e-commerce professionals. The core of the offer is based on delivery to automatic lockers, but the company has progressively expanded its services to include home delivery by courier, simplified returns and international shipments.

InPost's flagship service is standard delivery to a Paczkomat locker. The sender deposits their parcel in a departure locker or hands it over to a collection point, and the parcel is routed to the locker chosen by the recipient. The latter receives a notification by SMS, email or via the InPost mobile application as soon as the parcel is available, accompanied by a unique pickup code. The recipient then has time to come collect their parcel at their convenience, without appointment and without time constraints.

• Standard locker delivery: The parcel is deposited in a Paczkomat near the recipient, accessible 24/7. Reliable and economical basic service for most shipments.
• Express delivery: Priority option for urgent shipments with accelerated processing throughout the logistics chain. Delivery times are significantly reduced compared to the standard service.
• Home delivery by courier: Alternative to locker delivery, with an InPost driver bringing the parcel directly to the recipient's address. Service including 2 delivery attempts.
• International delivery: Shipment of parcels to countries in the InPost network in Europe, with delivery to a locker or pickup point in the destination country.
• Returns service: Ability to easily return online purchases by depositing the parcel in any Paczkomat locker with the return label provided by the merchant.

InPost's delivery times are among the fastest on the European market. In Poland, up to 98% of parcels are delivered the next day after shipment, with a standard timeframe of 1 to 2 business days. This exceptional performance is explained by the optimization of InPost's logistics chain, with 67 sorting centers and a fleet of dedicated vehicles ensuring multiple daily rotations.

For deliveries within the same country via Packlink or other partner platforms, transit time is estimated at 24 to 48 business hours depending on the destination. International shipments to countries such as Belgium, the Netherlands, France, Luxembourg, Spain, Portugal and Italy typically require 3 to 5 business days. These timeframes may vary depending on distance, shipment volume and logistics conditions.

Regarding weekend and holiday delivery, it should be noted that InPost's transport operations take place primarily Monday to Friday. Parcels deposited on Saturday in a locker or pickup point will not begin to be processed until the following Monday. However, Paczkomat lockers remain accessible 24/7, including weekends and holidays, allowing recipients to pick up their parcels at any time.

Once the parcel arrives at the destination locker, the recipient generally has 48 hours to collect it. However, this timeframe can be extended thanks to the InPost mobile application. Twelve hours before the deadline, an "Extend" button appears in the application, allowing the pickup deadline to be extended by an additional 24 hours for a small fee. This feature can be used multiple times if necessary, offering valuable flexibility to recipients who are temporarily unavailable.

What are InPost Paczkomaty's rates and maximum package dimensions?

InPost Paczkomaty applies a pricing structure based on the parcel size, namely its dimensions and weight. This approach allows for competitive pricing for small shipments while accepting larger parcels at an appropriate rate. Prices also vary depending on the service chosen (standard, express, national or international) and whether the sender is a private individual or a professional benefiting from negotiated rates.

In Poland, InPost's primary market, the pricing structure for national shipments via Paczkomat distinguishes four main sizes. The base rate depends on the parcel's weight and dimensions, with net prices starting around 8.54 to 9.76 zloty for the lightest shipments (envelopes and documents up to 1 kg) and progressively increasing for larger parcels. Fuel surcharges, varying by approximately 0.5 to 1 percentage point per month depending on market conditions, are added to the base price.

• XS size (Extra Small): Maximum dimensions of 4 × 23 × 40 cm, maximum weight of 3 kg. Available only via the InPost Mobile application, ideal for small envelopes and documents.
• A size (Small): Maximum dimensions of 8 × 38 × 64 cm, maximum weight of 25 kg. Suitable for sunglasses, small accessories and flat items.
• B size (Medium): Maximum dimensions of 19 × 38 × 64 cm, maximum weight of 25 kg. Adapted to shoes, books, handbags and medium-sized items.
• C size (Large): Maximum dimensions of 41 × 38 × 64 cm, maximum weight of 25 kg. The largest format available in locker, for boots, sports equipment and bulky items.

The maximum weight generally accepted by InPost for locker shipments is 25 kg in Poland and most European countries. In the United Kingdom, this limit is set at 15 kg for lockers and 20 kg for certain services via pickup points. The absolute maximum dimensions for a parcel intended for a locker are 41 × 38 × 64 cm (length × width × height), corresponding to the largest compartment available in Paczkomat lockers.

For parcels exceeding these size or weight limits, InPost offers home delivery service by courier. This option allows shipment of heavier or bulkier parcels that would not fit in a standard locker. Maximum dimensions and weight for this courier service may vary depending on countries and specific shipment conditions.

Several factors influence the final cost of an InPost shipment: the parcel size (determined by its dimensions and weight), the destination (national or international), the service chosen (standard or express), additional services subscribed to by the sender, and the current fuel surcharge. Exact and up-to-date rates are available on the InPost official website or via partner platforms such as Packlink, Sendit or Epaka which sometimes offer preferential pricing thanks to their commercial agreements with the carrier.

As with any carrier, certain goods are prohibited from shipment via InPost Paczkomaty. Hazardous materials, flammable products, explosives, illicit substances, weapons, live animals and other goods prohibited by regulations cannot be sent. It is important to consult the service terms and conditions before shipping particular items to ensure their compliance.

What are the InPost Paczkomaty delivery options?

InPost Paczkomaty stands out for the variety of delivery options offered, allowing recipients to choose the reception method best suited to their constraints and preferences. This flexibility is one of the main advantages of the Polish company against traditional carriers.

Delivery to an automatic Paczkomat locker represents the heart of InPost's offer. The recipient selects the locker of their choice from the tens of thousands available in the network, generally favoring a location close to their home, workplace or along their daily route. Once the parcel arrives, they receive a notification and can come collect it at any time, 24/7. Opening the locker is done by entering the pickup code on the machine's touch screen or, more simply, via the InPost mobile application which allows opening the compartment remotely without touching the screen.

• Delivery to Paczkomat locker: The recipient collects their parcel in the automatic locker of their choice, accessible 24/7. Solution preferred by the majority of InPost customers.
• Delivery to pickup point (PUDO): Alternative to locker, the parcel is deposited in a partner store where the recipient can retrieve it during the store's opening hours.
• Home delivery: An InPost courier delivers the parcel directly to the recipient's address, with 2 delivery attempts included.
• Parcel redirection: Via the application, the recipient can change the current delivery option, for example redirecting a parcel originally intended for home to a Paczkomat.
• Extension of pickup deadline: Feature allowing extension by 24 hours of the parcel collection deadline at locker via the mobile application.

InPost's partner pickup points, called PUDO (Pick-Up/Drop-Off), complement the network of automatic lockers. These points are generally installed in convenience stores such as shops, convenience stores, gas stations or tobacco shops. The recipient can pick up their parcel there during the store's opening hours, offering a practical alternative in areas where lockers are fewer or for customers preferring human contact.

The InPost mobile application plays a central role in user experience. It offers many features that enhance delivery options. In addition to real-time parcel tracking and automatic notifications for each status change, the application allows redirecting a parcel in transit. If the recipient is not available to receive home delivery, they can click "Redirect" and choose a new option: Paczkomat, PUDO point or a neighbor's address.

The remote locker opening feature, accessible via the application, represents an appreciated innovation. The recipient no longer needs to enter a code on the Paczkomat's touch screen: they simply need to click "Open locker remotely" in the application for the compartment to open automatically. This contactless function experienced particular success during the COVID-19 pandemic and remains popular for its speed and hygiene.

For returns of goods purchased online, InPost offers a simplified service via the application. Users can return parcels to partner merchants without having to print a label: they fill in the return details in the application and deposit the parcel in any Paczkomat locker. This ease of return is a major sales argument for e-commerce merchants offering InPost as a delivery option, improving customer satisfaction and reducing friction related to returns.

In Poland, the InPost Mobile application has more than 10 million active users, testifying to the massive adoption of this delivery method by the public. The integrated interactive map allows easy location of all nearby Paczkomaty and PUDO points, with information on available compartment sizes and peak hours. This transparency helps users choose the most convenient pickup point for their needs.

What should I do if my InPost Paczkomaty parcel is lost or damaged?

When a parcel sent or received via InPost Paczkomaty is lost or arrives damaged, it is essential to know the steps to follow to file a claim and obtain possible compensation. The procedure varies slightly depending on whether you are the sender or recipient, and depending on the country of origin of the shipment.

The first step in case of a problem is to check the parcel's tracking status on the InPost website or via the mobile application. Sometimes a supposedly lost parcel is simply delayed due to high shipment volumes or temporary logistics disruption. If tracking indicates the parcel was delivered but you have not received it, or if the parcel shows visible damage, you must initiate a claim procedure as soon as possible.

• Time limit to report loss: You generally have 30 days from the shipping date to report a lost parcel to the carrier or seller.
• Time limit to report damage: In case of damaged parcel, the deadline for filing a claim is much shorter, usually only 48 hours after receipt.
• Required documentation: Gather the parcel's tracking number, sender and recipient contact information, description of contents and its value, as well as photos of damage if the parcel arrived damaged.
• Proof of damage: It is crucial to immediately photograph a damaged parcel, both the outer packaging and damaged contents, before handling items. This evidence will be essential for processing the claim.

To contact InPost customer service, each country in the network has dedicated contact information. In Poland, customer service can be reached at +48 801 400 100 or via [email protected]. In France, you can call 01 79 97 38 22 or email [email protected]. Specific contact information for each country is available on InPost's local website.

If you made your purchase from an e-commerce merchant, it is often recommended to contact the merchant first rather than the carrier directly. Indeed, the transport contract generally binds the merchant (sender) to the carrier, and it is the merchant who is responsible for delivering the order to the customer. The merchant can then initiate the claim with InPost and arrange replacement or refund of your order.

Regarding compensation in case of loss or damage, InPost applies the terms and conditions in effect in each country. Without additional insurance subscribed at the time of shipment, compensation is generally capped according to the parcel's weight and applicable legal rates for goods transport. Partner shipping platforms such as Packlink offer additional protection options that can cover up to 5,000 euros in content value, for an additional charge when creating the shipment.

It is important to note that announced delivery times are estimates and that, unless for specific guaranteed services, a simple delay generally does not entitle compensation. Similarly, return of a parcel to the sender in case of prolonged absence of the recipient or incorrect address is not included in the standard service and may incur additional charges.

For shipments of significant value, it is strongly advised to subscribe to additional insurance at the time of shipment. This precaution ensures proper compensation in case of loss, provided you can provide proof of the value of the goods shipped (purchase invoice, expert appraisal, etc.).

Does InPost Paczkomaty handle international shipments and customs procedures?

InPost Paczkomaty has developed an international network enabling parcel shipment between the various European countries covered by the group. This cross-border dimension has become a major strategic priority for the company, which aims to create a unified network of parcel lockers across Europe, facilitating exchanges for both private individuals and e-commerce merchants.

From Poland, customers can ship parcels to seven countries in the InPost network: Italy, France, Belgium, the Netherlands, Luxembourg, Spain and Portugal. These shipments can be delivered to one of the more than 70,000 pickup points in the InPost European network, whether automatic Paczkomat lockers or partner pickup points. This interconnection greatly simplifies cross-border exchanges by offering an end-to-end solution managed by a single operator.

• Intra-European Union shipments: Shipments between EU member countries require no special customs procedures. Parcels circulate freely without declaration or taxation at the border.
• Shipments to the United Kingdom: Since Brexit, shipments to the United Kingdom are subject to customs procedures. A content declaration and merchandise value are required, and customs duties may apply.
• Required documents: For shipments outside the EU, the sender must generally complete a customs declaration (CN22 form for low-value shipments, CN23 beyond) describing the contents and its value.
• Customs fees: Import duties and taxes are generally charged to the recipient. The sender must inform the recipient of this possibility.

For shipments within the European Union, free movement of goods greatly simplifies shipments. A parcel sent from Poland to France, Spain or Italy is not subject to customs inspection or additional taxation, with procedures limited to standard labeling and compliance with content restrictions applicable to parcel transport.

The situation is different for shipments to the United Kingdom since the country's departure from the European Union. Parcels destined for or originating from the United Kingdom are now subject to standard customs procedures applicable to exchanges with third countries. This involves declaration of contents and its value, and may result in application of import duties and VAT that the recipient must pay to collect their parcel.

For e-commerce merchants using InPost for their international shipments, the group offers integration solutions allowing effective management of required procedures. E-commerce platforms can connect to InPost APIs to automate generation of shipping documents and necessary declarations, thereby simplifying cross-border logistics.

Delivery times for international shipments vary depending on departure and destination countries. As a general rule, allow 3 to 5 business days for a shipment between two countries in the InPost network in Europe. These timeframes may be extended in case of customs inspection for destinations outside the European Union or during periods of high activity (year-end holidays, sales, etc.).

One of the major advantages of the InPost network for international shipments lies in the consistency of customer experience. Whether the parcel is sent to a locker in Poland, France or Italy, the recipient benefits from the same notification system, the same parcel tracking and the same collection terms. This standardization facilitates exchanges and strengthens buyer confidence in European cross-border trade.

Understanding tracking statuses

When you track an InPost Paczkomaty parcel online, different statuses may appear. Here are the main statuses and their meanings: