Track your package

H&M tracking

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How to track my H&M package?

Ordertracker provides a simple solution to track your H&M packages. To begin, you'll need a H&M tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your H&M package in real time.

Where can I find my H&M tracking number?

Finding your H&M tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my H&M package moving in the package tracking history?

Dealing with a H&M package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact H&M or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, H&M customer service or the sender can help resolve shipping delays.

When I track my H&M package, why does it show as "returned"?

If you're tracking your H&M package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a H&M package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead H&M to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, H&M may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, H&M might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your H&M package is "returned" in tracking, contact the sender or H&M customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on H&M policies and circumstances.

Why does the H&M parcel tracking timeline indicate that my order cannot be found?

When your H&M parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in H&M system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by H&M yet. Tracking should appear shortly.

H&M
Company information

About H&M

H&M is a renowned multinational fashion retailer based in Sweden. With a rich history dating back to 1947, H&M has become a global leader in the fashion industry. The company offers a wide range of clothing, accessories, and home decor items for men, women, and children. Known for its trendy and affordable fashion, H&M has established a strong presence in numerous countries worldwide. With a commitment to sustainability, H&M actively promotes eco-friendly practices and initiatives throughout its supply chain. With a focus on quality, style, and accessibility, H&M continues to be a popular choice for fashion-conscious individuals seeking the latest trends at affordable prices.


Founded 1947
Country Sweden
Avg. delivery 1-20d

How to contact H&M?

If you are experiencing issues with the delivery process managed by H&M, please do not hesitate to contact their customer support.

Headquarters H&M, Stockholm, Sweden [email protected] Phone: +4687965500

How long does it take for H&M to deliver a shipment?

H&M offers various delivery options to cater to the diverse needs of its customers. The time it takes for H&M to deliver a shipment depends on several factors, including the delivery method chosen by the customer, the shipping destination, and any unforeseen circumstances. Generally, H&M strives to deliver orders as quickly as possible, and the estimated delivery time is usually provided during the checkout process.

H&M provides standard delivery as its primary shipping option. The standard delivery service typically takes around 3-5 business days for orders to arrive, although the exact timeframe may vary depending on the location. This delivery method is available for both domestic and international shipments. For domestic deliveries, the shipping fee tends to be nominal, and in some cases, H&M offers free standard shipping on orders above a certain purchase threshold. The cost of international shipping may vary based on the destination and the weight of the package.

To expedite the delivery process, H&M also offers express delivery in some regions. With express delivery, customers can expect their orders to be delivered within 1-2 business days. However, it is important to note that express delivery may involve higher shipping charges compared to the standard delivery option.

Additionally, H&M occasionally introduces special delivery services during peak seasons or promotional periods. These may include same-day delivery, next-day delivery, or other expedited shipping options. The availability of these services may vary depending on the customer's location and the specific promotion running at that time.

To obtain accurate and up-to-date information on delivery times and costs, it is recommended to visit H&M's official website or contact their customer service. H&M strives to ensure timely and reliable delivery services to enhance the overall shopping experience for its customers.

What shipping carriers does H&M work with?

H&M works with various shipping carriers to ensure efficient and reliable delivery of orders. The specific shipping carrier used by H&M may vary depending on the destination country and the shipping method chosen by the customer.

Some of the commonly used shipping carriers by H&M include:

  • UPS (United Parcel Service): UPS is a well-known international courier and package delivery company. It offers a range of services, including ground, air, and freight shipment options. Customers can track their H&M packages shipped through UPS using a tracking number provided by the carrier.
  • DHL (Dalsey, Hillblom, and Lynn): DHL is a worldwide shipping and logistics company that offers services like express delivery, freight transportation, and supply chain solutions. H&M utilizes DHL for shipping packages to many countries. Customers can track their orders with the tracking number provided by DHL.
  • FedEx (Federal Express): FedEx is a renowned multinational courier delivery services company. It offers a comprehensive array of shipping services, including overnight, international, and ground delivery. H&M sometimes uses FedEx for delivering orders, and customers can track their packages using the tracking number provided by FedEx.
  • USPS (United States Postal Service): For domestic shipments within the United States, H&M may opt to use USPS. USPS provides a wide range of postal services, including Priority Mail, First-Class Mail, and Parcel Select. Customers in the USA can track their H&M packages using the tracking number provided by USPS.

The tracking numbers of H&M packages will vary depending on the shipping carrier used. Typically, these tracking numbers consist of a combination of letters and numbers. Customers can find their tracking number in the shipping confirmation email sent by H&M or by logging into their H&M account and viewing their order details. Using the tracking number, customers can easily monitor the progress and location of their packages by entering the number on the respective shipping carrier's website or tracking portal.

More information about H&M

H&M, short for Hennes & Mauritz, is a Swedish multinational fashion retailer. The company was founded in 1947 by Erling Persson in Västerås, Sweden. Initially, H&M began as a women's clothing store called Hennes (meaning "hers" in Swedish). The store primarily sold women's apparel. However, in 1968, Hennes acquired a hunting apparel store called Mauritz Widforss, marking its expansion into menswear and leading to the rebranding of the company as Hennes & Mauritz (H&M).

In the following years, H&M rapidly grew by opening new stores across Sweden and eventually expanded internationally. The company launched its first store outside Sweden in 1964, which was located in Norway. H&M's global expansion continued throughout Europe, entering markets such as Denmark, the United Kingdom, and Germany. Throughout the 1990s, H&M intensified its efforts to establish a global presence, opening stores in various countries worldwide, including the United States, Japan, and Hong Kong.

H&M has consistently placed emphasis on providing affordable yet trendy fashion to its diverse customer base. The company collaborates with several renowned designers and celebrities, such as Karl Lagerfeld, Versace, and Beyoncé, to create exclusive collections. By offering fashion-forward clothing and accessories at competitive prices, H&M targets a wide range of consumers, from teenagers to adults.

H&M's operations are divided into multiple subsidiaries and brands. While H&M is the flagship brand, the company operates several other brands catering to various consumer needs. These include:

  • COS (Collection of Style): COS is known for its minimalist and contemporary designs. It focuses on timeless essentials and functional pieces, appealing to customers seeking elevated basics.
  • Monki: Monki is a brand that celebrates individuality, offering quirky and colorful designs aimed at a younger audience. Monki brings a sense of fun and audacity to its collections, particularly popular among teens and young adults.
  • Weekday: Weekday reflects a more urban and streetwear-inspired style, targeting a youthful demographic. With its denim expertise and edgy designs, Weekday offers a range of trendy and casual clothing options.
  • & Other Stories: & Other Stories is a brand that provides a wide selection of women's ready-to-wear fashion, accessories, and beauty products. It focuses on high-quality fabrics, unique collaborations, and a sophisticated aesthetic.

Apart from these brands, H&M also owns and operates ARKET, which promotes sustainable and ethically produced fashion, and Afound, a platform focusing on discounted fashion and lifestyle products.

Today, H&M has a global presence with physical stores in numerous countries and a significant e-commerce operation that serves customers worldwide. The company operates in more than 74 countries. Some of the major operating countries include Sweden, the United States, the United Kingdom, Germany, France, Spain, Italy, China, Japan, and Russia.

The company's large retail network encompasses thousands of stores, allowing it to reach a wide customer base across diverse markets. H&M continues to expand its footprint globally, constantly exploring new markets and adapting its strategies to meet the demands of fashion-conscious consumers worldwide.

Common shipment tracking statuses

Status Description
The parcel has been delivered. The package was successfully given to the recipient.
The parcel is in haul transportation. The package is being transported by the shipment company.
The parcel is in transportation. The package is being moved from one place to another.
The parcel is in the warehouse. The package is stored in the warehouse waiting to be transported.
The parcel has been delivered to the pick-up point. The package is now located where the recipient can pick it up.
The parcel is in the terminal. The package is in a delivery station, waiting for further transportation or collection.
The parcel is on delivery and ready for delivery. The package is in the vehicle for delivery to the recipient.
The shipment is being processed. The delivery process of the package has begun.
The parcel has been returned to the warehouse. The package could not be delivered and has been taken back to the warehouse.
Please contact customer service. There may be an issue with the package delivery, and you should reach out to the customer service department.
A notification has been sent. Information or updates regarding the package have been sent.
The parcel is in customs. The package is currently with customs authorities for inspection or to pay import duties.