Fan Courier Express tracking

What is Fan Courier Express?

Fan Courier Express is a Romanian parcel delivery and logistics company, considered the undisputed leader in the national parcel delivery market since 2006. Founded on January 16, 1998 by three visionary entrepreneurs, Adrian Mihai, Neculai Mihai and Felix Pătrășcanu, the company takes its name from the initials of their first names. What began as a small structure with a reduced team and a single utility vehicle was transformed in less than a decade into a major player in the fast courier sector in Romania.

The story of Fan Courier Express perfectly illustrates the success of post-1990 Romanian entrepreneurship. In the late 1990s, the concept of fast parcel delivery was still relatively uncommon in the country, where the general public often associated courier services with traditional postal services. The founders of Fan Courier contributed to professionalizing this sector by introducing modern standards for tracking and delivery reliability. This pioneering vision allowed the company to establish itself as Romania's leading private parcel delivery operator, symbolizing the country's economic dynamism.

The headquarters of Fan Courier Express is located in Otopeni, on the outskirts of Bucharest, where the company operates state-of-the-art logistics facilities. The company employs several thousand employees spread throughout the country and operates a fleet of over 5,000 vehicles, including vans, trucks and special vehicles for fast urban deliveries. This considerable infrastructure allows Fan Courier to process an impressive volume of parcels each year, consolidating its dominant position on the Romanian market.

• Date of creation: January 16, 1998, the date on which the company recorded its first delivery order
• Founders: Adrian Mihai, Neculai Mihai and Felix Pătrășcanu, three Romanian entrepreneurs whose initials form the name FAN
• Headquarters: Șos. de Centură nr. 32, Stefăneștii de Jos, in Ilfov county, near Bucharest, Romania
• Market position: Leader of the fast courier market in Romania since 2006
• Infrastructure: Over 140 agencies spread across the country's major cities and approximately 5,000 delivery vehicles
• National coverage: Over 99% of Romanian localities served

Over the decades, Fan Courier Express has been able to evolve and adapt to market transformations. The rise of e-commerce represented a major growth catalyst for the company, which developed solutions specially designed to meet the needs of online stores and marketplaces. The company also invested heavily in technological innovation, notably with the installation of a state-of-the-art automated sorting center capable of processing a considerable volume of parcels per hour, thus guaranteeing competitive delivery times.

Fan Courier's commitment to sustainable development also deserves to be highlighted. The company was the first Romanian company in the courier sector to sign the "The Climate Pledge" pact, committing to reduce its carbon footprint. This approach translates concretely into the introduction of electric vehicles into its delivery fleet and the installation of photovoltaic panels to partially power its warehouses with renewable energy. In 2022, Fan Courier also established an advisory board composed of independent experts to guide its future strategy and maintain its position as leader while meeting the environmental challenges of the logistics sector.

Which countries does Fan Courier Express deliver to?

Fan Courier Express provides particularly extensive geographic coverage, both on Romanian territory and internationally. In Romania, the carrier serves all municipalities in the country, from major metropolises such as Bucharest, Cluj-Napoca and Timișoara to the most remote villages in the Carpathians and the Danube Delta. This quasi-total coverage, estimated at over 99% of Romanian localities, constitutes a major competitive advantage and allows Fan Courier to offer daily pickups and deliveries throughout the territory.

Fan Courier's territorial network in Romania is based on a network of over 140 agencies located in the country's major cities. These agencies serve as contact points for customers wishing to drop off or pick up parcels, as well as distribution centers for local delivery routes. Additionally, Fan Courier has developed a network of FANbox automated lockers and Collect Point relay points, offering recipients flexible alternatives to home delivery.

Internationally, Fan Courier Express has significantly expanded its shipping capabilities in recent years. Joining the Eurodis network in January 2016 marked a decisive turning point in the company's internationalization strategy. Eurodis is one of the leading pan-European distribution networks, bringing together national carriers in over 35 European countries. As the exclusive member for Romania, Fan Courier can thus ship parcels to almost all European destinations by leveraging the local expertise of each network partner.

• Romania: Full territory coverage with over 99% of localities served, from major cities to rural areas
• Republic of Moldova: Direct presence via its own subsidiary opened in late 2021, ensuring deliveries between Romania and Moldova with the same quality of service
• European Union: Deliveries to all member countries through the Eurodis partnership and affiliated local carriers
• Wider Europe: Over 35 European countries accessible via the Eurodis network, including non-EU countries such as Switzerland, Norway and the United Kingdom
• Worldwide international: Shipments to over 200 countries worldwide through partnerships with international air carriers

Expansion in the Republic of Moldova represents an important strategic step for Fan Courier Express. In 2021, the company opened its own subsidiary in Chișinău, the Moldovan capital, allowing it to ensure direct deliveries between Romania and Moldova without relying on intermediaries. This establishment responds to growing demand from Romanian companies wishing to export to the Moldovan market, as well as from Moldovan customers wishing to order from Romanian online stores. The linguistic and cultural proximity between the two countries greatly facilitates these commercial exchanges.

For destinations outside Europe, Fan Courier offers worldwide air shipments in collaboration with major international carriers. These services allow parcels to be shipped to North America, Asia, Africa, Oceania and the Middle East. Although the majority of Fan Courier's activity remains concentrated on the domestic Romanian market and European destinations, this worldwide shipping capacity offers Romanian companies an opening to international markets.

It should be noted that international deliveries may be subject to restrictions depending on the destination countries and the type of goods shipped. Fan Courier assists its customers in preparing the necessary customs documents, particularly for shipments to non-EU countries such as the Republic of Moldova or the United Kingdom, where customs clearance procedures apply.

What are the Fan Courier Express delivery services and timescales?

Fan Courier Express offers a complete range of delivery services adapted to all needs, whether urgent shipments requiring next-morning delivery or more economical standard deliveries. This diversity of services allows the carrier to meet the expectations of occasional individuals as well as the requirements of companies making significant volumes of daily shipments. Each service is defined by specific characteristics in terms of timescales, accepted dimensions and pricing.

The Standard service constitutes Fan Courier's basic offering for domestic shipments in Romania. It includes pickup of the parcel from the sender, sorting in logistics centers, transport by road and delivery to the recipient's address. Delivery timescales for this service are one to three business days depending on the distance between the origin and destination of the parcel. This service accepts envelopes up to 500 grams and parcels up to 30 kg, with maximum dimensions of 60x50x30 cm.

For urgent shipments, Fan Courier offers the Red Code service, an express option guaranteeing delivery before 10:00 AM the day after pickup. This premium service is reserved for small parcels, with a maximum weight of 5 kg and dimensions not exceeding 30x30x30 cm. The collection deadline to benefit from next-morning delivery is set at 3:00 PM for all Romanian territory. The Red Code service is particularly popular with companies having urgent delivery needs for important documents or critical spare parts.

• Standard service: Delivery in 1 to 3 business days for envelopes up to 500 g and parcels up to 30 kg (max dimensions 60x50x30 cm)
• Red Code service: Express delivery guaranteed before 10:00 AM the next day for parcels up to 5 kg (max dimensions 30x30x30 cm), pickup before 3:00 PM
• White Goods service: Specialized delivery of large appliances (refrigerators, washing machines, stoves) in 1 to 3 business days
• Freight service: Transport of goods exceeding 30 kg, with the possibility of shipping pallets up to 100 kg
• Express Loco service: Ultra-fast delivery within a few hours in certain dense urban areas
• FANbox service: Deposit in automated locker accessible 24/7, with a maximum collection deadline of 2 days

The White Goods service meets the specific needs of large appliance delivery. This service is designed for items such as refrigerators, washing machines, freezers, stoves or industrial air conditioners. Delivery timescales are similar to the Standard service, one to three business days, but with logistics adapted to the constraints of handling these heavy and bulky products. Fan Courier ensures home delivery of this equipment with the necessary care.

For shipments exceeding Standard service limits, Fan Courier offers the Freight service intended for transporting goods exceeding 30 kg. This service allows the shipment of large parcels and pallets, with a maximum physical weight of 100 kg per unit for home deliveries. Maximum allowed dimensions are 120x80x160 cm for standard pallets and 120x100x160 cm for industrial pallets. The weight taken into account for pricing is the highest between actual weight and volumetric weight, calculated according to the formula length x width x height divided by 6000.

Saturday delivery is available for an additional charge of 7.00 lei excluding VAT (8.47 lei including VAT). This option must be explicitly selected when creating the shipment, as only shipments with the "Saturday delivery" option activated are distributed that day. Fan Courier does not guarantee its usual delivery timescales in certain exceptional circumstances, particularly in case of unfavorable weather conditions (dense fog, heavy snow, heavy rain, frost), closed or impassable roads, or during periods of high activity such as Christmas, Black Friday or Easter.

Internationally, delivery timescales vary considerably depending on the destination. For European countries served via the Eurodis network, standard timescales are generally between 3 and 7 business days. For the Republic of Moldova, deliveries are ensured within short timescales thanks to the presence of Fan Courier's local subsidiary in Chișinău. Shipments to more distant destinations outside Europe are routed by air and may require between 7 and 30 days depending on the destination country and any customs procedures.

What are Fan Courier Express's rates and maximum accepted dimensions?

Fan Courier Express applies dynamic pricing that takes into account several simultaneous factors rather than a fixed and uniform rate grid. The final cost of a shipment depends mainly on the weight of the parcel, its dimensions, the destination, the type of service chosen and any additional options selected. This approach allows the carrier to offer rates adapted to each situation, but can make it difficult to estimate the exact cost of a shipment beforehand without using the calculation tools provided.

For domestic shipments in Romania, Fan Courier's base rates start from 12.35 lei for the simplest shipments. As an indication, the standard rate for the first kilogram is approximately 17.99 lei excluding VAT, to which is added a surcharge of 1.29 lei per additional kilogram. These prices may vary depending on commercial agreements negotiated by professional customers with contracts with the carrier. Customers making large volumes of monthly shipments can benefit from significant preferential rates lower than public prices.

A determining element in rate calculation is volumetric weight. Fan Courier applies the rule that the charged weight corresponds to the highest between the actual weight of the parcel and its volumetric weight. This standard practice in the courier sector aims to account for the space occupied in transport vehicles. Volumetric weight is calculated according to the following formula: length in centimeters multiplied by width multiplied by height, divided by 6000. Thus, a light parcel but packaged in a large box can generate a cost significantly higher than its actual weight would suggest.

• Maximum weight Standard service: 30 kg per parcel, beyond this use Freight service
• Maximum dimensions Standard service: Length 60 cm, width 50 cm, height 30 cm
• Maximum weight Red Code service: 5 kg per shipment
• Maximum dimensions Red Code service: 30x30x30 cm
• Maximum weight Freight service: 100 kg per parcel for home delivery
• General maximum dimensions: Sum of three sides (L+W+H) less than 300 cm
• Standard pallets: 120x80x160 cm maximum
• Industrial pallets: 120x100x160 cm maximum

The destination locality also influences the final rate. Deliveries to major Romanian cities generally benefit from optimized costs thanks to the density of the distribution network. Conversely, deliveries to rural areas or localities located outside standard routes may include additional charges for outer kilometers or result in extended timescales. Fan Courier nevertheless serves over 99% of Romanian localities, guaranteeing almost complete national territory coverage.

Additional options are added to the base rate and may represent a few lei more. Among these options are notably cash on delivery (ramburs in Romanian) which allows the sender to receive payment from the recipient via Fan Courier, declared value which entitles compensation in case of loss or damage, Saturday delivery, or proof of documented delivery. Each of these additional services is billed individually according to a schedule available on the carrier's website.

A specific tax for non-conveyable parcels applies to shipments that cannot be automatically sorted on the conveyor belts of logistics centers and require manual handling. This tax applies to parcels weighing over 30 kg or with at least one side exceeding 110 cm. These oversized shipments require special handling that justifies this additional charge. For customers wishing to obtain a precise estimate of their shipment cost, Fan Courier provides an online calculator on its official website allowing you to simulate the rate based on the exact characteristics of the shipment.

What are Fan Courier Express's delivery options?

Fan Courier Express has developed a range of flexible delivery options allowing recipients to choose the reception method that best suits their constraints and preferences. This diversity of solutions responds to the evolution of consumer habits, particularly with the rise of e-commerce which has multiplied the need for time flexibility and alternative pickup points. Whether for classic home delivery or via a network of automated lockers accessible around the clock, Fan Courier offers a solution adapted to each situation.

Home delivery remains the main option offered by Fan Courier Express. The delivery person goes directly to the address indicated by the sender to hand over the parcel to the recipient or to an authorized person. If absent during the delivery person's visit, a notice of passage is left and the recipient is notified by SMS or email of the delivery attempt. A new attempt can then be scheduled or the parcel can be made available at the nearest Fan Courier agency for pickup by the recipient.

The FANbox network represents one of Fan Courier's major innovations in terms of delivery flexibility. This is a set of automated lockers installed in high-traffic locations such as shopping centers, service stations, office buildings or residential areas. Fan Courier invested over 10 million euros in the deployment of this network which now includes approximately 2,000 lockers throughout Romania. These FANbox are accessible 24 hours a day and 7 days a week, allowing recipients to pick up their parcels at any time convenient to them.

• Home delivery: Parcel delivery to the recipient's address during delivery hours, with notification if absent
• FANbox lockers: 24/7 pickup at one of the 2,000 automated lockers in the network, PIN code sent by SMS or email
• Collect Point relay points: Parcel pickup at a partner local store during store opening hours
• Pickup at FAN Office agency: Option to pick up your parcel directly at one of Fan Courier's 140 agencies
• Automatic redirection: Application feature allowing automatic redirection of your parcels to a favorite FANbox or Collect Point
• Delivery rescheduling: Option to agree on a new date or time slot in case of absence on the first delivery attempt

The operation of FANbox lockers is particularly simple for recipients. As soon as the parcel is deposited in the locker by the Fan Courier delivery person, the recipient receives an SMS or email containing a unique PIN code as well as the information needed to locate the FANbox in question. All they have to do is go to the locker, enter their code on the touch screen and the compartment containing their parcel opens automatically. The maximum deadline for picking up a parcel at a FANbox is 2 days, after which the parcel may be returned to the sender.

In addition to automated lockers, Fan Courier also offers relay point delivery through its Collect Point service. These relay points are partner local businesses, such as tobacconists, convenience stores or various shops, which accept receiving and storing parcels on behalf of recipients. This option is appreciated by people preferring human contact when picking up their parcel or who don't have a FANbox near their home or workplace.

The Fan Courier mobile application offers an innovative automatic redirection feature. Users can configure in their account a FANbox or Collect Point as their favorite delivery location. Once this preference is activated, all parcels to their destination will be automatically redirected to this pickup point, without needing to intervene with each order. This option is particularly convenient for people often absent from their home at delivery times and wishing to avoid repeated delivery failures.

Fan Courier also offers proactive notifications to keep recipients informed of delivery progress. An SMS can be sent on the morning of the scheduled delivery day to warn that a parcel will be delivered during the day. These notifications allow recipients to organize their schedules accordingly or take necessary steps in case of unavailability. Delivery in FANbox locker also presents a notable environmental advantage, with a reduction in the carbon footprint of deliveries reaching 90% compared to traditional home delivery.

What if my Fan Courier Express parcel is lost or damaged?

When a parcel shipped or received via Fan Courier Express is lost or arrives damaged, it is essential to act quickly to preserve your rights and maximize your chances of obtaining compensation. Fan Courier has implemented an accessible and structured complaint procedure, allowing customers to report incidents and request compensation. Responsiveness in reporting the problem and the quality of evidence provided are decisive factors in favorable handling of a complaint.

If you receive a damaged parcel, the first action to take is to document the damage before even accepting delivery if possible. It is strongly recommended to check the condition of the packaging in the presence of the delivery person and, if visible damage is found, to note detailed reservations on the delivery receipt. Photographing the parcel from all angles, both the outer packaging and the damaged contents, is an essential precaution. These images will serve as evidence during the complaint procedure and will make it possible to establish that the damage occurred during transport.

Fan Courier offers several channels for filing a complaint. The customer can contact customer service by phone at 021.9336, available from all Romanian networks, or send a detailed email to [email protected]. In any case, it is imperative to mention the AWB number of the parcel concerned as well as a precise description of the problem encountered. Complaints can also be filed via an online form on Fan Courier's official website or directly at a local agency.

• Deadline for filing a complaint: Maximum 6 months from the shipment date of the parcel
• Fan Courier processing deadline: Maximum 3 months for analysis and decision
• Compensation payment deadline: 30 days following successful case closure
• Complaint phone contact: 021.9336 (standard number, available Monday to Friday from 9:00 AM to 5:00 PM)
• Complaint email: [email protected] specifying the AWB number and incident details
• Documents to provide: AWB number, photos of damage, invoices proving the value of goods, detailed description of the problem

The documents and elements to attach to a complaint must necessarily include the AWB number of the shipment concerned, clear photographs showing the damage found on the packaging and contents, as well as invoices or documents attesting to the purchase value of the damaged or lost goods. The customer must also provide a detailed description of the problem, specifying in particular whether the shipment was lost, stolen, delivered to the wrong address, delivered with significant delay or received damaged. The desired compensation method must also be indicated: cash refund, bank transfer or postal order.

The compensation amount depends largely on whether or not a declared value was present at the time of shipment. If the sender entered a declared value in the AWB receipt and paid the corresponding supplement, the chances of obtaining full compensation are high. In the absence of declared value, compensation may be partial or even refused depending on circumstances, particularly if packaging conditions were insufficient. Fan Courier may offer either financial compensation or free reshipment of the parcel as appropriate.

Certain situations do not entitle compensation. Fan Courier excludes its liability in cases of force majeure (natural disasters, general strikes, armed conflicts), when the recipient accepted the parcel without raising written reservations, or when the damage results from a packaging defect attributable to the sender. Goods prohibited from transport or insufficiently protected to withstand normal shipping conditions cannot be the subject of a successful complaint.

If the complaint with Fan Courier does not result in a satisfactory solution, the customer has additional remedies. They can contact the ANPC (Autoritatea Națională pentru Protecția Consumatorilor), the Romanian consumer protection authority, to attempt mediation. As a last resort, legal action can be brought before the competent courts. However, the vast majority of disputes are settled amicably through dialogue with Fan Courier's customer service, which strives to find fair solutions to preserve customer satisfaction and loyalty.

Does Fan Courier Express handle international shipments and customs procedures?

Fan Courier Express offers international shipping services allowing Romanian businesses and individuals to send parcels abroad and receive shipments from other countries. Although the core business of the company remains the domestic Romanian market, its international capabilities have developed considerably through strategic partnerships and the opening of its own subsidiary in the Republic of Moldova. Management of customs procedures is an integral part of Fan Courier's international offering, with assistance adapted according to destinations.

For shipments to European Union countries, Fan Courier primarily relies on the Eurodis network of which it is the exclusive member in Romania since January 2016. This partnership allows the Romanian carrier to offer reliable deliveries to over 35 European countries by entrusting the final distribution to local carriers specialized in each destination country. Intra-European shipments benefit from the free movement of goods within the single market, which greatly simplifies administrative procedures: no customs declaration is required and no customs duties apply.

The situation differs for shipments to non-EU countries, where customs procedures apply. This is particularly the case for shipments to the Republic of Moldova, post-Brexit United Kingdom, Switzerland, Norway or destinations outside Europe. For these shipments, Fan Courier requires that each parcel not containing only documents be accompanied by the documents necessary for completion of export and import customs formalities.

• Intra-EU shipments: No customs procedures, free movement of goods, transport via Eurodis network
• Shipments to Moldova: Mandatory customs clearance, export documents required, payment of duties and VAT before delivery
• Non-EU shipments: Mandatory customs declaration, commercial or proforma invoice, possible restrictions depending on countries
• Required documents: Commercial invoice with detailed description of goods, customs code (HS Code), declared value, country of origin
• Duty payment: Customs duties and import VAT are generally borne by the recipient
• Standard international service: Parcels from 1 to 30 kg with transit timescales defined according to destination

For shipments to the Republic of Moldova, Fan Courier benefits from a significant competitive advantage through its local subsidiary established in Chișinău. This direct presence helps streamline customs procedures and ensure continuity of service from end to end. Since Moldova is not a member of the European Union, shipments are subject to customs procedures: each parcel must be accompanied by documents allowing passage through customs, and customs duties as well as VAT must be paid before parcels are placed into distribution for delivery.

Documents required for a non-EU international shipment generally include a commercial or proforma invoice precisely describing the contents of the parcel, its value and the country of origin of the goods. Harmonized customs codes (HS or SH codes) may be required to facilitate tariff classification by the customs services of the destination country. Fan Courier assists its professional customers in preparing these documents through its SelfAWB platform which allows entering required information when creating the shipment.

International delivery timescales vary depending on the destination and the mode of transport used. For European countries served by road through Eurodis, standard timescales are between 3 and 7 business days. Shipments to more distant destinations requiring air transport may take between 7 and 30 days depending on the country concerned and any customs delays. Fan Courier also offers an import service allowing Romanian companies to receive goods from abroad, with handling of customs formalities upon arrival in Romania.

Certain goods are subject to restrictions or prohibitions on export or import depending on the regulations of the countries concerned. These may include perishable foodstuffs, hazardous materials, regulated products such as medicines or cosmetics, or protected cultural items. Fan Courier informs its customers of applicable restrictions and may refuse to handle shipments not complying with applicable regulations. Customers are encouraged to inform themselves of the specific rules of the destination country before making their shipment.

Understanding tracking statuses

When you track a Fan Courier Express parcel online, different statuses may appear to inform you of the shipping progress. These statuses are updated at each important stage of the parcel's journey, from its pickup at the sender's address to its final delivery to the recipient. Understanding the meaning of each status allows you to know precisely where your parcel is and anticipate its delivery date. Here are the main statuses used by Fan Courier and their meaning: