Grupo logistico Andreani tracking

What is Grupo Logístico Andreani?

Grupo Logístico Andreani is one of the undisputed leaders in logistics and parcel transportation in Argentina. Founded in 1945 by Umberto Andreani in the city of Casilda, in the province of Santa Fe, this family business began as a modest mail service providing local connections between Casilda and Rosario. Nearly 80 years later, Andreani has transformed into a logistics giant, capable of handling between 4.5 and 5 million shipments per month and supporting the largest Argentine companies in their distribution needs.

Andreani's history is one of continuous growth and permanent adaptation to market developments. From the 1960s onwards, the company expanded its scope of activities to include freight transportation and warehousing, laying the foundation for an integrated logistics offering. In the 1980s, Andreani invested heavily in postal messaging and was among the first in Argentina to computerize shipment tracking. This pioneering vision allowed the group to position itself at the forefront of postal logistics as early as 1982.

The turn of the 21st century marked the group's internationalization with the opening of a subsidiary in Brazil in 2002, Andreani Logística Brasil, based in São Paulo. Today, Grupo Logístico Andreani remains a family business led by the Andreani family, faithful to its founding values while embracing the most modern technologies. The company employs over 9,000 people and has a fleet of more than 3,700 transport vehicles.

• Date of creation: 1945, in the city of Casilda, province of Santa Fe, Argentina
• Founder: Umberto Andreani, Argentine entrepreneur of Italian origin
• Headquarters: Buenos Aires, Argentina
• Structure: Family business composed of five business units, four in Argentina and one in Brazil
• Employees: Over 9,000 direct employees, plus approximately 4,000 partner carriers
• Monthly volume: Between 4.5 and 5 million shipments handled each month
• Estimated revenue: Over 1.5 billion dollars per year

Andreani's positioning in the Argentine market is based on several strategic pillars. On one hand, the group benefits from exceptional territorial coverage, with one of the densest distribution networks in the country. On the other hand, Andreani has specialized in high value-added sectors such as pharmaceutical logistics, where it holds approximately 65% of market share, making it the undisputed leader in this segment in Argentina. This expertise in handling sensitive products notably allowed the group to be designated official logistics operator for the distribution of COVID-19 vaccines throughout the country.

In 1990, the Andreani Foundation was created to support cultural and social initiatives, demonstrating the company's commitment to society. More recently, the Andreani Logística Social platform allows Argentine institutions to request free transportation of resources intended for social and environmental projects. This responsible dimension is an integral part of the group's DNA.

In which countries does Grupo Logístico Andreani deliver?

Grupo Logístico Andreani ensures particularly extensive geographic coverage, with dominant presence in Argentina and growing development on a regional and international scale. Throughout Argentine territory, the carrier serves all provinces, from major cities like Buenos Aires, Córdoba or Rosario to the most remote rural localities in Patagonia and northern regions.

Andreani's national network is based on more than 125 own branches distributed across the country, in addition to more than 2,500 HOP pickup points, partner pickup points allowing recipients to collect their parcels at nearby retailers. This exceptional capillarity enables the group to guarantee reliable delivery times even in the most remote areas of the country.

• Argentina: Full coverage of the 23 provinces and the autonomous city of Buenos Aires, with home delivery and pickup at agencies or HOP points
• Brazil: Direct presence via Andreani Logística Brasil, based in São Paulo, offering similar logistics services for the Brazilian market
• Uruguay: Recent operations via the HOP brand, allowing cross-border deliveries from Argentina
• Peru: Authorization recently obtained to start operations via HOP
• International: Through Andreani GlobalPack, the group now offers import and export services to and from around the world

Andreani's international expansion accelerated with the launch of Andreani GlobalPack, its courier service brand for international shipments. This service allows Argentine businesses and individuals to import and export products on a global scale. Andreani GlobalPack offers a comprehensive service covering parcel collection at origin, merchandise inspection and documentation, air and sea transport between Argentina and destination countries, as well as last-mile distribution.

For distant destinations, Andreani has established strategic agreements with international shipping and airline companies, allowing it to reach major ports and airports worldwide. This global interconnection capacity is strengthened by an integrated customs brokerage service that facilitates import and export procedures for customers.

Thanks to recent regulatory developments in Argentina, particularly the increase in the courier import threshold from 1,000 to 3,000 US dollars and the exemption from customs duties for personal purchases up to 400 US dollars, Andreani GlobalPack now allows Argentines to easily receive their orders from platforms like Amazon, AliExpress or eBay.

What are the services and delivery times offered by Grupo Logístico Andreani?

Grupo Logístico Andreani offers a complete range of logistics services adapted to the varied needs of its clientele, whether individuals, SMEs or large companies. The carrier's offering covers the entire logistics chain, from collection to final delivery, including warehousing and return management.

Messaging and courier services constitute the historical core of Andreani's business. The carrier ensures the rapid collection and delivery of parcels, documents and small packages throughout Argentine territory. Thanks to its own fleet of vehicles and extensive distribution network, the company is able to route shipments efficiently, including to the most remote destinations.

• Standard Service: Delivery in 3 to 5 business days for domestic shipments, ideal for shipments without particular time constraints
• Express Service: Delivery in 24 to 48 hours, available mainly for the Buenos Aires metropolitan region and major cities
• Same-day delivery: Service available in Greater Buenos Aires for e-commerce orders with ultra-fast processing
• Overnight service: For urgent shipments requiring delivery overnight or early the next morning
• Encomienda Corporativa: Service specially designed for packages over 500 grams or exceeding dimensions 30 x 40 x 1 cm, with a maximum weight of 35 kg

Beyond simple parcel delivery, Andreani has developed complete logistics solutions to support e-commerce growth in Argentina. These e-commerce solutions include comprehensive web order management, last-mile delivery to the end customer and reverse logistics for returns management. The company currently processes several million shipments per month, primarily for online retailers and marketplaces.

Health logistics represents another major pillar of Andreani's business. With over 40 years of experience in this field and approximately 65% of market share, the group is the undisputed leader in pharmaceutical logistics in Argentina. This specialized division ensures compliant transportation and distribution of medicines, vaccines and medical devices, in accordance with strict sector regulations. Andreani has temperature-controlled warehouses and vehicles equipped with refrigeration systems capable of maintaining a cold chain from 2 to 8°C, or even down to -196°C for certain specific products.

Delivery times vary depending on the selected service, the distance to be traveled and local logistics conditions. For standard domestic shipments, the average delivery time is 3 to 5 business days. Express services allow delivery in 24 to 48 hours in major urban areas. For international shipments via GlobalPack, delivery times generally range from 7 to 45 days depending on the destination and transport method chosen.

What are the rates and maximum dimensions accepted by Grupo Logístico Andreani?

Shipping rates offered by Grupo Logístico Andreani vary based on several parameters, including the weight and dimensions of the package, the distance between origin and destination, as well as the type of service selected. The carrier offers a flexible pricing grid allowing each customer to find the solution best suited to their needs and budget.

Generally speaking, prices for Andreani shipments range from a few hundred to several thousand Argentine pesos depending on the characteristics of the shipment. As an indication, a standard home delivery shipment can cost approximately 13,000 Argentine pesos, while a branch pickup shipment is around 11,000 Argentine pesos, with delivery times of 5 to 10 business days. These rates are subject to change depending on current promotions and commercial agreements with business clients.

• Weight factor: Heavier packages incur higher shipping costs, with volumetric weight also being taken into account
• Dimensions factor: Bulky packages may be subject to specific pricing based on volumetric weight
• Distance factor: A shipment to Córdoba will have a different cost than a shipment to Santa Fe or Misiones
• Service type: Express services are generally more expensive than standard services
• Additional options: Insurance, cash on delivery, appointment delivery may incur additional charges

Regarding maximum dimensions and weight accepted, Andreani applies different limits depending on the service type chosen. For standard service, the maximum authorized weight is 50 kg actual weight, with a maximum sum of the three sides (height + width + length) of 300 cm, with no individual side exceeding 165 cm. These limits allow the shipment of the vast majority of common packages.

The encomienda service, intended for distribution of small-sized packages, also accepts a maximum weight of 50 kg. For the Encomienda Corporativa service, specially designed for professional shipments, the maximum weight is limited to 35 kg and concerns packages exceeding 500 grams or dimensions 30 x 40 x 1 cm.

The Andreani Drop service, which allows self-managed shipments, applies more restrictive limits with a minimum weight of 20 grams, a maximum weight of 15 kg and a minimum height of 5 mm. These restrictions aim to ensure optimal handling of packages in the automated network.

Andreani also offers standardized packaging, the Cajas Andreani Pack, available in several formats: 2 kg, 5 kg, 10 kg and 20 kg. These pre-sized boxes facilitate shipping and allow obtaining advantageous rates for regular shipments.

For companies making regular shipments, Andreani offers negotiated rates and personalized commercial contracts. Consolidation of multiple shipments can also help reduce unit costs. The online quoter available at pymes.andreani.com allows obtaining a precise estimate of the rate based on the specific characteristics of each shipment.

What are the delivery options offered by Grupo Logístico Andreani?

Grupo Logístico Andreani offers great flexibility in delivery options, allowing recipients to choose the reception method that best suits them. This diversity of options responds to the expectations of modern consumers who wish to be able to adapt delivery to their schedule and personal constraints.

Home delivery remains the most popular option and constitutes Andreani's historical service. The carrier undertakes to deliver packages directly to the address indicated by the shipper, whether it is a private residence, office or commercial premises. Andreani personnel make up to three delivery attempts at the destination address. If after these three visits the delivery could not be completed, the package is transferred to the nearest branch and the recipient must go to collect it.

• Standard home delivery: Delivery to the recipient's address on business days, generally between 8am and 8pm
• Express delivery: Option available in major cities for urgent shipments with 24 to 48 hour delivery
• Same-day delivery: Available in Greater Buenos Aires for certain e-commerce orders
• Pickup at Andreani branch: Over 125 branches distributed throughout the country where recipients can collect their packages
• Pickup at HOP point: Over 2,500 partner pickup points, generally nearby retailers open with extended hours

The HOP points network represents a major innovation in Andreani's offering. Launched in 2022, this brand allows recipients to pick up their packages at over 2,500 partner retailers distributed throughout the country. When ordering, the buyer can select the closest HOP point to their home or workplace via a geolocation system. Once the package arrives at the pickup point, the recipient has 5 business days to collect it by presenting their DNI (Argentine identity document) and shipment number or the QR code received by email.

Andreani branches function as full-service agencies where customers can not only pick up their packages but also ship items, file claims and receive personalized assistance. When a shipment is available at a branch, the recipient generally has 15 business days to come pick it up.

For shippers, Andreani also offers a colecta a domicilio (home collection) service that allows packages to be picked up directly at the shipper's address without having to go to a branch. This pickup service is generally performed within 48 business hours of the request and incurs an additional cost.

Andreani's notification system allows recipients to track their shipment in real time and receive alerts at each key stage of the delivery process. Notifications can be sent by email or via the Andreani mobile app, notably informing the recipient when the package is being delivered or available at a pickup point.

What should I do if my Grupo Logístico Andreani package is lost or damaged?

If you encounter a problem with your Andreani shipment, whether it is a lost, damaged or abnormally delayed package, the carrier provides several channels to file a complaint and obtain a resolution. The complaint procedure is designed to be accessible and allow efficient processing of incidents.

Before filing a formal complaint, it is recommended to check the status of your shipment via Andreani's online tracking system. By entering your tracking number on the official website or in the mobile app, you can obtain updated information on the location of your package and any difficulties encountered during delivery.

• Telephone: Call 0800-122-1112 (toll-free number from Argentina) to speak with a customer service representative
• Online form: Access the "Atención al cliente" section on the official website andreani.com to submit your complaint
• Email: Send a detailed message to [email protected] with your tracking number and description of the problem
• At a branch: Visit one of the 125 Andreani branches to file your complaint in person

To build your complaint file, it is essential to gather several documents and information. The tracking number of your shipment is essential to allow customer service to identify your package in the system. If the package arrived damaged, keep the original packaging and take photos of the damage observed. The comprobante de pago (proof of payment) and guía de envío (shipping receipt) may also be required for certain complaints.

When filing your complaint, be sure to provide a precise and detailed description of the problem encountered. Systematically request a número de caso (case number) that will allow you to track the progress of your complaint and follow up with customer service if necessary.

The complaint processing time at Andreani is generally 7 to 10 business days. During this period, the company conducts an internal investigation to determine the circumstances of the incident and propose an appropriate solution. Depending on the nature of the problem, this solution may take the form of a new delivery, partial or full reimbursement, or compensation according to the general conditions of sale.

For high-value shipments, Andreani offers insurance options allowing you to cover the risks of loss or damage. It is recommended to subscribe to this insurance when shipping to cover packages containing valuable or fragile items. In case of loss, compensation will be calculated based on the declared value, within the limit of the insurance coverage selected.

If the response provided by Andreani does not satisfy you, you can escalate your complaint by contacting customer service again with your case number. As a last resort, Argentine consumers can also contact consumer protection agencies (Defensa del Consumidor) to assert their rights.

Does Grupo Logístico Andreani handle international shipments and customs procedures?

Grupo Logístico Andreani has significantly strengthened its international services offering in recent years, notably with the launch of Andreani GlobalPack, its brand dedicated to international courier shipments. This strategic development allows the Argentine group to offer complete import and export solutions on a global scale, thereby meeting the growing needs of businesses and individuals in terms of international trade.

Andreani GlobalPack offers a comprehensive service covering the entire international shipping process. From the collection of the package at the shipper's address in Argentina or the country of origin, Andreani takes charge of all logistics stages: merchandise inspection and documentation, air or sea transport between countries, customs clearance and last-mile distribution to the final recipient.

• Export services: Shipping packages from Argentina to major worldwide destinations, with air freight and customs procedures handled
• Import services: Reception and distribution in Argentina of packages from abroad, notably purchases made on platforms like Amazon, AliExpress or eBay
• Customs brokerage: Consultants specialized in customs procedures to optimize procedures, identify potential risks and improve import-export activities
• International tracking: Complete visibility of shipment routes thanks to an online tracking system accessible to shippers and recipients
• Document storage: Long-term retention of customs and commercial documents to facilitate audits and regulatory compliance

One of the main strengths of Andreani GlobalPack lies in the integration of cutting-edge technologies allowing companies to access customs data, analyses and document storage in real time. This increased visibility across the entire international supply chain represents a significant competitive advantage for the group's customers.

Regarding customs procedures, Andreani has teams of licensed brokers who support customers in their import and export procedures. These experts analyze the supply chain to optimize customs tariffs, identify potential risk areas and improve internal procedures. For commercial shipments, Andreani takes charge of preparing required documents: customs declarations, commercial invoices, certificates of origin and other documents specific to destination countries.

Recent regulatory developments in Argentina have facilitated imports via the courier system. Since December 2024, the maximum threshold per courier shipment has increased from 1,000 to 3,000 US dollars, and personal purchases up to 400 US dollars benefit from an exemption from customs duties and statistical tax. These measures have boosted Andreani GlobalPack's activity, which now processes approximately 500,000 packages per month and has exceeded one million shipments since the service launch.

To support this growth, Andreani recently opened a 3,200 m² tax warehouse and plans to install three high-tech sorters in its new Pacheco platform, which will become Argentina's most automated logistics hub with a processing capacity of 26,000 packages per hour, compared to 8,000 currently.

Delivery times for international shipments vary depending on the destination, the transport method chosen and applicable customs procedures. As a general rule, delivery times range from 7 to 45 days. For the most common destinations in North America and Europe, average delivery times are 10 to 20 business days. Shipments to Asia or Oceania may require longer delivery times due to distances and specific customs procedures for each country.

Understanding tracking statuses

When you track a Grupo Logístico Andreani package online, different statuses may appear to inform you of the progress of your shipment. Andreani uses a sophisticated tracking system that updates in real time the situation of each package as it progresses through the logistics network. Here are the main statuses and their meanings:

If the tracking system displays the message "Oops! We didn't find your shipment", this may mean that the tracking number was entered incorrectly, that shipment information is still being processed in the system, or that the package has not yet been received by an Andreani branch. In this case, it is recommended to wait 72 hours before trying again or to contact customer service at 0800-122-1112.

The Andreani tracking code is generally composed of 12 digits. This number is communicated by the shipper or by the e-commerce site when the shipment is confirmed. It allows you to track the package from receipt through final delivery, providing complete transparency on the shipment's route.