EcoScooting tracking

What is EcoScooting?

EcoScooting is a Spanish carrier specialized in ecological last-mile delivery. Founded in 2015 in Madrid, this company quickly established itself as an innovative player in the logistics sector thanks to its environmental commitment and exclusive use of zero-emission vehicles. EcoScooting stands out for its fleet composed of electric scooters, bicycles and vans running on compressed natural gas, allowing for a significant reduction in the carbon footprint of urban deliveries.

The company began operations in late 2015 by initially focusing on meal delivery, collecting and delivering restaurant orders in less than 30 minutes in major Spanish cities. This expertise acquired in fast and punctual delivery enabled EcoScooting to develop unique logistics knowledge, which it then extended to e-commerce parcel delivery. The company received the 2018 award as the only 100% ecological messaging company in Spain, recognition of its pioneering commitment to green logistics.

In January 2022, EcoScooting was acquired by Cainiao, the logistics branch of the Alibaba group. This strategic acquisition allowed the company to accelerate its development while maintaining its ecological DNA. EcoScooting thus became the official ecological delivery company for AliExpress for the Iberian peninsula, managing last-mile deliveries for millions of parcels ordered on the Chinese e-commerce platform.

• Date of creation: 2015, with official incorporation of Ecoscooting Delivery SL on September 25, 2012
• Parent company: Cainiao Network, logistics subsidiary of the Alibaba group, since January 2022
• Headquarters: San Fernando de Henares, Madrid, Spain
• Positioning: Ecological carrier specialized in last-mile delivery for e-commerce
• Workforce: A dedicated team of delivery personnel all employed, the company refusing to use self-employed workers

EcoScooting's market positioning is based on three fundamental pillars: ecology with a 100% green fleet, technology with an in-house developed logistics platform, and social ethics with a responsible employment policy. The company develops its own technology platform, considered one of the most advanced on the market, with custom integrations to meet the specific needs of each client. This integrated approach allows EcoScooting to offer reliable, fast and environmentally responsible delivery service.

A distinctive aspect of EcoScooting is its employment policy. Unlike many players in the delivery sector who rely on independent workers, EcoScooting employs all its delivery personnel as salaried employees. The company explicitly refuses to contribute to job insecurity that often characterizes the platform economy. This social approach is part of a broader vision of responsible business, where environmental sustainability is accompanied by social sustainability.

In which countries does EcoScooting deliver?

EcoScooting concentrates its operations on the Iberian peninsula, covering Spain and Portugal. This geographical specialization allows the company to offer optimal quality service in a territory it knows perfectly. Since its acquisition by Cainiao in 2022, EcoScooting's coverage network has expanded considerably, going from a presence in just a few major cities to national coverage reaching approximately 60% of the Spanish population.

In Spain, EcoScooting operates in more than 30 major cities, with a particularly strong presence in the country's main metropolises. The company offers next-day delivery in nine major cities and a two-day delivery service in more than twenty other metropolitan areas. This extended coverage allows it to serve the majority of e-commerce orders destined for the Spanish market, particularly those from AliExpress for which EcoScooting is the privileged logistics partner.

• Madrid: Company headquarters and main logistics hub, with the San Fernando de Henares sorting center of 19,000 m² surface area and processing capacity of 20,000 parcels per hour
• Barcelona: Second major market with complete coverage of the Catalan metropolitan area and a dense network of automated lockers
• Valencia: Spain's third city served with next-day delivery options
• Seville: Coverage of the Andalusian capital and surrounding areas
• Bilbao: Presence in the Spanish Basque Country
• Malaga: Serving the Costa del Sol and eastern Andalusia
• Palma de Mallorca: Coverage of the Balearic Islands

In Portugal, EcoScooting has expanded its operations to cover the country's main metropolitan areas. This expansion into the Portuguese market is part of Cainiao's strategy to develop an integrated logistics network across the entire Iberian peninsula. Deliveries in Portugal generally operate Monday to Saturday, offering flexibility appreciated by Portuguese consumers.

• Lisbon: Portuguese capital with complete coverage of the metropolitan area
• Porto: Portugal's second city served by EcoScooting
• Braga: Extension into northern Portugal
• Faro: Coverage of the Algarve in the south of the country

EcoScooting's logistics infrastructure in Spain is based on the Cainiao sorting center launched in 2021 in San Fernando de Henares, in the Madrid suburbs. This center, equipped with state-of-the-art automatic sorting machines, constitutes the nerve center of the company's operations. With maximum processing capacity of 20,000 parcels per hour, this facility efficiently handles peak activity periods, particularly during sales and holiday seasons.

For international shipments, EcoScooting primarily ensures the final distribution of parcels from China ordered on AliExpress. Parcels transit through the Cainiao regional hub in Liège, Belgium before being routed to Spain and Portugal for last-mile delivery. This integration into Cainiao's global logistics network allows competitive delivery times for international purchases.

What are EcoScooting's delivery services and timeframes?

EcoScooting offers a range of delivery services adapted to the different needs of e-commerce merchants and end consumers. The company stands out for its flexibility, offering multiple speed options rather than a single service. This modular approach allows clients to choose the service level corresponding to their expectations in terms of delivery time and budget.

EcoScooting's flagship service is scheduled delivery, which allows for precise planning of the moment of parcel receipt. This option is particularly appreciated by consumers who wish to ensure they are present during delivery. The company also offers configurable time slots, allowing recipients to choose the most opportune moment to receive their order.

• Standard delivery: Most commonly used service, ensuring reliable distribution within 3 to 5 working days depending on distance. This option suits non-urgent shipments and offers the best value for money.
• Express delivery: Intended for urgent shipments, this option guarantees delivery within 24 to 48 hours for major served cities. This service is ideal for orders requiring fast receipt.
• Same-day delivery: For particularly urgent local shipments, EcoScooting offers a service allowing receipt of the parcel on the day of order. This service is available for orders placed before a certain time in covered urban areas.
• Delivery in less than two hours: Ultra-fast scheduled transport service for the most urgent intra-urban deliveries, inherited from EcoScooting's initial expertise in meal delivery.
• Ecological delivery: Standard service performed exclusively with zero-emission vehicles. By using electric scooters and environmentally responsible practices, this service is aimed at sustainability-conscious customers who wish to minimize the environmental impact of their purchases.

Delivery times vary depending on the destination and type of service chosen. For local deliveries within the same city, EcoScooting can route parcels in just a few hours. Shipments to neighboring cities generally take 1 to 2 days, while longer distances or national deliveries are assured within 3 to 5 working days. These timeframes are generally met thanks to the company's advanced logistics management system which continuously optimizes route planning.

For parcels from AliExpress transiting through the Cainiao network, EcoScooting ensures final distribution once customs formalities are completed. Standard delivery from China generally takes 3 to 7 working days after customs clearance, depending on the final destination in Spain or Portugal. The company also offers delivery within 24 hours once parcels have cleared customs, thus offering a quick option for consumers eager to receive their purchases.

Regarding delivery days, EcoScooting operates Monday to Saturday in most served areas. Weekend deliveries are available depending on options chosen by the shipper, offering additional flexibility to recipients who are not available during the week. This breadth of service allows adaptation to different lifestyles of modern consumers.

What are EcoScooting's rates and maximum dimensions accepted?

EcoScooting's pricing is structured to provide maximum transparency to shippers. Several factors are taken into account when calculating the price of a shipment, allowing pricing adapted to each situation. The company practices competitive rates in the ecological delivery market, positioning its offer as accessible despite the higher operating costs of green vehicles.

The cost of an EcoScooting shipment depends primarily on the weight and dimensions of the parcel, the distance to be covered between the pickup point and final destination, as well as the type of service chosen. Express and same-day delivery services are naturally more expensive than standard options, reflecting the additional resources needed to guarantee these short timeframes.

• Pricing factors: Parcel weight, dimensions, shipping distance, service level (standard, express, same-day), any additional services
• Custom quote: To know the exact cost of a shipment, customers can request a quote directly from EcoScooting or use the online shipping calculator available on the carrier's website
• Transparency: The company commits to providing clear visibility on the composition of costs, with no hidden fees

As a specialist in last-mile delivery with a fleet of light vehicles, EcoScooting is primarily suited for standard-sized parcels typical of e-commerce. The electric scooters and bicycles used by the company naturally impose constraints on the dimensions and weight of shipments that can be transported. For larger or heavier parcels, alternative solutions using the company's CNG vans can be considered.

Specific restrictions regarding maximum dimensions and weight accepted by EcoScooting are not published in a standardized manner, with limits varying depending on the type of vehicle used and delivery route. It is recommended to contact customer service directly for shipments outside standard e-commerce norms. As a general rule, small and medium-sized parcels commonly shipped by online sales platforms are perfectly suited to EcoScooting service.

For e-commerce professionals wishing to use EcoScooting as a logistics partner, the company offers negotiated rates based on shipment volumes. This approach allows online merchants to benefit from advantageous conditions while offering their customers an ecological delivery option. API integrations developed by EcoScooting facilitate connection of e-merchants' order management systems with the carrier's logistics platform.

What are EcoScooting's delivery options?

EcoScooting offers several delivery options to adapt to different situations and preferences of recipients. This flexibility is one of the carrier's strengths, understanding that modern consumers have varying schedules and specific parcel receipt needs. The objective is to maximize the chances of successful first-attempt delivery, thus reducing costs and environmental impact related to multiple passes.

Home delivery remains the most common option, allowing receipt of the parcel directly at the address indicated at the time of order. EcoScooting delivery personnel, all employees of the company, are trained to offer quality service and handle parcels with care. In case of recipient absence, the delivery person can, according to prior instructions, leave the parcel with a neighbor, in a safe place, or schedule a new attempt.

• Home delivery: Parcel delivery to the indicated address, with possibility of secure deposit in case of absence according to recipient preferences
• Pickup points: Parcel collection at a partner store nearby, offering hourly flexibility appreciated by those often away from home
• Automated lockers (lockers): Free-service collection 24/7 from one of the 500 Cainiao lockers deployed in Madrid and Barcelona, a practical and fast solution
• Time slot delivery: Choice of preferred delivery time slot to ensure presence when the parcel is handed over
• Hour-specific delivery: For premium services, possibility to schedule delivery at a specific time

The automated locker network developed by Cainiao in partnership with EcoScooting is a particularly interesting alternative. With approximately 500 parcel lockers installed in Madrid and Barcelona, this network offers flexible collection solution, available 24/7. The recipient receives a code by SMS or email allowing them to open the locker containing their parcel, at any time convenient. This option also reduces the carbon footprint of deliveries by decreasing the number of unsuccessful passes.

In case of failed delivery attempt, EcoScooting implements an efficient management process. If the recipient is not present during the first pass, the carrier guarantees a second attempt within the following 24 to 48 hours. The parcel can also be redirected to a nearby pickup point, transforming an unsuccessful attempt into a convenient collection solution rather than triggering endless re-delivery cycles.

If both delivery attempts fail, the parcel is returned to the original shipper. In this case, the recipient must contact the seller via the purchase platform to arrange a new shipment or obtain a refund. This clear procedure prevents parcels from remaining indefinitely awaiting collection at the carrier's warehouses.

Notifications and real-time tracking are an integral part of the EcoScooting delivery experience. The recipient receives alerts at each key stage of their parcel's journey: pickup, arrival at sorting center, out for delivery and delivery confirmation. This information allows anticipating parcel arrival and organizing accordingly, reducing the risk of absence at delivery time.

What should I do if my EcoScooting parcel is lost or damaged?

Despite the precautions taken by EcoScooting in handling parcels, it can exceptionally happen that a shipment is lost or arrives damaged. In these situations, the company has implemented claims procedures allowing customers to report problems and obtain appropriate resolution. It is important to act quickly and keep all necessary evidence to facilitate claims processing.

The first step in case of a problem with an EcoScooting parcel is to check the tracking information available on the tracking platform. Sometimes a parcel appearing lost is simply delayed due to exceptional conditions (bad weather, strikes, peak activity). If the estimated delivery time is exceeded by several days without status update, it is then appropriate to initiate a claims procedure.

• Check tracking: Check parcel status on the EcoScooting website or via compatible third-party tracking platforms to ensure it is not simply delayed
• Customer service contact: Reach EcoScooting by phone at +34 912 15 93 69 or toll-free +34 800 00 03 69, available Monday to Friday 9am to 6pm and weekends 9am to 1pm
• File a claim: For incomplete or damaged parcels, open a claim directly on the website where the purchase was made
• Keep evidence: Photograph damaged packaging and contents, keep all shipping and delivery documents
• Claims deadline: Act within 3 days of receipt for damaged parcels, in accordance with legal provisions

It is important to note that EcoScooting does not provide packaging functions for parcels. The company distributes packages as they arrive from purchase platforms or shippers. In case of a parcel arriving incomplete under the same tracking number, the claim must be addressed to the seller via the purchase platform, as the problem typically originates from the order preparation stage rather than transport.

For purchases made on AliExpress, the claims procedure goes through the platform's buyer protection system. The customer must open a dispute on AliExpress by providing proof of the problem (photos, tracking screenshots). The platform then examines the claim and decides on a refund or return according to circumstances.

In most countries, the professional seller is responsible for proper execution of the sales contract, including delivery. In case of non-received or damaged parcel, it is therefore generally up to the seller to find a solution, whether a refund or return. Consumer protection laws generally provide that failure to deliver may result in contract termination and the seller must proceed with refund of amounts paid.

EcoScooting customer service can also be contacted by email at [email protected] or via the chat available on the company's website. Customer service opening hours are: Monday to Friday 9:30am to 6:30pm, and weekends 9:30am to 1:30pm. For urgent questions, phone remains the quickest way to get an answer.

Does EcoScooting handle international shipments and customs formalities?

EcoScooting primarily operates as a last-mile carrier on the Iberian peninsula, meaning the company specializes in final delivery of parcels rather than end-to-end international transport. However, thanks to its integration into Cainiao's logistics network since its 2022 acquisition, EcoScooting plays a crucial role in distributing parcels from abroad, particularly from China via AliExpress.

For parcels ordered on AliExpress and shipped from China, the logistics journey is managed by Cainiao until arrival in Europe. Shipments generally transit through the Cainiao regional hub located in Liège, Belgium, which constitutes the main entry point for Chinese parcels into Europe. It is at this level that customs formalities are handled for shipments destined for the European Union.

• International transport: Provided by Cainiao Network from China to Europe, transiting through the Liège hub
• Customs clearance: Handled at the European hub level, with formalities managed by Cainiao before final distribution
• Final delivery: Provided by EcoScooting once the parcel arrives in Spain or Portugal and customs formalities are completed
• Integrated tracking: Ability to track the parcel throughout its journey, from departure from China to final delivery

Regarding customs duties and import VAT, European regulations apply to parcels from countries outside the European Union. Since July 2021, all parcels imported into the EU are subject to VAT, regardless of value. For parcels valued at over 150 euros, customs duties may also apply depending on the nature of goods. These fees are generally charged to the recipient before or at delivery.

The IOSS (Import One-Stop Shop) system established by the European Union allows third-country sellers to collect VAT at the time of purchase. When this is the case, the recipient has no additional fees to settle upon receipt. AliExpress uses this system for most shipments to Europe, simplifying formalities for buyers.

Tracking of international parcels distributed by EcoScooting is available in real-time thanks to the integration of Cainiao and EcoScooting systems. The tracking number provided when ordering allows visualization of the parcel's complete journey, from shipment in China to final delivery. The status "Customs clearance in progress" may appear when the parcel awaits customs service inspection, which can temporarily extend the delivery timeframe.

For shipments from Spain or Portugal to abroad, EcoScooting does not directly offer international shipping service. The company focuses on its core business: ecological last-mile delivery for incoming parcels. Shippers wishing to send parcels internationally from the Iberian peninsula will need to use other carriers offering this type of service.

Delivery times for international parcels vary depending on several factors: country of origin, transport method chosen by the shipper, and time needed for customs clearance. On average, a parcel ordered on AliExpress with Cainiao/EcoScooting delivery takes between 10 and 20 days to arrive at destination in Spain or Portugal. Premium delivery options offered by AliExpress can reduce this timeframe to 7-10 days for certain destinations.

Understanding tracking statuses

When tracking an EcoScooting parcel online, different statuses may appear to inform you of your delivery's progress. These statuses are updated at each key stage of the logistics journey, from initial pickup to final delivery to the recipient. Here are the main statuses used by EcoScooting and their meaning:

To track your EcoScooting parcel, you can use the unique tracking number that was provided when the shipment was sent. This code, typically consisting of 10 to 20 alphanumeric characters, can be entered on EcoScooting's official website, on the purchase platform (such as AliExpress), or on compatible third-party tracking sites. Updates are generally made in real-time, but may sometimes experience slight delay in exceptional conditions such as bad weather or particularly high volumes.