Geodis tracking

What is Geodis?

Geodis is an international transport and logistics group of French origin, ranking among the major players in the sector in Europe and worldwide. A 100% subsidiary of the SNCF group, this company offers a complete range of services covering the entire supply chain, from the transport of goods by road, air or sea to contract logistics and express parcel distribution. With an established presence in nearly 170 countries across five continents, Geodis stands out as an essential partner for companies seeking to optimize their logistics flows at both national and international scales.

The history of Geodis dates back to the origins of the Calberson company, founded in 1904 in Le Havre and specialized in freight transport. After several decades of growth and consolidation, Compagnie générale Calberson merged in 1995 with other transport companies, notably Bourgey Montreuil and SCETA, giving birth to the Geodis group. The new entity officially adopted the name "Geodis" in December 1995, marking the beginning of a new era for this French transport giant. However, the Calberson denomination persists within the group, with the express messaging branch in France still often referred to as Geodis Calberson.

Initially majority-owned by SNCF, Geodis underwent partial privatization in 1996 when SNCF reduced its stake to approximately 42% of capital. This period saw the company reorganize into several distinct business lines, notably logistics, messaging and road transport, to cover all sectors of the industry. In 2008, SNCF decided to regain full control of Geodis by launching a public takeover offer, with the company becoming an integrated subsidiary within the French national railway group.

• Date of creation: 1995, in its current form, although its origins date back to Calberson founded in 1904
• Parent company: The SNCF Group, of which Geodis is a 100% subsidiary
• Headquarters: Levallois-Perret, in the Paris region (Espace Seine, 26 quai Charles Pasqua, 92300 Levallois-Perret)
• Chief Executive: Marie-Christine Lombard, President and Chief Executive Officer since 2012
• Annual turnover: More than 11 billion euros
• Worldwide workforce: Nearly 50,000 employees worldwide
• Workforce in France: Approximately 15,500 employees spread across 235 offices and 187 warehouses
• Active clients: More than 91,000 professional clients

Geodis's market positioning is based on recognized expertise across all supply chain professions. The company distinguishes itself through its ability to offer integrated solutions, ranging from logistics optimization consulting to operational execution of transport and warehousing. Ranked number one in transport and logistics in France, Geodis is also among the European leaders in the sector and positions itself in the global top 10. This international scale, combined with strong local anchoring through the France Express network and hundreds of agencies spread across French territory, enables Geodis to meet the needs of companies of all sizes, from SMEs to large multinational groups.

Over the years, Geodis has continued its international expansion through major strategic acquisitions. In 2006, the group acquired TNT's international transport division, significantly expanding its air and sea freight network. In 2008, a major partnership was concluded with IBM, with Geodis taking over management of the American IT giant's global logistics platform. In 2015, the acquisition of American company Ozburn-Hessey Logistics (OHL) significantly strengthened the group's footprint in North America. More recently, Geodis has continued to expand its scope with acquisitions of players in Europe, notably in Poland and Germany, as well as in Asia, demonstrating an ambitious global growth strategy.

Which countries does Geodis deliver to?

Geodis ensures exceptionally extensive geographic coverage, both on French territory and on a global scale. In mainland France, the carrier has a particularly dense territorial network inherited from its history, notably the historic Calberson network. The group operates several hundred local agencies and logistics platforms throughout France, which allows it to ensure the collection and distribution of shipments across the entire national territory, from major metropolitan areas to the most remote rural areas.

Geodis's French coverage is also based on the France Express network, a historic partner of the group, which brings together regional express carriers. This collaboration significantly strengthens the group's capacity for rapid delivery throughout France, allowing competitive timeframes to be achieved even in the most difficult-to-access geographic areas. With 235 offices established and 187 warehouses spread across French territory, Geodis has unequalled logistics infrastructure for the distribution of parcels and pallets to both individuals and businesses.

Internationally, Geodis is present in nearly 170 countries through its subsidiaries and a vast network of logistics partners. In Europe, the group operates in most countries with a dense cross-border road transport network and major logistics sorting centers. The company has particularly strengthened itself in Western Europe, Eastern Europe and Central Europe, thus responding to the growing demand for intra-European commercial exchanges.

• Mainland France: Complete coverage of the territory with several hundred agencies and logistics platforms
• Europe: Presence in all European Union countries with a cross-border road transport network and deliveries in 24 to 48 hours
• North America: Strong presence in the United States via the Geodis USA subsidiary, resulting in particular from the acquisition of OHL in 2015
• Asia-Pacific: Coverage of China, Southeast Asia, India and Australia
• Middle East and Africa: Active presence to support commercial exchanges with these developing regions
• Latin America: Established network for shipments to and from this geographic area

For international express shipments, Geodis offers the Fly Express service, an express transport and delivery service organized around an air freight network covering nearly 95% of international trade. This service allows parcels up to 70 kg to be delivered in 24 to 72 hours to more than 220 countries and territories worldwide. This offering meets the needs of companies requiring very short delivery times for their urgent international shipments.

The group has also developed the Geodis MyParcel service, an intercontinental delivery solution specially designed for e-commerce. This service currently allows B2C deliveries from the United States to 27 European countries in 4 to 6 guaranteed days. Destinations covered by MyParcel include Belgium, United Kingdom, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Monaco, Portugal, Spain, Finland, Sweden, Slovakia, Slovenia, Bulgaria, Austria, Denmark, Greece, Czech Republic, Hungary, Latvia, Lithuania, Poland, Estonia, Romania and Croatia. This service is progressively being extended to other global corridors.

What are the Geodis delivery services and timeframes?

As a global supply chain operator, Geodis operates across all links of transport and logistics through several complementary business lines. This diversity of services allows the group to offer solutions adapted to all needs, from small parcels to bulky pallets, from national shipments to intercontinental expeditions, with timeframes ranging from 24 hours to several weeks depending on the transport mode chosen.

Geodis's Distribution and Express division forms the core of parcel delivery activity for both individuals and businesses. This service represents 16% of the group's turnover and relies on a dense network of agencies and sorting platforms in France and Europe. Geodis is recognized as the European number one for deliveries within 24 and 48-hour timeframes, offering reliability particularly appreciated by e-retailers and businesses.

• International freight forwarding: Organization of freight shipments on a global scale by air or sea, including management of customs formalities. This business represents 35% of the group's turnover.
• Contract logistics: Outsourced management of warehouses, inventory and distribution operations, including order preparation, deliveries to production sites and returns management. This activity represents 33% of turnover.
• Distribution and Express: Messaging and rapid parcel delivery services in France and Europe, for both businesses and individuals, representing 16% of turnover.
• European road transport: Handling of land transport of goods by truck, in full or partial loads, on national and international networks, representing 11% of turnover.
• Supply chain optimization: Consulting services aimed at improving the efficiency of customer logistics flows, with diagnostic services, distribution network design and supply management services.

For standard delivery in France, Geodis generally offers a timeframe of 4 to 6 business days for home delivery. This service is perfectly suited to non-urgent shipments and bulky goods requiring special handling. The driver's passing time is communicated as soon as the goods are put for delivery, with a 3-hour window for standard delivery, allowing the recipient to plan accordingly.

For more urgent needs, Geodis offers express delivery services with reduced timeframes. The express service guarantees a 2-hour delivery window, offering greater precision for recipients with significant time constraints. Internationally, the Fly Express service allows deliveries in 24 to 72 hours to more than 220 countries, meeting the needs of companies for their urgent shipments around the world.

Geodis also develops custom offers to meet specific needs. The carrier notably offers services for the transport of hazardous goods, event logistics, e-commerce returns management or delivery by appointment for bulky parcels. These personalized services allow the company to support businesses in their most complex logistics projects, with solutions adapted to each sector of activity.

For international e-commerce shipments, the Geodis MyParcel service guarantees timeframes of 4 to 6 days for intercontinental deliveries from the United States to Europe. This offering meets the expectations of online merchants wishing to offer a quality delivery experience to their European customers, with complete tracking and controlled timeframes despite the distance.

What are the rates and maximum dimensions accepted by Geodis?

Geodis's pricing policy is primarily aimed at a professional clientele, which explains the absence of a public pricing grid on the group's website. Unlike carriers serving the general public who display their prices online, Geodis operates on a personalized quote model, where rates are communicated after analysis of each client's specific needs. This approach allows offers to be tailored to shipment volumes, destinations, goods characteristics and desired additional services.

Geodis rates vary depending on several determining criteria. The type of service chosen (parcels, pallets, express, groupage, air or sea freight) is the first pricing factor. The origin and destination of shipments, as well as desired delivery timeframes, also significantly influence the final price. The weight and dimensions of goods, the regular or occasional nature of shipments, and any additional options (insurance, delivery by appointment, specific handling) are also taken into account in the rate calculation.

To obtain an estimate of the price of a Geodis shipment, companies must request a quote directly from the group. The MyGEODIS platform allows professional clients to book their freight transport online and obtain rates based on their specific needs. This digital interface simplifies the management of recurring shipments and provides visibility on transport costs.

• Personalized pricing: Custom quotes depending on volume, destination and desired services
• Export customs formalities: €59.85 per declaration (excluding air express)
• Import customs formalities: €80.50 per declaration (excluding air express)
• Transit fees: €20.50 per shipment
• Great Britain supplement: €7.50 per shipment
• Additional fees: Applicable beyond the 10th parcel per shipment or in case of exceeding contractual limits

Regarding maximum dimensions and weight allowed, Geodis accepts shipments of very varied sizes, ranging from small parcels to industrial pallets. For the MyGEODIS service (France and Europe), limits are set at 3 pallets or 10 parcels maximum per shipment, with a maximum length of 3 meters, maximum width of 1 meter and maximum weight of 1 ton per shipment. Weight per parcel is limited to 70 kg standard, with possibility of waiver up to 150 kg under certain conditions.

Beyond 30 kg or 10 parcels, the material must be palletized to be transported by Geodis. This requirement ensures safe and efficient handling of bulky goods. Shipments can be single-parcel or multi-parcel, with capacity reaching 1 ton per shipment for palletized deliveries.

• Maximum weight per parcel: 70 kg standard, up to 150 kg with waiver
• Maximum weight per shipment: 1 ton
• Maximum length: 3 meters
• Maximum width: 1 meter
• Maximum height: 1.8 meters
• Maximum volume: 2 m³
• Maximum number of parcels: 10 parcels per shipment (additional fees beyond)
• Maximum number of pallets: 3 pallets per shipment

For the international MyParcel service, intended for e-commerce, the limits are different: minimum weight of 56 grams, maximum weight of 31.75 kg, minimum length of 15 cm, maximum length of 172 cm, and maximum girth (length + 2 x width + height) of 300 cm. These characteristics are adapted to the constraints of air freight and international parcel transport standards.

Certain goods are subject to restrictions or completely excluded from Geodis transport. Non-transportable parcels, namely those that cannot be processed by automated systems due to their shape, packaging or exceeding standard dimensions, are excluded from standard messaging services. Goods classified as hazardous according to DOT, ICAO and IATA regulations are also prohibited, except within the framework of specific services such as ADR transport for hazardous goods by road. Geodis nevertheless offers solutions for the transport of hazardous goods under ADR/IATA regime or under exemption regime (Limited Quantities/Excepted Quantities) under certain conditions.

What are the Geodis delivery options?

Geodis offers a complete range of delivery options allowing recipients to choose the reception mode best suited to their constraints. This flexibility is a major asset of the carrier, which seeks to reduce failed delivery attempts and improve customer satisfaction. The various options available vary depending on the service subscribed by the shipper and the geographic location of the recipient.

Home delivery is the main delivery mode offered by Geodis. The driver-courier hands over the parcel in person to the recipient, generally against signature. For large shipments or requiring an appointment, the recipient is invited to choose a delivery slot from available dates. A reminder is sent the day before the scheduled date, with an estimated passing time window. The driver often contacts the recipient shortly before arrival to confirm his presence.

Geodis's "On Demand" offer provides increased flexibility to recipients. Upon receipt of the notification by SMS or email, the recipient can modify the delivery date and terms according to their preferences. This option allows you to choose from about ten possible dates and schedule delivery to a time slot between 9am and 5pm. On delivery day, the announced slot is 2 hours for express service and 3 hours for standard service.

• Home delivery: Delivery in person against signature, with choice of time slot
• Delivery by appointment: Online appointment booking for bulky parcels, with confirmation of date and slot
• Safe place delivery: Deposit of the parcel in a secure location designated by the recipient in case of absence
• Delivery to neighbor or caretaker: Delivery of the parcel to a trusted third party designated by the recipient
• Collection at Geodis agency: Parcel pickup at the nearest agency to home
• Parcel locker delivery: Deposit in a pickup point of the Pickme network

Geodis has expanded its parcel locker delivery offer through a partnership with the Pickme network. Recipient clients of the "On Demand" offer can choose to have their parcel delivered to one of the thousands of neighbor-relays of the Pickme network, called "keepers". When the delivery date is announced, the recipient can select the neighbor-relay that suits them via an interactive map and arrange pickup of their delivery within 14 days.

In case of absence during a delivery attempt, a delivery notice is left and the delivery goes to "pending" status. The recipient can then schedule a new delivery date via the online portal or opt to collect the parcel from the nearest Geodis agency. Rescheduling can also be done by contacting customer service by phone or email, providing the shipment tracking number.

Geodis's "recipient e-space" portal allows recipients to manage all options related to their delivery. By entering the shipment tracking number, possibly combined with the destination postal code, or by following the tracking link provided by Geodis by email or SMS, the recipient accesses an interface allowing them to view the status of their parcel and modify delivery terms if necessary.

These different delivery alternatives aim to reduce failed delivery attempts and thus unnecessary kilometers and emissions, in line with the group's environmental approach. By offering more flexibility to recipients, Geodis improves the first-time delivery rate while reducing the carbon footprint of its distribution operations.

What should I do if my Geodis parcel is lost or damaged?

In case of a problem with a Geodis delivery, whether it is a damaged, lost or non-compliant parcel, a claims procedure is available to customers. It is essential to react quickly and follow the appropriate steps to maximize the chances of obtaining compensation. Rigor in building the case and respecting deadlines are determining factors for the admissibility of the claim.

Upon receipt of a parcel, the first step is to carefully check its condition before signing the receipt. This verification should cover the outer packaging and, as far as possible, the contents of the shipment. If you sign without raising objections and later discover that the contents are damaged, it will be considerably more difficult to file an admissible claim with the carrier.

If you find that your parcel is damaged at the time of delivery, you must immediately report it to the driver. Specific reservations must be made on the receipt, clearly describing the damage noted. For example, you can mention "box open", "parcel deformed", "impact marks on packaging" or "visible broken item". It is strongly recommended to take photos of the parcel and its contents to provide evidence for your claim.

• Step 1: Check the parcel upon receipt, before signing the receipt
• Step 2: Make specific written reservations on the delivery note in case of damage
• Step 3: Take photos of the parcel and its damaged contents
• Step 4: Contact Geodis customer service as soon as possible
• Step 5: Submit a written claim accompanied by supporting documents

To submit a claim, several channels are at your disposal. You can contact Geodis customer service by phone at 01 56 76 26 00 or 09 78 03 02 62 with your delivery receipt number. The claim can also be sent by registered mail with acknowledgment of receipt to the address of the head office: Geodis, Espace Seine, 26 quai Charles Pasqua, 92300 Levallois-Perret. A contact form is also available on the Geodis website for online claims.

Claims must be filed within a maximum of about twenty days after receipt or sending of the shipment. In case of non-compliance with the guaranteed delivery timeframe, a claim can be filed by email at [email protected] within 21 days after the start of transit of the parcel. Claim letters must be accompanied by a copy of the delivery note and an invoice confirming the original value of the goods transported.

Geodis sends an acknowledgment of receipt of the claim within one business day. The company then examines the validity of the request within 15 days following receipt of the complete file. It is important to note that claims from the recipient must generally be validated by the shipper. The absence of written reservations by the recipient on the note may call into question the admissibility of the shipper's claim.

If the claim is deemed admissible, compensation may take different forms: full or partial reimbursement of the amount of damaged items including shipping costs, repair of the damaged item at Geodis's expense if technically possible, or exchange for an identical or equivalent item. Compensation limits are set at €33 per kilogram with a maximum of €1,000 per parcel, except in cases of force majeure, inherent defect of the item, defective packaging or fault of the shipper or recipient.

For high-value shipments, it is recommended to take out additional insurance. As the carrier's liability is contractually limited, the standard compensation will often be less than the actual value of the shipment in the absence of insurance. Geodis offers insurance options allowing coverage of the total value of transported goods, thus providing enhanced protection in case of loss or damage.

Does Geodis handle international shipments and customs formalities?

Geodis has recognized expertise in managing international shipments and customs formalities, making the group a privileged partner for companies conducting foreign trade operations. The International Freight Forwarding division, which represents 35% of the group's turnover, is specifically dedicated to organizing freight shipments on a global scale by air or sea, including complete management of customs formalities.

Geodis's customs brokerage services allow managing international customs flows with end-to-end digital visibility. The company offers digital tools and solutions providing in-depth visibility into customs operations, allowing clients to track the status of their declarations and customs clearance of their goods in real time. This digital approach helps reduce risks related to foreign trade and optimize logistics costs.

Geodis supports its clients in compliance with international customs regulations. Specialized teams ensure correct classification of products according to customs nomenclatures, guaranteeing payment of appropriate customs duties and avoiding delays related to declaration errors. The group also offers optimization services including the use of free zones, customs warehousing, exploitation of free trade agreements and customs duty refund procedures.

• Export customs declarations: Complete management of export formalities, charged at €59.85 per declaration (excluding air express)
• Import customs declarations: Handling of import formalities, charged at €80.50 per declaration (excluding air express)
• Transit fees: €20.50 per shipment for customs transit operations
• Product classification: Service to help determine the correct customs codes
• Tax optimization: Advice on the use of advantageous customs regimes and trade agreements
• Regulatory compliance: Verification of compliance with import/export standards and restrictions

For international shipments, complete documentation is essential for proper customs clearance. Required documents generally include the customs declaration, the commercial invoice detailing the value and nature of goods, the certificate of origin depending on destinations, and any specific documents related to the nature of products (health certificates, export licenses, etc.). Any discrepancy or missing document may result in significant delays in parcel delivery.

Geodis takes on obligations relating to international regulations, in particular laws and regulations on economic sanctions and control of exports and re-exports (UN, EU, United States). The group ensures compliance of shipments concerning dual-use goods and technologies, military goods and all goods subject to particular restrictions. This regulatory expertise protects clients against the risks of non-compliance that could result in sanctions.

International delivery timeframes vary depending on the transport mode chosen and the destination. Air freight via the Fly Express service allows deliveries in 24 to 72 hours to more than 220 countries. Sea transport offers longer timeframes but optimized costs for large shipments or less urgent ones. Geodis also offers multimodal solutions combining maritime, air, road and rail to optimize the cost/timeframe ratio according to each client's needs.

For international e-commerce, the Geodis MyParcel service simplifies intercontinental shipments by integrating customs formalities management into a turnkey offering. Online merchants can thus ship their products to Europe from the United States while benefiting from complete management of customs clearance, with guaranteed timeframes of 4 to 6 days and end-to-end traceability.

Understanding tracking statuses

When you track a Geodis parcel online, different statuses may appear to inform you of the progress of your delivery. Each shipment entrusted to Geodis is associated with a unique tracking number, communicated at the time of pickup. Parcels from the messaging division for example have an alphanumeric identifier often starting with "1G". This number allows you to consult the status of the shipment in real time via the recipient portal or Geodis client space. Here are the main statuses and their meanings: