EMPS tracking
How to track my EMPS package?
Ordertracker provides a simple solution to track your EMPS packages. To begin, you'll need a EMPS tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your EMPS package in real time.
Where can I find my EMPS tracking number?
Finding your EMPS tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my EMPS package moving in the package tracking history?
Dealing with a EMPS package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact EMPS or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, EMPS customer service or the sender can help resolve shipping delays.
When I track my EMPS package, why does it show as "returned"?
If you're tracking your EMPS package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a EMPS package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead EMPS to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, EMPS may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, EMPS might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your EMPS package is "returned" in tracking, contact the sender or EMPS customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on EMPS policies and circumstances.
Why does the EMPS parcel tracking timeline indicate that my order cannot be found?
When your EMPS parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in EMPS system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by EMPS yet. Tracking should appear shortly.
About EMPS
EMPS is a global shipping carrier that provides reliable and efficient logistics solutions. With a strong focus on customer satisfaction, EMPS offers a wide range of services including domestic and international shipping, express delivery, and supply chain management. Their extensive network and advanced technology enable them to deliver packages swiftly and securely. EMPS is committed to meeting the evolving needs of businesses and individuals, making them a trusted partner in the shipping industry.
How to contact EMPS?
If you are experiencing issues with the delivery process managed by EMPS, please do not hesitate to contact their customer support.
International maritime transport since the eighties
EMPS, acronym for Efficient Maritime Parcel Services, is an international maritime carrier that has been operating since the late eighties. Initially launched as a small local coastal transport company in Asia (notably in the Shenzhen region of China), EMPS gradually developed to become a major player in global logistics. With several decades of experience, EMPS has built a reputation for reliability and efficiency in international parcel shipping. The company has anticipated the growing demand for fast and affordable delivery services, especially with the rise of e-commerce, and has strategically expanded its operations to meet it. EMPS's success is explained by a mix of innovation, controlled expansion strategy, and a constant commitment to customer satisfaction.
Although the word Maritime is part of its name, EMPS is not limited to sea transport. On the contrary, the company adopts a multimodal approach using all relevant means of transport (ships, planes, trucks, etc.) to optimize the timing and reliability of each shipment. EMPS's philosophy puts the customer first: the company values shipment security, operational efficiency, and service quality. Thanks to this customer orientation and its logistics expertise, EMPS has been able to build a trusting relationship with its clientele and consolidate its presence in the international market.
Throughout its history, EMPS has gone from local coverage to a sprawling network. By the following decade, the company began expanding to neighboring countries, gradually strengthening its logistics capabilities. Then, at the beginning of the 21st century, EMPS took a real international turn by establishing regular transcontinental connections. This evolution was accompanied by continuous investments in new technologies and infrastructures, positioning EMPS as a partner of choice for shipments from small businesses to large multinationals.
Delivery options
EMPS offers several delivery modes to adapt to the needs and priorities of its customers. Each option offers a different trade-off between delivery speed and cost, allowing the sender to choose the most appropriate formula for each shipment:
- Standard delivery: The standard service is EMPS's conventional shipping mode for regular shipments. It is suitable for most parcels, whether documents, small packages, or bulky goods. Standard delivery prioritizes economic efficiency and adheres to a classic transport time, variable depending on distance and destination. This shipping mode relies on consolidated logistics, potentially using slower land or sea routes to minimize costs.
- Express delivery: For urgent shipments requiring faster arrival, EMPS offers an express option. This accelerated service ensures priority shipment of the parcel. Express delivery significantly reduces transit time compared to the standard service and guarantees arrival as quickly as possible, both nationally and internationally, depending on distance constraints and available connections. It generally mobilizes the fastest means (such as air transport for long distances) to shorten the parcel's travel time as much as possible.
- Same-day delivery: In certain geographic areas, EMPS provides a same-day delivery service. This premium delivery mode is designed for extremely urgent shipments. It ensures that the parcel is delivered on the day of its shipment, generally within a restricted perimeter around major urban centers where this service is available.
Thanks to these different delivery options, each customer can choose the solution best suited to the importance and urgency of their shipment. From economical standard service to express or ultra-fast shipping, EMPS covers all logistical needs by offering flexibility and choice.
Specialized shipping services
In addition to its standard and express delivery options, EMPS offers a range of specialized shipping services to meet specific needs:
- Specific deliveries: EMPS handles shipments requiring special precautions or conditions. For example, the company offers solutions for transporting fragile items, maintaining goods under controlled temperature, or reinforced packaging services. These specialized services ensure that delicate or sensitive items reach their destination in optimal conditions while respecting appropriate handling requirements.
- Solutions for e-commerce: Aware of the challenges of e-commerce, EMPS has developed offers dedicated to online sales companies. The carrier integrates with e-commerce platforms to facilitate order collection and shipping. Concretely, e-merchants can automate the issuance of EMPS shipping labels and share tracking statuses with their customers via IT integrations (API), improving the after-sales experience. These tailor-made logistics solutions simplify shipment management for online merchants, also offering integrated tracking and delivery methods adapted to the expectations of end customers.
Furthermore, EMPS has developed direct shipping links to certain strategic destinations, including, for example, double customs clearance (export and import formalities managed in advance). These specialized offers accelerate international transit by limiting the usual delays related to customs checks for the recipient.
These specialized services illustrate EMPS's ability to adapt to the diversity of modern shipments. Whether it is protecting fragile content or handling a large volume of internet orders, EMPS has the expertise and technical solutions to ensure safe and efficient delivery outside standard patterns.
Shipping pricing
The cost of shipping with EMPS is determined by several factors, including the weight and dimensions of the parcel, the final destination, the selected mode of transport (air, land, or sea), and the chosen delivery speed. Optional services such as parcel insurance, advanced tracking, or delivery confirmation by signature may also be added. Due to these multiple parameters, shipping rates are variable and adapted on a case-by-case basis.
EMPS offers a full range of pricing options to suit different budgets and requirements. In general, the price of a shipment is calculated based on a combination of criteria: distance to be covered, mode and speed of delivery, as well as any additional service required. This approach ensures fair billing, consistent with the specific needs of each shipment. To know the precise cost of a particular shipment, it is recommended to inquire through EMPS's official channels. The company's website, for example, provides a calculation tool or customer service to obtain a personalized quote based on the exact characteristics of the parcel and the requested services. EMPS also strives to apply transparent pricing, clearly detailing all price components to avoid any unpleasant surprises for its customers.
EMPS tracking number
Each shipment handled by EMPS is assigned a unique tracking number, which allows the parcel to be tracked throughout its journey. These tracking numbers are generally composed of a series of alphanumeric characters whose length may vary depending on the service used or the shipping region. In practice, the typical format consists of about ten characters, mixing letters and numbers, to create a distinct identifier for each parcel. This alphanumeric structure ensures the uniqueness of the tracking code and facilitates its automated processing by the carrier's computer systems.
The EMPS tracking number often contains coded information related to the shipment. For example, certain sections of the code may correspond to an internal indicator, a type of service, a country of origin or destination, or other relevant logistical data. Thanks to this structured format, parcel tracking is optimized: at each key stage of the delivery, the parcel is scanned and its status is updated in the system. It should be noted that the exact presentation of a tracking number may vary slightly depending on regional standards or EMPS partners, but the principle of unique identification remains constant.
To track a shipment, EMPS provides an online tracking system accessible via its official website. By entering the tracking number in the designated tool, the sender or recipient can view real-time status updates of the parcel. Notifications can also be sent at each important stage, offering complete transparency on the delivery journey until its completion.
Organization and operations
To ensure efficient service, EMPS relies on an organization structured into several specialized operational units. Each of these entities focuses on a key aspect of the logistics process, and their coordination ensures the smooth running of end-to-end shipments:
- Transport and logistics: This unit oversees the physical routing of parcels from the pickup point to the final destination. It manages the fleet of land vehicles (trucks, vans), air and sea connections, as well as the coordination of routes and schedules. The goal is to optimize the route of each parcel by choosing the best modes of transport and routes, to reduce delays while controlling costs.
- Customs clearance: EMPS has a unit dedicated to customs formalities, a crucial step for international shipments. These specialists ensure compliance with import and export regulations in each country crossed. They prepare and submit the necessary documentation, pay any duties and taxes, and communicate with customs authorities to ensure smooth customs clearance of goods at border checkpoints.
- Tracking and customer support: Aware of the importance of transparency and customer satisfaction, EMPS has set up a team dedicated to parcel tracking and customer assistance. This unit provides senders and recipients with real-time tracking information, accessible online or via notifications. In case of questions or setbacks during the shipment, customer support is available to inform, advise, and provide solutions. This service is accessible through various channels (phone, email, online chat) and in several languages to adapt to the diversity of the international clientele. This personalized support strengthens customer confidence by offering assistance throughout the delivery process.
Thanks to this organization into specialized units, EMPS is able to offer a complete shipping solution, from the initial pickup of the parcel to its final delivery. Each step is handled by experts, which helps minimize unforeseen events and ensure a high level of service throughout the logistics process. Furthermore, EMPS relies on advanced technological tools to coordinate its operations in real-time, thus ensuring great responsiveness when needed and precise traceability of each shipment.
Global presence
Throughout its expansion, EMPS has established a vast network of services covering many countries across continents. Thanks to this international network, the company is able to handle shipments from and to almost any destination. EMPS has strategically located regional distribution centers, allowing it to efficiently group and direct parcel flows over large geographic areas (for example, Asia-Pacific, Europe, North America, etc.). Among the key countries where EMPS is present, we can notably mention:
- United States
- Canada
- United Kingdom
- Germany
- France
- Australia
- China
- Japan
- Brazil
- South Africa
This list illustrates some major markets served by EMPS, but it represents only a part of the company's global footprint. In each country, EMPS relies either on its own local infrastructures or on reliable distribution partners to ensure the last mile of delivery. While maintaining unified parcel tracking, this allows operations to be adapted to local specificities. EMPS's local presence in these markets translates into regional establishments or solid agreements ensuring that the service provided meets the same quality standards everywhere. The company also invests in understanding the particularities of each area (infrastructures, regulations, delivery habits) to offer a homogeneous and reliable service on a global scale. Furthermore, EMPS continues to expand its activities to new destinations based on customer needs. This continuous development allows the company to consolidate its position among the leading international carriers and offer ever-wider logistical coverage to its customers.
Below, a summary table presents the main tracking statuses used by EMPS, accompanied by their description in French:
| Status | Description |
|---|---|
| Not found | No tracking is available for this shipment. The parcel has not yet been taken over by the carrier or the tracking number provided is incorrect/invalid |
| Shipping label created | A tracking number has been generated and assigned, but the parcel has not yet been physically handed over to EMPS. The shipment is ready to go and will be taken over shortly |
| Taken over by the carrier | The parcel has been picked up by EMPS (or by an affiliated logistics partner) and its takeover is confirmed. The routing process can then begin and tracking information will be updated as the journey progresses |
| In transit | The parcel is on its way to its destination. It progresses through EMPS's logistics network, possibly via several sorting centers or successive modes of transport, until its arrival in the destination region |
| Departure from the country of origin | The parcel has left the initial shipping country. It has been shipped internationally and is now heading to the destination country, by air or sea as the case may be |
| Arrival in the destination country | The parcel has arrived in the destination country. It must still go through any local procedures (such as import customs clearance) before being injected into the local distribution network for the rest of its journey |
| In customs clearance | The parcel is awaiting inspection by customs authorities. The shipping documents are being reviewed to verify the compliance of the content and import/export formalities. This step may take some time depending on the regulations of the country concerned |
| Customs clearance completed | Customs formalities are finalized. The parcel has been released by customs and can resume its journey to its destination, usually being handed over to the local distribution network for the final delivery phase |
| Local distribution center | The parcel has reached a sorting or distribution center close to the recipient's address. It is being prepared or transferred to the final delivery circuit (delivery round or made available at a pickup point) |
| Out for delivery | The parcel is currently on the final delivery circuit. A delivery person is making the distribution or the delivery is imminent. The recipient can expect to receive the parcel shortly |
| Delivered | The parcel has been successfully delivered to the recipient. The delivery is completed and confirmed by a final tracking update (proof of delivery recorded) |
| Failed delivery attempt | A delivery attempt was made but was unsuccessful (for example, the recipient was absent when the delivery person passed by or the address could not be located). The parcel remains pending for a new delivery attempt or additional instructions from the recipient |
| Awaiting pickup | The parcel could not be delivered directly to the recipient and was deposited in a collection location (post office, agency, or automatic locker). It is made available for the recipient to come and collect it. In general, the parcel will remain available for a certain period before being returned to the sender if no one collects it |
| Returned to sender | The parcel is being returned to the original sender. This may occur in case of incorrect or inaccessible delivery address, non-collection of the parcel by the recipient within the allotted time, or following a refusal of receipt. Tracking ends once the parcel has been returned to its sender |
| Delivery incident | An unusual problem has disrupted the normal routing of the parcel. This status may indicate a prolonged delay (for example, a parcel stuck in customs beyond usual deadlines), damage, or potential loss of the shipment. An investigation or additional measures are usually underway to resolve the incident and provide a solution (delayed delivery, compensation, resending a new parcel, etc.) |