Dynamex tracking

What is Dynamex?

Dynamex is an American transportation and logistics company specializing in accelerated delivery services and same-day messaging. Founded in 1992 under the name Parcelway Systems Holding Corp., the company adopted the Dynamex name in 1995 following its acquisition of Air Canada's ground messenger operations, known as Dynamex Express. Based in Dallas, Texas, the company quickly established itself as a major player in express delivery in North America, distinguishing itself through its ability to transport urgent parcels within very short timeframes.

Dynamex's history demonstrates sustained growth and ambitious expansion strategy. Under the leadership of Richard K. McClelland, who became CEO following the acquisition of Dynamex Express, the company developed a dense network of operational centers across the United States and Canada. This expansion allowed it to cover the major North American metropolitan areas and meet growing business demands for urgent delivery. Dynamex positioned itself as a trusted partner for the retail, healthcare, finance, and e-commerce sectors.

In December 2010, Canadian group TransForce Inc. (now TFI International) announced the acquisition of Dynamex for $248 million USD. This acquisition, completed in February 2011, marked a major turning point in the company's history. Dynamex shareholders received $25 in cash per share, and the stock was delisted from NASDAQ. This integration into TFI International allowed Dynamex to benefit from considerable resources from a leading North American transport group, while maintaining its expertise in last-mile delivery.

• Date of creation: 1992, initially under the name Parcelway Systems Holding Corp., renamed Dynamex in 1995
• Parent company: TFI International, one of the leading North American transport and logistics companies
• Headquarters: Dallas, Texas, United States (14881 Quorum Drive, Suite 700)
• Current brand: TForce Final Mile, following the rebranding of Dynamex activities within the TFI group
• Workforce: More than 6,000 employees and independent contractors across North America
• Annual volume: More than 100 million packages delivered annually through the TForce Logistics network

Today, Dynamex's activities have been progressively integrated and rebranded under the TForce Final Mile banner, a subsidiary of TForce Logistics owned by TFI International. Although the Dynamex name is still recognized in the industry and used in some tracking systems, the current operational brand is TForce Final Mile. This evolution has allowed the company to consolidate its position in the North American last-mile delivery market, combining Dynamex's historical expertise with TFI International's extended logistics capabilities.

The strategic positioning of Dynamex and now TForce Final Mile is based on three fundamental pillars: execution speed, service flexibility, and extended geographic coverage. The company distinguishes itself through its ability to offer delivery solutions tailored to each client's specific needs, whether same-day urgent deliveries, scheduled regular routes, or dedicated fleet services. This versatility makes Dynamex a provider of choice for businesses with varied logistics requirements and strict time constraints.

What countries does Dynamex deliver to?

Dynamex operates primarily in North America, with a solidly established presence in the United States and Canada. The company's network extends across all 48 continental American states as well as Canada's major provinces, offering exceptional geographic coverage over this vast territory. This strategic positioning allows Dynamex to serve almost all economic centers and urban areas in these two countries, from major metropolises like New York, Los Angeles, Chicago, Toronto, and Montreal to secondary cities and suburban areas.

The strength of Dynamex's network lies in its density and ability to reach a considerable proportion of the North American population. According to company data, the network enables reaching approximately 93% of the North American population for next-day delivery services, and over 82% for same-day deliveries. This extensive coverage is made possible through a network of more than 75 operational centers strategically distributed across the United States and Canada, each serving as an anchor point for collection and distribution operations in its geographic zone.

In the United States, Dynamex serves the country's major metropolitan areas and economic regions. The East Coast is covered by centers located in New York, Boston, Philadelphia, Washington D.C., and cities in the Northeast corridor. The West Coast benefits from facilities in Los Angeles, San Francisco, Seattle, and other major California agglomerations. The Midwest is served from Chicago, Detroit, Minneapolis, and the region's major industrial cities. The South also has complete coverage with centers in Dallas, Houston, Atlanta, Miami, and throughout the Sun Belt.

• United States: Complete coverage of all 48 contiguous states, with more than 60 distribution centers
• Canada: Presence in all major provinces, notably Ontario, Quebec, British Columbia, and Alberta
• Major metropolises: New York, Los Angeles, Chicago, Toronto, Montreal, Vancouver, Dallas, Houston, Atlanta, Miami
• Population coverage: 93% of the North American population accessible for next-day delivery

In Canada, the Dynamex network covers the country's main economic centers. Ontario is served from Toronto and its surroundings, with centers in Brampton and the Greater Toronto Area. Quebec benefits from a presence in Montreal and the province's major cities. British Columbia is covered from Vancouver, while Alberta has centers in Calgary and Edmonton. This Canadian presence allows Dynamex to offer seamless cross-border services between the United States and Canada, a major asset for businesses operating in both markets.

Although Dynamex's main activity focuses on North America, the company also has the capacity to coordinate international shipments beyond these borders. Through partnerships with other TFI International group entities and with partner carriers specialized in air and maritime freight, Dynamex can orchestrate shipments to Europe, Asia, and other regions worldwide. In these cases, the company ensures end-to-end logistics coordination and tracking, even if physical transport is carried out by partners for international segments.

This ability to manage international shipments makes Dynamex a valuable intermediary for North American businesses with cross-border logistics needs. The company can oversee the entire shipment chain, from collection on American or Canadian soil to coordination with international carriers and customs clearance management. However, its primary expertise and proprietary infrastructure remain focused on last-mile delivery in North America.

What are Dynamex's delivery services and timeframes?

Dynamex offers a complete range of delivery services designed to meet the varied requirements for speed and flexibility of its professional clientele. The company's core business is same-day delivery, a service that constitutes its historical specialty and primary competitive advantage. This ultra-fast delivery offering allows businesses to send urgent parcels within just a few hours, from collection to delivery at the recipient's location.

Dynamex's same-day delivery service operates on an on-demand collection basis. When a client needs to send a parcel urgently, they contact Dynamex, which dispatches a courier to collect it as quickly as possible. The parcel is then sent directly to its destination, bypassing traditional sorting circuits, ensuring same-day delivery. This service is particularly suited for critical shipments such as urgent legal or financial documents, spare parts needed for repairs, medical samples, or last-minute orders for important events.

In addition to same-day delivery, Dynamex offers a next-day delivery service that provides an excellent balance between speed and cost. For this service, parcels collected before a cut-off time (usually 2 PM) are shipped the same day and delivered the next day, often within a morning window between 5 AM and 9 AM. This option suits less urgent shipments that nonetheless require fast and reliable transport. Next-day delivery timeframes are guaranteed across most of the North American territory covered by the Dynamex network.

• Same-day delivery: On-demand collection and direct routing, delivery within hours depending on distance
• Next-day delivery: Collection before 2 PM, shipment the same day, delivery the next day between 5 AM and 9 AM
• Scheduled delivery: Regular routes according to a defined schedule, ideal for recurring needs
• Morning and evening routes: Flexible delivery windows available to adapt to recipient constraints

Dynamex also offers scheduled delivery services for businesses with recurring and predictable logistics needs. These solutions allow advance planning of collections and deliveries according to a defined schedule, whether daily, weekly, or at any other frequency suited to the client's needs. Scheduled deliveries can take the form of shuttles between multiple sites of the same company, inter-office mail collection routes, or multi-destination distribution according to a fixed schedule.

Dynamex delivery timeframes vary depending on several factors: the distance between origin and destination, the type of service chosen, traffic conditions, and any logistics incidents. For local deliveries within the same metropolitan area, the timeframe can be just a few hours with the same-day service. For inter-city or regional connections, the standard timeframe is generally 24 to 48 hours. It should be noted that adverse weather conditions, peak activity periods such as year-end holidays, and public holidays may result in additional delays.

TForce Final Mile, the current brand for Dynamex operations, offers morning and evening delivery routes, providing greater flexibility to adapt to professional and individual recipient constraints. This organization into multiple daily routes allows for optimized delivery timeframes and delivery windows suited to client availability. The company serves both businesses (B2B deliveries) and individuals (B2C deliveries), with services adapted to each customer segment.

What are Dynamex's rates and maximum dimensions accepted?

Dynamex rates are not published in a standardized manner as a public rate card, unlike some major parcel carriers. The company operates primarily on the basis of personalized quotes and contracts negotiated with its professional clients. This customized approach allows prices to be adapted to each client's specific needs, taking into account shipment volume, shipment frequency, destinations, and required services.

Several factors influence the rates charged by Dynamex for its delivery services. The first criterion is the type of service chosen: same-day delivery with on-demand collection will naturally be more expensive than scheduled delivery or next-day shipment, due to immediate resource mobilization and direct routing. The distance between the collection point and destination is also a determining factor, with long-distance routes involving higher transport costs than local runs.

Parcel weight and dimensions also play an important role in pricing. Bulky or heavy parcels require adapted vehicles and specific handling, which is reflected in the price. Dynamex offers solutions for different types of shipments, from small parcels and documents to bulky items requiring two-person delivery and truck-equipped with a hydraulic lift gate. TForce Logistics' Big and Bulky service enables delivery of large items such as refrigerators, sectional sofas, fitness equipment, or even motorcycles.

• Pricing: Personalized quotes based on volume, frequency, and required services
• Price factors: Type of service (same-day, next-day, scheduled), distance, weight, and dimensions
• Tiered rates: Possible discounts for high-volume clients or long-term contracts
• Consolidation: Ability to group shipments for optimized rates

Regarding maximum dimensions and weight accepted, Dynamex and TForce Logistics offer great flexibility through their varied vehicle fleet. For standard parcels transported by courier or van, limits are generally similar to those of other messenger carriers. For larger items, the Big and Bulky service handles deliveries requiring a two-person team and special equipment such as hydraulic lift gates. Trucks equipped with these devices can generally accept loads up to 225 kg per item.

For very large shipments or more substantial freight transport needs, TForce Freight (another TFI International group entity) offers less-than-truckload (LTL) transport services with much higher weight capacities. This complementarity within the group allows Dynamex to meet virtually all its clients' logistics needs, from urgent small parcels to palletized freight of several hundred kilos.

The company also offers consolidation solutions allowing clients to optimize their shipping costs. By grouping multiple shipments destined for the same geographic area, Dynamex can offer more advantageous rates through economies of scale. This approach is particularly interesting for e-commerce merchants and businesses with regular shipment volumes to given regions.

What are Dynamex's delivery options?

Dynamex offers a variety of delivery options designed to adapt to the diverse needs of its professional clientele and final recipients. Delivery to home or business address constitutes the company's basic service, with direct delivery to the recipient or an authorized person to receive the parcel. The Dynamex driver presents themselves at the stated address and delivers the parcel against signature or proof of delivery, ensuring complete traceability of the shipment to its final destination.

One of Dynamex's strengths lies in the flexibility of collection and delivery options offered. The company can collect parcels directly from the shipper, whether from a warehouse, store, office, or any other location. This on-site collection saves clients the need to travel to a drop-off point, which represents valuable time savings, particularly for urgent shipments. Collections can be scheduled in advance or requested on-demand as needed.

For deliveries to individuals, Dynamex and TForce Final Mile offer delivery services with advance notification. The recipient is informed of their parcel's imminent arrival, allowing them to organize their schedule to be present during delivery. This proactive communication reduces the risk of failed deliveries due to absence and improves the recipient's overall experience. Notifications can be sent through various channels depending on shipper preferences and contact information available for the recipient.

• Home delivery: Direct delivery to recipient's address with signature or proof of delivery
• Business delivery: Delivery to companies, warehouses, stores, and offices
• On-site collection: Parcel pickup directly from shipper, on-demand or scheduled
• Delivery notification: Informing recipient before parcel arrival
• White Glove service: Delivery with installation and light assembly for bulky items

TForce Logistics' Big and Bulky service offers specific options for delivering large and heavy items. This service includes delivery by a two-person team, capable of safely handling bulky objects. The trucks used are equipped with hydraulic lift gates to facilitate unloading of heavy items. Beyond simple delivery, TForce also offers a White Glove service including installation and light assembly of products at the client's location. This option is particularly valued for delivering appliances, furniture, or fitness equipment requiring commissioning.

Dynamex also offers dedicated fleet services for businesses wanting to fully outsource their last-mile logistics. Within this framework, Dynamex provides a team of drivers and a fleet of vehicles exclusively assigned to one client's operations. This solution allows the client to benefit from Dynamex's logistics expertise while maintaining complete control and visibility of their delivery operations. Route planning, personnel management, and route optimization are handled by Dynamex using its advanced technology tools.

Delivery consolidation constitutes another option offered by Dynamex to optimize its clients' logistics. The company can group multiple orders or shipments within its facilities for optimized transport to a given geographic area. This approach reduces per-unit delivery costs and improves overall supply chain efficiency. E-commerce clients and distributors particularly appreciate this option, which allows them to benefit from competitive rates while maintaining short delivery timeframes.

What should I do if my Dynamex parcel is lost or damaged?

In the event of loss or damage to a parcel entrusted to Dynamex, it is important to react quickly and follow a structured procedure to maximize your chances of obtaining a satisfactory resolution. The first step is to verify your parcel's tracking status through the Dynamex tracking system. Sometimes a parcel appears lost when it has simply experienced a delay in system updates. Wait a few hours and refresh tracking information before concluding there is a loss.

If your parcel's status remains unchanged for several days or if you have noticed damage upon receipt, the claims procedure must be initiated as soon as possible. For Dynamex and TForce Logistics, claims must generally be filed by the shipper, as they hold the transport contract with the carrier. If you are the recipient of a parcel ordered from an online merchant, you will need to contact the seller so they can file a claim with Dynamex or reimburse you directly.

The claims procedure with Dynamex involves contacting customer service to request opening a file. The shipper must provide several items: the parcel's tracking number, proof of shipment, a detailed description of the contents and its value, and photographs in case of visible damage to the packaging or contents. These documents are essential for Dynamex to investigate the situation and process the claim appropriately.

• Claims deadline: File the claim as quickly as possible after discovering the problem
• Required documents: Tracking number, proof of shipment, contents description, photos of damage
• Contact: TForce Logistics customer service at 1-855-396-2639 (United States) or 1-800-387-7787 (Canada)
• Email: [email protected] for general inquiries

For claims concerning TForce Freight (freight and LTL service of the group), a nine-month period from delivery or shipment date in case of non-delivery is allowed to file a written claim. The TForce Freight claims service can be reached at 1-888-653-9720. It is crucial to respect this deadline, as claims filed beyond it will not be considered. This rule also applies to claims for damaged or partially delivered parcels.

In case of delivery of a damaged parcel, it is recommended to document damage immediately before fully opening the packaging. Take photographs of the parcel's external condition upon receipt, then of the contents once opened. Keep the original packaging and all protective materials, as they may be requested during investigation. If damage is found at the time of delivery, report it immediately to the driver and note this reservation on the delivery slip if possible.

For customers whose parcels are shipped by online merchants such as Amazon, the simplest procedure often consists of contacting the seller directly rather than the carrier. Large e-commerce platforms generally have efficient refund or return processes for parcels lost or damaged during transport. The seller will then handle the claim with Dynamex as part of their commercial contract with the carrier.

Does Dynamex handle international shipments and customs procedures?

Dynamex is primarily positioned as a specialist in last-mile delivery in North America, with particular expertise in American and Canadian markets. While the company's main activity focuses on domestic deliveries within the United States and Canada, Dynamex nonetheless has the capacity to coordinate international shipments beyond North American borders, relying on specialized logistics partners.

For cross-border exchanges between the United States and Canada, Dynamex and TForce offer well-established services enabling smooth parcel circulation between the two countries. TFI International, the parent group to which Dynamex belongs, has solid infrastructure on both sides of the border, facilitating cross-border operations. TForce Freight, the group's freight division, notably offers electronic customs clearance services and simplified documentation for shipments crossing the US-Canada border.

These cross-border services include management of basic customs procedures for shipments between the two countries. Required documentation, such as commercial invoices and customs declarations, can be prepared and submitted electronically, thereby accelerating the clearance process. This integration of customs procedures avoids transfers between different carriers at the border and maintains continuous tracking of the parcel throughout its transport.

• US-Canada exchanges: Integrated cross-border services with electronic customs clearance via TForce Freight
• International (outside North America): Possible coordination via international logistics partners
• Documentation: Assistance with customs document preparation (commercial invoices, declarations)
• Tracking: End-to-end traceability maintained, including for international segments

For shipments to destinations outside North America, Dynamex can serve as a logistics coordinator relying on partners specialized in international air and maritime freight. In this arrangement, Dynamex ensures parcel collection, preparation for export, and delivery to a partner carrier who handles the international segment. Tracking remains available throughout transit, although transport responsibility is shared between multiple parties.

It should be noted that for complex international shipments involving elaborate customs procedures, regulated merchandise, or distant destinations, it may be preferable to use a freight forwarder or customs broker specialized in international trade. These professionals have the expertise and licenses necessary to manage all regulatory, tax, and logistics aspects related to international shipments. Dynamex can nonetheless collaborate with these intermediaries to ensure the North American segment of the logistics chain.

Customs fees, import taxes, and other duties applicable to international shipments are generally the responsibility of the recipient or importer, in accordance with international trade rules. For shipments from the United States or Canada to other countries, Dynamex can provide general information on required documents, but it is the shipper's responsibility to comply with their country's export regulations and the destination country's import rules. Restrictions may apply to certain merchandise types depending on countries involved.

Understanding tracking statuses

When you track a Dynamex parcel online, different statuses may appear to inform you of your shipment's progress through the logistics network. These statuses correspond to different stages in the delivery process, from initial pickup to final delivery. Understanding the meaning of each status allows you to effectively track your parcel and anticipate its arrival. Here are the main statuses and their meanings: