Fan Courier Express tracking

Fast courier in Romania since 1998

Fan Courier Express is a Romanian courier and logistics company, a market leader in parcel delivery since the mid-2000s. Founded in 1998 by three entrepreneurs (Adrian Mihai, Neculai Mihai, and Felix Pătrășcanu), the company has grown to become one of the largest providers of fast courier services in Romania. The name "FAN" actually takes the initials of the founders' first names. Known for its professionalism, reliability, and speed, Fan Courier Express is among the most reputable Romanian brands in the logistics sector. Its headquarters is located in Bucharest, and it has a solid national infrastructure covering the entire Romanian territory.

Over the decades, Fan Courier Express has played a pioneering role in the rise of courier services in Romania. At the end of the 1990s, the concept of fast parcel delivery was still little known to the local general public, who often equated couriers with traditional postal services. The company helped professionalize this sector by introducing modern standards of tracking and delivery reliability. Less than ten years after its creation, Fan Courier was already a driving force and leader in the fast courier market in the country. Since around 2006, it has held the position of undisputed national leader, striving to maintain it through continuous improvement of service quality.

History

The history of Fan Courier Express begins on January 16, 1998, when the company registered its first delivery order. In its early days, the company had modest means (a small team and a utility vehicle) but considerable ambition. Thanks to the vision of its founders and hard work, Fan Courier experienced rapid growth during the 2000s, gradually expanding its geographical coverage and customer base. Less than a decade after its founding, the company was already recognized as the leading private parcel delivery operator in Romania, symbolizing the success of post-1990 Romanian entrepreneurship.

Several key milestones have marked the development of Fan Courier Express. During the 2010s, the company invested heavily in expanding its logistics network and new automated sorting technologies to increase its parcel processing capacity. In 2016, Fan Courier joined the European Eurodis network as the exclusive partner for Romania, thus strengthening its international dimension. This partnership allows it to rely on a network of local couriers in dozens of European countries for cross-border deliveries. In 2019, the company expanded its field of activity by becoming the majority shareholder of the Romanian company SLS Cargo, specializing in freight and logistics, thus integrating new services for its professional clients.

In 2021, Fan Courier Express launched two major strategic initiatives. On the one hand, it created the FAN Delivery platform, an ultra-fast delivery service aimed at delivering products to customers in less than two hours, mainly in dense urban areas. On the other hand, the company directly expanded its operations internationally by opening its own subsidiary in the Republic of Moldova. The establishment in Moldova is part of Fan Courier's European development strategy, allowing it to offer its services across the border with the same quality philosophy. These expansions demonstrate the company's desire to diversify its offer and stay in tune with market needs.

Fan Courier Express is also committed to sustainability and innovation initiatives. It was the first Romanian company in the sector to sign The Climate Pledge, thus committing to reducing its carbon footprint. Concretely, the company has introduced electric vehicles into its delivery fleet and invested in photovoltaic installations to produce part of the energy used in its warehouses. At the same time, Fan Courier has continuously invested in training its staff and improving its internal processes, setting up an advisory board in 2022 bringing together independent experts to guide its future strategy. After more than 25 years of activity, Fan Courier Express remains a model of entrepreneurial success, combining sustained growth and adaptation to technological and ecological changes.

Services

Fan Courier Express offers a complete range of delivery and logistics services, suitable for both individuals and businesses. Its services include both fast national parcel distribution and specialized solutions for e-commerce, as well as the transport of heavy goods. The main types of services offered are as follows:

• Home deliveries: Classic courier services ensuring the collection and delivery of letters or parcels to the recipient's address. The Standard service is the ordinary national delivery formula for envelopes (documents) or parcels up to a certain weight, with fast road transport. For more urgent needs, Fan Courier offers express options such as Red Code (accelerated priority delivery, usually guaranteed for the next morning) or Express Loco (ultra-fast intracity delivery service available in certain urban areas, allowing a parcel to be delivered in a few hours). The company also handles bulky or specialized shipments: for example, the White Goods service is dedicated to the delivery of large household appliances, and the Freight option concerns the transport of goods over 30 kg requiring suitable logistics.
• Out-of-home deliveries: Fan Courier offers flexible delivery solutions allowing recipients to collect their parcels at a fixed point rather than at their personal address. The FANbox network represents a set of automatic lockers installed in various public places or shopping centers, where customers can pick up (or drop off) parcels 24/7 using a validation code. In addition, the Collect Point service allows parcel delivery to partner relay points (affiliated local shops), convenient for online purchases. Furthermore, Fan Courier's local agencies ( FAN Office ) serve as collection and drop-off points for customers wishing to deal directly at the office rather than waiting for a courier. These out-of-home offers provide appreciated flexibility, especially for e-commerce customers.
• Logistics and e-commerce solutions: Aware of the specific needs of online merchants and businesses, Fan Courier has developed integrated logistics services. The FAN Fulfillment program offers warehouse management and complete logistics outsourcing for online stores: product storage, order preparation, and shipping via the Fan Courier network. The company has also set up an online platform called SelfAWB allowing regular shippers to easily generate their shipping labels (AWB) and schedule parcel pickups. Additionally, Fan Courier provides e-commerce integration modules (plugins) for merchant sites, so they can calculate shipping costs in real-time and automatically create delivery orders in the carrier's system. To facilitate e-commerce, the company also offers services such as cash on delivery ( rambours ) and simplified parcel return management via its dedicated service FAN Retur .
• International deliveries: Fan Courier Express ensures the transport of parcels beyond Romanian borders through partnerships and its affiliated network. At the regional level, the company organizes road transport to neighboring countries, notably to the Republic of Moldova where it has its own subsidiary since the end of 2021. For the whole of Europe, Fan Courier relies on the collaborative Eurodis network, of which it is the exclusive partner member in Romania. Eurodis connects more than thirty European countries via local carriers, allowing Fan Courier to offer reliable international deliveries by taking advantage of its partners' infrastructure. Furthermore, for more distant destinations outside Europe, the company offers worldwide air shipments in collaboration with major air carriers, thus ensuring a global parcel shipping service. Although the majority of its activity is concentrated on the Romanian domestic market, Fan Courier thus supports its clients in their international logistics needs, whether it is e-commerce exports or occasional shipments abroad.

National network and international partnerships

At the national level, Fan Courier Express has an extremely extensive network covering the entire Romanian territory. The company operates logistics centers and regional depots in all major cities, as well as a significant number of local agencies and points of presence. This infrastructure allows it to offer daily collections and deliveries even in rural or remote areas. Fan Courier's fleet includes several thousand utility vehicles (vans, trucks) as well as special vehicles for urban express deliveries, ensuring fast and safe road transport of shipments across the country. Thanks to continuous investments in the modernization of its facilities, Fan Courier notably has a main automated sorting center on the outskirts of Bucharest, capable of processing a very large volume of parcels per hour. This logistical capacity makes Fan Courier a preferred partner for many businesses and companies with large-scale shipping needs.

Internationally, Fan Courier relies on strategic collaborations to serve its clients beyond borders. Since January 2016, the company has been the exclusive representative member of the Eurodis network in Romania. Eurodis is one of the main pan-European distribution networks, bringing together national couriers in more than 35 different countries. This partnership allows Fan Courier to ship parcels to most European countries by leveraging the local expertise of each partner - in other words, a parcel sent from Romania by Fan Courier will be handled at destination by the Eurodis member of the concerned country, thus ensuring efficient and well-coordinated delivery. Furthermore, Fan Courier also works with international carriers to offer services to other regions of the world, notably via air freight (deliveries by plane for intercontinental shipments). Thanks to these alliances, the company offers its clients an open door to the international market while maintaining the level of reliability that makes its reputation in the domestic market.

Operational units

Fan Courier Express is organized into several operational divisions, each specializing in a key aspect of its activity:

• Courier (Parcel delivery): This is the core business of Fan Courier. This unit encompasses all parcel collection, transport, and distribution operations. It relies on courier staff (driver-deliverers) spread throughout the country, as well as sorting centers and depots. The courier division ensures the collection of shipments from shippers (individuals or companies), the sorting of parcels by destination, their transport via the company's internal road network, and then the final distribution to recipients. The quality of service of this unit is based on the punctuality of deliveries, the care given to parcels, and effective communication between the different links in the logistics chain.
• Logistics and Freight: This unit manages services beyond the simple delivery of standard parcels. It notably includes storage services, warehouse management, and the transport of bulky goods. Since the acquisition of SLS Cargo in 2019, Fan Courier offers its clients more comprehensive logistics solutions, including the organization of palletized freight transport, goods consolidation, and even contract logistics services (order preparation, long-term storage, etc.). This division also handles special shipments requiring particular treatment, such as the transport of industrial equipment or batches of heavy products, ensuring route and cost optimization.
• Technology and Information Systems: Aware that technology is a key success factor in the courier field, Fan Courier has a unit dedicated to the development and maintenance of its IT solutions. This team is responsible for the shipment tracking system, which allows scanning and updating the status of each parcel at each stage. It has also developed digital tools for clients, such as the SelfAWB platform (to generate labels and schedule shipments online) and the previously mentioned e-commerce integration modules. The technology division is responsible for the Fan Courier website and mobile application, which offer users easy access to services (real-time tracking, shipping calculator, agency location, etc.). Internally, this unit manages the automated sorting infrastructures in logistics sorting centers, ensuring the interface between high-speed sorting machines and the parcel management system. It also ensures data security and protection, as well as continuous innovation to improve the company's operational efficiency (for example, implementing artificial intelligence solutions to optimize routes or chatbots for customer support).
• Customer service: Fan Courier places great importance on customer satisfaction and has a dedicated unit for support and assistance. The customer service includes a call center where operators answer questions from shippers and recipients, handle inquiries about shipments, and manage any complaints. This service is reachable via multiple channels (phone, email, online chat) and strives to provide quick solutions to encountered problems (delayed parcels, delivery difficulties, etc.). Fan Courier has also deployed a virtual assistant named ȘteFAN , accessible on its website to guide users and provide basic information about services or tracking. The customer service unit works in close coordination with field operational teams: in case of an anomaly (incorrect address, absent recipient, damaged parcel), it proactively contacts clients to inform them of the situation and agree on a solution (new delivery, return to sender, compensation…). Through its efforts, Fan Courier's customer service greatly contributes to the company's image of reliability and seriousness.

Tracking numbers and shipment tracking system

Each shipment handled by Fan Courier Express is assigned a unique tracking number, called AWB (for Air Waybill in transport jargon). This tracking number generally consists of 13 numeric characters, sometimes accompanied by letters depending on the type of shipment. For example, a parcel shipped via the standard service may have a purely numeric AWB such as 1234567890123, while an international shipment may have an alphabetical prefix. The AWB number appears on the label and the sticker affixed to the parcel, and it is communicated to the shipper as well as the recipient (often by email or SMS) to allow tracking.

Fan Courier's tracking system allows real-time knowledge of the progress of a parcel by consulting the successive statuses assigned to it. The client can check the progress of their delivery by entering the AWB number on Fan Courier's official website (in the "Tracking" section), via the mobile application, or by contacting customer service. At each important stage of a parcel's journey, a scan updates its status in the carrier's computer system. Thus, one can see statuses such as "Picked up" (parcel collected from the shipper), "In transit" (parcel transported to its destination via the logistics network), "Out for delivery" (parcel in the delivery vehicle for the final round), and finally "Delivered" once the parcel is handed over to the recipient. Access to this tracking information offers total transparency to clients and reassures them about the smooth progress of the delivery.

In practice, Fan Courier Express also proactively informs recipients at certain stages: for example, an SMS may be sent on the morning of the scheduled delivery to warn that a delivery will take place that day. If the courier encounters an unforeseen event (unreachable address, recipient absence, etc.), the shipment status will be updated accordingly, and customer service can then intervene (notification to the client, new delivery attempt, etc.). Tracking shipments at Fan Courier thus includes not only positive progress statuses but also so-called "exceptional" statuses that signal a problem or peculiarity of the delivery. The next chapter details the complete list of tracking statuses used by Fan Courier and their meaning in English.

Parcel tracking statuses

Here are the different tracking statuses that may appear during the transport of a parcel by Fan Courier Express, along with their description in English: