Fastway tracking
How to track my Fastway package?
Ordertracker provides a simple solution to track your Fastway packages. To begin, you'll need a Fastway tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Fastway package in real time.
Where can I find my Fastway tracking number?
Finding your Fastway tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my Fastway package moving in the package tracking history?
Dealing with a Fastway package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact Fastway or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Fastway customer service or the sender can help resolve shipping delays.
When I track my Fastway package, why does it show as "returned"?
If you're tracking your Fastway package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Fastway package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead Fastway to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, Fastway may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Fastway might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your Fastway package is "returned" in tracking, contact the sender or Fastway customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Fastway policies and circumstances.
Why does the Fastway parcel tracking timeline indicate that my order cannot be found?
When your Fastway parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in Fastway system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by Fastway yet. Tracking should appear shortly.
About Fastway
Fastway Couriers is a courier delivery services company operating in several countries, including Australia, New Zealand, Ireland, and South Africa. With a focus on providing reliable and cost-effective parcel delivery solutions, Fastway offers both domestic and international courier services. The company prides itself on its efficient delivery network, advanced tracking systems, and excellent customer service. Fastway has been serving customers since its establishment in 1983 and has grown to become a trusted name in the courier industry.
How to contact Fastway?
If you are experiencing issues with the delivery process managed by Fastway, please do not hesitate to contact their customer support.
International courier from New Zealand in 1983
Fastway Couriers (also known as Fastway Worldwide Express) is an international courier company founded in 1983 in Napier, New Zealand. Its founder, Bill McGowan, created it to address the lack of affordable and reliable delivery services in the local market. Fastway's initial success in New Zealand quickly led to overseas expansion: by 1993, the company had established itself in Australia, where it experienced rapid growth and a strong market presence.
Over the years, Fastway has continued its development on other continents. The company has expanded into Europe, Asia, Africa, and even North America, gradually establishing its international network. Fastway operates according to a well-structured franchise model, with regional franchises ensuring local management of operations (parcel collection, sorting, transport, and distribution). Each regional franchisee relies on franchised couriers responsible for dedicated delivery routes. This network of franchised entities, autonomous but coordinated, ensures effective local decision-making while maintaining consistent quality standards across the group.
Today, Fastway has a presence in several key countries thanks to this model. Among the company's main markets are:
- New Zealand: This is Fastway's original market, where the brand remains a trusted player with extensive national coverage.
- Australia: Fastway has developed a vast network of franchises there, providing efficient collection and delivery services across the country. (Note that in 2016, operations in Australia were acquired and gradually rebranded under the Aramex banner, although the original model persisted until this transition.)
- Ireland: Fastway is firmly established in Ireland, where it provides reliable courier services to businesses and individuals throughout the territory.
- South Africa: The company plays an important role in the delivery sector in South Africa, with operations structured to meet the diverse needs of shippers and recipients in the country.
- United Kingdom (Northern Ireland): Fastway also operates in Northern Ireland, allowing it to cover the entire island of Ireland and offer seamless connections with the British market.
- India: Fastway has recently entered the Indian market through a system of regional franchises, to support the growth of local e-commerce with reliable express delivery services.
Fastway in Ireland
Present in Ireland since 2002, Fastway has established itself as one of the country's largest parcel carriers. The Irish subsidiary handles approximately 25 million parcels per year and serves over 15,000 customers, whether individuals, local SMEs, or large international companies. Fastway Ireland is headquartered in Dublin and relies on a dense logistics network covering the entire island (including Northern Ireland). This network includes around twenty regional depots and two national sorting centers, as well as a customer service center based in Portarlington, optimizing the routing of shipments across the territory.
Fastway operates in Ireland through a franchised model with over 450 partners across the country, from Cork to Belfast. These local franchisees provide a proximity service, contributing to the speed and reliability of deliveries. Additionally, Fastway offers a parcel relay solution in Ireland called Parcel Connect: more than 1,300 local shops serve as collection and drop-off points for parcels. This vast relay network allows customers to easily send or collect their parcels, managing over a million shipments annually through these service points. Thanks to all these infrastructures and partnerships, Fastway holds a leading position in the Irish courier market.
Delivery services and times
Fastway offers different shipping options to adapt to the urgency and requirements of each shipment. For domestic deliveries in Ireland, the carrier generally ensures fast routing: most national parcels are delivered within 1 to 2 business days on average. Express services even allow for 24-hour distribution in many areas, while international shipments (for example to the UK or other European countries) are usually completed in 3 to 5 business days. It should be noted that all provided delivery times are estimates, subject to variation due to unforeseen circumstances such as adverse weather conditions or logistical issues.
Among the main delivery options offered by Fastway are:
- Next day delivery: an express service allowing for 24-hour shipping for urgent shipments, ideal for parcels requiring delivery the next day.
- Standard delivery: an economical shipping option ensuring reliable delivery of non-urgent parcels in approximately 2 to 3 business days.
- Priority delivery: a premium service offering accelerated times and increased visibility on shipment tracking. This option includes detailed tracking and guarantees delivery within a contractually defined timeframe, to meet the most pressing needs.
The cost of a shipment with Fastway depends on several parameters, including the weight and dimensions of the parcel, the destination address, and the chosen delivery option. The carrier applies transparent and competitive pricing taking these factors into account, to offer a favorable quality-price ratio. Fastway strives to provide economically attractive shipping solutions while ensuring safe and timely parcel routing.
Shipment tracking
Each parcel shipped with Fastway is assigned a unique tracking number, allowing its journey to be traced from the point of origin to the final destination. This tracking number is an alphanumeric reference generally composed of about ten characters (letters and numbers). For example, many Fastway identifiers consist of around 10 to 11 characters in total. This code appears on the parcel's shipping label or on the receipt provided by the sender at the time of shipment. It is essential to keep it, as it provides access to the shipment's location and status information.
With this tracking number, it is possible to consult the parcel's routing in real-time. By entering the tracking code on Fastway's online platform, both the sender and the recipient receive detailed updates on the parcel's position in the network, the stages completed, and an estimate of the remaining time for delivery. Fastway uses handheld scanners at each key stage of transport (courier pickup, arrival at sorting center, departure on delivery route, etc.), feeding the tracking system with precise information. In case of delays or setbacks, the parcel's status is immediately updated, offering the client complete visibility on the progress of their delivery.
Main tracking statuses
Fastway's online shipment tracking displays a series of statuses as the parcel progresses through the delivery network. Here are the main tracking statuses that can be encountered, along with their meaning in English:
| Status | Description |
|---|---|
| Picked up by Fastway | The parcel has been collected by a Fastway courier from the sender. It is en route to the initial sorting center |
| In transit | The shipment is being routed through the Fastway logistics network. It has left a processing site and is heading to the next stage (intermediate sorting center, destination agency, etc.) |
| Out for delivery | The parcel has arrived at the recipient's local agency and has been handed over to the delivery driver for final distribution. It will be delivered to the recipient shortly (usually within the day) |
| Delivered | The parcel has been handed over to the final recipient. The delivery is confirmed as completed, with proof of delivery recorded by the driver (signature, scan, or photo if applicable) |
| Failed delivery attempt | The delivery driver attempted to deliver the parcel to the recipient's address but was unable to do so. This status indicates a delivery failure (for example, due to the recipient's absence or inaccessible access) |
| Awaiting pickup | The parcel could not be delivered and has been dropped off at a relay point (such as a Parcel Connect counter or local depot). It is available for the recipient to collect at their convenience |