Track your package

Fnac tracking

ad-todo

How to track my Fnac package?

Ordertracker provides a simple solution to track your Fnac packages. To begin, you'll need a Fnac tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Fnac package in real time.

Where can I find my Fnac tracking number?

Finding your Fnac tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Fnac package moving in the package tracking history?

Dealing with a Fnac package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Fnac or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Fnac customer service or the sender can help resolve shipping delays.

When I track my Fnac package, why does it show as "returned"?

If you're tracking your Fnac package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Fnac package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Fnac to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Fnac may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Fnac might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Fnac package is "returned" in tracking, contact the sender or Fnac customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Fnac policies and circumstances.

Why does the Fnac parcel tracking timeline indicate that my order cannot be found?

When your Fnac parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Fnac system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Fnac yet. Tracking should appear shortly.

Fnac
Company information

About Fnac

Fnac is a leading multinational retail chain specializing in cultural and electronic products. With origins in France, Fnac was established in 1954 and has since expanded its presence across Europe and South America. Fnac offers a wide range of products including books, music, movies, electronics, appliances, and more. Known for its extensive selection and knowledgeable staff, Fnac has become a go-to destination for entertainment and technology enthusiasts. The company prides itself on providing a unique shopping experience that combines cultural discovery with cutting-edge technology. Fnac is committed to delivering high-quality products and exceptional customer service.


Founded 1954
Country France
Avg. delivery 1-20d

How to contact Fnac?

If you are experiencing issues with the delivery process managed by Fnac, please do not hesitate to contact their customer support.

Headquarters Fnac, Ivry-sur-Seine, France [email protected] Phone: n/a

How long does it take for Fnac to deliver a shipment?

Fnac offers a variety of delivery options to cater to the diverse needs of its customers. The company aims to provide a seamless and convenient shopping experience by offering reliable and timely delivery services. Let's explore the different types of delivery options provided by Fnac and the estimated time it takes for a shipment to be delivered.

  • Standard Delivery: Standard delivery is the most commonly used shipping option offered by Fnac. It allows customers to have their products delivered to their doorstep within a specific timeframe. The delivery time usually varies depending on the destination and the availability of the product. Generally, Fnac aims to deliver the products within 2 to 5 business days once the order has been placed and confirmed.
  • Express Delivery: For those who cannot wait for their items to arrive, Fnac also provides an express delivery service. With express delivery, customers can receive their purchases within a shorter timeframe compared to standard delivery. The estimated delivery time for express shipping is typically within 1 to 2 business days. However, it's important to note that this service may come at an additional cost.
  • Click and Collect: Fnac offers a convenient Click and Collect service that allows customers to place an order online and collect it from a designated Fnac store. This option enables customers to save on delivery charges and pick up their items at a time convenient for them. The availability of Click and Collect may vary based on the location and the product's availability in the preferred store.

The delivery cost for Fnac can vary depending on several factors such as the shipping method chosen, the weight and size of the package, and the customer's location. Fnac typically provides a clear breakdown of the delivery charges during the checkout process. Additionally, Fnac occasionally offers free delivery promotions for specific products or order values, which are generally advertised on their website.

It is important to note that the above information may vary depending on the country or region in which you are accessing Fnac's services. The company may have different delivery options, timeframes, and associated costs based on specific local regulations, logistics, and partnerships. Hence, it is advisable to check the Fnac website or contact their customer support for the most accurate and up-to-date information regarding delivery services and costs in your location.

What shipping carriers does Fnac work with?

Fnac works with several shipping carriers to ensure efficient and reliable delivery of its products to customers. The specific shipping carriers can vary depending on the country and region. Some of the commonly used shipping carriers by Fnac include:

  • La Poste: La Poste is the national postal service of France and is often utilized by Fnac for domestic shipments within France. La Poste offers various shipping services, including standard and express delivery options.
  • Colissimo: Colissimo is a subsidiary of La Poste and is frequently used by Fnac for both domestic and international shipments. Colissimo provides reliable and trackable delivery services, ensuring secure transportation of packages.
  • DHL: Fnac also partners with DHL, a leading international logistics company, for global shipping. DHL offers a range of services, including express delivery, parcel tracking, and efficient international shipping solutions to deliver Fnac products worldwide.
  • UPS: UPS, or United Parcel Service, is another renowned shipping carrier used by Fnac for domestic and international shipments. UPS offers comprehensive logistics services, including time-definite delivery and real-time tracking, enhancing the customer experience.
  • Chronopost: Chronopost is a subsidiary of La Poste and focuses on express delivery services. Fnac often collaborates with Chronopost for urgent deliveries and time-sensitive orders, providing customers with fast and reliable shipping options.

It is important to note that the shipping carriers used by Fnac can vary based on the specific location, product availability, and customer preferences. Customers can typically track their orders through Fnac's website or by using the tracking number provided by the respective shipping carrier. The tracking number format can differ depending on the carrier and the service chosen, but it generally consists of a series of numbers and letters unique to each shipment. Customers are encouraged to refer to the shipping carrier's website or Fnac's order tracking system for more precise information about their package's whereabouts and expected delivery date.

More information about Fnac

Fnac is a French retail chain specializing in cultural and electronic products. The company was founded in 1954 by André Essel and Max Théret, who started with a small store in Paris called "Fédération Nationale d'Achats des Cadres." The concept behind the store was to provide a wide range of products at discounted prices for members of professional organizations.

As the store gained popularity, it expanded its product range to include books, music, and eventually, electronics. In the 1970s, Fnac became known for its extensive selection of records and CDs, attracting music enthusiasts and collectors. With its unique combination of cultural and technological products, Fnac positioned itself as a destination for entertainment and information.

In 1974, Fnac opened its first store outside of France in Brussels, Belgium, marking the beginning of its international expansion. Over the years, the company continued to grow and opened stores in several European countries, including Spain, Portugal, Italy, and Switzerland. In 2001, Fnac merged with the retail conglomerate Pinault-Printemps-Redoute (PPR) and became a subsidiary of the Kering Group.

Fnac has also expanded its operations to include online retailing. The company launched its e-commerce website in 1999, allowing customers to shop for their favorite products from the comfort of their homes. Today, Fnac operates both physical stores and an extensive online platform, catering to customers' changing shopping preferences.

Fnac operates through two main divisions: Retail and Services. The Retail division comprises the physical stores and online platform, offering a wide range of products, including books, music, movies, computer equipment, electronics, and cultural items. The Services division focuses on providing after-sales support, extended warranties, and various customer services.

As of now, Fnac operates primarily in Europe, with a strong presence in France, where it originated. The company has an extensive network of over 180 stores in various cities across France, catering to millions of customers. Fnac also has a significant presence in Spain and Portugal, operating more than 50 stores combined in these countries.

Additionally, Fnac has expanded its footprint in other European countries, including Belgium, Switzerland, Italy, and Luxembourg. While its operations outside of Europe are relatively limited, Fnac has also established a presence in Morocco and Brazil, offering its unique range of products to international customers.

Fnac's expansion and success can be attributed to its ability to adapt to changing market conditions and consumer demands. By constantly evolving its product offerings and providing exceptional customer service, Fnac has solidified its position as a leading e-commerce company in the cultural and electronic retail sectors.