EcoScooting tracking
How to track my EcoScooting package?
To track a EcoScooting package, make sure you have the tracking number provided by the sender or the retailer. This unique code gives you access to all the information related to your shipment.
Enter this number in the search field and confirm. The most recent tracking data will be displayed automatically.
A detailed timeline then traces your package's journey: current location, completed transit stages, and estimated delivery date. This information is updated at each new stage, allowing you to follow your shipment's progress in real time.
Where can I find my EcoScooting tracking number?
The EcoScooting tracking number is automatically sent when your package is shipped. As the recipient, you receive it by email, SMS, or directly on the order confirmation page of the retailer's website.
If you cannot find it in your notifications, log in to your customer account on the website where you placed your order. The tracking number can be found in your order history or in the section dedicated to ongoing deliveries.
Once you have this number, enter it in the search field to check your delivery progress and estimated arrival date.
Why isn't my EcoScooting package moving in the package tracking history?
When your EcoScooting package tracking hasn't updated for several days, several factors may explain this delay: customs formalities for international shipments, logistical incidents, or simply a delay in updating the information.
Before taking any action, verify that the delivery address provided during the order is correct. An error or incomplete information can slow down the shipping process. If the delay persists beyond the announced timeframe, contact EcoScooting customer service or the sender with your tracking number on hand. They will be able to precisely locate your package and, if necessary, open an investigation to determine the cause of the delay.
When I track my EcoScooting package, why does it show as "returned"?
A "returned" status means that the package has been sent back to the sender. Several situations can explain this return:
The delivery driver was unable to identify the recipient due to an incorrect, illegible, or incomplete address missing essential information (apartment number, access code, etc.).
After several unsuccessful attempts and in the absence of collection within the allotted time, the package is automatically returned to its origin point.
The recipient did not collect the package from the post office or pickup point within the holding period, usually 15 days.
For international shipments, missing or incomplete documents or an incorrect value declaration can result in customs clearance refusal and the return of the package.
If your package shows this status, contact the sender or EcoScooting customer service to find out the exact reason for the return and agree on a solution: a new shipment or refund according to the seller's terms.
Why does the EcoScooting parcel tracking timeline indicate that my order cannot be found?
If no information appears when tracking your EcoScooting package, several causes are possible:
Make sure that the number entered matches exactly the one provided by the sender. A single character error prevents the package from being identified.
Tracking information is only available once the package has been picked up by EcoScooting. A delay of 24 to 48 hours may occur between the notification being sent and the first status update.
Temporary malfunctions can sometimes affect the online tracking system. In this case, try again later or contact EcoScooting customer service for assistance.
About EcoScooting
EcoScooting is a shipping carrier that specializes in eco-friendly last-mile delivery solutions. They utilize electric scooters and bicycles to deliver packages in urban areas, reducing carbon emissions and promoting sustainable transportation. With a focus on efficiency and environmental responsibility, EcoScooting aims to provide fast and reliable delivery services while minimizing their ecological footprint.
How to contact EcoScooting?
If you are experiencing issues with the delivery process managed by EcoScooting, please do not hesitate to contact their customer support.
Ecological delivery with electric vehicles since 2015
EcoScooting is a Spanish-origin ecological carrier and delivery service, active in many European countries. Founded in 2015, the company quickly established itself in the logistics sector thanks to its sustainable and innovative approach. EcoScooting stands out by using a fleet of electric vehicles to reduce the carbon footprint of its deliveries while ensuring reliable, fast, and punctual service. Its operations have expanded internationally, meeting the growing demand for environmentally friendly shipping solutions.
Origins and objectives of the company
EcoScooting was founded in 2015 with the aim of addressing concerns related to pollution generated by traditional delivery methods. From the outset, the company set itself the mission of integrating sustainability and innovation at the heart of its transport services. With this environmental conviction, EcoScooting experienced rapid growth and gained recognition by offering an ecological alternative in the parcel delivery sector. EcoScooting's innovative approach has thus contributed to evolving urban delivery practices towards more ecology.
Green fleet and logistics management
To realize its sustainable vision, EcoScooting relies on a fleet of electric scooters and bicycles to carry out its deliveries. These green vehicles offer a cost-effective and energy-efficient solution for last-mile transport, especially in dense urban areas where traffic is often congested. By favoring electric two-wheelers over traditional utility vehicles, the company significantly reduces its carbon emissions and local pollution during distributions.
In addition to its ecological fleet, EcoScooting implements a state-of-the-art logistics management system that optimizes delivery route planning. This technology ensures efficient rounds by minimizing distances traveled and delays, which improves delivery punctuality while limiting environmental impact.
Flexible delivery options
EcoScooting offers several delivery options to adapt to the varied needs of its clientele:
- Standard delivery: the most commonly used service, ensuring fast distribution within a reasonable transit time. This formula is suitable for shipments that do not require special handling or particular urgency.
- Express delivery: intended for urgent shipments, this option guarantees the fastest possible delivery. It is ideal for parcels that require immediate attention and accelerated transport.
- Ecological delivery: service focused on reducing the carbon footprint. By using electric scooters and environmentally friendly practices, this service attracts customers who prioritize environmental sustainability.
- Same-day delivery: for urgent local shipments, EcoScooting offers an accelerated service allowing parcel delivery on the day of the order. This option meets the growing demand for immediate deliveries for critical time-sensitive needs.
Speed and efficiency of deliveries
Delivery speed is a strong point of EcoScooting. On average, national shipments are delivered in 1 to 3 business days, while international shipping can take about 3 to 7 business days depending on distance and possible customs formalities. These times vary depending on the destination and the chosen service, but EcoScooting strives in all cases to ensure fast and punctual delivery for each parcel.
Pricing structure and transparency
The pricing of EcoScooting services is established transparently, taking into account several factors such as the weight and dimensions of the parcel, the shipping distance, and any additional services. The company offers competitive rates in the shipping sector while providing clear visibility on the cost composition.
To know the precise cost of a shipment, customers can request a quote directly from EcoScooting or use the online shipping calculator available on the carrier's website. This tool allows individuals and businesses to effectively plan their shipping expenses and choose the most cost-effective option based on their needs. It is also advisable to compare offers from different carriers to make an informed decision regarding cost and service.
Delivery network in Europe
While EcoScooting started its activities in Spain, the company has since expanded its delivery network to many European countries. It now serves both national and international markets in several key countries:
- Spain: the birthplace of EcoScooting and one of its main markets. The carrier has a significant presence in major cities such as Madrid, Barcelona, Valencia, and Seville.
- France: aware of the importance of sustainable transport in France, EcoScooting has established itself in major cities like Paris, Lyon, Marseille, and Toulouse, thus covering a vast French market.
- Italy: EcoScooting has seized the potential of the Italian market for ecological logistics services and now operates notably in Milan, Rome, Florence, and Turin.
- Portugal: following its success in Spain, the company has expanded to Portugal with operations in Lisbon, Porto, Braga, and Faro, providing sustainable delivery solutions to Portuguese businesses and individuals.
- United Kingdom: facing the demand for ecological deliveries in the UK, EcoScooting has extended its service in major British cities, including London, Manchester, Birmingham, and Glasgow.
- Germany: committed to sustainability, EcoScooting has also launched in Germany. It operates in metropolises such as Berlin, Hamburg, Munich, and Cologne, responding to the growing interest of German customers in eco-friendly services.
- Other European countries: in addition to these countries, EcoScooting has strengthened its presence in various other European states, including Belgium, the Netherlands, Sweden, Denmark, and Switzerland. This gradual expansion allows it to build an extensive and efficient logistics network across the continent.
EcoScooting continues to explore new expansion opportunities, in Europe and beyond, to support the growing demand for environmentally friendly shipping solutions.
Parcel tracking system
One of the strengths of the EcoScooting service lies in its shipment tracking system. Each parcel entrusted to EcoScooting is assigned a unique tracking number, consisting of a series of letters and numbers usually 10 to 20 characters long. This tracking code, generated at the time of shipment, serves as an identifier and allows the shipment to be tracked throughout its journey.
By entering this tracking number on the EcoScooting website or via the dedicated tracking interface, the customer can access real-time updated information on the status and location of their parcel. The tracking system provides updates at each key stage of transport. These checkpoints include notably when the parcel is picked up at the origin, its arrival at intermediate sorting centers, its possible transit through various logistics sorting centers, its final delivery setup, and finally the confirmation of its delivery to the recipient. Thanks to this detailed information, the delivery process gains transparency and the customer can track the progress of their shipment with precision.
EcoScooting strives to provide reliable and timely tracking data. However, it may happen that a status update is delayed due to unforeseen circumstances such as difficult weather conditions, prolonged customs formalities, or other logistical constraints. In case of prolonged absence of information or questions about a shipment, it is advised for the customer to contact EcoScooting's customer service for further information or assistance.
Overall, the tracking offered by EcoScooting provides shippers and recipients with complete visibility on the path of parcels, enhancing confidence through real-time data and transparent communication at each stage of transport.
Parcel tracking steps
The EcoScooting tracking platform uses a set of standard statuses to inform about the progress of a shipment. Below are the main statuses that can be encountered when tracking an EcoScooting parcel, along with their description:
| Status | Description |
|---|---|
| Parcel picked up | The parcel has been collected by EcoScooting and the shipment has started |
| Arrived at sorting center | The parcel has arrived at an EcoScooting sorting center or logistics platform, where it is processed before continuing its transit |
| In transit | The parcel is being transported between two EcoScooting facilities or to the destination city |
| Out for delivery | The parcel is on its way to be delivered very soon to the recipient |
| Delivered | The parcel has been delivered to the recipient |
| Unsuccessful delivery attempt | A delivery attempt was made but was unsuccessful (recipient absent or other obstacle). The parcel will be subject to a new scheduled delivery or additional instructions |
| In customs clearance | The parcel is awaiting inspection by the customs services of the destination (or origin) country, which may prolong its transit |
| Returned to sender | The parcel could not be delivered and is being returned to the original sender |