IMile tracking
How to track my IMile package?
Ordertracker provides a simple solution to track your IMile packages. To begin, you'll need a IMile tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your IMile package in real time.
Where can I find my IMile tracking number?
Finding your IMile tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my IMile package moving in the package tracking history?
Dealing with a IMile package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact IMile or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, IMile customer service or the sender can help resolve shipping delays.
When I track my IMile package, why does it show as "returned"?
If you're tracking your IMile package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a IMile package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead IMile to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, IMile may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, IMile might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your IMile package is "returned" in tracking, contact the sender or IMile customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on IMile policies and circumstances.
Why does the IMile parcel tracking timeline indicate that my order cannot be found?
When your IMile parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in IMile system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by IMile yet. Tracking should appear shortly.
About IMile
IMile is a global logistics and transportation company that provides comprehensive shipping solutions. With a focus on e-commerce logistics, IMile offers reliable and efficient delivery services for businesses and individuals worldwide. Their extensive network and advanced technology enable seamless tracking and timely delivery of shipments. IMile is committed to customer satisfaction and strives to exceed expectations through their dedicated team and innovative logistics solutions.
How to contact IMile?
If you are experiencing issues with the delivery process managed by IMile, please do not hesitate to contact their customer support.
Last-mile delivery for e-commerce from Dubai
iMile is a logistics company specializing in last mile delivery for e-commerce, founded in 2017 in Dubai. It quickly positioned itself as a leading technology player in the supply chain, offering express delivery solutions and efficient Cash on Delivery (COD) management for online merchants. Initially operating in the Middle East, iMile expanded its services internationally to meet the needs of e-commerce platforms on multiple continents.
Delivery Times with iMile
iMile parcel delivery times vary greatly depending on many parameters. The distance to be covered, the destination (local or international), the chosen shipping method (express or standard), as well as any customs formalities can influence the transit time. Some shipments are delivered very quickly (sometimes within just one day) while other shipments may take several weeks, or even exceed a few months in exceptional cases. iMile offers different service options to adapt the delivery time to the customer's needs, ranging from same-day delivery for urgent shipments to economical solutions for less urgent shipments.
Services Offered by iMile
iMile offers a wide range of logistics services to meet the needs of businesses and individuals, including:
- Cash on Delivery (COD): Customers have the option to pay in cash upon delivery of the parcel. This Cash on Delivery service is a strong point of iMile: the courier collects the payment and iMile ensures a quick transfer of funds to the seller (usually within a week), thus providing an effective solution to the widespread issue of payment on delivery in certain markets.
- Order Fulfillment and Warehousing: iMile provides global logistics facilities to store goods and manage inventory. This fulfillment service includes warehousing, labeling, order preparation, and barcode coding of parcels. It allows online merchants to outsource their order management and have inventory ready to be shipped, in order to effectively meet customer demands.
- Express Delivery (Same Day or Next Day): For urgent shipments, iMile offers an express delivery service ensuring very fast distribution. Customers can receive their order on the same day it is shipped, or the next day at the latest. Additionally, scheduled delivery options are available, allowing a delivery date to be set in advance that suits the recipient.
- Last Mile Delivery: This key service of iMile involves handling orders from the client's national warehouse (or a local distribution center) and ensuring their final delivery to end customers. By focusing on this critical stage of the logistics chain, iMile guarantees fast and reliable local distribution of parcels, enhancing the recipients' experience.
- Cross-border Solutions: iMile offers comprehensive logistics solutions for international and regional deliveries. As a third-party logistics provider (3PL), the company manages the shipment of parcels across borders, including customs clearance and necessary customs documentation. These cross-border solutions aim to ensure smooth transit of parcels to other countries, minimizing customs delays and ensuring regulatory compliance.
- Customer Returns Management: iMile facilitates the return process of orders. Recipients (end customers) can arrange a return of merchandise directly with iMile, without having to go through the initial seller. Specifically, if a customer wishes to return a product, iMile handles the scheduling of the collection of the returned parcel and its return shipment to the merchant. This simplified returns management contributes to better after-sales service for e-merchants and their customers.
iMile Shipping Rates
iMile adopts a competitive pricing policy, suitable for both small businesses and individual shippers. The cost of a shipment depends on several factors, including the dimensions and weight of the parcel, the destination, as well as the type of delivery service selected (standard or express). To obtain an accurate and personalized rate, iMile recommends using its online tools (such as the iMile Delivery mobile app) or contacting its services directly. Through the app, customers can get real-time quotes and schedule shipments at very affordable prices. By providing some details about the shipment (size, weight, destination address, and desired service level), the shipper can know the exact cost and choose the most appropriate option.
iMile Shipment Tracking
Tracking transparency is a central aspect of the iMile service. Each parcel entrusted to iMile is associated with a unique tracking number, which allows tracking its progress step by step. Customers can check the status of their shipment at any time by entering this tracking number on the iMile online tracking portal or via the mobile app. The iMile tracking system provides real-time updates (from the initial pickup of the parcel to the final delivery) indicating the different stages passed. This total visibility reassures shippers and recipients, allowing them to know where the parcel is and when its delivery is scheduled. Furthermore, iMile has a responsive customer service (accessible by email, phone, online chat, or social media) to assist users with any questions about a delivery status or any other shipment-related request.
iMile Tracking Number: Format and Examples
An iMile tracking number generally appears as a series of digits, whose length may vary depending on the service or country of shipment. For example, a standard iMile tracking number might be like 6031234567890. In some cases, if the shipment involves a logistics partner or another carrier during the journey, the tracking number format may differ and include both letters and numbers. Thus, mixed tracking numbers such as SFCAA0053123456YQ or YT2308123456789012 may be encountered, used respectively when services like SendFromChina (SFC) or YunExpress participate in the delivery. Regardless of the format, the tracking number listed on the receipt or communicated by the merchant is the tool for tracing the parcel on the iMile platform.
The iMile Delivery Mobile App
In a spirit of technological innovation, iMile has developed its own mobile application, named iMile Delivery. This digital tool offers users a simple interface to manage their shipments. Through the app, a merchant or individual can schedule the pickup of a parcel at their address by an iMile courier, track the parcel's journey in real-time, and access various practical features. For example, the app allows receiving notifications for each status update, viewing the shipment history, and managing delivery preferences (such as rescheduling a delivery or confirming a payment on delivery). By thus putting mobile technology at the service of logistics, iMile greatly facilitates the shipping experience for its customers and ensures that they can control and track their deliveries wherever they are.
History and Expansion of iMile
iMile Delivery was created in 2017, with its headquarters established in Dubai, United Arab Emirates. The company was founded by a group of international professionals led by Rita Huang Zhen (current CEO), alongside Naveen Joseph, Gao Wenli, and Nancy Chen. From its inception, iMile set out to address the specific logistics needs of online commerce, particularly in emerging markets where traditional delivery solutions showed limitations. With this vision, the young company quickly gained the trust of many e-commerce platforms thanks to its tailored services (notably COD management and optimized last mile delivery).
iMile's growth has been marked by investments and sustained geographical expansion. In 2021, the company raised $40 million in funding from investors, including ByteDance - the group known for being the parent company of TikTok. This significant fundraising reflects the confidence placed by major technology sector players in iMile's business model. Taking advantage of these new capital and its regional success, iMile continued its expansion the following year: in 2022, the company extended its operations to new key markets, including Kuwait, Bahrain, Qatar, South Africa, Turkey, and Brazil.
To date, iMile operates in 13 countries across the Middle East, Asia, Africa, and Latin America. In addition to the United Arab Emirates where it is initially established, iMile has operational units in Saudi Arabia, Oman, Jordan, Kuwait, Bahrain, Qatar, as well as in Turkey, South Africa, Mexico, and Brazil, among others. The company has also entered the Australian market, reflecting its desire to cover a vast geographical footprint. This international presence allows iMile to offer e-merchants an extensive logistics reach and to connect different regions of the globe through its delivery services.
iMile's leadership brings notable expertise in the technology and logistics field. Its CEO, Rita Huang, previously held the position of technical director for an Alibaba joint venture in Dubai, as well as the role of country director at Huawei. Under her leadership, iMile has focused on innovation and operational efficiency. The company concentrates its efforts on meeting the demands of modern e-commerce: delivery reliability, execution speed, and customer-oriented digital solutions. The development of the iMile Delivery mobile app illustrates this technology-centered approach. Thanks to its innovative model and in-depth knowledge of targeted markets, iMile has established itself in a few years as a partner of choice for e-commerce logistics in the regions it serves.
Meaning of iMile Tracking Statuses
| Status | Description |
|---|---|
| Shipping Information Received | iMile has received the electronic shipping information, but the parcel has not yet been physically picked up by the carrier |
| Parcel Picked Up by iMile | The parcel has been collected by iMile services and integrated into its logistics network. It is ready to enter the process of being transported to its destination |
| Arrived at a Transit Center | The parcel has arrived at an iMile logistics or intermediate sorting center. It is temporarily stored there while waiting to be directed to the next stage of its journey |
| Left the Transit Center | The parcel has resumed its journey after passing through a transit center. It has left the warehouse or intermediate logistics platform and is heading to the next stage (another center or its destination city) |
| Preparing for International Shipment | The parcel is being prepared for shipment to another country. It may, for example, be waiting for a flight or transport to the delivery country, with all preliminary formalities (inspection, additional packaging, customs documents) being finalized |
| Shipped from Origin Country | The parcel has left the origin shipping country and is currently in transit to the destination country (by plane, by ship, or by any other planned means). This stage indicates that the main international transport is underway |
| Arrived at Customs | The parcel has arrived in the destination country and is at customs for inspection. It is waiting for clearance, meaning the verification of documents and possible payment of duties and taxes before it can continue its delivery |
| Parcel Ready for Pickup | The parcel is available at a pickup point (iMile agency or authorized relay point) and is waiting for the recipient to collect it. This status means that the final delivery did not take place at home but that the package can be picked up at the indicated location |
| Preparing for Delivery | The parcel is being prepared at the local iMile depot for delivery. It is being processed (sorted and assigned to a delivery route) and will soon be handed over to a delivery agent for final distribution |
| Parcel Out for Delivery | The parcel has been handed over to a courier and is currently on its way to its final delivery. An iMile agent is distributing the parcel, which should be delivered to the recipient shortly (usually the same day) |
| Scheduled Delivery | A deferred delivery date has been scheduled for this parcel. This status indicates that the parcel will not be delivered immediately as the recipient or delivery service has agreed on a delivery at a later specific date |
| In Transit, Delayed Arrival | The parcel is still in transit, but its arrival is experiencing an unexpected delay. Exceptional circumstances (adverse weather conditions, logistical issues, or other unforeseen events) have extended the timeframe, so the delivery will take place later than initially estimated |
| Delivered to an Agent | The parcel has been handed over to an authorized agent or logistics partner who will handle the next stage of the delivery. This agent may be a relay point, a local post office, or an iMile subcontractor. The package is therefore not yet in the hands of the final recipient, but it has been entrusted to an intermediary entity for its final handover |
| Unsuccessful Delivery Attempt | The courier attempted to deliver the parcel to the recipient but was unsuccessful. This can occur, for example, if the recipient was absent during the visit or if the delivery address was incorrect. In this case, a new delivery attempt may be rescheduled, or the parcel may be put on hold pending instructions from the recipient |
| Return to Sender in Progress | The parcel could not be delivered to the recipient and is starting a return process to the original sender. This status means that after unsuccessful delivery attempts or on the seller's instructions, the package is being sent back to the initial shipping address |
| Parcel Delivered to Recipient | The parcel has been successfully delivered to its final recipient. The delivery is therefore complete: the recipient has received the package and, if applicable, signed to acknowledge receipt. This final status confirms that the shipment has been completed correctly |