DSV tracking

What is DSV?

DSV, an acronym for De Sammensluttede Vognmænd af 13-7 1976 A/S, is a global transport and logistics group originating from Denmark. Founded on July 13, 1976 by entrepreneur Leif Tullberg and a consortium of nine independent road transport operators, the company has developed to become one of the leading players in the logistics sector on an international scale. What was originally an alliance of ten small Danish transport companies wishing to unite their forces has today become a global giant in transport and logistics, present in more than 90 countries around the world.

Based in Hedehusene, Denmark, the company offers a complete range of services covering freight by road, air, sea and rail, as well as warehousing and supply chain management logistics solutions. The group's organization is based on several distinct operational divisions, namely DSV Road for road transport, DSV Air & Sea for air and maritime freight, and DSV Solutions for contract logistics and warehousing. This structure allows it to cover the entire supply chain of its customers, from raw materials to finished products delivered to consumers.

DSV adopts an "asset-light" business model, meaning without heavy assets. The group does not own a maritime or air fleet of its own and only has a limited fleet of trucks. It favors outsourcing and flexibility to adapt quickly to fluctuations in the global market. This strategic approach, combined with a policy of targeted acquisitions, has enabled DSV to rank among the major global logistics players while maintaining remarkable agility in the face of sector developments.

• Date of creation: July 13, 1976, in Skuldelev, Denmark, by the union of ten independent road transport operators
• Principal founder: Leif Tullberg, Danish entrepreneur who led the company until 2005
• Headquarters: Hedehusene, Denmark
• Revenue: Over 20 billion euros annually
• Workforce: Nearly 160,000 employees following the integration of Schenker
• Global presence: More than 90 countries around the world

DSV completed the historic acquisition of DB Schenker for over 14 billion euros, making the Danish company one of the world's largest transport and logistics players. This major merger increased consolidated revenue to over 40 billion euros and the workforce to nearly 160,000 employees. This acquisition represents the culmination of an external growth strategy pursued for several decades, making DSV an indispensable player in the global logistics sector.

In which countries does DSV deliver?

DSV ensures a particularly extensive geographic coverage, covering virtually the entire globe. With a presence in more than 90 countries and partnerships with local transport operators in regions not directly covered, the Danish group is able to transport goods to and from virtually any destination in the world. This international reach makes DSV one of the most globalized logistics providers in the sector.

In Europe, DSV has a particularly dense network with agencies and transhipment platforms strategically distributed across all countries on the continent. The carrier ensures daily truck departures to more than 30 European countries, guaranteeing regular shipments and reliable transit times. DSV also has local operations in most European countries, with agencies and strategically positioned hubs to ensure optimal coverage of each national market.

• Europe: Complete coverage of all European countries with daily connections and delivery times of 24 to 72 hours depending on destinations
• North America: Strong presence in the United States, Canada and Mexico with road, air and maritime transport services
• Latin America: Coverage of Brazil, Mexico, Argentina, Chile, Colombia and many other countries on the continent
• Asia-Pacific: Major presence in China, Japan, South Korea, Singapore, Australia and throughout the region
• Middle East and Africa: Strengthened coverage following the acquisition of Agility in 2021, with offices in the main countries of these regions

Thanks to agreements with postal operators and local transport companies in each destination country, DSV can ensure last-mile delivery even in the most remote areas. For maritime freight, the group serves all major commercial ports in the world via regular connections with major shipping companies. For air freight, DSV has capacity agreements with major global airlines, enabling the shipment of goods to more than 220 countries and territories.

Intercontinental connections are provided by multimodal services combining different modes of transport according to customer needs. For example, the DSV Silkway Express service offers a direct road corridor between China and Europe, offering an interesting alternative to maritime and air freight in terms of delivery times and costs. This geographic flexibility is one of the main assets of the Danish group to meet the logistics needs of its customers around the world.

What are DSV's services and delivery times?

DSV offers a complete range of logistics services covering all modes of transport as well as contract management of the supply chain. These services are intended for all types of companies, from small businesses to multinationals, and cover many industrial sectors such as automotive, high technology, health, energy, consumer goods and luxury. Each mode of transport offers specific characteristics in terms of delivery times, capacity and cost.

Road transport is DSV's historical activity and remains at the heart of its logistics offerings, particularly in Europe. Through its DSV Road division, the company operates a vast terrestrial transport network covering the entire European continent, as well as connections in North America, southern Africa and the Middle East. Road delivery times generally allow goods to be transported to neighboring countries in one to two days, while more distant European destinations are reached in two to five days depending on the distance.

• Road groupage: Economic solution grouping goods from multiple shippers in the same vehicle, with delivery times of 2 to 6 business days depending on the destination
• Full load (FTL): Charter of an entire truck for large volumes, with delivery times of 1 to 2 business days for short connections
• Partial load (LTL): Intermediate solution for medium volumes, with delivery times of 2 to 3 business days
• Speed Delivery express transport: Premium service for urgent shipments intended for demanding sectors such as pharmacy or luxury

Air freight is one of DSV's central areas of expertise for international shipments requiring short delivery times. Through its DSV Air & Sea division, the group organizes air shipments to and from all regions of the globe. Delivery times by air generally allow intercontinental destinations to be reached in a few business days. The DSV XPress service offers deliveries in 1 to 4 business days, with delivery options before 9:00 AM, 10:30 AM or 12:00 PM in the main commercial centers of Europe and North America.

Maritime transport is preferred for economical transportation of goods in large volumes over long distances. Ocean crossings span several weeks depending on routes, with for example approximately 25 business days transit for main intercontinental maritime routes. The combined sea-air service can reduce air freight costs by up to 40% while saving up to 50% of maritime transit time, thus offering an interesting compromise for certain shipments.

Rail transport represents an interesting alternative for connections between Asia and Europe. DSV notably operates freight train services connecting China to Europe via new rail silk routes, with delivery times of approximately two weeks, which is much less than by boat but at a cost lower than by air. This multimodal solution is increasingly attracting companies seeking optimal balance between delivery time and budget.

What are the rates and maximum dimensions accepted by DSV?

The rates charged by DSV vary depending on many parameters, including the mode of transport used, the distance to be traveled, the weight and dimensions of the goods, as well as the level of service chosen. As a B2B logistics provider primarily focused on companies, DSV offers personalized pricing adapted to the volumes and specific needs of each customer. Customers can obtain quotes online via the myDSV portal or by contacting sales teams directly.

For road transport in Europe, indicative rates are generally between 6 and 7 euros per unit parcel for standard messaging services. Palletized linehaul transport can be reduced to 2 to 3 euros per parcel thanks to economies of scale achieved. These rates are given as an indication and can vary significantly depending on the volume of shipments, destinations and conditions negotiated with each customer.

• Transport of heavy parcels (over 30 kg): Prices can range from 30 to 150 euros or more depending on weight, dimensions and destination
• Pallet shipment: Rates generally range from 80 to 300 euros depending on pallet size and route
• Express delivery of large parcels: Prices start around 60 euros and can reach 250 euros for the most voluminous shipments
• Air freight: Pricing per billable kilogram (actual or volumetric weight), variable depending on destination and urgency

Regarding maximum dimensions and weights accepted, DSV applies specific rules depending on modes of transport. For standard road transport, the majority of carriers set the maximum weight of a parcel at 30 kg, corresponding to the legal maximum weight a handler can carry. Some services however accept parcels up to 70 kg subject to particular conditions. In terms of dimensions, maximum lengths generally vary from 1.5 to 2.7 meters depending on services.

DSV considers a parcel "bulky" when the sum of its length, twice its width and twice its height is between 300 cm and 400 cm maximum. Oversized parcels exceeding these limits are subject to an additional surcharge. For rate calculation, DSV applies the volumetric weight principle: the billable weight corresponds to the higher of actual weight and volumetric weight calculated according to the formula (Length x Width x Height) / 5000. Thus, a bulky but light shipment will be charged on the basis of its size rather than its actual weight.

For exceptional transport of non-standard goods, the DSV Projects division takes charge of transporting heavy and bulky loads outside standard schemes. These projects are subject to feasibility studies and custom pricing, potentially including special transport means such as lowbed trucks with multiple axles, river barges or specialized chartered vessels.

What are DSV's delivery options?

DSV offers a variety of delivery options adapted to the different needs of shippers and recipients. As a logistics provider primarily focused on B2B, the options offered aim to provide flexibility and reliability for companies managing large merchandise flows. Each option can be combined with value-added services to meet the specific requirements of each business sector.

Home or business delivery constitutes the standard option for the majority of DSV shipments. The carrier transports goods directly to the recipient's address, whether it is a warehouse, production site, store or private address. Delivery times can be arranged in advance with the recipient for business shipments, allowing for optimal organization of merchandise receipt.

• Door-to-door delivery: Complete handling from collection at the shipper's to delivery to the final recipient
• Appointment delivery: Possibility of arranging a delivery time slot with the recipient for business shipments
• Delivery to construction site: Specialized service ideal for the construction sector, with delivery directly to construction sites
• Same-day collection and delivery: For urgent shipments, possibility of collection and shipment on the same day for orders placed before 3:00 PM

Shipment tracking is provided via the myDSV online portal, accessible from any computer or mobile device. This tool allows customers to track their shipments in real time, view details and events of each shipment, and consult expected and actual delivery dates. Automatic notifications inform stakeholders of transport progress at each key stage of the journey.

For international shipments, DSV handles all documentary and customs formalities, greatly simplifying the management of cross-border flows for its customers. Local teams in each country master specific regulations and ensure shipment compliance. Delivery options DAP (Delivered at Place) or DDP (Delivered Duty Paid) are offered according to needs, allowing precise definition of the division of responsibilities between seller and buyer.

DSV also offers contract logistics services through its Solutions division, including warehousing and inventory management. Customers can thus outsource their entire logistics chain, from merchandise receipt to order preparation and shipment. This integrated approach allows optimization of delivery times by positioning inventories as close as possible to final markets.

What should I do if my DSV parcel is lost or damaged?

In the event of loss or damage to a shipment entrusted to DSV, it is essential to act quickly to preserve your right to compensation. The claims procedure must be initiated within the prescribed time limits, which vary depending on the mode of transport used. The sooner the claim is filed, the better the chances of obtaining a favorable resolution of the dispute.

For damage noted upon receipt, the anomaly must be immediately reported to the carrier and precise, detailed reservations must be made on the delivery note. These reservations must describe the nature of the damage factually, for example "open carton, 2 items missing" or "crushed packaging, broken product". Vague reservations such as "subject to unpacking" are generally not acceptable and can compromise the right to compensation.

• Air and maritime freight: Notice of damage must be given in writing within 3 business days following receipt of merchandise
• Road transport: The time limit for reporting non-apparent damage is 7 business days after delivery
• Lost parcel: The claim can be filed within 30 days following the scheduled delivery date
• Documents to provide: Tracking number, delivery slip, commercial invoice attesting to the value of goods, photos of damage

The formal claim must be addressed in writing to DSV, preferably by registered mail with acknowledgment of receipt to retain proof of sending. The mail must be accompanied by the necessary supporting documents, in particular a copy of the delivery slip and an invoice confirming the original value of the goods transported. In case of visible damage, photographs of the damaged parcel taken before and after opening constitute valuable evidence.

Regarding compensation, it is important to note that carrier liability is legally limited. According to international transport conventions, standard compensation is generally capped at an amount per kilogram of missing or damaged goods, with per-parcel and per-shipment caps that vary according to local regulations. These caps may be insufficient to cover the real value of high-value goods.

To benefit from more comprehensive coverage, DSV offers cargo insurance solutions allowing protection of goods at their real value. DSV Cargo Insurance covers loss or damage occurring during transport, whether by sea, air or road. In the event of loss, compensation is then based on the declared value of goods rather than legal caps. It is strongly recommended to take out this insurance for shipments of significant value.

If the direct claim to DSV does not result in a satisfactory solution, the customer may resort to mediation or conciliation before considering legal action. The limitation period for action is one year from receipt of the parcel or mail. For disputes of 10,000 euros or less, it is the local court or civil court that has jurisdiction.

Does DSV handle international shipments and customs formalities?

DSV is a recognized specialist in international shipments and has in-depth expertise in customs formalities. With a presence in more than 90 countries and decades of experience in international trade, the Danish group supports its customers through all stages of their cross-border shipments, including customs clearance procedures which are often complex.

The types of international shipments available cover all modes of transport: air freight for urgent or high-value shipments, maritime freight for voluminous cargo at lower cost, road transport for European and continental connections, and rail transport notably for Asia-Europe corridors. DSV also offers multimodal solutions combining multiple modes of transport to optimize the delivery time/cost ratio according to the needs of each shipment.

• Customs declaration: DSV takes charge of establishing import and export declarations to the competent customs authorities
• EORI number: Assistance in obtaining the mandatory community identifier number for operations outside the European Union
• Certificates of origin: Preparation of certificates required to justify the origin of goods and benefit from possible preferential tariff agreements
• Transport documents: Issuance of bills of lading, air waybills and other documents required depending on the mode of transport

For imports, DSV ensures complete management of customs formalities, from document preparation to actual declaration to authorities. Local teams in each country master specific regulations, applicable duty rates and administrative procedures. They can advise customers on the tariff classification of their goods, an essential element for determining applicable customs duties and taxes.

Customs duties and taxes are generally the responsibility of the importer, unless otherwise agreed between the parties. DSV can nonetheless offer DDP (Delivered Duty Paid) solutions where the shipper takes charge of all costs, including customs duties and import VAT. This option simplifies the procedure for the recipient who receives their goods cleared and ready to use.

For exports, DSV also supports its customers in the customs exit formalities. The export declaration, mandatory for shipments outside the European Union, is filed electronically with the competent customs office. DSV can manage export licenses for goods subject to control, sanitary or phytosanitary certificates for affected products, and any documentation specifically required by the destination country.

Regarding additional customs clearance time limits, they vary depending on the complexity of the file and the country concerned. Standard customs clearance can be completed in a few hours, but certain situations can extend this time: physical inspection of goods, in-depth document verification, goods subject to particular regulations. DSV keeps its customers informed of the progress of procedures via the "Customs clearance in progress" and "Customs clearance completed" tracking statuses.

Understanding tracking statuses

When you track a DSV parcel online, different statuses may appear. Here are the main statuses and their meaning: