Track your package

First Line tracking

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How to track my First Line package?

Ordertracker provides a simple solution to track your First Line packages. To begin, you'll need a First Line tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your First Line package in real time.

Where can I find my First Line tracking number?

Finding your First Line tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my First Line package moving in the package tracking history?

Dealing with a First Line package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact First Line or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, First Line customer service or the sender can help resolve shipping delays.

When I track my First Line package, why does it show as "returned"?

If you're tracking your First Line package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a First Line package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead First Line to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, First Line may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, First Line might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your First Line package is "returned" in tracking, contact the sender or First Line customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on First Line policies and circumstances.

Why does the First Line parcel tracking timeline indicate that my order cannot be found?

When your First Line parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in First Line system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by First Line yet. Tracking should appear shortly.

First Line
Company information

About First Line

First Line is a global shipping carrier that provides reliable and efficient logistics solutions. With a strong focus on customer satisfaction, First Line offers a wide range of services including international shipping, freight forwarding, and supply chain management. Their extensive network and strategic partnerships enable them to deliver packages and goods to various destinations worldwide. First Line is committed to ensuring timely and secure delivery, making them a trusted choice for businesses and individuals alike.


Founded 2001
Country China
Avg. delivery 7-90d

How to contact First Line?

If you are experiencing issues with the delivery process managed by First Line, please do not hesitate to contact their customer support.

Headquarters First Line, Beijing, China [email protected] Phone: n/a