GLS tracking
How to track my GLS package?
Ordertracker provides a simple solution to track your GLS packages. To begin, you'll need a GLS tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your GLS package in real time.
Where can I find my GLS tracking number?
Finding your GLS tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my GLS package moving in the package tracking history?
Dealing with a GLS package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact GLS or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, GLS customer service or the sender can help resolve shipping delays.
When I track my GLS package, why does it show as "returned"?
If you're tracking your GLS package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a GLS package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead GLS to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, GLS may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, GLS might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your GLS package is "returned" in tracking, contact the sender or GLS customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on GLS policies and circumstances.
Why does the GLS parcel tracking timeline indicate that my order cannot be found?
When your GLS parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in GLS system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by GLS yet. Tracking should appear shortly.
About GLS
GLS, General Logistics Systems, is a European parcel and express service provider. With a strong presence in Europe and a growing international network, GLS offers reliable and high-quality shipping solutions. The company focuses on providing efficient and sustainable delivery services for both B2B and B2C customers. GLS is known for its advanced technology, customer-centric approach, and commitment to environmental responsibility.
How to contact GLS?
If you are experiencing issues with the delivery process managed by GLS, please do not hesitate to contact their customer support.
How long does it take for GLS to deliver a shipment?
The delivery time for a shipment with GLS can vary depending on several factors such as the origin and destination of the package, the type of service chosen, and any additional services requested. Generally, GLS offers reliable and timely delivery services across their extensive network. The estimated delivery time within the same country is usually between 1-3 business days, while cross-border deliveries may take slightly longer.
GLS provides a range of delivery options to cater to various customer needs. Here are some of the different types of delivery services offered by GLS:
- Standard Delivery: GLS offers a standard delivery service where packages are delivered to the recipient's address during regular working hours. This service is suitable for non-urgent shipments and can be cost-effective.
- Express Delivery: For time-sensitive shipments, GLS provides express delivery services to ensure faster and prioritized delivery. With express delivery, packages are often delivered within 24 to 48 hours, depending on the destination.
- Guaranteed Time Delivery: GLS also offers guaranteed time delivery options for precise delivery requirements. This service allows senders to choose a specific time window within which the package will be delivered.
- Cash on Delivery: GLS provides cash on delivery services, enabling the collection and remittance of cash or checks upon package delivery. This option is commonly used by businesses selling products and services.
- FlexDeliveryService: GLS's FlexDeliveryService is designed to offer increased convenience to recipients. It allows the rerouting of packages to alternative delivery addresses or pickup points, giving recipients the flexibility to receive their shipments at a time and place that suits them best.
The cost of GLS services is determined by various factors, including the weight and dimensions of the package, the distance it needs to travel, the delivery speed chosen, any additional services opted for, and the country-specific pricing policies. GLS utilizes a transparent pricing structure, and customers can obtain accurate pricing details by contacting their local GLS office or using online quote systems. Factors such as package volume, frequency of shipments, and any negotiated contracts can also influence the overall pricing for businesses. It is recommended to contact GLS directly to obtain accurate and up-to-date information on pricing for specific shipments.
What does a GLS tracking number looks like?
A GLS tracking number is a unique identifier assigned to each shipment. It consists of a combination of letters and numbers that serves as a reference for tracking and locating packages throughout their journey. The specific format of a GLS tracking number may vary depending on the country and region of origin. In general, GLS tracking numbers are alphanumeric and can range in length from 9 to 20 characters.
For example, a typical GLS tracking number might look like this: ABC12345678, the prefix "ABC" represents the origin location or GLS distribution center code, followed by a series of numeric digits (123456789) that indicate an individual package or shipment. It is important to note that each tracking number is unique and cannot be used interchangeably with other packages.
The GLS tracking number is essential for customers and recipients to monitor their packages' progress in real-time. By entering this tracking number on the GLS website or using the GLS tracking app, individuals can gain access to detailed information about shipment status, estimated delivery dates, and the package's current location. With this valuable tracking number, both sender and receiver can stay updated on the whereabouts of their shipment and make any necessary arrangements accordingly.
More information about GLS
GLS, which stands for General Logistics Systems, is a leading European parcel and courier service provider. The company was founded in 1999 and has since expanded its operations across numerous countries. GLS originated from the merger of several smaller companies, each with a strong presence in their respective markets. The aim was to create a unified network that could offer comprehensive logistics solutions throughout Europe.
GLS operates through a network of subsidiary companies in different countries, known as operating units. These units work together to provide seamless and efficient delivery services across borders. Each operating unit is responsible for managing its own operations within its designated market. This decentralized approach allows GLS to adapt to local conditions and ensure a high level of service quality.
GLS has a widespread presence throughout Europe and covers a significant number of countries. The exact number of operating countries may vary as GLS continues to expand its network. As of now, GLS operates in an extensive range of European countries such as Germany, Austria, Switzerland, France, Spain, Italy, Belgium, the Netherlands, Denmark, Poland, the United Kingdom, and many others. This broad coverage enables GLS to offer reliable domestic and international shipping solutions to businesses and individuals alike.
GLS's operating units in each country collaborate closely with each other to facilitate cross-border trade and deliveries. This coordination ensures that customers can send and receive parcels efficiently, even when they involve different operating units and countries.
Within its operating countries, GLS utilizes an extensive network of depots, distribution centers, and hubs strategically located for optimal coverage. This infrastructure enables speedy processing and sorting of parcels, ensuring prompt delivery to recipients.
GLS's commitment to technological advancements and continuous improvement has contributed to its strong presence in the market. The company has invested in cutting-edge tracking systems, automated sorting facilities, and state-of-the-art delivery vehicles. By leveraging innovative technologies and operational expertise, GLS aims to provide reliable, flexible, and customer-centric logistical services.
The precise details of GLS's operating units and countries may change over time due to expansions, acquisitions, or market developments. It is advisable to refer to GLS's official website or contact their customer service for the latest and most accurate information.
Common shipment tracking statuses
| Status | Description |
|---|---|
| The parcel has been delivered. | Your package has arrived at its final destination. |
| The parcel has reached its destination. | The package is at the end location. |
| The parcel is expected to be delivered during a specific timeframe. | Estimated delivery time for your package has been set. |
| The parcel has left the parcel center. | The package has been dispatched from sorting hub. |
| The parcel has reached the parcel center. | Your package has arrived at sorting hub. |
| The parcel is currently in the parcel center. | The package is currently at sorting place. |
| The parcel was released by customs. | The package has cleared customs inspection. |
| The parcel was handed over to the courier. | The shipment has been collected by the courier for delivery. |
| The parcel data was entered into the system, however the parcel was not yet handed over to the courier. | Shipment information received but not yet dispatched. |
| The parcel is in the parcel center pending a new delivery date. | The package is in holding awaiting rescheduling. |
| The parcel has been delivered at a different location than specified. | The package was dropped off at a different address. |
| The parcel could not delivered on time. | There has been a delay in delivery. |
| The parcel has been returned to the sender. | The shipment was sent back to the original sender. |
| The parcel's delivery has been held back as the package needs further address information. | Delivery is paused due to incomplete address. |
| The parcel could not be delivered as no one was present to receive it. | Failed delivery attempt due to absence of recipient. |
| The parcel has been picked up by the courier. | The courier has taken the package for delivery. |
| The parcel couldn't be delivered because the intended recipient was not available. | Failed delivery attempt due to absence of intended recipient. |
| The pickup order has been given to the driver. | Driver has received instruction to collect the package. |
| The parcel label for pickup has been created. | Package is prepared and ready for collection. |
| The parcel has been delivered at the specified location. | The package has been dropped off at the provided address. |
| The parcel has reached the parcel center and was sorted manually. | The package has arrived at sorting hub and was organised by hand. |
| Customs documentation is being prepared. | Processing paperwork for customs. |
| The recipient was informed about the delivery or pickup via mail. | The recipient has been notified about the package delivery or collection. |
| The parcel has been handed over to the recipient. | The package has been delivered directly to the recipient. |
| The parcel is at the final parcel center awaiting further address information. | The package is at a sorting hub needing more address info. |
| The parcel has been delivered at a post office. | Your package has been dropped off at the post office. |
| The parcel couldn't be delivered as further address information was needed. | Failed delivery due to incomplete address details. |
| The shipment is being held back. | The delivery has been paused or delayed. |
| The parcel couldn't be delivered. | Delivery of the package failed. |
| The parcel has been scanned upon arrival. | The package has been registered at its arrived location. |
| The parcel has been scanned upon departure. | The package has been recorded when leaving its location. |
| The parcel has been delivered to a parcel box. | Your package has been dropped off in a parcel locker. |
| The parcel is in the parcel center ready to be picked up by consignee. | Package is waiting at the hub for collection by the recipient. |
| The package is in the parcel center, awaiting the recipient to pick up the goods. | The recipient is expected to collect the package from the parcel center. |
| The parcel couldn't be delivered because the recipient had not accepted it. | The recipient refused the package on delivery attempt. |
| The parcel couldn't be delivered in specified time frame. | There has been a delay beyond the expected delivery time. |
| The customs clearance is delayed due to customs-related issues. | Hold up in customs due to some issues related to customs procedure. |
| The parcel has been forwarded to a delivery partner. | The package has been passed on to another courier for delivery. |
| The parcel pickup was unsuccessful because there were no goods to be picked up. | Failed collection due to absence of packages to be picked up. |
| The parcel could not be picked up as the customer was not available. | Failed collection as customer was not present. |
| Customs clearance is delayed because the recipient's address is incorrect. | Errors in the recipient's address have caused delay in clearing customs. |
| The parcel will be delivered to a specified location. | Package will be dropped off at an agreed upon location. |
| Customs clearance is delayed due to mandatory customs inspection. | Inspection by customs has caused delay in the shipping. |
| A customs export declaration has been created for the shipment. | Documents required for export have been filed for the package. |
| The parcel is at the customs awaiting clearance. | The package is waiting for permission from customs. |
| The parcel couldn't be delivered because the consignment is not complete. | Incomplete shipment resulted in failed delivery. |
| The parcel could not be delivered to a specific location. | Failure to deliver package to an indicated location. |
| Data has been received and is being processed. | Information regarding the shipment is undergoing processing. |
| Customs clearance is currently delayed. | There is a hold up in getting permission from customs. |
| The parcel has reached the destination center. | The package has arrived at the end location. |
| The parcel has left the hub. | The package has been dispatched from a distribution centre. |
| The parcel has reached the hub. | The package has arrived at a distribution centre. |
| The parcel couldn't be delivered because the recipient had no available space. | Failed delivery due to lack of storage room at recipient's location. |
| The package could not be delivered due to an issue with the delivery note. | Problem with the delivery instruction led to failed delivery. |
| The parcel couldn't be delivered and is awaiting pick up by the recipient. | Failed delivery attempt, package now waiting for recipient collection. |
| Customs clearance is delayed as the recipient's contact number is not available. | Customs process delay due to absence of recipient contact number. |
| The parcel is being delivered as requested. | The package is on its way for delivery as scheduled. |
| The parcel has been successfully delivered with a signature. | Package delivered and signed for by recipient. |
| A pickup request has been scheduled for the sent goods. | Collection of the package has been organised. |