Geodis tracking
How to track my Geodis package?
Ordertracker provides a simple solution to track your Geodis packages. To begin, you'll need a Geodis tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Geodis package in real time.
Where can I find my Geodis tracking number?
Finding your Geodis tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my Geodis package moving in the package tracking history?
Dealing with a Geodis package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact Geodis or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Geodis customer service or the sender can help resolve shipping delays.
When I track my Geodis package, why does it show as "returned"?
If you're tracking your Geodis package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Geodis package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead Geodis to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, Geodis may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Geodis might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your Geodis package is "returned" in tracking, contact the sender or Geodis customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Geodis policies and circumstances.
Why does the Geodis parcel tracking timeline indicate that my order cannot be found?
When your Geodis parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in Geodis system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by Geodis yet. Tracking should appear shortly.
About Geodis
Geodis is a global logistics provider offering end-to-end supply chain solutions. With a presence in over 120 countries, Geodis specializes in freight forwarding, transportation, contract logistics, and supply chain optimization. The company leverages its extensive network and expertise to deliver innovative and tailored logistics solutions to a wide range of industries. Geodis is committed to providing reliable and efficient services, ensuring seamless movement of goods across the globe.
How to contact Geodis?
If you are experiencing issues with the delivery process managed by Geodis, please do not hesitate to contact their customer support.
International transport and logistics subsidiary of SNCF
Geodis is an international transport and logistics group of French origin, ranking among the leading players in the sector in Europe. It offers a comprehensive range of services covering supply chain management, freight transport (by road, air, or sea), as well as express parcel distribution.
The company operates for a diverse professional clientele in sectors such as industry, retail, fashion, and healthcare. It also caters to individuals through its home parcel delivery services.
With a century-old heritage, Geodis is an integral part of the SNCF group, of which it is a 100% subsidiary. Its headquarters are located in Levallois-Perret, in the Paris region. The group employs several tens of thousands of employees worldwide and has an established network in more than a hundred countries across five continents. Since 2012, the company has been led by Marie-Christine Lombard, Chairwoman and CEO.
History
The origins of Geodis date back to the Calberson company, founded in 1904 in Le Havre and specialized in freight transport. After several decades of growth, Compagnie générale Calberson merged in 1995 with other transport companies (notably Bourgey Montreuil and SCETA) to form the Geodis group. The new entity officially adopted the name "Geodis" in December 1995, marking the beginning of the group under this name. However, the Calberson name persists within the group, with the express parcel branch in France still often called Geodis Calberson.
Originally mostly owned by SNCF, Geodis underwent partial privatization in 1996 when SNCF reduced its stake to about 42% of the capital. During this period, the company reorganized into several business branches (logistics, parcel delivery, road transport, etc.) to cover all areas of transport. A few years later, in 2008, SNCF decided to regain full control of Geodis by launching a public takeover bid; the company then became an integrated subsidiary within the SNCF group.
In parallel, Geodis continued its international expansion through strategic acquisitions. In 2006, the group acquired the international transport division of TNT, expanding its air and sea freight network. In 2008, a major partnership was concluded with IBM, with Geodis taking over the management of the American giant's global logistics platform. The following years saw the company consolidate its presence outside Europe: in 2015, Geodis acquired the American company Ozburn-Hessey Logistics (OHL), strengthening its footprint in North America. The group continues to expand its scope during the 2020s, with the acquisition of various players in Europe (for example in Poland and Germany) and in Asia (Singapore, etc.), demonstrating a global growth strategy.
Services and Activities
As a global operator, Geodis is involved in all logistics links through several complementary business lines:
- International freight forwarding: organization of worldwide freight shipments (air, sea transport, etc.), including customs formalities management.
- Contract logistics: outsourced management of warehouses, stocks, and distribution operations (order preparation, deliveries to production sites, returns management, etc.).
- Distribution & Express: parcel delivery and express services in France (last-mile delivery) and Europe, for both businesses and individuals.
- Road transport: handling of land freight transport by truck, in full or partial loads, on national and international networks (notably in Europe).
- Supply chain optimization: consulting services aimed at improving the efficiency of clients' logistics flows (diagnostics, design of distribution networks, supply management, etc.).
Geodis also develops tailor-made offers to meet specific needs, such as the transport of dangerous goods, event logistics, e-commerce returns management, or appointment-based delivery for bulky parcels.
Geographical Presence
In France, Geodis has a very dense territorial network inherited from its history (notably from the Calberson network). The group operates several hundred local agencies and logistics platforms across the country, allowing it to handle and distribute shipments throughout the national territory. The French coverage also relies on the France Express network (Geodis partner) which brings together regional express carriers, enhancing the capacity for rapid delivery throughout France.
Internationally, Geodis is present in most regions of the globe through its subsidiaries and partners. In Europe, it operates in many countries with a cross-border road transport network and major logistics sorting centers. The group has also strongly established itself in North America (notably in the United States, via its subsidiary Geodis USA) and in the Asia-Pacific region (China, Southeast Asia, India, etc.), supporting the growth of global trade. Geodis is also active in the Middle East, Africa, and Latin America, enabling it to offer end-to-end transport solutions on all continents.
Delivery and Shipment Tracking
Each shipment entrusted to Geodis is associated with a unique tracking number, provided at the time of pickup. For example, parcels from the parcel delivery branch have an alphanumeric identifier often starting with "1G". This tracking number allows real-time tracking of the parcel's progress via Geodis's online tools.
Shipper clients can use a secure web space (Geodis client space) to manage and track their shipments, from preparation to delivery. On the recipient side, a dedicated online portal, called "recipient e-space", is available. It can be accessed either by entering the shipment's tracking number (possibly coupled with the destination postal code) or by following the tracking link provided by Geodis to the recipient (by email or SMS). Through this tool, the recipient can check the status of their parcel and, if necessary, reschedule or modify the delivery.
Regarding final distribution, Geodis generally delivers the parcel to the recipient in person, against signature. For bulky shipments or those requiring an appointment, the recipient is invited to choose a delivery slot online. A reminder may be sent the day before the scheduled date, with an estimated time window, and the delivery driver often contacts the recipient shortly before arrival. In case of absence during a delivery attempt, a notice is left, and the delivery status changes to "pending": the recipient can then schedule a new delivery date or opt for parcel pickup at the nearest Geodis agency.
Commitments and Innovation
Aware of the environmental challenges of transport, Geodis is committed to sustainable logistics. The group invests in solutions aimed at reducing the carbon footprint of its activities: renewing its fleet with less polluting vehicles (electric or natural gas vehicles for urban deliveries), optimizing truck load rates, and energy efficiency programs in its warehouses. Geodis also participates in sectoral initiatives promoting more environmentally friendly transport.
In terms of innovation, the company focuses on digitalization and new technologies to improve service quality. For example, Geodis develops real-time tracking tools accessible online, deploys efficient information systems for stock and warehouse management, and experiments with the automation of certain logistics operations. These innovations aim to increase shipment traceability, processing speed, and customer satisfaction, whether they are shippers or recipients.
Geodis Parcel Tracking Statuses
Below are the main statuses that may appear when tracking a parcel shipped by Geodis, along with their descriptions:
| Status | Description |
|---|---|
| Shipment taken over by a Geodis agency | The parcel has been taken over by a Geodis agency and its transport has begun |
| Shipment in transit | The parcel is in transit to its destination, its transport is underway between two network sites |
| Shipment delivered | The parcel has reached its final distribution center and is being delivered to the recipient |
| Scheduled delivery (Appointment date set. New appointment | A delivery date has been scheduled in agreement with the recipient, a new appointment having been set if necessary |
| Delivery in progress) Scheduled delivery date | The parcel is currently being delivered, on the scheduled date |
| Delivery pending | The delivery is temporarily suspended, pending an action from the recipient or the carrier, for example, setting an appointment or providing additional instructions |
| The recipient has been informed and must schedule delivery arrangements | The recipient has received a notification inviting them to choose the delivery arrangements and date for their parcel |
| Delivery not possible - Recipient absent has been informed of our visit | A delivery attempt was made, but the recipient was absent. A notice or notification was sent to inform them |
| Shipment not received by the agency | The delivery agency has not yet received the expected parcel in its facilities due to a transport delay |
| Delivered | The parcel has been handed over to the final recipient, and the delivery is confirmed as completed |