Track your package

Hapag Lloyd tracking

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How to track my Hapag Lloyd package?

Ordertracker provides a simple solution to track your Hapag Lloyd packages. To begin, you'll need a Hapag Lloyd tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Hapag Lloyd package in real time.

Where can I find my Hapag Lloyd tracking number?

Finding your Hapag Lloyd tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Hapag Lloyd package moving in the package tracking history?

Dealing with a Hapag Lloyd package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Hapag Lloyd or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Hapag Lloyd customer service or the sender can help resolve shipping delays.

When I track my Hapag Lloyd package, why does it show as "returned"?

If you're tracking your Hapag Lloyd package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Hapag Lloyd package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Hapag Lloyd to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Hapag Lloyd may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Hapag Lloyd might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Hapag Lloyd package is "returned" in tracking, contact the sender or Hapag Lloyd customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Hapag Lloyd policies and circumstances.

Why does the Hapag Lloyd parcel tracking timeline indicate that my order cannot be found?

When your Hapag Lloyd parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Hapag Lloyd system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Hapag Lloyd yet. Tracking should appear shortly.

Hapag Lloyd
Company information

About Hapag Lloyd

Hapag-Lloyd is a leading global container shipping company headquartered in Germany. With a history dating back to 1847, Hapag-Lloyd has grown to become one of the largest container shipping lines in the world. The company offers a comprehensive range of container transportation services, including door-to-door logistics solutions, and operates a fleet of modern and environmentally-friendly vessels. Hapag-Lloyd serves customers in various industries and plays a vital role in facilitating global trade and supply chain management.


Founded 1847
Country Germany
Avg. delivery 1-20d

How to contact Hapag Lloyd?

If you are experiencing issues with the delivery process managed by Hapag Lloyd, please do not hesitate to contact their customer support.

Headquarters Hapag Lloyd, Hamburg, Germany [email protected] Phone: n/a

How long does it take for Hapag Lloyd to deliver a shipment?

Hapag Lloyd has a worldwide network and offers a range of delivery services to cater to the diverse needs of its customers. The time taken for a shipment to be delivered by Hapag Lloyd can vary depending on several factors such as the origin and destination of the shipment, the chosen service level, and any potential customs procedures.

For shipments within a local or regional area, Hapag Lloyd provides options for same-day or next-day delivery. This expedited service ensures a quick and efficient transportation process, suitable for urgent shipments that require immediate attention.

For domestic shipments, Hapag Lloyd offers various delivery options with different transit times. These include standard, express, and economy services. Standard delivery typically takes between 1 to 5 business days, depending on the distance. Express delivery guarantees faster transit times and can range from overnight to 2-3 business days. The economy service is a cost-effective option for less time-sensitive shipments, with longer transit times ranging from 3 to 7 business days.

When it comes to international shipments, Hapag Lloyd provides a comprehensive range of services depending on the customer's requirements. These include standard international delivery, express services, and special handling options. The transit time for international shipments can vary significantly depending on multiple factors such as distance, customs clearance processes, and any potential delays due to unforeseen circumstances. It is advisable to consult with Hapag Lloyd or utilize their online shipment tracking tools for accurate and up-to-date information on delivery times.

The cost of shipping with Hapag Lloyd varies depending on several factors, including the size and weight of the shipment, the origin and destination, the chosen service level, and any additional services required. Hapag Lloyd provides competitive pricing options tailored to meet the needs of diverse customers and their specific shipment requirements. It is recommended to contact Hapag Lloyd directly or utilize their online shipping calculators to obtain accurate pricing information based on your specific shipment details.

What does a Hapag Lloyd tracking number looks like?

A Hapag Lloyd tracking number is a unique alphanumeric code that is used to track and trace packages and shipments sent through the Hapag Lloyd shipping carrier. The tracking number is composed of a series of letters and numbers and follows a specific format.

Hapag Lloyd tracking numbers typically start with three letters followed by a series of numeric digits. The letters at the beginning of the tracking number represent the specific carrier or service used for the shipment. These letters can vary depending on the origin and destination of the package.

The numeric digits in the tracking number are assigned to individual shipments and are used to identify and track them throughout their journey. These digits may vary in length depending on the specific carrier used and the type of service selected.

Hapag Lloyd also provides additional tracking features that allow customers to monitor the progress of their shipments online. Customers can use the tracking number provided to locate the current position of their package, view delivery status updates, estimated delivery dates, and any potential delays.

It's important to note that Hapag Lloyd tracking numbers are unique and can only be used to track shipments sent through the Hapag Lloyd carrier service. Other shipping carriers will have their own tracking number formats and systems.

If you have a Hapag Lloyd tracking number, you can easily track your shipment by visiting the Hapag Lloyd website or using a third-party tracking service.

More information about Hapag Lloyd

Hapag-Lloyd is a German-based shipping and logistics company that has a rich history spanning over 170 years. It was formed through the merger of two prominent shipping companies: Hapag (Hamburg-Amerikanische Packetfahrt-Actien-Gesellschaft) and Lloyd (Norddeutscher Lloyd).

Hapag was established in 1847 in Hamburg, Germany, primarily focusing on passenger transport between Germany and the Americas. On the other hand, Lloyd, founded in 1857 in Bremen, Germany, had a similar business model, specializing in transatlantic travel as well.

The two companies experienced significant growth and expansion in the late 19th and early 20th centuries. They played a crucial role in facilitating immigration and trade between Europe and the Americas during this time when transoceanic travel was a major means of global transportation.

In 1970, a merger between Hapag and Lloyd was finalized, creating Hapag-Lloyd AG. This strategic move allowed the newly formed entity to better navigate the changing market and remain competitive against emerging international shipping companies.

Over the years, Hapag-Lloyd has evolved and adapted to the ever-changing demands of the global shipping and logistics industry. It has consistently modernized its fleet, investing in larger and more efficient vessels to improve capacity and reduce environmental impact. The company has also expanded its services beyond passenger travel, focusing extensively on containerized cargo transportation.

Hapag-Lloyd operates through various business segments and divisions, allowing it to offer comprehensive shipping and logistics services worldwide. Some of the key operating units within the company include:

  • Container Shipping: Hapag-Lloyd's primary business segment involves container shipping, providing comprehensive transportation services for a wide range of cargo. The company operates a modern fleet of container vessels, offering both scheduled services and chartered vessels to connect major global trade routes.
  • Logistics Services: Apart from shipping, Hapag-Lloyd also offers logistics solutions tailored to the needs of its customers. This includes land transportation, door-to-door delivery, warehousing, and other value-added services to ensure the smooth movement of goods across the entire supply chain.
  • Value-added Services: Hapag-Lloyd recognizes the importance of technology and digitalization in improving efficiency and enhancing customer experience. The company provides various value-added services, such as online booking platforms, shipment tracking, and data analytics, helping customers optimize their shipping operations.

As a global shipping and logistics company, Hapag-Lloyd operates in several countries across the world. Its services cover a vast network of trade lanes, connecting major ports and trading hubs. Some of the key operating countries where Hapag-Lloyd has a strong presence include:

  • Germany: Being a German company, Hapag-Lloyd has a significant presence and operates from its headquarters in Hamburg. Germany serves as a crucial hub for its European operations.
  • United States: Hapag-Lloyd maintains a strong presence in the United States, particularly along the East Coast and Gulf Coast. It serves various major ports, including New York, Savannah, and Houston.
  • Asia-Pacific Region: Hapag-Lloyd has a substantial footprint across the Asia-Pacific region. It connects major ports in countries such as China, Japan, Singapore, South Korea, and Australia, facilitating trade between Asia and the rest of the world.
  • Latin America: With a history deeply rooted in transatlantic travel, Hapag-Lloyd has a robust network of services connecting Europe with ports in Latin America. Key countries in these trade routes include Brazil, Argentina, Chile, and Colombia.
  • Middle East and Africa: Hapag-Lloyd has a significant presence in the Middle East and Africa, providing connectivity and shipping services to countries like Saudi Arabia, United Arab Emirates, South Africa, and Egypt.

It is important to note that Hapag-Lloyd's network spans beyond these mentioned countries, reaching numerous other destinations worldwide, as it serves as a vital link in global trade and transportation.