EPost Global tracking

What is EPost Global?

EPost Global is an American logistics provider specialized in international shipping solutions for e-commerce. Founded in 2003, this company has established itself as one of the largest private cross-border shipping service providers in the United States, offering comprehensive solutions to brands, online retailers, and marketplaces seeking to expand their global presence. EPost Global is part of the investment portfolio of Kintsugi Capital Partners, a private equity fund that supports the growth of promising technology companies.

EPost Global's history is marked by a remarkable entrepreneurial trajectory. Initially created as an independent startup, the company was acquired by R.R. Donnelley & Sons Company, a major American communications and marketing services giant. However, in November 2020, the original co-founders repurchased the international mail and parcel logistics business from R.R. Donnelley for 13 million dollars, with financial support from Kintsugi Capital Partners and First Midwest Bank. This operation allowed EPost Global to regain its independence and accelerate its technological and commercial development.

EPost Global's headquarters is located in Cypress, California, in Orange County, near Los Angeles. This strategic location provides the company with privileged access to the main transportation infrastructure of the American West Coast. The company also has offices in Itasca, Illinois and South Hackensack, New Jersey, ensuring operational coverage across the entire United States.

• Founding date: 2003, as a startup specializing in international shipping before being integrated into R.R. Donnelley and then repurchased by its founders in 2020
• Headquarters: 11137 Warland Drive, Cypress, California 90630, United States
• Parent company: Portfolio company of Kintsugi Capital Partners since 2020
• Employees: Between 118 and 123 employees according to sources, with medium-sized status in the sector
• Partner network: More than 100 carrier partners worldwide
• Infrastructure: Four strategically located processing centers in the United States (Los Angeles, Chicago, New York, and Miami)

EPost Global positions itself as an intelligent multi-carrier orchestrator, that is, a platform capable of automatically selecting the best carrier for each shipment based on destination, desired timeframe, and available budget. This neutral approach to carriers allows the company to offer maximum flexibility to its customers, adapting each shipment to the specific requirements of the order. The carrier also holds the status of Postal Qualified Wholesaler, a certification that allows it to negotiate preferential rates with national postal services.

In December 2025, EPost Global reached a major milestone by announcing a strategic partnership with GLS Group, one of the leading parcel service providers in Europe. This alliance aims to strengthen cross-border delivery capabilities between the United States, Canada, Europe, and Australia, by combining EPost Global's American infrastructure with GLS's European network. This collaboration illustrates the company's ambition to become a key player in international e-commerce.

Which countries does EPost Global deliver to?

EPost Global offers exceptionally extensive geographic coverage, allowing American companies to ship their products to virtually any destination in the world. With more than 25 years of experience in international shipping and solid partnerships with major national postal services, the carrier serves over 200 countries and territories across all continents. This near-universal coverage makes it a preferred partner for brands seeking to develop their commercial presence internationally.

EPost Global's network is built on sophisticated logistics infrastructure in the United States, with four processing centers strategically positioned to optimize parcel flows. The Los Angeles hub (LAX) primarily serves destinations in the Asia-Pacific zone and Oceania. The Chicago center (ORD) manages shipments to Europe and the Middle East. The New York gateway (EWR) handles transatlantic shipments to Europe and Africa. Finally, the Miami center (MIA) focuses on destinations in Latin America and the Caribbean.

EPost Global's European coverage has been considerably strengthened thanks to the strategic partnership with GLS Group announced in December 2025. This collaboration now enables optimized delivery routes to major European markets, particularly France, Germany, the United Kingdom, Italy, and Spain. Customers benefit from improved delivery times and better parcel tracking across European territory.

• Global coverage: More than 200 countries and territories served across all continents
• North America: United States (domestic network), Canada (GLS partnership and dedicated services), Mexico
• Europe: All European Union countries and beyond thanks to the partnership with GLS Group
• Asia-Pacific: China, Japan, South Korea, Australia, Singapore, and the entire region
• Latin America: Brazil, Argentina, Chile, Colombia, and all Central and South American countries
• Middle East and Africa: United Arab Emirates, Saudi Arabia, South Africa, and major regional destinations

For deliveries to specific destinations, EPost Global relies on trusted local partners. In the United States, the company collaborates closely with USPS (United States Postal Service) for final parcel distribution. This collaboration allows it to benefit from the extensive American postal distribution network while maintaining competitive rates. Similarly, in each destination country, parcels are handed over to national postal services or partner carriers who handle last-mile delivery.

It should be noted that certain countries may have specific restrictions concerning the import of certain goods. EPost Global assists its customers in understanding these regulations and offers compliance services to ensure shipments meet the customs requirements of each destination. The company continuously monitors regulatory changes and informs customers of changes that may affect their international shipments.

What are EPost Global's shipping services and delivery times?

EPost Global offers a complete range of international shipping services designed to meet the varied needs of e-commerce businesses. From economical service for non-urgent shipments to express for priority deliveries, each option has been designed to offer the best balance between cost, delivery time, and tracking level. This diversity allows shippers to offer multiple delivery options to their end customers, optimizing the purchasing experience.

The EPG Priority Parcel With DC service (EP70) is the carrier's flagship offering for international shipments requiring delivery confirmation. This service offers delivery times of 4 to 8 days for Canada and Europe destinations, and 5 to 10 days for the rest of the world. It accepts parcels up to 32 kg with a maximum value of $2,500, making it a suitable solution for most e-commerce products.

For smaller shipments, the EPG ePacket service (EP76) offers an economical solution with full tracking. This service is particularly suitable for light items and moderate value goods, with a maximum weight of 2 kg and maximum value of $400. Delivery times range from 3 to 7 days depending on the destination, making it a fast option for small parcels.

• EPG Priority Parcel With DC (EP70): Premium service with delivery confirmation, 4 to 8 days to Canada and Europe, 5 to 10 days elsewhere, max weight 32 kg, max value $2,500
• EPG Priority Parcel With DC Duties Paid (EP71): Same service with prepaid customs duties, 4 to 8 days to Canada, 5 to 10 days to Europe, max value $400
• EPG Priority Parcel No DC (EP72): Tracked service without final delivery confirmation, 4 to 8 days to Canada, 5 to 10 days to Europe
• EPG Priority Parcel No DC Duties Paid (EP73): Version with prepaid duties of service without delivery confirmation
• EPG Economy Parcel Service (EP74): Economical service for non-urgent shipments, max weight 32 kg, longer delivery times but reduced rates
• EPG ePacket Service (EP76): Service optimized for small light parcels, 3 to 7 days delivery, max weight 2 kg, max value $400
• EPG Priority Packet DDU (EP78): Service for small parcels with duties at destination, 4 to 8 days to Canada and Europe, 5 to 10 days elsewhere
• EPG PMEI (EP86): Express service based on USPS Priority Mail Express International, 3 to 5 days delivery, max weight 32 kg

EPost Global also offers services in partnership with USPS (United States Postal Service) to benefit from American postal service infrastructure. USPS ePacket offers end-to-end tracking to 26 key countries at particularly competitive rates for light shipments. USPS Priority Mail Express International allows sending parcels up to 32 kg to 193 countries with delivery times of just a few days.

The advertised delivery times are from the moment the parcel leaves EPost Global's facilities in the United States. Therefore, you must add the initial collection and processing time, which generally varies from 1 to 3 business days depending on the shipping location. Delivery times may also be affected by customs procedures in the destination country, weather conditions, or other factors beyond the carrier's control.

For urgent shipments, EPost Global recommends its Priority Parcel or PMEI services which offer the best transit times. The company continuously works on optimizing its delivery routes and strengthening its partnerships with local carriers to reduce transit times while maintaining competitive rates.

What are EPost Global's rates and maximum dimensions accepted?

EPost Global offers a pricing structure designed to provide competitive shipping costs to e-commerce businesses. Thanks to its large shipment volume and partnerships with numerous international carriers, the company negotiates preferential rates that it then passes on to its customers. Exact rates vary based on several factors, including weight, dimensions, destination, and service chosen.

EPost Global's pricing model takes into account both the actual weight of the parcel and its volumetric weight (calculated from dimensions). The higher of the two weights determines the applicable rate. This approach, standard in the logistics sector, allows fair billing of bulky but light parcels that take up a lot of space in cargo planes and transport trucks.

For large shipments, the Priority Parcel With DC service accepts parcels with a longer greater length circumference (L + 2H + 2W) maximum of 221 cm. Other services have varying limitations, with some using a dimensional factor of 36 (length + width + height) to determine acceptable dimensions. It is recommended to verify the exact specifications of each service before making a shipment.

• Standard maximum weight: 32 kg for most Priority Parcel services and USPS services
• ePacket maximum weight: 2 kg for ePacket services designed for small shipments
• Priority Parcel With DC dimensions: Length + maximum circumference of 221 cm
• ePacket dimensions: Maximum 15 cm x 10 cm x 0.6 cm for some services, variable by destination
• Standard maximum value: $2,500 for EP70 service, $400 for other services
• Dimensional factor: 36 (L+W+H) for EP71, EP72, and EP73 services

EPost Global's rates generally include transport fees to the final destination, but customs duties, import taxes, and VAT from the destination country may be added to the total cost. For customers wanting to offer a surprise-free experience to their buyers, EPost Global offers DDP (Delivered Duty Paid) services where all fees are prepaid by the shipper. This option, while more expensive, avoids unwelcome surprises for the recipient and reduces the risk of delivery refusal.

To obtain an accurate quote suited to their needs, companies can contact EPost Global's sales team directly or use calculation tools available through the customer portal. Rates are generally negotiated based on monthly shipment volume, with high-volume shippers benefiting from substantial discounts compared to public rates.

Regarding accepted goods, EPost Global transports most common e-commerce products. However, certain categories of goods are subject to restrictions or prohibitions, including hazardous materials, perishable products, export-controlled items, and goods prohibited by international regulations. The company provides a detailed list of restrictions to its customers to ensure compliance of each shipment.

What are EPost Global's delivery options?

EPost Global offers several delivery options to adapt to recipient preferences and local market requirements. As a specialist in B2C shipping (business to consumer), the company understands the importance of offering a flexible and convenient delivery experience for end consumers. Available options vary depending on the destination country and service chosen.

Home delivery is the primary distribution method for EPost Global shipments. Once the parcel arrives in the destination country, it is handed over to the national postal service or local delivery partner who ensures final distribution to the recipient's address. In most countries, this delivery takes place during business hours, Monday to Saturday according to local practices.

For destinations where the national postal service offers pickup points or automatic lockers, EPost Global parcels can be redirected to these alternatives if the recipient is absent. This functionality depends on the infrastructure available in each country and the options offered by the local carrier. In Europe, for example, many postal services offer redirection to pickup points or Locker lockers.

• Home delivery: Standard distribution to the address provided by the shipper, handled by the local postal service or delivery partner
• Pickup points: Possibility to collect the parcel at a post office or partner point if absent, depending on destination country practices
• Tracking notifications: Automatic updates by email or SMS according to settings configured by the shipper
• Delivery confirmation: Electronic proof of delivery available for services including this option (DC)
• Redelivery attempt: Generally one or more additional delivery attempts if absent, depending on local carrier practices

Parcel tracking is an essential element of the EPost Global delivery experience. Each shipment receives a unique tracking number that allows the recipient to know the location and status of their parcel at any time. This number can be used on EPost Global's tracking portal as well as on many third-party tracking platforms. When the parcel enters the local carrier's network, a secondary tracking number may be assigned to allow more detailed tracking on the final mile.

For services with delivery confirmation (DC - Delivery Confirmation), the shipper and recipient receive notification when the parcel has been successfully delivered. This feature is particularly appreciated for valuable shipments or when proof of delivery is needed for order processing or resolution of potential disputes.

EPost Global continuously works on improving its delivery options, particularly through its partnership with GLS Group in Europe. This collaboration allows for the development of new flexible delivery options, such as appointment-based delivery or automatic lockers, for European markets in the coming years.

What should I do if my EPost Global parcel is lost or damaged?

Loss or damage to an international parcel is unfortunately a possible situation during long-distance transport. EPost Global has implemented claims procedures allowing shippers and recipients to report a problem and obtain appropriate resolution. Responsiveness and proper documentation are essential to maximize the chances of a favorable outcome.

In case of a lost or damaged parcel, the first step is to contact EPost Global's customer service to report the problem. This can be done by phone at +1 310-784-8485 or by email to [email protected]. It is important to provide the parcel's tracking number, a detailed description of the problem, and any relevant documentation (photos of damage, proof of value, etc.).

For claims regarding lost parcels, it is generally recommended to wait at least 30 days after the shipping date before filing a formal request. This delay allows verification that the parcel is not simply delayed due to transport issues or extended customs procedures. All claims must be submitted within 90 days of the shipping date to be admissible.

• Minimum delay for loss claim: 30 days after shipping date
• Maximum delay to file a claim: 90 days after shipping date
• Documents to provide: Tracking number, problem description, photos of damage if applicable, proof of content value
• Processing time: Up to 3 weeks for claim examination
• Standard coverage: Limited to the value of content declared on the customs form, capped at $100 unless otherwise indicated

It is important to note that the coverage offered by EPost Global for lost or damaged parcels is not transport insurance in the strict sense. It is a limited coverage program that reimburses the value of content as declared on the customs form, plus shipping fees, up to $100 unless higher coverage has been purchased. Companies shipping valuable items are encouraged to purchase supplementary transport insurance from a specialized insurer.

For parcels marked as undeliverable by the local carrier, standard coverage generally does not apply. Common reasons for non-delivery include an incorrect or incomplete address, recipient refusal to pay customs duties, or failure to collect the parcel within the allotted time. In these situations, the parcel may be returned to the shipper for an additional fee.

EPost Global's customer support team assists shippers throughout the claims process. In case of complex disputes or unresolved claims within the usual timeframe, it is possible to request escalation to a customer service manager for special attention to the case.

Does EPost Global handle international shipments and customs procedures?

International shipping is at the heart of EPost Global's business. The company has developed in-depth expertise in managing customs procedures and international trade regulations, allowing its customers to ship their products to over 200 countries in full compliance. This mastery of documentary and regulatory aspects represents a significant advantage for online sellers who wish to expand internationally without having to manage the administrative complexity themselves.

For each international shipment, EPost Global automatically generates the necessary customs documents from information provided by the shipper. The electronic customs declaration is transmitted to the competent authorities before the parcel arrives in the destination country, speeding up the customs clearance process. Shippers must provide an accurate description of the contents, the value of goods, the customs tariff code (HS Code), and the country of origin of the products.

The company offers two modes of managing customs duties and taxes: DDU (Delivered Duty Unpaid) and DDP (Delivered Duty Paid). In DDU mode, duties and taxes are the responsibility of the recipient who must settle them before receiving their parcel. This approach can create an unpleasant surprise for the buyer and increase the risk of delivery refusal. In DDP mode, the shipper prepays all duties and taxes, providing a frictionless experience for the recipient but bearing a higher shipping cost.

• Automatically generated documents: Electronic customs declaration, commercial invoice, packing list
• Required information: Detailed description of contents, value of goods, HS code, country of origin
• DDU mode (Delivered Duty Unpaid): Duties and taxes paid by recipient upon delivery
• DDP mode (Delivered Duty Paid): Duties and taxes prepaid by shipper, included in shipping cost
• Available DDP services: EP71 (Priority Parcel With DC Duties Paid), EP73 (Priority Parcel No DC Duties Paid)
• Duties calculation: Based on declared value, type of goods, and destination country

Customs clearance times vary considerably depending on the destination country. In the European Union, procedures are generally fast and standardized thanks to the harmonization of regulations. Conversely, some countries like Brazil, Russia, or India have more complex customs procedures and strict regulations on duties payment, sometimes making the DDP option difficult or even impossible to implement.

EPost Global assists its customers in understanding the import regulations of each country. The company maintains an updated database of import restrictions, customs duty rates, and specific documentary requirements. In case of doubt about shipment compliance, customer service can provide advice before shipping to avoid customs issues.

For regular shipments to certain destinations, EPost Global can implement optimized customs clearance procedures that reduce delays and risks of blockage. These customized arrangements are particularly interesting for high-volume sellers who regularly ship to the same countries.

Understanding tracking statuses

When you track an EPost Global parcel online, different statuses may appear. Here are the main statuses and their meaning: