Gearbest tracking
How to track my Gearbest package?
Ordertracker provides a simple solution to track your Gearbest packages. To begin, you'll need a Gearbest tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Gearbest package in real time.
Where can I find my Gearbest tracking number?
Finding your Gearbest tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my Gearbest package moving in the package tracking history?
Dealing with a Gearbest package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact Gearbest or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Gearbest customer service or the sender can help resolve shipping delays.
When I track my Gearbest package, why does it show as "returned"?
If you're tracking your Gearbest package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Gearbest package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead Gearbest to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, Gearbest may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Gearbest might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your Gearbest package is "returned" in tracking, contact the sender or Gearbest customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Gearbest policies and circumstances.
Why does the Gearbest parcel tracking timeline indicate that my order cannot be found?
When your Gearbest parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in Gearbest system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by Gearbest yet. Tracking should appear shortly.
About Gearbest
Gearbest is an online retail company specializing in consumer electronics, gadgets, and fashion products. With a wide range of products available, Gearbest offers competitive prices and worldwide shipping. The company is known for its focus on customer satisfaction and quality products. Gearbest has established itself as a popular choice for online shoppers looking for affordable electronics and trendy items.
How to contact Gearbest?
If you are experiencing issues with the delivery process managed by Gearbest, please do not hesitate to contact their customer support.
Online commerce from China to over 200 countries
Gearbest is an online retailer founded in 2014 and based in Shenzhen, China. Originally specializing in consumer electronics, Gearbest quickly established itself on the global stage as an online shopping platform shipping products to customers worldwide. As a player in international transport and logistics, Gearbest relies on an extensive network of warehouses and partners to efficiently deliver its packages globally. The company operates in many markets and delivers to over 200 countries and regions, including major markets such as the United States, Europe (France, United Kingdom, Spain, etc.), Russia, Brazil, Australia, and many others. With localized websites and multilingual customer service, Gearbest adapts its logistics services to the needs of international customers while ensuring quality tracking throughout the delivery process.
Gearbest's global warehouses and shipping coverage
To optimize its deliveries, Gearbest has strategically located warehouses in many countries around the world. In 2024, the platform claims to manage 46 international warehouses, located notably in the United States, Europe (Spain, United Kingdom, France, Poland, Czech Republic, etc.), and other key regions. This network of global warehouses allows products to be stored close to major markets and significantly reduces transport distances for local shipments. When a product is available in a regional warehouse (for example in Europe), the customer's order can be processed from that depot, avoiding a long transit from China and eliminating import formalities for the local customer. Indeed, items shipped from Gearbest's European warehouses are not subject to customs fees upon arrival, which speeds up and simplifies delivery for recipients within the EU. On each product page, Gearbest indicates the origin warehouse of the shipment via a code (for example CN for China, HK for Hong Kong, EU or G-W for a European warehouse, FR for France) to inform the buyer about the shipping location and logistical implications. Thanks to this global logistics network and optimized stock management, Gearbest can ensure shipping coverage encompassing most countries, often with free or low-cost door-to-door delivery service for the final leg.
Shipping methods offered by Gearbest
Gearbest offers several shipping methods to accommodate the time and budget constraints of its customers. Standard delivery is the default option for most orders. It generally relies on regular postal services (for example China Post for departures from China), with longer transport times but an advantageous cost. This economical method is suitable for non-urgent shipments, with packages potentially taking several weeks to reach their destination depending on the country and any unforeseen circumstances.
Alternatively, the platform offers expedited delivery options (express shipping) for customers needing quick receipt of their order. These express shipments are handled by private international carriers such as DHL, FedEx, or UPS. They allow delivery in just a few business days, against higher shipping fees compared to the standard method. It should be noted that these express shipments are generally subject to the import customs procedures of the destination country, and may therefore incur additional customs formalities and costs if applicable. This mode of transport offers speed at the cost of a surcharge and systematic customs clearance on shipments outside the local territory.
Between these two extremes, Gearbest offers an intermediate shipping method called "Priority Line" for certain products and destinations. This dedicated logistics service, sometimes called Priority Line or locally adapted (e.g. French Line for France), offers an interesting compromise between speed and cost. Faster than standard mail but less expensive than express, Priority Line relies on optimized shipping routes. For example, the French Line generally delivers in France via a European transit followed by distribution by Colissimo or La Poste in the final phase. The customer thus benefits from expedited delivery often without additional fees, while avoiding most customs procedures since the package transits through a European sorting center beforehand. Priority Line therefore constitutes a balance allowing transport times to be reduced without reaching the cost of international express services.
Finally, Gearbest occasionally offers free shipping on certain items or during special promotions. When this mode is available, no shipping fees are charged. Free shipping is then carried out by the most economical standard logistics channel, with a delivery time comparable to that of classic standard delivery. As with any international postal shipment, Gearbest specifies that the displayed times for each of these methods remain average estimates: exceptional circumstances (seasonal congestion, random customs control, weather conditions, etc.) may cause unforeseen delays beyond the merchant's control. The company strives to process and ship orders as quickly as possible, but recommends that customers keep these potential logistical setbacks in mind when making purchases.
Carrier partnerships and Gearbest package delivery
As an international e-commerce platform, Gearbest relies on a vast network of partner carriers for the shipment and final delivery of its packages. Shipments sent from China or Hong Kong by standard method are generally initially handled by the originating postal service (for example China Post) and then handed over to the destination country's postal network once on site. Thus, a Gearbest package destined for the United States may be transported by China Post until arrival on American soil, then handed over to USPS for its final local distribution. Similarly, in France, a package shipped via the priority line (French Line) will be routed to Europe and then handed over to La Poste/Colissimo for its last-mile delivery. This collaboration with national postal services allows Gearbest to leverage the existing logistics infrastructures of each country to effectively reach final addresses.
In addition to postal routes, Gearbest also collaborates with leading express carriers for its expedited delivery options. Partners like DHL, UPS, FedEx, or EMS handle urgent packages from end to end, ensuring precise tracking at every stage of transit. These private carriers operate on tight schedules and offer door-to-door delivery services including rapid customs clearance of goods. Gearbest selects the most appropriate carrier based on the shipping method chosen by the customer, the weight/volume of the package, and the destination. Thanks to its ability to automatically detect the best logistical route for each order, the platform can combine different modes of transport as needed. For example, a single purchase composed of multiple items may result in separate shipments optimized individually (different origin warehouses or carriers) to minimize delays and costs. This logistical flexibility, supported by Gearbest's partnerships with a large number of transport operators, helps ensure reliable international shipments despite the complexity of cross-border deliveries.
Tracking and traceability of Gearbest shipments
As soon as an order is shipped, Gearbest provides the buyer with a unique tracking number allowing them to trace the package's delivery. A Gearbest tracking number is presented as an alphanumeric reference, whose structure may vary depending on the carrier used and the final destination. Generally, the tracking code begins with two letters (often indicative of the origin or carrier), followed by a series of numbers, and may end with two additional letters. For example, a tracking number could be YT1234567891234AB or HK9876543210987CD, where the prefix YT indicates a departure from China (Yanwen or Yuntu) and HK signals a shipment via Hong Kong. The numbers that follow constitute a unique identifier specific to the shipment, used by postal systems for tracking throughout the package's journey.
Thanks to these tracking numbers, customers can monitor the status of their delivery in real-time. Gearbest works with multiple carriers (national postal services and international courier companies), and each tracking number can be consulted on the concerned carrier's website once the package is taken over. The platform invites its customers to enter the provided tracking number either on the carrier's online portal (for example on the website of La Poste, USPS, DHL, etc. as applicable) or via the tracking interface available on Gearbest. Tracking information generally includes key transit stages: departure from the warehouse, arrival at intermediate logistics centers, customs clearance, out for delivery, and delivery confirmation. It is important to note, however, that tracking updates are not instantaneous and may vary in frequency depending on carriers and countries. It is not uncommon for some economical shipping methods to offer only partial or delayed tracking. Gearbest warns that status updates may experience a lag, or even be temporarily unavailable for certain destinations or modes of transport. Customers are therefore encouraged to regularly check the status of their shipment and to be patient in case of a lack of immediate new information. In case of abnormal delay or confirmed issue (loss, blockage, etc.), Gearbest's customer service remains available to assist the recipient and open an investigation if necessary.
Gearbest package tracking statuses
When tracking a Gearbest package, different status mentions may appear throughout the journey. Each status corresponds to a specific stage or situation in the delivery process. The table below summarizes the main tracking statuses encountered, accompanied by their description in English:
| Status | Description |
|---|---|
| Pending | Shipment created and awaiting pickup by the carrier |
| Not Found | No tracking information available for the package at the moment |
| In Transit | The package has left the country of origin and is progressing towards its final destination |
| Out for Delivery | The package is in final delivery, having reached the recipient's local center and being handed over for final delivery |
| Delivered | The package has arrived at its destination and has been successfully delivered to the recipient |
| Undelivered | A delivery attempt was made for the package but was unsuccessful; the carrier will generally make another attempt later |
| Alert | The package is experiencing an unusual transport incident (return to sender, customs issue, loss or damage, etc.) that may cause additional delays |
| Expired | The package has remained in transit too long without update or delivery, the tracking is considered expired due to lack of conclusive information |