Envialia tracking

What is Envialia?

Envialia is a Spanish express parcel delivery company that has established itself as one of the major players in urgent messaging in the Iberian Peninsula. Founded in 2001 by twelve experienced entrepreneurs in the urgent transport sector, this company was born from the desire to create a competitive national network against historical giants like SEUR or MRW. Based in Coslada, in the Madrid suburbs, Envialia has developed recognized expertise over the years in express delivery for both individuals and e-commerce professionals.

Envialia's history perfectly illustrates the evolution of the Spanish logistics sector at the turn of the 21st century. At a time when online commerce was beginning to develop in Europe, the founders anticipated growing business needs for fast and reliable delivery. Their bet proved successful as the company experienced sustained growth for over two decades, reaching a processing capacity of more than 85,000 shipments daily and employing more than 2,300 professionals distributed across Spanish territory.

Envialia's strategic positioning is based on several fundamental pillars that have shaped its reputation in the sector. From the start, the company has emphasized speed of execution, delivery reliability, and the adoption of innovative technologies to optimize each stage of the routing process. This approach has allowed it to attract a diverse clientele, ranging from small traders to major online retail chains, as well as industrial companies requiring urgent shipments of parts or documents.

• Founding date: 2001, resulting from the association of twelve urgent transport entrepreneurs wishing to create a national alternative to market leaders
• Headquarters: Coslada, in the Madrid region, which also houses the company's central logistics hub
• Foundation: Company born from the collective vision of experienced professionals in the Spanish logistics sector
• Activity volume: More than 85,000 shipments processed daily across the national network
• Workforce: More than 2,300 employees distributed between headquarters, logistics platforms, and the agency network
• Clientele: Approximately 35,000 active clients, mainly e-commerce professionals and businesses

In 2023, Envialia experienced a major turning point in its history with its acquisition by Ontime, a Spanish logistics giant undergoing rapid expansion. This strategic operation is part of a consolidation movement in the urgent transport market in Spain, where mid-sized players are progressively absorbed by larger groups. Envialia's integration into Ontime allowed the latter to significantly expand its territorial network by incorporating more than 200 additional agencies as well as Envialia's regular connection network. Although the Envialia brand is set to gradually fade in favor of Ontime's brand, the infrastructure and expertise developed by the company for over twenty years continue to benefit the new group's customers.

Which countries does Envialia deliver to?

Envialia has built its distribution network primarily around the Iberian Peninsula, with particularly dense coverage in Spain and Portugal. The carrier serves the entire Spanish territory, including not only the peninsula but also the Balearic and Canary Islands, as well as the Spanish enclaves of Ceuta and Melilla located on the Moroccan coast. This exhaustive presence on the domestic market constitutes the foundation of Envialia's business and represents the vast majority of its daily shipments.

Envialia's geographic expansion strategy initially focused on Portugal, a neighboring country with which Spain maintains intense commercial relations. The carrier has developed significant presence there enabling it to offer seamless and fast cross-border delivery services. This geographic and cultural proximity has facilitated the integration of the two markets within a unified logistics network, allowing exporters from both countries to benefit from optimized delivery times.

Beyond the Iberian Peninsula, Envialia has gradually extended its coverage area to several European countries to meet the internationalization needs of its clientele. The carrier offers shipping services to destinations such as France, Italy, Germany, the United Kingdom, Belgium, Switzerland, and the Netherlands. These international connections are generally based on partnerships with local operators who ensure final distribution in each destination country.

• Continental Spain: Full coverage of all provinces and autonomous communities, with delivery times of 24 hours for most of the territory
• Balearic Islands: Service to Majorca, Minorca, Ibiza, and Formentera with delivery times adapted to sea or air transport
• Canary Islands: Delivery to the seven main islands of the archipelago, generally within 48 to 72 hours
• Ceuta and Melilla: Services available to these Spanish territories located in North Africa
• Portugal: Full coverage of continental Portuguese territory and islands, including the Azores and Madeira
• Andorra: Service to the Pyrenean principality with specific conditions related to its customs status
• Western Europe: Services to France, Germany, Italy, the United Kingdom, Belgium, Switzerland, and the Netherlands

For international destinations outside of Europe, Envialia relies on agreements with global logistics partners. Transit times vary considerably depending on the final destination, ranging from a few days for neighboring European countries to several weeks for the most distant destinations. Shipments outside the European Union are subject to applicable customs procedures, which can influence delivery times and generate additional fees for the recipient.

What are Envialia's delivery services and timeframes?

Envialia has developed a comprehensive range of delivery services designed to meet the varied needs of its clientele, whether individuals wishing to send an urgent package or companies managing significant logistics flows. This diversity of offerings allows the carrier to propose solutions adapted to each situation, by combining different levels of urgency, guarantee, and price to best adjust to each shipper's constraints.

Envialia's flagship service remains express delivery in 24 hours across continental Spain. This service guarantees package delivery to the recipient the next working day after handover, provided the shipment is entrusted to the carrier before the collection time limit. Deliveries are generally made between 9:00 AM and 7:00 PM, split into two distinct time slots: morning from 9:00 AM to 2:00 PM and afternoon from 4:00 PM to 7:00 PM. This time window offers some flexibility while guaranteeing predictable delivery times.

For less urgent shipments, Envialia offers an economical service with delivery times of 24 to 72 hours depending on the destination. This option is particularly suitable for shipments where speed is not the priority criterion and cost is a determining factor in choosing the carrier. Packages entrusted to this service are shipped within three working days after pickup, allowing Envialia to optimize its routes and offer more attractive rates.

• Express 24-hour delivery: Guaranteed shipment the next working day after collection across continental Spain, with delivery before 7:00 PM
• Economical 24-72 hour delivery: Optimized service allowing delivery times of one to three working days depending on the destination, at reduced rates
• Same-day delivery: Ultra-fast service available for urgent local shipments in urban areas, with morning pickup and afternoon delivery
• Island delivery: 48 to 72-hour delivery times for the Balearics and Canaries, including sea or air transport
• Express international delivery: Accelerated service with 72-hour delivery times to major European destinations
• Standard international delivery: Shipping in 4 to 7 working days to Europe, variable delivery times for other continents

Envialia has also distinguished itself by developing specialized services for sensitive goods. The carrier notably offers a temperature-controlled delivery option guaranteeing the shipment of fragile or perishable products in an environment that preserves their integrity. This service, with a 48-hour delivery guarantee, meets the specific needs of the pharmaceutical, agribusiness, or cosmetics sectors that require particular transport conditions.

Regarding weekend deliveries, Envialia offers an optional Saturday distribution service for an additional fee. This option is added to any standard shipping formula and allows meeting the expectations of recipients who are unavailable during the week to receive their packages. On public holidays, on the other hand, distribution routes are generally not made, which can extend the announced timeframes when a holiday falls mid-week.

What are Envialia's rates and maximum dimensions accepted?

Envialia's pricing policy is based on a calculation system that takes into account several parameters that determine the final cost of each shipment. The package weight is naturally the first criterion, but the dimensions of the packaging also come into play through the calculation of volumetric weight. This approach, common to all express carriers, aims to fairly charge bulky but light packages that occupy significant space in delivery vehicles.

Envialia calculates volumetric weight by multiplying the three package dimensions expressed in centimeters, then dividing the result by a coefficient of 4,000. This coefficient is more penalizing than that used by many competitors who generally apply a divisor of 6,000. In practice, this means that a bulky package will be charged on the basis of higher volumetric weight at Envialia than at some other carriers. The rate applied is consistently the higher of the actual weight and volumetric weight.

Regarding dimensions, Envialia accepts packages whose total development does not exceed 300 centimeters, meaning the sum of length, width, and height. This standard limit allows shipping the vast majority of common packages without particular difficulty. For shipments exceeding these dimensions, a flat surcharge of 35 euros applies, provided the package does not exceed the absolute limit corresponding to the development calculated according to the formula (2 x width) + (2 x length) not exceeding 500 centimeters.

• Standard maximum weight: 50 kilograms per package for most services, reduced to 40 or 47 kg for certain specific services
• Standard dimensions: Total development (L + W + H) limited to 300 centimeters without surcharge
• Maximum dimensions: Development calculated by (2 x width) + (2 x length) limited to 500 centimeters
• Oversized surcharge: 35 euros for any package exceeding standard dimensions
• Volumetric coefficient: Division by 4,000 for volumetric weight calculation
• Billing basis: The higher of actual weight and volumetric weight

Rates charged by Envialia vary depending on the service chosen, the destination zone, and the billable weight. For express 24-hour shipping to continental Spain, prices generally start at a few euros for small packages and increase gradually with weight. Shipments to the Canary Islands or international destinations are subject to specific pricing grids taking into account additional costs related to air or sea transport and possible customs procedures.

Envialia also offers cash-on-delivery options allowing the recipient to pay the order amount directly to the delivery driver upon package receipt. This service, particularly appreciated in e-commerce, gives confidence to buyers who prefer to pay on delivery rather than online. Additional fees apply to this service, with the amount varying based on the cash-on-delivery value requested.

What are Envialia's delivery options?

Beyond the different service levels in terms of delivery times, Envialia offers several delivery options allowing the recipient to customize the conditions of package receipt. This flexibility is a major asset for the carrier in a context where consumers increasingly expect to control when and where their purchases are delivered. The company has invested significantly in developing digital tools that facilitate managing delivery preferences.

Home delivery remains the main distribution method offered by Envialia. The driver arrives at the address indicated by the shipper during normal route hours, generally in the morning between 9:00 AM and 2:00 PM or in the afternoon between 4:00 PM and 7:00 PM. If the recipient is absent, the driver leaves a notice of attempted delivery and generally makes a second attempt the next working day. If this new attempt also fails, the package is made available at the nearest Envialia agency to the recipient's home.

To avoid problems related to absence during delivery, Envialia offers an agency pickup option allowing the recipient to collect their package directly from a distribution center. This solution is particularly convenient for people whose work schedules are incompatible with standard delivery time slots. The recipient then has seven days to pick up their package with a valid ID and tracking number.

• Home delivery: Standard distribution to the indicated address, with two delivery attempts in case of absence
• Agency pickup: Package made available at the nearest Envialia center, with a seven-day storage period
• Scheduled delivery: Option to arrange a specific time slot with the recipient for an additional fee
• Address change: Option allowing package redirection in transit to a new delivery address
• Delivery postponement: Ability to reschedule the delivery date via the mobile app or customer service
• Saturday delivery: Optional service with surcharge for weekend distribution

One of the major innovations introduced by Envialia concerns the contactless delivery system called Envialia Zero Zero. This device allows the recipient to confirm package receipt without having to physically sign a delivery note. The principle is based on sending a unique PIN code to the recipient in advance, who communicates it verbally to the driver upon package delivery. This method offers several advantages: it eliminates direct contact between the driver and recipient, removes the use of paper documents, and guarantees the package is delivered to the authorized person since only the actual recipient has the code.

Envialia has also developed a complete mobile application allowing recipients to track their packages in real time, locate the nearest agency, and modify delivery settings. The application sends notifications at each package status change, allowing the recipient to anticipate delivery arrival and organize accordingly. This digitalization of the customer journey meets the expectations of consumers accustomed to connected services.

What should I do if my Envialia package is lost or damaged?

Despite Envialia's precautions to ensure secure package delivery, incidents can occur during transport. Whether it is a lost package, damaged goods, or significant delivery delays, the carrier has established complaint procedures allowing shippers and recipients to assert their rights and obtain compensation when conditions are met.

If you receive a visibly damaged package, the first recommendation is to carefully examine the packaging condition in the driver's presence and, if damage is found, to make specific reservations on the delivery note. These reservations should describe in detail the damage observed: torn cardboard, crushing marks, wet packaging, or any other visible anomaly. If the driver refuses to allow time for this check, this should also be noted on the delivery note before signing.

Any claim relating to merchandise condition must be communicated to Envialia within a maximum of seven days following the delivery date. This timeframe allows the recipient reasonable time to unpack their package and discover any damage that may not have been visible from the outside. After this period, it becomes much more difficult to obtain a successful claim as the carrier can legitimately consider that damage occurred after delivery.

• Complaint deadline: Maximum seven days after delivery to report a damaged package or deteriorated contents
• Documents to provide: Photos of damage, copy of delivery note with reservations, purchase invoice of merchandise
• Complaint channels: Online form on the Envialia website, email to [email protected], or call customer service
• Customer service number: 900 80 19 29 (free number in Spain) or 916 270 293 (paid line)
• Incident reporting number: 913 75 82 04 to quickly report a delivery problem
• Processing time: Envialia commits to responding to complaints within 24 to 48 working hours

In case of a lost package, the carrier initiates an internal search procedure to attempt to locate the shipment within its network. If the package remains unfound after a reasonable period, generally around fifteen to thirty days, it is officially declared lost and the compensation process can begin. The compensation paid depends on the declared value of the contents and any insurance taken out at the time of shipment.

Without value declaration or supplementary insurance, standard compensation is capped in accordance with international conventions governing merchandise transport. This ceiling generally amounts to a sum per kilogram of merchandise transported, which may prove insufficient for valuable items. This is why Envialia offers ad valorem insurance options allowing you to cover merchandise up to its actual value by paying a premium calculated as a percentage of the declared value.

It should be noted that the carrier's liability may be limited or excluded in certain circumstances, particularly in case of force majeure, inherent product defects, or insufficient packaging. A poorly protected package that arrives damaged may therefore be subject to a refusal of compensation if the carrier demonstrates that the packaging was inadequate for the nature of the merchandise or the normal conditions of transport.

Does Envialia handle international shipments and customs procedures?

Envialia offers international shipping services allowing you to send packages to many countries around the world. However, the management of international shipments differs significantly depending on whether the destination is located within the European Union or outside this integrated economic area. This distinction is fundamental as it determines the required administrative procedures and any additional fees to be anticipated for the recipient.

For shipments destined for European Union member countries, free circulation of goods significantly simplifies procedures. No customs declaration is required for packages containing merchandise of EU origin shipped between EU countries. Therefore, delivery times correspond solely to the transport time needed to reach the destination, with no risk of customs hold. Envialia serves all European countries either directly or via local partners who ensure final distribution.

The situation is different for shipments to countries located outside the European Union, including the United Kingdom since Brexit. These shipments are subject to international customs regulations and require the provision of specific documents allowing destination country authorities to properly identify and tax imported merchandise. Failure to comply with these obligations can result in package hold in customs or even return to the shipper.

• CN22 Declaration: Simplified form required for low-value shipments to non-EU countries, to be affixed to the package
• CN23 Declaration: Detailed customs document mandatory for commercial or significant value shipments
• Commercial Invoice: Document precisely describing the nature, quantity, and value of shipped merchandise
• Tariff Code: Customs classification of merchandise allowing determination of applicable customs duties
• Country of Origin: Mandatory indication of the manufacturing location of items contained in the package
• Electronic Declaration: Obligation to transmit customs information electronically before shipment

Customs fees and import taxes constitute an important element to consider when sending shipments internationally outside the EU. These fees, which generally include customs duties calculated on merchandise value and the destination country's VAT, are the responsibility of the recipient unless otherwise agreed between the parties. Envialia can offer formulas including customs clearance and advance payment of duties and taxes, but these options generate significant additional costs.

The customs clearance timeframe varies considerably depending on the country and the complexity of required procedures. Certain destinations known for their customs rigor can result in delays of several days or even several weeks in package delivery. Merchandise subject to particular restrictions, such as food products, cosmetics, or electronic equipment, may require special authorizations or additional certifications further delaying package release.

Envialia assists its professional clients in managing customs procedures by offering document drafting assistance services for required paperwork. The carrier can also handle certain administrative procedures on behalf of the shipper, although responsibility for accuracy of declarations always remains with the shipper. An incorrect or incomplete declaration can result in customs penalties for which the carrier cannot be held responsible.

Understanding tracking statuses

When you track an Envialia package online, different statuses may appear. Here are the main statuses and their meanings: